Recommend A West Coast Shared Host W/ A+ Customer Service
Apr 20, 2009
Couple days ago all of a sudden my host that I've been with for years all of a sudden went down the drain. Why? Supposedly, my site was used for spam? Stupid. They are "trying" to compile my database and files, but I DOUBT that will happen.
With an already 24 hour downtime. I am receiving a lot of emails and phone calls on site. I need my community to get back up asap! So I guess it's time to find a new host.
I need a RECOMMENDATION on a westcoast host that will provide me with great customer service and the requirements I need to run my community.
Must handle vBulletin real well, have the requirements I need, and have great customer service.
This is a local forum, which is why I would like to be on a Westcoast Host.
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Feb 5, 2009
We are looking for recommendations on a Tier 1 hosting facility similiar to Rackspace but on the West Coast.
Our requirement would be ;
approx 20 dedicated servers
Centos OS
OS install to Platform only - no OS support
solid bandwidth and connectivity
100% Network Uptime Guarantee
30 Minute Hardware Replacement SLA
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Dec 7, 2008
I am hunting for a Westcoast, Windows VPS solution. The closer to San Jose, the better.
A 30 day guarantee would be great also!
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Sep 28, 2008
We're running a couple of servers and daily we use an r1soft provider to move the data to the mid west. Our servers are at WebNX and we are also looking for a data backup point in the west coast to make sure we can maintain another snapshot of our data.
We are looking for a rsync provider in the west coast - I have checked out rsyncpalace and their machines are at WebNX and we are looking to keep our data in a different data center.
Any leads on a good reliable rsync provider in the west coast?
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Nov 25, 2008
I was looking at the offer section and I found that there is limited choices for providers that is on the west coast. I am just looking for simple and cheap server to run on directadmin for my adult site but I can't seem to be able to find one. Anyone knows of any decent providers in the west?
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Dec 12, 2007
Which colo facility in West Coast using NTT in their upstreams?
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Aug 30, 2009
I am looking at getting some Qwest bandwidth at 200 Paul, San Francisco. Not being too familar with Qwest's network and as part of evaluating that decision I did some testing to see how the routes/latency looked from various points on the Internet and from our other data centers. For pretty much all the testing I did from the major tier 1/2 networks, Qwest has great peering in places you would expect resulting is decent routes and low latency.
The strange thing is that the one exception is routes from Level 3. As an example, traffic from various Northern California points on Level 3's network to a test IP on Qwest's network in Sunnyvale all go via Denver to connect to Qwest and then back to the Bay Area. For LA originating traffic, it goves via Dallas. Same thing for Seattle that is going via Denver.
Hard to imagine these two tier 1 providers don't peer at any location on the west coast at all? Is this typical between these two or is there some temporary outage right now? Or is there some peering spat going on between them?
Seems pretty silly for traffic to go 3,000 miles between points that are only 10 miles apart!
Here is an example of the route to a test IP sunnyvale.speedtest.qwest.net (205.171.214.185):
1 vlan89.csw3.SanJose1.Level3.net (4.68.18.190) 0 msec
vlan79.csw2.SanJose1.Level3.net (4.68.18.126) 0 msec
vlan99.csw4.SanJose1.Level3.net (4.68.18.254) 0 msec
2 ae-62-62.ebr2.SanJose1.Level3.net (4.69.134.209) 216 msec
ae-82-82.ebr2.SanJose1.Level3.net (4.69.134.217) 4 msec
ae-72-72.ebr2.SanJose1.Level3.net (4.69.134.213) 204 msec
3 ae-3.ebr1.Denver1.Level3.net (4.69.132.58) 204 msec 200 msec 204 msec
4 ae-11-51.car1.Denver1.Level3.net (4.68.107.6) 224 msec
ae-11-55.car1.Denver1.Level3.net (4.68.107.134) 212 msec *
5 dvr-brdr-01.inet.qwest.net (63.146.26.133) [AS209 {ASN-QWEST}] 24 msec 28 msec 28 msec
6 dvr-core-01.inet.qwest.net (205.171.10.54) [AS209 {ASN-QWEST}] 24 msec 24 msec 28 msec
7 * * *
8 svl-svcs-01.inet.qwest.net (205.171.214.98) [AS209 {ASN-QWEST}] 28 msec 28 msec 28 msec
9 svl-speedtest-01.inet.qwest.net (205.171.214.185) [AS209 {ASN-QWEST}] 28 msec 28 msec 28 msec
Anyone have experiences with using Qwest bandwidth in Northern California they care to share?
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May 1, 2008
I'm colo'ing my first server, and I'm a little nervous about sending my server to the mainland (I'm in Hawaii) for colo. I was looking at Pacific Rack, and also at iWeb. Can anybody comment on these or recommend anybody else? I just need very basic 1U colo.
Dependability and low ping times from Hawaii are my main priorities. Preferably something that Time Warner is tied into since most Hawaii residents use Road Runner cable modems.
I'm going to be running a dedicated zimbra server.
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Jun 26, 2008
if having servers on the East coast vs the West coast would give significantly better speeds for those people accessing sites from Europe?
We have servers in Texas and someone trying to sell us on a CDN (content delivery network) showed us numbers where it was taking 4-5x longer for someone from Europe to download a file. We want our sites to be faster for Europeans so I was wondering if moving to the East coast would help.
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Aug 18, 2008
does anybody know a cheap dedicated server in US (west coast) or Asia region. The price should be arround $40 per month. no setup or less than $50.
Server is for DNS, SNMP monitoring and some backup data only. Minimum requirement are 512MB+, small CPU, 80GB/120GB+ HDD and 200GB+ Traffic should be enough for it. More than 1 IP, remote power and Gentoo Linux is preferred.
I had searched in the past but it seeams that companies like vrtservers/theplanet/etc. will have much higher prices right now as a half year before. I know there were one for $29-$39 in SJ or LA depending on the RAM/HDD/IP but I don't remember which company it was.
But in general it seams that servers in Europe (NL, Germany, ...) will be much cheaper right now with much more support and features like RemotePower, more IP addresses, ...
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Aug 18, 2008
I am curious which location in the US is better for serving traffic to Asia / SE Asia?
I assume it would need to cross either the Pacific or Atlantic ocean?
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Jun 8, 2009
after posting here at WHT ive really learnt much about overselling and cpu usage.
now with some questions again,
1GB space
around 50gb transfer
around $6 a month
hosted in USA
very well established company that would never shut down like tomorrow.
just list the hosts down and let me consider them.
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Feb 11, 2009
Does anyone have any recommendations for a GOOD shared/reseller host? Geekstorage has had good reviews here, but I've been sorely disappointed in the frequent downtime I've had on two separate servers. Looking to move elsewhere soon if I can find someone else.
So -
Price isn't really an issue. I need at least 20GB of storage. Bandwidth also not an issue.
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Jun 30, 2008
I am creating a basic static site for my friend's gardening business. It will use html and CSS only, be around 5MB at most and does not require any databases, php support etc.
My problem is that he wants to basically have the site up and running and then be able to forget about it really. I will be going on now and again to update it for him, but that is about it. My experience with free hosts is limited, I have used byethost before, and though very good, they do require a log on every week else they assume the site is no longer wanted and delete the account and all files!
So, my requirements are:
Free host that easily allows to have your own domain name
Email address with the company domain, so quotes@domain.com, not quotes@domain.host.com
Cheap
Good customer service
Need no more than 20MB (allow for some extra photos to be added)
UK Based would be preferable
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Jun 8, 2008
this is probably a simple question, I am in europe and looking for shared web hosting on the east coast of USA. BTW it has to have cPanel and cost about $5 per month.
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Oct 6, 2008
There are diverse salespeople who sell my wife's artistic services and those of other photographers like her. They are looking to replace their currently self-hosted calendaring system with a hosted service. Can anyone here recommend one or a place for me to look? Here are some of the features I imagine they are looking for:
1) Individual calendars by photographer.
2) Easy color coding of items on the photographer calendar. They color code based on which salesperson found the job and if the job has a hold or a confirmed status.
3) Integration with iCal on the Mac. At a minimum, iCal users should be able to subscribe to calendars on the service.
4) Various levels of security. All salespeople should be able to update all photographers' calendars. Individual photographers should be able to see only their calendars and may (or may not) have permission to change them (this is determined on an individual photographer basis)).
5) Reliability. This is at the heart of their operation.
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Dec 22, 2008
I've searched and have read the reviews of iicinternet and how poorly they treat customers but I had their service about 4 years ago and dont remember any of the reviews complaints being true. So I've decided to order service to see for myself and give them a fair chance to prove their critics wrong. I ordered service on saturday december 13th, it was the weekend and they dont say anywhere on their site that they setup new accounts over the weekend but I did not get a confirmation of my order, just a paypal email confirming I've paid for the service. So I waited, come monday no contact from iicinternet, then tuesday came and no contact so I used the yahoo pingbox on their site, bill would answer, ask for my last name then after about 20 minutes go idle and never return. So I waited, wednesday I did the same thing. I contacted bill via their yahoo pingbox, and he did the same thing asked for my last name then went idle. This time every 5 minutes when he wouldnt say anything I would ask if he was still there, he would reply with just the word "standby" and then go idle after about an hour. I continued to do this until friday dec 19th, when I emailed steve and support about the issue. I continued to contact bill on their yahoo pingbox to no avail. Today I called them and had the guy who answered pick up the phone, ask for my last name, then put me on hold for an hour never getting back to me.
Now when you buy a dedicated server for under $20 you dont expect much, but I do expect a server within a reasonable amount of time or at least some information as to why its not setup. Now going into this I knew that I might run into some bad customer service and I know you get what you pay for but I was hoping that I'd get at least some information on why it'd take over a week to setup a server, not to mention that the paypal subscription is automated and even if I've only had my server for 2 weeks they're going to auto-renew on the anniversary of the subscription which is completely unfair.
For anyone thinking about service with these folks please reconsider, you will just end up losing your money.
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Apr 22, 2008
I thought you should know about the lazy and rubbish customer service at Knownhost.
I have a trojan in my 404 file of one of my blogs, which a spammer is using to insert 1600+ links into my header and footer. This of course will ruin my SEO, and google my even ban me for spamming and linking to dodgy sites.
My web developer told me to contact Knownhost which I did, but check out this reply:
Hello Julian,
The abuse queue is only for abuse reports regarding our customers. Please open a ticket with our support team directly through our helpdesk if you require technical assistance with your VPS.
Thanks,
Helen
KnownHost abuse
The word "abuse" seemed suitable, becuase my site is being abused, there is no description to explain what "Abuse" is for. Plus it took her about 3 hours to contact me, even though i marked it as critical, and then she refused to deal with it. The last straw is the fact that she didn't even pass it onto the right department. Its a good job that i was checking my emails.
So now i have to go and open a new ticket, not happy!
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Apr 2, 2008
I am writing this message to share with fellow readers my sincere dissatisfaction and utter disappointment with the low standards and non-performance of customer service at 1&1.com. The following message is a copy of a feedback e-mail that I sent to 1&1 management after cancelling my Dedicated Server. I was a customer since 2005.
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Dear Sir or Madam:
I am writing to provide you with feedback on my experience with 1&1, and the events and circumstances that led me to cancel my Dedicated Server Package (a "1&1 Managed Server III"). I have been a customer since 2005, and over the course of these past few years, have witnessed the gradual degradation of service, transparency, and accountability by 1&1 customer service and technical support staff.
I purchased a Managed Server because I wanted support personnel to administer my system, so that my business team and I could focus on building and developing content. We design and launch web sites and interactive communities focused around creative topics, and our sites are ultimately very successful and highly active. Upgrades of our server's operating system were often done reactively and late, rather than proactively and positively, at times exposing our server to security holes and performance inefficiencies. However, my real disappointment rests with how your customer service has been managed.
Over the past year, there were complete server outages that lasted several hours at a stretch. When I was aware of these, I would call the 1&1 Customer Service line, via the "dedicated server" 1-800 number that your company had established. What I received was an outsourced call center in India, with absolutely no ability to perform technical or quality maintenance on my server. The customer service representatives were marginally understandable through their thick accents, and were very clearly reading from a script. Their inability to think creatively and adapt solutions to the problems at hand is understandable, even if frustrating; but entirely unacceptable is the fact that, by their own admission on several calls over the past few months, the data center in the United States was unstaffed. Ordinarily, Tier-1 customer service escalates to live Tier-2 and Tier-3 technicians and admins; your customer service department, however, was left lodging help desk tickets into a system that, according to them, would not be checked in days.
In the latest episode, my dedicated server went offline on Friday night. Saturday morning, I was on the phone with your customer service personnel, who told me that the U.S. data center where my server was located was unstaffed on weekends and admins might not be able to get to my issue until Monday morning. They repeatedly offered insulting "scripted" suggestions as to why my server was offline ("perhaps it was my Internet Service Provider?", for example). Finally, they concluded that there was nothing that they could do - not even a remote-reboot, which is now standard in the industry (such as an APC-reboot). All in all, my server was offline for over 20 hours without explanation, with no clear accountability, and with zero communication. When I kept calling, demanding escalation, I finally got through to an admin in the United States, who managed to remote-force-reboot my machine. After I conversed with him briefly, he simply said he did not know why my server went offline.
Our Dedicated Server's system specifications were modest, but still competitive (a Pentium 4, 2 Gigs of RAM machine, with around 500 concurrent MySQL connections on a single site). Our site's system specifications, using out-of-the-box software that we licensed to run our site, should easily have supported thousands of concurrent connections before we needed to upgrade our system. Nevertheless, I specifically paid extra and purchased 1&1's "managed dedicated server" option because I wanted the extra care and attention to our business-critical web sites.
FEEDBACK ITEMS:
To improve upon your business, I recommend three immediate changes.
1. Train Your Customer Service Personnel.
Your Indian/Outsourced customer service appeared generally unfamiliar with both my package (they had to escalate several times, placing me on hold for over 20 minutes at a stretch, before they could conclude that I had a dedicated and managed server), and had been reading from an outdated script that left them uninformed and incompetent to handle even basic queries on system status, server and service readiness, and the functionality of my server. Furthermore, they were completely unsupported by not having any live technical team working during reasonable hours.
2. Staff your U.S. Data Center.
It is astonishing, and horrifying, to me that 1&1 is apparently selling any hosting services, much less dedicated/managed hosting services, on a data center that is apparently not staffed with technicians 24 hours a day, 7 days a week. In my situation, my business-critical server went offline for nearly 24 hours, and there was no one that either I, or your Outsourced/Indian Tier-1 customer support could escalate to in order to get accountability. Furthermore, there was no transparency: there is no number to reach a live human being on-site at the data center, and your Customer Service personnel seemed either unable or unwilling to ask questions to figure out if anyone was in charge on the ground. They concluded to me, on the phone, that the "technicians were home for the weekend". That is entirely unacceptable, and it operates on a level of non-performance that is shocking to me as both a business executive and an organizational manager.
3. Provide full-time, English-speaking, U.S.-based Customer Service.
Your call center in India was staffed with people who, quite frankly, were neither qualified nor competent to handle the concerns of your United States and European customers. When asked questions that deviated from the script that they were reading (you could hear them both typing and flipping pages to try and find the answer), they ended up placing me on hold for long stretches of time. There is zero innovation, and absolutely no adaptability by your customer service at this call center. When this scenario unfolds, there absolutely must be an immediate, Tier-2 customer service personnel that can promptly, professionally, and courteously handle the concerns of your customers, and they should do so in an intelligent, dynamic, innovative fashion. I am extremely patient and forgiving of outsourced and offshore technical solutions, especially since my business leverages a global model similar to most information technology consultancies. I can only imagine the number of clients that your user-unfriendly, backward, and mentally-atrophied customer representatives have cost you. The fact that they are the only customer support you offer before escalation to a (non-existent or absent) technical team is unacceptable, and speaks of a systematic failure in your organizational management and escalation hierarchy structure. Please, for the sake of your future customers, provide a full-time, intelligent, responsive, and communicative U.S.-based customer service team.
CONCLUSION
In closing, I want to reiterate my sadness at having come to the decision to cancel my 1&1 account and close all of my business with your organization. I have been a customer for nearly three years with your company, and have been very patient and understanding of the delays and mismanagement with customer service, especially since it seemed that in previous years, you had an attentive and present technical support team that would resolve matters promptly. However, after the past few months, I have witnessed the apparent absence of any service level agreement to respond to issues, queries, or escalations, the complete incompetence and mismanagement at your outsourced and offshore Indian call-center, and gross non-performance of your technical personnel and utter negligence of your support staff on the data center. Within a matter of moments, I was able to identify a major and large-scale competitor of yours that offered me an enterprise server solution at a U.S.-based data center that was staffed 24 hours a day, 7 days a week; a full-time U.S.-based customer service team that had guaranteed SLA's of responsiveness; and, professional management services for a comprehensive management solution -- all of this at a cost less than what you currently charge new customers.
The decision was one of the easiest ones I have ever made.
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Jun 3, 2008
I ideally want to use Fasthosts as the hosting provider, on a shared hosting account. Are there any CMS's that install and work well in such an environment?
I dont need a CMS with bells and whistles, just one that is template driven, and has 'friendly' URLs.
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May 6, 2009
That "free first month" looked like a great deal until we got shutdown, over-billed, the server is NOT what we agreed on in the contract, and we cannot speak with anyone in a supervisory position.
When the account agreement was entered into, all information was sent to The Planet via The Planet salesman who sold us the account. It appears from subsequent email that he forwarded the contract and information to the planet via his Blackberry. This included all necessary contracts, billing, and credit card information. Hmm.
Exactly one month later the service was suspended. After contacting 'The Planet' we were told our credit card had been declined. We argued this point supported by our own banking information. We were told to simply add the credit card information into the 'orbit' billing portal so we did. Then we were told we would need to re-verify all the card holder information since we were adding a new card into the system. This point I also argued since we were adding THE SAME card information that they had from day one.
I was told by the person that handled my call regarding the suspension that the matter would be fixed. He would also have a supervisor phone me. I told him as long as they fix the billing error there is no need to have the supervisor phone me unless they took issue with my complaints. So nobody contacted me. They opened and closed numerous tickets and proceeded to bill me a $50.00 "reconnection fee".
I have now phoned The Planet numerous times since the 5th of May. I cannot speak with anyone in a supervisory position. They just keep telling me the supervisor will phone me.
For a company that is so large, customer service at this company sounds like three teenagers in 2 bedroom apartment. Not to mention the fact that since that server has been online it has been a magnet for IP scans. I found a possible reason for that problem in a September 30th 08 report by Netcraft,
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Aug 17, 2008
I bought a shell from them but they are also a VPS company so I figured I would warn everyone about them...
I put in a cancel request a few days ago, I just asked to cancel. I didn't specify to cancel immediately or at the end of my month.
I assumed they would leave my service running for the time I paid for, reguardless of my cancel request (like a good natured business would do)
I sure was wrong.
My service was shutoff immediately, and my account for billing/support was closed so I couldn't login to update my support ticket.
When I joined their IRC channel and asked about it, I was laughed at by the ops and staff of sh3lls because I was upset they shutoff my account early.
They said it was cancelled because I opened a ticket asking for it to be cancelled. Which is true, as I have already said, however I did not ask for it to be cancelled immediately. Sh3lls should have either asked me if I want the account cancelled immediately, or just left it running for the remaining time I paid for.
I also cancelled 2 other services with different companies this week, one a VPS company, and one a Web Hosting company, both automatically left my service running until the end of the month - they didn't even try to shut off my services early.
That's what a honest, ethical company would do. They wouldn't automatically shut your service down early, so they can make a few extra dollars off you!
Beware of sh3lls, not only will they shut off your service early, but their admins/staff will laugh at you when you ask for help!
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Jun 21, 2008
Is there anyone using bitesites? I have anready send some emails to them for more than 2 days but got no reply. Anyone know what wrong with them?
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Jun 24, 2008
I have to tell about the excellent service I received with Polur.Net. I recently put in a request regarding running a 3rd party script to support. I expected a response with complicated instructions but instead the Polur Team went beyond my expectations by running the script for me and even correcting my own errors which ensured that everything worked great.
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Sep 2, 2008
I am currently on shared hosting (i will not mention who with) however since I have been with them my site has been down about 4 times. The good thing is my site hadnt launched it was just a placeholder page so nothing critical.
Due to the above issues, I need to change host, it is essential there is no downtime, its a new site and I dont want our reputation to suffer due to downtime.
What hosts would you recommend from the UK, thank you.
I started another thread in the VPS section but i do not know how to close it,
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Jul 12, 2008
how you setup shared customers under WHM?
1) create a reseller account then set the shared customer under the reseller's account?
or
2) simply create the shared account under root account?
I usualy do it under root account...
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May 30, 2008
I can't believe the hours of BS I had to go through with Godaddy hosting to get a subdomain to work. Their online "help" is horrible, incorrect, and incomplete.
For people who may have this problem, here's what I had to go through:
You can go into "Domain Management" and "Add a Subdomain" and have it point to a specific directory. Fine. That's all well and good, but that in itself does nothing and their help implies that's all you have to do and you're set, boom you have a subdomain. Not so fast.
You have to go into your "DNS Manager" and add a CNAME record with the same name as your subdomain and have it point to @. So apparently you have to change the DNS first so web browsers recognize the subdomain and get redirected to your host, then the domain management "subdomain rule" kicks in and it knows to go to a certain directory.
The funny part is the customer cervice person knew none of this. He kept insisting I had to add an A record, obviously just reading from a script. And even if I did have to mess with my DNS settings to enable my subdomain why wasn't this in the "help" on your website? Unbelieveable.
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Oct 20, 2009
can anyone recommend a decent nl host with offers at present on dedi servers, looking to purchase in next week
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Sep 23, 2009
just want to say this forum kicks some serious arse. It helped me out tremendously with a potential scam that I almost got myself caught in this morning. Secondly, since I am on here posting this morning I might as well post up a one year review of Singlehop.com and the dedicated server I am using.
My websites hosted on rig: www.svtsnake.com, www.nsgcenter.com, www.nextlevelhardware.com
My host: SingleHop
My sales rep: Miguel Villegas
My hosting package: Dedicated Server E8400, 2GB ram, 250GB HDD (non raid), Plesk CP with 5 domain license.
My monthly pricing: 189.00 even per month
At the beginning of my term about a year ago I was achieving 2.1 to 3.0 MB/s throughput down and close to 500 KB/s up which is excellent and really incredible for working on SSH Secure Shell for me with uploading and downloading DB files, etc. At this current point in time I have noticed a minor decrease in speed to around 1.5 MB/s download speeds and at nighttime hours around 700K, which is more than ample and still excellent IMO as you will see in this picture: http://nsgcenter.com/dlspeed.jpg
I am very happy with overall throughput of the server at almost all hours. You can check out overall network response time and server DB response by playing around with the vbulletin database I run at svtsnake.com. There is always a huge amount of concurrent users and never any slowdown.
Something else incredible for me with Singlehop so far is network downtime. I can honestly say, since my latest term with them. I was also a customer a few years ago and had a few issues with server downtime that I ceased being a customer with them because of it. However, I was refunded an compensated in a timely matter and everything was taken care of immediately.
However, it seems that as of recently they have improved there infrastructure tremendously because I have NOT been down for 1 second in over 7 months. Even when they schedule downtine, my server has never noticed it. My uptime has been 100% for every single day that I have owned this server on Singlehop.com.
There is one issue that I can say I am very unhappy with, and it is an issue where all partys can be blamed even including myself. I am well aware that there policy states after 3 days of non payment they can shut down server connection. So, I was a customer for seven months when a new single hop account executive named Miguel Villegas joined the team and was my representative. I had changed my cell phone and never updated the file, and at the same time I own multiple businesses and frequently close and open different credit/debit/rewards cards to be used for processing payment. Note that I have never missed a payment with them up until this point. The payment was do on like the 18th of the month or something, and I received the invoice thinking that my credit card on file was automatically going to pay my bill like it always does. But it just so happens that the credit card I had on file with singlehop was stolen at a nightclub in NYC called MansionNYC, and I was pick pocketed. I lost all of my credit cards that night and called up to report all of them stolen. So, obviously I was issued new credit card and I was waiting for them to issue me new cards in the mail and new numbers, which took about 3 to 5 days with most companys. So, here I am 3 days late for payment and I wake up one morning and ALL of my websites are completely shut down. No notification, no warning, just closed and I got an email from Miguel Villegas my account representative explaing that my server was turned off until I remit payment.
I called up Singlehop and I was furiated, yelled almost at the top of my lungs that they simply just shut off a server, after 3 days of payment. Especially in a situation like this and they never even called me up to let me know they were doing this because my cell phone was different on file - which was mis-communication on my part. At this point in time I called up my bank HSBC and got an emergency debit card number to make the payment to Miguel through email and my server was re-activated.
But, 3 days after invoice is due to just cancel someones server or suspend it is definitely not good business policy. I have been a customers for almost a year and the whole incident was a fluke, they didnt have to suspend the server. In my business, we give a customer at least 30 days to pay a bill. But thats not the point, I know there policy states you have 3 days to remit payment or policy account suspension. But I think that is a horrendous policy, especially for emergency situations like I was in. What happens if the owner of a business is dying of an anyeurism in the hospital and is 3 days late with his web payment for his website, does singlehop simply suspend his 16 million hit per month vbulletin forum just because of lack of communication and payment?
I am still a longstanding customer with Singlehop but felt I needed to share that story with everyone. So, yes I am very happy with quality of service, speed of service, tech support, packages offered. But, I am very upset about there payment policy regarding 3 days of lack of payment that just aint right. I really like the attitude and business practices of the execs at the company and they are going to hate me for the negative feedback of my one bad incident with them, but overall Singlehop has my business and will have my business UNTIL either the server is offline every other week, or my DB crashes due to SInglehop issues. LOL Neither I think will be happening anytime soon.
Thanks for reading everyone. If anything, I hope Singlehop reads this and considers modifying there policy regarding server suspension and lack of payment maybe to something more like 10 to 15 days. Not 3 days.
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Nov 30, 2008
I'm finding a new host for my sites. I've searched the forums for hours but there were too many results, both positive and negative that I couldn't make decision . So, I want to ask you, who have been with WHT for long time and read the forum often about some good hosts you have experienced.
Details:
Hosting type: shared hosting (with option to upgrade to VPS)
Disk space: 30GB
Bandwidth: min 100GB
Host provider experience: >= 2 years
Budget: <= $12/ month
Could you please recommend some good hosts here?
If you are not so sure, I'll be very grateful if you give me a short list so that I can search for reviews one more time.
Thanks !
Note:
I may lift my budget a bit if needed.
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any one recommend good flv host? for private sharing of 120 alumni students? videos are mostly farewell stuffs.
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