LeaseWeb: Prepaid For 1 Year; Waited 1 Month; Still No Working Server
Prepaid for 1 year: EUR 19xx.
HP server provisioned on Apr 18, but with wrong hardware: KVM not working, and RAID controller can't do JBOD.
After slow and lengthy email exchange, they agreed to swap it with a Dell that's supposed to fix these hardware problems. Price would remain the same.
Dell server provisioned on May 18, but again RAID controller can't do JBOD. And access to KVM is not provided.
And they want to charge me another EUR 19xx for this replacement server!
Immediately emailed them about these 3 problems, but it's been 4 days and haven't heard a word from them.
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I'm looking for a server with 3-4 TB of disk space and moderate traffic requirements (1.5-2 TB a month will suffice). CPU, RAM do not really matter. Location: EU or US. Price: ~100 USD a month with some setup fee or ~120 USD without. So far I found OVH's SP Storage (http://www.ovh.co.uk/individual/products/superplan_storage.xml) which offers 4 x 1.5 TB RAID0/1 drives for a total of 3 TB disk space. However I can't register with them and their sales did not react quickly enough yet to help me. Is there anyone else with similar offerings with whom you have personal experience?
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Leaseweb Don't Care About Copyrights
I have emailed leaseweb's abuse department with a link to one of the biggest french warez forums, they asked me to provide direct links to illegal contents and proof that I own it. I emailed them links to windows, photoshop, movies, mp3, video games and stated that I don't own those but its clearly illegal. Here is the answer I got from them: "I am only going to take action if I receive a complaint from the legit owner."
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Leaseweb Overage Charges
Over the past 48 hours, we've been subjected to a packetflood of ~70mbit, varying by time of day. In a normal month, we use no more than 600mb of traffic in total, and are limited at 2TB. This attack has already used 1.7TB as of the end of Sunday and shows no signs of stopping yet. Does anyone know what leaseweb charge for overages? I cannot seem to find the information anywhere on their site (and their support takes 3 days to reply, by which I will be over). Idealy, i'd like them to nullroute the UDP port which is being targeted (many services run off the IP that is targeted) however they refused to do this for a similar attack in the past despite the fact that it would solve the issue at hand.
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Leaseweb Customer Support
I usually don't do this kind of stuff but when somebody does a good job it's right to let other people know, most of all in this industry. it was Saturday, 12:52AM Euro time, i had an issue with the DNS of our new server, sent an email to Leaseweb support, within 5 minutes i had the answer.
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Leaseweb Support Experience
Server is not responding after reboot for 7 hours now. Opened a ticket #552286 (for any Leaseweb guy reading this thread) but none cares about my case. Ok guys, i do not have and SLA but 7 hours for you to take a look it is a pretty long time and i suppose you are going to take a look at it during Netherlands morning time (another 7-10 hours) so i will have a 24hours downtime. I don't think you have 24hr support. It is a 5-10 minute job to take a look at my case and tell me what is wrong but obviously you have none on duty. I was thinking that internet was a 24hr business thing.
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LEASEWEB Screwed Up My Site
i did a lot of research and ended up with leaseweb for the server needs of my new project.. i first got a 10mbps unmetred server and well all went fine.. we were growing at 1000% so i ordered for a 100mbps unmetered server n bam all the problems started.. first of all my server stated showing sql errors saying on the first page that cant connect to sql database n i had to reboot the server every 4 hours so that it does not so that error does not show up coz it sarted showing the error every 5 hours... i sent in a ticket about the problem n they said none existed! after a lot of shouting they finally after 2 days checked the server and the hard disc was replaced... n they could not take backups n m in file sharing n ALL my files were lost! after this the WHM n cpanel stopped working... i sent in a ticket n they replaced the cache with the space taken up by the cpanel... n bam.. nobody could login in coz no sesions could be created... one more ticket and they said pay 25euros for every 15 min of support... they tried charging me for soemthing they screwed up themselves... after a lot of mails they fixed that!! nyways we were not given the giga port as was decided n i sent in a ticket n they said they will do it a day after and will change the IP n it is a small thing and the server has to be shifted n the new ip will be sent... i said ok n they took my site offline for a whole one day! if that was not enough they sent me the new ip n had done something wrong configuring the server and the name is poiting on the new IP but the site is not working! now this is a lot... my site is screwed up for more than week now... n my site is no longer online from the last 2 days now! sent them another ticket n awiting reply n i had asked the godaddy support too n its d server issue... this is bull ****... m sry for the language but m desperate... tell me what to do? m tired of all this... i spent $10k on this projct n we reached world rank 3300 in just a month n now my site is no more! i am practially near being broke... n the lease web ppl are still charging me for the server that is not even working! tell me what to do?? can i take any legal action? all the users of the site have shfted to other alternatives and n i have lost whatever i made n my site still not online! this project is dear to me n leaseweb screwed it all up!
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