Leaseweb: 43 Hours Server Down! What Can I Do
Oct 7, 2008
I'm not a direct client of Leaseweb, but it's not a secret that my domain is pointing at their servers.
I purchased a shared hosting plan from a reseller and since more than 43 hours my domain is down! My provider (the reseller) said he's waiting for Leaseweb support... according to my informations, in more than 24 hours they just made a reboot of the server!
I'm really bored of waiting with no chance of intervention! My provider says he can't do anything from his side, i can't contact Leaseweb cause i'm not a client... please, help, what can i do?
I need my site back online!
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Nov 20, 2008
Leaseweb supporters
My dedi server have been down over 30 hours, I have create a ticket 30 hours back and also sent many messages to you via skype since 10 hours back, No supporter get back to me. Over 30 hours, NO one. I knew there some ones in this forum is Leaseweb staff and they visited this forum a short time back,
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Aug 18, 2008
• Located in the USA
• Linux Ubuntu 7.1/8.04 VPS
• HyperVM Control Panel
• IP Address – 32 (must be u.s ips)
• 128Meg – 256Meg Dedicated RAM (minimum)
• 100 – 150Gig Bandwidth (minimum)
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May 11, 2009
anyway to auto reboot server every 6 hours?
will this effect on the server?
i'm running on CentOS 5 and whm
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May 19, 2008
Somebody posted a video in my website which got viral. Many big websites (like gizmodo) embeded it and I've maxed out my 100mbit/s connection. Traffic is increasing and my website started crashing.
I want to move that video to other server ASAP so my website would stop crashing.
Do you know any host which would set up server or VPS fast (up to 1-2 hours)?
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Sep 8, 2008
I ordered a leaseweb express server 4 box with windows server 2003 and have been running it, installed some software etc which worked out fine.
Anyways, I wanted to disable tcp/ip filtering which I did and afterwards it prompted me that I would have to reboot the server for the changes to take place, I clicked ok and it rebooted. Now I just can't connect with remote desktop, I tried everything.
I'm guessing it either shut down or didn't reboot properly? I tried sending an email to leaseweb support 2 days ago but still no shadow of any reply..
It says that I can reboot the server using the SSC but when I log in there, I can't really find any reboot option.
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May 5, 2008
My host is experiencing "issues" with my WordPress. It keeps going above their upper limit of open MySQL connections. So, while I am diagnosing it, I need to restart the server every few hours to avoid it going down.
How do I write a cron to restart Apache every 3 hours?
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Jun 3, 2008
since 2 month i have a linux gold webspace package from the hoster leaseweb.
The speed of my webspace is very slowly from time to time.
Are the server from leaseweb faster?
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Aug 18, 2008
My website: downarchive.com - it's wearez site and hosted leaseweb.
Yesterday. My server was downtime to today! We contact leaseweb and they said: "we delete my server" ... when my contract not yet finish.. (8/27/08 it's finish
My database - My source - script - website was delete!
I sundenly!
... Next. I trying contact leaseweb once more time but they didn't take phone !
What's are they doing? I didn't know!
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Oct 22, 2008
I'm moving on to new pastures and I'm looking to cancel my leaseweb server. I've been through their main site, self service centre and can't seem to locate anything. Does anyone know how to cancel a server with them? I'd ask in sales chat, but each time I try they're offline. I'm worried it's getting closer to the renewal date and I'll be tied in for another month...
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Nov 13, 2008
I just ordered an Express Server 6 with Windows server 2008 from leaseweb a 3-4 days ago and they have provided me with login information for the server
I can't really connect to it.. I'm using windows XP pro SP3, would this cause any problems? I also have a static ip and all.
It doesn't work from anywhere, not my house nor other places.
I'm guessing leaseweb screwed up on this one right? I have contacted their support but have had no reply in over 2 days.
I used to use leaseweb but I cancelled my subcribtion so I'm guessing the problem is elsewhere.
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Nov 23, 2014
where to search. It appear thaht my free memory decrease each minute after reboot.When i restart it's ok but i see minute after minute the free memory is decreasing...
The command top don't show special process which explain my problem. I don't understand how a process can kill my memory but not immediatly but from reboot to after 4 or 5 hours uptime.
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Apr 1, 2009
I've ordered server from LeaseWeb two weeks ago and still wait for the server setup. Its looks to slow for me - we are used to wait only a few hours for servers setup in datacanters in the US.
I'm afraid that such slow response will be also in response and level of the support. Do you think I should cancel this service and look for other provider in Europe? If yes please suggest such provider.
I've paid in advance by paypal for 3 month(~ 500 EURO). Do you think I will be able to cancel that payment?
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Oct 30, 2008
can i get some review on www.leaseweb.com and can i host such website on there server
please go to www.rapidshare-search-engine.com to see what kind of search engine i have
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Jun 15, 2009
On a rhel 5.3 + cpanel server, i have a time problem.
Web apps, as joomla show articles with a -2 hours time difference, or even webmail clients like roundcube are showing a wrong time when an email arrives. It seems this apps are not picking up the server time.
Both things (joomla and webmail) should use the configured server time.
I know Joomla can be fixed using the time zone option, and webmail too.. but in a server with over 300 websites, there are many joomlas installations and even more mailboxes...
/etc/sysconfig/clock have the right time zone.
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Jan 30, 2009
Leaseweb Three Month Review
1 ) Why this review
2 ) Ordering a Server
3 ) Things are running
4 ) DDOS
5 ) 100 mbit burstable @ 8mbit ...?
6 ) beeing d*cks
*Why This Review*
Originally the intention was to forget as soon as possible about what happened in the past three months and to move on with our new isp. To our regret, Leaseweb has besides the overall lack of service in the past months found it neccessary to kill our network connection without notice a day prior to the ending of our contract. Eventhough the impact is minimal, this gesture speaks for itself.
*Ordering a Server*
Having been a leaseweb customer directly and indirectly for several years in theyre budget segment we to be fairly honnest have rarely had any trouble ordering, nor have we had any trouble with the delivery of the purchased servers.
We experienced differently when ordering the following :
Dell Poweredge 1950
2x Quad Core Xeon L5320
16 GB DDR2
4 x 300GB SAS
raid 1+0
IP KVM card
1 x 100Mbps Full-Duplex
10 Mbps (95%) bandwith
SLA : Best Effort
OS : Debian
Ordered 09/30/2008 - payment sent immediatly
summary of the communication exchange ...
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May 22, 2009
Prepaid for 1 year: EUR 19xx.
HP server provisioned on Apr 18, but with wrong hardware: KVM not working, and RAID controller can't do JBOD.
After slow and lengthy email exchange, they agreed to swap it with a Dell that's supposed to fix these hardware problems. Price would remain the same.
Dell server provisioned on May 18, but again RAID controller can't do JBOD. And access to KVM is not provided.
And they want to charge me another EUR 19xx for this replacement server!
Immediately emailed them about these 3 problems, but it's been 4 days and haven't heard a word from them.
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Feb 10, 2009
Host will only update DNS in batches, takes several hours for a DNS change, is that normal?
Well today my mail stopped working and it turns out the A record for mail was deleted. How it got deleted I don't know.
I called my host and after speaking to 2 techs, they said that have added my request to a batch, and that would update in a few hours.
I said to him, batch? What can't you do it instantly?
He said thats not the way their DNS works and any DNS change would affect thousands of other sites they are hosting.
Does anyone know what kind of dns system these people could possibly have where they can not reload a single zone?
And by affected, I think he means the sites will go down for a minute or so, while it relaods every zone. Is this really the case, or are these people just idiots?
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Feb 4, 2008
i have a serious problems with my shoutcast accounts the last 2 months...i create in my ports 8002,8004,8006,8008,8010,8012 some shoutcast accounts via cast control...every 3-4 hours some of my accounts is crashing....i can't understand why....so every 3 hours i am going to cast control panel to start again the shoutcast server of the account which which crashed....i don 't know what to do any more...my hands up...
i found these script which i can use via cron job to check if each shoutcast server is up
#!/bin/bash
dte=`date +%d%b%Y`
cd /where/ever/you/run/stuff/
##-->> Check to see if sc_serv is running <<--##
ps -ef|grep -v grep|grep sc_serv >sc_serv_ok
if [ -s sc_serv_ok ]
then
##-->> Everything looks good, remove the file and exit <<--##
rm -f sc_serv_ok
exit 0
else
##-->> Log the error <<--##
echo "Possible abend of sc_serv" > sc_serv_prob_log.$dte
##-->> Email the log <<--##
mail -s "sc_trans" your-email@domain-name.com <sc_serv_prob_log.$dte
##-->> Restart sc_serv <<--##
cd /path/to/shoutcast/
./sc_serv
the problem is that i can't found the conf file for each account...where exactly CAST CONTROL creates it..i have the free version of cast sontrol 1.4...
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Jul 28, 2007
I am currently running DA on my VPS and have about 15-20 accounts on it. We are upgrading to a dedicated running plesk while we need it, but I have not found a tool or an easy way to transfer DA accounts to plesk without problems. Because of this, I feel it would be easiest to transfer the accounts to a cPanel VPS, then to plesk. I know hosts are not supposed to PM here, but if you can offer me a cPanel VPS sometime within the next week for 24-48 hours for under $5-7, that would be great. This may seem like a little amount of money, but realistically it is a good amount in comparison to the pricing for a whole month of service.
It can be OpenVZ, virtuozzo, or Xen.
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Feb 17, 2008
Is it normal ? What can I do?
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Apr 9, 2009
I had a 12 hours outage in one of my VPS. According to the report of my provider, a maintenance task reported an error on the fsck Linux command.
Now I wonder if this error can occur on any RAID hard disk subsystem? Should I stay with this company?
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Jul 17, 2009
I am wanting to get access to 'top -c' for a period of 48/72 hours.
Now I have found the following
Code:
top -c -b -d 15 > top.txt
What this does is every 15 seconds add reply 'top -c' to top.txt
Now I can make this into a shell script then put it into the background and exit SSH while leaving it running.
Now the question is will this use much usage/server load over the 48/72hrs, it will be checking 4 times every minute.
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Jul 24, 2009
I attached new backup harddrive with system and enable increment backup so that it can generate server backup on backup harddrive which was new,
I notice it takes 20 hours upto now and still working becoz i seen some command like rsync running on top and using alot of resources of server but when i checked backup harddrive then it almost copy all data into it but what about this rsync which running on system from 3 hours and still going .?
PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ COMMAND
28045 root 35 19 42788 38m 168 S 63.8 1.0 42:59.51 rsync
28023 root 34 19 42680 39m 552 R 26.6 1.0 23:47.98 rsync
28024 root 34 19 42528 38m 312 S 19.9 1.0 10:25.91 rsync
944 nobody 15 0 167m 142m 10m S 5.0 3.5 0:09.26 httpd
1579 nobody 15 0 167m 143m 11m S 5.0 3.5 0:09.34 httpd
2471 nobody 15 0 167m 138m 7032 S 4.0 3.4 0:01.12 httpd
1528 nobody 16 0 167m 139m 7436 S 1.7 3.4 0:10.20 httpd
76 root 15 0 0 0 0 S 1.3 0.0 14:14.62 kswapd0
2194 nobody 15 0 167m 138m 7188 S 1.3 3.4 0:03.47 httpd
2386 nobody 15 0 167m 139m 7608 S 1.3 3.4 0:03.02 httpd
2452 nobody 15 0 167m 138m 7184 S 1.3 3.4 0:02.01 httpd
3054 mysql 16 0 747m 294m 2892 S 1.0 7.3 431:01.86 mysqld
18358 root 15 0 0 0 0 S 1.0 0.0 0:27.59 pdflush
665 nobody 15 0 167m 139m 7656 S 1.0 3.4 0:18.77 httpd
1917 nobody 15 0 167m 139m 7816 S 1.0 3.4 0:08.64 httpd
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Apr 16, 2009
Recently a drive in one of my main box's has failed.
Ive contacted my provider, however there SLA states - 4 Hours for hardware replacement.
It takes 4 hours to replace a harddrive? What are they, sloths?
Anyone else had similar experiences when attempting to get drives replaced?
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May 3, 2008
like to clarify this is not a post to bash liquidweb.
I have been a loyal customer of LW for the past 2 years (almost)
My websites have been down since Thursday 3:00 a.m due to "DDos Attack"
on Friday night, the network engineer told me the "DDos Attack" has stopped and problem should have been resolved. However, no websites were accessible.
On Saturday, I ensure you I have made many phone calls to Liquidweb dedicated server support and try to resolve this issue. (Never once did I raise my voice and they were being very polite.)
I believe the server admins that were helping was at the end of their shifts and every time I try to make a phone call to the person that was assisting me to get an update, liquidweb would tell me that he has gone home. Every time the server admin finishes his shift, the support ticket is not assigned to anyone else that is working until I make a phone call to them stating my problem.
I own quite a few large sites that generate over 3 millions hits per day and every hour of downtime means I will be losing valuable clients and revenue. That is why I am extremely frustrated with the 63 hours downtime as it seems like the results of working hard for the past 2 years is slipping away from me as the clock keeps ticking.
I am sorry, I am just trying to share this with fellow webmasters as I really need a place to express my feeling. (None of my friends will understand online business.)
Again, I am not bashing liquidweb...I must have really bad luck myself.
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Jun 8, 2008
I'm extremely worry about my VPS as it hosts 3 important websites to me. I can't let it down like this.
I submitted ticket, email, tried to call the number on your website but it is just an automatic answer.
So please at least let me know what happening? Your website says support 24/7 so where are you in the last 6 hours?
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Nov 19, 2008
To start please take this in mind I have servers colo'd at FDC and have 0 problems, so i'm still all for fdc servers.
Here is my 24 hours review on my new vps server from FDC setup was quick less than 5hours after paying my invoice.
Now down to my problems. Off peak hours last night my VPS server was great 10 / 20mbits solid speed on sending data from the box today I am unable to get over 150kb/sec.
This doesn't help me since the nature of my business I need to transfer files fast between servers. The VPS speeds of 150kb/sec will be no use for my business if anything make our job harder.
These tests were taken using the internal fdc network transferring from the new vps to one of my 1gig fdc colos and other various servers I have on the FDC network.
After contacting fdc support about this speed issue they logged in and checked the speeds they did a download of the speedtest file from the fdc website around 30 - 40mbits. But they didn't test the outgoing from the server.
I received the response that I am sharing bandwidth on the node so speeds could vary so on there 100mbit unmetered vds package they are saying 150kb/sec is acceptable.
So basically after that my last response is if 150kb/sec are the speeds i can expect from a VDS then please cancel my server at the end of the billing period as the VDS will be no use to me.
So now I have been transferred to billing to cancel the vps at the end of the billing period.
So to sum it up, vps setup was fast and the vps runs great but don't expect the speeds you can get from one of there dedicated servers.
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Jun 26, 2008
Is Nick Laws here? Someone knows where to call him or managemybox.com?
I have 3 servers with them. One of them is down for almost 16 hours now, and it has been 4 hours without notice. Tech replied saying is a harddrive crash and they will replace it, I have lost a lot of dollars because all important clients on this server are running out.
Now, can someone help me contact Nick? I sent him a message a minutes ago, but his techs are nto replying and one of my clients is really in a bad mood saying he will take legal actions against me.
Anyone can say a word? This is really bad and I dont get even a reply, just a word last night saying a few hours.
This is the ticket:
Dear Felipe,
ssh down too, will have a tech reboot and clear firewall, will take about 15 minutes
Thank you for choosing ManageMyServices, we appreciate your business!
Administrator: managedservices
Ticket Department: Sysadmin
Ticket Category: ALL
Assigned Administrator: ALL
Importance: Urgent
Company Area: ManageMyBox-Dedicated
Ticket Status: closed
Reply By felweb - 26-06-2008 01:57
Any news from your end on this ticket, or at least on the other 2?
This is taking way too long and it is affecting this a lot ....
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Sep 28, 2008
It's been a while I'm into web hosting and I know I have to wait up to 72 hours for DNS to propagate.
I've got that weird problem since I changed host, my DNS stays the same as before, even if I migrated since over a week.
I did the ipflush thing and it did not work. It seems like my computer WON'T update the DNS on this single domain.
I've got 2 computers at home and my other computer has updated, but my other won't update.
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Jul 9, 2007
Im running MySQL 5.0.32 on a Debian Etch server. I recently moved a couple sites from a Debian Sarge (with MySQL 4.1) server over, and now MySQL has become very unstable.
Every few hours mysql just hangs on a query. All the following queries are queued and never get executed. The only way to get things running again is forcefully killing and restarting the mysql process. After that things work again...for a few hours.
The logs (error and query log) show nothing exceptional. When it hangs and I do a 'show processlist;' I noticed that everytime a SELECT....IN (a,b,c) query is holding up everything. Could the 'IN ()' be the reason for mysql not completing the query and holding up the rest?
Another option might be to temp. go back to MySQL 4.1...but that is going to be a real problem on Debian Etch
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