Here is my review for GeekStorage after about 3 weeks with them. I'm also looking on suggestions for a new host, more explained below.
Signing up was a snap and I payed with Paypal. At first everything seemed smooth but I slowly started to notice that my site was loading slowly, even slower than my old host (dot5hosting-yuck) To top it off, the pages that where loading slow where just normal static html pages. Php pages like wordpress and my forum where even slower. At times, the speeds did get a little faster but then at other times they would slow down.
Their support team is alright, some tickets would get answered in less than an hour while others would take more than 3-5 hours. They did help me reinstall some databases and I give them props for that.
Many people did complain in the forums of the same "speed" problem I had but the team offered no solutions except that they "where looking in to it". They claimed that one of their servers had many users abusing the resources. They moved me to another server which was a bit more stable, but again the slow speeds would creep at times.
Overall, GeekStorage was not what I expected it to be. Good thing I still have the 60 day guarantee.
Now here is my question to you all: I'm looking on switching hosts. I want a host that is not only stable (speed-wise) and that is fast. I run static html, and php (wordpress and IP Board) I was looking into Surpass hosting, what do you think about it, is it fast and stable?
I would like to state my first impression from steadfast.
Signup + Account Setup : 5/5
I've signed up and paid with paypal - few minutes after i paid my account was ready and i got the welcome email with all the account details.
Performance + Uptime : 5/5
Download speeds are high and the server i am on is reacting quickly. I monitor uptime with siteuptime and during those two weeks there was no downtime at all.
Support : 5/5
The truth is i only opened 3 or 4 tickets when the account was created and i had questions regarding the mail filters. To all tickets i got answered in less than 10 mins with a detailed reply. It was also nice to see the staff there change shifts as i had different people handling my issues depending on the hour.
Overall, during those first two weeks - i am very pleased being a client of steadfast.
Want to share my expirience after 2 weeks on limestone netwroks and psm.
For starters - i'm very happy with the service (~230$/m)
I started out with a webmin controled server without management and after 2 days of try and fail and new threads in wht i finally switched to cpanel with psm service, switch was really fast and limestone has a deal which gets you 5 bucks off psm's monthly fee.
limestone accually reinstalled my server and added cpanel and then contacted psm to get my software initialied (i even got my software configs set as my old server so i'll have a stable move).
software initiation took about 2 days with psm but that's due to special software requirment needed for my site to transfer.
responce times from psm and limestone are lightning fast and besides an overcharge of 39 bucks due to new software bug on limestone(got 40$ back yay), I can barely say something bad about this new system of running my dedi server with both limestone taking care of hardware and psm for all software issues - both do really well and fast on answering any kind of ticket.
ill give one example for this on the ticket i submited yesterday to psm, all my sent php mail() came out as spam on gmail.com, after contacting psm i got answered in less than 1 hour that my reverse dns aren't set correctly - then i got them setup with limestone and it took about 90 minutes to close this whole issue.
being moved from shared hosting to dedi servers I must say to all the new movers out there like I was that the combinitation of limestone + psm is great, you'll get fast and quallity support on all ends.
i've left out other info like uptime because this has been mentioned before and when combining the included psm monitoring with the great limestonenetworks uptime, downtime is a word i really forgot about.
I’m writing a review on Zogmo. We have only been with them for a few weeks, so this is more of an initial review of them. Note: We have moved our equipment to Zogmo from Corporate Colocation (see other thread) over the past few weeks.
Background: After spending a month and a half or so doing research on some colocation providers in Texas, I ended up choosing Zogmo. They had some great reviews here on WHT and Linn was always available to answer any questions that I had, even when places like Colo4Dallas were closed.
Sales: Overall, Linn is a great person. He was always available via phone or email anytime of the day, which is something that was pretty important to me. There was a little bit of a delay in getting the contracts sent out to me and the initial setup was a little slow. I pulled my launch date a little close, but once I was in contact with Scott at Zogmo he was able to fill me in completely and communicate a launch date and status. At the time of sending my servers, I didn’t have my IP’s but the technical support guys at Zogmo got that all setup for me free of charge. As apart of my rack, I should have received a remote reboot port but they didn’t have one on hand, so they had to order one. But, we are still waiting for it to come in (The only thing I wasn’t completely satisfied with, but everything else makes up for it). I think that Linn just got a little too busy when we were finalizing the contract portion, but he was very lenient and he did work with me to get things done. Overall, I would rate sales a 9.2/10
Technical Support: Overall, it’s the best I’ve seen so far. I’m able to get a hold of someone 24/7, which is very nice. The techs there are very knowledgeable and any of my questions are immediately answered or passed onto someone who would know. For the past few weeks I have been working with Scott at Zogmo on getting my rack setup and some miscellaneous issues. He has done a great job with keeping me updated and he went the extra mile every single time to make sure that there wasn’t a better way to fix something and to make sure it was fixed properly. Overall, I would rate technical support a 9.8/10.
Datacenter: They defiantly did a superb job at setting up the datacenter. Everything is very neat and clean, and the datacenter is kept very cool. When they setup my first two servers for me, things were very neatly setup on my rack. I like to have things organized to an extent and have everything recorded in case I need it, and they obviously express the same desire. All the racks were kept closed and locked and they keep records of those coming in and out of the datacenter, so I felt as if my machines were secure. They also had a nice bench setup with a variety of tools and supplies that I was able to use (Not something you see often). Linn had no issues answering any questions that I had and he was happy to show me around the building. They defiantly have a very sound operation and I have been very pleased with my visit to their datacenter. I will give them a 10/10 so far.
My Visit I spent a couple days in Houston, so I could get my servers setup on my rack. When I first arrived in Houston, Linn was happy to pick us up and take us out to dinner. They made me feel as if we were a huge client, when in fact we are one of the smaller fish in the pond. Without a doubt, everyone at Zogmo knows what customer service is and how it should be done – It seems that’s a little hard to come by these days. I was very impressed with the overall experience and I can say that my switch from Corporate Colocation was a good one. Overall, I can say my experience with Zogmo has been great. I would defiantly recommend them to anyone looking for colocation in Houston. You won’t be sorry.
I will do a more detailed review of them a few months down the road, when we have had a little more experience with support and their network.
Before going to CP I contacted the owner on here on WHT and asked him some pre sale questions. He was very helpful and informative and he didn’t care how many questions I had.
After signing up with the hosting my account was created instantly and I was ready to go. Then I downloaded the free WHMCS that I got from CP and my hosting was already up and ready to sell. Since signing up with CP I have already sold so much hosting just by marketing their features on my website.
The support team is very fast and informative. The first time I sent in a ticket I expected to wait until a couple of hours later or even a day, I had a reply in under 30 minutes. My issues have always been resolved within a hours even if they happen at 3 a.m. Support is one of the main things I look for in a hosting provider and this company surely provides that.
The servers are amazing, they are configured with many different features and add-ons.
Part of picking my reseller I wanted to make sure I found a host with at least fantastico and other basic cpanel things but CP had the latest MySQL and PHP which is great. It also comes with Ruby on Rails which a lot of customers enjoy having. This has really been one of my key marketing tools.
Like most people think that the most important thing about finding a host is finding one that will not have data loss. Their servers are RAID protected on 7 different discs, this is very re-assuring. I also like the instant back ups they offer which makes it easy to maintain your own back ups.
In all I have to say this is the best host I have ever used I hope to be a long time client. I would just like to thank CP and their support team for such a great experience so far, and especially for migrating all of my 131 accounts manually.
I was looking for a Virtuozzo VPS for some testing purposes some time back.
Thought to give Geekstorage unmanaged VPS a try.
After ordering I opened a ticket to get an update on the status. After more than 3.5 hours I got a response and they sent the details needed to verify the order.
After around 4 hours I was told it would be ready that day. I was very happy as everything went smoothly till then.
Ticket response time is some 2hours-8hours on average from my experience, that is the good part there.
After I saw the VPS login details I went to the cPanel but ... 1. The cPanel was outdated (2-3 versions back do not remember exactly).
2. I tried from more than one connection and from more than one computer to make sure it was not any error on my part, but the cPanel would either time out or take a dead-long time to open.
cPanel either not opening or taking a long time to open can not be accepted on a VPS even if it can be accepted on shared hosting/reseller hosting.
I reported it to them in ticket, their answer was "It is possible to see slowdowns on cPanel access during peak hours" (on a VPS)
So i told them to cancel it and provide a refund. A week went away after that I did not say them anything, but the ticket got closed after a week without any reply or refund.
I then updated the ticket again. And they refunded me excluding $18.
I almost forgot about that in 1 week as I remain busy with other stuff and the price was not that amount, but I got an email after a week saying the ticket was closed. I checked to see no one replied or refunded when I 'poked' them again.
I joined GeekStorage a few months ago. (January Approx) and was extremely excited as I had been reviewing hosts for around six months while developing my site, and GeekStorage was always in the fore front of my mind.
Signing up was great, and in the first month I didnt use the space as more development was needed. Whenever I did have an issue or question it was always answered promptly and proffessionally.
However, Beginning in March I began using my webspace alot, not resource wise but frequenting it and trying to start my community. This is when the problems arose.
My site would load extremely slowly. I was the only user on it, and only had vBulletin installed. I thought maybe its vBulletin so I uninstalled it, removed everything I had uploaded and then accessed the site. Even the file folder page loaded slowly at that point.
Upon sending in a ticket I was informed that nothign was wrong and maybe it was on my end....Not what I want to hear when I can load other major sites quite quickly and im on a more than capable cable modem.
Then things became progressively worse, I would say in the last week I have gotten numerous server timeouts, just today my co-owner and I waited for two minutes before the background to the page even came up.
And my last ticket was not even responded to. Its been over a week for that.
So my review of GeekStorage is stay away. I have seen numerous people have slow loading problems and sometimes people reply with oh its probobly growing pains. Well when I go to a new restaurant and I get a cold meal because they just opened and are floaded with guests and not enough waiters, I dont go back.
I feel that they have done nothing to look into the problem. Even a post on their "geekmunity" by another user on the "Zeus" server has gone unanswered as to why the serverload is high.
I will now be looking into a dedicated server so if something goes wrong It is my fault and not because a company is overselling and being reactive instead of proactive.
This is a quick review of the VPS Provider [url] I will highlight four things: Support, Speed/Network, Sales/Setup, and Overall.
I have been hosted at [url]for 1 month now about, with my domain [url], we have 3 Dedicated for VPS hosting and a Hybrid VPS for sales, but I preferred a offsite provider for our main domain [url] So we went with GeekStorage! Support
Support has been excellent. Usually I have to request rDNS PTR but guess what, I didn't! It came all configured and everything. I've had two support tickets, one of which I've quickly resolved myself and the other one was fixed within a few hours. Overall the support is excellent and nothing is wrong, a few extra techs could do (this is a personal pet peeve of mine but it isn't a problem with most, actually it's not much of a problem with me as I only had 2 support requests.) Network and Speed
What can I say? They have their nodes at WebNX, a great provider! I get excellent pings, speeds, and my mail server etc. is nice and fast. I have 512MB guaranteed RAM but there are only 2 main sites on the VPS, using about 200-300MB of RAM (with cPanel/WHM). Uptime has been superior, I've gotten 100% Network and VPS Uptime! Not even a second I've seen the network go down, for any reason. Only time when it was down was when I accidently blocked myself via IPtables, had to use a proxy to get in SSH/WHM and unblock myself , but that's another story there..
Sales
Setup time was average. Took about 36-40 hours for my VPS to setup, a bit long, but they made sure it was running great, gave me status updates, and Jay did everything he could to make my VPS run faster and smoothly through the queue. I used the 'WHT50MORE' special and got a generous 50% off my 2 month prepayment .
Sales is also great. They have an excellent portal and everything. I'd say there are no problems with their billing. I haven't had a chance to open a sales ticket but I'm sure that there would be no problem.
The free control panel that comes with each GeekStorage VPS is perfect, I find that a great need aswell.
Overall
GeekStorage is a excellent, top-notch company. I'd give it 5+ stars, and reccomend it to ANYONE else who is looking for a stable & fast VPS provider. Don't hesitate: Go Geek! Verification for the MODs: Domain is [url] hosted via GeekStorage (they use dedicated servers/colo at WebNX)
For over a year my websites were on a VPS with JaguarPC. They were nothing but great and I was happy to be a customer with them, however my websites did not warrant the resources that a VPS provides and there was no point in paying for something that just wasn't getting used, so I decided to cancel my account and find a shared host for a low cost.
I found GeekStorage through WHT and liked what I saw. Jay answered all my pre-sale questions professionally though it wasn't as quick as I'd like (it took an extra couple days which he apologized greatly for) However the reviews were positive on here and on google, their pricing was good and I even got to use a WHT coupon code to save additional money. With a 60 day moneyback gurantee there wasn't much risk so I took the plunge. Setup was done within 30 minutes and I was off and running.
I now have 3 sites being hosted on my account and have not ran into many problems. The only hiccup I receive is that the sites do slow down, at first I thought this was Geekstorage but it is my ISP instead as no one else has experienced it. But as to them actually going down completly that has not happened yet, they've been up and running everytime I check and no one from my guild (one of the sites I run) has experienced problems and a couple people have said it's faster.
I haven't had to contact support too much which is a good thing. But when I did they have answered my questions and so far have solved the few problems I did have. They are usually quick the respond but the longest I had to wait for a response was about an hour. Shortest time I think was about 15 minutes. When they do respond they are professional and easy to get along with. They seem to have a way of explaining things so that anyone can understand without dumbing it down if that makes sense.
After 1 month I am overall happy with Geekstorage, my sites have been running smoothly besides my hiccup that only I experience. The server itself seems to not be overloaded which is good. For anyone curious I reside on the zeus server. But if this level of service continues I am happy I chose Geekstorage and hope for many more months of good service
And ofcourse the websites. www.clarifiedjudgement.com [url] This is my guild's website. Vbulletin is our forum software and it has its fair share of addons mainly resulting in WoW. Before last week it was also running EQDKP with it until we as a guild decided not to use DKP anymore.
www.dreamingdolphins.com [url] This is my hobby video 'studio' where I post my projects and such. It is ran on Joomla 1.5 with its on set of extensions www.dolphinnights.com [url]
Finally this site is my personal blog that goes in hand with dreamingdolphins.com It is ran on wordpress
Clarified Judgement and Dreaming Dolphins receives the most traffic and Dolphin nights was just opened this month so don't expect much if any traffic to come to it for a bit.
I have been with GeekStorage for about a month and to say the least I have not been a happy person. Before I even was with GeekStorage I hosted with Dot5hosting which wasn’t a good story either. Overall GeekStorage was not what I expected. Their support team at first was excellent and speedy, but then as time passed tickets would get answered in 8-10 hours.
My intent to switch to GeekStorage was primarily because I thought they had fast servers. I had read some good reviews about them and I was convinced. Their prices where good, they had some good specials and they had a 60 day money-back guarantee. Of course, before I host with any company I always contact them and ask them a few questions, just to get to know them little. Their owner, Jay, replied promptly and from that point I was ready to order.
At first, I was impressed. Their servers where much faster than the ones they had over at Dot5Hosting. I was like a little kid in a candy store believing I had just found the perfect host at a good price. I was wrong. After a few days I started to notice that my site would freeze up for 10-20 seconds while loading. I contacted their support team and they said this was caused because some users where “abusing the resources” and that “they were looking into the issue”. I thought this would only be temporary so I waited a few more days to see if the problem would go away. To my surprise it did not. So again, I contacted the support team and told them. They said that they where removing the users that caused the problem and that the problem would be fixed soon. Again, I waited and the problem was still there.
My temper started to rise a little and I contacted the support team again, this time asking that they move to another server. They replied saying they didn’t have any other server’s available and that they were setting up a new one in the weeks to come. Of course “weeks” could mean two weeks or eight weeks. I dint want to wait, so after some negotiation I was finally moved to another server.
For a while it seemed that problems had gone away on this server, but again I was wrong.
My website would sometime freeze up and wordpress loaded slower than ever. So again I submitted another ticket, and they replied saying that the “slowness” was caused by users abusing the resources. At this point I was not putting up with GeekStorage anymore. After a bit of investigation I saw that GeekStorage was packing all of their shared servers. So even if they moved me to another server it would still be slow.
I then began my new quest to find a new host. You might have seen some of my threads around this forum looking for hosts that “don’t oversell” I finally stumbled into StableHost and they seemed to have what I was looking for. I contacted their support team and Tyler responded promptly answering all my questions clearly. He even offered me a free trial month to test the waters with them.
So I created my account with HostStable and then asked them to transfer my site over. They responded in about 2 minutes and my site was up and running 15 minutes after I created the ticket. I couldn’t be happier now with StableHost. Not only are their servers blazing fast but their support team is exceptional. I will post a 1 month review about StableHost once I reach that mark.
Before signing up I searched all over the internet as I always did. I was looking for a “managed” VPS. I headed to WHT as my main source of information then google, few days later I narrowed my options to 3: Liquidweb, Wiredtree and Geekstorage, I was so confused that I decided to flip a coin :p but something changed my mind, it was the Geekstorage (whtspecial) --- VPS Special - 50% OFF (one-time), FREE 128 MB RAM Upgrade & 50% MORE space & bandwidth! ***Coupon code: WHT50MORE --- It became an easy choice now since I'll be paying around $18 for a 512mb RAM VPS! and of course I paid annually ;-)
My order was confirmed 2 hours and a half after paying, VPS was up and running 5hours after confirmation, this make it 7 hours and 30 minutes between paying and SSHing your VPS :-)
The VPS came with all requested options and is fast, very fast. Support is fast too, the average response time is around 1 hour. I asked almost every kind of question from email not sending problem to installing firewall and securing the vps to installing apache modules. I got positive answers to all of these. I can say I'm satisfied.
Something else I like about Geekstorage is the client area. Its very neat and gives you every single information you might need. Every email sent to/from geekstorage is saved there so you will never need to search your email archive for an old ticket. Updating the hosting package and adding options to it can be easily done from there too. However something is missing, its not possible to disable auto renewal manually, to do so you have to email sale team.
This is all I can think about for now. If you need any information about Geekstorage from a customer view don't hesitate to post here.
I have to tell you about my not so happy experience with Geekstorage.
Let me make it short:
Slow loads, there are hours where it's barely loading, from anywhere in the world, I've sent in 1-2 support tickets, but the only answer I got was that it should be okay again (oversold?), no concrete answers at all.
Right now, I'm having a DB Error on my forum, been so for the past hour or so, still waiting for a reply to my ticket, marked as High Priority.
Support: Slow, just plain out slow, I was assured to get my tickets answered within a hour when I spoke to their sales dude, sadly, they havent been able to hold their end of the bargain within that one.
Overall: They are good if you want to have slow loading websites, fly by the day support answers, and in my shoes, a DB Error on my forum.
I am looking for a new host, anyone with any good recommendations ? Pref EU location, but will also be able to live with a Texas based location.
The second week of July AmeriHosting moved my VPS to a new server or something and changed my IP addresses. No big deal, except the move failed miserably. My sites were down for a week. Shortly thereafter, email was down also for a week. What had worked on the old VPS did not work reliably on the new VPS. Messages sent to support went unanswered, or were given inadequate responses. They also could not go back to the old VPS which was working acceptably (and had for 2 years); I do not know why. No backup was made or else they could have gone back. That's what I think anyway. On the new VPS they did not have the same version of PHP or PHP modules. This broke some of the sites; and asking them to correct the problems as they were discovered took several days up to a week. Now the first week of September, and problems persist. This time I cannot issue a backup in Virtuozzo. This has been going on for 2 weeks. I get a response every couple of days about this is being looked into and they will respond, but no one ever does.
I've been told on several occasions the past week that they were going to move me to a new VPS but keep my IP addresses; this has not yet happened and it has been a week.
Twice I was told it would take only a few minutes to do this and it would be done that day. It has not yet been done. To add to the matter, I prepaid for a year, and I have 6 months hosting left with them. So I feel pretty damn screwed. My largest hosting customer has just moved sites from my service to another service this past week, so I am clearly losing revenue from this ordeal. Phone calls have gone unanswered (during the freakin' day!). Messages to billing and support get absolutely no response. Tonight I left a message that I wanted the name of the president or owner and his phone number so that I might enlighten him about the problems his customers are having and the dire straits his business is in.
At one time I would have recommended AmeriHosting.
Not now. Not ever. Don't even consider AmeriHosting. They'll **** you good at some point and harm YOUR business and YOUR CUSTOMERS' businesses, too.
We've been using MyVPSHost without many issues for years now. We use them so much that we've shipped them our own personal hard drive to operate our VPS on. They were always pretty fast and responsively up until recently.
I use cPanel on the VPS and we ran into a licensing issue in which it appears MyVPSHost has installed a server license on our VPS and not a virtual server one (We use cPanel VPS Optimized). You can't access cPanel, WHM, Webmail, etc. due to this error.
I've gotten no response back from MyVPSHost via e-mail, ticket, or phone. Every ring goes straight to voicemail and /dev/null. I've gone as far in desperation as contacting their provider, the name on the cPanel license (FastServers), however since I'm an end-user of a third party they can't help me. I also contacted cPanel who confirmed the machine is probably licensed incorrectly, however since the license wasn't purchased directly from cPanel, they can't help me either...
A quick look on their website reveals a company forum filled with recent complaints, offline servers and no replies from anyone working at the company. Is this an abandoned ship? Susy used to be very quick with everything and now I feel like she was the only person there and she passed away last week because the company isn't saying anything, she's not saying anything... we're just dead in the water.
What's the deal here? And if I get the hard drive back from them... where do I go?
After loads of head scratching and months of searching for a UK Dedicated Server i finally come across Rapid Switch, And at only £46per month after VAT (Tax) i am extremely impressed at my Core 2 Duo Server.
That works out at just shy of $100usd per month which in my opinion for a UK Based server is an AMAZING price!
A few points since i signed up last sunday (1 day before bank holiday monday!) - I paid direct with my Credit Card, no PayPal nonesense - I Submit 2 or 3 support tickets to check response speeds etc, and didnt wait over 2mins for a reply! - They got my server deployed between 11pm and 9am thats on a sunday night/bank holiday monday! - They responded VERY well to my additional IP Request (Within 5mins)
All in all my first weeks experience with Rapid Switch has been amazing, So good ive subscribed my card for the many many months to come using there services!
Brand new to posting on this forum, but been browsing for a while. Also brand new to VPS, but i recently decided to take my first plunge into the VPS world. I've been using Iron Mountain VPS for about 3 weeks now, and since there seems to be very little talk about their services on this forum, I thought it would be useful to post my opinions, and maybe get the opinions of some others about this provider.
My Background: I began my search for web hosting because I had been hosting my own email server at home, but began to have several issues keeping the server up and running (power outages, network outages, power supply failures, etc...). My wife was complaining about her email being down, so I began looking for a more reliable solution I'm also a software developer, so I also had some interest in running some "hobby" type j2EE programs, so I began to look at VPS solutions. Since I am pretty technically inclined, I was just looking for a low cost unmanaged VPS solution with at least reasonable reliability that was powerful enough to run j2ee applications, host email, and run a couple other services like hosting my digital photos and setting up a versioning control repository (svn). I actually took the time to make a speadsheet to compare over 10 VPS providers, and eventually found Iron Mountain to be the best solution for me.
Setup: Their sales department was VERY quick to answer my questions, and very accomodating to my requests. I purchased their Pearl package online, and once the transaction was complete, I recieved an email that I could already log into my control panel. Here is the timline that things happened:
11:35am - Purchase transaction complete 11:36am - Recieve email on my billing info, and how to get into my VPS control panel. 11:48am - Recieved email that my VPS has been initialized, and I can no SSH to my instance 12:22pm - Recieve email that they have already setup a MySQL database for me (on their servers), and it is ready to use (without me even asking mind you). 4:31pm - I send an email (not even a support ticket) saying that I actaully prefer PostgresSQL 4:40pm - Recieve email that they will setup a Postgres instance for me 5:34pm - My PostgresSQL instance is up and ready to go (on their servers!)
So in summary, that is 13 minutes from purchase to having my instance up and running. 34 minutes additional to have a database ready for me to use (without me even asking for one). And another hour of time it took them to get a Postgres instance up for me... Not bad
Perfromance/Reliability: Let me preface this by saying that I am a father of 2 with a full-time job, so I really don't have time to run benchmarks and such. Also, my VPS is more of a personal site, so I don't have to worry about reliability as much as say a reseller or ecommerce customer. So I'm only basing these comments on preception and my knowledge of the technology Iron Mountain uses. In genereal, I have experienced NO downtime, and performance seems VERY quick. My J2EE application almost seems to run faster off these servers than it does on my localhost development environment... which is good enough for me.
Now let me rant about why I am very comfortable with their ability to continue to have great perfromance and reliability. One key here is that this is clustered web hosting! This means they have (for example) 30 servers working together like 1 giant computer. This giant computer runs all of their customer's VPS instances. If one server were to fail, nobody is losing service, it just means that there are now only 29 servers making up this one giant computer until they can get #30 back up and running. This not only protects us customers against one possible cause of downtime, but it also allows Iron Mountain to do server maintanence and upgrades without interupting any of their customer's service. My employeer has a similar setup in their datacenter, so I am semi-knowledgable on the benefits of a cluster. Now their service could still go down because of things like network issues (which is often out of the control of the VPS provider), but at least it removes risk at one point of failure. If you need anything more reliable than this, you should consider other alternatives such as having a mirrored service with another VPS provider on a completely different network.
Another HUGE selling point for me is that they host my databases, email, and spam filters (and DNS if you need to use it) on THIER servers! All three of these can potentially hog system resources (disk space, memmory, and bandwidth), so to not have them taxing my personal instance is HUGE. This also spares me from having to configure and maintain these services on my own. Oh, and to top it off, the perfomance of these services are VERY fast. However, the flexibiblity is there if you decide you want to host your own database and email on your own servers (obviously).
Support: As I mentioned earlier, I only really needed an unmanaged provider, and I haven't experienced any issues to this point, so my opinion on their support is limited. However, I have sent about 5-7 emails their way, and have received a response from them within 10 minutes every time! This gives me quite a bit of comfort should a real issue arise.
The funny part of all this is that I can not tell whether Iron Mountain's plans are managed or unmanaged. I guess they are at least semi-managed, as they have setup a database for me without any questions. I guess my question is whether they are fully managed (ie will do backups and install custom apps for you) or not... Maybe an Iron Mountain rep can chime in here.
Summary:
VERY smooth sailing so far. I have email, databases, subversion, apache, tomcat and more running, and still have plenty of resources left over for more. Sales/Support has been VERY friendly, and I have no concerns their. For what I need out of a VPS, who could ask for more. Their prices are also very reasonable, and their new Quartz plan is an amazing deal for a hobbyist like myself. Not really much to critisize at this point, but I will keep this forum up to date if anything arises.
I've ordered server from LeaseWeb two weeks ago and still wait for the server setup. Its looks to slow for me - we are used to wait only a few hours for servers setup in datacanters in the US.
I'm afraid that such slow response will be also in response and level of the support. Do you think I should cancel this service and look for other provider in Europe? If yes please suggest such provider.
I've paid in advance by paypal for 3 month(~ 500 EURO). Do you think I will be able to cancel that payment?
I've been a layeredtech customer since early 2005, and until this last insane price-hike fiasco, I've never had a major complaint. But now it keeps getting worse.
I wound up keeping this particular server around after the price hike (for several reasons, one of which was misinformation from a LT sales person regarding the prepay option) and several days ago received an email stating that my server would have to be moved, and that due to the chassis type of my old server, they could not move my server, I would need to migrate to a new server.
The email was less than forthcoming with details, so I tried to phone the person who sent me the email. The call went straight to his voicemail, where I left a couple messages asking him to return my calls, which he never did.
Finally I called their Sales department to figure out what was going on, and finally spoke with a nice & friendly guy (in a different department), who he stated that he felt like he was in the middle, and he just wanted to help us (the affected customers) out. Okay, I figure I can handle moving all my custom software to a new server figuring that they would find some comparable piece of hardware to move me to at the same cost.
No.
I was told I would have to pay around 10% more per month for a server with only a slightly faster CPU, only 1GB of ram and only 1 hard-drive (current server has 1.5GB of ram & 2 hard-drives mirrored)
Oh, and I have to have everything moved by the 18th of October. And I'll have to pay for 2 servers while I move. Or, I might be able to have the server moved to a different space at Savvis, but that would likely only be a short-term solution, and this situation would come up again.
I find this really appalling--they really must hate their customers who helped them through the early years!
We first noticed the issue on July 19th, Backups were taking a while to transfer from our own servers, and we were getting tickets from clients asking why this was happening. At the same time, it took about 4-5 minutes to log into the backup console. Issue seemed to correct itself so that backups were possible, and we assumed that scott would be aware of it and would work to resolve it.
Again on the 29th it slowed completely again. We immediately dispatched an email to their support email asking whats up, gave them detailed information such as access to the script and the output so he could monitor it.
The same day a few hours later we got a response that he would run the script and monitor it.
On the 31st, after not getting an update I asked what was going on. He said he ran the script, it seemed to stall for long periods of time and he would know more in the afternoon.
After not getting an update for ~5 days I asked what was going on and I expressed that i was not happy with the lack of communication/updates ont he situation. He updated me later that day saying that we weren't the only ones being affected. Fair enough, he is working on it. Thats all I wanted to hear.
Now ever since that email I received on the 5th (AUG) it has been up and down and all over the place.
After seeing him post on the forums I sent him a PM (10th August), summed up it was basically saying I had an issue, and I need it fixed. I figured since the PM system is usually pretty good at not losing them that he would see it and respond accordingly, that way there was no chance of it being lost from point A to point B as an email.
Well to this day, no response nor resolution.
I really have exhausted all points of communication, and I want to make it clear that I am not bashing them, when it works it's great. But maybe someone else affected can provide more insight..
I signed up for geekstorage.com in January. I use the account mainly for sandboxing new development, but I also maintain my website on my account. My website is not a real issue right now because my portfolio is not up right now, and I am not super worried about it.
Anyways, working on a clients website on my account, and for the last few days, I have experienced ftp outages, slow connections, and sometimes httpd outages. I informed them of this a couple of nights ago, and they said they were aware of the problem. Same thing was happening the next day, so I updated the ticket. They said they were working on the issue and it would be fixed in 24 hours.
The response time was good, but I also still feel in the dark. Its been a real issue trying to do updates to the clients site, when I am unable to connect to the ftp for sometimes 5 minutes or more.
I am considering switching hosts, but I went with geekstorage because I heard good things about them, and I also paid for 3 months in advance.
I understand there will be problems sometimes, but I just still kinda feel a bit disappointed.
Any comments from current or past geekstorage customers, would be helpful. I am really trying to decide if I should wait it out longer, or just bail now, and get my refund.
Just wanted to share some positive feedback about Geekstorage..
I'm not qualified to provide a proper "review" or anything, just another schmo customer; but a happy one.
When shopping for my VPS provider I needed access to good server resources and good quality bandwidth at a fair price.. They keyword is Fair not cheap. I believe that you get what you pay for and if you're shopping for the cheapest product you're going to get the cheapest service..
Since being with Geekstorage I've been very happy with my products performance (VPS35, VPS50, and back to VPS35), and with the communication I get from both billing and technical support. Tickets are usually answered within 4 hours of my submitting them.
GeekStorage's support is awesome. They usually answer within 10 minutes and so far (only been with them for 2 weeks!) they have solved every issue perfectly.
The quality of their support and their attention to detail is the best I have seen in the past 5 years.
I am hosted with Media Temple, but looking to get out from under their slow grid system. I am on their (dv) service but was looking around on Geek Storage's reseller web hosting.
Few Questions:
How is their support response time?
Knowledgeable Support Staff?
Kind friendly service?
Fast Setup?
Things I like that I don't like about MT
GS, utilizes cPanel which I love, plesk I hate, and mt for some reason uses plesk.
After my bad experiences with the other provider, I decided to go with GeekStorage.com for my hosting needs. I found plenty of positive reviews for them but so far, it doesn't look good :-/
The support was fast enough, but not really helpfull. My basic problems, so far, are:
1. The VPS is _really_ slow. Simple operations like listing (ls) the contents of directories with 4-5 files takes around 1~1.5seconds. Editing /etc/vim/vimrc with vim takes around 3 seconds (to open, I mean).
2. While trying to install phpmyadmin from the default ubuntu repository took me almost 10 minutes, from downloading to installing the packages. Something my old Dual P3 (yes, pentium 3) did in less than 2 minutes. Accessing the phpmyadmin page (with a web browser) took around 3 seconds, and no, I don't mean loading the database scheme and stuff, just the login screen. It just stood there for 3 seconds, then instant load. No, it wasn't a DNS problem. My browser was just hanging at "Waiting..."
3. Bandwidth is _really_ low. Tried downloading different files located all around the world and I never seen more than 300k/s, max. Sometimes it drops to a painfull 150k/s and just stays there.
4. Timeouts. First night they got my VPS up I had small downtime periods. I was trying to edit the DNS files and I had like 20 disconnects in 1 hour. The connection was working for 2 minutes, then *poof* dropped for another 2 minutes.
5. The virtualization. I can't install simple software as pureftpd. All I get is "Jan 4 20:38:21 vps pure-ftpd: (?@?) [ERROR] Unable to switch capabilities : Operation not permitted". Tried different workarounds (trying to avoid recompilation with --without-capabilities) but nothing worked.
As answers, all I got so far is:
- for the connection problem:
"Could you please provide the results of a traceroute when this problem is occurring? We will forward it to the DC and see if they can determine any network issues. Thank you, and apologies for the trouble."
Got the answer 1 hour after I asked them if there's something wrong, but it was too late... the problems were gone, for the moment.
- the slow response from the vps: "2-3 seconds is understandable during peak hours, however we have not seen this issue come up on node3 since the server was rebooted recently. If the issues arise again
please let us know, we will check on the cause." I *almost* understand about the peak hours, but it's not normal. I remember this was an issue with *shared* hosting. This was one of the reasons I got a VPS in the first place. Basically they're telling me that during peak hours my customers will have to wait 3 seconds for my websites to load. You know what the average user does after waiting that many seconds for a page to load? Closes the browser or types another address.
I have the VPS512 plan (the $55 one + $3 safetyweb protection) + extra 50% bandwidth and disk space. My VPS is located on NODE3.
Anyone else experiencing the same issues (maybe on another node?) I'm still hoping for this issues to go away, maybe it's something temporary, but if this happens for the whole week, I'll definatelly ask for money back (they have a 60day return policy).
I originally signed up with Geekstorage in November with one of their specials. They got me hooked with the "Geek" theme they had, thinking these guys know what they are doing and that was first mistake.
I signed up for the VPS 512 for $55/month, which was decent but not an amazing deal.
* Only $55.00/month (Get 50% OFF your first invoice! Use coupon: WHT50MORE)
Since the beginning, my VPS was slow, but they kept telling me that their on and getting it fixed. The server was fast one day and really slow the next and it still is til today. And when I say really slow, I mean really slow; cpanel would take over a min to load, and sometimes I would finish typing up a support ticket before it finished loading. Now as far as support, at first they were very responsive (at least when you're within their 60 days money back guarantee), within 20-30 mins tops. Then after they 60 days, it went to 60 mins, then 2 hours, you get the idea.
I'm a very patient person, and they gave them several months to fix the server issue but that still was not the reason I canceled. I purchased a domain from Godaddy and when I changed the nameserver to our vps, the site was propagated for a couple of hours and then unpropagated, then in the morning was propagated, and then unpropagated. This was the first time that I have had this happen. So I put in support to check to see what was going on, and the support gave me a canned answer, it take 24-72 hours to propagated, but that was not what I was asking, in fact I even mentioned in the ticket from the beginning I know that it takes 24-72 hours. I then asked them again as to what was going on and again he responded with the same answer. So being a little fed up with this, I decided to changed the nameserver to my friends server to see what happens and long and behold within 3 hours everything was up.
Now, I not blaming them for what was going on with the nameserver issue, but it's when I responded back to them that it's working on my friends server and not on mine, they straight out said that I should of provided the domain name and tried to pin it on me.
Again, I don't disagree with that but how was i supposed to know support wanted the domain name, when they didn't even ask for it, which they had a couple of times to do so. And after mentioning that to them, all they could say is if they could cancel my account, that's a great why of saying thank you for your business.
Bottom line, being a paid customer and tech trying to put blame on customers, isnt my definition of customer service. Not professional and bad for business
Pros: Ok price package, but not great Cons: Bad support, live chat that's never online, a phone number to call that always goes to voicemail, really slow server
After several hours of reading reviews and comparing hosting companies, I narrowed it down to Knownhost and Servint. I ended up going with Servint and I'm extremely happy with the support, price and speed of hosting.
I went with the essential VPS: 30 GB Disk Space 1 TB Monthly Transfer 768 MB Guaranteed (1.5 GB Burst RAM)
CentOS 5 Operating System 4 IP Addresses Unlimited Domains and User Accounts FREE Virtuozzo Power Panel FREE nightly backups FREE cPanel or Plesk 9 Available [details] No set-up fee $49 monthly
I can say my site loaded 10-20 times faster than it did with Geekstorage and their support is amazing, you can email, call or support ticket. They respond to support tickets normal within 10 mins and most of the time less than 5.
Compared to Geekstorage, I get better support, really fast servers, and more bandwidth. Also, I after I switched to Servint, I put in a request to have my hosting canceled, but didnt get any kind of confirmation saying they received it or anything. I put in a support ticket to billing asking if they received it but no response. Then I put in a regular support ticket asking the same thing, no response. Now, it's almost two days since I put the tickets in, I decided to put a post in their forum, and soon as I register and was waiting for admin approval from admin to be able to post, I get an email from Jay saying that they are in the process.
Btw, with Servint same thing happened with another domain, but the difference between Geekstorage and Servint was ... Servint's first response was "what's the sites address?" instead of a canned answer.
I'm thinking of getting a small shared account with GeekStorage, just wanted to see if any others were happy with them? A quick search revels a few negative threads about load/downtime but most seem quickly resolved.
I am in the market for a VPS. I am looking to be with a stable company, and although I desire the best possible value, I also need a solid, stable product, and this will be used for a business project. It seems to me GeekStorage is newer on the scene, but I have not been afraid to use a brand new company before. Wiredtree obviously has a very good reputation on WHT and other places across the web, but there isn't much on GeekStorage, and what there is is mixed. However GeekStorage has some very active forums on their site, and the people seem to be knowledgeable. Their offers seem to be very similar, although GeekStorage gives a little more RAM at a little lower price (with their current special). Also they do offer DirectAdmin, although I think I am going to go back to cPanel anyways.
Any GeekStorage customers out there willing to pipe in, Wiredtree customers welcome as well.
In the beginning everything was fine, must say Norman at geekstorage is a great guy, but the other guy Jay Higdon is a total piece of work. One of the worst people i have ever tried working with.
I got hosting with them about a week ago, norman helped me setup the site to work, but not fully, main feature of the site failed due to server setup errors. In the beginning when i got the host there was tons of whm erros and errors on server that norman needed to fix.
Anyway my complaint is this, today I sent a ticket and explained that i will need to migrate my site to a different host but after when its done i will email them again and tell them its done so they can cancel my account. About 5 min later i try to log into my site, and none of my sites are working. I tried emailing Jay, which was the person working at the time and asking him what did he do, and that i said i need to migrate the site to another server. I never got a reply, got my refund (-$18), but all my work is gone and i cannot get in touch with Jay. When i open a ticket, i get a message from him that ticket was deleted.
I know there is lots of happy people with this service but this is a warning, if you try cancel with them they will treat you like a piece of garbage. Now, im out of a server, all my work is gone, geekstorage is ignoring all my messages to even get my backups, cause i know they have them (i had the addon safetyweb where they make 2 backups a day)
