Plesk 11.x / Linux :: FTPS Not Working?

Aug 20, 2014

We just upgraded from Plesk 10.4.4 to 11.5.30 and can't seem to get FTPS to work.

I presume it should be running on port 990, but the server is not listening on that port (only 21 for FTP).

Code:
netstat -lptu | egrep 'ftp|990'
tcp 0 0 *:ftp *:* LISTEN 20354/xinetd

We've enabled FTPS on the Server > Security Policy page.

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Plesk 12.x / Linux :: FTPS Not Working After Upgrade - Could Not Establish Connection

May 5, 2015

For some reason FTPS is no longer working as it used to before plesk upgraded. At this point, I am not sure which Plesk upgrade caused this since I do not FTPS or ftp in general often. its enabled as it was before, even disabled and re-enabled it again. Still gives a "could not establish connection". Restarted the service via command Line with "service xinetd restart". still isnt working...

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Plesk 12.x / Linux :: FTPs With TLS / SSL - AUTH Not Understood

Mar 22, 2015

I just migrated from a CentOS 5 server with Plesk 11.5 to a new server with CentOS 6.6 Plesk 12.

All customers, resellers, domains, subscriptions and even FTP users have been migrated fine (great tool btw).

There's only one thing what I cannot get to work on the new server: FTPs (TLS/SSL), this always results in "AUTH not understood".

The security and FTP settings are exactly the same as the old server (where FTPs worked fine), so I guess something is missing on the server.

What can I do to have a proper working FTPs with TLS/SSL?

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Plesk 12.x / Linux :: Backup To Personal FTP Repository Using FTPS

Sep 18, 2014

The Problem:
I'm trying to set up an automatic backup to an ftp server using ftps (as configured in the personal ftp repository).
Copying the files fails however.

The things I checked:
The Plesk management website can't show the target folder's contents.
The only error I get is Error-Code "1".
The ftp server (a synology NAS) logs the ftp access: Credentials are correct, session is terminated after transferring 0 Bytes.
Each failed backup leaves a 0-Byte .tar file on the Backup folder.
If I disable ftps and go with plain ftp, everything works just fine.

Our previous generation Plesks (v11 and lower) can utilize ftps for backup (to the same ftp server) without a hitch.

Additional considerations:
Since the WebServer is on a hosted machine and file transfer has to be done across the internet, unsecured transport is not an option.

I have virtually zero Linux experience

[System Information]
Plesk Version: 12.0.8 Update #18
Operating System: Ubuntu 12.04.5 LTS

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Plesk 12.x / Linux :: Configuration Of FTPS With TLS And FTP Backup Repository

Mar 8, 2015

Plesk Panel 12 uses a proftpd FTP server, with the TLS module pre-installed and configured.

Many questions and/or problems arise when trying to connect to the FTP server over a FTPS connection. In (almost) all cases, the disability to connect with FTPS is due to

a) the lack of configuration of passive ports, AND
b) firewall settings, enabling connections through before mentioned passive ports.

The passive port range can be configured by

adding a line to /etc/proftpd.conf, stating: "PassivePorts <start> <end>", OR
adding a separate file with name <filename>.conf to /etc/proftpd.d/, with the contents of <filename>.conf stating: "PassivePorts <start> <end>"

And note that

- <start> is the first port of the port range, in theory any value above 1050 can suffice,
- <end> is the last port of the port range, any value below 65000 (!) can suffice,
- the extension .conf is required when using a separate config file,
- the directory location /etc/proftpd.d/ is required when using a separate config file,
- one should always limit the port range, i.e. it is not desirable to open up a lot of ports,
- it is desirable to have the <start> value above 20000, in order to prevent conflicts with other programs, using a specific port (for instance, port 8443 is also being used),
- it is not necessary to restart proftpd after configuring the passive ports. ​

The firewall settings have to be changed to allow connections through the passive ports that have been opened for FTPS connections and note that

- only open up the port range (not more) in the firewall settings,
- it is only necessary to open up ports in the firewall settings of the FTP server,
- it is not required to open up ports in the firewall settings of the sending server.

Many issues have been arising when setting up the FTP Backup Repository.

In general, the passive mode checkbox has to be selected, when encountering issues.

The explicit use of the passive mode allows for proper configuration of the FTP Backup Repository and note that it does not matter whether FTPS or normal FTP will be used.

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Plesk 12.x / Linux :: Backup Via FTPS Fails With Curl Error / Login Denied

Sep 6, 2014

I experienced an issue using an external backup repository on Plesk 12.0.18 machines using ftps. The ftp server uses ftps (explicit) connections.Plesk 11.5 works fine (and ordinary ftp client like Filezilla as well), Plesk 12 throws the following error when trying to add the server via the web interface:

Code:
Curl error: Login denied
Unencrypted connections will work. Plesk 11.5 machines (with the same settings) will work.

I've analyzed the problem and got so far: The backup manager tries to connect using "regular" transfer method + ssl, not ftp-ssl explicit.Is there a chance to force Plesk using explicit ftpes connections? Or is there another work around?Some additional infos about the (ftp) server: The ftp server is running ProFTP 1.3.4d, uses port 2000 for the control port and has a port range (2001 - 2100) for the passive connections.I tried to add the server using the address field of the gui IP:2000 and checkboxed "passive mode" and "ftps".

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Plesk 12.x / Linux :: SSL Not Working

May 25, 2015

After installing a separate SSL to domain.com and www.domain.com, for some reason host.domain.com, which is the subdomain for plesk login, isn't being secured by FTP when choosing "Secure Plesk" after choosing the correct SSL. No error occurs, nor does the dashboard respond to it. It stays the same and unsecured. I tried rebooting server, restart services, etc.

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Plesk 11.x / Linux :: FTP Over TLS / SSL Not Working?

Dec 28, 2014

OS: CentOS 6.6
Plesk: 11.5.30 #48
ProFTPd: 1.3.4c

I am unable to connect over TLS/SSL using my FTP client. I have ports 989 & 990 enabled in my server's firewall. My FTP client is attempting connection on port 990, but times out waiting for the server to respond. I also tried adding "TLSProtocol TLSv1" or "TLSProtocol SSLv3" to /etc/proftpd.conf, but get the same result, except that a non-TLS/SSL connection attempt then returns "server closed the connection".

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Plesk 12.x / Linux :: DNS Is Not Working?

Aug 25, 2014

Recently I configured parallels 12.x on Linode Cloud with cent OS. Using DNS Settings I added 'A' record (abc.example.com) as abc and point to IP. But the record is not propagated after 24-48hrs.

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Plesk 12.x / Linux :: Alias Without Www Not Working

Aug 23, 2014

Configuration:
Config server / Preferred domain for web sites / domain.tld
Config hosting to domain / Preferred domain / domain.tld

Problem: I've created a primary domain.tld and work without problems I type www.domain.tld and work fine redirect to domain.tld format but I've created different alias and only work www.domain.tld format don't work domain.tld format.

In google webmastertools i see this error in domain.ltd panel

Redirect

HTTP/1.1 301 Moved Permanently
Server: nginx
Date: Fri, 22 Aug 2014 18:09:28 GMT
Content-Type: text/html; charset=UTF-8
Content-Length: 0
Connection: keep-alive
Location: http://www.domain.tld/
X-Powered-By: PleskLin
MS-Author-Via: DAV
Vary: User-Agent

How can solve to Alias work with domain.tld format?

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Plesk 12.x / Linux :: Http Not Working

Jul 9, 2015

I have a weird problem happening to only few of my domains. From web browser, any of URL below is working fine:

webmail.domain.com
ftp.domain.com (it will open up a new window asking for login info)
domain.com:8443 (it will redirect to control panel login page)

However, URL below not working:
www.domain.com
domain.com

I have checked the DNS entries, all looks alright. I even initiate DNS test from dnsgoodies.com and it return fine.

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Plesk 12.x / Linux :: FTP Server Not Working?

Jan 6, 2015

I have two servers with the exact same configuration, besides from the version of CentOS that they were running when I deployed Plesk using the autoinstall script. My first server was running CentOS 6.5 during Plesk installation. My second server was running CentOS 6.6. No 3rd part repos were installed before Plesk.

On the first server everything is fine, but on the second server I have issues with FTP. I have tried applying this fix: [URL] ....

Before applying the fix I got 530 Login incorrect when trying to connect to FTP. After applying the fix and restarting the entire server I got 550 /: permission denied

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Plesk 12.x / Linux :: Php Is Not Working On Nginx

Dec 18, 2014

I running magento on plesk 12 and trying to configure nginx, but only home page is working and all other pages are not working with error 404.

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Plesk 12.x / Linux :: API Subscription Not Working

Aug 31, 2014

I have an Issue with API.

I have mine Custom billing Panel Today my Developer start code API for it by Docs that Parallels given but we got stuck on Subscription...

if we set login name and password
API shows this error
While creating subscription

Error 2204 Unable to update hosting preferences. Unable to check system user existence: login name is empty
It happens only while creating the subscription...

Creating of user is working fine only subscription don't want work and we don't know why we tried many things and none of it works.

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Plesk 12.x / Linux :: Shared IP Not Working

Nov 4, 2014

I have set up a CentoS 6 & Plesk 12.0.18 server as master and a reseller. I enabled the shared IP under IP address in the tools section.

I then added a customer and domain. then I added reseller with domain and 2 customers with domain under that. I changed the nameservers at registrar to the IP of the new server. When I use the control panel and under each domain I use the PREVIEW and each domain shows the index.html file I uploaded. When I choose OPEN it opens a new window to the domains address and I get webpage not found. And yes it has been almost 36 hours since the registrar change in case you are wondering.

Is there a setting I am missing or is the server set up wrong? Why wont it show the webpages as it does in the previews?

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Plesk 11.x / Linux :: DNS Not Working After 11.5.30 Upgrade?

May 29, 2014

I have a VPS on Webfusion which auto upgraded last night to Plesk 11.5.30 #45. However, I used to have the domain registrar, 123-reg manage my DNS & now since the upgrade I've lost access to all emails & ftp access but the domains still work ok.

whether I should delete all DNS records at 123-reg & point to my VPS now? The DNS parameters in Plesk appear to be different to 123-reg. I

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Plesk 12.x / Linux :: Remote FTP Backup Is Not Working

Aug 14, 2014

Since moving to version 12 on the remote FTP backup is not working.

This makes the tar of 50K ~

We have chosen "Setting and content domain" ... 

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Plesk 12.x / Linux :: Chrooted SFTP Not Working

Jun 17, 2015

Since the migration from Plesk 11.5 to Plesk 12.0 the "chrooted" SFTP accounts do not work anymore. Along with the Plesk migration we have changed the operating system too. We've migrated from CentOS 6 (x86_64) to CentOS 7 (x86_64).

When trying to connect using SFTP on the command line I get the following error message: debug1: Exit status 127...When using an SFTP client such as WinSCP I get logged out immediately without any message.

The OpenSSH configuration is saying:
<...>
Subsystem sftp /usr/libexec/openssh/sftp-server
<...>

The mentioned binary from above does exist:
ls -l /usr/libexec/openssh/sftp-server
-rwxr-xr-x 1 root root 83984 2015-05-12 21:41:56 /usr/libexec/openssh/sftp-server

I have attached the debug output of the SFTP command (plesk_sftp_issue.txt).When I change the option "Access to the server over SSH" to "/bin/bash" the SFTP access works again. But when "chrooted" it stops working.

Plesk 12 under CentOS 7?

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Plesk 11.x / Linux :: After Upgrading To 11.5 Restore By CLI Is Not Working

Aug 3, 2013

Yesterday we upgraded V.11 to V.11.5.30. And now we are not able to restore our backups anymore from our main server on our failover server by CLI (we have automated this with cronjobs and need the CLI backup/restore). We have a failover sulotion with two servers and restore the backups of our main server on our failover server!

If we try to create the map file on our failover server, we get the error:

The dump specification '/home/backups/plesk_partnerserver/dumps/backup_info_1308030132.xml' should be inside of dump directory '/home/backups/plesk/dumps'.
/home/backups/plesk_partnerserver/dumps is the path on our failoverserver where we store the backups of our main server and /home/backups/plesk/dumps ist the regular dump path of the failover server.

And if we try to restore the file without creating a map file on our failover server with /usr/local/psa/bin/pleskrestore --restore backup_info_1308030132.xml -level server: Unable to resolve all conflicts

What happend? Now after upgrading to 11.5 our backup- and failover-solutions are in big trouble!

Our OS is Debian Squeeze
PP is 11.5.30

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Plesk 12.x / Linux :: Scheduled Backup Not Working?

Nov 5, 2014

I am running Plesk 12 on CentOS 7 64bit. I have set up the server backup instead of the website backup as I assume that will backup all server settings, as well as the website? I am running Plesk Web Admin Edition.

I have the backup set to run and dump into Personal FTP, but it does not run. If I run the backup manually, everything works great, but the scheduled backups don't work.

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Plesk 12.x / Linux :: Scheduled Tasks Not Working?

Feb 4, 2015

I have created a scheduled task as per my application guide as in the attached file. When i recieve the email it says the following:

: /var/www/vhosts/testdomain.co.uk/clients/admin/cron.php: No such file or directory

i have also tried appending:

php -q
wget -O (using the http to the location to cron.php)

Nothing seems to work.

I have transfered from cpanel and this is my first scheduled task and not getting anywhere with very little information on how to do this.

Im running:

Plesk 12
Linux

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Plesk 12.x / Linux :: Deleted FTP Accounts Still Working?

Mar 10, 2015

For some reason non-exisiting/delete FTP accounts still have access to the server. When I tried to delete the account, it gave an error stating that a process is using it, however, it was not being used at the time. From there, the ftp account was removed from the list, but for some reason it can still log in as if it exists.

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Plesk 12.x / Linux :: PSA-Firewall Not Working Correctly?

Aug 23, 2014

When I modify rules using the firewall panel it is not generating rules correctly when selecting allow from selected sources deny from others.

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Plesk 12.x / Linux :: Spamassassin Bayes Not Working

Jun 15, 2015

It seems that SA is not using bayes on the incoming messages. How to get bayes to work?

I have trained with plenty of ham and spam. Where are the db files for global bayes located?

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Plesk 11.x / Linux :: Email Forwarding Is Not Working

May 13, 2014

OS: CentOS 6.5 (Final)
Panel version: 11.0.9

I can receive email and check them via Horde but i'm unable to get them forwarded to my gmail account.Is there anything i can check/do ?I'm an ex-cpanel user.

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Plesk 12.x / Linux :: TLS 1.2 Only Working In Panel And Not On Domains

Sep 9, 2014

I have a server which I am using for multiple clients. Some with SSL enabled, some without. I have added custom ngingx conf files for nginxDomainVirtualHost.php and nginxWebmailPartial.php in /usr/local/psa/admin/conf/templates/custom and modified the following lines to try and harden security:

Code:
ssl_protocols TLSv1 TLSv1.1 TLSv1.2;
ssl_ciphers "EECDH+ECDSA+AESGCM EECDH+aRSA+AESGCM EECDH+ECDSA+SHA384 EECDH+ECDSA+SHA256 EECDH+aRSA+SHA384 EECDH+aRSA+SHA256 EECDH+aRSA+RC4 EECDH EDH+aRSA RC4 !aNULL !eNULL !LOW !3DES !MD5 !EXP !PSK !SRP !DSS";
ssl_prefer_server_ciphers on;

After reconfiguring using

Code:
/usr/local/psa/admin/bin/httpdmng --reconfigure-all

I check in /etc/nginx/plesk.conf.d/vhosts/<domain>.conf and the changes are shown correctly there but browsers and online tools such as [URL] .... still say that the sites are using 128 bit encryption and TLS 1.0.

The Plesk admin panel itself displays 256 bit encryption and TLS 1.2.

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Plesk 12.x / Linux :: Webmail - Roundcube Not Working

Aug 18, 2014

I installed PLESK12 (or better: I installed the distributed Debian-Image from my hoster) onto my server. Everything works fine as always - except webmail. I did the following:

- in the general webmail properties, I deactivated Horde. roundcube was active and still is (also tried to activate it again)
- I also activated roundcube as webmailer in the hosting itsel.
- tried to open webmail.mydomain.com --> site not found. I added a mail-adress and tried to use the icon to the webmail --> site not found.
- I restarted the server (maybe deactivation Horde did some stuff there...)... no changes.

PLESK 12 (latest update), running on Debian 7.6 ....

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Plesk 12.x / Linux :: Updated From 11.5 - Outgoing Spam Not Working

Jul 2, 2014

I just did the update to 12.0.18 #6 and everything seemed to go pretty well. One feature we were really interested in was the Outgoing Spam Filter. Unfortunately, the error I see when I go to that feature reads, "Protection : Not active. There are some problems that prevent the service from being started."

When I Google that error, I'm brought to some KB articles but they are all for the older Outgoing Spam Filter that you need a license key for. I don't believe that is the case any more - if it is, I don't know where to get the key. I will say point out I'm a bit of a Linux novice (we are running CentOS 6.5 on this server), so I'm not really sure where to look....

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Plesk 11.x / Linux :: Upgrade Scheduled Backup Not Working?

Jul 6, 2012

I have the same problem again with plesk 11 [URL]

workaround
1) rpm -q --scripts psa-backup-manager | sed 1d | sh
2) /etc/init.d/crond restart

my error message with CentOS 5.8, Plesk 11.0.9 MU#4
sh: line 2315: syntax error near unexpected token `('
sh: line 2315: `preuninstall scriptlet (using /bin/sh):'

/etc/cron.d/plesk-backup-manager is created

why do not work after you upgrade the backup cronjobs?

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Plesk 12.x / Linux :: Roundcube (Sieve) Autoresponder Not Working

Apr 1, 2015

We are running Plesk 12 on centos 6 with roundcube 1.0.5 and dovecot with installed sieverules. All filters are working as expected except the auto responder.

I found those errors in maillog:

Code:
Mar 29 16:57:25 server dovecot: service=lda, user=xx@xxx.xx, ip=[]. sieve: msgid=<b670eba9-39f9-41f9-9a8a-db44ce8dd2fa@me.com>: discarded vacation reply to <>

I managed it to get working by changing the qmail deliver command by adding the preline:

| /var/qmail/bin/preline -f /usr/libexec/dovecot/dovecot-lda -d "$DELIVERED_TO"

Now the autoresponder works for most mails (try'd from iCloud and other mailservers) except gmail complaints about the syntax because of double <<>>:

Code:
Mar 30 09:56:38 server dovecot: service=lda, user=xx@xx.de, ip=[]. sieve: msgid=<CACftkLXd9ha3cJ+GeTYD_CNou71R1b=MzoLfAQ4-rX76NvxJng@mail.gmail.com>: sent vacation response to <xxxx@gmail.com>
Mar 30 09:56:39 server qmail: 1427702199.096480 delivery 133: failure: Connected_to_2a00:1450:4013:0c01:0000:0000:0000:001b_but_sender_was_rejected.
/Remote_host_said:_555_5.5.2_Syntax_error._cq5si16636445wjb.115_-_gsmtp/

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Plesk 12.x / Linux :: Multiple PHP Not Working With Installed MySQL

Dec 19, 2014

I've enabled one more php using this guide: [URL] .... but mysql is not working with the new php installation, how to get it working?

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