LeaseWeb - Wait Two Weeks For Server Setup
Apr 1, 2009
I've ordered server from LeaseWeb two weeks ago and still wait for the server setup. Its looks to slow for me - we are used to wait only a few hours for servers setup in datacanters in the US.
I'm afraid that such slow response will be also in response and level of the support. Do you think I should cancel this service and look for other provider in Europe? If yes please suggest such provider.
I've paid in advance by paypal for 3 month(~ 500 EURO). Do you think I will be able to cancel that payment?
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Sep 22, 2008
what is the setup time of leaseweb servers after payment?
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Sep 29, 2008
I've been a layeredtech customer since early 2005, and until this last insane price-hike fiasco, I've never had a major complaint.
But now it keeps getting worse.
I wound up keeping this particular server around after the price hike (for several reasons, one of which was misinformation from a LT sales person regarding the prepay option) and several days ago received an email stating that my server would have to be moved, and that due to the chassis type of my old server, they could not move my server, I would need to migrate to a new server.
The email was less than forthcoming with details, so I tried to phone the person who sent me the email. The call went straight to his voicemail, where I left a couple messages asking him to return my calls, which he never did.
Finally I called their Sales department to figure out what was going on, and finally spoke with a nice & friendly guy (in a different department), who he stated that he felt like he was in the middle, and he just wanted to help us (the affected customers) out.
Okay, I figure I can handle moving all my custom software to a new server figuring that they would find some comparable piece of hardware to move me to at the same cost.
No.
I was told I would have to pay around 10% more per month for a server with only a slightly faster CPU, only 1GB of ram and only 1 hard-drive (current server has 1.5GB of ram & 2 hard-drives mirrored)
Oh, and I have to have everything moved by the 18th of October.
And I'll have to pay for 2 servers while I move.
Or, I might be able to have the server moved to a different space at Savvis, but that would likely only be a short-term solution, and this situation would come up again.
I find this really appalling--they really must hate their customers who helped them through the early years!
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Oct 7, 2008
I'm not a direct client of Leaseweb, but it's not a secret that my domain is pointing at their servers.
I purchased a shared hosting plan from a reseller and since more than 43 hours my domain is down! My provider (the reseller) said he's waiting for Leaseweb support... according to my informations, in more than 24 hours they just made a reboot of the server!
I'm really bored of waiting with no chance of intervention! My provider says he can't do anything from his side, i can't contact Leaseweb cause i'm not a client... please, help, what can i do?
I need my site back online!
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Sep 8, 2008
I ordered a leaseweb express server 4 box with windows server 2003 and have been running it, installed some software etc which worked out fine.
Anyways, I wanted to disable tcp/ip filtering which I did and afterwards it prompted me that I would have to reboot the server for the changes to take place, I clicked ok and it rebooted. Now I just can't connect with remote desktop, I tried everything.
I'm guessing it either shut down or didn't reboot properly? I tried sending an email to leaseweb support 2 days ago but still no shadow of any reply..
It says that I can reboot the server using the SSC but when I log in there, I can't really find any reboot option.
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Jun 3, 2008
since 2 month i have a linux gold webspace package from the hoster leaseweb.
The speed of my webspace is very slowly from time to time.
Are the server from leaseweb faster?
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Aug 18, 2008
My website: downarchive.com - it's wearez site and hosted leaseweb.
Yesterday. My server was downtime to today! We contact leaseweb and they said: "we delete my server" ... when my contract not yet finish.. (8/27/08 it's finish
My database - My source - script - website was delete!
I sundenly!
... Next. I trying contact leaseweb once more time but they didn't take phone !
What's are they doing? I didn't know!
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Oct 22, 2008
I'm moving on to new pastures and I'm looking to cancel my leaseweb server. I've been through their main site, self service centre and can't seem to locate anything. Does anyone know how to cancel a server with them? I'd ask in sales chat, but each time I try they're offline. I'm worried it's getting closer to the renewal date and I'll be tied in for another month...
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Nov 13, 2008
I just ordered an Express Server 6 with Windows server 2008 from leaseweb a 3-4 days ago and they have provided me with login information for the server
I can't really connect to it.. I'm using windows XP pro SP3, would this cause any problems? I also have a static ip and all.
It doesn't work from anywhere, not my house nor other places.
I'm guessing leaseweb screwed up on this one right? I have contacted their support but have had no reply in over 2 days.
I used to use leaseweb but I cancelled my subcribtion so I'm guessing the problem is elsewhere.
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Jul 31, 2007
My VPS had some high %wa this two days,when i refresh(F5) WHM %wa will go to 18-20% and us sy just 1 or 2
Is it my vps provider have a very bad oversell?
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Aug 21, 2007
I/O Wait is increasing on my server, please advise what to do: some times it is within 30 % and sometime it is up to 90%
top - 04:40:44 up 5:30, 2 users, load average: 4.57, 2.64, 3.24
Tasks: 171 total, 2 running, 169 sleeping, 0 stopped, 0 zombie
Cpu(s): 18.3% us, 4.3% sy, 0.0% ni, 0.0% id, 77.0% wa, 0.3% hi, 0.0% si
Mem: 1027556k total, 1021944k used, 5612k free, 85460k buffers
Swap: 2040244k total, 2068k used, 2038176k free, 147752k cached
PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ COMMAND
16754 apache 15 0 96140 58m 5948 S 8.3 5.8 0:04.95 httpd
19760 psaadm 15 0 36936 3628 1548 S 4.7 0.4 0:00.14 httpsd
5417 apache 15 0 103m 67m 5984 S 2.0 6.7 0:13.00 httpd
2738 mysql 15 0 394m 79m 4660 S 0.7 7.9 1:25.08 mysqld
28294 apache 15 0 104m 68m 6076 S 0.7 6.9 0:25.33 httpd
39 root 16 0 0 0 0 S 0.3 0.0 0:06.16 kswapd0
2857 root 16 0 4788 752 628 S 0.3 0.1 0:03.09 couriertcpd
3022 qmails 15 0 2304 484 372 S 0.3 0.0 0:09.28 qmail-send
32688 apache 15 0 96112 58m 6000 S 0.3 5.8 0:10.76 httpd
5632 popuser 15 0 35588 29m 2344 D 0.3 2.9 0:30.44 spamd
9850 apache 16 0 100m 65m 5996 S 0.3 6.5 0:09.85 httpd
12418 apache 16 0 99796 62m 6296 S 0.3 6.2 0:08.56 httpd
19578 qmaild 15 0 4008 840 692 S 0.3 0.1 0:00.01 qmail-smtpd
1 root 16 0 1652 552 472 S 0.0 0.1 0:00.70 init
2 root 34 19 0 0 0 S 0.0 0.0 0:00.29 ksoftirqd/0
3 root 5 -10 0 0 0 S 0.0 0.0 0:00.00 events/0
4 root 11 -10 0 0 0 S 0.0 0.0 0:00.00 khelper
5 root 15 -10 0 0 0 S 0.0 0.0 0:00.00 kacpid
19 root 5 -10 0 0 0 S 0.0 0.0 0:00.00 kblockd/0
37 root 20 0 0 0 0 S 0.0 0.0 0:00.00 pdflush
38 root 15 0 0 0 0 S 0.0 0.0 0:01.07 pdflush
40 root 11 -10 0 0 0 S 0.0 0.0 0:00.00 aio/0
20 root 15 0 0 0 0 S 0.0 0.0 0:00.00 khubd
186 root 25 0 0 0 0 S 0.0 0.0 0:00.00 kseriod
295 root 15 0 0 0 0 D 0.0 0.0 0:06.68 kjournald
1373 root 6 -10 1904 456 380 S 0.0 0.0 0:00.01 udevd
1606 root 6 -10 0 0 0 S 0.0 0.0 0:00.00 kauditd
1648 root 6 -10 0 0 0 S 0.0 0.0 0:00.00 kmirrord
1672 root 19 0 0 0 0 S 0.0 0.0 0:00.00 kjournald
1673 root 19 0 0 0 0 S 0.0 0.0 0:00.00 kjournald
2360 root 15 0 2160 552 456 S 0.0 0.1 0:07.27 syslogd
2364 root 16 0 2620 384 316 S 0.0 0.0 0:00.00 klogd
2391 rpc 15 0 1952 548 452 S 0.0 0.1 0:00.00 portmap
2410 rpcuser 18 0 2400 724 620 S 0.0 0.1 0:00.00 rpc.statd
2436 root 16 0 4628 340 172 S 0.0 0.0 0:00.00 rpc.idmapd
2507 root 17 0 3060 508 300 S 0.0 0.0 0:00.00 smartd
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Oct 30, 2008
can i get some review on www.leaseweb.com and can i host such website on there server
please go to www.rapidshare-search-engine.com to see what kind of search engine i have
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Jun 16, 2007
I have Apache2 installed on my dedicated server. I would like to install a mod / configure my Apache Server in order to limit simultaneous connections / IP.
The thing that I want is that for example if I want a maximum of 2 simultaneous connections / IP, when that IP reaches the LIMIT, I would like to delay its next request, and NOT display him a 503 error like most mods DO.
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Jan 30, 2009
Leaseweb Three Month Review
1 ) Why this review
2 ) Ordering a Server
3 ) Things are running
4 ) DDOS
5 ) 100 mbit burstable @ 8mbit ...?
6 ) beeing d*cks
*Why This Review*
Originally the intention was to forget as soon as possible about what happened in the past three months and to move on with our new isp. To our regret, Leaseweb has besides the overall lack of service in the past months found it neccessary to kill our network connection without notice a day prior to the ending of our contract. Eventhough the impact is minimal, this gesture speaks for itself.
*Ordering a Server*
Having been a leaseweb customer directly and indirectly for several years in theyre budget segment we to be fairly honnest have rarely had any trouble ordering, nor have we had any trouble with the delivery of the purchased servers.
We experienced differently when ordering the following :
Dell Poweredge 1950
2x Quad Core Xeon L5320
16 GB DDR2
4 x 300GB SAS
raid 1+0
IP KVM card
1 x 100Mbps Full-Duplex
10 Mbps (95%) bandwith
SLA : Best Effort
OS : Debian
Ordered 09/30/2008 - payment sent immediatly
summary of the communication exchange ...
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Feb 11, 2008
For the past couple of days, I've noticed that there is alot of apache processes running in the "D" state and that my IO wait is up to %80. I straced one of the processes and the result is its locking on a php session:
$ strace -p 3230
06:57:12 open("/var/lib/php/session/sess_86ecf346c6f7adba93cb1077f6b95d43", O_RDWR|O_CREAT,
0600) = 44
06:57:12 flock(44, LOCK_EX
And this is the output of lsof
[root@xeon ~]# lsof | grep session
mysqld 3212 mysql 178u REG 8,33 275456 26099994 /hd/mysql/sitebuilder3/session.MYI
mysqld 3212 mysql 183u REG 8,33 354592 26099937 /hd/mysql/sitebuilder3/session.MYD
bash 6426 root cwd DIR 8,21 1060864 25133096 /var/lib/php/session
httpd 6698 apache 44uW REG 8,21 115 9814967 /var/lib/php/session/sess_e0f1bb824667860260f9e5bd53da54e9
httpd 6704 apache 44u REG 8,21 138 25135115 /var/lib/php/session/sess_325b2701fcb8fb2d8371d1dd72660e8b
httpd 6718 apache 44u REG 8,21 138 9814423 /var/lib/php/session/sess_a28662f28c3fe91926c7c96267fe324f
httpd 6723 apache 44u REG 8,21 115 9814794 /var/lib/php/session/sess_79249a69f0a929318c3a8d25b1102ff4
httpd 6765 apache 44u REG 8,21 14 9815234 /var/lib/php/session/sess_0983ce89bad9d37eccec89fe83985945
httpd 6773 apache 44u REG 8,21 141 9815254 /var/lib/php/session/sess_298731e4cb90e58f223bc1b1b2da8cef
httpd 6782 apache 44uW REG 8,21 175 9814514 /var/lib/php/session/sess_608cf6bb40ba33a7505f3857e32c3854
httpd 6786 apache 44u REG 8,21 139 9814480 /var/lib/php/session/sess_10913da266608052ffd08e5fa39356c7
httpd 6787 apache 44uW REG 8,21 138 9814292 /var/lib/php/session/sess_3e0fac0590d02b4f111ce4bee9a8bfe1
httpd 6790 apache 44u REG 8,21 14 9815287 /var/lib/php/session/sess_cdfeac2790c55a62744a66caef886857
httpd 6794 apache 44u REG 8,21 138 9814423 /var/lib/php/session/sess_a28662f28c3fe91926c7c96267fe324f
httpd 6798 apache 44uW REG 8,21 93 9814971 /var/lib/php/session/sess_fa0f81edfd26e8653bc94bc9f9af6f6d
httpd 6801 apache 44u REG 8,21 138 9814423 /var/lib/php/session/sess_a28662f28c3fe91926c7c96267fe324f
httpd 6802 apache 44uW REG 8,21 138 9814423 /var/lib/php/session/sess_a28662f28c3fe91926c7c96267fe324f
httpd 6811 apache 44uW REG 8,21 115 9814802 /var/lib/php/session/sess_396f6670549934766bd8268f0b5628fc
httpd 6822 apache 44u REG 8,21 153 9815061 /var/lib/php/session/sess_0d1fcc65d1964fc3d354e4b94f3638eb
httpd 6833 apache 44uW REG 8,21 153 9815173 /var/lib/php/session/sess_05ed9e41766579f10cfdaa2f7e737a1a
httpd 6846 apache 44u REG 8,21 236 9815142 /var/lib/php/session/sess_23b5cad8471778391bf9748d0f4f1230
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May 22, 2009
Prepaid for 1 year: EUR 19xx.
HP server provisioned on Apr 18, but with wrong hardware: KVM not working, and RAID controller can't do JBOD.
After slow and lengthy email exchange, they agreed to swap it with a Dell that's supposed to fix these hardware problems. Price would remain the same.
Dell server provisioned on May 18, but again RAID controller can't do JBOD. And access to KVM is not provided.
And they want to charge me another EUR 19xx for this replacement server!
Immediately emailed them about these 3 problems, but it's been 4 days and haven't heard a word from them.
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Sep 2, 2008
I'm with one of the big shared hosts. Support is patchy at best, which isn't a problem until you require help at which point it's agonising as you have to wait an age to get an unsatisfactory response.
At the moment the server I'm on is suffering from consistent outages (it's been up and down over the last few days). Support has been hard to get hold of at times (right now my site is completely unacceptable for me and there's no-one tending the live support chat - which is the only chance of getting a prompt response).
My question is should I be actively looking to improve my situation (it's amazingly frustrating to spend the best part of a day doing small updates, which because of instability, take hours instead of minutes) or should I just wait until it blows over (to be fair server issues tend to be fairly infrequent, but they do flair up every so often). I can't really afford to pay that much more than I am (say $20-$50 a month max) so am I stuck with shared hosting or is there anyway to pay a little more (my current package costs around $10 a month) to get better support and stability?
After a initial look around would something like MediaTemples GS or the low end MediaTemples dedicated virtual service be suitable? The pages do have moderate database use (a few forums and galleries) and use around 50GB a month bandwidth (which would climb slowly in future months)?
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Oct 5, 2009
Any one facing any issue when Running CPanel on the VPS.
I always seem to be getting these errors only for Cpanel VPS only.
kernel: TCP: time wait bucket table overflow
kernel: TCP: too many of orphaned sockets (90 in CT****)
Even Cpanel Install by SSH or VePortal gives the same error.
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May 20, 2014
PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE
Parallels Plesk Panel 11.5.30 MU #44 CentOS 6.5 (Final) 64bit
2 of our our servers are suddenly experiencing high Wait I/O Times, and high Load Averages during the backup process. During this period the Plesk grinds to a halt, sometimes crashing out completely (although SSh is still possible. We have been in talks with our server suppliers (assuming this would be node related) however they have done a lot of testing etc. and categorically state the node is fine , with no other users affecting it.
STEPS TO REPRODUCE : We backup the server using the scheduled backup service and Wait I/O immediately goes up.
ACTUAL RESULT: Plesk downtime / Website downtime
EXPECTED RESULT: No downtime, successful back up
Some other info :
All other processes (MYSQL, apache, Nginx etc) are all running between 1 - 10%
Partition "/usr" utilization 4.2% used (1.81 GB of 43.3 GB) (?)
Partition "/var" utilization 50.6% used (61.8 GB of 122 GB) (?)
We are struggling to identify what has changed on the server that would cause this sudden change.
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Oct 16, 2009
I have a lot of ways to make a backup from my old server to a new xen server.
I got an error in WHM:
Transfers --> "Copy multiple accounts/packages from another server"
my new xen server have many issues since 2 weeks and i never use it until now.
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Mar 26, 2009
I would like to state my first impression from steadfast.
Signup + Account Setup : 5/5
I've signed up and paid with paypal - few minutes after i paid my account was ready and i got the welcome email with all the account details.
Performance + Uptime : 5/5
Download speeds are high and the server i am on is reacting quickly. I monitor uptime with siteuptime and during those two weeks there was no downtime at all.
Support : 5/5
The truth is i only opened 3 or 4 tickets when the account was created and i had questions regarding the mail filters. To all tickets i got answered in less than 10 mins with a detailed reply. It was also nice to see the staff there change shifts as i had different people handling my issues depending on the hour.
Overall, during those first two weeks - i am very pleased being a client of steadfast.
I'll update in few months again.
(Hosted domain - www.dsatop.com)
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Mar 26, 2009
Here is my review for GeekStorage after about 3 weeks with them. I'm also looking on suggestions for a new host, more explained below.
Signing up was a snap and I payed with Paypal. At first everything seemed smooth but I slowly started to notice that my site was loading slowly, even slower than my old host (dot5hosting-yuck) To top it off, the pages that where loading slow where just normal static html pages. Php pages like wordpress and my forum where even slower. At times, the speeds did get a little faster but then at other times they would slow down.
Their support team is alright, some tickets would get answered in less than an hour while others would take more than 3-5 hours. They did help me reinstall some databases and I give them props for that.
Many people did complain in the forums of the same "speed" problem I had but the team offered no solutions except that they "where looking in to it". They claimed that one of their servers had many users abusing the resources. They moved me to another server which was a bit more stable, but again the slow speeds would creep at times.
Overall, GeekStorage was not what I expected it to be. Good thing I still have the 60 day guarantee.
Now here is my question to you all: I'm looking on switching hosts. I want a host that is not only stable (speed-wise) and that is fast. I run static html, and php (wordpress and IP Board) I was looking into Surpass hosting, what do you think about it, is it fast and stable?
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Apr 6, 2008
Want to share my expirience after 2 weeks on limestone netwroks and psm.
For starters - i'm very happy with the service (~230$/m)
I started out with a webmin controled server without management and after 2 days of try and fail and new threads in wht i finally switched to cpanel with psm service, switch was really fast and limestone has a deal which gets you 5 bucks off psm's monthly fee.
limestone accually reinstalled my server and added cpanel and then contacted psm to get my software initialied (i even got my software configs set as my old server so i'll have a stable move).
software initiation took about 2 days with psm but that's due to special software requirment needed for my site to transfer.
responce times from psm and limestone are lightning fast and besides an overcharge of 39 bucks due to new software bug on limestone(got 40$ back yay), I can barely say something bad about this new system of running my dedi server with both limestone taking care of hardware and psm for all software issues - both do really well and fast on answering any kind of ticket.
ill give one example for this on the ticket i submited yesterday to psm, all my sent php mail() came out as spam on gmail.com, after contacting psm i got answered in less than 1 hour that my reverse dns aren't set correctly - then i got them setup with limestone and it took about 90 minutes to close this whole issue.
being moved from shared hosting to dedi servers I must say to all the new movers out there like I was that the combinitation of limestone + psm is great, you'll get fast and quallity support on all ends.
i've left out other info like uptime because this has been mentioned before and when combining the included psm monitoring with the great limestonenetworks uptime, downtime is a word i really forgot about.
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Sep 2, 2008
The second week of July AmeriHosting moved my VPS to a new server or something and changed my IP addresses. No big deal, except the move failed miserably. My sites were down for a week. Shortly thereafter, email was down also for a week. What had worked on the old VPS did not work reliably on the new VPS. Messages sent to support went unanswered, or were given inadequate responses. They also could not go back to the old VPS which was working acceptably (and had for 2 years); I do not know why. No backup was made or else they could have gone back. That's what I think anyway. On the new VPS they did not have the same version of PHP or PHP modules. This broke some of the sites; and asking them to correct the problems as they were discovered took several days up to a week. Now the first week of September, and problems persist. This time I cannot issue a backup in Virtuozzo. This has been going on for 2 weeks. I get a response every couple of days about this is being looked into and they will respond, but no one ever does.
I've been told on several occasions the past week that they were going to move me to a new VPS but keep my IP addresses; this has not yet happened and it has been a week.
Twice I was told it would take only a few minutes to do this and it would be done that day. It has not yet been done. To add to the matter, I prepaid for a year, and I have 6 months hosting left with them. So I feel pretty damn screwed. My largest hosting customer has just moved sites from my service to another service this past week, so I am clearly losing revenue from this ordeal. Phone calls have gone unanswered (during the freakin' day!). Messages to billing and support get absolutely no response. Tonight I left a message that I wanted the name of the president or owner and his phone number so that I might enlighten him about the problems his customers are having and the dire straits his business is in.
At one time I would have recommended AmeriHosting.
Not now. Not ever. Don't even consider AmeriHosting. They'll **** you good at some point and harm YOUR business and YOUR CUSTOMERS' businesses, too.
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Jun 3, 2007
I’m writing a review on Zogmo. We have only been with them for a few weeks, so this is more of an initial review of them.
Note: We have moved our equipment to Zogmo from Corporate Colocation (see other thread) over the past few weeks.
Background:
After spending a month and a half or so doing research on some colocation providers in Texas, I ended up choosing Zogmo. They had some great reviews here on WHT and Linn was always available to answer any questions that I had, even when places like Colo4Dallas were closed.
Sales:
Overall, Linn is a great person. He was always available via phone or email anytime of the day, which is something that was pretty important to me. There was a little bit of a delay in getting the contracts sent out to me and the initial setup was a little slow. I pulled my launch date a little close, but once I was in contact with Scott at Zogmo he was able to fill me in completely and communicate a launch date and status. At the time of sending my servers, I didn’t have my IP’s but the technical support guys at Zogmo got that all setup for me free of charge. As apart of my rack, I should have received a remote reboot port but they didn’t have one on hand, so they had to order one. But, we are still waiting for it to come in (The only thing I wasn’t completely satisfied with, but everything else makes up for it). I think that Linn just got a little too busy when we were finalizing the contract portion, but he was very lenient and he did work with me to get things done. Overall, I would rate sales a 9.2/10
Technical Support:
Overall, it’s the best I’ve seen so far. I’m able to get a hold of someone 24/7, which is very nice. The techs there are very knowledgeable and any of my questions are immediately answered or passed onto someone who would know. For the past few weeks I have been working with Scott at Zogmo on getting my rack setup and some miscellaneous issues. He has done a great job with keeping me updated and he went the extra mile every single time to make sure that there wasn’t a better way to fix something and to make sure it was fixed properly. Overall, I would rate technical support a 9.8/10.
Datacenter:
They defiantly did a superb job at setting up the datacenter. Everything is very neat and clean, and the datacenter is kept very cool. When they setup my first two servers for me, things were very neatly setup on my rack. I like to have things organized to an extent and have everything recorded in case I need it, and they obviously express the same desire. All the racks were kept closed and locked and they keep records of those coming in and out of the datacenter, so I felt as if my machines were secure. They also had a nice bench setup with a variety of tools and supplies that I was able to use (Not something you see often). Linn had no issues answering any questions that I had and he was happy to show me around the building. They defiantly have a very sound operation and I have been very pleased with my visit to their datacenter. I will give them a 10/10 so far.
My Visit
I spent a couple days in Houston, so I could get my servers setup on my rack. When I first arrived in Houston, Linn was happy to pick us up and take us out to dinner. They made me feel as if we were a huge client, when in fact we are one of the smaller fish in the pond. Without a doubt, everyone at Zogmo knows what customer service is and how it should be done – It seems that’s a little hard to come by these days. I was very impressed with the overall experience and I can say that my switch from Corporate Colocation was a good one.
Overall, I can say my experience with Zogmo has been great. I would defiantly recommend them to anyone looking for colocation in Houston. You won’t be sorry.
I will do a more detailed review of them a few months down the road, when we have had a little more experience with support and their network.
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Jul 10, 2008
Crucial Paradigm – First 3 week review
Before going to CP I contacted the owner on here on WHT and asked him some pre sale questions. He was very helpful and informative and he didn’t care how many questions I had.
After signing up with the hosting my account was created instantly and I was ready to go. Then I downloaded the free WHMCS that I got from CP and my hosting was already up and ready to sell. Since signing up with CP I have already sold so much hosting just by marketing their features on my website.
The support team is very fast and informative. The first time I sent in a ticket I expected to wait until a couple of hours later or even a day, I had a reply in under 30 minutes. My issues have always been resolved within a hours even if they happen at 3 a.m. Support is one of the main things I look for in a hosting provider and this company surely provides that.
The servers are amazing, they are configured with many different features and add-ons.
Part of picking my reseller I wanted to make sure I found a host with at least fantastico and other basic cpanel things but CP had the latest MySQL and PHP which is great. It also comes with Ruby on Rails which a lot of customers enjoy having. This has really been one of my key marketing tools.
Like most people think that the most important thing about finding a host is finding one that will not have data loss. Their servers are RAID protected on 7 different discs, this is very re-assuring. I also like the instant back ups they offer which makes it easy to maintain your own back ups.
In all I have to say this is the best host I have ever used I hope to be a long time client. I would just like to thank CP and their support team for such a great experience so far, and especially for migrating all of my 131 accounts manually.
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Sep 5, 2008
We've been using MyVPSHost without many issues for years now. We use them so much that we've shipped them our own personal hard drive to operate our VPS on. They were always pretty fast and responsively up until recently.
I use cPanel on the VPS and we ran into a licensing issue in which it appears MyVPSHost has installed a server license on our VPS and not a virtual server one (We use cPanel VPS Optimized). You can't access cPanel, WHM, Webmail, etc. due to this error.
I've gotten no response back from MyVPSHost via e-mail, ticket, or phone. Every ring goes straight to voicemail and /dev/null. I've gone as far in desperation as contacting their provider, the name on the cPanel license (FastServers), however since I'm an end-user of a third party they can't help me. I also contacted cPanel who confirmed the machine is probably licensed incorrectly, however since the license wasn't purchased directly from cPanel, they can't help me either...
A quick look on their website reveals a company forum filled with recent complaints, offline servers and no replies from anyone working at the company. Is this an abandoned ship? Susy used to be very quick with everything and now I feel like she was the only person there and she passed away last week because the company isn't saying anything, she's not saying anything... we're just dead in the water.
What's the deal here? And if I get the hard drive back from them... where do I go?
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Aug 28, 2008
After loads of head scratching and months of searching for a UK Dedicated Server i finally come across Rapid Switch, And at only £46per month after VAT (Tax) i am extremely impressed at my Core 2 Duo Server.
That works out at just shy of $100usd per month which in my opinion for a UK Based server is an AMAZING price!
A few points since i signed up last sunday (1 day before bank holiday monday!)
- I paid direct with my Credit Card, no PayPal nonesense
- I Submit 2 or 3 support tickets to check response speeds etc, and didnt wait over 2mins for a reply!
- They got my server deployed between 11pm and 9am thats on a sunday night/bank holiday monday!
- They responded VERY well to my additional IP Request (Within 5mins)
All in all my first weeks experience with Rapid Switch has been amazing, So good ive subscribed my card for the many many months to come using there services!
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Jul 25, 2007
Brand new to posting on this forum, but been browsing for a while. Also brand new to VPS, but i recently decided to take my first plunge into the VPS world. I've been using Iron Mountain VPS for about 3 weeks now, and since there seems to be very little talk about their services on this forum, I thought it would be useful to post my opinions, and maybe get the opinions of some others about this provider.
My Background:
I began my search for web hosting because I had been hosting my own email server at home, but began to have several issues keeping the server up and running (power outages, network outages, power supply failures, etc...). My wife was complaining about her email being down, so I began looking for a more reliable solution I'm also a software developer, so I also had some interest in running some "hobby" type j2EE programs, so I began to look at VPS solutions. Since I am pretty technically inclined, I was just looking for a low cost unmanaged VPS solution with at least reasonable reliability that was powerful enough to run j2ee applications, host email, and run a couple other services like hosting my digital photos and setting up a versioning control repository (svn). I actually took the time to make a speadsheet to compare over 10 VPS providers, and eventually found Iron Mountain to be the best solution for me.
Setup:
Their sales department was VERY quick to answer my questions, and very accomodating to my requests. I purchased their Pearl package online, and once the transaction was complete, I recieved an email that I could already log into my control panel. Here is the timline that things happened:
11:35am - Purchase transaction complete
11:36am - Recieve email on my billing info, and how to get into my VPS control panel.
11:48am - Recieved email that my VPS has been initialized, and I can no SSH to my instance
12:22pm - Recieve email that they have already setup a MySQL database for me (on their servers), and it is ready to use (without me even asking mind you).
4:31pm - I send an email (not even a support ticket) saying that I actaully prefer PostgresSQL
4:40pm - Recieve email that they will setup a Postgres instance for me
5:34pm - My PostgresSQL instance is up and ready to go (on their servers!)
So in summary, that is 13 minutes from purchase to having my instance up and running. 34 minutes additional to have a database ready for me to use (without me even asking for one). And another hour of time it took them to get a Postgres instance up for me... Not bad
Perfromance/Reliability:
Let me preface this by saying that I am a father of 2 with a full-time job, so I really don't have time to run benchmarks and such. Also, my VPS is more of a personal site, so I don't have to worry about reliability as much as say a reseller or ecommerce customer. So I'm only basing these comments on preception and my knowledge of the technology Iron Mountain uses. In genereal, I have experienced NO downtime, and performance seems VERY quick. My J2EE application almost seems to run faster off these servers than it does on my localhost development environment... which is good enough for me.
Now let me rant about why I am very comfortable with their ability to continue to have great perfromance and reliability. One key here is that this is clustered web hosting! This means they have (for example) 30 servers working together like 1 giant computer. This giant computer runs all of their customer's VPS instances. If one server were to fail, nobody is losing service, it just means that there are now only 29 servers making up this one giant computer until they can get #30 back up and running. This not only protects us customers against one possible cause of downtime, but it also allows Iron Mountain to do server maintanence and upgrades without interupting any of their customer's service. My employeer has a similar setup in their datacenter, so I am semi-knowledgable on the benefits of a cluster. Now their service could still go down because of things like network issues (which is often out of the control of the VPS provider), but at least it removes risk at one point of failure. If you need anything more reliable than this, you should consider other alternatives such as having a mirrored service with another VPS provider on a completely different network.
Another HUGE selling point for me is that they host my databases, email, and spam filters (and DNS if you need to use it) on THIER servers! All three of these can potentially hog system resources (disk space, memmory, and bandwidth), so to not have them taxing my personal instance is HUGE. This also spares me from having to configure and maintain these services on my own. Oh, and to top it off, the perfomance of these services are VERY fast. However, the flexibiblity is there if you decide you want to host your own database and email on your own servers (obviously).
Support:
As I mentioned earlier, I only really needed an unmanaged provider, and I haven't experienced any issues to this point, so my opinion on their support is limited. However, I have sent about 5-7 emails their way, and have received a response from them within 10 minutes every time! This gives me quite a bit of comfort should a real issue arise.
The funny part of all this is that I can not tell whether Iron Mountain's plans are managed or unmanaged. I guess they are at least semi-managed, as they have setup a database for me without any questions. I guess my question is whether they are fully managed (ie will do backups and install custom apps for you) or not... Maybe an Iron Mountain rep can chime in here.
Summary:
VERY smooth sailing so far. I have email, databases, subversion, apache, tomcat and more running, and still have plenty of resources left over for more. Sales/Support has been VERY friendly, and I have no concerns their. For what I need out of a VPS, who could ask for more. Their prices are also very reasonable, and their new Quartz plan is an amazing deal for a hobbyist like myself. Not really much to critisize at this point, but I will keep this forum up to date if anything arises.
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Aug 12, 2008
We first noticed the issue on July 19th, Backups were taking a while to transfer from our own servers, and we were getting tickets from clients asking why this was happening. At the same time, it took about 4-5 minutes to log into the backup console. Issue seemed to correct itself so that backups were possible, and we assumed that scott would be aware of it and would work to resolve it.
Again on the 29th it slowed completely again. We immediately dispatched an email to their support email asking whats up, gave them detailed information such as access to the script and the output so he could monitor it.
The same day a few hours later we got a response that he would run the script and monitor it.
On the 31st, after not getting an update I asked what was going on. He said he ran the script, it seemed to stall for long periods of time and he would know more in the afternoon.
After not getting an update for ~5 days I asked what was going on and I expressed that i was not happy with the lack of communication/updates ont he situation. He updated me later that day saying that we weren't the only ones being affected. Fair enough, he is working on it. Thats all I wanted to hear.
Now ever since that email I received on the 5th (AUG) it has been up and down and all over the place.
After seeing him post on the forums I sent him a PM (10th August), summed up it was basically saying I had an issue, and I need it fixed. I figured since the PM system is usually pretty good at not losing them that he would see it and respond accordingly, that way there was no chance of it being lost from point A to point B as an email.
Well to this day, no response nor resolution.
I really have exhausted all points of communication, and I want to make it clear that I am not bashing them, when it works it's great. But maybe someone else affected can provide more insight..
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