Lunarpages - It's A Big Truck
Lunarpages - it's a big truck
I've been helping a friend with a site hosted at Lunarpages for a few years, a very low traffic business site in a shared hosting account, no real complaints.
But 48 hours ago they got an odd email from Lunarpages describing the relocation of their server to a new datacenter, which involved 3-4 hours of downtime to drive the server from LA to San Diego, plus another hour or so of setup.
Now this was confusing because I thought that the internet was not a big truck -- it's a series of tubes, right? In fact, I thought that the whole point of the internet was not having to move your data by truck. But hey, this is an inexpensive shared account, so maybe Lunarpages does move all their data by truck. Kinda short notice on that, but okay, fine. A couple hours downtime.
The website and email go dead at noon. The exact time was not announced in the notice, and mid-day mid-week seems like an odd time to deliberately schedule downtime, especially when it involves a long drive in traffic on the 5 freeway. But it is an inexpensive account, so... we wait.
And wait.
And wait.
Six hours later, we contact Lunarpages support asking what's up with the server. This being my friend's business website, business email, gone for most of the day. Was there an accident on the freeway? Did the truck driver get lost? Did the data end up in a cul-de-sac in Orange County? Were they stopped while making a run for the border?
An hour later, we finally hear back on the ticket -- Lunarpages hasn't heard from their "admins" (presumably due to a bad battery in their CB radio) but they hope to have things migrated "soon."
So we wait.
Eleven hours after the site and email went down, we send a reply on the ticket asking a few more questions. 1) Any update on that migration? 2) Could you explain this whole deal with the truck driving the data from city to city? 3) Do you have any compensation for ridiculous downtime?
An hour later, the Lunarpages reply: Migration done soon. Sorry for the inconvenience. No compensation at all, especially for "scheduled" downtime.
As of now, the server is still down and has been offline for about 14 hours. While I do hope the driver of the truck is okay, I have no such benevolent feelings for Lunarpages. When (if??) the site comes back up, we're transferring to a host that doesn't rely on the the LA freeway system to migrate their data. I hear there's this newfangled "network" thing the kids are in to. We'll probably try that out instead.
Lunarpages sure is cheap. And most of the time, they work okay. But you should probably avoid them if you value advance scheduling of downtime, rapid support, clear communication, or reliable access to your website and email.
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Midphase Or LunarPages? Which Would You Recommend?
OK, after investigating nearly 30 hosts over the last month we're in the final... Telephone support was essential for me and both hosts have answered the phone instantly ever time I've rang them, no matter what time of day. Both have packages with multiple-domain hosting. Both have generally positive reviews in this and other forums and also on other review sites. LunarPages has rave reviews like no other host in this category, but their price is significantly more for the multiple domain package: Lunarpages: $25.50 - 4 GB storage - 200 GB bandwith Midphase: $12 - 7 GB storage - 'Unlimited' bandwith Both include a free domain. Storage/bandwith llimits don't mean much to me because I know I will not fill them. Was wondering what other people's experiences had been with these two hosts please?
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Exceeding Lunarpages With VBulletin Forum
Hello, Lunarpages and jerked me around enough times that I'm considering other options. I won't go into too many details, but they recently moved me to a new server that was configured completely different and my forum ended up being down for 4 days. During that time, their support was non-existent. Now, they keep sending me emails that I'm exceeding my alloted CPU usage. They want me to upgrade. Admittedly, I am using their lower end hosting, which I think I paid $100 for the year or something. After the way I've been treated, I can't imagine spending another dime at Lunarpages. So I'm looking for new hosting options. My forum is growing, but it certainly isn't a large forum. I have about 30-40 new members join each day and I usually have about 1,000 active members. I'm running vbseo and a few mods, but my unique hits per day is probably around 2,000 uniques per day for the forum give or take. My forum does use quite a bit of bandwidth as people upload songs they have recorded and submit them for review frequently. I've considered the notion of having a server built for me and paying $100 per month for colocation and being done with it, but I'd prefer to avoid this cost, if possible. Any suggestions?
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Lunarpages Account Suspension Ridiculous!
Did a google search and found a similar post on here so I figured I'd let everyone know my story. I have been a client of Lunarpages for more than 5 years I believe. Always paid up, never had a problem. I transferred to them after my old host Burlee shutdown my account with no prior warning because I had lost my credit card and had a new one. Couldn't get any of my files back either. So at the beginning of May I get an email that some scripts are exploited. I have support shutdown all the scripts and similar scripts until I get a chance to look at them. I run my own company and am a really busy right now. I then get an email saying we have permanently suspended your account. Support is useless and billing just transfers me to support. I cannot login to FTP to fix the problems or lunarpages CPanel either. Does anyone know who I can talk to about this? If they would have just suspended my account until I could login to fix the problems I would not be upset. Now they want to cancel my service. Oh - and even though my account is "permanently suspended" I have got two renewal notices for my account!
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2 Years With Lunarpages And I Have Left ... DONT USE!
While lunarpages is kind and offers great support. The support takes a while. They frequenlty get hacked or block your ip to where you can not access cpanel and switch your servers a lot in the past 3 months i got transfered to 4 different servers with the last one atlantis and prior one belogna. There support can take up to 72 hours to respond back where other hosts at max 24 hours. Their downtime has been around 97% not advertised 99.9%. This is what really upset me. I contacted them through email to cancel my account and they said they need more info, ok. Gave them info and they went ahead to renewing the account after I had gave them proper info. I tried to get this resolved for over a week now. I thought since they renewed my account i should access my account and download my entire site, well I could not access cpanel again, no surprise there. I just now got off a 20 min phone call and they tried to get my account canceled as I gave proper info to cancel the account so I would not be renewed and they tried to sell me their service for $75 to close my account. I eventually had to threaten them to press lawsuits "not that I would even if it wasnt handled" and they said we will close your account and not charge you the $75 to do so. My god! How hard is it to close an account with such service? When I joined them my first year was absolutely great! It just has started to decline in the past couple months or so. I rate them at 50% great because their supportive in all areas except for the slow response and canceling an account. Dont use them ive had much better success with GoDaddy.... wow GoDaddy! I know tell me about it. GoDaddy is not my favorite host. You need to be careful when finding a host becasue ive learned that they pay to be on the top. I am now using Host Gator with no compaints looking at moving to HostMonster for the price and services though should I?
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Lunarpages And Hostgator Reviews, Suggestions?
We have several different websites, and trying to spread them out to different datacenters and companies to find a good fit (after a fire at one datacenter had us down for days). We first had HostGator (semi-dedicated account when they had those) and our main problem initially was them shutting the site down when it used too many resources and them putting up a contact billing message for our customers at the peak of an email campaign that sparked the high resource usage. After that heated frustration, we got on a dedicated account with them and haven't really had any/many problems since. So can't complain too much there other than wishing we got the dedicated first and for them to have used a more diplomatic way of transferring us to a higher account level when needed than the message most customers saw during the transition. When The Planet had that fire that knocked servers down for days, we were effected with our HostGator server. Not that it's to be expected again, but wanted to get a different dedicated server for our other sites to have some options in case of disaster and having multiple servers/companies to move things around if needed. So we then got a dedicated server with Lunarpages. I was not unhappy with their customer support response as they've been fairly prompt IMO (at least compared to some other comments I've read around since) but we seem to have never-ending troubles at first with SSL installation (self-install and then them installing) and then general domain DNS, resolving and configuration problems. We call them literally every day as it goes down every day (server up but site not resolving) and they get it back up and then it goes down again for whatever reasons yet to be determined apparently. Not sure if different techs doing something different each time, or server being hacked, or what. It's running essentially the same stuff I believe that's working on the other dedicated server but with different graphics mostly. So the inability to get that figured out has us searching for a new dedicated server. Otherwise, I think we'd be happy there if it just stayed working. Here's what we have/require: - Multiple domains each with own SSL certificate. - php and mysql needed with highly-customized oscommerce scripts running on each domain that use a lot of queries and resources. - cpanel or something similar preferred for admin. - About 1000 visitors on each domain per day. - Need some tech support for resolving problems when they come up or would just buy/manage server ourselves. - Budgeted for a step above the low-end dedicated server level for many companies, but not over $300 a month looking at the market. We are looking at a couple different hosting companies but haven't used any of them previously. Would still like to try another company for the other server before putting both on HostGator but having bad luck so far. We are considering: - InMotion (advanced dedicated server account). I've communicated with sales/support and seem incredibly responsive as all comments I've read, but not a ton out there on them. - Fused Network - SteadFast Networks - Gigenet - LiquidWeb Probably in that order from initial research, but hard to know what to believe sometimes. Sometimes you have to just find out for yourself, but hoping for suggestions in regards to the best bet to try next for our situation. Already have read some helpful information from others about some of the hosts previously here, but sometimes things change over time (as it seems like with Lunarpages then and now). Hopefully our experiences with HostGator (both positive and negative) and Lunarpages helps others out too.
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Midphase, Site5, Siteground Or Lunarpages?
I already have accounts at BlueHost and HostGator - quite fine I must take another hosting service Do you have good or bad experiences with: Midphase: http://www.midphase.com Site5: http://www.site5.com Siteground: http://www.siteground.com Lunarpages: http://www.lunarpages.com HostIcan: http://www.hostican.com I guess they are overselling. No problem I need to set up many small websites (mostly affiliate marketing custom landing pages) + many sub-domains Which one would you recommend?
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Lunarpages :: What A Bad Customer Support
I was host with lunarpages.com one day I got a mail from them that my account has been deleted. Sent them mail for the reason why my account was deleted because I need my account I register for two year and they have host me about one year, up to date I haven’t got any explanation from them and they have stop responding to my mail I have 5 domain with which need it badly could any one help me to get my domain from them. Right now I have register with deferent hosting company
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LunarPages VPS Good Or Bad?
I need managed services since I don't know anything about server maintenance and I saw LunarHosts VPS (http://www.lunarpages.com/virtual-private-server/) The deal sounds pretty good - 1000 GB Bandwidth, 20 GB Space, PHP, MySQL and managed services for $50 a month. I wanted to know if anybody has tried them out? Are they good? Is their a better value anywhere else?
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Quick Opinions On LiquidWeb Vs. LunarPages?
I'm a non-techie trying to choose a dedicated hoster. From searching through reviews and prices, I've come down to Lunar Pages or Liquid Web. Would you please give me your opinions of these two, and if there are others that you feel strongly about instead, mention those as well? I would really appreciate it -- I'm very anxious about choosing a reliable company with good service, b/c I'll pretty much be at their mercy! (Life is hard for the non-technical My programmer gave me these requirements: managed hosting, windows server 2003 or 2008, web edition, 2 GB ram, ms sql server 2005 or above, quad core processor from 1.8 - 2.4 ghz, firewall, automatic backup -- 10 GB, remote desktop connection.
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What To Do When The Servr HD Is Not Big Enough
I am going to launch a site very soon and would like to get ready with any possible problems that could arise. I have at the moment 10 000GB bandwidth and 1 server 8 core 2GHZ xenon with 4 GB of ram equipped with 2 HD of 500GB RAID 10 +a back up server of 30GB(at the moment). I really need some expert advise on what I could organize or do if things pick up very fast. I will be hosting mp3s and videos, my marketing will be pretty this is why I wish to prepare myself now. I explain how the things work right now: My website and database are on this server, at the start I will only have a shared 100Mbps pipe going through it with limitation of 10000GB for the bandwidth, my backups are done on a daily basis on the raid 10 HDs but only weekly for the remote(to limit the bandwidth usage). What would you do if my 2 500gb HDs are not enough for the hosting? The back ups are taking so much space that I am really scared to have nothing left very quickly.My back ups are incremental by the way. Is it possible to have a database hosted on multiple HDS? for example 4 Terabytes space on 8 500HDs? Then what types of server do you need for this? Also, I am getting charged a lot for my remote backups, about £70 for 30GB, would it not be better to have a second server linked to the first one via a LAN 100Mpb cable instead of using the internet bandwidth and host all my backups of this? I do not understand why remote backups are so expensive with any host.
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From time to time my server's loads are going upto 900s.. And it becomes nearly same days each week. I've checked that backups and crons are disabled.
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BIG Scalability
I have used this forum before to find good suggestions for VPSs, but now I'm in need of something that I have no idea where to go to to get the solution, or even what that solution may be. First, my situation is this... I've built a web application in PHP for an emerging company and it's primary function is to crawl remote websites that we are provided API access to (via lib_curl_multi). The company's clients login to their account and initiate the crawler on a domain of their choice that has API access. They are then added to a queue (to prevent abuse/server overloading) which performs the crawl. The crawl process takes anywhere from 1 minute to an hour and uses anywhere from 50KB of bandwidth to 30MB depending on the remote domain. The client anticipates their first 3 months needs to be 1,000 crawls every 24 hour period, obviously meaning crawls would have to be done in simultaneous 'groups' to ensure all 1,000 in the queue can be done throughout the day. That means for their first 3 months, they need bandwidth of about 10-15GB per day and I have NO CLUE what kind of hardware setup they'll need. That's not really the issue though as I'm sure most dedicated server setups found here can support that. The problem is that after that 3 months they anticipate a ten-fold increase (obviously this would be a gradual build-up) in the number of crawls needed to be done daily, meaning 10,000. Now that's a huge increase in bandwidth as well as CPU and memory needs. What kind of setup and/or host could accomodate this constant need for scaling without charging ridiculous prices? My theory is there needs to be one dedicated server or VPS to serve up the website and its content, whereas there can be one or many dedicated servers (expand as they grow kind of deal) that process the crawler queue in the background (hopefully geographically dispersed as their clients are worldwide). EDIT: I forgot to mention that if the website server is separate from the others, they MUST share the same MySQL database as that is where the queue is stored. I hope I didn't confuse anyone. I'm great with programming, but hardware and hosting's not my strong point so please let me know if you need clarification.
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when I send mail with mail() function (on my forum ) I can't resieve it I have when I execute tail -f /var/log/exim_mainlog I have : 2007-08-14 17:29:43 1IKxOx-0002uq-Qi == nobody@server.XXXX.com R=localuser T=local_delivery defer (13): Permission denied: cannot create //mail
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Lunarpages (web Host) Stole My Money - Anything I Can Do?
A while ago I got an e-mail from Lunarpages saying my account was due for renewal. I contacted them well before the payment was due and asked for the account not to be renewed. I gave all the information I was asked for but then the support staff didnt reply. Now I have an e-mail saying I have renewed my account and domaim. I quickly opened a support ticket asking for a refund, again giving all the details that I gave the first time. The ticket I opened was closed (why?!) and instead Lunarpages support replied in my original support ticket saying the charge ($100) is non-refundable. Is there anything I can do, other than tell them if they dont give me my money back I will help in ruining their reputation?
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