Plesk 12.x / Linux :: Webalizer Stopped Working After Migration?

Sep 15, 2014

I have recently migrated my websites from Plesk 11.0.9 to a new server with Plesk 12.x and the webalizer is not working.

- Is there a chance to repair it and not loose the data? If yes, how do I do that?

- Or do I have to remove it and install Webalizer again? How do I do that?

OS Ubuntu

Uninstalling Webalizer with plesk updater is not possible.

After executing this:

# /usr/local/psa/admin/bin/statistics --calculate-all
I get:

WARNING during statistics_collector execution: : Executing logs preparation...
error: error creating output file /var/www/vhosts/system/domain.tld/logs/error_log.1: File exists
statistics[6845]: Unable to execute logrotate via: /opt/psa/logrotate/sbin/logrotate /opt/psa/etc/logrotate.conf -s /opt/psa/var/logrotate.status

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Plesk 12.x / Linux :: Scheduled Backup Stopped Working

Feb 12, 2015

on one of our Plesk-Servers (Plesk 12.0.18 Update 34 on Debian 7.6) the scheduled backup stopped working. Scheduled Backup is active in Backup-Manager, but it's not executed.

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Plesk 12.x / Linux :: Automatic Backup Stopped Working Parallels

Jun 9, 2015

Automatic Parallels Plesk. 12.0.18 has stopped working but no solution from plesk yet? I think every user has the same problem. Many people asked the same question but no solution/answer from plesk.

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Plesk 12.x / Linux :: Firewall Enabled - FTP Stopped Working In Passive Mode

Aug 19, 2014

I am running Plesk 12 . Centos 6.5

I have Plesk Firewall Installed.

After the Plesk Firewall was enabled the FTP Stopped working in passive Mode.

I searched the net and found the following :


/etc/sysconfig/iptables-config and change the line with IPTABLES_MODULES to: IPTABLES_MODULES="ip_conntrack_ftp"

It started working.

I changed the default FTP port from proftpd.conf

port 2392
and /etc/services

ftp 2392/tcp
ftp 2392/udp fsp fspd

I allowed the new port in Plesk Firewall in Incoming connection and disabled port 21

Now I am not able to connect to the ftp, I get the following error. Have I missed anything ?


Response:257 "/" is the current directory
Command:TYPE I
Response:200 Type set to I
Response:227 Entering Passive Mode (85,25,51,34,216,46).
Error:Connection timed out
Error:Failed to retrieve directory listing

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Plesk 12.x / Linux :: Backup Stopped Working After Installing AfterLogic WebMail Pro 7

Jun 13, 2014

I am getting this error after installing the AfterLogic WebMail Pro_7 app on a domain.

I removed the app but AfterLogic still appears in the list of available Webmail options. I am getting the error even after changing all my domains to use Roundcube.

Line 423 error: Element 'external-webmail': This element is not expected.

My backups since the day I installed that app are no longer valid.

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Plesk 11.x / Linux :: Stopped Working - Unable To Execute PHP Handlers Control

Apr 6, 2015

I'm not been able to start plesk although web and mail services are running.I'm getting the error unable to execute php_handlers_control.I've patched and updated plesk with command line and bootstrap repair and I'm getting this errors:

==> Checking for: mail_responder_restore... fail
/usr/lib64/plesk-9.0/mail_restore: line 820: 17063 Illegal instruction /usr/local/psa//admin/sbin/mailmng-service --restart-service

Errors occured in mail restore procedure
Some utilities have exited with errors:

I get Illegal Instruction When I run :

# /usr/local/psa/admin/sbin/mailmng-service --restart-service
Illegal instruction

Also I switched from postfix to qmail and back using the command line with no luck.

/usr/local/psa/admin/bin/mailmng --features
runs without problems.....
[06-Apr-2015 12:47:25 America/New_York] PleskUtilException: '/usr/local/psa/admin/bin/php_handlers_control' '--list-json' failed with code 4.


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Plesk 12.x / Windows :: Webadmin Stopped Working After Panel Upgrade

Jun 23, 2014

After Plesk panel upgrade to 12.x webadmin stopped working . It's showing following error

Server Error in '/' Application.
The resource cannot be found.

Description: HTTP 404. The resource you are looking for (or one of its dependencies) could have been removed, had its name changed, or is temporarily unavailable. review the following URL and make sure that it is spelled correctly.

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Plesk 12.x / Linux :: Webalizer To Awstats - Importing Current Data

Dec 18, 2014

Currently i am using webalizer... How can i switch to aw stats by importing the current data...

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Plesk 12.x / Linux :: Installation Stopped While Psa-proftpd

Oct 15, 2014

During the installation procedure, the script stopped unexpectedly

Errors were encountered while processing:

E: Sub-process /usr/bin/dpkg returned an error code (1)

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Plesk 12.x / Linux :: FTP Stopped Connecting Via Client?

Apr 30, 2015

The FTP on my VPs running centos 6.6 and plesk 12.0.18 Update #44 has stopped allowing FTP conections via filezilla or dreamweaver. My tech knowledge with server management outside of the gui is minimal but i have done the following. Checked that the firwall is allowing ftp traffic through the GUI in plesk.

restarted xinetd and checked status
[root@367549 ~]# service xinetd status
xinetd (pid 11707) is running...
[root@367549 ~]# lsof -i tcp:21
xinetd 11707 root 5u IPv6 682472 0t0 TCP *:ftp (LISTEN)

Then tried the following
[root@367549 ~]# ftp localhost
-bash: ftp: command not found

But i can connect via telnet on port 21

when trying to use +dreamweaver or filezilla i get the following. This may be due to one or more of the following reasons: - The network cable is unplugged or the network is down. Please verify that the network cable is connected and that the network is up. - The FTP server is down. Please verify that you can connect to the FTP server using another FTP program. - The FTP host name is incorrect. Please verify that the host name is correct in the Site definition dialog box. - Accessing the server requires proxy settings that aren't properly set. Please verify that the proxy settings in the Site category of the Preferences dialog box are properly set, and that the Use Proxy option in the Site definition dialog box is selected. - You may need to connect to the server using a different port than the one provided. Please specify the correct port in the box provided.

Error: The data connection could not be established: ETIMEDOUT - Connection attempt timed out
Error: Connection timed out after 20 seconds of inactivity
Error: Failed to retrieve directory listin.

What to do and why after no change this just stopped working when ive been using ftp on this server previous.. the company that i brought the vps from have no intrest and tell me its unmanaged.

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Plesk 12.x / Linux :: Master Is Stopped Postfix - Don't Start

Jul 12, 2015

Our partition become full and drop the vps, after that we are unable to start postifx, actually postfix start but master not.

So if I run :

/etc/init.d/postfix restart
Shutting down postfix: [FAILED]
Starting postfix: [ OK ]
/etc/init.d/postfix status
master is stopped

I already try to reconfigure all
/usr/local/psa/admin/bin/mailmng-service --start-service --mail-component=all

Into ToolsSettings i change between qmail and come back again to postfix (reinstalling)...

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Plesk 12.x / Linux :: Batch MySql Script Stopped

Oct 2, 2014

I've this terrible problem: on my site I start a script that executes a batch process that imports into the Mysql database a lot of products (texts and images). I'm monitoring the query process from Phpmyadmin>Status and I notice that after some minutes the number of queries decreases from ~900 to ~30, that means that the script is stopped! Then I check the error_log and infact there's this error:

[Thu Oct 02 17:09:34 2014] [warn] [client] (104)Connection reset by peer: mod_fcgid: error reading data from FastCGI server
[Thu Oct 02 17:09:34 2014] [error] [client] Premature end of script headers: insert_products.php

Some informations:
VPS server: 1 CPU; 40gb; RAM 1GB
OS: CentOS 6.5 (Final)
Plesk version: 12.0.18

What I tried via SSH console:

# /usr/local/psa/admin/bin/php_handlers_control --list
id: display name: version: type: cgi-bin: cli-bin: php.ini:

module 5.3.3 5.3.3 module /usr/bin/php-cgi /etc/php.ini
fastcgi 5.3.3 5.3.3 fastcgi /usr/bin/php-cgi /etc/php.ini
cgi 5.3.3 5.3.3 cgi /usr/bin/php-cgi /etc/php.ini
# /usr/bin/php-cgi -v


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Plesk 11.x / Linux :: Watchdog Reports Nginx Stopped

Dec 16, 2014

I just installed Nginx. It seems it works well, but watchdog reports it as "stopped".I restarted watchdog several times, and it always says the service has stopped.What shall I do to make watchdog see Nginx as a working service?

Following this KB [URL] ...., I can confirm that command "/usr/local/psa/admin/sbin/nginxmng -s" return "Enabled".

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Mail Stopped Working

May 12, 2007

I run a small website on a dedicated unmanged server with cpanel.
About a month ago,i stopped getting the daily mails from addresses that are located on the server...

Also,when I attempted to send mail to one of these addresses I never received it...

Its a RHEL 3 server with cpanel,is there anything I can do to see where the problem is?

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SMTP Connection Has Stopped Working

Jul 9, 2008

I have been having great trouble sending mails from my local Thunderbird/Windows client to my Debian/Exim-server via TLS/SMTP.

I am no expert on TLS and SMTP, but I managed to create a server certificate and set up a secure (TLS) connection more than a year ago, and it has been working fine until it suddenly stopped working a couple of weeks ago.

Sending to external addresses from web pages still works fine, the problem seems to be in the SMTP connection. If I try to "telnet 25" I get no reply whatsoever (it seems to connect but it just gives me a blank screen with a blinking cursor) and I am wondering if there is a firewall issue or if I am simply not running the right daemon to listening for incoming SMTP connections...

POP continues to work fine with teapop/stunnel enabled.

I am running Exim 4.63-17 on Debian Etch. I configured Exim to be of the type "internet site; mail is sent and received directly using SMTP"

Firewall shouldn't be a problem (?):

debian:~# iptables -L
Chain INPUT (policy ACCEPT)
target prot opt source destination
Chain FORWARD (policy ACCEPT)
target prot opt source destination
Chain OUTPUT (policy ACCEPT)
target prot opt source destination

I really don't know what to do. I have tried running:
tail -f /var/log/daemon.log

Which responds when I access my mail using POP but not when I try to send using SMTP.

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CPanel Stopped Working In Vista

Jan 4, 2008

Yesterday I could reach all of my cPanels on a Vista laptop; today they all time out. I can reach them with other computers. It doesn't matter if I go to or I even added a port 2082 under Windows Firewall; no change. I'm not using any 3rd party firewalls. I did install a bittorrent client last night, then uninstalled it when it didn't work.

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PHP Mail() Function Stopped Working

May 10, 2008

I have a dedicated that suddenly stop php mail() function to work.

Very strange because if I run php script with mail() function as root on command line all working fine.

But If I run php script with mail() function in my browser so not work. Seems that only ROOT can run mail() function.

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Squirrelmail/Nutsmail Stopped Working

Sep 17, 2007

Getting the following error in webmail when I try to acces nutsmail(squirrelmail):

Warning: strpos() [function.strpos]: Empty delimiter. in /usr/local/cpanel/base/3rdparty/squirrelmail/plugins/administrator/auth.php on line 34

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Email Stopped Working On Server

Apr 14, 2007

Recently I noticed that I was not getting any email on my server.
Server is running CentOS

When I send email to myself I am not getting anything and then it bounces back several days later saying the server is not responding.

When I check on I get the following:
Trying to connect to all mailservers: - [Could not connect: Could not receive data: Operation timed out.]

[Note that if your mailserver takes over 30 seconds to respond, our test will timeout, even though real mailservers will wait longer]

I tried turning mail services OFF and then ON again in Plesk but that didnt help.

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Remote Desktop Suddenly Stopped Working

Jan 28, 2008

I have a server that I access through remote desktop. Suddenly I am getting the message "Remote Desktop Disconnected: The computer can't connect to the remote computer." when using Remote Desktop.

It was working a few minutes ago.

A while ago I suspected that someone knew the password for the box. I did change it at the time, and thought the issue was solved. Is it possible to turn off remote desktop remotely (whilst using remote desktop).

Power cycling the server isn't making any difference.

Any other options other than putting in a support request at the host?

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OpenVPN Stopped Working - Was Running Fine For Months

Nov 16, 2007

i havent touched the config on my vps box for months and it has been running OpenVPN without any problems.

All of a sudden it is complaining it cant find /dev/net/tun

Nov 15 06:45:18 gizmo openvpn[23616]: Note: Cannot open TUN/TAP dev /dev/net/tun: No such device (errno=19)
Nov 15 06:45:18 gizmo openvpn[23616]: Note: Attempting fallback to kernel 2.2 TUN/TAP interface
Nov 15 06:45:18 gizmo openvpn[23616]: Cannot allocate TUN/TAP dev

ls -l /dev/net/tun
crwxrwxrwx 1 root root 10, 200 Jul 4 21:55 /dev/net/tun

any reason why it would stop working? i am on a VPS i have asked if the host machine parameters have been changed but in the meantime anything else i can check?

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Plesk 12.x / Linux :: How To Tell If Migration Is Still In Process

Jun 12, 2015

I'm migrating 11 domains from my old server to my new server, and it's been running now for 3 hours and the progress section shows 100% but it looks like it's still running.

And each time I check the "Domains" section I see a couple of my domains listed but not all of them yet, and the ones I do see the "Disk Usage" on one of my domains that I know is large shows the same figure each time I go to this page; it doesn't seem like it has increased at all.

How can I tell if the migration is still processing or if it has froze and I should restart the migration again?

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Plesk 12.x / Linux :: Migration From 11.5 To 12.0.18 - No Tab Mail

Jun 23, 2014

Since upgrading to 12.0.18 i have picked up a strange problem when creating a new email account.The Mail tab is not displayed and does not allow me to create email accounts, in version 11.5 I also appeared tab. I have reviewed the FAQ and the solution to change tables in the DB does not serve 11.5 (I understand that by varying the field names and values ​​in 12.0.18).

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Plesk 12.x / Linux :: Crontabmng Error After Migration

Feb 24, 2015

We successfully migrated web and email from a Plesk 9.3 system to the new Plesk 12.0 system. Afterwards i try to install new extensions and / or try to delete existing extensions and receive the following error:

Die Erweiterung Webserver Configurations Troubleshooter kann nicht entfernt werden: crontabmng failed: /usr/bin/crontab execution failed: "crontabViWP46":11: bad command errors in crontab file, can't install. System error: crontab execution error

Means that i am not able to delete the extension "Webserver Configurations Troubleshooter". But the extension is delete (but not completelly - only a checkbox is shown without entry).

Is something comes with a config of the old server? All works proper until migration.

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