How To Cancel A Leaseweb Dedicated Server
Oct 22, 2008
I'm moving on to new pastures and I'm looking to cancel my leaseweb server. I've been through their main site, self service centre and can't seem to locate anything. Does anyone know how to cancel a server with them? I'd ask in sales chat, but each time I try they're offline. I'm worried it's getting closer to the renewal date and I'll be tied in for another month...
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Jun 9, 2008
we've been with Softlayer for a little over a year. The service has been good but their support has been a nightmare for us. There was a time that we were under a dos attack and they refused to do anything about it which is what forced us to switch.
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Jun 22, 2008
But that's not the reason I'm here. My billing ends on the 12th, their terms require you cancel the server 3 days before billing ends. I pay manually each month by pay pal. I tried to cancel the server today, what I assumed was 3 days before the 12th and they told me I couldn't do it. That I had to pay for another full month. So I told them I just won't pay and they threatened me with a late fee. Is there anything legally these people can actually do to me if I don't pay? All they have is my contact information, I don't think they could submit to collections over that without my social security number.
To make a long story short, as a consequence of the outage we lost some of our advertisers, and right now we cannot afford our old server. We decided well in advance to delete our server, so early this week we contacted the customer care and asked when we were supposed to enter the cancellation ticket to have our server removed before the billing date (June 22). We were told to post the ticket on July 19.
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Oct 7, 2008
We did better than that. We posted the ticket shortly after this first chat. On July 19th, we went into servercommand, to find out that the cancellation ticket was no longer there. I rushed into the live chat, and was told that the ticket was lost because we had not posted it in orbit. Ok then, let me post it immediately in orbit then.
Well, unsurprisingly, Orbit was unavailable in that moment. We told the live chat tech, and basically we were left hanging on the chat for hours until we were able again to access the orbit system. the Live Chat person said she could not enter the ticket for us, so we had to wait for orbit to load for us again.
Well, guess what? Orbit loaded again for us, but exactly after the Midnight, so it was now effectively the 20th, no longer the 19th. Nice, uh? Do I smell something fishy here?
So, I went to the chat today, and here is the reply:
Please wait while we find an agent to assist you...
You have been connected to Daniel W.
Daniel W: Hello. How can I help you?
Customer: Hello, I need urgent help. It is the third time I am attempting to delete a server, and cancellation is sitll not going through as it should
Daniel W: ok, what is the account id and password? and the reason for cancellation?
Customer: <<snipped>>, H1 outage
Customer: I had sent another ticket more than 1 week agoi
Customer: but it went lost, for some reason
Customer: so I spent two hours a couple of days ago with one of your guys to send this other ticket
Customer: but I see that the cancellation date listed is July
Daniel W: Before I can transfer you to another department, I will need to confirm your account information. Please provide you Orbit/ServerCommand login and the last 4 characters of the password.
Customer: while we wanted an instant cancellation
Customer: <<snipped>> / xxxx
Daniel W has left the session.
Please wait while we find an agent from the Customer Service department to assist you.
You have been connected to Andrew S.
Andrew S: Hi! Thanks for conacting The Planet's Billing Care Team. May I please have your Login I.D. and last 4 characters of your password to Server Command or Orbit please. Please feel free to ask about our promotions
Andrew S: one minute
Andrew S: I am reading you last chaty
Customer: <<snipped>> / xxx
Customer: ah ok
Andrew S: Please give me a few minutes to look into this for you. Thank you.
Andrew S: I will have to get my accounting department to review this for you. It has a July date for cancellation because the server cancellation ticket was put in in less than 48 hours from the billing date.
Andrew S: I will have them review this issue for you.
Andrew S: How else may I assit you today ?
Customer: I sent another ticket days before, and it was lost. On July 19 I came to talk about this with one of your techs, and we were unable to access orbit
Customer: They said to wait until orbit was available again for us
Customer: This should all be saved in your logs, I hope
Customer: So, what should I wait for?
Andrew S: I am creating a ticket to the accounting department for them to give you an answer on the cancellation date
Andrew S: ok sir How else may I assist you today ?
Customer: Nothing else, thanks. We will be waiting for the reply.
Andrew S: Thank you for choosing The Planet again my name is Andrew and I hope you have a great day!
Thank you for using InstantService. You may now close this window.
Your session has ended. You may now close this window.
Not bad way to answer a customer who has been with theplanet for 7 years! Not only I am NOT bitching about the advertisers I lost because of the outage, since that's our fault, but I must also go through this strange - not to use another word - issue. I spent HOURS this week just to (not) being able to delete this server. I hope the fact of posting this on WebHostingTalk will help us and others in the future.
I'm not a direct client of Leaseweb, but it's not a secret that my domain is pointing at their servers.
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Sep 8, 2008
I purchased a shared hosting plan from a reseller and since more than 43 hours my domain is down! My provider (the reseller) said he's waiting for Leaseweb support... according to my informations, in more than 24 hours they just made a reboot of the server!
I'm really bored of waiting with no chance of intervention! My provider says he can't do anything from his side, i can't contact Leaseweb cause i'm not a client... please, help, what can i do?
I need my site back online!
I ordered a leaseweb express server 4 box with windows server 2003 and have been running it, installed some software etc which worked out fine.
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Jun 3, 2008
Anyways, I wanted to disable tcp/ip filtering which I did and afterwards it prompted me that I would have to reboot the server for the changes to take place, I clicked ok and it rebooted. Now I just can't connect with remote desktop, I tried everything.
I'm guessing it either shut down or didn't reboot properly? I tried sending an email to leaseweb support 2 days ago but still no shadow of any reply..
It says that I can reboot the server using the SSC but when I log in there, I can't really find any reboot option.
since 2 month i have a linux gold webspace package from the hoster leaseweb.
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Aug 18, 2008
The speed of my webspace is very slowly from time to time.
Are the server from leaseweb faster?
My website: downarchive.com - it's wearez site and hosted leaseweb.
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Nov 13, 2008
Yesterday. My server was downtime to today! We contact leaseweb and they said: "we delete my server" ... when my contract not yet finish.. (8/27/08 it's finish
My database - My source - script - website was delete!
... Next. I trying contact leaseweb once more time but they didn't take phone !
What's are they doing? I didn't know!
I just ordered an Express Server 6 with Windows server 2008 from leaseweb a 3-4 days ago and they have provided me with login information for the server
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Apr 1, 2009
I can't really connect to it.. I'm using windows XP pro SP3, would this cause any problems? I also have a static ip and all.
It doesn't work from anywhere, not my house nor other places.
I'm guessing leaseweb screwed up on this one right? I have contacted their support but have had no reply in over 2 days.
I used to use leaseweb but I cancelled my subcribtion so I'm guessing the problem is elsewhere.
I've ordered server from LeaseWeb two weeks ago and still wait for the server setup. Its looks to slow for me - we are used to wait only a few hours for servers setup in datacanters in the US.
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Oct 30, 2008
I'm afraid that such slow response will be also in response and level of the support. Do you think I should cancel this service and look for other provider in Europe? If yes please suggest such provider.
I've paid in advance by paypal for 3 month(~ 500 EURO). Do you think I will be able to cancel that payment?
can i get some review on www.leaseweb.com and can i host such website on there server
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Jan 30, 2009
please go to www.rapidshare-search-engine.com to see what kind of search engine i have
Leaseweb Three Month Review
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May 22, 2009
1 ) Why this review
2 ) Ordering a Server
3 ) Things are running
4 ) DDOS
5 ) 100 mbit burstable @ 8mbit ...?
6 ) beeing d*cks
*Why This Review*
Originally the intention was to forget as soon as possible about what happened in the past three months and to move on with our new isp. To our regret, Leaseweb has besides the overall lack of service in the past months found it neccessary to kill our network connection without notice a day prior to the ending of our contract. Eventhough the impact is minimal, this gesture speaks for itself.
*Ordering a Server*
Having been a leaseweb customer directly and indirectly for several years in theyre budget segment we to be fairly honnest have rarely had any trouble ordering, nor have we had any trouble with the delivery of the purchased servers.
We experienced differently when ordering the following :
Dell Poweredge 1950
2x Quad Core Xeon L5320
16 GB DDR2
4 x 300GB SAS
IP KVM card
1 x 100Mbps Full-Duplex
10 Mbps (95%) bandwith
SLA : Best Effort
OS : Debian
Ordered 09/30/2008 - payment sent immediatly
summary of the communication exchange ...
Prepaid for 1 year: EUR 19xx.
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Aug 13, 2009
HP server provisioned on Apr 18, but with wrong hardware: KVM not working, and RAID controller can't do JBOD.
After slow and lengthy email exchange, they agreed to swap it with a Dell that's supposed to fix these hardware problems. Price would remain the same.
Dell server provisioned on May 18, but again RAID controller can't do JBOD. And access to KVM is not provided.
And they want to charge me another EUR 19xx for this replacement server!
Immediately emailed them about these 3 problems, but it's been 4 days and haven't heard a word from them.
I have registered a domain and bought hosting with 1and1 last year for 60$/year. They have my paypal id and deduct the fee. How can I cancel the subscription as I have no luck with this domain and hosting?
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Jan 13, 2009
I'm moving my account from hostgator to Dedicated server, and need to know what is the
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May 7, 2008
last date, that i can send "Cancelation request".
Regarding the last invoice:
Date Created: 2008/12/22
Due Date: 2008/12/27
Date Paid: 2008/12/22
So my question is can i f.e. at 2009.1.20 send caneclation request?
Does 2 days enough? [i update dns-s yesterday, and need 2-3 days to be sure, that they were propagandised]
Any abuse of our staff in any medium or format will result in the suspension or termination of your services.
Customers may cancel at any time via a cancellation form. HostGator gives you an unconditional 45 day money back guarantee on managed shared hosting, and reseller solutions for any customer who paid the first invoice with a credit card or with Paypal.
I was along time customer of Hostnetway. And as you may know, they been gone for long time now. Most of my sites were still up on their servers so I stayed hoping they would come back. I lost one site's database somehow. But figured I could rebuild and be ok.
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May 29, 2009
Well they haven't came back. So I moved my sites to new host. But I am still getting billed by hostnetway auto billing. There is no contact avenue open to contact them to cancel.
What shold I do? Do I call my lawyer and have them look into taking this to courts? I refuse to keep paying for a service that mysteriously has no owner, no services, no customer support, and no way out.
I know there is chargeback and all, but here in our country.. I heard from my lawyer I could get sued if I charge back, and banks here generally does not approve of such actions.
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Mar 7, 2008
Anyways, I have a really lousy windows reseller provider and I will be moving the remaining accounts out soon, since their support is no longer responding to anything I ask...
What I fear is the monthly billing will still continue, and I have no means of demanding them to end it..
Would I get into trouble if I decide to just close my cc instead?
due some error in a VPS server has ben cancell a "domain" under
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Aug 26, 2008
adn the VPS is going down and is not logner available. (no access via SSH or remotely)
Is there any way to recover?
So after taking advantage of their $19.99 VPS special (60GB/600GB + cPanel/WHM) I was having problems right off the bat. Instead of going into detail for each of my issues and the pain it caused me to get them resolved I'll just touch on some key points of things they really need to look into changing:
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Jan 21, 2009
1. Support. Yes, I know I'm not paying extra for their priority support, but as of the time I am typing this thread my VPS has been offline for over 4 hours (unable to ping and HyperVM will not let me login). I've sent an e-mail to their "Emergency Support" e-mail and opened a support ticket but with no answer from either.
The worst part about their support setup is that they list on their website that they give clients an option of paying a per ticket fee for enhanced support, but in their support ticket system they neglect to make that option available so even paying for per ticket support isn't able to be done either.
2. Website. I have never seen a business website so filled with incorrect links, missing images, and non-working scripts. Their site throws more 404 errors than it has working links. It's painful to navigate and trying to locate anything is based more luck than anything. Their navigation bar changes the links based on location (main site, forum, or client area). All in all, had their thread listing the special brought me to their homepage instead of directly to the VPS special page I would have closed my browser before signing up.
3. Billing. Not really a big problem but I got my latest invoice for the 31st and found the total to be $23.49 instead of the $19.99 I've been paying. I opened a ticket about it 3 days ago (48-72 hour SLA? Right...) and nobody has yet to address that issue.
I had attempted to cancel my account earlier but one of their staff convinced me to reconsider and even moved my VPS to a server that didn't have the CPU pegged to 100%.
But now with the 4+ hour downtime and no response from their "24/7" support, I just can't cancel my account fast enough. I don't care about a refund or my data on the server; I'll gladly give it all up to be done with them.
I'm not going to make this thread a complete rant so here are some of the positive things I can say about them:
The one glimmer of hope that was offered to me was one of their staff members, JasonS, who provided me with proof that somebody on the other end of the line had a pulse, albeit that somebody was unable to help me out.
Yup, that's the only positive thing I can think of. I guess the price wasn't to bad for what was offered, if only what was offered was what you actually received.
On the brightside, I have since moved to GeekStorage.com and couldn't be happier with their level of service and professionalism!
It has been 4 days now from the date i requested there is just silence from eboundhost, looks like they are planing on renewing my account and charging my card? what should i do? cancel the credit card and report them to BBB?
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Jun 14, 2008
I recently switched webhosts from The Planet to iWeb -- not really because of the recent outages at The Planet but more because I was just looking for a better price/performance ratio. I thought other people should be warned about my experience, which was that it was not possible to get The Planet to honor my request to cancel service.
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Sep 24, 2009
I filled out their online form to cancel service. They then sent me an automated email saying that I had to call a certain 800 number within 48 hours to confirm. When I called that number, I got a message saying that all their people were busy, and offering to let me leave a message and have them call me back. I tried four or five times over then next day and a half or so, leaving multiple messages, but I never got through, and they never returned my calls. I then opened an online chat session with one of their people. After going around in circles for a while, she told me that The Planet had a new policy, which was that confirmation was not required in order to cancel an account. She assured me that my account would be canceled within 48 hours of my original request, and that I would receive an email by then confirming the cancellation of the service.
At this point my monthly billing date was only one day away, and I wasn't very convinced that they actually would refrain from billing me. So I called my credit card company and changed my credit card number to make sure that it wouldn't be possible for The Planet to run the recurring charge. (Changing the number seems to be the thing to do in this situation, and is really not that difficult. You just have to switch any other recurring-charge accounts to a different credit card, and wait a week for the new version of the card whose number was changed.)
Well, sure enough, I got an email from The Planet saying that they'd tried to bill me, and the charge had failed.
I don't know if this is a systematic problem at The Planet. A couple of things may have contributed to the problem. One is that I was originally a customer of Rackshack, which was renamed to EV1 and later bought by The Planet. The Planet apparently has separate user databases for the two sets of customers, and this initially confused the person I talked with in the chat session, although she eventually assured me that it was ok. The other factor that may not be generally applicable is that this was in the time period right after the explosion at one of their data centers, so things were probably crazy there, and that may have contributed to their problem with processing the cancellation correctly.
dreamhost deleted all sites and cancel the account without any notifications!
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Jan 7, 2009
they just say "Customer agrees to not engage in activities pertaining to Black Hat SEO, Spamdexing, and so-called "Scraper sites."
but i have nothing of that. maybe some mistake have happend and some content was uploaded wrongly... Why not to ask to remove that?
i just have web-site like directory with google adsence and thats all off it!
i can you beleive before the cancelation thay send me a letter that my money that i gave them for next year is happily got!
that a shamely bad guys!
Does anyone know the proper avenue for cancelling an account with HostNine? They are giving me the run around and ignoring my requests for a cancellation. I originally tried to cancel my account a couple of months ago by e-mail. They informed me that I had to submit a cancellation request through their website. I have submitted a cancellation request through their website SEVERAL TIMES since then. They never sent me any kind of response or confirmation, so I assumed (wrongly, I guess) that the account was cancelled, but they keep charging my credit card over and over.
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Sep 3, 2007
I have requested again that the account be cancelled and told them that I would simply perform a chargeback since they are basically billing me for a service that I have continually requested be cancelled via their own online cancellation form using their own process for cancelling accounts. Nick Hudson @ HostNine's response to this was to threaten that they would send attorneys and collection agencies after me. All while claiming that it is "NOT hard" to cancel an account. I agree with them; cancelling your account when the company will actually deal with you should not be hard.
What is the difference between Dedicated Virtual vs Regular Dedicated Server?
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Apr 25, 2009
Also what are the pros and cons of going with Virtual?
I recently ordered a HP ProLiant DL180 with LeaseWeb. During pre-sales communication on April 3rd I was told that the KVM card that comes with DL180 is buggy and I won't be able to use it until HP fixes it. Considering the "strategic partnership" between LeaseWeb and HP, I thought they'd fix the problem quickly, so I went ahead and ordered the server anyway. Now it's been 3 weeks and still no word on the fix. Anyone else with a DL180 in the same situation?
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Apr 23, 2009
I want to share my history/review with leaseweb.com..
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Nov 13, 2008
I needed a quick setup server for a Windows Media Services service, I have several servers at softlayer.com but I decided to test one of the most famous European providers leaseweb.com .
So I talked with their sales and told that I need a 24 hour setup server, I wanted only that. So the sales quickly make pay for 6 months of an express windows server. No problem until now.
24 hours later I contacted their sales, and they said that my server would be provider today or maybe tomorrow (48 hours later!)
1 day later I contacted leaseweb and they said that they didn't have any stock of hardware to make the server.
2 days after the order on this day morning I contacted their sales and setup team again and they said to me that my server would be delivered before the end of the day.
At the end of that day I contacted their sales and setup team AGAIN and they said to me that they don't have stock of windows 2008 or windows 2003 standard (? WTF ?), I talked with them for more than half an hour.
They wanted to give me for the delay a cheaper server with a windows server 2003 WEB. WHAT? A windows that don't even support windows media services and a cheaper server for their mistake?
I asked if I waited one more time if they would be able to setup any server with windows 2008 or windows 2003 standard, the answer was "we don't know"..
So letís resume, leaseweb only works from 9am to 5.30pm European time, they can spend 4 days without hardware or windows stock ( how is that possible ) and they want to apologize with a cheaper server with a cheaper windows...
So to any of you that have servers at leasewed.com , what will happen to you when some part of your server stop working?? You will have to wait more than 4 days for hardware stock, some days because of your windows licenses and some more weeks for support??
I would recommend anyone to pay more for a good company, not this companies that only can support your server 5 days a week for some hours a day.
I have asked for a refund at leaseweb.com letís see if that refund comes or not, maybe in 6 weeks?
A thread titled "Leaseweb.com is very very bad!" has been closed recently "by request".
View 4 Replies
Aug 2, 2008
Don't know what it means. Kind of censorship?
Whatever, I'm going to tell you how they are good at Leaseweb:
They have no dectection of duplicated IPs, so they let you configure an IP belonging to somebody else on your interfaces.
If, evently, the problem is detected (somebody else complaining), instead of pulling the plug, they send you a mail, kindly asking you to remove the offending IP.
So they are very good at Leaseweb. They forgive your errors and let you experiment with the network.
And what about "somebody else" having his web site down during several days waiting for you to correct your mistakes?
is there any one that have used LEASEWEB? Im gonna start buying a dedi server from them and I want to know if its an seriuos company..
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May 21, 2008
Is there anyone here using leaseweb? Was hoping I can get a user who is using their server to give me their IP to check out the speed. I prefer to get real user's ip rather than IPs provider by the provider to ensure I get the real picture.
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Oct 5, 2009
I have my dedicated solutions in leaseweb from couple of years and i am intrested in moving now to swiftway because of prices and the fact that's .nl too.
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Jun 19, 2008
Anyone can say anything about current swiftway network? is it stable? any downtimes? what about latency? I will see big diffrence between lw and swiftway?
We ordered dedicated server on leaseweb in beginning of April 2007. We are small company so selected most cheap of available solutions. All what we needed is some reliable network and hardware for our services, to make it stable for our customers. I paid from my personal Visa, it seems it was a mistake and we needed more reliable way to pay to Leaseweb, anyway I think this is not related to problems we experienced. It was agreed that Leaseweb will charge us automatically at the beginning of every month, using same card.
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Feb 29, 2008
Everything was just fine for several months. We received invoices by email, I checked bank records periodically and made sure card is billed. First alarm came at the beginning of October 2007, when I received odd email from Leaseweb re: Final Payment Reminder marked as URGENT. I checked bank records and found that we are actually charged for this. I contacted Leaseweb and asked what's happened (ts #302732). Reply was very short: "Apologies. Please ignore the reminder. It has been paid". Well, fine, we understand, such things may happen sometimes, no problem. So we forgot about this small incident.
Next one happened early December 2007. Same situation, but this time nobody billed the card. Requested Leaseweb again, answer was "Unfortunately this seems a little error from our side. Please ignore the reminder as it has been successfully debited." (ts #321403).Well, okay.
But it happened again in beginning of January 2008. This time I sent short message like "guys, tired from your small errors", nobody replied, but issue was resolved.
When it happened next time in March, I ignored it (not specially, just missed the mail).
It seems issue was resolved, however, and charge was made.
All the above cannot be considered as a serious problem, just some unpleasant and alarming thing. Real problems started in beginning of May 2008, when my card became expired. Leaseweb administration informed me they are not able to bill me anymore, and asked for wire transfer. I updated Financial section in SSC with new card info and asked to repeat the bill with these ones because I have no chance to send wire transfer by 9th of May. They said ok (ts #374569). No more questions or requests from Leaseweb.
19th May our server got down without any visible reason. When I contacted Leaseweb, they said I didn't pay invoice, and if my card info was changed why I didn't send new credentials to them etc. I replied "how so, I updated SSC, I informed you, you said ok" etc. No reply. Then 21th May they restored the service and sent apologies(ts #374569). I think it is not necessary to explain how much fun we had in these 2 days. We had to urgently restore sever on our local network that is not reliable enough but better than nothing. Switching DNS, payment processors, setup of app and DB etc. But we didn't complain. I decided there is a part of my fault here, I didn't performed necessary actions in advance. So we just moved everything back, and forgot about the issue, and were hopeful our problems with leaseweb will not happen earlier than card is expired next time. But we were wrong.
7th June server was disconnected again, with no any alert, notification or even invoice.
Just disconnected. More than, when we checked it, we found that our IPs are used by another server already. I sent quite angry mail to Leaseweb, we started to restore server from backup and damn Leaseweb. 17th June (! in 10 days, can anyone imagine?) they wrote:
"Your server has been decommisionned by accident. We can offer you 1
month for free if you want for a new server with the same
specifications." (ts #374569)
No comments, except that we refused the offer. Our losses only on refunds and CHBs are much greater than "1 month for free", not counting other losses that we cannot estimate in money yet. But even if these guys by some miracle suggested to compensate all the damage, it would not change anything. Idea of use dedicated server is service stability.
But stability is just not possible with these Leaseweb terrorists. Nobody knows what bomb they will blow up in another couple of months.
In summary, I think people who works with Leaseweb take significant risk for their business. I'm just hopeful this story will help to make right decision for some people.
In January I ordered a server with them, knowing that their support isn't the "best".
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The server info ended in spam folder, but that isn't their fault I guess. They advertise that every server comes with 2 IPs, however you only get 1. Until you request that 2nd IP. However, when you call them out of working hours, they tell you that you have to pay 135 euro (about 200 USD), great I will wait for tomorrow then. So the day after I called them again. The person I talked with, was very friendly and started to work on it. About 5 hours later I received an email with the second IP information. I added it, but it didn't get assigned. I rebooted the server etc. Still no 2nd IP. It was already 'after working hours' so I had to wait again, because I wasn't going to pay 200$ for an IP. The day after the guy on the phone tells me they assigned me an IP that was already assigned to another customer (lol)..... Ok, so I asked him if I could get a different IP than I was supposed to get. (Now I had to fix my DNS settings also, but o well....). The new IP info arrived in my inbox about 80 minutes after the call this time. After rebooting the server everything ran flawlessly. I manage my own servers, so I didn't contact their support again.
On the 21st of february, I called their administration about cancelling the server (they had a new offer, which suited me better & because I only wanted a fast network for this server, I didn't care about their support), I was told that if I submitted their cancellation form the same day or the day after, It would be taken care of before the end of the month. So I filled it in and sent it to them on the day after (22 february).
Today I called their administration to check if everything went ok (I didn't want to order the new server & pay the old one at the same time). I was told: No, it isn't cancelled. She checked that my email was there & indeed it was sent to them. She then asked me if I could wait a minute, so she could ask someone else what to do. She told me that she would assign me to a sales guy, who would be able to tell me more about it. He told me that the cancellation has to be done X days in advance. Which I did, then he said: It has to be done a month up front. I asked him why I was told that it would be cancelled on the 22 of february, but now I had to cancel it the 1st of february. He said it was a mistake. There was "nothing" he could do (or wanted to do). I don't have the time do anything about it, so I'll let it be and just pay for another crappy month.
Great, now I'm fed up another month with their server. What if I didn't call them today? I would have had 2 servers with them & they would have, the only thing they want: Money.