Plesk 12.x / Linux :: IMAP Sent Folder Not Found In Outlook / Thunderbird

Oct 15, 2014

I am running CentOS Linux 7.0.1406 (Core) with Plesk Version 12.0.18 Update #19.

Customers who use Outlook or Mozilla Thunderbird cannot send Emails through IMAP (Courier) because their mailclients say "Cannot write to sent Folder" even when there is a "Sent" Folder in the IMAP Structure existing. It is also subscribed by the Client.

Outlook Users have to go to: file - account settings > account settungs > Change > more Settings > advanced > root Folder path and enter the word inbox

Mozilla Users have to enter "INBOX." under advanced IMAP Settings in Thunderbird.

So my question is: Why is that ? And cant i Change something as admin on the Server side so all customers dont have to Panic and set an inbox Folder path in their mailclients ?

For customers it has to work without Client-side configuration...

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General
CPUGenuineIntel, Intel(R)Core(TM) i5-2400 CPU @ 3.10GHz
VersionParallels Plesk Panel v11.0.9_build110120608.16 os_Ubuntu 12.04
OSUbuntu 12.04.4 LTS
Key numberPLSK.02873817.0002
System Uptime: 60 day(s) 10:03

Hostname
IP address
OSUbuntu 12.04.4 LTS
Panel version11.0.9 Update #62

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