First let me say I cringe whenever the thought of changing dedicated providers enters my mind. Sorting through the resellers and all of the broken promises is a tedious process and I like many others have been screwed over too frequently.
I came across HiVelocity yesterday and their offer for a quad core, 8gb 500 drive for $199. Sounded great, plus they offer free KVM over IP which was a bonus.
Yesterday about 4:45pm eastern I went on live chat with sales at HiVelocity and spoke with Kevin B. I asked if he could get this server online quickly and he said all servers are built after 5pm for the day and are usually online that night. We went over the details of my order and I quickly sent a paypal payment. I was undecided on Windows 2003 or 2008 but I went with 2003. At about 8pm Kevin leaves me a voice mail on my cell and tells me they ran out of Heat Sinks and that the server would be delayed until Wednesday. "Ran out of heat sinks" sounded a little odd like I was being BS'ed but I figured it was fine because I did want 2008 installed on it and decided the $50/month extra was worth it. I went back to on to Live Chat about 10pm and Kevin said he would have a day tech get to the server for me in the morning (Wednesday) and I also upgraded the O/S to Server 2008 DataCenter and increased the bandwidth to 100Mbps. I sent over ANOTHER paypal payment to upgrade. Grand total $248 + $55 (for 2008 upgrade and dedicated kvm). $303 later and...
This morning (Wednesday) I make contact again and Kevin says he has a day tech working on it. 3pm rolls around, contact again and he says its built and ready. HiVelocity provides a link to a supposedly "live" server build page that shows you the status of the build. Status never said built but I took his word for it and waited for the welcome email so I could finally get my sites online and meet my deadline.
Well 9:30pm rolls around and NO SERVER YET!
I go to live chat again and talk to Andrew. He says sorry for the delay, you can check your status at the status page. I lost it at that point and pretty much told him I lost 31 hours so far "waiting" for a server to be built when I could have gone with another company and had the thing online at least within 14-18 hours and spent the remainder with configuring and migrating data. Told him 10:30pm the server better be ready or I'm canceling and disputing the charge with Paypal.
It is now 11:17 and I've been writing this whole time. I kept checking my email and even gave andrew my cell phone number to give to anyone there who cared and wanted to keep me as a customer. Still no email, no server, out $303, lost over 33 hours as of right now and its looking like the hosting hunt will begin again *^*(o.o)*^*
So anyway I wanted to share this horror story. This is why I HATE shopping for a dedicated server.
I read a lot of mixed reviews for HiVelocity and I really don't want to give them more bad press but the way I've been promised everything and NOTHING was done justifies me posting this for everyone to read.
If you're looking for a dedicated server, I would advise to pass this MAJOR HASSLE of a company. "Impressive Support" my @!#.
AND YES, everyone I spoke with BEFORE THE PURCHASE was well aware that I needed this pronto and I was assured it would get done! Now they are silent and ignoring me.
And if the guy that mods for HiVelocity on these boards reads this, the damage has been done. Instead of handling AFTER CARE for people on the boards, how difficult is it to communicate. I don't care if it wasn't going to get done at least I would have known and gotten another box somewhere else and used this as a backup. Making sure your account managers don't talk #$@#%$ and not deliver should be of more concern.
11 days ago I signed up for a dedicated server with Hivelocity.
Hivelocity sent me an email requiring few more details in order to authorize my account to which I replied with all the details within few hours.
After that there was no communication for days. I couldn't get anybody on their online support; I've emailed sales, billing, support, even HivelocityGM asking them about the status of my request and had no responses. Not even one.
After few days I finally managed to contact somebody on their online support. They apologized, said that my server is being built and that it will be online in few hours.
After yet another day of no communication and no server details, I managed to contact another person on online support. This time he said that my authorization is not complete. Strange considering that one day before they were "building" my server.
I've decided to cancel my account and asked for the refund. Apparently nobody can't issue refunds except the GM, but I was assured that it would be handled on Mon morning. No surprises there, but nobody contacted me on Mon morning. I had to contact support again. I finally exchanged few emails with the GM and he apologized for the mix up and promised to handle my refund "right away".
That was on 27th Apr. Since then I haven't received any other communication and no refund. I've raised the dispute with PayPal.
I was impressed by their prices and server specs so i decided to buy one monthly. At 49.99 what could go wrong. Set-up within 2 days was stated. To this day i have not had it set up. 30 days later... They haven't set it up. Instead of refunding me like i asked.
Please don't even consider Dh2. The price seems good doesn't it? If holding data, and domain names hostage is what you want to pay $90. a year for then by all means go for it. They take money, and suspend any access to your servers. They reply with form letters, that in no way address billing errors, or trouble you may be having. I am now locked out of my servers, almmost a dozen e mails later, nothing! All my data GONE! NONE of there contact info is real. All fake numbers, and no current addresses. If you have the same experiences with Dh2.net. File a complaint with the BBB. Challenge any credit card activity, and please post your experiences here. I would like to put together a class action suit against this scummy company. They are good at one thing, and that's theft. Theft of data, theft of domain names, etc. etc. Taking your credit card payment and ending all communications. Let everyone know DH2.NET IS A SCAM!
I have 3 servers with hivelocity, moved from LT. There where some problems at the setup, no problem, everyone has some problems, we got over them.
Everything was great until this morning.... I check my outlook I see a abuse mail from yahoo for a domain hosted on my shared hosting server(this was at 2:15 AM). Ok, I want to delete it but HOW (this was at 9AM)? The server is down ....
Sent a reboot tiket to highvelocity, after ~20 minutes a guy responses that the server was rebooted and tell him if I have problems later. I try the server... still down, the guy didn't even ping the server to see if it's online after the reboot. Ok... I reply to the tiket, the server still down, please see what's the problem, I get a response from them to send the server info (user pass) so he can check. Ok, I send the info, I wait... I wait, after 20 minutes I check the tiket.... what tiket ? The tiket was deleted...
I open a new tiket and explain the problem and after ~1.5 hours I get a reply that my server was nulled due to abuse. Every company that I worked with sent a notice and gived me 24 h to take action... ok, I get over the shok and I tell them to connect my server back so I can delete that account. Of course it would have been to easy to do that, he asked me another ip from the server so he can unull that ip. Ok, after another hour the secondary ip is unulled and I delete the account from the abuse mail and I reply to the tiket. He replyes that they will verify asap and reconnect my server. 1 hour passed and no reply and the server still down. I open a live chat, tell him my problem after witch he sayd he told tech and they will activate my server asap. One more hour passed and still nothing. Again open a live chat, same guy, and I ask for a logical explanation why is this taking so long but he just kept telling me that the tech support is "looking into it".
And just to make me even madder every chat session is starting with : "Hello, welcome to HiVelocity's Impressive Support TM. How may I assist you today?"
Now it's 11 hours after the server disconnection and the server is still down just becouse a abuse department guy didn't send me a notification to delete the abusing account.
Hope Steve or any Tech supervisor will see this and take some action. It's not normal to take 2 hours+ to unull an ip adress.
Oh, one more thing. After not geting any logical response from the online chat guy I asked for a email address from a tech superior so I can send a complaint but he just refused to give me one, telling me to post a reply to the support tiket.
I'm asking you WHT users... is this situation normal for a big company like hivelocity ?
I was on WHT when i saw the banner ad of highvelocity and landed on the specials page and saw Core2Quad server. I opened live chat as it said in the banner ad for free stuff and upgrades.
Dave from hivelocity came on chat and we started negotiating and after a while i was offered Core2Quad, 8GB, 750 GB, 500 GB, 1500 GB with 100 mbps etc. for $184. I said okay and asked him to send me the quote so i can buy it in evening or the next day as I had to get approval for the funds from the boss.
To my surprise I got the approval etc. for 3 months pre-pay but I did'nt get the quote from Dave which was prmoised to me by Dave in 1 hour after live chat session. I in evening went agaion on live chat and no response. After waiting alot on livechat i opened a support ticket and it has not been answered till now.
Today i again went on live chat and after 15-20 mins of waiting Ron came up with the following chat we had:
Please wait for a site operator to respond. All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly. You are now chatting with 'Ron' Tapan: where is Dave ? Ron: Hello. How may I assist you? Ron: Our sales representatives are unavailable at this hour. However, if you could provide me your requirements, along with your email address, your full name and phone number, I can have one of our sales representatives get in touch with you as soon as possible. Tapan: i already had detailed talk with dave yesterday and he was going to send me a quote in 1 hour Tapan: there's no quote Tapan: no email Tapan: i even opened a support ticket Tapan: there has been no reply to it Tapan: is this the top notch service dave was refering to ? Ron: dave is away at the moment Ron: May I know your full name please Ron: also let me know if this email is good for you email@example.com Ron: I will have dave to get back to you on this Tapan: Tapan Bhanot Tapan: firstname.lastname@example.org Tapan: i am trying to contact him since yesterday Ron: Thank you tapan Ron: and we are sorry for the delay Ron: do you know his email ? Tapan: no Ron: email@example.com Ron: you can send him an email Tapan: ok Tapan: are you sales also ? Ron: I will also have him to get back to you on this Ron: nah Tapan: ok Ron: I am from tech support Tapan: ok Tapan: ok thanks bye Ron: Bye
By the looks of this you can imagine the High Level of Support Dave was telling me about. I opened the livechat for a sales staff and a tech support guy is answering the live chat. This is really good!
I've had server with LT, Sago etc. and nowhere I have seen such crap at pre-sale level. How would they expect customer to return to them when they are behaving like this at the first step ?
I had decided to transfer 1 server into Hivelocity. It was a low $200s server with Hivelocities Platinum magagement plan. I was attracted to the pricing and the options available to configure my server how I wanted. I also liked the fact that they are somewhat local to where I live.
I had placed the server order with Drew. The server was delivered to me in 4 days, I was not in any rush so I did not mind. We started the migration process and went with out a problem until we went live. According to the tech the hard drive cable was bad and was replaced within 2 hours. These things happen and I still was not upset.
I was thinking to take advantage of the annual pricing offered and bring over the other servers until one morning I get flooded with phone calls chats and emails. I immediately try to log in the server to no avail so I contact Hivelocity. I was then told to contact the abuse department, well the abuse department does not take phone calls so then I was to told to log in a ticket.
What had happened was 1 of the hundreds of accounts hosted on the server recieved a copywright complaint and the server would not go back online until deleted and a ticket respond. I always comply with any complaint however I would appreciate at least a few hours to resolve, rather them an immediate disconnection. When you sell shared hosting you will always have a few accounts that are bad. No hosting company is immune to this. The server went back online 2 hours later.
Similar scenarios happened 2 more times with excessive down time in the first month that I was with them. Needless to say after talking several times with the GM Steve, I learned that he promises you one thing and either does another thing or does nothing as promised. For ex: will call you or will give a few hours to resolve any future complaints.
To compile further worries I learned that Hivelocity was terminating servers with out allowing transfer, including one host that was in business over 10 years. I do not know the non-bias details of those scenarios but I do know those things do not happent at the Planet, Softlayer or any other major datacenter, otherwise it would have been posted all over the net as was with Hivelocity.
In closing, my impression of the place was that their servers are ok, the bandwith is a bit spotty, the techs are ok, albeit one being a smart ass, the GM is a great speaker and the abuse guy is trigger happy. I do love the Hivelocity banners though.
It's too bad as I thought I had found a company that can save me alot of money however it ended costing me much more with loosing good clients.
I want to share my bad experience with hivelocity.
I need a backup server for my remote backups so I need a dedicated server form a reliable provider.
I ordered Xeon Quad-Core X3220 2.4GHz: server on Tuesday, June 30, 2009 and paid with my Credit card. I done my all verification process and on Wednesday, July 01, 2009 I got my server.
I just ssh on said date to check server is online and then I logout because I was very busy in those days.
On dated 03 Jul 2009 08:00 I want setup my new server for backup and I try to ssh but I can't. I contact Live chat and they told me your server is offline please open a reboot ticket.
This is my first downtime I got after 1-2 days of server setup even I was not touch any thing in server.
I open a reboot ticket and then with 30 minutes my server was online and hivelocity can't give me a reason why my server was down even I have not hosted anything.
After this I have started setting up this server for backup use An I was shocked to see that I have ordered and paid for Xeon Quad-Core X3220 2.4GHz but this server was Core2Quad CPU Q6600. I reply ticket below ...
I choose to try one of their VPS servers and found them pretty stable even did a crash test with a Enterprise Grade Content Management System and well passed with min requirements. Over all their support is good and fast and overall friendly Brian and Dave helped with any issues i had along with Gary. Their network doesn't even slow down either if that counts.
Disclaimer: This Review of personal experience other users may vary with theirs. Information Supplied is from written to best knowledge on hand and that its accurate as much as possible.
I just signed up for a 3-yr account less than 10 days ago and have had constant connection/downtime problems. In fact, it's been down all day today and I'm trying to get my website online. I cannot get ftp access or even access my control panel online.
I have read a few of the threads here bashing 1&1, and have just had my own problems with them culminating to today. If you are thinking of purchasing from 1&1 don't do it!
In the fall of 2007, a friend and I where going to start a small local website. We found 1&1 which offered cheap hosting with all of the server specs that we needed. I purchased 6 months of hosting from them using my CC. Unfortunately our website did not last any longer than a few months, and by the time those 6 months where up I no longer needed the hosting. Thinking that the host would simply expire (unless I authorized another payment) I just let it go, only to see a charge for another $29.95 on my bank statement.
I called them, and was sent to cancel.1and1.com (a URL that is suspiciously absent from their website) and followed the instructions to cancel the account. I requested that the site be canceled at the next billing date (figured I could use it as a development server or something since I had already paid for it).
In January of 2008 (1/22/2008 to be exact) I received yet another charge from them! I called again explaining my situation, and said I had tried to use the online cancellation form but apparently the account was not canceled. The customer support representative requested information from me, and verified that he had personally canceled the account and that I would be receiving a full refund. I was satisfied (at the time) and rather naively forgot about the whole ordeal.
Today (July 22, 2008) I received ANOTHER charge for another 6 months of hosting. Keep in mind I haven't used this account since January . . . I requested a refund for January - July (as I didn't want, nor did I use this account). I was told my name wasn't on file and therefore I couldn't cancel it. Despite the fact that I was told the account was canceled twice, and I had the credit card information, billing address, and security questions (among other things) to prove I was the owner of the account.
One representative in particular even yelled at me, and basically told me I was incompetent. So I asked to speak to her supervisor. Her supervisor wasn't any more helpful and he told me: "I will not be canceling your account and I will not be giving you a refund. I'm not continuing this conversation" and hung up on me.
I have filed a credit dispute with my bank, and had to change my credit card number to prevent them from charging me again. I also filed a complaint with the BBB (not surprisingly they have an 'unsatisfactory' rating there), The Federal Trades Commission, and sent a letter to the Attorney General.
Now i'm waiting for my collections letter . . . as so many of you have received before. Absolutely ridiculous and unacceptable. No other hosting company has ever come close to being this much of a hassle!
I have submitted my story to Digg if anyone is interested: digg.com/tech_news/1_1_Internet_Inc_Something_must_be_done
I paid for 6 months because it was a very good deal. During that time, it was down more than 10 times for extended periods... I was on the scratchy server, which sucked.
I never used it for any of my important sites, but still.
So, it was set to renew on December 16th. I didn't want to continue the service, because, uh, it sucked. I sent in a ticket asking to cancel, but that I didn't want my service shut off until the my pre paid time was up. They told me to use the cancellation form.
I did this, and I got an email asking why I was quitting. I said my site was down all the time, they couldn't really argue with that.
Fast forward to the next day, and there we have it. The sites are down. The account is deleted. What a bunch of sleazeballs... I specifically said not to close my account.
I can't in good conscience recommend Cirtex. Steer clear.
i decided to move back into sites after a half a year gap and thought rather than shelling out on the full price of a dedicated server id give a vps a go. Now i understand the risks of shared usage but this takes the monkeys!
Here is an email ive sent to them which will detail my issues
I have been asked to use this email to express my issues because your normal support staff are unable to deal with this request.
I began hosting with you with you about 5 days ago with the account below512MB RAM 100GB Disk Space 100Mbit Burstable Unmetered. 30 IP Address (max allowed. Not assigned at setup) IRC Allowed In the days ive hosted with you not only has there been the issue of not recieving what i actually paid for but there have been actual issues with the underlaying service.
Firstly you never sent me the account password meaning i had to send a support message through this email just to get access to my account. Secondly you installed a faulty copy of WHM cpanel meaning that on account creation there wasnt actually a folder for the site files to sit in. Ive had to send 3 support issues in regards to Cpanel licence issues.
Now the problem i am having is with the Quota's. On the issue of RAM i was told im sharing with 4 people on my node sharing a total of just under 1GB of ram these are the results of a *top* command in shell Mem: 966368k total, 903952k used
Currently on my account is a completly blank installation of whm with absoloutly nothing on it or setup. based on that its presumed my ram quota is 50mb! - One of your assistants told me that ram is delagated as needed on each server but aswell as being plain insufficient to carry out what you claim to be giving me as a customer. Not to forget there is no mention whatsoever of ram being *bursted* between users on the account sign up page. For you to now say its bursted is infact a breach of the trade descriptions act.
Another issue is the bandwidth now here i take a quote from your site
Q: What kind of transfer speeds and how much data transfer can I expect on the 100Mbit shared bandwidth plan ?
A: You can expect 15-30Mbit/s transfer speeds and 5TB-9TB monthly data transfer.
The average download speed when i manually installed cpanel yesterday was 11kb/s - It doesnt take a genius at all to realise that 11kb/s is clearly a speed you could expect from a 1m/bit connection not a 100m/bit connection. I understand it is shared but the claim above is not what im recieving.
Most replys that i have had from your staff end in - If the recources you recieve at the moment arnt sufficient then get a dedicated server. But the recources i am told i should have are far more sufficient than i need. You just dont provide them, if this is the best vps package then what could i expect on the lowest. What you are actually telling me was if you want to run 1, 1 paged website then the vps is not sufficient for your uses!
All i ask is that either i am given my full quota with an acceptable connection speed as promised or a full refund.
This message is send in confidence of Nick carswell, the views expressed in this communication may not be those of Nick carswell, if you recieve this copy in error please notify me immediatly and delete any copies you may have.
I will post any replies that they send me in relation to this issue, but i appear to not be the first person who has found issues with their service and delivery of service
I sign up iPower Hosting package since 5th march 2009, and trying to migrate my database from my current cpanel over their control panel but thing does not works, and I have submit the ticket over there. but the respond from them very slow, and each reply does not help much.
the question has asking repeat again and again, the information I provide also again and again. see how their respond time for my ticket ...
If I want to write the infinite problems with the worst hosting service I ever seen (MyWebsHost) I could write 1000 page, this is a brief description about their service: Note: I have a reseller account ($740/year)
1- First downtime (7 hours), no one replied to my emails, and after they fix the problem they apologized and they promised that this will not happen again.
2- Second downtime (+10 hours) no one replied to my emails, and after they fix the problem they apologized and they promised that this will not happen again.
3- 4 times server slow performance, they fixed the problem, no one replied to my emails, and after they fix the problem they apologized and they promised that this will not happen again.
4- They transfer my account with all websites to another server without notifying me, and another 10 hours downtime.
5- My customers loosed their databases and no backup found!
6- The latest downtime is still until the moment of writing this post, THREE DAYS until now, after 20 email they replied and they told me that it is a Hardware failure, I requested to refund the remaining amount after deducting the used period and the refused.
I don't know what to do with them, I also can't access the contents of my customer's websites, is there any way to find a solution and to force them to refund my money?
On Feb 21 I ordered a dedicated server with geekrack.com So when i got my server, i had asked them to have it portioned a specific way, but it was not set up like that So, when i asked them to have it reportioned and reimaged to the way I asked to have it set up, they tried to charge me $30.00. I told them that it was a unfair charge, so they did the good thing and dropped the charge for it. I submited that ticket on Feb 24, and the owner told me that this will be taken care of by the next morning. So, i gave it 24 hours, more time than they said, and it still was not done. I called them and they assured me that they were working on this issue. I gave it another 48 Hours, and still nothing was done. I found out that they were a reseller through burst.net, so i called burst.net to see if they had a ticket for this to be done, and the support tech I talked to told me that a ticket had not even been submitted! So when i spoke with the owner of geekrack.net, she got all grumpy with me and said she was going to yell at burst.net because they were not supposed to release any information. I told her that i would want my money back because their service says that it comes with 24/7 support. Now i was not even getting support, unless you call support saying, "ok we will do this" and not doing nothing. The owner is still refusing to give me a refund, so I have filed a chargeback with paypal, as much as I hate to do that, i beleive it is the only way i will get my money back. So in closing, DO NOT BUY FROM GEEKRACK.NET UNLESS YOU WANT TO GET SCREWED!
One of my domain names will expire in a day and a half. I've already paid to OnSmart for the domain renewal about a month ago, however they still haven't renewed it. Their ticket support system hasn't been working for the past couple of days (when I go to the support system it says "ERROR: Invalid License Key (Time Period Expired)"), I also can not access my Account Billing Manager (same problem, the message I get is "ERROR: Invalid License Key (Time Period Expired)"). Their live chat support also isn't working any more, instead, you can only send them an email, which I have done 4 times and received no reply.
They already had this "Invalid license key" problem about a month ago, it lasted for about 7-10 days, and then was resolved.
So, I have no way of contacting them at the momen and my domain will expire in a day and a half.
I have contacted the domain registrar whose reseller OnSmart is - that's Enom, in hope they will be able to help me renew my domain. I talked to some guy over the phone, and he said he will forward my issue to the customer support people who deal with this type of issues (resellers that can not be contacted or are out of business). Hopefully they can help me, but if not, I have 2 questions:
1) Since I can not get in touch with Onsmart, and my domain name will expire in 2 days, is there any way for me to reserve it somehow, so that when it expires, I would get a notification and immeadiately register it again through someone else? And how do I in the process avoid having any downtime?
2) What is the procedure for switching to another web host? I have 2 web sites I would like to move away from OnSmart. How do I do it so that I diminish/avoid any web site downtime?
I have been with valuserver for a couple of years now
For the past 5 months i have had nothing but problems
I had no access to my server for 6 weeks despite me sending over 15 support tickets. Now it takes 2 weeks for them to answer tickets and when they do, they do not fix the problem or they delete the ticket completely.
So much for their loyalty to long time customers
I have waited 3 weeks for them to re install the operating system and now it has made it worse. my server keeps shutting down due to a fatal error
I have sent 4 support tickets the past 7 days and all of them have been ignored 2 weeks ago i was told by one of the employees Sven Weiss that i would get a credit of 1 month for loss of service, i am still waiting for this to happen and my server is due to be paid today
I expect my server to be shut down as i am not paying 80 euros until the credit is applied to my account, which i think is fair
I have even sent a copy of the convo regarding the credits to thier accounts and they still ignore it
If you are looking for a cheap server DO NOT go with this company as they do not care about customers and only want the money
I am appauled at the customer service from them as they have conned me out of my money
I will now be looking for another company as i have no way of getting my money back from them for the crap service i have had for the past 2 months
I opened an account as a reseller with DSI hosting. Moved all my accounts over to them.
Within a week of the final move I started getting down times Every night for about half an hour or so. So I dropped them an email kindof hey guys is this some kind of reboot time nightly or what this downtime is making me look bad. After 450 minutes of downtime in the first week of November I get this email from them.
Due to recent employee changes and continuous server attacks we regretfully have to discontinue service.
We can no longer provide reliable customer service and server uptime. All servers will remain up for a period of 10 days from this notice for clients to generate backups and remove their accounts. You should due this ASAP.
Server port 80 is under constant attack and will be kept up as much as possible, all other ports including whm, cpanel, ftp and webmail have been going all along with no interruption (as of today).
There is no easy way to resolve these issues without destroying customer data and assigning new ips or just blocking all server access.
With this being said this is the best solution for our current clients. Please backup and remove all data ASAP. Regards, Ryan Gadmin@dsihosting.net
I've had a lot of bad experiences with colocation and leasing, but none that are as bad as what I've experienced with Valueserver.de. I was going to colocate my servers at this location, but I'm glad this happened so I know that is a poor decision. I've had a server that's been down for almost 4 days now. It took them a day to even respond in an email about the server. They only respond about once a day to my emails, with something that's not helpful. It appears that a server I lease with them has a bad network card and is not allowing it to get online. They have not even looked at the server that I know of to confirm what I believe to be the problem and have not made any attempt to fix it. I can not reach them at all. They do not appear to have a valid phone number listed on their website and they do not respond to emails often. It baffles me how a business can be run so poorly. Before this ever happened I had multiple network problems with them where all of my servers would go down for an hour or so about once or twice a week. How can I run a business with a server that's been down 4 days? How does Valueserver.de expect to keep customers this way?
I usually don't post much, but I'm having the worst hosting experience of my life, and I wanted to let everyone know.
I ordered a VPS solution from Shinjiru.com about 2 weeks ago. I was looking for an offshore solution (I send double optin newsletters, but I get a spam complaint once a week. This was a problem for slhost, so I decided to go offshore).
From day 1, the server didn't work. I didn't put any data on it at all, 0 Megabytes. I also have no traffic going to the server. I thought this was a managed solution, but apparently it wasn't .
From day 1, I started getting errors sent to my email. This has now increased to hundreds of varied messages a day.
Tech support tells me that I need a more powerful solution (i.e. more expensive), that this server doesn't fit my needs. I'M NOT EVEN HOSTING ANYTHING ON IT YET! They keep telling me that I'm using to much RAM. BUT I'M NOT EVEN USING ANY RESOURCES ON THE SERVER!
I've contacted tech. support over 10 times, billing, and sales. No ones been of any help and I'm now going to have to dispute the charge with my CC company.
My projects are all delayed now as all. It's been a really big headache, and I advise others to stay away. If anyone needs proof, I can show the emails.
Like I said jaguarpc.com worst web hosting, I got an email yesterday, that my fully managed vps server "Dear C C, We are contacting you to inform you about a critical issue regarding the hosting of your VPS hosted on the server Andromeda.nocdirect.com. I'm sure you are aware of the recent hardware issue on the server which we believed to be resolved. Today the server went down and despite our efforts the data on the server is unrecoverable. Compounding the issue we were at the same time addressing an issue with our enterprise backup system which had stored corrupted backups for this very node leaving us empty handed. "
they lost all my website, I have an old backup, but it takes me days to restore, and they make me loose more than 5000 dollars. They gave me 2 monthes free.
I bought a hosting package from Yahoo Small Business India.
Initially i was happy because the package was cheap and had good features. Database was easily set up I installed php admin tool also with one click install. No other packages are available. One has to manually upload and install.
I tried to upload phpbb but i wasn't able to upload some files. I emailed them and asked why the server gives an error while uploading .htaccess files, the reply was we don't support it. I uploaded it without .htaccess and installed it. I installed wordpess and wanted to have clean URLs but yahoo does not support mod rewrite. I don’t know much about php and databases.
9th July 2008: While I was learning I modified some tables due to which my database administrator permissions were lost. I was able to login using phpadmin but unable to create new databases and modify previously created databases and tables. I emailed customer care regarding the problem and got a useless reply on 10th July that I should change the password of the database administrator.
I changed the password but the problem was not resolved. On 11th I again emailed the problem in detail with screenshots to the customer care. On 12th, I got a reply “we have forwarded this issue to the technical team and we will inform you once this issue is resolved.”
On 12th I emailed to ask when the problem will be resolved but got no reply from them. Till date (15th July) the problem is not resolved. No one even wants to reply to emails.
See below my emails and replies given by yahoo customer care:
******************************************************** My email to yahoo customer care on 9th July:
I have some problem with database. By mistake i modified my original user name which i created while setting up the database. Now i can't access the tables that were created with previous user name. When i log in using phpadmin and try to see any tables i get the message. Access denied. Moreover, I also cannot create any new tables. I have NOT modified the yroot user;. Can it be recovered. Please help.
Reply to the above query from Yahoo India on 10th July
From: Yahoo! India Small Business <firstname.lastname@example.org> Subject: Re: Troubleshooting (KMM90534089V76144L0KM) To: "Vinay Chhabra" Date: Thursday, July 10, 2008, 1:19 PM Hello, Thank you for writing to Yahoo! India Customer Care. With regards to your query, follow the below steps to assign a new user name and password to access your database: 1.Logon to your "web hosting control panel". 2.Go to "create and update" tab. 3.Select "MySql databases". 4.Select "database administrator" and assign your user name and password and click "submit". For further assistance please write to us. Thank you again for writing to Yahoo! India Customer Care. Regards, Pruthvi Senior Customer Care Specialist Yahoo! Customer Care
Dear Sir, Thanks for your reply. I have already done that from database administrator link but the problem is not resolved. This problem has started since yesterday because of my mistake. I modified the original database administrator "user name" from the database "mysql". After modification all my permissions have lost. I have not modified the yroot user. So can you grant the administrator permissions to new user The problem is that after logging in using phpadmin i don't have permission to create a new database. The databases and tables that I created earlier are also not available to me. I am also attaching the screenshot (.gif) of what error i am getting. When i click any database in phpadmin i get the following message:
SQL query: SHOW TABLE STATUS FROM `wpress` ; MySQL said:#1044 - Access denied for user to database 'wpress'
If there is no solution then please reset the database, so that MySQL database can be set up again. Regards, (Vinay Chhabra)
Reply to the above query from Yahoo India on 11th July
From: Yahoo! India Small Business <email@example.com> Subject: Re: Troubleshooting (KMM90547155V54693L0KM) To: "Vinay Chhabra" < > Date: Friday, July 11, 2008, 11:09 AM Hello Vinay Chhabra,
Thank you for writing to Yahoo! India Customer Care. With regards to your mail, we have forwarded this issue to the technical team and we will inform you once this issue is resolved. Thank you again for writing to Yahoo! India Customer Care.
Regards, Pruthvi Senior Customer Care Specialist Yahoo! Customer Care
Dear Sir, When can i expect the problem to be resolved. I reported the problem on 9th. Today is 12th. If there is problem in resolving then please reset the database. I think it will be much more faster. Regards, Vinay Chhabra
I really wanna know if you've seen any other trace routes similar to this?
Wanna know the catch? Look what I put into CMD...
Code: Tracing route to core2.te5-2-bbnet2.wdc002.pnap.net.changeme.com [22.214.171.124] over a maximum of 30 hops:
2 <1 ms <1 ms <1 ms tr3.tpa-rt1.hivelocity.net [126.96.36.199] 3 3 ms <1 ms <1 ms xe-8-0-0.bar1.Tampa1.Level3.net [188.8.131.52] 4 18 ms 31 ms 18 ms ae-6-6.ebr2.Atlanta2.Level3.net [184.108.40.206] 5 22 ms 19 ms 19 ms ae-73-70.ebr3.Atlanta2.Level3.net [220.127.116.11] 6 37 ms 35 ms 35 ms ae-2.ebr1.Washington1.Level3.net [18.104.22.168] 7 41 ms 35 ms 35 ms ae-71-71.csw2.Washington1.Level3.net [22.214.171.124] 8 33 ms 34 ms 33 ms ae-2-79.edge2.Washington4.Level3.net [126.96.36.199] 9 33 ms 33 ms 33 ms savvis-level3-te.Washington1.Level3.net [188.8.131.52] 10 34 ms 34 ms 34 ms cr1-tengig0-7-2-0.washington.savvis.net [184.108.40.206] 11 85 ms 85 ms 85 ms cr2-pos0-0-0-0.sanfrancisco.savvis.net [220.127.116.11] 12 90 ms 90 ms 90 ms kar1-ge-1-0-0.SanFranciscosfo.savvis.net [18.104.22.168] 13 90 ms 91 ms 91 ms 22.214.171.124 14 86 ms 86 ms 86 ms cr1-gigabitethernet-0-7-1-0.SanFrancisco.savvis.net [126.96.36.199] 15 86 ms 86 ms 85 ms er1-7-0-0.SanJoseEquinix.savvis.net [188.8.131.52] 16 86 ms 86 ms 86 ms hr1-te-1-0-0.santaclarasc8.savvis.net [184.108.40.206] 17 86 ms 86 ms 86 ms hr1-te-2-0-1.santaclarasc9.savvis.net [220.127.116.11] 18 * 325 ms 322 ms csr11-ve242.santaclarasc8.savvis.net [18.104.22.168] 19 832 ms 86 ms 87 ms 22.214.171.124
if you know any carrier that doesn't peer with Level3, Cogent, and Global Crossing...
I've been web designing for quite awhile now and been through a variety of webhosts, but never, ever, have I seen such a lack of caring or complete ineptitude that EasyCGI showed.
I was with them for quiet a few months, preparing the launch of my website. Mid October, I noticed how slow the website was... but since EasyCGI was announcing a server change, I stayed by them and hoped for the best. I launched my website November 1st.
Basically, since it's launch.. every few days, my website would go down.. I'd file a support ticket and magically it'd be fixed. This went on for the first few tries, until I figured out that the culprit was the MySQL database behind my website (using Joomla).
What was happening was every few days my database was getting overwritten with someone else's data... and in turn, I could go and browse their entire database (yes with credit card tables, usernames, ability to change passwords, the whole nine). I pointed this out to EasyCGI, where they admitted this was what was going on... and did not seem to care too much that someone else's database was compromised.
This overwriting of my database went on so long... that even my backups (backed up 3 days) were backed up with the wrong database... leaving any regular backups I downloaded from them, useless. Finally, my only hope? That they could retrieve a decent back up, an older backup, from the older server before they began to overwrite mine.
Their answer... they'd closed that server down and it was not possible. They lost my entire website database, the core of the website.. meaning I had no functioning website, at all, on their server.
Their responses seem as though I'm not the only one, nor do they care that I'm the only one as well.
Posting this (along with attachments as proof below) so people can avoid them.
I have been in internet business since 1996 and I never have such a bad hosting provider as BurstNet, I am really amazed of the quality of the technical support. Since friday 19:00 till today I have no web services because an error causing high CPU load averages of almost 270%.
The restarted my server twice that day (see it on my logs), I really dont know why, and they dont want to tell me, and since then the server has this problems.
Looking to my logs I found errors provoking high I/O waits, I explain all this and send this and other logs:
----- Nov 8 09:53:16 ***** kernel: [47129.296313] sd 2:0:0:0: SCSI error: return code = 0x08000002 Nov 8 09:53:40 ***** smartd: Device: /dev/sda, 1 Currently unreadable (pending) sectors Nov 8 10:03:54 ***** kernel: [47129.296316] sda: Current [descriptor]: sense key: Medium Error Nov 8 10:07:27 ***** kernel: [47129.296319] Additional sense: Unrecovered read error - auto reallocate failed Nov 8 10:11:47 ***** kernel: [47129.296326] Descriptor sense data with sense descriptors (in hex): Nov 8 10:15:22 ***** kernel: [47129.296329] 72 03 11 04 00 00 00 0c 00 0a 80 00 00 00 00 00 Nov 8 10:18:09 ***** kernel: [47129.296340] 00 33 1a b2 Nov 8 10:18:21 ***** kernel: [47129.296345] end_request: I/O error, dev sda, sector 3349170 Nov 8 10:18:21 ***** kernel: [47129.296373] ata3: EH complete ---- Right now the load averages are 0 because I stopped Mysql that seems that is causing the high cpu load (because of the hard drive error). After 14 hours waiting for the URGENT TICKET they say: ----------- Brian S.11-09-2008 - 12:04AM I am seeing no unusual load on your server at this time: --------------------------------- login as: root firstname.lastname@example.org's password: Last login: Sat Nov 8 13:00:44 2008 from 126.96.36.199 [root@**** ~]# uptime 22:54:03 up 1 day, 2:34, 2 users, load average: 0.00, 0.00, 0.00 [root@**** ~]# --------------------------------- Again, I explain it again, now I receive this answer: ---------- Kevin B.11-09-2008 - 11:28AM Hello, This server seems fine. [root@***** ~]# w 10:18:50 up 1 day, 13:59, 2 users, load average: 0.07, 0.02, 0.00 ------------ Why If I explain there is an error, with log files proving it, they don't read my messages! the simply don't read the messages or what is going on? I really don't get,
I explain the problem! Maybe the only way they can put attention is driving the server again to that high load averages right?