I paid for 6 months because it was a very good deal. During that time, it was down more than 10 times for extended periods... I was on the scratchy server, which sucked.
I never used it for any of my important sites, but still.
So, it was set to renew on December 16th. I didn't want to continue the service, because, uh, it sucked. I sent in a ticket asking to cancel, but that I didn't want my service shut off until the my pre paid time was up. They told me to use the cancellation form.
I did this, and I got an email asking why I was quitting. I said my site was down all the time, they couldn't really argue with that.
Fast forward to the next day, and there we have it. The sites are down. The account is deleted. What a bunch of sleazeballs... I specifically said not to close my account.
I can't in good conscience recommend Cirtex. Steer clear.
I've had Cirtex hosting for about six months now, I setup a simple Wordpress blog and the site was fine, other than being a bit slow to load on occasion.
About three days ago I tried to add an addon domain. I went through the usual process, and when I clicked submit I got an error telling me I could add 0 of 0 addon domains. The package I am on offered unlimited addon domains, but on the cpanel home page it said I had 0/0 available.
I opened a support ticket and told them it looked like my account wasn't configured to allow addon domains. Twelve hours later I got a response telling me how to setup the Nameservers for the domain.
I explained the nameservers are setup properly, the problem is my hosting account is not configured to allow me to add addon domains. Seven hours later I got a reply telling exactly what an addon domain was and how they work. Great, except that had nothing whatsoever to do with my problem.
I replied back again, this time with screenshots showing that my account was not configured correctly. The next day I get another response saying they had configured addon domains, it should work now.
I checked, and sure enough addon domains were now enabled, I added the domain and went to install Wordpress with Fantastico, and discovered that there was no longer Fantastico support on my account.
I reply back yet again, and tell them the addon domains work but now Fantastico is gone. Eleven hours later I get a response that Fantastico is once again enabled on my account. I logged in and clicked on Fantastico, and tried to install Wordpress again.
Now I get an error that that application is not available, please contact support. I tried pretty much all the applications in Fantastico and none of them are available.
This question brought me to this forum in fact. I would like to know about the provider called cirtexhosting(.com). Their plans seem to be quite reasonable and they suit the existing needs very well, so I would like you to tell me if the company itself is worthy of dealing with.
I signed up three weeks ago. In that time I've had constant SQL server issues, very slow load times, four complete outages and the server was hacked at least once.
Reponse from tech support is slow as well and not very informative. From what I read of other clients there they have similar issues but apparently the server I had been put on was the worst. At this writing the server is down yet again.
I packed my bags and moved hosts and I am now demanding a refund. Avoid this company at all costs.
Can you please offer your ideas which type of plan is to be better chosen for a video sharing site www.cirtexhosting.com/shared.shtml or www.hostv.com/virtual.shtml, they both offer this feature, so what would be a better solution if I'm still quite unsure about the number of the visitors to the site?
1)I bought a vps from them, got it promptly, except it was set to the wrong port.
2)I requested it reinstalled without there 'extras' so my network admin could do it himself. They do not offer a reboot in there power panel.
3)They reinstalled it, but changed my root password, also it is still set to the wrong port.
4)I then spoke to there live support, they started talking then disappeared for about 10 minutes to chat on the phone without even telling me, leaving a paying customer sitting there thinking 'what the hell'.
5)I requested the VPS be set to my original password by email, and they haven't I just wanted a clean VPS to do my have my own install done on... how was that so much to ask of them?
I have now sent in another password request, but my advice to you all, steer the hell away!
I too had a very bad experience with this hosting too!
The host is not stable at all! I scheduled an hourly cron job there and it executed a couple of times and then totally stopped! I set up the cron job to make my life easier, not to give me more burden.
Around a year ago I hosted my forum with Cirtex hosting. I had a virtual dedicated server plan for around 4 months (at about $40 per month) and I was not impressed at all to say the least. For the first month or so it was fine and the server could cope with the large amount of CPU and RAM power required to run the forum...
However around 2 months after initially transferring the forum over the the VDS I noticed that the people on my forum were complaining of the forum being offline for hours and hours during the day. I thought that it might have been a one-off, or that there might just be some problems at Cirtex...So I waited for it to cool off. But after around 1 week there were still complaints from everyone and I came home from school quite often to an offline forum.
I told my dad about this (who manages a whole heap of dedicated servers at his work) and he started to investigate. After around 2 weeks of back and forward emailing with the Cirtex employees (who were total retards who couldn't speak English, nor understand what the hell a server was) we finally figured out that the VDS managing system was automatically shutting down my forum because it was using too much RAM and/or CPU. It's very weird, because they advertised their VDS server as having "1gb of swap memory and 256mb of dedicated", but apparently a lot of the dedicated RAM was used to run CPanel and the swap memory was totally unreliable and caused my server to ****ing crash when it swapped out.
I never once, throughout the 2 months that this **** went on, received any sort of warning or notification that my forum was using too many resources. All they did was shut me down automatically and cost me time, money and visitors....And I paid $40 per month for the experience.
I now receive extremely high quality hosting for free from my dads company, because they had a free server available. It has never been offline once in almost 1 year and is really fast and reliable.
I will never host with Cirtex again as long as I live, and I'm sooo happy that I'm no longer with them
To preface, I used to own a web hosting company but sold my customers after I came to college. I started hosting various websites with Cirtex Hosting and my experience has just been top notch so far.
With such incredibly low prices and after experiences with numerous hosts over the past 5 years, I didn't think that Cirtex would render the outstanding service that it has provided over the past year.
I have uptime monitored for my account and I'm amazed to see such a high uptime percentage ... much better than all the previous companies I have hosted with. I'm not hosting mission critical sites, but it's still wonderful to receive mission critical service for my small sites (at a cheap price to boot!).
Support is very competent and responsive. My support requests are usually answered within the day and issues are mitigated quickly. All in all, my experience with Cirtex has been top notch, and I would recommend them to anyone.
Hope someone might find this review helpful ... really do appreciate a good host when I come across one ... after being in the industry I know its hard to deliver a quality service, but Cirtex definitely delivers.
I'm trying to leave my old host, and consolidate all my websites into one host. I have about 5 websites, each running php/mysql with community features such as message boards and flash video.
In total on all the websites I have, i would say that the average is about 30 users online at the same during peak hours.
I need a host with the following at minimum:
# Web Server API - Apache # Supported Operating System - Linux # PHP Version - Minimum - 4.3.3 # MySQL Version - Minimum - 4.1 # GD complied with your PHP Build - Yes # SendMail - Yes # PHP safe mode - OFF # PHP memory_limit - 32M # Unlimited addon domains # FFmpeg # FFmpeg-PHP # Mplayer + Mencoder # flv2tool # Libogg + Libvorbis # LAME MP3 Encoder # PHP file_uploads - 1 # PHP post_max_size - 100M # PHP max_input_time - -1 # PHP upload_max_filesize - 100M
I plan to eventually move into a dedicated server, but can't afford the costs at the moment. However, I need a host where i don't have to worry about:
# my databases corrupting # slow connections # account suspensions for mundane things # downtime
I'm trying to leave my old host, and consolidate all my websites into one host. I have about 5 websites, each running php/mysql with community features such as message boards and flash video.
In total on all the websites I have, i would say that the average is about 30 users online at the same during peak hours.
I need a host with the following at minimum:
# Web Server API - Apache # Supported Operating System - Linux # PHP Version - Minimum - 4.3.3 # MySQL Version - Minimum - 4.1 # GD complied with your PHP Build - Yes # SendMail - Yes # PHP safe mode - OFF # PHP memory_limit - 32M # Unlimited addon domains # FFmpeg # FFmpeg-PHP # Mplayer + Mencoder # flv2tool # Libogg + Libvorbis # LAME MP3 Encoder # PHP file_uploads - 1 # PHP post_max_size - 100M # PHP max_input_time - -1 # PHP upload_max_filesize - 100M
I plan to eventually move into a dedicated server, but can't afford the costs at the moment. However, I need a host where i don't have to worry about:
# my databases corrupting # slow connections # account suspensions for mundane things # downtime
so ive had powervps and they i thought they were good well i just got cirtex for my moms small business and we had some issues. the guys at cirtex were very helpful and fixed my mail issues and even offered to give me a free dedicated IP.
Do they do a good job of supporting OSCommerce? I want to customize stuff using OSCommerce for my site. Let me know from those who have used OSCommerce with Cirtex hosting.
I have read a few of the threads here bashing 1&1, and have just had my own problems with them culminating to today. If you are thinking of purchasing from 1&1 don't do it!
In the fall of 2007, a friend and I where going to start a small local website. We found 1&1 which offered cheap hosting with all of the server specs that we needed. I purchased 6 months of hosting from them using my CC. Unfortunately our website did not last any longer than a few months, and by the time those 6 months where up I no longer needed the hosting. Thinking that the host would simply expire (unless I authorized another payment) I just let it go, only to see a charge for another $29.95 on my bank statement.
I called them, and was sent to cancel.1and1.com (a URL that is suspiciously absent from their website) and followed the instructions to cancel the account. I requested that the site be canceled at the next billing date (figured I could use it as a development server or something since I had already paid for it).
In January of 2008 (1/22/2008 to be exact) I received yet another charge from them! I called again explaining my situation, and said I had tried to use the online cancellation form but apparently the account was not canceled. The customer support representative requested information from me, and verified that he had personally canceled the account and that I would be receiving a full refund. I was satisfied (at the time) and rather naively forgot about the whole ordeal.
Today (July 22, 2008) I received ANOTHER charge for another 6 months of hosting. Keep in mind I haven't used this account since January . . . I requested a refund for January - July (as I didn't want, nor did I use this account). I was told my name wasn't on file and therefore I couldn't cancel it. Despite the fact that I was told the account was canceled twice, and I had the credit card information, billing address, and security questions (among other things) to prove I was the owner of the account.
One representative in particular even yelled at me, and basically told me I was incompetent. So I asked to speak to her supervisor. Her supervisor wasn't any more helpful and he told me: "I will not be canceling your account and I will not be giving you a refund. I'm not continuing this conversation" and hung up on me.
I have filed a credit dispute with my bank, and had to change my credit card number to prevent them from charging me again. I also filed a complaint with the BBB (not surprisingly they have an 'unsatisfactory' rating there), The Federal Trades Commission, and sent a letter to the Attorney General.
Now i'm waiting for my collections letter . . . as so many of you have received before. Absolutely ridiculous and unacceptable. No other hosting company has ever come close to being this much of a hassle!
I have submitted my story to Digg if anyone is interested: digg.com/tech_news/1_1_Internet_Inc_Something_must_be_done
i decided to move back into sites after a half a year gap and thought rather than shelling out on the full price of a dedicated server id give a vps a go. Now i understand the risks of shared usage but this takes the monkeys!
Here is an email ive sent to them which will detail my issues
I have been asked to use this email to express my issues because your normal support staff are unable to deal with this request.
I began hosting with you with you about 5 days ago with the account below512MB RAM 100GB Disk Space 100Mbit Burstable Unmetered. 30 IP Address (max allowed. Not assigned at setup) IRC Allowed In the days ive hosted with you not only has there been the issue of not recieving what i actually paid for but there have been actual issues with the underlaying service.
Firstly you never sent me the account password meaning i had to send a support message through this email just to get access to my account. Secondly you installed a faulty copy of WHM cpanel meaning that on account creation there wasnt actually a folder for the site files to sit in. Ive had to send 3 support issues in regards to Cpanel licence issues.
Now the problem i am having is with the Quota's. On the issue of RAM i was told im sharing with 4 people on my node sharing a total of just under 1GB of ram these are the results of a *top* command in shell Mem: 966368k total, 903952k used
Currently on my account is a completly blank installation of whm with absoloutly nothing on it or setup. based on that its presumed my ram quota is 50mb! - One of your assistants told me that ram is delagated as needed on each server but aswell as being plain insufficient to carry out what you claim to be giving me as a customer. Not to forget there is no mention whatsoever of ram being *bursted* between users on the account sign up page. For you to now say its bursted is infact a breach of the trade descriptions act.
Another issue is the bandwidth now here i take a quote from your site
Q: What kind of transfer speeds and how much data transfer can I expect on the 100Mbit shared bandwidth plan ?
A: You can expect 15-30Mbit/s transfer speeds and 5TB-9TB monthly data transfer.
The average download speed when i manually installed cpanel yesterday was 11kb/s - It doesnt take a genius at all to realise that 11kb/s is clearly a speed you could expect from a 1m/bit connection not a 100m/bit connection. I understand it is shared but the claim above is not what im recieving.
Most replys that i have had from your staff end in - If the recources you recieve at the moment arnt sufficient then get a dedicated server. But the recources i am told i should have are far more sufficient than i need. You just dont provide them, if this is the best vps package then what could i expect on the lowest. What you are actually telling me was if you want to run 1, 1 paged website then the vps is not sufficient for your uses!
All i ask is that either i am given my full quota with an acceptable connection speed as promised or a full refund.
This message is send in confidence of Nick carswell, the views expressed in this communication may not be those of Nick carswell, if you recieve this copy in error please notify me immediatly and delete any copies you may have.
I will post any replies that they send me in relation to this issue, but i appear to not be the first person who has found issues with their service and delivery of service
I sign up iPower Hosting package since 5th march 2009, and trying to migrate my database from my current cpanel over their control panel but thing does not works, and I have submit the ticket over there. but the respond from them very slow, and each reply does not help much.
the question has asking repeat again and again, the information I provide also again and again. see how their respond time for my ticket ...
If I want to write the infinite problems with the worst hosting service I ever seen (MyWebsHost) I could write 1000 page, this is a brief description about their service: Note: I have a reseller account ($740/year)
1- First downtime (7 hours), no one replied to my emails, and after they fix the problem they apologized and they promised that this will not happen again.
2- Second downtime (+10 hours) no one replied to my emails, and after they fix the problem they apologized and they promised that this will not happen again.
3- 4 times server slow performance, they fixed the problem, no one replied to my emails, and after they fix the problem they apologized and they promised that this will not happen again.
4- They transfer my account with all websites to another server without notifying me, and another 10 hours downtime.
5- My customers loosed their databases and no backup found!
6- The latest downtime is still until the moment of writing this post, THREE DAYS until now, after 20 email they replied and they told me that it is a Hardware failure, I requested to refund the remaining amount after deducting the used period and the refused.
I don't know what to do with them, I also can't access the contents of my customer's websites, is there any way to find a solution and to force them to refund my money?
I was impressed by their prices and server specs so i decided to buy one monthly. At 49.99 what could go wrong. Set-up within 2 days was stated. To this day i have not had it set up. 30 days later... They haven't set it up. Instead of refunding me like i asked.
First let me say I cringe whenever the thought of changing dedicated providers enters my mind. Sorting through the resellers and all of the broken promises is a tedious process and I like many others have been screwed over too frequently.
I came across HiVelocity yesterday and their offer for a quad core, 8gb 500 drive for $199. Sounded great, plus they offer free KVM over IP which was a bonus.
Yesterday about 4:45pm eastern I went on live chat with sales at HiVelocity and spoke with Kevin B. I asked if he could get this server online quickly and he said all servers are built after 5pm for the day and are usually online that night. We went over the details of my order and I quickly sent a paypal payment. I was undecided on Windows 2003 or 2008 but I went with 2003. At about 8pm Kevin leaves me a voice mail on my cell and tells me they ran out of Heat Sinks and that the server would be delayed until Wednesday. "Ran out of heat sinks" sounded a little odd like I was being BS'ed but I figured it was fine because I did want 2008 installed on it and decided the $50/month extra was worth it. I went back to on to Live Chat about 10pm and Kevin said he would have a day tech get to the server for me in the morning (Wednesday) and I also upgraded the O/S to Server 2008 DataCenter and increased the bandwidth to 100Mbps. I sent over ANOTHER paypal payment to upgrade. Grand total $248 + $55 (for 2008 upgrade and dedicated kvm). $303 later and...
This morning (Wednesday) I make contact again and Kevin says he has a day tech working on it. 3pm rolls around, contact again and he says its built and ready. HiVelocity provides a link to a supposedly "live" server build page that shows you the status of the build. Status never said built but I took his word for it and waited for the welcome email so I could finally get my sites online and meet my deadline.
Well 9:30pm rolls around and NO SERVER YET!
I go to live chat again and talk to Andrew. He says sorry for the delay, you can check your status at the status page. I lost it at that point and pretty much told him I lost 31 hours so far "waiting" for a server to be built when I could have gone with another company and had the thing online at least within 14-18 hours and spent the remainder with configuring and migrating data. Told him 10:30pm the server better be ready or I'm canceling and disputing the charge with Paypal.
It is now 11:17 and I've been writing this whole time. I kept checking my email and even gave andrew my cell phone number to give to anyone there who cared and wanted to keep me as a customer. Still no email, no server, out $303, lost over 33 hours as of right now and its looking like the hosting hunt will begin again *^*(o.o)*^*
So anyway I wanted to share this horror story. This is why I HATE shopping for a dedicated server.
I read a lot of mixed reviews for HiVelocity and I really don't want to give them more bad press but the way I've been promised everything and NOTHING was done justifies me posting this for everyone to read.
If you're looking for a dedicated server, I would advise to pass this MAJOR HASSLE of a company. "Impressive Support" my @!#.
AND YES, everyone I spoke with BEFORE THE PURCHASE was well aware that I needed this pronto and I was assured it would get done! Now they are silent and ignoring me.
And if the guy that mods for HiVelocity on these boards reads this, the damage has been done. Instead of handling AFTER CARE for people on the boards, how difficult is it to communicate. I don't care if it wasn't going to get done at least I would have known and gotten another box somewhere else and used this as a backup. Making sure your account managers don't talk #$@#%$ and not deliver should be of more concern.
Please don't even consider Dh2. The price seems good doesn't it? If holding data, and domain names hostage is what you want to pay $90. a year for then by all means go for it. They take money, and suspend any access to your servers. They reply with form letters, that in no way address billing errors, or trouble you may be having. I am now locked out of my servers, almmost a dozen e mails later, nothing! All my data GONE! NONE of there contact info is real. All fake numbers, and no current addresses. If you have the same experiences with Dh2.net. File a complaint with the BBB. Challenge any credit card activity, and please post your experiences here. I would like to put together a class action suit against this scummy company. They are good at one thing, and that's theft. Theft of data, theft of domain names, etc. etc. Taking your credit card payment and ending all communications. Let everyone know DH2.NET IS A SCAM!
On Feb 21 I ordered a dedicated server with geekrack.com So when i got my server, i had asked them to have it portioned a specific way, but it was not set up like that So, when i asked them to have it reportioned and reimaged to the way I asked to have it set up, they tried to charge me $30.00. I told them that it was a unfair charge, so they did the good thing and dropped the charge for it. I submited that ticket on Feb 24, and the owner told me that this will be taken care of by the next morning. So, i gave it 24 hours, more time than they said, and it still was not done. I called them and they assured me that they were working on this issue. I gave it another 48 Hours, and still nothing was done. I found out that they were a reseller through burst.net, so i called burst.net to see if they had a ticket for this to be done, and the support tech I talked to told me that a ticket had not even been submitted! So when i spoke with the owner of geekrack.net, she got all grumpy with me and said she was going to yell at burst.net because they were not supposed to release any information. I told her that i would want my money back because their service says that it comes with 24/7 support. Now i was not even getting support, unless you call support saying, "ok we will do this" and not doing nothing. The owner is still refusing to give me a refund, so I have filed a chargeback with paypal, as much as I hate to do that, i beleive it is the only way i will get my money back. So in closing, DO NOT BUY FROM GEEKRACK.NET UNLESS YOU WANT TO GET SCREWED!
One of my domain names will expire in a day and a half. I've already paid to OnSmart for the domain renewal about a month ago, however they still haven't renewed it. Their ticket support system hasn't been working for the past couple of days (when I go to the support system it says "ERROR: Invalid License Key (Time Period Expired)"), I also can not access my Account Billing Manager (same problem, the message I get is "ERROR: Invalid License Key (Time Period Expired)"). Their live chat support also isn't working any more, instead, you can only send them an email, which I have done 4 times and received no reply.
They already had this "Invalid license key" problem about a month ago, it lasted for about 7-10 days, and then was resolved.
So, I have no way of contacting them at the momen and my domain will expire in a day and a half.
I have contacted the domain registrar whose reseller OnSmart is - that's Enom, in hope they will be able to help me renew my domain. I talked to some guy over the phone, and he said he will forward my issue to the customer support people who deal with this type of issues (resellers that can not be contacted or are out of business). Hopefully they can help me, but if not, I have 2 questions:
1) Since I can not get in touch with Onsmart, and my domain name will expire in 2 days, is there any way for me to reserve it somehow, so that when it expires, I would get a notification and immeadiately register it again through someone else? And how do I in the process avoid having any downtime?
2) What is the procedure for switching to another web host? I have 2 web sites I would like to move away from OnSmart. How do I do it so that I diminish/avoid any web site downtime?
At first the speed is okay and sometimes need reboot.
Since last week my server down again and I submit ticket to request a reboot,no one responsed.Four days ago,final the support sent a mail to me which it said:
Please forward a reboot request with your CL number to reboots@wixed.co.uk
All right,I do that.Then I wait another two day.The server also down.I request again,this time they said:"We are waiting on the NOC."
So far the server down over seven days.
I can't image how many loss I have.I suggest the guys who want to rent their server have a careful consideration before pay it.
I have been with valuserver for a couple of years now
For the past 5 months i have had nothing but problems
I had no access to my server for 6 weeks despite me sending over 15 support tickets. Now it takes 2 weeks for them to answer tickets and when they do, they do not fix the problem or they delete the ticket completely.
So much for their loyalty to long time customers
I have waited 3 weeks for them to re install the operating system and now it has made it worse. my server keeps shutting down due to a fatal error
I have sent 4 support tickets the past 7 days and all of them have been ignored 2 weeks ago i was told by one of the employees Sven Weiss that i would get a credit of 1 month for loss of service, i am still waiting for this to happen and my server is due to be paid today
I expect my server to be shut down as i am not paying 80 euros until the credit is applied to my account, which i think is fair
I have even sent a copy of the convo regarding the credits to thier accounts and they still ignore it
If you are looking for a cheap server DO NOT go with this company as they do not care about customers and only want the money
I am appauled at the customer service from them as they have conned me out of my money
I will now be looking for another company as i have no way of getting my money back from them for the crap service i have had for the past 2 months
1. tech support is ill equipped 2. no one answers questions 3. they loose data in transfers 4. rude support persons 5. down time is extremely high 6. server goes down atleast once a day.
Please please dont go for apthost you will regret if you signup with apthost
I opened an account as a reseller with DSI hosting. Moved all my accounts over to them.
Within a week of the final move I started getting down times Every night for about half an hour or so. So I dropped them an email kindof hey guys is this some kind of reboot time nightly or what this downtime is making me look bad. After 450 minutes of downtime in the first week of November I get this email from them.
Due to recent employee changes and continuous server attacks we regretfully have to discontinue service.
We can no longer provide reliable customer service and server uptime. All servers will remain up for a period of 10 days from this notice for clients to generate backups and remove their accounts. You should due this ASAP.
Server port 80 is under constant attack and will be kept up as much as possible, all other ports including whm, cpanel, ftp and webmail have been going all along with no interruption (as of today).
There is no easy way to resolve these issues without destroying customer data and assigning new ips or just blocking all server access.
With this being said this is the best solution for our current clients. Please backup and remove all data ASAP. Regards, Ryan Gadmin@dsihosting.net
Now the website says nothing about them closing. In fact everything looks Business as Usual.
I have been doing this a couple of years now mostly just for friends but can only imagine how devestating something like this would be to someone who has quite a few accounts.
Just beware that if you are wanting a host this is not the one to choose.
