Plesk 12.x / Linux :: Backup Via FTPS Fails With Curl Error / Login Denied
Sep 6, 2014
I experienced an issue using an external backup repository on Plesk 12.0.18 machines using ftps. The ftp server uses ftps (explicit) connections.Plesk 11.5 works fine (and ordinary ftp client like Filezilla as well), Plesk 12 throws the following error when trying to add the server via the web interface:
Code:
Curl error: Login denied
Unencrypted connections will work. Plesk 11.5 machines (with the same settings) will work.
I've analyzed the problem and got so far: The backup manager tries to connect using "regular" transfer method + ssl, not ftp-ssl explicit.Is there a chance to force Plesk using explicit ftpes connections? Or is there another work around?Some additional infos about the (ftp) server: The ftp server is running ProFTP 1.3.4d, uses port 2000 for the control port and has a port range (2001 - 2100) for the passive connections.I tried to add the server using the address field of the gui IP:2000 and checkboxed "passive mode" and "ftps".
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Jun 3, 2015
I am having trouble with backing up a wordpress multisite.. When backup is on i am getting this error:
Not all the data was backed up into /var/lib/psa/dumps/domains/<domain>/databases/<db_name> successfully. mysqldump: Got error: 1016: Can't open file: './<db_name>/<some_table>.frm' (errno: 24) when using LOCK TABLES
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Dec 12, 2014
On our Centos 6.5 Vps with Plesk 12.0.18 the scheduled backup to a personal repository ftp fails every time with this error:
ERROR: () Unable to rotate dump: The dump rotation is failed with code '126' at /usr/local/psa/admin/bin/plesk_agent_manager line 1041.
ERROR: () Can't upload file 'clients/vorrei-cloud/domains/vorrei.org/backup_vorrei.org_info_1412130307.xml' to ftp. Error code: 1
On the target server there are nothing.
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Jun 16, 2014
why but autoupdate fails. It doesn't give a reason why it cant backup.
For line of log :
START pp11.5.30-bootstrapper-11.5.30-cos5.build115131216.11 installing AT Thu Mar 27 07:43:37 CET 2014
Last lines of log :
===> Upgrading database
Trying to start service mysqld... mysqld (pid 24610) is running...
done
Trying to establish test connection... connected
done
Trying to find psa database... version is 011005030
Version is OK, no need to create psa database.
Trying to backup MySQL database...
ERROR while trying to backup MySQL database
Check the error reason(see log file: /tmp/plesk_11.5.30_installation.log), fix and try again
Trying to start psa...
**** Product prep-install for BASE failed.
***** problem report *****
ERROR while trying to backup MySQL database
Check the error reason(see log file: /tmp/plesk_11.5.30_installation.log), fix and try again
STOP Bootstrapper 11.5.30 prep-install for BASE AT Tue Jun 17 04:04:48 CEST 2014
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Jul 27, 2014
I'm using Plesk 12.0.18 version with Windows 2012. I need to backup files to remote ftp server. Remote server configuration is Windows 2012 with IIS server. It works with ftp clients very well.
But, i have a problem about Personel FTP Repository. I open Personal FTP Repository Settings and write all boxes with true information about remote ftp server but it says "Transport error: unable to list directory: Curl error: Login denied".
Ftp server works fine with ftp clients and cpanel backups.
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Sep 18, 2014
The Problem:
I'm trying to set up an automatic backup to an ftp server using ftps (as configured in the personal ftp repository).
Copying the files fails however.
The things I checked:
The Plesk management website can't show the target folder's contents.
The only error I get is Error-Code "1".
The ftp server (a synology NAS) logs the ftp access: Credentials are correct, session is terminated after transferring 0 Bytes.
Each failed backup leaves a 0-Byte .tar file on the Backup folder.
If I disable ftps and go with plain ftp, everything works just fine.
Our previous generation Plesks (v11 and lower) can utilize ftps for backup (to the same ftp server) without a hitch.
Additional considerations:
Since the WebServer is on a hosted machine and file transfer has to be done across the internet, unsecured transport is not an option.
I have virtually zero Linux experience
[System Information]
Plesk Version: 12.0.8 Update #18
Operating System: Ubuntu 12.04.5 LTS
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Mar 8, 2015
Plesk Panel 12 uses a proftpd FTP server, with the TLS module pre-installed and configured.
Many questions and/or problems arise when trying to connect to the FTP server over a FTPS connection. In (almost) all cases, the disability to connect with FTPS is due to
a) the lack of configuration of passive ports, AND
b) firewall settings, enabling connections through before mentioned passive ports.
The passive port range can be configured by
adding a line to /etc/proftpd.conf, stating: "PassivePorts <start> <end>", OR
adding a separate file with name <filename>.conf to /etc/proftpd.d/, with the contents of <filename>.conf stating: "PassivePorts <start> <end>"
And note that
- <start> is the first port of the port range, in theory any value above 1050 can suffice,
- <end> is the last port of the port range, any value below 65000 (!) can suffice,
- the extension .conf is required when using a separate config file,
- the directory location /etc/proftpd.d/ is required when using a separate config file,
- one should always limit the port range, i.e. it is not desirable to open up a lot of ports,
- it is desirable to have the <start> value above 20000, in order to prevent conflicts with other programs, using a specific port (for instance, port 8443 is also being used),
- it is not necessary to restart proftpd after configuring the passive ports.
The firewall settings have to be changed to allow connections through the passive ports that have been opened for FTPS connections and note that
- only open up the port range (not more) in the firewall settings,
- it is only necessary to open up ports in the firewall settings of the FTP server,
- it is not required to open up ports in the firewall settings of the sending server.
Many issues have been arising when setting up the FTP Backup Repository.
In general, the passive mode checkbox has to be selected, when encountering issues.
The explicit use of the passive mode allows for proper configuration of the FTP Backup Repository and note that it does not matter whether FTPS or normal FTP will be used.
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Jun 29, 2013
After upgrade to Plesk 11.5.30 trying to set up FTP-Backup Repository:
Repository error: Transport error: unable to list directory: Curl error: Access denied to remote resourceClick to expand...
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May 28, 2014
I'm having this issue when trying to set automatic backups to a separate server:
Cannot export dump file 'Friday_02_05_14_info_1405020913.xml' to 'ftp://Scott@00.000.000.00/Backup/'
[Transport error: unable to send directory to repository: Transport error: unable to put local file D:PleskPrivateTemp/repo_transport_tmp_01cf65e52b9bf130friday_02_05_14_1405020913.zip to friday_02_05_14_1405020913.zip: Curl error: Timeout was reached]Click to expand...
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Sep 10, 2014
I installed the SiteProBuilder (from the www.site.pro page) in extensions of the Parallels Plesk Panel 11.5.30. I installed from .zip file on administrator account of Plesk Panel. The extension SiteBuilder was shown in all administrated subscriptions. On administrator account the extension works properly but when I log into the Plesk Panel as a client of one subscription then extension doesn't start and message is displayed: "Error: access denied".
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Feb 2, 2015
After successful creation of a full backup, pmm-ras hangs forever (100% CPU) while trying to export the dump to FTP. I have two identical Plesk 12.0.18 installations and this happens only on one of them.
I see the following in /opt/psa/PMM/sessions/*/.stderr:
Use of uninitialized value in numeric eq (==) at /opt/psa/admin/bin/plesk_agent_manager line 827.
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May 26, 2015
Plesk recently attempted to do an auto-update and it failed. I have not been able to get it to update since. When I connect using SSH, and try to do a manual yum update I get the following error:
Code:
Loaded plugins: fastestmirror
Setting up Update Process
Loading mirror speeds from cached hostfile
epel/metalink | 13 kB 00:00
Traceback (most recent call last):
File "/usr/bin/yum", line 29, in <module>
[Code] .....
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Jan 5, 2015
This is a fresh plesk12 installation on a kvm vps on centos 6.6
We used the migration and transfer tool to copy data from another server. After the full migration without changing any setting from the configuration files, any mail account hosted on this server cannot receive emails.
Here is the error from the log file:
Jan 5 14:58:16 postfix/pipe[10082]: 9B1651C296D: to=<user@mydomain.com>, relay=plesk_virtual, delay=312, delays=312/0.03/0/0.16, dsn=4.3.0, status=deferred (temporary failure. Command output: pipe: fatal: pipe_command: execvp /usr/lib64/plesk-9.0/postfix-local: Permission denied )
Same error using either webmail or mail client. I have also tried to change from postfix to qmail and vice versa but without any success...
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Jun 8, 2015
System
12.0.18 CentOS 6 1200150126.15
micro update - 48
trying to restore a backup from a different plesk 12 server but it keeps giving me this error
Internal error.
ERROR: Zend_Controller_Exception: Permission denied.#0 /usr/local/psa/admin/plib/CommonPanel/Controller/Action/Abstract.php(191): CommonPanel_Controller_Action_Abstract->_checkForgeryProtectionToken()
#1 /usr/local/psa/admin/externals/Zend/Controller/Action.php(502): CommonPanel_Controller_Action_Abstract->preDispatch()
#2 /usr/local/psa/admin/externals/Zend/Controller/Dispatcher/Standard.php(295): Zend_Controller_Action->dispatch('errorAction')
#3 /usr/local/psa/admin/externals/Zend/Controller/Front.php(954): Zend_Controller_Dispatcher_Standard->dispatch(Object(Zend_Controller_Request_Http), Object(Zend_Controller_Response_Http))
#4 /usr/local/psa/admin/plib/Application/Web.php(38): Zend_Controller_Front->dispatch(NULL)
#5 /usr/local/psa/admin/htdocs/application.php(15): PleskApplication_Web->run()
#6 {main} (Broker.php:336)
The backup was saved on a personal ftp repository ...
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May 5, 2015
Not sure what is going on with Plesk.. I've modified and saved a specific service plan with the session.save_path to have a location by default to be /tmp/ and for some reason it isn't changing all customers accounts with the modified settings of the location to be /tmp/. In order to resolve the issue, I'd have to manually change the "default" option on each websites php settings session.save_path to /tmp/ instead of Plesk syncing the correct settings based on the modification. Because of so, I am receiving the following error below on a customers website below:
Warning: Unknown: open(/var/lib/php/session/sess_f9bffgv0ddrjo9geb6frhut5d7, O_RDWR) failed: Permission denied (13) in Unknown on line 0 Warning: Unknown: Failed to write session data (files). Please verify that the current setting of session.save_path is correct (/var/lib/php/session) in Unknown on line 0
After making changes, I've tried the following in command line:
service php-fpm restart
service httpd restart
service psa restart
None which have resolved the issue.
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Jun 24, 2015
Recently we had to rollback the Plesk database and Plesk version files to their pre-upgrade state, and rerun the upgrade procedure as it is described in the knowledge base [URL] ..... The update process then worked smoothly and we are now using the newest version 12.0.18 on CentOS 6 with the newest microupdates 1200150615.10.
But right after this update procedure we are not able to access some domains with the filemanager anymore. The browser shows the following error message:
Internal error: filemng: opendir failed: Permission denied System error 13: Permission denied
Message filemng: opendir failed: Permission denied System error 13: Permission denied
File Agent.php
Line 243
Type PleskUtilExceptio
The logfile: /usr/local/psa/admin/logs/panel.log is a bit more detailed
[URL] ....
What I did so far was the following:
1.) I checked out the knowledge base, specifically this entry was worth looking at. But /usr/local/psa/bin/repair --restore-vhosts-permissions didn't solve the problem.
2.) I found a similar problem in the discussion board but the approaches they took weren't successful in my case.
Due to the fact that the file manager worked before the rollback of the database and the major upgrade, I think there might be a connection.
From my point of view the permission settings should be right. Other domains using exactly the same permissions and they are working fine.
# ll /var/www/vhosts/system/domain.com/
total 20K
drwxr-x--- 2 root psaserv 4,0K 24. Jun 02:13 conf
drwxr-xr-x 2 root root 4,0K 8. Jan 2014 etc
drwx------ 2 psaadm root 4,0K 24. Jun 03:43 logs
[Code] ....
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Mar 12, 2015
Any way to backup every SQL Databases at once ?
At the moment i need to configure each subscription on my backup program to backup each sql database.
there is any way to set a login that back's up all the databases?
And for the ftp files?
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Jun 1, 2015
I am getting an Error at running this command '/usr/local/psa/admin/sbin/mchk --with-spam'
boss@server:~# /usr/local/psa/admin/sbin/mchk --with-spam
==> Checking for: mailsrv_conf_init... ok
==> Checking for: mail_handlers_init... ok
==> Checking for: mailsrv_entities_dump... ok
==> Checking for: mail_admin_aliases... ok
==> Checking for: mail_auth_dump... ok
[Code] ....
The Dump Log of /usr/local/psa/admin/logs/panel.log
[URL] .....
Executing: /usr/lib/plesk-9.0/remote_mail_restore/mail_outgoing_restore
Log: [URL] ....
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Nov 8, 2014
I just finished installing Plesk Panel 12. I seems like that everything is working as it should, except for FTP. I am not able to login with any FTP accounts.
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Jun 9, 2014
After a fresh install on a Debian Wheezy system, I get the following error(s) when trying to access the control panel.
https://sub.example.com:8443/
404 Not Found
Nginx
My log
Code:
2014/06/09 19:04:15 [warn] 32236#0: conflicting server name "" on 0.0.0.0:8443, ignored
2014/06/09 19:04:26 [error] 22597#0: *43 "/usr/share/html/index.html" is not found (2: No such file or directory), client: 68.51.77.126, server: , request: "GET / HTTP/1.1", host: "sub.example.com:8443"
While http://sub.example.com:8880/ works fine
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Mar 11, 2015
When a login to my plesk, i look this error:
ERROR: Zend_Db_Adapter_Exception: SQLSTATE[08004] [1040] Too many connections (Abstract.php:144)
ERROR: Zend_Db_Adapter_Exception: SQLSTATE[HY000] [2002] No such file or directory (Abstract.php:144)
ERROR: Zend_Db_Adapter_Exception: SQLSTATE[HY000] [2002] Connection refused (Abstract.php:144)
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Nov 20, 2014
I seem to have an error with backing up to my personal FTP repository. I have only just noticed the issue, but i believe it originated when I upgraded Plesk Panel 11 to Plesk Panel 12. I am currently running version 12.0.18 on Cent OS 6.5.
Note whether i check the "Use passive mode" option makes no difference to my problem.Below is what I get from the panel.log under /usr/local/psa/admin/logs
Code:
[2014-11-20 19:49:44] ERR [util_exec] proc_close() failed
[20-Nov-2014 19:49:44 UTC] PleskUtilException: '/usr/local/psa/admin/bin/pmm-ras' '--check-repository' '--dump-storage=ftp://USERNAME@IPADDRESS/MYFTPDIRECTORY/' '--use-ftp-passive-mode' failed with code 121.
stdout:
Transport error: unable to list directory: Curl error: Access denied to remote resource
stderr:
file: /usr/local/psa/admin/plib/Service/Agent/Transport/Local/Exec.php
line: 57
code: 0
trace: #0 /usr/local/psa/admin/plib/Service/Agent/Transport/Local.php(60): Service_Agent_Transport_Local_Exec->process(0, Object(Service_Agent_Command_Exec), Object(Service_Agent_Transport_LocalTransaction))
[code]....
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Jul 31, 2009
1) If I'm logged into my {other VPS} with Putty, then
ssh root@67.xx.xx.xxx
successfully logs me into {new VPS}, after the password prompt, so I know the root password can login (some of the time)
2) ...but not my Windows computer, both Putty, and SFTP fail.
The SFTP error message is :
"ERROR:> [7/31/2009 9:48:08 AM] Can't connect to 67.xx.xx.xxx:22. SFTP21 error = #0."
Port 22 is correct, according to hosting support.
3a) Hosting support said...
"Based on the information you have provided to us, I am assuming that either your firewall or ISP is blocking the standard 22 SSH port. If you would like, we can change this to a custom port number."
3b) That response doesn't help, since I'm using port 22 for the {other VPS}
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May 27, 2014
I am runing ubuntu server 64bit with plesk v.11.5.30, phpmyadmin v.4:3.4.10.1-1.
When i try to acces phpmyadmin from : myserverIP/phpmyadmin - it gives me 500 error.
When I try to acces phpmyadmin from: mydomainserver/phpmyadmin - it saves file at login into the disk instead login. I was going through different threads on the web to solve that problem but no success at all.
I have real basic knowledge about webservers, phpmyadmin and mysql server. I am runing my first cloud server just few days.
There is no possibility to access preconfigured phpmyadmin from plesk according that thread: link So what for do I need plesk?
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Aug 20, 2014
We just upgraded from Plesk 10.4.4 to 11.5.30 and can't seem to get FTPS to work.
I presume it should be running on port 990, but the server is not listening on that port (only 21 for FTP).
Code:
netstat -lptu | egrep 'ftp|990'
tcp 0 0 *:ftp *:* LISTEN 20354/xinetd
We've enabled FTPS on the Server > Security Policy page.
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Mar 22, 2015
I just migrated from a CentOS 5 server with Plesk 11.5 to a new server with CentOS 6.6 Plesk 12.
All customers, resellers, domains, subscriptions and even FTP users have been migrated fine (great tool btw).
There's only one thing what I cannot get to work on the new server: FTPs (TLS/SSL), this always results in "AUTH not understood".
The security and FTP settings are exactly the same as the old server (where FTPs worked fine), so I guess something is missing on the server.
What can I do to have a proper working FTPs with TLS/SSL?
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May 5, 2015
For some reason FTPS is no longer working as it used to before plesk upgraded. At this point, I am not sure which Plesk upgrade caused this since I do not FTPS or ftp in general often. its enabled as it was before, even disabled and re-enabled it again. Still gives a "could not establish connection". Restarted the service via command Line with "service xinetd restart". still isnt working...
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Jan 31, 2008
Just got a new additional VPS with WHM/cPanel.
Browse to www.mydomain.com/webmail and get login box > login accepted and taken to Horde/Squirrelmail choice screen > choose Squirrelmail and get login box ... login not accepted! > Retry and choose Horde ... login not accepted!
The login is correct and the results are the same when logging in as root, or through /cPanel or /Webmail.
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Jun 22, 2014
I upgraded Plesk 11.5 to the latest version 12.0.08 # 5 and now I can not configure the external FTP backup I get the error:Transport error: unable to list directory: Curl error: Timeout was reached. Also failing the backup shows this error: Unable to rotate dump: The dump rotation is failed with code '126 'at / opt / psa / admin / bin / plesk_agent_manager line 1041.
And this one:Can not upload file 'domains/domain.tld/backup_domain.tld_info_1406210716.xml' to ftp. Error code: 1..my SO Debian 6.0.8
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Nov 16, 2014
i have make a full Plesk Backup on my Old Server with Plesk 12.0(Ubuntu) and will restore the Backup on my new Server with Plesk 12.0(CentOS).When i will restore the backup i get this error: "Error: The source file is not a valid XML file. If you supplied an archive file containing a backup from Plesk version 9 or later, then extract the contents of this archive, and process the extracted XML file with the converter. If you want to convert a backup file from a Plesk version earlier than 9, then you first need to process it with the pre9-backup-convert utility, and then process the resulting file with the pre10-backup-convert utility."
In the Logs i found this:
deployer.log - [URL] ...
import.log - [URL] ...
pmmcli.log - [URL] ...
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