Godaddy Setting Up A Subdomain, Horrible Customer Service!
May 30, 2008
I can't believe the hours of BS I had to go through with Godaddy hosting to get a subdomain to work. Their online "help" is horrible, incorrect, and incomplete.
For people who may have this problem, here's what I had to go through:
You can go into "Domain Management" and "Add a Subdomain" and have it point to a specific directory. Fine. That's all well and good, but that in itself does nothing and their help implies that's all you have to do and you're set, boom you have a subdomain. Not so fast.
You have to go into your "DNS Manager" and add a CNAME record with the same name as your subdomain and have it point to @. So apparently you have to change the DNS first so web browsers recognize the subdomain and get redirected to your host, then the domain management "subdomain rule" kicks in and it knows to go to a certain directory.
The funny part is the customer cervice person knew none of this. He kept insisting I had to add an A record, obviously just reading from a script. And even if I did have to mess with my DNS settings to enable my subdomain why wasn't this in the "help" on your website? Unbelieveable.
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May 17, 2007
Everything was fine a until a day or so ago.. The server went down and I asked Otto, the owner why it was down. He says it was hacked and the hard drive was corrupted. All my files were lost. So I figured yeah I didn't back up... my fault.. But he said he secured the server when I got it so part was his fault and he admitted it. So he says he'll make a new one with LXAdmin for free as an upgrade since he screwed up... Well now here today, the new server is totally down and I can't access it at all and he's not responding to my messages. So I lost my work for clients and I lost my own personal sites and the money from the people I was hosting. His service was horrible and I wouldn't recommend him to anyone.
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May 2, 2008
I signed up for a VPS Land server over a week ago, and everything worked great for the first week. I then began having issues where the server would crash and I would then be stuck at this error:
"System could not log you on. Make sure your User name and domain are correct, then type your password again. Letters in passwords must be typed using the correct case."
Over the last 4 days or so this error has continued to plague me, and after multiple support tickets their only solution was to "Buy more RDP connections" as I was using 2, one for myself, one for my employee to use. I bought 2 more connections for $5 as they recommended and it did NOT fix the problem. In fact, since about Wednesday I've been completely locked out of the server and my support tickets have basically been replied to with:
"We can logon to your box no problem, please email us back if you continue to have issues."
Well, of course, since I'm locked out of the box, I emailed back asking if there is ANYTHING I could do to get it working, as I am losing $200/day in employee fees while he cannot work.
My replies go unheard, and I continue until late Friday night to be completely locked out of the server and my support tickets go unanswered.
I realize that I'm only paying for a cheap $30 a month VPS, but I need this to be reliable. I'm being treated as if I'm completely unimportant and now and I have lost several day's work and employee fees because of this. I even asked if I could pay more to get better service and my emails go unanswered.
I NEED a reliable VPS and cost at this point is no object. With the money I have lost while using VPS Land's HORRIBLE unreliable service I could have had a dedicated box from a real host that actually cares about whether or not it's customers are getting screwed.
I can't logon to the box and they act as though I'm lying.
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Apr 14, 2008
I have an account on godaddy, with more than 20 domains registered and well, so far i have been in charge of the updates of these domains and the websites they represent. But now I have this customer who is asking me to have access to his specific domain so he can upload files by him self, the thing is that i dont have a clue of how to do it. I tried to create a new account in godaddy for this customer and tried to transfer this domain into his account and I was not allowed to. I cannot give him my username and psw cause he wont only have access to his website but all those i have registered under my account. I will really appreciate some advises to help me work this out.
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Feb 8, 2007
i just bought a dedicated server from godaddy. I need some help to set up a forum.I did everything as said in the guide but doesn't work.i asked for some help from the godaddy support team but they said that this is outside our realm of support.
im using simple control panel..I added a domain,setuped the dns settings but it still says page cannot be displayed and i couldn't connect through ftp either to upload my site.It has been 4 days now i have bought.
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Dec 22, 2008
I've searched and have read the reviews of iicinternet and how poorly they treat customers but I had their service about 4 years ago and dont remember any of the reviews complaints being true. So I've decided to order service to see for myself and give them a fair chance to prove their critics wrong. I ordered service on saturday december 13th, it was the weekend and they dont say anywhere on their site that they setup new accounts over the weekend but I did not get a confirmation of my order, just a paypal email confirming I've paid for the service. So I waited, come monday no contact from iicinternet, then tuesday came and no contact so I used the yahoo pingbox on their site, bill would answer, ask for my last name then after about 20 minutes go idle and never return. So I waited, wednesday I did the same thing. I contacted bill via their yahoo pingbox, and he did the same thing asked for my last name then went idle. This time every 5 minutes when he wouldnt say anything I would ask if he was still there, he would reply with just the word "standby" and then go idle after about an hour. I continued to do this until friday dec 19th, when I emailed steve and support about the issue. I continued to contact bill on their yahoo pingbox to no avail. Today I called them and had the guy who answered pick up the phone, ask for my last name, then put me on hold for an hour never getting back to me.
Now when you buy a dedicated server for under $20 you dont expect much, but I do expect a server within a reasonable amount of time or at least some information as to why its not setup. Now going into this I knew that I might run into some bad customer service and I know you get what you pay for but I was hoping that I'd get at least some information on why it'd take over a week to setup a server, not to mention that the paypal subscription is automated and even if I've only had my server for 2 weeks they're going to auto-renew on the anniversary of the subscription which is completely unfair.
For anyone thinking about service with these folks please reconsider, you will just end up losing your money.
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Apr 22, 2008
I thought you should know about the lazy and rubbish customer service at Knownhost.
I have a trojan in my 404 file of one of my blogs, which a spammer is using to insert 1600+ links into my header and footer. This of course will ruin my SEO, and google my even ban me for spamming and linking to dodgy sites.
My web developer told me to contact Knownhost which I did, but check out this reply:
Hello Julian,
The abuse queue is only for abuse reports regarding our customers. Please open a ticket with our support team directly through our helpdesk if you require technical assistance with your VPS.
Thanks,
Helen
KnownHost abuse
The word "abuse" seemed suitable, becuase my site is being abused, there is no description to explain what "Abuse" is for. Plus it took her about 3 hours to contact me, even though i marked it as critical, and then she refused to deal with it. The last straw is the fact that she didn't even pass it onto the right department. Its a good job that i was checking my emails.
So now i have to go and open a new ticket, not happy!
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Apr 2, 2008
I am writing this message to share with fellow readers my sincere dissatisfaction and utter disappointment with the low standards and non-performance of customer service at 1&1.com. The following message is a copy of a feedback e-mail that I sent to 1&1 management after cancelling my Dedicated Server. I was a customer since 2005.
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Dear Sir or Madam:
I am writing to provide you with feedback on my experience with 1&1, and the events and circumstances that led me to cancel my Dedicated Server Package (a "1&1 Managed Server III"). I have been a customer since 2005, and over the course of these past few years, have witnessed the gradual degradation of service, transparency, and accountability by 1&1 customer service and technical support staff.
I purchased a Managed Server because I wanted support personnel to administer my system, so that my business team and I could focus on building and developing content. We design and launch web sites and interactive communities focused around creative topics, and our sites are ultimately very successful and highly active. Upgrades of our server's operating system were often done reactively and late, rather than proactively and positively, at times exposing our server to security holes and performance inefficiencies. However, my real disappointment rests with how your customer service has been managed.
Over the past year, there were complete server outages that lasted several hours at a stretch. When I was aware of these, I would call the 1&1 Customer Service line, via the "dedicated server" 1-800 number that your company had established. What I received was an outsourced call center in India, with absolutely no ability to perform technical or quality maintenance on my server. The customer service representatives were marginally understandable through their thick accents, and were very clearly reading from a script. Their inability to think creatively and adapt solutions to the problems at hand is understandable, even if frustrating; but entirely unacceptable is the fact that, by their own admission on several calls over the past few months, the data center in the United States was unstaffed. Ordinarily, Tier-1 customer service escalates to live Tier-2 and Tier-3 technicians and admins; your customer service department, however, was left lodging help desk tickets into a system that, according to them, would not be checked in days.
In the latest episode, my dedicated server went offline on Friday night. Saturday morning, I was on the phone with your customer service personnel, who told me that the U.S. data center where my server was located was unstaffed on weekends and admins might not be able to get to my issue until Monday morning. They repeatedly offered insulting "scripted" suggestions as to why my server was offline ("perhaps it was my Internet Service Provider?", for example). Finally, they concluded that there was nothing that they could do - not even a remote-reboot, which is now standard in the industry (such as an APC-reboot). All in all, my server was offline for over 20 hours without explanation, with no clear accountability, and with zero communication. When I kept calling, demanding escalation, I finally got through to an admin in the United States, who managed to remote-force-reboot my machine. After I conversed with him briefly, he simply said he did not know why my server went offline.
Our Dedicated Server's system specifications were modest, but still competitive (a Pentium 4, 2 Gigs of RAM machine, with around 500 concurrent MySQL connections on a single site). Our site's system specifications, using out-of-the-box software that we licensed to run our site, should easily have supported thousands of concurrent connections before we needed to upgrade our system. Nevertheless, I specifically paid extra and purchased 1&1's "managed dedicated server" option because I wanted the extra care and attention to our business-critical web sites.
FEEDBACK ITEMS:
To improve upon your business, I recommend three immediate changes.
1. Train Your Customer Service Personnel.
Your Indian/Outsourced customer service appeared generally unfamiliar with both my package (they had to escalate several times, placing me on hold for over 20 minutes at a stretch, before they could conclude that I had a dedicated and managed server), and had been reading from an outdated script that left them uninformed and incompetent to handle even basic queries on system status, server and service readiness, and the functionality of my server. Furthermore, they were completely unsupported by not having any live technical team working during reasonable hours.
2. Staff your U.S. Data Center.
It is astonishing, and horrifying, to me that 1&1 is apparently selling any hosting services, much less dedicated/managed hosting services, on a data center that is apparently not staffed with technicians 24 hours a day, 7 days a week. In my situation, my business-critical server went offline for nearly 24 hours, and there was no one that either I, or your Outsourced/Indian Tier-1 customer support could escalate to in order to get accountability. Furthermore, there was no transparency: there is no number to reach a live human being on-site at the data center, and your Customer Service personnel seemed either unable or unwilling to ask questions to figure out if anyone was in charge on the ground. They concluded to me, on the phone, that the "technicians were home for the weekend". That is entirely unacceptable, and it operates on a level of non-performance that is shocking to me as both a business executive and an organizational manager.
3. Provide full-time, English-speaking, U.S.-based Customer Service.
Your call center in India was staffed with people who, quite frankly, were neither qualified nor competent to handle the concerns of your United States and European customers. When asked questions that deviated from the script that they were reading (you could hear them both typing and flipping pages to try and find the answer), they ended up placing me on hold for long stretches of time. There is zero innovation, and absolutely no adaptability by your customer service at this call center. When this scenario unfolds, there absolutely must be an immediate, Tier-2 customer service personnel that can promptly, professionally, and courteously handle the concerns of your customers, and they should do so in an intelligent, dynamic, innovative fashion. I am extremely patient and forgiving of outsourced and offshore technical solutions, especially since my business leverages a global model similar to most information technology consultancies. I can only imagine the number of clients that your user-unfriendly, backward, and mentally-atrophied customer representatives have cost you. The fact that they are the only customer support you offer before escalation to a (non-existent or absent) technical team is unacceptable, and speaks of a systematic failure in your organizational management and escalation hierarchy structure. Please, for the sake of your future customers, provide a full-time, intelligent, responsive, and communicative U.S.-based customer service team.
CONCLUSION
In closing, I want to reiterate my sadness at having come to the decision to cancel my 1&1 account and close all of my business with your organization. I have been a customer for nearly three years with your company, and have been very patient and understanding of the delays and mismanagement with customer service, especially since it seemed that in previous years, you had an attentive and present technical support team that would resolve matters promptly. However, after the past few months, I have witnessed the apparent absence of any service level agreement to respond to issues, queries, or escalations, the complete incompetence and mismanagement at your outsourced and offshore Indian call-center, and gross non-performance of your technical personnel and utter negligence of your support staff on the data center. Within a matter of moments, I was able to identify a major and large-scale competitor of yours that offered me an enterprise server solution at a U.S.-based data center that was staffed 24 hours a day, 7 days a week; a full-time U.S.-based customer service team that had guaranteed SLA's of responsiveness; and, professional management services for a comprehensive management solution -- all of this at a cost less than what you currently charge new customers.
The decision was one of the easiest ones I have ever made.
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May 6, 2009
That "free first month" looked like a great deal until we got shutdown, over-billed, the server is NOT what we agreed on in the contract, and we cannot speak with anyone in a supervisory position.
When the account agreement was entered into, all information was sent to The Planet via The Planet salesman who sold us the account. It appears from subsequent email that he forwarded the contract and information to the planet via his Blackberry. This included all necessary contracts, billing, and credit card information. Hmm.
Exactly one month later the service was suspended. After contacting 'The Planet' we were told our credit card had been declined. We argued this point supported by our own banking information. We were told to simply add the credit card information into the 'orbit' billing portal so we did. Then we were told we would need to re-verify all the card holder information since we were adding a new card into the system. This point I also argued since we were adding THE SAME card information that they had from day one.
I was told by the person that handled my call regarding the suspension that the matter would be fixed. He would also have a supervisor phone me. I told him as long as they fix the billing error there is no need to have the supervisor phone me unless they took issue with my complaints. So nobody contacted me. They opened and closed numerous tickets and proceeded to bill me a $50.00 "reconnection fee".
I have now phoned The Planet numerous times since the 5th of May. I cannot speak with anyone in a supervisory position. They just keep telling me the supervisor will phone me.
For a company that is so large, customer service at this company sounds like three teenagers in 2 bedroom apartment. Not to mention the fact that since that server has been online it has been a magnet for IP scans. I found a possible reason for that problem in a September 30th 08 report by Netcraft,
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Aug 17, 2008
I bought a shell from them but they are also a VPS company so I figured I would warn everyone about them...
I put in a cancel request a few days ago, I just asked to cancel. I didn't specify to cancel immediately or at the end of my month.
I assumed they would leave my service running for the time I paid for, reguardless of my cancel request (like a good natured business would do)
I sure was wrong.
My service was shutoff immediately, and my account for billing/support was closed so I couldn't login to update my support ticket.
When I joined their IRC channel and asked about it, I was laughed at by the ops and staff of sh3lls because I was upset they shutoff my account early.
They said it was cancelled because I opened a ticket asking for it to be cancelled. Which is true, as I have already said, however I did not ask for it to be cancelled immediately. Sh3lls should have either asked me if I want the account cancelled immediately, or just left it running for the remaining time I paid for.
I also cancelled 2 other services with different companies this week, one a VPS company, and one a Web Hosting company, both automatically left my service running until the end of the month - they didn't even try to shut off my services early.
That's what a honest, ethical company would do. They wouldn't automatically shut your service down early, so they can make a few extra dollars off you!
Beware of sh3lls, not only will they shut off your service early, but their admins/staff will laugh at you when you ask for help!
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Jun 21, 2008
Is there anyone using bitesites? I have anready send some emails to them for more than 2 days but got no reply. Anyone know what wrong with them?
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Jun 24, 2008
I have to tell about the excellent service I received with Polur.Net. I recently put in a request regarding running a 3rd party script to support. I expected a response with complicated instructions but instead the Polur Team went beyond my expectations by running the script for me and even correcting my own errors which ensured that everything worked great.
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Jun 30, 2008
I am creating a basic static site for my friend's gardening business. It will use html and CSS only, be around 5MB at most and does not require any databases, php support etc.
My problem is that he wants to basically have the site up and running and then be able to forget about it really. I will be going on now and again to update it for him, but that is about it. My experience with free hosts is limited, I have used byethost before, and though very good, they do require a log on every week else they assume the site is no longer wanted and delete the account and all files!
So, my requirements are:
Free host that easily allows to have your own domain name
Email address with the company domain, so quotes@domain.com, not quotes@domain.host.com
Cheap
Good customer service
Need no more than 20MB (allow for some extra photos to be added)
UK Based would be preferable
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Apr 20, 2009
Couple days ago all of a sudden my host that I've been with for years all of a sudden went down the drain. Why? Supposedly, my site was used for spam? Stupid. They are "trying" to compile my database and files, but I DOUBT that will happen.
With an already 24 hour downtime. I am receiving a lot of emails and phone calls on site. I need my community to get back up asap! So I guess it's time to find a new host.
I need a RECOMMENDATION on a westcoast host that will provide me with great customer service and the requirements I need to run my community.
Must handle vBulletin real well, have the requirements I need, and have great customer service.
This is a local forum, which is why I would like to be on a Westcoast Host.
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Sep 23, 2009
just want to say this forum kicks some serious arse. It helped me out tremendously with a potential scam that I almost got myself caught in this morning. Secondly, since I am on here posting this morning I might as well post up a one year review of Singlehop.com and the dedicated server I am using.
My websites hosted on rig: www.svtsnake.com, www.nsgcenter.com, www.nextlevelhardware.com
My host: SingleHop
My sales rep: Miguel Villegas
My hosting package: Dedicated Server E8400, 2GB ram, 250GB HDD (non raid), Plesk CP with 5 domain license.
My monthly pricing: 189.00 even per month
At the beginning of my term about a year ago I was achieving 2.1 to 3.0 MB/s throughput down and close to 500 KB/s up which is excellent and really incredible for working on SSH Secure Shell for me with uploading and downloading DB files, etc. At this current point in time I have noticed a minor decrease in speed to around 1.5 MB/s download speeds and at nighttime hours around 700K, which is more than ample and still excellent IMO as you will see in this picture: http://nsgcenter.com/dlspeed.jpg
I am very happy with overall throughput of the server at almost all hours. You can check out overall network response time and server DB response by playing around with the vbulletin database I run at svtsnake.com. There is always a huge amount of concurrent users and never any slowdown.
Something else incredible for me with Singlehop so far is network downtime. I can honestly say, since my latest term with them. I was also a customer a few years ago and had a few issues with server downtime that I ceased being a customer with them because of it. However, I was refunded an compensated in a timely matter and everything was taken care of immediately.
However, it seems that as of recently they have improved there infrastructure tremendously because I have NOT been down for 1 second in over 7 months. Even when they schedule downtine, my server has never noticed it. My uptime has been 100% for every single day that I have owned this server on Singlehop.com.
There is one issue that I can say I am very unhappy with, and it is an issue where all partys can be blamed even including myself. I am well aware that there policy states after 3 days of non payment they can shut down server connection. So, I was a customer for seven months when a new single hop account executive named Miguel Villegas joined the team and was my representative. I had changed my cell phone and never updated the file, and at the same time I own multiple businesses and frequently close and open different credit/debit/rewards cards to be used for processing payment. Note that I have never missed a payment with them up until this point. The payment was do on like the 18th of the month or something, and I received the invoice thinking that my credit card on file was automatically going to pay my bill like it always does. But it just so happens that the credit card I had on file with singlehop was stolen at a nightclub in NYC called MansionNYC, and I was pick pocketed. I lost all of my credit cards that night and called up to report all of them stolen. So, obviously I was issued new credit card and I was waiting for them to issue me new cards in the mail and new numbers, which took about 3 to 5 days with most companys. So, here I am 3 days late for payment and I wake up one morning and ALL of my websites are completely shut down. No notification, no warning, just closed and I got an email from Miguel Villegas my account representative explaing that my server was turned off until I remit payment.
I called up Singlehop and I was furiated, yelled almost at the top of my lungs that they simply just shut off a server, after 3 days of payment. Especially in a situation like this and they never even called me up to let me know they were doing this because my cell phone was different on file - which was mis-communication on my part. At this point in time I called up my bank HSBC and got an emergency debit card number to make the payment to Miguel through email and my server was re-activated.
But, 3 days after invoice is due to just cancel someones server or suspend it is definitely not good business policy. I have been a customers for almost a year and the whole incident was a fluke, they didnt have to suspend the server. In my business, we give a customer at least 30 days to pay a bill. But thats not the point, I know there policy states you have 3 days to remit payment or policy account suspension. But I think that is a horrendous policy, especially for emergency situations like I was in. What happens if the owner of a business is dying of an anyeurism in the hospital and is 3 days late with his web payment for his website, does singlehop simply suspend his 16 million hit per month vbulletin forum just because of lack of communication and payment?
I am still a longstanding customer with Singlehop but felt I needed to share that story with everyone. So, yes I am very happy with quality of service, speed of service, tech support, packages offered. But, I am very upset about there payment policy regarding 3 days of lack of payment that just aint right. I really like the attitude and business practices of the execs at the company and they are going to hate me for the negative feedback of my one bad incident with them, but overall Singlehop has my business and will have my business UNTIL either the server is offline every other week, or my DB crashes due to SInglehop issues. LOL Neither I think will be happening anytime soon.
Thanks for reading everyone. If anything, I hope Singlehop reads this and considers modifying there policy regarding server suspension and lack of payment maybe to something more like 10 to 15 days. Not 3 days.
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Jun 9, 2009
I am a PHP/MySQL web developer and I want to take on the challenge of administering my own server.
I have Plesk installed on the server, and I imagine I will have command line access to the dedicated server.
What unknown challenges lie ahead for me? What are things to monitor to keep the site running efficiently? What should I be using to connect to the server? What tools are available to help me be more efficient?
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Dec 23, 2008
your main website may be domain.com,
you may run forum,billing,blog systems...etc,
do you install them as sub-folder (ex: domain.com/billing )?
or sub-domain ( ex: billing.domain.com )?
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Oct 23, 2008
I'm currently trying to setup a personal web hosting service for my friends where they get an area of web space, etc, for them to use. Basically, a free web hosting service, etc with PHP, and all possible.
Does anyone know how I could go about setting this service up? ( If I were to get a HostGator/webspace account, etc)
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Mar 6, 2008
i had searching in this forum and in google How to set Subdomain to other server, i had try some of methode but still not working, because i cant set A Name in godaddy, because i use other webhosting outside godaddy
i just have ip address from my other server, i want subdomain to go this ip address, for example 10.42.1.21
what is your experience in godaddy, how to set Subdomain to other server, please give simple step by step dude
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Apr 10, 2008
I have a domain name from godaddy and recently got a host plan in hostgator.
As this is the first time I use hosting, it is very confusing how to set it up properly.
So far what I figured out and was able to set is the DNS in godaddy and the add-on domain in hostgator.
So now I was able to point 'MyDomain' to direct to 'hostgatorDomain/MyFolder/' (names just for example).
The problem is that masking is not turned on and who ever clicks 'MyDomain' will get to the right location, but the address will change to 'hostgatorDomain/MyFolder/'.
How to do the set up so the URL will not change?
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Jan 26, 2013
*My computer is a computer of a 500 computers network within our company.
* i have been given a STATIC local intranet ip 192.168.10.168 assigned by our IT department via their router.
* i have the internet facility provided through the above mentioned intranet for which i get a dynamic ip ex: 188.54.208.205, 176.44.107.21
* i have installed WAMP server.
my current project for the company i am doing should be able to access via internet in addition to the local access. local access is the primary access method. so now i have installed a free dns service like dyndns. at the setup of that, i have choosen a free subdomain ex: my.freedns.com they offer. then i assigned the ip ex:188.54.208.205. also installed their desktop client for monitoring ip changes auto updates.
Now the problem is : when i hit my.freedns.com the page displaying is of our internet service provider. not of my project homepage . How can i fix so when i issue above subdomain it will show my webserver default page?
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Feb 14, 2007
I have a busy dating website with 30 000 registered users and ~200-600 users online all the time. I would like to offer free email with ~10 MB mailbox to all users.
I have an idea to use scripts provided by b1gmail.de. Its similar to Hivemail or Socketmail. It uses only one POP3 catch-all mailbox and stores all emails in MySQL database, including attachments.
My worries are about MySQL. If I have 30 000 users and each user has some 5000 messages in his/her mailbox:
30 000 x 5 000 = 150 000000
That's 150 million rows in one table!
I know, not all users will have 50000 messages in their mailboxes, but the number of users increases about +2000/month.
I can't imaggine how long time will need MySQL to find messages for each user in the table with 150 000000 rows.
I don't know - maybe it's not a problem at all. I just never had such large tables and I don't know if it's possible at all.
Another problem: I have Fedora Core 2 installed and even don't know yet if it supports files larger than 2 GB.
Maybe it's better to set-up normal POP3 mailboxes for all users instead of using one catch-all box and storing data in MySQL?
do not post warnings about spammers. In the beginning I'll provide email addresses only to "gold" members. I opened this thread because I don't want to set-up a system which will hang after a couple of months because MySQL will not be able to handle it or I will have other unknown problems.
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Apr 20, 2007
I have a vps at ifasthosting and it was having problems for the beginning now they completely disabled my account and vps without ANY NOTICE! This creates a big problem for me as I have many live sites on that vps and they are the cause of it!! I never got one email telling me anything or why or what was going on... I have sent them 2 emails in the last hour... What do you guys think I should do?
I obviously need to first figure out whats going on but what after that will I be able to get a back up of my files?
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Aug 28, 2008
I have signed up for wht on good word from a friend that this is "the place to be" when it comes to knowledge of all things web development and hosting. But I also come with sincere warning. If you have come across fastnext.com (which as i have just learned through a mistake in their ticket system used to be hostony) then steer clear. I have been waiting for a response from them on the most ridiculous thing for just over 5 hours now. Apparently when I am trying to download some backup files via ftp the firewall is banning me. They have told me in my ticket that I have now been whitelisted however this does not ring true when I can still not connect to even my mail server. I have had this issue with numerous members who have all been dilligently sending me traceroute reports showing the same thing. My site is a social networking page and apparently when you check your profile too many times or gasp! try to upload or download via ftp. The firewall blocks you. Also they have a ridiculous report to a supervisor link in your ticket that states it will "punish" the tech who is not helping you? I know you guys are from ukraine but what are you going to do to ivan for not helping, send him to a gulag?
I just want you to get me access to my bloody server. Seriously Ive been having issues with them intermittently since day one but not as bad as this morning. And oddly enough I powered down all network equipment on my local area network and forced an ip change through my isp and still cannot get past the 10th hop into chi.fastbighost.com which is not a good thing. I will be moving hosts next month but have not told them this as other stories lead me to believe they may be unprofessional enough to block my access for the remainder of my term therefore hours of work stay on their server unreachable to me. My last backup was before a two day binge of coding work and I just want to get it onto my hard disk to move to a new host. Seriously just do some research and ignore those paid for affiliate sites that have hundreds of "reviews" stating how great they are. dig deeper you will see.
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Jul 1, 2007
My vps has been down all weekend. The stellar support team of Bob, Clide, and Ann has been of no help. They tell me to wait as we look at your problem, the tell me my problem has been escalated, to the higher level of support (who also seem to be Bob, Clide, and Ann), who have told me everything is fixed now (it isn't) and now immediately close any tickets I start, leaving no response.
Is this the normal experience with virpus? Do I need to change hosts?
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Nov 27, 2007
Pings with 800 byte packets are going through fast and with 0% loss, but http requests, remote desktop, and basically anything more complex than a ping is incredibly unstable and laggy. It can't be a server problem as it's happening on all the servers on a particular network. It's not DNS issues because direct IP connections still have the same issues. What could cause this?
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Apr 30, 2008
how to contact hostdime's management? Because I can't get any answer that works for me from hostdime hosting and "no" answer from instantcpanellicense..
I am in a very bad situation now.. I did a special agreement with Hostdime's external cpanel seller brand instantcpanel and they don't reply my tickets since 5 days. I am not sure what to do.. My due date has arrived, I need to cancel some licenses, I need some new ones. Also they have removed my special promotional code without telling me!
I have 3 big problems will leave me in some legit sanctions but I am sure they don't care of me. I am willing to pay the problematic payments again Hostdime that's no problem.
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May 5, 2009
we've been testing CentOS 5.3 on Intel DG35EC board (G35+ICH8+82566 Gb NIC), and found that the write speed out of 7200rpm SATA-II drive, connected to on-board ICH8 controller, is consistently under 10MB/sec which is quite horrible!
the same set of hardware can get 100MB+/sec transfer rate with Debian 5.0 and FreeBSD 7.1, just not the CentOS5.3! it doesn't matter whether AHCI mode is selected in BIOS or not, and of course BIOS has been updated with latest version.
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May 11, 2015
Wordpress installation (WPML with 3rd level domain es. site. com, fr. site. com).
I need to redirect page from subdomain to a new subdomain
Example:
esp.site.com/oldpage -> es.site.com/newpage (different subdomain)
esp.site.com/oldpage1 -> es.site.com/newpage
esp.site.com/oldpage2 -> es.site.com/newpage
Source site is very chaotic and there are no clear rule for redirection (no regex )
So I need to redirect every page but syntax:
Redirect 301 esp.site.com/oldpage http:// es.site.com/newpage
doesn't work!
which is the correct syntax ?
Can I manage all from one .htaccess file in main root (www) or should I create "esp" directory (and point old subdomain to it - one for every language) and put .htaccess in every directory with redirection ?
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Apr 27, 2015
I have a Server with Centos7 + Plesk 12 and in the service configuration say that the Bind service is not installed, from command line i have install named services and make a manual configuration the first domain, but when I return to the service page in plesk... the problem is the same, the Bind Service is not installed; then the problem is when i want create a new hosting i need to go to the ssh to make the DNS configuration...
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