PC-Core Dedicated Hosting Issue

I signed up with their managed dedicated dual core xeon hosting package few months back and had a lot of issue with downtime. Every now and then I found my server being down giving me Bad Gaeway error. When I saw the error from my end, I contacted few people from all over the world and everyone saw the same error as well. After submitting a ticket regarding the issue, Cody replied back saying he didnt' see any isue from his side. Well, thats a small part of the problem.

Earlier this month I noticed my server is down. As it happens every now and then, I decided to wait till next day and see what happends. It didnt come back up so I opened a ticket # KJD-564201 on Aug 05. Until today my issue is not resolved. Every now and then I kept getting email telling me that they are closing my ticket as they have not heard from me in 36 hours. Well, I'm waiting to hear back from PC-Core regarding the issue here. Why would they close a ticket without solving the problem?

First few days was beating around the bush. Then I was told that Jordan was waiting to hear back from data center, that went on for few days. Then Cody said Jordan no longer works there and he would look into the issue. Nothing happened for next few days even tho in the email it said i would hear something back in next 25 minutes, I have not heard anything back for days.

I then replied again and today after 14 days of my server being down, Cody is telling me that they will need to reinstall and I have to pay for that along with $65 per hour for data recoverry. HE ALSO TOLD ME HE NEVER HEARD BACK FROM NOC! They are offering managed dedicated service and they didnt manage to get an answer from NOC in 2 weeks?

What bothers me is that, I dont know why my server will go down and need reinstall. I run a free hosting server with Layered Pannel script. LP support cannot do anythig if they cannot access the server. I dont know much about dedicated hosting but something is really funny here. No response from NOC in 2 weeks, lack of communication, and what bothers me most is that I just found out in my client area of my hosting account that my service is terminated even tho I'm paying for hosting with paypal subscription every month on time.

Why the status would say terminated and I dont know anything about it? Do I need to go with the solution Cody proposes (reinstall and data recovery charged at per hour rate)? As I said I'm not much familiar with dedicated hosting, I need some help here to make the right decision. Thanks