I have read a few of the threads here bashing 1&1, and have just had my own problems with them culminating to today. If you are thinking of purchasing from 1&1 don't do it!
In the fall of 2007, a friend and I where going to start a small local website. We found 1&1 which offered cheap hosting with all of the server specs that we needed. I purchased 6 months of hosting from them using my CC. Unfortunately our website did not last any longer than a few months, and by the time those 6 months where up I no longer needed the hosting. Thinking that the host would simply expire (unless I authorized another payment) I just let it go, only to see a charge for another $29.95 on my bank statement.
I called them, and was sent to cancel.1and1.com (a URL that is suspiciously absent from their website) and followed the instructions to cancel the account. I requested that the site be canceled at the next billing date (figured I could use it as a development server or something since I had already paid for it).
In January of 2008 (1/22/2008 to be exact) I received yet another charge from them! I called again explaining my situation, and said I had tried to use the online cancellation form but apparently the account was not canceled. The customer support representative requested information from me, and verified that he had personally canceled the account and that I would be receiving a full refund. I was satisfied (at the time) and rather naively forgot about the whole ordeal.
Today (July 22, 2008) I received ANOTHER charge for another 6 months of hosting. Keep in mind I haven't used this account since January . . . I requested a refund for January - July (as I didn't want, nor did I use this account). I was told my name wasn't on file and therefore I couldn't cancel it. Despite the fact that I was told the account was canceled twice, and I had the credit card information, billing address, and security questions (among other things) to prove I was the owner of the account.
One representative in particular even yelled at me, and basically told me I was incompetent. So I asked to speak to her supervisor. Her supervisor wasn't any more helpful and he told me: "I will not be canceling your account and I will not be giving you a refund. I'm not continuing this conversation" and hung up on me.
I have filed a credit dispute with my bank, and had to change my credit card number to prevent them from charging me again. I also filed a complaint with the BBB (not surprisingly they have an 'unsatisfactory' rating there), The Federal Trades Commission, and sent a letter to the Attorney General.
Now i'm waiting for my collections letter . . . as so many of you have received before. Absolutely ridiculous and unacceptable. No other hosting company has ever come close to being this much of a hassle!
I have submitted my story to Digg if anyone is interested:
digg.com/tech_news/1_1_Internet_Inc_Something_must_be_done
I sign up iPower Hosting package since 5th march 2009, and trying to migrate my database from my current cpanel over their control panel but thing does not works, and I have submit the ticket over there. but the respond from them very slow, and each reply does not help much.
the question has asking repeat again and again, the information I provide also again and again. see how their respond time for my ticket ...
I opened an account as a reseller with DSI hosting. Moved all my accounts over to them.
Within a week of the final move I started getting down times Every night for about half an hour or so. So I dropped them an email kindof hey guys is this some kind of reboot time nightly or what this downtime is making me look bad. After 450 minutes of downtime in the first week of November I get this email from them.
Due to recent employee changes and continuous server attacks we regretfully have to discontinue service.
We can no longer provide reliable customer service and server uptime. All servers will remain up for a period of 10 days from this notice for clients to generate backups and remove their accounts. You should due this ASAP.
Server port 80 is under constant attack and will be kept up as much as possible, all other ports including whm, cpanel, ftp and webmail have been going all along with no interruption (as of today).
There is no easy way to resolve these issues without destroying customer data and assigning new ips or just blocking all server access.
With this being said this is the best solution for our current clients. Please backup and remove all data ASAP. Regards, Ryan Gadmin@dsihosting.net
Now the website says nothing about them closing. In fact everything looks Business as Usual.
I have been doing this a couple of years now mostly just for friends but can only imagine how devestating something like this would be to someone who has quite a few accounts.
Just beware that if you are wanting a host this is not the one to choose.
I bought a hosting package from Yahoo Small Business India.
Initially i was happy because the package was cheap and had good features. Database was easily set up I installed php admin tool also with one click install. No other packages are available. One has to manually upload and install.
I tried to upload phpbb but i wasn't able to upload some files. I emailed them and asked why the server gives an error while uploading .htaccess files, the reply was we don't support it. I uploaded it without .htaccess and installed it. I installed wordpess and wanted to have clean URLs but yahoo does not support mod rewrite. I don’t know much about php and databases.
9th July 2008: While I was learning I modified some tables due to which my database administrator permissions were lost. I was able to login using phpadmin but unable to create new databases and modify previously created databases and tables. I emailed customer care regarding the problem and got a useless reply on 10th July that I should change the password of the database administrator.
I changed the password but the problem was not resolved. On 11th I again emailed the problem in detail with screenshots to the customer care. On 12th, I got a reply “we have forwarded this issue to the technical team and we will inform you once this issue is resolved.”
On 12th I emailed to ask when the problem will be resolved but got no reply from them. Till date (15th July) the problem is not resolved. No one even wants to reply to emails.
See below my emails and replies given by yahoo customer care:
******************************************************** My email to yahoo customer care on 9th July:
I have some problem with database. By mistake i modified my original user name which i created while setting up the database. Now i can't access the tables that were created with previous user name. When i log in using phpadmin and try to see any tables i get the message. Access denied. Moreover, I also cannot create any new tables. I have NOT modified the yroot user;. Can it be recovered. Please help.
Reply to the above query from Yahoo India on 10th July
From: Yahoo! India Small Business <in-cs-ysb@cc.yahoo-inc.com> Subject: Re: Troubleshooting (KMM90534089V76144L0KM) To: "Vinay Chhabra" Date: Thursday, July 10, 2008, 1:19 PM Hello, Thank you for writing to Yahoo! India Customer Care. With regards to your query, follow the below steps to assign a new user name and password to access your database: 1.Logon to your "web hosting control panel". 2.Go to "create and update" tab. 3.Select "MySql databases". 4.Select "database administrator" and assign your user name and password and click "submit". For further assistance please write to us. Thank you again for writing to Yahoo! India Customer Care. Regards, Pruthvi Senior Customer Care Specialist Yahoo! Customer Care
Dear Sir, Thanks for your reply. I have already done that from database administrator link but the problem is not resolved. This problem has started since yesterday because of my mistake. I modified the original database administrator "user name" from the database "mysql". After modification all my permissions have lost. I have not modified the yroot user. So can you grant the administrator permissions to new user The problem is that after logging in using phpadmin i don't have permission to create a new database. The databases and tables that I created earlier are also not available to me. I am also attaching the screenshot (.gif) of what error i am getting. When i click any database in phpadmin i get the following message:
SQL query: SHOW TABLE STATUS FROM `wpress` ; MySQL said:#1044 - Access denied for user to database 'wpress'
If there is no solution then please reset the database, so that MySQL database can be set up again. Regards, (Vinay Chhabra)
Reply to the above query from Yahoo India on 11th July
From: Yahoo! India Small Business <in-cs-ysb@cc.yahoo-inc.com> Subject: Re: Troubleshooting (KMM90547155V54693L0KM) To: "Vinay Chhabra" < > Date: Friday, July 11, 2008, 11:09 AM Hello Vinay Chhabra,
Thank you for writing to Yahoo! India Customer Care. With regards to your mail, we have forwarded this issue to the technical team and we will inform you once this issue is resolved. Thank you again for writing to Yahoo! India Customer Care.
Regards, Pruthvi Senior Customer Care Specialist Yahoo! Customer Care
Dear Sir, When can i expect the problem to be resolved. I reported the problem on 9th. Today is 12th. If there is problem in resolving then please reset the database. I think it will be much more faster. Regards, Vinay Chhabra
I am an established web developer and a project manager in one of the TOP e-commerce company. Just giving you these details so that you can ACCOUNT and RELY on my review.
I have signed up with Hostforweb.com on 26th April 2008 On weekends I work for my business (my own not the company's for which I work full time).
Uploaded the few websites that were lying there for quite some time. On 29 th April the websites went down, for which I opened a ticket with hostforweb.com support and got a reply from them saying that "there was some mis configuration in the nodes which is rectified."
Today all of the sudden they suspended the account and sent a message saying they got a message from "Bank of America" (because of phising activity)
One of my business staff phoned me to my work place and informed about this and for which I was like "WHaTTTT"
I am being in the online business since 1998 and never had a complaint from any of my previous hosting or present hosting providers other than this silly service.
After reaching home from office (which is an 1hr 15minutes ago), I opened a ticket in their support section and the ticket was forwarded to account & billing department by level2 support person.
Later I got a reply from their accounts & Billing department which had a reply saying ...
So far 1and1.com seems to be the worst I've ever dealt with. I think they should fire the call centers they're hiring and actually find people to represent their company who actually care about their customers. All the people they are currently using sound so ignorant that I feel like I'm speaking to a robot. Through your personal experience, who do you think is the worst?
Well friends I was just ruunning an blog facing 60% of downtime daily over months , but this was an small part of disaster waiting for me ahead as i tried to use some of the fake bandwidth they pretend to give , and i uploaded few files next day I find my sites suspended ,Reason being
"It is not allowed to host filesharing services on our servers. Reason beeing that such sites are often used to share copyrighted material."
Well thats what writen in there TOS itself.
Without file sharing how can one imagine to use 5000 GB/month + with the limit of 4lacks click also there. Servage is my worst Nightmare come true.
Why one should not host on Servage.net ?? 1. Fake stats they overcount the bandwidth and space.
2. 4 lacks hit limit after that your site gets suspended in real its only 4000 thanks to there fake stats once again.
3. Sql errors ,thats became part of daily life once you host on servage.
4.servage 404 not found page everywhere ,well they would not miss an single opertunity to advertize from your site , whenever they like they would put there own 404 not found page and wait for you to complain. This is the way this cheap hosting gorws.
We have serveral vps servers from dmehosting.com. I would say never choose dmehosting.com for your sites. A vps server is down for more than 14 hours and still down. They do not reply to my tickets. They do not inform about the issues.
I had have many issues with them like 1 - 2 hours downtime but that's not really matter.
Now the server is down for more than 14 hours and still not up. I have even asked them to transfer this vps server to another working node but they are not responding.
DON'T CHOOSE DME HOSTING .COM FOR VPS SERVERS........IF YOU NEED HIGH UPTIME AND SECURE DATA.
I signed up for hosting with IX Web Hosting in April of 2007. There have been two occasions that they provided the perfect example of Terrible Customer Service. So much so, my last pony ride with IX Web Hosting was my last. I decided to call it quits and move my account to Host Gator.
I keep my most important sites on a dedicated server at Servint.net. If you are interested in a dedicated server or VPS, I highly recommend Servint. You will not beat the level of service and professionalism this company offers. But that’s another post in itself.
The point is, I had some SEO tests I wanted to perform and I was looking for a hosting company that would allow me to host 10 different domains in the same account on different ip addresses. IX Web Hosting had the plan I was looking for. So in April of 2007, I signed up for a hosting account.
Overall, I was pretty satisfied with the server performance at IX Hosting. I experienced very little if any downtime from server issues. They don’t offer a standard cpanel interface like most web hosts. It appears to be a proprietary / in house control panel.
It was pretty straight forward and with a little time I was up to speed.
Then on June 5, 2008, I got the following email from a System Administrator at IX Web Hosting. --------------------------- Hello, My name is Anthony, and I am a system administrator at IXWebhosting. I’m here to ensure a reliable and fast hosting / e-mail environment. This is the reason why I ask you to get in touch with us.
We have received numerous complaints from third-parties about spam originating from your website. As you may know, spam is an on-going problem for all internet users, hence all companies have very strict rules against spam. I am here to ensure that neither you nor any other customer is facing any downsides which could be the result of these spam regulations.
We ask you to immediately cease and desist any such activities. If you are unaware of this activity, please contact me or any of my colleagues via this ticket, phone or live-chat so that we can find the reason for the spam activity together and fix the issue instead of the symptom. Viruses and things of that nature may be installed on your computer and will cause the spamming. We recommend that you run an anti-virus program. If you currently do not possess an anti-virus program, you may download a free version. Please just follow the link below to find Google’s best links for free anti-virus software:
In order to ensure your hosting and mail environment is working flawlessly, we ask you to get in touch with us within the next 72 hours. I highly appreciate your time. Best Regards, Anthony Washington System Administrator IXWebhosting -----------------------------------
They identified the domain as bestadtracking.com. This is a domain I own but have never promoted. Not only had I not sent spam through IX Web Hosting, I averaged less than 200 sent email a month on all the domains on my account. So on June 6, 2008 I responded to IX Web Hosting with the following two messages. ----------------------------------- Hi Anthony, I can assure you I am not sending spam from this domain or any others. I’m a little surprised that this domain is in question? I set it up over a year ago and haven’t ever promoted it. I don’t send any type of email over this domain. I have no reason to. It gets no traffic or inquiries.
Are you sure there isn’t some type of mistake? Otherwise, there are a couple of php style contact forms on that site. Could a hacker use that sort of thing to send spam? How can we track this down? Thanks, Brent Crouch 615-389-XXXX ----------------------------------- Here is the second email I sent on the same day. ----------------------------------- Hi Anthony,
I am using AVG on my computer and the scan completed finding no viruses. Besides that, I am using Outlook to manage the mail on several of my domains. I don’t even have a send account setup for bestadtracking.com on my computer. As I stated in the previous reply, I have no reason to since this domain is not promoted. Can you give me the IP address of where the spam originates? I’d like to compare that to my IP address here at home and office. Thanks, Brent Crouch -----------------------------------
I had no information to track the issue any further. The lack of response from IX Web Hosting left me to believe the issue had been resolved or there had been a mistake. Then 4 days later on June 10, 2008 I got this message. ----------------------------------- Brent We tried to reach you today in order to resolve this issue, but unfortunately it has been well over 72 hours since this ticket was placed. We must sadly suspend your services, please do not hesitate to call us at 1-800-385-0450 any time, day or night. Best Regards Ian ----------------------------------- Amazing! They give me no information to solve this problem. On top of that, they don’t respond to my ticket in 4 days and because I didn’t answer the phone when they called they suspended not only the domain in question but every domain listed in my account.
I called in and spoke to a tech support guy who allowed me to remove the domain in question and in return, he restored my other domains. He also left a message to have the tech support manager call me the following day.
The manager I spoke to apologized for the way the ticket was handled and the lack of information that was given. He said he would follow up with the employees that were responsible for the ticket and make sure it never happened again. He was helpful in looking at the server logs and determining how someone had loaded a spam bot onto my site.
Apology accepted. Stuff happens. I considered it water under the bridge and not a big deal. Not so much…..
After my first run in with IX Web Hosting, I wrote the whole incident off as a fluke. The manager I spoke to seemed very sincere and assured me that wasn’t proper protocol and wouldn’t happen again. I was trucking right along until I got this email from them on October 26, 2008. ----------------------------------- Dear Brent Crouch, We have received notification of phishing material in your account. Phishing files are usually placed through some type of exploit of out dated code, weak file and folder permissions. Packaged shopping carts and photo galleries are usual sources as hackers find exploits and developers fix them almost daily, so unless you constantly update the software or completely secure it things like this can happen.
You must agree to remove this content and update any software that has resulted in security holes. To protect your account from further action you must agree to our request for compliance. Please respond to this message stating your intent to do so. You may either log into your control panel with us, and access this ticket via the 24/7 help desk, or provide this ticket number to our Live Chat or phone representatives. Failure to respond to this message within 72 hours will result in the suspension of the affected domain with us until such a time as this matter is resolved. Michael ----------------------------------- The email gave me no indication of which domain had been hacked. When I wrote to live help and gave them the ticket number, I spent 10 minutes waiting only to be told they didn’t know which of my domains had been effected. They recommended I reply to the online support ticket.
Here is the email I sent them in response on October 27, 2008. ----------------------------------- I replied to live help and they could not find any information. So far you haven’t told me which domain is a problem. Please give me the info I need to correct this problem and I’ll take care of it. Brent Crouch 615-389-XXXX ----------------------------------- Eight hours later, I was able to find the problem by viewing all the files on my domains and looking for the files that had been recently changed. It turned out my brentcrouch.com domain had been hacked and setup with all sorts of eBay and bank phising pages. The site operates on a Wordpress platform which is widely used and is a big target for hackers. [url] I wrote back to IX Web Hosting for a second time on October 27, 2008. ----------------------------------- I found the problem on my brentcrouch.com domain. I updated the wordpress software to the latest and cleaned up the problem. The only exception is the brentcrouch.com/forum directory. I am unable to delete this directory as the hacker has removed my access. Please delete the directory. Thanks, Brent Crouch ----------------------------------- The following day, here is the email I got back from IX Web Hosting. ----------------------------------- Brent: Thank you for your attention to this matter. Per your request we have removed: /brentcrouch.com/forum - deleted We will be closing this ticket at this time. If you have any questions please feel free to contact us. We will be happy to assist.
Please note that this is the second time this problem occurred. Unfortunately, I have to bring to your attention that as per our terms of service a third instance will result in immediate account termination without notice. No backups will be provided. If you have any questions about how to avoid this from happening again our support team will be glad to advise.
Respectfully Frankie Support Tech Representative ----------------------------------- When I seen that response, I was pissed! I run my own server at Servint.net. I’ve hosting accounts at several other hosting companies. I’ve never had a site hacked except from IX Web Hosting.
In 4 months, I’ve had two sites hacked. In both instances, IX Hosting was zero help in locating the source of the problem. In the first incident, they didn’t even reply to my ticket for 4 days. In the latest incident, they couldn’t even tell me what domain was hacked.
Then they send me an email telling me if it happens again not only will they suspend my account, they’ll deny me access to my files! Huh?
That’s not a risk I’m willing to take. With the high costs of obtaining customer’s in this business, I’m a little surprised they don’t do a better job of trying to retain them. In my opinion, this policy is unacceptable and makes IX Web Hosting one of the worst hosts I’ve ever dealt with.
I just signed up for a hosting account with Host Gator and have already moved all my domains over. So far, so good. What’s your experience with IX Web Hosting?
I paid for 6 months because it was a very good deal. During that time, it was down more than 10 times for extended periods... I was on the scratchy server, which sucked.
I never used it for any of my important sites, but still.
So, it was set to renew on December 16th. I didn't want to continue the service, because, uh, it sucked. I sent in a ticket asking to cancel, but that I didn't want my service shut off until the my pre paid time was up. They told me to use the cancellation form.
I did this, and I got an email asking why I was quitting. I said my site was down all the time, they couldn't really argue with that.
Fast forward to the next day, and there we have it. The sites are down. The account is deleted. What a bunch of sleazeballs... I specifically said not to close my account.
I can't in good conscience recommend Cirtex. Steer clear.
i decided to move back into sites after a half a year gap and thought rather than shelling out on the full price of a dedicated server id give a vps a go. Now i understand the risks of shared usage but this takes the monkeys!
Here is an email ive sent to them which will detail my issues
I have been asked to use this email to express my issues because your normal support staff are unable to deal with this request.
I began hosting with you with you about 5 days ago with the account below512MB RAM 100GB Disk Space 100Mbit Burstable Unmetered. 30 IP Address (max allowed. Not assigned at setup) IRC Allowed In the days ive hosted with you not only has there been the issue of not recieving what i actually paid for but there have been actual issues with the underlaying service.
Firstly you never sent me the account password meaning i had to send a support message through this email just to get access to my account. Secondly you installed a faulty copy of WHM cpanel meaning that on account creation there wasnt actually a folder for the site files to sit in. Ive had to send 3 support issues in regards to Cpanel licence issues.
Now the problem i am having is with the Quota's. On the issue of RAM i was told im sharing with 4 people on my node sharing a total of just under 1GB of ram these are the results of a *top* command in shell Mem: 966368k total, 903952k used
Currently on my account is a completly blank installation of whm with absoloutly nothing on it or setup. based on that its presumed my ram quota is 50mb! - One of your assistants told me that ram is delagated as needed on each server but aswell as being plain insufficient to carry out what you claim to be giving me as a customer. Not to forget there is no mention whatsoever of ram being *bursted* between users on the account sign up page. For you to now say its bursted is infact a breach of the trade descriptions act.
Another issue is the bandwidth now here i take a quote from your site
Q: What kind of transfer speeds and how much data transfer can I expect on the 100Mbit shared bandwidth plan ?
A: You can expect 15-30Mbit/s transfer speeds and 5TB-9TB monthly data transfer.
The average download speed when i manually installed cpanel yesterday was 11kb/s - It doesnt take a genius at all to realise that 11kb/s is clearly a speed you could expect from a 1m/bit connection not a 100m/bit connection. I understand it is shared but the claim above is not what im recieving.
Most replys that i have had from your staff end in - If the recources you recieve at the moment arnt sufficient then get a dedicated server. But the recources i am told i should have are far more sufficient than i need. You just dont provide them, if this is the best vps package then what could i expect on the lowest. What you are actually telling me was if you want to run 1, 1 paged website then the vps is not sufficient for your uses!
All i ask is that either i am given my full quota with an acceptable connection speed as promised or a full refund.
This message is send in confidence of Nick carswell, the views expressed in this communication may not be those of Nick carswell, if you recieve this copy in error please notify me immediatly and delete any copies you may have.
I will post any replies that they send me in relation to this issue, but i appear to not be the first person who has found issues with their service and delivery of service
If I want to write the infinite problems with the worst hosting service I ever seen (MyWebsHost) I could write 1000 page, this is a brief description about their service: Note: I have a reseller account ($740/year)
1- First downtime (7 hours), no one replied to my emails, and after they fix the problem they apologized and they promised that this will not happen again.
2- Second downtime (+10 hours) no one replied to my emails, and after they fix the problem they apologized and they promised that this will not happen again.
3- 4 times server slow performance, they fixed the problem, no one replied to my emails, and after they fix the problem they apologized and they promised that this will not happen again.
4- They transfer my account with all websites to another server without notifying me, and another 10 hours downtime.
5- My customers loosed their databases and no backup found!
6- The latest downtime is still until the moment of writing this post, THREE DAYS until now, after 20 email they replied and they told me that it is a Hardware failure, I requested to refund the remaining amount after deducting the used period and the refused.
I don't know what to do with them, I also can't access the contents of my customer's websites, is there any way to find a solution and to force them to refund my money?
I was impressed by their prices and server specs so i decided to buy one monthly. At 49.99 what could go wrong. Set-up within 2 days was stated. To this day i have not had it set up. 30 days later... They haven't set it up. Instead of refunding me like i asked.
First let me say I cringe whenever the thought of changing dedicated providers enters my mind. Sorting through the resellers and all of the broken promises is a tedious process and I like many others have been screwed over too frequently.
I came across HiVelocity yesterday and their offer for a quad core, 8gb 500 drive for $199. Sounded great, plus they offer free KVM over IP which was a bonus.
Yesterday about 4:45pm eastern I went on live chat with sales at HiVelocity and spoke with Kevin B. I asked if he could get this server online quickly and he said all servers are built after 5pm for the day and are usually online that night. We went over the details of my order and I quickly sent a paypal payment. I was undecided on Windows 2003 or 2008 but I went with 2003. At about 8pm Kevin leaves me a voice mail on my cell and tells me they ran out of Heat Sinks and that the server would be delayed until Wednesday. "Ran out of heat sinks" sounded a little odd like I was being BS'ed but I figured it was fine because I did want 2008 installed on it and decided the $50/month extra was worth it. I went back to on to Live Chat about 10pm and Kevin said he would have a day tech get to the server for me in the morning (Wednesday) and I also upgraded the O/S to Server 2008 DataCenter and increased the bandwidth to 100Mbps. I sent over ANOTHER paypal payment to upgrade. Grand total $248 + $55 (for 2008 upgrade and dedicated kvm). $303 later and...
This morning (Wednesday) I make contact again and Kevin says he has a day tech working on it. 3pm rolls around, contact again and he says its built and ready. HiVelocity provides a link to a supposedly "live" server build page that shows you the status of the build. Status never said built but I took his word for it and waited for the welcome email so I could finally get my sites online and meet my deadline.
Well 9:30pm rolls around and NO SERVER YET!
I go to live chat again and talk to Andrew. He says sorry for the delay, you can check your status at the status page. I lost it at that point and pretty much told him I lost 31 hours so far "waiting" for a server to be built when I could have gone with another company and had the thing online at least within 14-18 hours and spent the remainder with configuring and migrating data. Told him 10:30pm the server better be ready or I'm canceling and disputing the charge with Paypal.
It is now 11:17 and I've been writing this whole time. I kept checking my email and even gave andrew my cell phone number to give to anyone there who cared and wanted to keep me as a customer. Still no email, no server, out $303, lost over 33 hours as of right now and its looking like the hosting hunt will begin again *^*(o.o)*^*
So anyway I wanted to share this horror story. This is why I HATE shopping for a dedicated server.
I read a lot of mixed reviews for HiVelocity and I really don't want to give them more bad press but the way I've been promised everything and NOTHING was done justifies me posting this for everyone to read.
If you're looking for a dedicated server, I would advise to pass this MAJOR HASSLE of a company. "Impressive Support" my @!#.
AND YES, everyone I spoke with BEFORE THE PURCHASE was well aware that I needed this pronto and I was assured it would get done! Now they are silent and ignoring me.
And if the guy that mods for HiVelocity on these boards reads this, the damage has been done. Instead of handling AFTER CARE for people on the boards, how difficult is it to communicate. I don't care if it wasn't going to get done at least I would have known and gotten another box somewhere else and used this as a backup. Making sure your account managers don't talk #$@#%$ and not deliver should be of more concern.
Please don't even consider Dh2. The price seems good doesn't it? If holding data, and domain names hostage is what you want to pay $90. a year for then by all means go for it. They take money, and suspend any access to your servers. They reply with form letters, that in no way address billing errors, or trouble you may be having. I am now locked out of my servers, almmost a dozen e mails later, nothing! All my data GONE! NONE of there contact info is real. All fake numbers, and no current addresses. If you have the same experiences with Dh2.net. File a complaint with the BBB. Challenge any credit card activity, and please post your experiences here. I would like to put together a class action suit against this scummy company. They are good at one thing, and that's theft. Theft of data, theft of domain names, etc. etc. Taking your credit card payment and ending all communications. Let everyone know DH2.NET IS A SCAM!
On Feb 21 I ordered a dedicated server with geekrack.com So when i got my server, i had asked them to have it portioned a specific way, but it was not set up like that So, when i asked them to have it reportioned and reimaged to the way I asked to have it set up, they tried to charge me $30.00. I told them that it was a unfair charge, so they did the good thing and dropped the charge for it. I submited that ticket on Feb 24, and the owner told me that this will be taken care of by the next morning. So, i gave it 24 hours, more time than they said, and it still was not done. I called them and they assured me that they were working on this issue. I gave it another 48 Hours, and still nothing was done. I found out that they were a reseller through burst.net, so i called burst.net to see if they had a ticket for this to be done, and the support tech I talked to told me that a ticket had not even been submitted! So when i spoke with the owner of geekrack.net, she got all grumpy with me and said she was going to yell at burst.net because they were not supposed to release any information. I told her that i would want my money back because their service says that it comes with 24/7 support. Now i was not even getting support, unless you call support saying, "ok we will do this" and not doing nothing. The owner is still refusing to give me a refund, so I have filed a chargeback with paypal, as much as I hate to do that, i beleive it is the only way i will get my money back. So in closing, DO NOT BUY FROM GEEKRACK.NET UNLESS YOU WANT TO GET SCREWED!
One of my domain names will expire in a day and a half. I've already paid to OnSmart for the domain renewal about a month ago, however they still haven't renewed it. Their ticket support system hasn't been working for the past couple of days (when I go to the support system it says "ERROR: Invalid License Key (Time Period Expired)"), I also can not access my Account Billing Manager (same problem, the message I get is "ERROR: Invalid License Key (Time Period Expired)"). Their live chat support also isn't working any more, instead, you can only send them an email, which I have done 4 times and received no reply.
They already had this "Invalid license key" problem about a month ago, it lasted for about 7-10 days, and then was resolved.
So, I have no way of contacting them at the momen and my domain will expire in a day and a half.
I have contacted the domain registrar whose reseller OnSmart is - that's Enom, in hope they will be able to help me renew my domain. I talked to some guy over the phone, and he said he will forward my issue to the customer support people who deal with this type of issues (resellers that can not be contacted or are out of business). Hopefully they can help me, but if not, I have 2 questions:
1) Since I can not get in touch with Onsmart, and my domain name will expire in 2 days, is there any way for me to reserve it somehow, so that when it expires, I would get a notification and immeadiately register it again through someone else? And how do I in the process avoid having any downtime?
2) What is the procedure for switching to another web host? I have 2 web sites I would like to move away from OnSmart. How do I do it so that I diminish/avoid any web site downtime?
At first the speed is okay and sometimes need reboot.
Since last week my server down again and I submit ticket to request a reboot,no one responsed.Four days ago,final the support sent a mail to me which it said:
Please forward a reboot request with your CL number to reboots@wixed.co.uk
All right,I do that.Then I wait another two day.The server also down.I request again,this time they said:"We are waiting on the NOC."
So far the server down over seven days.
I can't image how many loss I have.I suggest the guys who want to rent their server have a careful consideration before pay it.
I have been with valuserver for a couple of years now
For the past 5 months i have had nothing but problems
I had no access to my server for 6 weeks despite me sending over 15 support tickets. Now it takes 2 weeks for them to answer tickets and when they do, they do not fix the problem or they delete the ticket completely.
So much for their loyalty to long time customers
I have waited 3 weeks for them to re install the operating system and now it has made it worse. my server keeps shutting down due to a fatal error
I have sent 4 support tickets the past 7 days and all of them have been ignored 2 weeks ago i was told by one of the employees Sven Weiss that i would get a credit of 1 month for loss of service, i am still waiting for this to happen and my server is due to be paid today
I expect my server to be shut down as i am not paying 80 euros until the credit is applied to my account, which i think is fair
I have even sent a copy of the convo regarding the credits to thier accounts and they still ignore it
If you are looking for a cheap server DO NOT go with this company as they do not care about customers and only want the money
I am appauled at the customer service from them as they have conned me out of my money
I will now be looking for another company as i have no way of getting my money back from them for the crap service i have had for the past 2 months
1. tech support is ill equipped 2. no one answers questions 3. they loose data in transfers 4. rude support persons 5. down time is extremely high 6. server goes down atleast once a day.
Please please dont go for apthost you will regret if you signup with apthost
I've had a lot of bad experiences with colocation and leasing, but none that are as bad as what I've experienced with Valueserver.de. I was going to colocate my servers at this location, but I'm glad this happened so I know that is a poor decision. I've had a server that's been down for almost 4 days now. It took them a day to even respond in an email about the server. They only respond about once a day to my emails, with something that's not helpful. It appears that a server I lease with them has a bad network card and is not allowing it to get online. They have not even looked at the server that I know of to confirm what I believe to be the problem and have not made any attempt to fix it. I can not reach them at all. They do not appear to have a valid phone number listed on their website and they do not respond to emails often. It baffles me how a business can be run so poorly. Before this ever happened I had multiple network problems with them where all of my servers would go down for an hour or so about once or twice a week. How can I run a business with a server that's been down 4 days? How does Valueserver.de expect to keep customers this way?
I usually don't post much, but I'm having the worst hosting experience of my life, and I wanted to let everyone know.
I ordered a VPS solution from Shinjiru.com about 2 weeks ago. I was looking for an offshore solution (I send double optin newsletters, but I get a spam complaint once a week. This was a problem for slhost, so I decided to go offshore).
From day 1, the server didn't work. I didn't put any data on it at all, 0 Megabytes. I also have no traffic going to the server. I thought this was a managed solution, but apparently it wasn't .
From day 1, I started getting errors sent to my email. This has now increased to hundreds of varied messages a day.
Tech support tells me that I need a more powerful solution (i.e. more expensive), that this server doesn't fit my needs. I'M NOT EVEN HOSTING ANYTHING ON IT YET! They keep telling me that I'm using to much RAM. BUT I'M NOT EVEN USING ANY RESOURCES ON THE SERVER!
I've contacted tech. support over 10 times, billing, and sales. No ones been of any help and I'm now going to have to dispute the charge with my CC company.
My projects are all delayed now as all. It's been a really big headache, and I advise others to stay away. If anyone needs proof, I can show the emails.
Like I said jaguarpc.com worst web hosting, I got an email yesterday, that my fully managed vps server "Dear C C, We are contacting you to inform you about a critical issue regarding the hosting of your VPS hosted on the server Andromeda.nocdirect.com. I'm sure you are aware of the recent hardware issue on the server which we believed to be resolved. Today the server went down and despite our efforts the data on the server is unrecoverable. Compounding the issue we were at the same time addressing an issue with our enterprise backup system which had stored corrupted backups for this very node leaving us empty handed. "
they lost all my website, I have an old backup, but it takes me days to restore, and they make me loose more than 5000 dollars. They gave me 2 monthes free.
I really wanna know if you've seen any other trace routes similar to this?
Wanna know the catch? Look what I put into CMD...
tracert core2.te5-2-bbnet2.wdc002.pnap.net
Code: Tracing route to core2.te5-2-bbnet2.wdc002.pnap.net.changeme.com [216.34.131.135] over a maximum of 30 hops:
2 <1 ms <1 ms <1 ms tr3.tpa-rt1.hivelocity.net [69.46.31.105] 3 3 ms <1 ms <1 ms xe-8-0-0.bar1.Tampa1.Level3.net [4.53.172.1] 4 18 ms 31 ms 18 ms ae-6-6.ebr2.Atlanta2.Level3.net [4.69.137.114] 5 22 ms 19 ms 19 ms ae-73-70.ebr3.Atlanta2.Level3.net [4.69.138.20] 6 37 ms 35 ms 35 ms ae-2.ebr1.Washington1.Level3.net [4.69.132.86] 7 41 ms 35 ms 35 ms ae-71-71.csw2.Washington1.Level3.net [4.69.134.134] 8 33 ms 34 ms 33 ms ae-2-79.edge2.Washington4.Level3.net [4.68.17.83] 9 33 ms 33 ms 33 ms savvis-level3-te.Washington1.Level3.net [4.68.110.102] 10 34 ms 34 ms 34 ms cr1-tengig0-7-2-0.washington.savvis.net [204.70.197.242] 11 85 ms 85 ms 85 ms cr2-pos0-0-0-0.sanfrancisco.savvis.net [204.70.192.90] 12 90 ms 90 ms 90 ms kar1-ge-1-0-0.SanFranciscosfo.savvis.net [206.24.211.22] 13 90 ms 91 ms 91 ms 204.70.200.142 14 86 ms 86 ms 86 ms cr1-gigabitethernet-0-7-1-0.SanFrancisco.savvis.net [206.24.211.9] 15 86 ms 86 ms 85 ms er1-7-0-0.SanJoseEquinix.savvis.net [204.70.200.197] 16 86 ms 86 ms 86 ms hr1-te-1-0-0.santaclarasc8.savvis.net [204.70.200.214] 17 86 ms 86 ms 86 ms hr1-te-2-0-1.santaclarasc9.savvis.net [204.70.200.18] 18 * 325 ms 322 ms csr11-ve242.santaclarasc8.savvis.net [66.35.194.98] 19 832 ms 86 ms 87 ms 216.34.131.135
Trace complete.
if you know any carrier that doesn't peer with Level3, Cogent, and Global Crossing...
11 days ago I signed up for a dedicated server with Hivelocity.
Hivelocity sent me an email requiring few more details in order to authorize my account to which I replied with all the details within few hours.
After that there was no communication for days. I couldn't get anybody on their online support; I've emailed sales, billing, support, even HivelocityGM asking them about the status of my request and had no responses. Not even one.
After few days I finally managed to contact somebody on their online support. They apologized, said that my server is being built and that it will be online in few hours.
After yet another day of no communication and no server details, I managed to contact another person on online support. This time he said that my authorization is not complete. Strange considering that one day before they were "building" my server.
I've decided to cancel my account and asked for the refund. Apparently nobody can't issue refunds except the GM, but I was assured that it would be handled on Mon morning. No surprises there, but nobody contacted me on Mon morning. I had to contact support again. I finally exchanged few emails with the GM and he apologized for the mix up and promised to handle my refund "right away".
That was on 27th Apr. Since then I haven't received any other communication and no refund. I've raised the dispute with PayPal.
I've been web designing for quite awhile now and been through a variety of webhosts, but never, ever, have I seen such a lack of caring or complete ineptitude that EasyCGI showed.
I was with them for quiet a few months, preparing the launch of my website. Mid October, I noticed how slow the website was... but since EasyCGI was announcing a server change, I stayed by them and hoped for the best. I launched my website November 1st.
Basically, since it's launch.. every few days, my website would go down.. I'd file a support ticket and magically it'd be fixed. This went on for the first few tries, until I figured out that the culprit was the MySQL database behind my website (using Joomla).
What was happening was every few days my database was getting overwritten with someone else's data... and in turn, I could go and browse their entire database (yes with credit card tables, usernames, ability to change passwords, the whole nine). I pointed this out to EasyCGI, where they admitted this was what was going on... and did not seem to care too much that someone else's database was compromised.
This overwriting of my database went on so long... that even my backups (backed up 3 days) were backed up with the wrong database... leaving any regular backups I downloaded from them, useless. Finally, my only hope? That they could retrieve a decent back up, an older backup, from the older server before they began to overwrite mine.
Their answer... they'd closed that server down and it was not possible. They lost my entire website database, the core of the website.. meaning I had no functioning website, at all, on their server.
Their responses seem as though I'm not the only one, nor do they care that I'm the only one as well.
Posting this (along with attachments as proof below) so people can avoid them.
I have been in internet business since 1996 and I never have such a bad hosting provider as BurstNet, I am really amazed of the quality of the technical support. Since friday 19:00 till today I have no web services because an error causing high CPU load averages of almost 270%.
The restarted my server twice that day (see it on my logs), I really dont know why, and they dont want to tell me, and since then the server has this problems.
Looking to my logs I found errors provoking high I/O waits, I explain all this and send this and other logs:
----- Nov 8 09:53:16 ***** kernel: [47129.296313] sd 2:0:0:0: SCSI error: return code = 0x08000002 Nov 8 09:53:40 ***** smartd[6316]: Device: /dev/sda, 1 Currently unreadable (pending) sectors Nov 8 10:03:54 ***** kernel: [47129.296316] sda: Current [descriptor]: sense key: Medium Error Nov 8 10:07:27 ***** kernel: [47129.296319] Additional sense: Unrecovered read error - auto reallocate failed Nov 8 10:11:47 ***** kernel: [47129.296326] Descriptor sense data with sense descriptors (in hex): Nov 8 10:15:22 ***** kernel: [47129.296329] 72 03 11 04 00 00 00 0c 00 0a 80 00 00 00 00 00 Nov 8 10:18:09 ***** kernel: [47129.296340] 00 33 1a b2 Nov 8 10:18:21 ***** kernel: [47129.296345] end_request: I/O error, dev sda, sector 3349170 Nov 8 10:18:21 ***** kernel: [47129.296373] ata3: EH complete ---- Right now the load averages are 0 because I stopped Mysql that seems that is causing the high cpu load (because of the hard drive error). After 14 hours waiting for the URGENT TICKET they say: ----------- Brian S.11-09-2008 - 12:04AM I am seeing no unusual load on your server at this time: --------------------------------- login as: root root@66.197.157.149's password: Last login: Sat Nov 8 13:00:44 2008 from 189.143.246.156 [root@**** ~]# uptime 22:54:03 up 1 day, 2:34, 2 users, load average: 0.00, 0.00, 0.00 [root@**** ~]# --------------------------------- Again, I explain it again, now I receive this answer: ---------- Kevin B.11-09-2008 - 11:28AM Hello, This server seems fine. [root@***** ~]# w 10:18:50 up 1 day, 13:59, 2 users, load average: 0.07, 0.02, 0.00 ------------ Why If I explain there is an error, with log files proving it, they don't read my messages! the simply don't read the messages or what is going on? I really don't get,
I explain the problem! Maybe the only way they can put attention is driving the server again to that high load averages right?
I moved to pc-core a few days ago its around 15 days. I was aware that they reply to emergency tickets in around 1 to 4 hours even server is down or anything worst. But I thought that I only need them for reboots as PSM is managing my server. PSM told me that they can directly reboot burst server so my this fear was too out.
Yesterday on 14th Nov at 8 PM IST I found that my server got down. I pinged the server and it looks like that there is network issue rather then dedicated problem. PSM made a reboot request but server was not back online.
Now at this situation pc-core was the only help. I made a support ticket that my server is down. After 2 hours of no response to this critical ticket I bumped the ticket for self satisfaction that atlest I am doing something. Anyways after another 1 hour I updated the ticket asking them that it looks like a network problem. I got a response from pc-core around about 3 and a half hour that my server will be rebooted in 15 to 20 min. No problem I thought they must have investigated what server needs. Well after another 1 hour my server was not back. I updated the ticket and beg for investigation as this was the longest downtime since I get into the business even in the worst situations. Now after a long pause I got a response that I had a DMCA complaint for a image and I did not respond to that and now first I need to pay $50 (Around 50% of server monthly cost) for plugging back the server. The first thing is that they never sent me that DMCA I respond to any DMCA within 2 hours with a record. Well this is another thing firstly I need to get my server back online. I asked them get anything from me but put my server back online right now. Now after another long pause I got a reply to pay a invoice for $50. I immediately paid that and updated support ticket. Now as always after a pause I got response that they are unable to see my payment I give them paid invoice receipt from client area and transaction id. I got another response that they don’t want client side confirmation I need to forward them Paypal receipt. I did that and wasted another 1 hour in making them prove that I have paid that invoice.
It was 3:15 AM in India and I thought things will be okey in few moments now as I have done whatever they are asking. Now at 7 AM I found that no response to my ticket that’s 11 hours downtime now. Now at 9:30 AM I found that their support system got down and bouncing back the mails and giving error “License Error: Key file has expired ”.
Since then I made several tries to contact them, used live chat, direct mails but all are bouncing. I made a post to their forums and waited 4 hours no response.
Finally after 17 hours I have no choice to sit back and cry for choosing pc-core.net for my dedicated need.
Few points in brief:
1)DMCA was not forwarded to me.
2)Instead of nulling the IP they unplug entire server. Unplugging is the option when server is spamming not for DMCA.
3)I was forced to pay $50 before my server should be online. They should inform me that I need to pay this amount and put my server back and later add this invoice to my client area.
4)They reply to critical support requests in 4 hours or more sometimes. How can someone wait for a reboot for 4 hours ?
5)They don’t care if client’s server is down for 1 hour or 24 hours.
For saving $30 I paid $50 for no fault of me and downtime that is killing me and didn't let me sleep. I confess my decision was wrong in choosing pc-core.net for saving and surviving in this economy meltdown . I suggest you to think before going for pc-core.net.
