PC-Core Dedicated Hosting Demanding Ransom
Aug 27, 2008
I have been with pc-core.net [url] since April, all was good just few down times here and there once or twice a month didn't really bother me and I wasn't loosing any customers.
Note: I signed up from WHT, on a promotional offer, in case someone is wondering.
However I had a DMCA issue with few of my client about hosting torrent and such which twice the host shut off my server without sending me any DMCA notice and when I sent them email it was always an excuse DMCA and then when I asked why I haven't been notified they blame on the Datacenter who didn't send them so they couldn't send me, I can understand that so the first time I spoke to a guy named Cody Salter on MSN and got it fixed and he told me next time I would be notified and such, so the 2nd time happened again for the same same content which I removed earlier, again server went offline this time for almost 1.4 days, so I spoke to Cody again, same promise and I thought I let him slide without any kind of confrontation.
So this happened again 2 days ago this time over a different file the "datacenter" as they claimed shut me down and is asking for a $50 ransom or they wont let me access my content, of course I have few clients remaining and all their contents are now under the ransom either I pay PC-Core $50 or they keep my server offline for a fault that was on them and their host not me.
So I need some advice from some people what should I do? I tried sending them emails and now its on the $50 Ransom, its I pay this ransom to get my customers their stuff out of a dead server or I abandon my customers. I haven't spoken to Cody Salter as I haven't seen him online today the whole day. The ransom plan mainly came from the support email from a guy named Nathan O.
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Aug 19, 2008
I signed up with their managed dedicated dual core xeon hosting package few months back and had a lot of issue with downtime. Every now and then I found my server being down giving me Bad Gaeway error. When I saw the error from my end, I contacted few people from all over the world and everyone saw the same error as well. After submitting a ticket regarding the issue, Cody replied back saying he didnt' see any isue from his side. Well, thats a small part of the problem.
Earlier this month I noticed my server is down. As it happens every now and then, I decided to wait till next day and see what happends. It didnt come back up so I opened a ticket # KJD-564201 on Aug 05. Until today my issue is not resolved. Every now and then I kept getting email telling me that they are closing my ticket as they have not heard from me in 36 hours. Well, I'm waiting to hear back from PC-Core regarding the issue here. Why would they close a ticket without solving the problem?
First few days was beating around the bush. Then I was told that Jordan was waiting to hear back from data center, that went on for few days. Then Cody said Jordan no longer works there and he would look into the issue. Nothing happened for next few days even tho in the email it said i would hear something back in next 25 minutes, I have not heard anything back for days.
I then replied again and today after 14 days of my server being down, Cody is telling me that they will need to reinstall and I have to pay for that along with $65 per hour for data recoverry. HE ALSO TOLD ME HE NEVER HEARD BACK FROM NOC! They are offering managed dedicated service and they didnt manage to get an answer from NOC in 2 weeks?
What bothers me is that, I dont know why my server will go down and need reinstall. I run a free hosting server with Layered Pannel script. LP support cannot do anythig if they cannot access the server. I dont know much about dedicated hosting but something is really funny here. No response from NOC in 2 weeks, lack of communication, and what bothers me most is that I just found out in my client area of my hosting account that my service is terminated even tho I'm paying for hosting with paypal subscription every month on time.
Why the status would say terminated and I dont know anything about it? Do I need to go with the solution Cody proposes (reinstall and data recovery charged at per hour rate)? As I said I'm not much familiar with dedicated hosting, I need some help here to make the right decision. Thanks
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Feb 10, 2007
I have shared hosting with 1and1.
I am having a site built (a recruitment site where people can place text based ads) and at the bottom I am going to have some image ads displayed. There will probably be max 15ads of these and they will display randomly. I have just seen 1and1 message near the MySQL database saying
"Please note that the MySQL database may not under any circumstances be used for log evaluation operations (e.g., ivw), ad clicks, chat systems, banner rotations, or similar applications putting extreme loads on the database"
Is what I am doing classed as banner rotations or does this mean you are supplying banners to other sites? Of course they don't tell you this when you are buying the hosting or if they do its in the small print.
If I can't use this hosting can anyone reccomend European/Uk hosting that would be more suitable?
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Oct 13, 2009
So heres the short story:
1) I had a VPS account at [url](now hosting.com) for 2+ years.
2) My credit card expired so they suspended/disabled my account because they couldn't charge it.
3) I decided that I wanted to find a new host.
4) I asked for my files.
5) They said no because the account is disabled because of non-payment for 40+ days and that I'd need to pay the balance and then reactivate my account at the new pricing structure (which is $30+ more per month).
Is this even legal? Seems like extortion to me, but then again I am not a lawyer.
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Jan 9, 2009
Just curious to see what people looking for high end dedicated servers would do with a Quad Hex Core dedicated?
Specifically with 32 or 64G of RAM and SAS drives.
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Dec 18, 2008
i was going through pc-core.net website and when i click on dedicated i got that message that they are not accepting new orders for dedicated now and directing to go to burst directly if need server. Now i got a mail that our billing/support has been handed over to burst and pc-core.net is out.
I have some bad and good with them but i'll really miss Cody as he is a gentleman and very supportive.
I wish all pc-core.net dedicated customer a good luck with burst support.
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Jul 23, 2007
are there any providers out there that will offer a core to you server, i.e. dual qauad core machine would be runing no more than 8 with each account have a single core each?
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Nov 14, 2008
I moved to pc-core a few days ago its around 15 days. I was aware that they reply to emergency tickets in around 1 to 4 hours even server is down or anything worst. But I thought that I only need them for reboots as PSM is managing my server. PSM told me that they can directly reboot burst server so my this fear was too out.
Yesterday on 14th Nov at 8 PM IST I found that my server got down. I pinged the server and it looks like that there is network issue rather then dedicated problem. PSM made a reboot request but server was not back online.
Now at this situation pc-core was the only help. I made a support ticket that my server is down. After 2 hours of no response to this critical ticket I bumped the ticket for self satisfaction that atlest I am doing something. Anyways after another 1 hour I updated the ticket asking them that it looks like a network problem. I got a response from pc-core around about 3 and a half hour that my server will be rebooted in 15 to 20 min. No problem I thought they must have investigated what server needs. Well after another 1 hour my server was not back. I updated the ticket and beg for investigation as this was the longest downtime since I get into the business even in the worst situations. Now after a long pause I got a response that I had a DMCA complaint for a image and I did not respond to that and now first I need to pay $50 (Around 50% of server monthly cost) for plugging back the server. The first thing is that they never sent me that DMCA I respond to any DMCA within 2 hours with a record. Well this is another thing firstly I need to get my server back online. I asked them get anything from me but put my server back online right now. Now after another long pause I got a reply to pay a invoice for $50. I immediately paid that and updated support ticket. Now as always after a pause I got response that they are unable to see my payment I give them paid invoice receipt from client area and transaction id. I got another response that they donât want client side confirmation I need to forward them Paypal receipt. I did that and wasted another 1 hour in making them prove that I have paid that invoice.
It was 3:15 AM in India and I thought things will be okey in few moments now as I have done whatever they are asking. Now at 7 AM I found that no response to my ticket thatâs 11 hours downtime now. Now at 9:30 AM I found that their support system got down and bouncing back the mails and giving error âLicense Error: Key file has expired
â.
Since then I made several tries to contact them, used live chat, direct mails but all are bouncing. I made a post to their forums and waited 4 hours no response.
Finally after 17 hours I have no choice to sit back and cry for choosing pc-core.net for my dedicated need.
Few points in brief:
1)DMCA was not forwarded to me.
2)Instead of nulling the IP they unplug entire server. Unplugging is the option when server is spamming not for DMCA.
3)I was forced to pay $50 before my server should be online. They should inform me that I need to pay this amount and put my server back and later add this invoice to my client area.
4)They reply to critical support requests in 4 hours or more sometimes. How can someone wait for a reboot for 4 hours ?
5)They donât care if clientâs server is down for 1 hour or 24 hours.
For saving $30 I paid $50 for no fault of me and downtime that is killing me and didn't let me sleep. I confess my decision was wrong in choosing pc-core.net for saving and surviving in this economy meltdown . I suggest you to think before going for pc-core.net.
Server is still down and its 2 PM in India.
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Nov 27, 2007
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OR
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Mar 26, 2009
Some information about my forum:
I run a VBulletin forum with - 575,614 post, 14,369 members and 2.9 million page views per month. On average there are 300 - 400 people on the site.
The server right now is a Linux CentOS VPS with 1.1 gigs of memory. The hosting provider keeps telling me that I need a dedicated server.
Question # 1 - In your opinion - do you think its time for a dedicated server?
The server I am looking at has these stats:
E8300
2 GB RAM
250GB HD
cPanel
Management
The price I was given is pretty good. So the offer is going to be hard to pass up.
Question # 2 - Has anyone here used Future Hosting for their dedicated server solution?
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quad core processor vs Intel Xeon 3060 Dual Core Conroe Processor which is better any why?
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Oct 30, 2008
can someone give a comparison betwen this two
Intel Quad Core Xeon X3210 vs Dual-Core 3040 Xeon
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Jan 23, 2008
Which one you suggest for running database server and VPS's?
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Jun 12, 2008
We are hosting our software system which do calculation and file manipulation.
Now we have Intel Core 2 Duo E6750 and would like to get Intel Core 2 Quad Q6600 to increase our system performance.
Also we have other choice, get Intel Xeon E5405 Harpertown 2.0GHz
to replace two above.
I think it is better to have one server box because one box easy to manage than two. Also Harpertown is much faster than these two together.
What is your opinion?
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Jun 3, 2008
3i want to buy new erver and i have choice of the fallowing
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Jul 13, 2005
I am developing a website for a client of mine (the client is a close friend and know's that he is getting a newbie). This site will be larger (project wise) than anything that I have ever done (everything I have done in the past has been FrontPage). We will be using several third party applications that need to run on the server as well as our own custom developed applications. We do not yet know how much access to the server's deeper structures we will need for all of the applications that we want loaded on our server to run. Things we have in mind: oscommerce, mysql, php5, apache, linux, vbulletin, blogger, phpbb, adserver, ect... Would these things run ok on a shared host and would I have full authority to configure them without needing full access to the server? Or will I need access to the entire server (dedicated server) in order to have full customization capabilities? I guess all I am trying to figure out at this point is will shared hosting for a large project limit our abilities to use 3rd party apps, or do most 3rd party application designers build their stuff to work in a shared hosting environment anyway? If we need to get a dedicated server we will, but if we can get away with shared hosting for a while (especially during development when the site will not be generating revenue) it would be nice to avoid the price of a dedicated server. Many thanks for your comments, insight, and expertise! Also, if anyone can sight some common scenarios that may require a dedicated server over a shared hosting plan, that may help me to understand what the limitations of a shared hosting plan vs. a deicated or virtual dedicated server are.
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Mar 24, 2008
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