PC-Core.net Dedicated Worst Nightmare

I moved to pc-core a few days ago its around 15 days. I was aware that they reply to emergency tickets in around 1 to 4 hours even server is down or anything worst. But I thought that I only need them for reboots as PSM is managing my server. PSM told me that they can directly reboot burst server so my this fear was too out.

Yesterday on 14th Nov at 8 PM IST I found that my server got down. I pinged the server and it looks like that there is network issue rather then dedicated problem. PSM made a reboot request but server was not back online.

Now at this situation pc-core was the only help. I made a support ticket that my server is down. After 2 hours of no response to this critical ticket I bumped the ticket for self satisfaction that atlest I am doing something. Anyways after another 1 hour I updated the ticket asking them that it looks like a network problem. I got a response from pc-core around about 3 and a half hour that my server will be rebooted in 15 to 20 min. No problem I thought they must have investigated what server needs. Well after another 1 hour my server was not back. I updated the ticket and beg for investigation as this was the longest downtime since I get into the business even in the worst situations. Now after a long pause I got a response that I had a DMCA complaint for a image and I did not respond to that and now first I need to pay $50 (Around 50% of server monthly cost) for plugging back the server. The first thing is that they never sent me that DMCA I respond to any DMCA within 2 hours with a record. Well this is another thing firstly I need to get my server back online. I asked them get anything from me but put my server back online right now. Now after another long pause I got a reply to pay a invoice for $50. I immediately paid that and updated support ticket. Now as always after a pause I got response that they are unable to see my payment I give them paid invoice receipt from client area and transaction id. I got another response that they don’t want client side confirmation I need to forward them Paypal receipt. I did that and wasted another 1 hour in making them prove that I have paid that invoice.

It was 3:15 AM in India and I thought things will be okey in few moments now as I have done whatever they are asking. Now at 7 AM I found that no response to my ticket that’s 11 hours downtime now. Now at 9:30 AM I found that their support system got down and bouncing back the mails and giving error “License Error: Key file has expired
”.

Since then I made several tries to contact them, used live chat, direct mails but all are bouncing. I made a post to their forums and waited 4 hours no response.

Finally after 17 hours I have no choice to sit back and cry for choosing pc-core.net for my dedicated need.

Few points in brief:

1)DMCA was not forwarded to me.

2)Instead of nulling the IP they unplug entire server. Unplugging is the option when server is spamming not for DMCA.

3)I was forced to pay $50 before my server should be online. They should inform me that I need to pay this amount and put my server back and later add this invoice to my client area.

4)They reply to critical support requests in 4 hours or more sometimes. How can someone wait for a reboot for 4 hours ?

5)They don’t care if client’s server is down for 1 hour or 24 hours.

For saving $30 I paid $50 for no fault of me and downtime that is killing me and didn't let me sleep. I confess my decision was wrong in choosing pc-core.net for saving and surviving in this economy meltdown . I suggest you to think before going for pc-core.net.

Server is still down and its 2 PM in India.