i was going through pc-core.net website and when i click on dedicated i got that message that they are not accepting new orders for dedicated now and directing to go to burst directly if need server. Now i got a mail that our billing/support has been handed over to burst and pc-core.net is out.
I have some bad and good with them but i'll really miss Cody as he is a gentleman and very supportive.
I wish all pc-core.net dedicated customer a good luck with burst support.
I'm managing our business websites and we're presently using budget shared web hosting.
As the business grows, the uptime of our websites (and web server) is important to the bosses.
I'm wondering whether we should go with managed dedicated web hosting (expensive), VPS hosting (not too familiar with it) or go with a reseller hosting account?
I signed up with their managed dedicated dual core xeon hosting package few months back and had a lot of issue with downtime. Every now and then I found my server being down giving me Bad Gaeway error. When I saw the error from my end, I contacted few people from all over the world and everyone saw the same error as well. After submitting a ticket regarding the issue, Cody replied back saying he didnt' see any isue from his side. Well, thats a small part of the problem.
Earlier this month I noticed my server is down. As it happens every now and then, I decided to wait till next day and see what happends. It didnt come back up so I opened a ticket # KJD-564201 on Aug 05. Until today my issue is not resolved. Every now and then I kept getting email telling me that they are closing my ticket as they have not heard from me in 36 hours. Well, I'm waiting to hear back from PC-Core regarding the issue here. Why would they close a ticket without solving the problem?
First few days was beating around the bush. Then I was told that Jordan was waiting to hear back from data center, that went on for few days. Then Cody said Jordan no longer works there and he would look into the issue. Nothing happened for next few days even tho in the email it said i would hear something back in next 25 minutes, I have not heard anything back for days.
I then replied again and today after 14 days of my server being down, Cody is telling me that they will need to reinstall and I have to pay for that along with $65 per hour for data recoverry. HE ALSO TOLD ME HE NEVER HEARD BACK FROM NOC! They are offering managed dedicated service and they didnt manage to get an answer from NOC in 2 weeks?
What bothers me is that, I dont know why my server will go down and need reinstall. I run a free hosting server with Layered Pannel script. LP support cannot do anythig if they cannot access the server. I dont know much about dedicated hosting but something is really funny here. No response from NOC in 2 weeks, lack of communication, and what bothers me most is that I just found out in my client area of my hosting account that my service is terminated even tho I'm paying for hosting with paypal subscription every month on time.
Why the status would say terminated and I dont know anything about it? Do I need to go with the solution Cody proposes (reinstall and data recovery charged at per hour rate)? As I said I'm not much familiar with dedicated hosting, I need some help here to make the right decision. Thanks
are there any providers out there that will offer a core to you server, i.e. dual qauad core machine would be runing no more than 8 with each account have a single core each?
I moved to pc-core a few days ago its around 15 days. I was aware that they reply to emergency tickets in around 1 to 4 hours even server is down or anything worst. But I thought that I only need them for reboots as PSM is managing my server. PSM told me that they can directly reboot burst server so my this fear was too out.
Yesterday on 14th Nov at 8 PM IST I found that my server got down. I pinged the server and it looks like that there is network issue rather then dedicated problem. PSM made a reboot request but server was not back online.
Now at this situation pc-core was the only help. I made a support ticket that my server is down. After 2 hours of no response to this critical ticket I bumped the ticket for self satisfaction that atlest I am doing something. Anyways after another 1 hour I updated the ticket asking them that it looks like a network problem. I got a response from pc-core around about 3 and a half hour that my server will be rebooted in 15 to 20 min. No problem I thought they must have investigated what server needs. Well after another 1 hour my server was not back. I updated the ticket and beg for investigation as this was the longest downtime since I get into the business even in the worst situations. Now after a long pause I got a response that I had a DMCA complaint for a image and I did not respond to that and now first I need to pay $50 (Around 50% of server monthly cost) for plugging back the server. The first thing is that they never sent me that DMCA I respond to any DMCA within 2 hours with a record. Well this is another thing firstly I need to get my server back online. I asked them get anything from me but put my server back online right now. Now after another long pause I got a reply to pay a invoice for $50. I immediately paid that and updated support ticket. Now as always after a pause I got response that they are unable to see my payment I give them paid invoice receipt from client area and transaction id. I got another response that they donât want client side confirmation I need to forward them Paypal receipt. I did that and wasted another 1 hour in making them prove that I have paid that invoice.
It was 3:15 AM in India and I thought things will be okey in few moments now as I have done whatever they are asking. Now at 7 AM I found that no response to my ticket thatâs 11 hours downtime now. Now at 9:30 AM I found that their support system got down and bouncing back the mails and giving error âLicense Error: Key file has expired â.
Since then I made several tries to contact them, used live chat, direct mails but all are bouncing. I made a post to their forums and waited 4 hours no response.
Finally after 17 hours I have no choice to sit back and cry for choosing pc-core.net for my dedicated need.
Few points in brief:
1)DMCA was not forwarded to me.
2)Instead of nulling the IP they unplug entire server. Unplugging is the option when server is spamming not for DMCA.
3)I was forced to pay $50 before my server should be online. They should inform me that I need to pay this amount and put my server back and later add this invoice to my client area.
4)They reply to critical support requests in 4 hours or more sometimes. How can someone wait for a reboot for 4 hours ?
5)They donât care if clientâs server is down for 1 hour or 24 hours.
For saving $30 I paid $50 for no fault of me and downtime that is killing me and didn't let me sleep. I confess my decision was wrong in choosing pc-core.net for saving and surviving in this economy meltdown . I suggest you to think before going for pc-core.net.
I have been with pc-core.net [url] since April, all was good just few down times here and there once or twice a month didn't really bother me and I wasn't loosing any customers.
Note: I signed up from WHT, on a promotional offer, in case someone is wondering.
However I had a DMCA issue with few of my client about hosting torrent and such which twice the host shut off my server without sending me any DMCA notice and when I sent them email it was always an excuse DMCA and then when I asked why I haven't been notified they blame on the Datacenter who didn't send them so they couldn't send me, I can understand that so the first time I spoke to a guy named Cody Salter on MSN and got it fixed and he told me next time I would be notified and such, so the 2nd time happened again for the same same content which I removed earlier, again server went offline this time for almost 1.4 days, so I spoke to Cody again, same promise and I thought I let him slide without any kind of confrontation.
So this happened again 2 days ago this time over a different file the "datacenter" as they claimed shut me down and is asking for a $50 ransom or they wont let me access my content, of course I have few clients remaining and all their contents are now under the ransom either I pay PC-Core $50 or they keep my server offline for a fault that was on them and their host not me.
So I need some advice from some people what should I do? I tried sending them emails and now its on the $50 Ransom, its I pay this ransom to get my customers their stuff out of a dead server or I abandon my customers. I haven't spoken to Cody Salter as I haven't seen him online today the whole day. The ransom plan mainly came from the support email from a guy named Nathan O.
Interested in buying server quad core or even better 8x.20 or more with 8-16 GB ram, 1gbit ethernet port, more ips, if posible 255, no filters and if posible hardware router to prevent ddos problems, can someone suggest anything?The best solution for me would be somewhere in Germany/Austria/France/UK/than USA ...Europe is primary...
This is for a web/application server running, Windows 2003 Server Professional, IIS, MySQL, MSSQL 2005 Express, Plesk 8.5. The price is about the same.
We are hosting our software system which do calculation and file manipulation. Now we have Intel Core 2 Duo E6750 and would like to get Intel Core 2 Quad Q6600 to increase our system performance.
Also we have other choice, get Intel Xeon E5405 Harpertown 2.0GHz to replace two above.
I think it is better to have one server box because one box easy to manage than two. Also Harpertown is much faster than these two together.
To start I would like to point out that I am expressing my personal opinion and not my company's, although my experience comes from there.
In the last 2-3 months, we noticed an important increase of really hungry customers forcing us to upgrade our infrastructure almost weekly. While this is fun it is also very expensive and requires a lot of prefinancing; something that shouldn't be taken for granted these days. Most of these hungry customers are no doubt seedboxers and they consume an average of 75-85 MBIT/s on a so called unmetered 100 MBIT Port. All of this is fine for me, but I really start wondering what other professionals in this business think of these customers and how they control their bandwidth usage? OVH seems to be pretty clear about this: the more servers you get into your account, the less speed you get per server unless you pay for the pro SLA. I find it interesting, but I doubt that anybody who wants to run a seedbox is actually going to pay a few hundred bucks just to get bandwidth for something that may or may not generate some (legal?) revenue.
Just to ensure those who are following this and might be customers of us: No, we are not going to kick you out! I just want a discussion and get some point of views from others who have been facing the same issue before we actually did.
I have multiple valleywag friends who have gone with Zone.NET for server hosting. I decided to do the same a few weeks back and use them as well. I never got my IP and server info and called customer support. No kidding... been 9 days and Level 1 support kees saying someone will get back to me.
So today I call them and ask them if they are going out of biz because customer support is impossible bad, and he basically said yes!!! Wish they would have told me that upfront.
Anyway, wasted a few weeks with them. Now my cohorts and I are on the lookout for some new hosting companies. All recs welcome
We have been with servage.net for a few months now & have been having lots of issues with emails bouncing, web sites unavailable, very slow, support staff who ignore requests for help etc. etc. etc.
I have posted about them in these forums before.
For the last day the web site they host for us oznotes.net has been "missing", we cant login to cpanel, we have emailed they via the address on there page servage.net & got no reply but this is typical, they have our money and dont seem to care!
We paid for 12 months hosting in advance
Does anyone know whats happening with them, I rang the TIO Telecommunications Industry Ombudsman & they cant help with hosting companies.
I'd like to put up here a base question which I hope some will have the goodwill to answer even though it might touch some business secrecies.
We're a gameserver hoster since around ten years, running also vserver products since over two years now. Renting a few Racks in Europe since some time we're a bit in a question mark how rootserver companies deal with the initial hardware costs for every new customer.
Rackspace and today specially power costs are huge cash eaters here in Europe. Dedicated Rootservers are huge space & power consumers per customer ratio. The initial Hw costs for every new rootserver customer might be covered after 4-6 months (if the machine has to be bought newly), adding the bandwidth and power costs it might take up to 8-9 months until a benefit might come in.
Is this the business normality in the rootserver market (waiting 9 months for any benefit, or counting only on the benefit of the 2nd customer using the older Hw), or are the better ways to handle those "initial" costs or keep them affordably low?
Is anyone experiencing no communication from Vortech?
We have a Dell PowerEdge server co-located in a Vortech rack at Colo-Solutions in Orlando. We lost communication with the server 11 days ago, at 13:00 hours 24 Sept 2008. Dan (WHT user Danlvortech) at Vortech, said it was a failed switch and they were working on it.
Nine days ago at 17:00 hours on 26 Sept the network issue was still not fixed and all phone lines into Vortech were not working. We raised ticket requesting release of the server. Vortech billed us another month and agreed to release the ticket. Since then, we have had no contact from Vortech except closure of the original 'No Connection' ticket.
We have written to their CEO Brad Pugh, he does not reply. We try their phone lines every day, the calls are answered by the answering menu, but fail to forward to any department.
Dan and the other guys in Vortech Support do not respond to tickets relating to this matter.
We don't know where the server is!
Is anyone else experiencing similar issues with Vortech?
Does anyone know of any way to make contact with Vortech?
I'm starting a small web hosting/voice chat business. As I'm looking through sites with dedicated servers, I really don't have a clue as to the resource requirements of hosting multiple websites and a few teamspeak/ventrilo servers. What would you recommend I start out with in terms of hardware on a dedicated server?
Seems their page is up and they take orders, but my site is down for about a month. Emails to their support also get an error message that their smtp server isn't working.
They have been limping along for the last year with the server i'm on with almost full disk space all the time.
They also never updated cpanel. Cheap, but the quality was low.
How does peering work from the business angle? Say company X has bought a Gb port at an exchange, and wants to peer with other folks peering there. What are the folks typically going to expect from X before they'll peer with it? What are the characteristics of X that would make folks willing/unwilling to peer? I've no idea what the relative importance of things would becontent (desirable, undesirable) WAN Network. (Does one have to have one?) technical cluefulnessBrand Qualities of the potential peer. It's hard to figure out the realpolitik of it all just by understanding the tech (BGP, etc.) and http://en.wikipedia.org/wiki/Peering .
