Horrible Service From AnchorVPS
May 17, 2007
Everything was fine a until a day or so ago.. The server went down and I asked Otto, the owner why it was down. He says it was hacked and the hard drive was corrupted. All my files were lost. So I figured yeah I didn't back up... my fault.. But he said he secured the server when I got it so part was his fault and he admitted it. So he says he'll make a new one with LXAdmin for free as an upgrade since he screwed up... Well now here today, the new server is totally down and I can't access it at all and he's not responding to my messages. So I lost my work for clients and I lost my own personal sites and the money from the people I was hosting. His service was horrible and I wouldn't recommend him to anyone.
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May 2, 2008
I signed up for a VPS Land server over a week ago, and everything worked great for the first week. I then began having issues where the server would crash and I would then be stuck at this error:
"System could not log you on. Make sure your User name and domain are correct, then type your password again. Letters in passwords must be typed using the correct case."
Over the last 4 days or so this error has continued to plague me, and after multiple support tickets their only solution was to "Buy more RDP connections" as I was using 2, one for myself, one for my employee to use. I bought 2 more connections for $5 as they recommended and it did NOT fix the problem. In fact, since about Wednesday I've been completely locked out of the server and my support tickets have basically been replied to with:
"We can logon to your box no problem, please email us back if you continue to have issues."
Well, of course, since I'm locked out of the box, I emailed back asking if there is ANYTHING I could do to get it working, as I am losing $200/day in employee fees while he cannot work.
My replies go unheard, and I continue until late Friday night to be completely locked out of the server and my support tickets go unanswered.
I realize that I'm only paying for a cheap $30 a month VPS, but I need this to be reliable. I'm being treated as if I'm completely unimportant and now and I have lost several day's work and employee fees because of this. I even asked if I could pay more to get better service and my emails go unanswered.
I NEED a reliable VPS and cost at this point is no object. With the money I have lost while using VPS Land's HORRIBLE unreliable service I could have had a dedicated box from a real host that actually cares about whether or not it's customers are getting screwed.
I can't logon to the box and they act as though I'm lying.
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May 30, 2008
I can't believe the hours of BS I had to go through with Godaddy hosting to get a subdomain to work. Their online "help" is horrible, incorrect, and incomplete.
For people who may have this problem, here's what I had to go through:
You can go into "Domain Management" and "Add a Subdomain" and have it point to a specific directory. Fine. That's all well and good, but that in itself does nothing and their help implies that's all you have to do and you're set, boom you have a subdomain. Not so fast.
You have to go into your "DNS Manager" and add a CNAME record with the same name as your subdomain and have it point to @. So apparently you have to change the DNS first so web browsers recognize the subdomain and get redirected to your host, then the domain management "subdomain rule" kicks in and it knows to go to a certain directory.
The funny part is the customer cervice person knew none of this. He kept insisting I had to add an A record, obviously just reading from a script. And even if I did have to mess with my DNS settings to enable my subdomain why wasn't this in the "help" on your website? Unbelieveable.
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May 16, 2007
at first my experience with AnchorVPS was great. I was setting up a VPS for a few of my personal sites. About a week after I signed up, I decided that I didn't have time to run these websites, so I took them down. I didn't send a cancellation notice to them because I figured they would send me an email to pay, and I would then respond. Nope, not the case. My VPS was $45/month with cPanel. I expected them to simply disconnect it when I didn't pay, because I was not online for a period of time (except to peek in here and there). I come back online to see my VPS is still online. Maybe their billing system was faulty? Nope - They just state that they need 7 days notice, and until then, your VPS will stay online, and your balance will go up and up and up. Now I owe $45 for a service I didn't use, and I don't have that extra money to simply give away. They are blaming the fact that they must charge me on licensing, but I know that's not the case. Other than that, if you follow the ToS, then they are 7/10. Good servers, good speeds, stable VPSs.
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Mar 14, 2007
I signed up with AnchorVPS about a month ago for a big project I have stuck on my head and been wanting to do for some time now. I heard they were using a new techonoly and decided to take it for a test drive.
Let me say that I'm very pleased with the service. I ask them for help installing my scripts twice and they helped me quickly, in about 30 minutes. My server it's fast and I'm happy for the price. I bought Anchor-12, being that my budget was around 40 bucks a month.
I should have mention that when I bought it, I got a free upgrade, which is always a nice surprice. Never had a down time, fast respnse, reliable hardware, I'm happy.
Just for the moderators to check, I use my VPS for shoutcast hosting and my main domain is nurvweb.com which I have yet to make a site. Trying all CMS at the moment to see which one is best.
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Aug 3, 2007
Received this gem last night:
Quote:
-----Original Message-----
From: AnchorVPS Support
Sent: Fri, August 3, 2007 1:14 am
To: xxxxxx@talanovmedia.com
Subject: IMPORTANT - BACKUP YOUR DATA
AnchorVPS System Message:
08/03/2007 12:14 AM
Hello,
AnchorVPS is now unable to provide any service to any of
our clients. We ask that you backup your data within 48 hours and find
another provider.
If you have any questions or queries then
please contact us at support@anchorvps.com
Thank
You,
AnchorVPS Administration
Never thought a company would do this to their own clients. 48 hour notice?
Thought the headers in the email were suspect so I decided to open up a ticket asking if this is a legitimate message.
Quote:
Jason Min
Posted On: 03 Aug 2007 09:22 AM
Yes it is.
Regards,
Jason
Your thoughts?
Edit:
TOS
Quote:
Termination
This Agreement may be terminated: (i) by you or AnchorVPS during any Renewal Term, without cause, by giving the other party no less than seven (7) days prior written notice.
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Apr 20, 2007
I have a vps at ifasthosting and it was having problems for the beginning now they completely disabled my account and vps without ANY NOTICE! This creates a big problem for me as I have many live sites on that vps and they are the cause of it!! I never got one email telling me anything or why or what was going on... I have sent them 2 emails in the last hour... What do you guys think I should do?
I obviously need to first figure out whats going on but what after that will I be able to get a back up of my files?
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Aug 28, 2008
I have signed up for wht on good word from a friend that this is "the place to be" when it comes to knowledge of all things web development and hosting. But I also come with sincere warning. If you have come across fastnext.com (which as i have just learned through a mistake in their ticket system used to be hostony) then steer clear. I have been waiting for a response from them on the most ridiculous thing for just over 5 hours now. Apparently when I am trying to download some backup files via ftp the firewall is banning me. They have told me in my ticket that I have now been whitelisted however this does not ring true when I can still not connect to even my mail server. I have had this issue with numerous members who have all been dilligently sending me traceroute reports showing the same thing. My site is a social networking page and apparently when you check your profile too many times or gasp! try to upload or download via ftp. The firewall blocks you. Also they have a ridiculous report to a supervisor link in your ticket that states it will "punish" the tech who is not helping you? I know you guys are from ukraine but what are you going to do to ivan for not helping, send him to a gulag?
I just want you to get me access to my bloody server. Seriously Ive been having issues with them intermittently since day one but not as bad as this morning. And oddly enough I powered down all network equipment on my local area network and forced an ip change through my isp and still cannot get past the 10th hop into chi.fastbighost.com which is not a good thing. I will be moving hosts next month but have not told them this as other stories lead me to believe they may be unprofessional enough to block my access for the remainder of my term therefore hours of work stay on their server unreachable to me. My last backup was before a two day binge of coding work and I just want to get it onto my hard disk to move to a new host. Seriously just do some research and ignore those paid for affiliate sites that have hundreds of "reviews" stating how great they are. dig deeper you will see.
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Jul 1, 2007
My vps has been down all weekend. The stellar support team of Bob, Clide, and Ann has been of no help. They tell me to wait as we look at your problem, the tell me my problem has been escalated, to the higher level of support (who also seem to be Bob, Clide, and Ann), who have told me everything is fixed now (it isn't) and now immediately close any tickets I start, leaving no response.
Is this the normal experience with virpus? Do I need to change hosts?
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Nov 27, 2007
Pings with 800 byte packets are going through fast and with 0% loss, but http requests, remote desktop, and basically anything more complex than a ping is incredibly unstable and laggy. It can't be a server problem as it's happening on all the servers on a particular network. It's not DNS issues because direct IP connections still have the same issues. What could cause this?
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Apr 30, 2008
how to contact hostdime's management? Because I can't get any answer that works for me from hostdime hosting and "no" answer from instantcpanellicense..
I am in a very bad situation now.. I did a special agreement with Hostdime's external cpanel seller brand instantcpanel and they don't reply my tickets since 5 days. I am not sure what to do.. My due date has arrived, I need to cancel some licenses, I need some new ones. Also they have removed my special promotional code without telling me!
I have 3 big problems will leave me in some legit sanctions but I am sure they don't care of me. I am willing to pay the problematic payments again Hostdime that's no problem.
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May 5, 2009
we've been testing CentOS 5.3 on Intel DG35EC board (G35+ICH8+82566 Gb NIC), and found that the write speed out of 7200rpm SATA-II drive, connected to on-board ICH8 controller, is consistently under 10MB/sec which is quite horrible!
the same set of hardware can get 100MB+/sec transfer rate with Debian 5.0 and FreeBSD 7.1, just not the CentOS5.3! it doesn't matter whether AHCI mode is selected in BIOS or not, and of course BIOS has been updated with latest version.
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Apr 27, 2015
I have a Server with Centos7 + Plesk 12 and in the service configuration say that the Bind service is not installed, from command line i have install named services and make a manual configuration the first domain, but when I return to the service page in plesk... the problem is the same, the Bind Service is not installed; then the problem is when i want create a new hosting i need to go to the ssh to make the DNS configuration...
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Sep 10, 2014
Got following Problem: Unable to find service node for web service on domain with id = 0
After a Check from [URL] ....
I tried this: [URL] ....
Result:
+--------------------+--------------+---------------------------------------+------------------------------+------------+
| Domains | Service Type | IpAddressesCollections.ipCollectionId | Current value of ipAddressId | Have to be |
+--------------------+--------------+---------------------------------------+------------------------------+------------+
| XXXXXXXXXXXXX.org | mail | 30 | 0 | 1 |
+--------------------+--------------+---------------------------------------+------------------------------+------------+
Resolution:
mysql -uadmin -p`cat /etc/psa/.psa.shadow` -Dpsa -e 'Update IpAddressesCollections SET ipAddressId = 1 WHERE ipCollectionId = 30'
Result: ERROR 1062 (23000) at line 1: Duplicate entry '30-0' for key 'PRIMARY'
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Jun 24, 2015
Deleted a domain workspace in Parallels Plesk and now I am getting this error when signing into the panel:Looked at the logs and been trying multiple commands (including the bootstrapper repair etc.)I found the full error from the logs:
[13-Jun-2015 16:35:33 UTC] PleskDBException: Unable to find service node for web service on domain with id=6
file: /usr/local/psa/admin/plib/PhDomain.php
line: 1404
code: 0
trace: #0 /usr/local/psa/admin/plib/Smb/Subscription/Domain.php(490): PhDomain->getWebHostingServiceNode()
[code]....
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Jul 6, 2014
We are currently using Parallel Plesk 11.0 version and there is one requirement from microsoft provider to add the exact same values in SRV Records.
Priority of Service = 100
Weight of Service = 1
but these values are not available in the dropdownlist. attached are the screenshots.
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Jun 15, 2014
Clean install on openSUSE 13.1
After deleting a domain, we got the following error which rendered the panel useless.
Internal error: Unable to find service node for web service on domain with id=5
Message Unable to find service node for web service on domain with id=5
File PhDomain.php
Line 1402
Type PleskDBException
Go To Previous Page
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Sep 18, 2007
If i wish to start up a business with the VPN service.. do i need to install any specific software on the server side? Can it be run on Windows?
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Jul 13, 2009
how to setup a Windows server to provide SSL service to other web sites. I'd like to offer a free service to my local customers and anyone who wants to secure their online operations.
can OpenSSL do the job?
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Jun 13, 2009
I am trying to find the best economical solution regarding my email address but I need some advice pls.
I have a very small package with asmallorange and I have set up one of my business email in it. I didn't calculate that this business email could take so much space. I have some assistants which work in other places. One of my problems is these asistants who need to access this address too, are not allowed to access any free email provider like gmail, yahoo at their work computers because of their work policy. So I can't do forwarding and I need to have this email address under my domain.
I am thinking of these options:
1) Get more space . This will become expensive for me.
2) use a dedicated email service under my domain name.
I have no experience here and I wonder if using a gmail service under my domain will be blocked for my collaborators.
3) change host ( I am afraid to lose my data and my website database).
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Aug 20, 2009
I'm going to start offering a KVMoIP service for my customers and am trying to get ideas on the pricing. What do y'all think about it? I know most places that I know about charge a setup + hourly fee, well, I like to be just a little bit better, so let's see what y'all have to say.
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Jan 3, 2009
Do you use any uptime monitoring service? If so, which one do you use? Do you use a paid monitoring service, or a free one?
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Mar 23, 2009
I was thinking of putting together a DB of all the IPs I block due to spam, hackers, known proxies etc... this would help cut down on malicious use of services such as spamming forums, if I catch them once, they would not have chance to spam up my other forums if each forum checks the same block list. I could also auto block proxies by having it query up online proxy lists.
But before I reinvent the wheel, does such service online already exist? Kinda like RBL, but for web services. So you can basically block IPs off your site before they get used maliciously.
To be even more advanced some special port scanners could go around scan networks for infected machines and block those too.
How it would work:
Site A has a spammer from IP 1.2.3.4 and submits it to the block service. Spammer then goes on site B to try and spam that forum, but that IP is already blocked because the owner of site A submitted it to the list and site B checks against that list.
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Jul 22, 2009
The VPN service owner can he track and know all his customers activity
I mean let's say am a customer and I bought VPN subscription and then logged in with my new vpn ip and I login to my email , in that case the VPN service owner can he read know my email password or other sensitive data like if If I login to myspace.com can he know what password I used using his vpn server logs?
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Apr 20, 2009
Anybody using their service? Prices are low, plans look good.
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Feb 28, 2008
i ordered my server on monday,it took 80hrs to get the server,but the login panel can not be opened,then i ask them,their support is online in msn,i talk with them,but when i ask them about the login panel link can not open,they didnt reply me.it really disapointing,i ordered it one monday,but now almost friday,i still havent used it,regret to order it...
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Jul 28, 2008
Iv been with steadfast for almost 6 years,
we have small vps account and 1 shared hosting account,
our vps is working very very slowly, we cant log in to direct admin, we cant do anything, i contact support personally to check this issue , the response i received was
"
We are aware of the problem with slow disk access this VPS server. We will be adding an additional VPS server and migrating some of the VPS containers to it shortly to address this issue. Under the resources we have immediately available, we are unable to get the problem corrected. Thanks, Ben Galliart Steadfast Networks Support [url]
"
WTF? unable to get the problem corrected? our clients that use our vps are going crazy, 1 client even threaten to leave us,
i don't know that to do, i was thinking of sue them, what do you think? I'm very disappointed ..
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Jul 19, 2008
I am located in China and I have websites hosted in the US. Some of my sites and servers are being blocked by my ISP. Do you know of a good VPN or Proxy service that will allow me to reach my sites and managed my servers?
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Apr 19, 2008
We have been trying to get our rDNS set up for 2 months with Bionhosting on our dedicated box.
and yet RDNS Entry null
Is this normal? Why would it take 2 months to set up a Reverse DNS does this somehow involve the White House and red tape?
We are really getting slammed by our clients in forums that are very important to our business. This is killing us!
What exactly is involved in setting up RDNS why is this so difficult?
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Apr 13, 2008
We are hosting multiple servers for a site, web, db, media etc and all of them are in the same DC. I am getting worried that incase a server goes down, it would take DNS down along with and will also take emails out.
I was looking to use a good and reliable DNS service which would ensure that we are reliable and emails don't go out incase of an outage.
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Jun 18, 2008
I want to set up a service like zoneedit.com with free name servers and branded name servers etc. Since the name servers will be authoritative I am guessing the bandwith required depends on the number of domains and their popularity. I have some questions
1) Which DNS server is the best one for the job
2) How can one provide branded name servers like instead of ns.myservice.com it would be like ns.userdomain.com. Can it be done by using a simple A record.
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