I bought a shell from them but they are also a VPS company so I figured I would warn everyone about them...
I put in a cancel request a few days ago, I just asked to cancel. I didn't specify to cancel immediately or at the end of my month.
I assumed they would leave my service running for the time I paid for, reguardless of my cancel request (like a good natured business would do)
I sure was wrong.
My service was shutoff immediately, and my account for billing/support was closed so I couldn't login to update my support ticket.
When I joined their IRC channel and asked about it, I was laughed at by the ops and staff of sh3lls because I was upset they shutoff my account early.
They said it was cancelled because I opened a ticket asking for it to be cancelled. Which is true, as I have already said, however I did not ask for it to be cancelled immediately. Sh3lls should have either asked me if I want the account cancelled immediately, or just left it running for the remaining time I paid for.
I also cancelled 2 other services with different companies this week, one a VPS company, and one a Web Hosting company, both automatically left my service running until the end of the month - they didn't even try to shut off my services early.
That's what a honest, ethical company would do. They wouldn't automatically shut your service down early, so they can make a few extra dollars off you!
Beware of sh3lls, not only will they shut off your service early, but their admins/staff will laugh at you when you ask for help!
On apr 10th, I ordered 1 month of 3dg's $20 vps plan..
I asked about paying through paypal, and they said that they would setup the account, and charge me 'later'
on somewhere around may 5th~7th, I turned off auto-renew through their control panel..
since then, I forgot about the vps, and went ahead with my life, etc.
but today.. I get in my email a $40 PayPal invoice, charging me for apr11~june11 ...
I turned off auto renew before may10, which was the expire date for the plan.. but it now appears it has not been canceled.
I have never used their service after may 10... and I never enabled auto renew, but set it to disabled ...
now, they are charging me $40, which is complete.. BS. they have renewed my account against my will, and they want me to pay for it.. and they are threatening me to take 'legal action'. should I decide not to pay $40...
don't trust 3dghosting.. they will renew your account w/o your consent, and charge you. if you don't give into their demands, they will contact debt collection agency, and contact credit bureaus..
don't trust 3dghosting.. they are ignorant people. I can pretty much imagine the big "WE CHARGE CUSTOMERS AT OUR WILL, AND WE MAKE THEM PAY NO MATTER WHAT" image as their background display for their computers...
On 2-nd of May I have ordered a server in uk2.net... I have needed a custom configuration with 4x SATA HDD RAID0, so I have ordered a following package: Bronze server 4 ports RAID 4xsata 80G RAID0 configuration no control panel 3 ip 100 Mbit restricted to 10000 GB pm
for three months for + Subtotal 728.70 + VAT 17.5% 127.52 + Total (GBP) 856.22
Not only that I had to wait for installation for 10 days. I am still ready to understand it, considering a non-standard configuration and holidays. But then more interesting things started to happen...
The server has been established with incorrect partitioning though I obviously specified desirable in correspondence with their support before the order. I had to wait again, until everything was fixed. Then the server started crashing few times a day with the message "i/o error". The reference to support did not fix a situation. They told, that it looks like a bad cable and it was replaced, but in few hours the situation has repeated... I wrote them again and ask for refund. They offer me reinstall of server on new drives and told that their billing department works Monday-Friday and they will come back to me ASAP. I didn't wish to wait for reinstall, I didn't wish to deal with this company anymore, too much problems from the beginning.
On Monday (May,19) there was no answer fom billing and I've sent ticket for a refund to them direcly. But they just ignores it. I wrote and called them multiple times on a last 10 days period! No adequate answer. On the phone they send from one to another, then tell, that 3-rd is not on a place at the moment, wait, we shall call you... I have called to them again today (4th? 5th try?), but they starts asking me again what's a problem, whether i sent ticket to support...And finally told me to call later. I've sent a mail to Ditlev aka Eming on Friday, but there were still no answer. It's closed loop...
I've lost enough time and money, and now I have good serv from another company.
I would never go to UK2.net again. I advise to all to keep from them far-far away.
I dont want this to happen to anyone and thats why posting this here, plus I need some suggestions for a good dedicated hoster...
I been with theplanet.com for over a year and now on these days i got the WORST service ever..... I am paying $500 month and transfering new servers to planet from my other dedicated hosters....
Here is the story.. My billing period is 10/16.. I advise planet team to cancel one of my server on 10/12. While I was travelling, following day 10/13, I acreated an offical ticket to cancel the server..... Planet team edited my ticket and asked me 'do you really want to cancel or so"... Since on the flight, i didnot got a chance to see it.. 10/15, i logged in and they send me a message, you will be billed for next month since you failed to confirm....
ridiculus..?? They want me to pay one extra month for a non use server... Do they think i am getting free money..?
I contacted the billing rep, instead of supporting, they are just washing off there hand like 'sorry its ur problem, you do what ever you want, we dont care attitude'... I still have $500 monthly server with them and they fighting for $165.. Planet sales people spend too much time with me to get my business, however there billing team is just kicking me....
I created 2 tickets and told them 4 times to cancel, however they still have questions whether i really wanted to cancel..Here is the timing of ticket creation..
I have few servers with Liquidweb.... I am planning to switch my planet servers to some other hosters... I fould iweb.com... Is there any horror stories just like this..?? or is there any good dedicated hosters who provide support instead of stealing money...??
I am planning to file this is BBB and inform my creditcard company.. Any other recomendations to get my money back...?? Please help kind people.. I am really frustruated.. I dont mind to gave money to charity, however these kind of rip off cannot be tolerated...
This is message I send to them after several conversations.. they dont care...leave if you want....
Vicky,
You are forcing me to cancel all my servers from theplanet.com and switch to iweb or liquidweb. I am paying upto $500 per month for my servers.. and you are fighting with me for $165 for a cancelled server..??
Check the date, I created the regular cancellation ticket on 10/12 and official ticket of 10/13... You guys edited it and holded it and made a statement that we are waiting for final confirmation..? I still not got an answer for my concern. When I send official cancellation, why I need to reconfirm..?? On my first ticket I send you the fuull details.. Note that billing date is 10/16.. Let me know if you need a copy of the credit card transaction...
If this wont get resolved, I wont be a customer for planet starting next month...
I signed up for a VPS Land server over a week ago, and everything worked great for the first week. I then began having issues where the server would crash and I would then be stuck at this error:
"System could not log you on. Make sure your User name and domain are correct, then type your password again. Letters in passwords must be typed using the correct case."
Over the last 4 days or so this error has continued to plague me, and after multiple support tickets their only solution was to "Buy more RDP connections" as I was using 2, one for myself, one for my employee to use. I bought 2 more connections for $5 as they recommended and it did NOT fix the problem. In fact, since about Wednesday I've been completely locked out of the server and my support tickets have basically been replied to with:
"We can logon to your box no problem, please email us back if you continue to have issues."
Well, of course, since I'm locked out of the box, I emailed back asking if there is ANYTHING I could do to get it working, as I am losing $200/day in employee fees while he cannot work.
My replies go unheard, and I continue until late Friday night to be completely locked out of the server and my support tickets go unanswered.
I realize that I'm only paying for a cheap $30 a month VPS, but I need this to be reliable. I'm being treated as if I'm completely unimportant and now and I have lost several day's work and employee fees because of this. I even asked if I could pay more to get better service and my emails go unanswered.
I NEED a reliable VPS and cost at this point is no object. With the money I have lost while using VPS Land's HORRIBLE unreliable service I could have had a dedicated box from a real host that actually cares about whether or not it's customers are getting screwed.
I can't logon to the box and they act as though I'm lying.
I've searched and have read the reviews of iicinternet and how poorly they treat customers but I had their service about 4 years ago and dont remember any of the reviews complaints being true. So I've decided to order service to see for myself and give them a fair chance to prove their critics wrong. I ordered service on saturday december 13th, it was the weekend and they dont say anywhere on their site that they setup new accounts over the weekend but I did not get a confirmation of my order, just a paypal email confirming I've paid for the service. So I waited, come monday no contact from iicinternet, then tuesday came and no contact so I used the yahoo pingbox on their site, bill would answer, ask for my last name then after about 20 minutes go idle and never return. So I waited, wednesday I did the same thing. I contacted bill via their yahoo pingbox, and he did the same thing asked for my last name then went idle. This time every 5 minutes when he wouldnt say anything I would ask if he was still there, he would reply with just the word "standby" and then go idle after about an hour. I continued to do this until friday dec 19th, when I emailed steve and support about the issue. I continued to contact bill on their yahoo pingbox to no avail. Today I called them and had the guy who answered pick up the phone, ask for my last name, then put me on hold for an hour never getting back to me.
Now when you buy a dedicated server for under $20 you dont expect much, but I do expect a server within a reasonable amount of time or at least some information as to why its not setup. Now going into this I knew that I might run into some bad customer service and I know you get what you pay for but I was hoping that I'd get at least some information on why it'd take over a week to setup a server, not to mention that the paypal subscription is automated and even if I've only had my server for 2 weeks they're going to auto-renew on the anniversary of the subscription which is completely unfair. For anyone thinking about service with these folks please reconsider, you will just end up losing your money.
I thought you should know about the lazy and rubbish customer service at Knownhost.
I have a trojan in my 404 file of one of my blogs, which a spammer is using to insert 1600+ links into my header and footer. This of course will ruin my SEO, and google my even ban me for spamming and linking to dodgy sites.
My web developer told me to contact Knownhost which I did, but check out this reply:
Hello Julian,
The abuse queue is only for abuse reports regarding our customers. Please open a ticket with our support team directly through our helpdesk if you require technical assistance with your VPS.
Thanks, Helen KnownHost abuse
The word "abuse" seemed suitable, becuase my site is being abused, there is no description to explain what "Abuse" is for. Plus it took her about 3 hours to contact me, even though i marked it as critical, and then she refused to deal with it. The last straw is the fact that she didn't even pass it onto the right department. Its a good job that i was checking my emails.
So now i have to go and open a new ticket, not happy!
I am writing this message to share with fellow readers my sincere dissatisfaction and utter disappointment with the low standards and non-performance of customer service at 1&1.com. The following message is a copy of a feedback e-mail that I sent to 1&1 management after cancelling my Dedicated Server. I was a customer since 2005.
---- Dear Sir or Madam:
I am writing to provide you with feedback on my experience with 1&1, and the events and circumstances that led me to cancel my Dedicated Server Package (a "1&1 Managed Server III"). I have been a customer since 2005, and over the course of these past few years, have witnessed the gradual degradation of service, transparency, and accountability by 1&1 customer service and technical support staff.
I purchased a Managed Server because I wanted support personnel to administer my system, so that my business team and I could focus on building and developing content. We design and launch web sites and interactive communities focused around creative topics, and our sites are ultimately very successful and highly active. Upgrades of our server's operating system were often done reactively and late, rather than proactively and positively, at times exposing our server to security holes and performance inefficiencies. However, my real disappointment rests with how your customer service has been managed.
Over the past year, there were complete server outages that lasted several hours at a stretch. When I was aware of these, I would call the 1&1 Customer Service line, via the "dedicated server" 1-800 number that your company had established. What I received was an outsourced call center in India, with absolutely no ability to perform technical or quality maintenance on my server. The customer service representatives were marginally understandable through their thick accents, and were very clearly reading from a script. Their inability to think creatively and adapt solutions to the problems at hand is understandable, even if frustrating; but entirely unacceptable is the fact that, by their own admission on several calls over the past few months, the data center in the United States was unstaffed. Ordinarily, Tier-1 customer service escalates to live Tier-2 and Tier-3 technicians and admins; your customer service department, however, was left lodging help desk tickets into a system that, according to them, would not be checked in days.
In the latest episode, my dedicated server went offline on Friday night. Saturday morning, I was on the phone with your customer service personnel, who told me that the U.S. data center where my server was located was unstaffed on weekends and admins might not be able to get to my issue until Monday morning. They repeatedly offered insulting "scripted" suggestions as to why my server was offline ("perhaps it was my Internet Service Provider?", for example). Finally, they concluded that there was nothing that they could do - not even a remote-reboot, which is now standard in the industry (such as an APC-reboot). All in all, my server was offline for over 20 hours without explanation, with no clear accountability, and with zero communication. When I kept calling, demanding escalation, I finally got through to an admin in the United States, who managed to remote-force-reboot my machine. After I conversed with him briefly, he simply said he did not know why my server went offline.
Our Dedicated Server's system specifications were modest, but still competitive (a Pentium 4, 2 Gigs of RAM machine, with around 500 concurrent MySQL connections on a single site). Our site's system specifications, using out-of-the-box software that we licensed to run our site, should easily have supported thousands of concurrent connections before we needed to upgrade our system. Nevertheless, I specifically paid extra and purchased 1&1's "managed dedicated server" option because I wanted the extra care and attention to our business-critical web sites.
FEEDBACK ITEMS:
To improve upon your business, I recommend three immediate changes.
1. Train Your Customer Service Personnel.
Your Indian/Outsourced customer service appeared generally unfamiliar with both my package (they had to escalate several times, placing me on hold for over 20 minutes at a stretch, before they could conclude that I had a dedicated and managed server), and had been reading from an outdated script that left them uninformed and incompetent to handle even basic queries on system status, server and service readiness, and the functionality of my server. Furthermore, they were completely unsupported by not having any live technical team working during reasonable hours.
2. Staff your U.S. Data Center.
It is astonishing, and horrifying, to me that 1&1 is apparently selling any hosting services, much less dedicated/managed hosting services, on a data center that is apparently not staffed with technicians 24 hours a day, 7 days a week. In my situation, my business-critical server went offline for nearly 24 hours, and there was no one that either I, or your Outsourced/Indian Tier-1 customer support could escalate to in order to get accountability. Furthermore, there was no transparency: there is no number to reach a live human being on-site at the data center, and your Customer Service personnel seemed either unable or unwilling to ask questions to figure out if anyone was in charge on the ground. They concluded to me, on the phone, that the "technicians were home for the weekend". That is entirely unacceptable, and it operates on a level of non-performance that is shocking to me as both a business executive and an organizational manager.
3. Provide full-time, English-speaking, U.S.-based Customer Service.
Your call center in India was staffed with people who, quite frankly, were neither qualified nor competent to handle the concerns of your United States and European customers. When asked questions that deviated from the script that they were reading (you could hear them both typing and flipping pages to try and find the answer), they ended up placing me on hold for long stretches of time. There is zero innovation, and absolutely no adaptability by your customer service at this call center. When this scenario unfolds, there absolutely must be an immediate, Tier-2 customer service personnel that can promptly, professionally, and courteously handle the concerns of your customers, and they should do so in an intelligent, dynamic, innovative fashion. I am extremely patient and forgiving of outsourced and offshore technical solutions, especially since my business leverages a global model similar to most information technology consultancies. I can only imagine the number of clients that your user-unfriendly, backward, and mentally-atrophied customer representatives have cost you. The fact that they are the only customer support you offer before escalation to a (non-existent or absent) technical team is unacceptable, and speaks of a systematic failure in your organizational management and escalation hierarchy structure. Please, for the sake of your future customers, provide a full-time, intelligent, responsive, and communicative U.S.-based customer service team.
CONCLUSION
In closing, I want to reiterate my sadness at having come to the decision to cancel my 1&1 account and close all of my business with your organization. I have been a customer for nearly three years with your company, and have been very patient and understanding of the delays and mismanagement with customer service, especially since it seemed that in previous years, you had an attentive and present technical support team that would resolve matters promptly. However, after the past few months, I have witnessed the apparent absence of any service level agreement to respond to issues, queries, or escalations, the complete incompetence and mismanagement at your outsourced and offshore Indian call-center, and gross non-performance of your technical personnel and utter negligence of your support staff on the data center. Within a matter of moments, I was able to identify a major and large-scale competitor of yours that offered me an enterprise server solution at a U.S.-based data center that was staffed 24 hours a day, 7 days a week; a full-time U.S.-based customer service team that had guaranteed SLA's of responsiveness; and, professional management services for a comprehensive management solution -- all of this at a cost less than what you currently charge new customers.
The decision was one of the easiest ones I have ever made.
That "free first month" looked like a great deal until we got shutdown, over-billed, the server is NOT what we agreed on in the contract, and we cannot speak with anyone in a supervisory position.
When the account agreement was entered into, all information was sent to The Planet via The Planet salesman who sold us the account. It appears from subsequent email that he forwarded the contract and information to the planet via his Blackberry. This included all necessary contracts, billing, and credit card information. Hmm.
Exactly one month later the service was suspended. After contacting 'The Planet' we were told our credit card had been declined. We argued this point supported by our own banking information. We were told to simply add the credit card information into the 'orbit' billing portal so we did. Then we were told we would need to re-verify all the card holder information since we were adding a new card into the system. This point I also argued since we were adding THE SAME card information that they had from day one.
I was told by the person that handled my call regarding the suspension that the matter would be fixed. He would also have a supervisor phone me. I told him as long as they fix the billing error there is no need to have the supervisor phone me unless they took issue with my complaints. So nobody contacted me. They opened and closed numerous tickets and proceeded to bill me a $50.00 "reconnection fee".
I have now phoned The Planet numerous times since the 5th of May. I cannot speak with anyone in a supervisory position. They just keep telling me the supervisor will phone me.
For a company that is so large, customer service at this company sounds like three teenagers in 2 bedroom apartment. Not to mention the fact that since that server has been online it has been a magnet for IP scans. I found a possible reason for that problem in a September 30th 08 report by Netcraft,
I have to tell about the excellent service I received with Polur.Net. I recently put in a request regarding running a 3rd party script to support. I expected a response with complicated instructions but instead the Polur Team went beyond my expectations by running the script for me and even correcting my own errors which ensured that everything worked great.
I am creating a basic static site for my friend's gardening business. It will use html and CSS only, be around 5MB at most and does not require any databases, php support etc.
My problem is that he wants to basically have the site up and running and then be able to forget about it really. I will be going on now and again to update it for him, but that is about it. My experience with free hosts is limited, I have used byethost before, and though very good, they do require a log on every week else they assume the site is no longer wanted and delete the account and all files!
So, my requirements are: Free host that easily allows to have your own domain name Email address with the company domain, so quotes@domain.com, not quotes@domain.host.com Cheap Good customer service Need no more than 20MB (allow for some extra photos to be added) UK Based would be preferable
I can't believe the hours of BS I had to go through with Godaddy hosting to get a subdomain to work. Their online "help" is horrible, incorrect, and incomplete.
For people who may have this problem, here's what I had to go through:
You can go into "Domain Management" and "Add a Subdomain" and have it point to a specific directory. Fine. That's all well and good, but that in itself does nothing and their help implies that's all you have to do and you're set, boom you have a subdomain. Not so fast.
You have to go into your "DNS Manager" and add a CNAME record with the same name as your subdomain and have it point to @. So apparently you have to change the DNS first so web browsers recognize the subdomain and get redirected to your host, then the domain management "subdomain rule" kicks in and it knows to go to a certain directory.
The funny part is the customer cervice person knew none of this. He kept insisting I had to add an A record, obviously just reading from a script. And even if I did have to mess with my DNS settings to enable my subdomain why wasn't this in the "help" on your website? Unbelieveable.
Couple days ago all of a sudden my host that I've been with for years all of a sudden went down the drain. Why? Supposedly, my site was used for spam? Stupid. They are "trying" to compile my database and files, but I DOUBT that will happen.
With an already 24 hour downtime. I am receiving a lot of emails and phone calls on site. I need my community to get back up asap! So I guess it's time to find a new host.
I need a RECOMMENDATION on a westcoast host that will provide me with great customer service and the requirements I need to run my community.
Must handle vBulletin real well, have the requirements I need, and have great customer service.
This is a local forum, which is why I would like to be on a Westcoast Host.
just want to say this forum kicks some serious arse. It helped me out tremendously with a potential scam that I almost got myself caught in this morning. Secondly, since I am on here posting this morning I might as well post up a one year review of Singlehop.com and the dedicated server I am using.
My websites hosted on rig: www.svtsnake.com, www.nsgcenter.com, www.nextlevelhardware.com My host: SingleHop My sales rep: Miguel Villegas My hosting package: Dedicated Server E8400, 2GB ram, 250GB HDD (non raid), Plesk CP with 5 domain license. My monthly pricing: 189.00 even per month
At the beginning of my term about a year ago I was achieving 2.1 to 3.0 MB/s throughput down and close to 500 KB/s up which is excellent and really incredible for working on SSH Secure Shell for me with uploading and downloading DB files, etc. At this current point in time I have noticed a minor decrease in speed to around 1.5 MB/s download speeds and at nighttime hours around 700K, which is more than ample and still excellent IMO as you will see in this picture: http://nsgcenter.com/dlspeed.jpg
I am very happy with overall throughput of the server at almost all hours. You can check out overall network response time and server DB response by playing around with the vbulletin database I run at svtsnake.com. There is always a huge amount of concurrent users and never any slowdown.
Something else incredible for me with Singlehop so far is network downtime. I can honestly say, since my latest term with them. I was also a customer a few years ago and had a few issues with server downtime that I ceased being a customer with them because of it. However, I was refunded an compensated in a timely matter and everything was taken care of immediately.
However, it seems that as of recently they have improved there infrastructure tremendously because I have NOT been down for 1 second in over 7 months. Even when they schedule downtine, my server has never noticed it. My uptime has been 100% for every single day that I have owned this server on Singlehop.com.
There is one issue that I can say I am very unhappy with, and it is an issue where all partys can be blamed even including myself. I am well aware that there policy states after 3 days of non payment they can shut down server connection. So, I was a customer for seven months when a new single hop account executive named Miguel Villegas joined the team and was my representative. I had changed my cell phone and never updated the file, and at the same time I own multiple businesses and frequently close and open different credit/debit/rewards cards to be used for processing payment. Note that I have never missed a payment with them up until this point. The payment was do on like the 18th of the month or something, and I received the invoice thinking that my credit card on file was automatically going to pay my bill like it always does. But it just so happens that the credit card I had on file with singlehop was stolen at a nightclub in NYC called MansionNYC, and I was pick pocketed. I lost all of my credit cards that night and called up to report all of them stolen. So, obviously I was issued new credit card and I was waiting for them to issue me new cards in the mail and new numbers, which took about 3 to 5 days with most companys. So, here I am 3 days late for payment and I wake up one morning and ALL of my websites are completely shut down. No notification, no warning, just closed and I got an email from Miguel Villegas my account representative explaing that my server was turned off until I remit payment.
I called up Singlehop and I was furiated, yelled almost at the top of my lungs that they simply just shut off a server, after 3 days of payment. Especially in a situation like this and they never even called me up to let me know they were doing this because my cell phone was different on file - which was mis-communication on my part. At this point in time I called up my bank HSBC and got an emergency debit card number to make the payment to Miguel through email and my server was re-activated.
But, 3 days after invoice is due to just cancel someones server or suspend it is definitely not good business policy. I have been a customers for almost a year and the whole incident was a fluke, they didnt have to suspend the server. In my business, we give a customer at least 30 days to pay a bill. But thats not the point, I know there policy states you have 3 days to remit payment or policy account suspension. But I think that is a horrendous policy, especially for emergency situations like I was in. What happens if the owner of a business is dying of an anyeurism in the hospital and is 3 days late with his web payment for his website, does singlehop simply suspend his 16 million hit per month vbulletin forum just because of lack of communication and payment?
I am still a longstanding customer with Singlehop but felt I needed to share that story with everyone. So, yes I am very happy with quality of service, speed of service, tech support, packages offered. But, I am very upset about there payment policy regarding 3 days of lack of payment that just aint right. I really like the attitude and business practices of the execs at the company and they are going to hate me for the negative feedback of my one bad incident with them, but overall Singlehop has my business and will have my business UNTIL either the server is offline every other week, or my DB crashes due to SInglehop issues. LOL Neither I think will be happening anytime soon.
Thanks for reading everyone. If anything, I hope Singlehop reads this and considers modifying there policy regarding server suspension and lack of payment maybe to something more like 10 to 15 days. Not 3 days.
Rackspace Ticket support is terrible. They have let me down three times already in 3 different separate occasions. If I had known they were this bad I would have never had signed a 24 month contract with them. If you want up time go with rackspace, if you want service...well go somewhere else.
My server has been down for over 4 hours now. They have site URL monitoring service however that doesn't do any good. All it does is inform you that your website is down...they don't actually try to fix the situation! So I sent them a ticket right away. About 3 hours later I have not gotten an update so I call them. After a couple of minutes they tell me it is a ddos attack and they can't help me. They banned a couple ip addresses if you call that help.
Now I am requesting more information from them and probably won't get a response until the morning. Total down time is 4 hours and 55 Minutes and counting...
I currently have a VPS host that, for the past 45 days or so, has delivered an average of 66% uptime. The best results are 75% and the worst are 50%. I'm still waiting for an official response from the company so I'm not including any names. But I do have sites at Dreamhost and Hostgator and they're reporting 99% and 100% respectively.
Is it normal for VPS hosts to have lower uptime? Or is this just the result of a bad server or cluster?
Note: I have about 10 sites on the VPS host and all report the same results. Dreamhost has about 3 sites and Hostgator has 1.
Company: JustEdge.Net (Rack Vibe) Length of time with provider: 1 Month Industry: Game Server Provider
We were looking to expand to the east coast with a reliable server provider with good prices. We thought we found a home at JustEdge.Net
We requested a test ip before signing up and we pinged / trace routed to it for about 10 days. Pings were stable, low and never seen any loss. Well we decided to sign up and on the first day we noticed we were having problems already.
The network our server was connected to - the ping varied greatly. It would be 18 then jump to 200 and go back down. We were dropping packets all over the place. Well we opened a support ticket that night with trace routes and -n 100 pings to help show them the problem. It was on their network. They didnt respond after 6 hours so we called them. We were on hold for over an hour and no one ever answered. Next day came and no one replied to ticket but I noticed someone was on live chat (sales) - I decided to message them as we needed this issue resolved quickly as possible - (We already had clients setup on the first day from preorders and customers were complaining.) The person in live chat said they would contact engineering and they should be back with us shortly. Soon after we got a reply about the issue being fixed. Well it seemed to be partially fixed - No more loss but still jumpy pings.
Couple days later loss came back again - Again we put in support ticket (this time 'emergency' ticket to see if we could get a quicker response) Well we did not get a response in 12 hours. Called back (around 5:30EST) and still no one answered. We waited on hold for about 50 minutes. Live chat was not online for us to contact them so we had to continue to wait. It took 2 days for them to respond to the ticket and all the response was "are you still having an issue". Yes we are still having the issue and so is all our customers. Never got a response again We tried all all options of support from email, phone and chat and the issues never got resolved..
Over a period of a month we opened numerous tickets and never got a resolve to our issues. We asked numerous times why were we given a test ip was connected to a network far superior than the one we were put on - They never responded to this question.
---- Their website states:
Advertisement under links:
"If your server has any type of issue day or night, we fix it, no excuses"
"Our support department is opened 24/7 by ticket system or phone. We also operate online chat via AIM/ICQ/Web."
Also funny - Their site has a Live Help! button which never has anyone on it when we go to it - Always states "There are no operators available right now to take your call. Please leave a message and we will get back to you soon" ----
Interestingly enough we couldn't get support day or night? They have good prices but if you are considering them for a game or voice server in NY (east coast) then i would avoid them like the plague as the network and customer service is below average. They are a member of the BBB - We may be contacting them also.
This is just a heads up for any provider that needs a reliable connection with customer support thats there. (sorry for the long read)
Bad support, i mean TERRIBLE SUPPORT, unless you pay at least ~200$ a month for a support package.
Basically server went down yesterday, tryed to reboot the server using the APC, no go, tryed again, no go. Called customer support, had to pay 149 euros ($236) an hour to get someone on the line (it wasn't office hours). The person i had on the phone asked me to start a support ticket, no problem, support ticket started with a reply that it will take a while and that the server will be taken a look at the next morning. Big problem, losing money here, hello??, this never happened with layeredtech or theplanet, what kind of company is this? Whatever i'll wait untill next morning, next morning i call support again, they are telling me that the server is currently looked at. Awesome! Finally some action. Btw, i ordered another server a few days back and i was also promised to get it today around 3pm. It's 3pm now, no answer for the server which is down and no information about the new server i ordered. My business partner calls them again, asking what is going on, they are telling him that it takes a while to scan for files. What files? euh? I only requested for a reboot and asked them whats going on? running a fsck for 6 hours straight? It's 9PM now and i am still waiting for the server to get backup or at least get some feedback, .. but nothing from Leaseweb, only promises that they are looking at it since 9am this morning. The new server i ordered has still not arrived either.
I'm Dutch myself, i have 3 servers at ThePlanet since 2002 or something and a few at Layeredtech.com recently and i really love their service, as i started a new project for the Dutch market i decided to try Leaseweb out as they are located a few KMs from me, but i am getting some major second thoughts now. If the server will not be online tomorrow AND if i dont get my new server information before tomorrow 5PM i will be forced to unbind our old and new contract (Dutch law) and never recommend you to anyone.
Ticket #369756 and #370074 in case a Leaseweb staff is reading this.
Has anyone else experienced a similiar issue before?
So I usually have my main server and a couple of test VPS servers. About a month ago I saw that Amerihosting was running a special on their VPS servers running on pure Internap in Atlanta. I couldn't find anything bad about them so I signed up.
My sign up process went pretty smooth although it took them a while to get the DirectAdmin license. The server was setup on pure Internap and the speeds were decent.
A few days after my order the first downtime happened which left my service down for about an hour. When I opened tickets I pretty much got one line responses and it felt really unprofessional. The techs blamed it on a error with r1soft. Anyway I shrugged it off but I kept noticing small downtimes or losses of connectivity.
Come back to today and my VPS goes down. I check my node and it appears to be dead as well. I try to login to the hypervm but it gives me the error that it can't contact that node. I submit a ticket and after a while I get a response that they have dispatched a tech to look into it. A little while later they say it is back up.
At this point I find that the service is pretty much unstable and can't be trusted so I ask to cancel my account. At this point I get a response that they have cancelled my service but the reason my down time today happened is because of non payment (an outright lie). First of all I haven't gotten my billing notice or statement, I always pay my bills on time for hosting. Second of all the entire node was down. Anyway i find a company shows its true colors during times like this and I believe this just shows that Amerihosting can not be trusted.
I monitoring my stuff from three different services:
Jul 17, 2007 9:21:12 AM 1 Hrs 21 Mins Jul 15, 2007 10:41:31 PM 3 Mins 28 Secs Jul 5, 2007 10:29:52 AM 3 Mins 30 Secs Jun 22, 2007 3:42:25 PM 35 Mins 21 Secs Jun 22, 2007 2:19:43 PM 25 Mins 3 Secs
My VPS has been down since 6:00 PM yesterday. My "high priority" open ticket(opened yesterday at 6:00) has been completely ignored- there have been no responses. When I call support, the tech there says that there is nothing he can do except open a ticket.
I say I already have an open ticket, which is useless because nobody is responding to it.
I've been a Zone.net customer for over a year, and this is the first time I have experienced such atrocious support.
I configured DirectAdmin and uploaded my scripts like flv players, some php test scripts and the only output I got was php errors and non working FLVs (The browser ask me to download the flvs, instead of playing in jw media player).
Thats, because no modules and extensions were installed, which I asked in my pre-sales question email, befor buying the vps.
I asked for a cancellation of the account a few minutes later I had no access anymore to the IPs, DirectAdmin, Hypervm or any FTP Accounts.
I have paid $24.99 (With promocode NEW50) and got only 2 days access to the vps! Kody R. from Thenynoc.com told me, That a refund is not possible (because of their ToS).
I`ve been using virpus for 6 months and support was always terrible but uptime was good.
I`ve never been able to login to hypervm which i`ve supposed to login, when i open a ticket regarding this they always forward the ticket to so called management department which in fact do nothing at all.
If you`re looking a vps provider with no support but good uptime then choose virpus but if you`re looking for little bit support then stay away from them.
Usually, I won't start a thread. But this time, I think I will share my 1-year experience, so people will know how Singtel EXPAN (HK) network/abuse department works.
Firstly, their network is extremely good most of the time. I only made a few complaints about network (3-4 minor problems... except the one caused by the earthquake)
So, I am a happy customer for first 10 months. However, my nightmare starts 2 months ago:
1. Early Feb, the abuse/network team received a phising scam (AOL) complaints against a site on a dedicated server customer (which sold hosting as a part time job). So, a technican has forward us the email and then phoned me about that. I immediately forwarded it to my customer.... After 30 minutes, the technican phoned me again and told me that they had blocked the IP since I didn't fix it. Finally, this customer cancelled next month. [EWM ticket #3143589]
2. After 10-20 days, we got a new customer that want to send mailing list. I said as long as you responded to all complaints and the rate isn't high, you can use the server for mailing list. Within 20 days, we got few complaints via email (in standard template) ... so I forward them to my customers and they removed them promptly. Then, one day, a technician phoned me and told me they will block the IP at 5:00pm... but they phoned me at 2:00pm... So, I begged them to extend the deadline to 24-48 hours because the customer come from US... After a day, another spam complaint (from this customer's previous HK provider )... so, I turned off the switch port of his server immediately.
This time, I really appreciate the extended deadline. However, after this incident, their patient were all gone.
3. Last week, Microsoft privacy team reported that one of the site is linking to privated copy of Windows Vista (which is hosted in Radidshare.de) and providing license key/ key generator.
So, the technician phoned me and give me 30 minutes. I said the site is a popular forum with 130K+ members and 10K+ members online... sometimes, somethings may be overlooked. This time, no extended time.... Luckily, the forum owner is online in MSN. So, he deleted the thread immediately and I reported it to Microsoft and Singtel. Microsoft Anti-privacy team did reply and thank us while Singtel kept silent. [MS Ref. 878XX]
4. 2 days ago, someone "complained" about "Spam Activities" on 1 server. The complains are about 2 URLs in a server were redirecting to a sites that was infected by virus/ was hosting virus. Again they phoned me and told me to fix within 30 minutes or they suspend my network.... This time, I can't contact the owner and we don't have access to the server... so I suspended this server. [??No email ticket reference??]
5. Yesterday, a technician phoned me again and told me to fix a spam complaint within 30 minutes. But, this time, the complain is so short that I can paste it here: -------------------------------------------- Subject: UNDER ASSAULT BY SPAM!
XXX.XXX.XXX.XXX has been assaulting my formmail script for
days. Please make it stop! --------------------------------------------
Since my skill level is too low, I can only think of 1 solution..... [EWM ticket # 3188660]
---- personal opinion ----- Singtel EXPAN DC (Shatin) has a good infra-structure and helpful onsite technicians. But, their abuse/ network department is a joke. (Just like an over-budget police department in SimCity. ) That make, their colocation is not suitable for any hostings/ dedicated server providers. It is not recommended to anyone that doesn't sit next to the phone 24 hours a day.
I have been a customer with www.DMEHosting.com for over two months now. They were an ok server provider/host at first but I am now forced to leave.
The server setup is advertised as under 72 hours. My first server took just a few hours under that and my second one actually took longer. I also heard a report that a rapid deploy server (they say 1 hour or less) took over 24 hours to set up.
I have had a bit of downtime, and support is slow since the host is run by one person (David). This means that emails can take 24 hours to get a reply, live chat is only available for a few hours a day and there is no phone support which is a big minus for me in terms of hosting.
I purchase a server for my client who uses it to host proxies. Several times I have gotten reports of malware/spam/some other type of abuse. Each time this happens they send absolutely no details (except server name) and when I ask for more I get no reply and no help in sorting out the possible security problems.
The incredibly horrible bit started around the 7th of September. My main server was down and I had no details or anything from DMEhosting. I sent an email to their support team and a long 3 hours later I got an email back saying I was suspended for non-payment. I found this strange because I had received no emails, notices or invoices that month for the server. They claim to have tried to contact me, but I see no efforts at all.
So they eventually unsuspended my server and then I got an invoice overdue notice (even though I never got any "invoice due" notices. I then tried to pay the invoice, but their paypal system either half the time gives me an error that I need to add a credit card (I have one in my paypal already) or just doesn't let me pay.
I tried explaining their payment problems to them in live chat but they say since no one else is having problems they won't do anything (either they assume I am a complete idiot or I am making it up). This is disgraceful, if I contact a host saying that I can't pay because something is wrong with their system then they should at least take a look. They then terminated the live chat right in the middle of us talking (yes, they/David (one man show) are very rude).
Then, to my horror I got an email saying that no payment had been received and my server was suspended. Even though I told them several times by email and chat that their payment system doesn't work.
They then claim that I am being "very rude and and inconsiderate" and that essentially it is all my fault. They say my invoice is overdue and I still won't (I will, but I can't and they won't listen) pay so they are going to keep my server down.
Essentially the owner of this terrible host, David (he is also the support, billing, everything) is an incredibly rude person and he has no respect or desire to help his clients. I have faced serious amounts of downtime, slow support and now rude, horrible and downright stupid responses from support.
I advise you to steer well clear of this terrible host, they may be cheap but you are just asking for trouble.
I have a Server with Centos7 + Plesk 12 and in the service configuration say that the Bind service is not installed, from command line i have install named services and make a manual configuration the first domain, but when I return to the service page in plesk... the problem is the same, the Bind Service is not installed; then the problem is when i want create a new hosting i need to go to the ssh to make the DNS configuration...
Got following Problem: Unable to find service node for web service on domain with id = 0
After a Check from [URL] ....
I tried this: [URL] ....
Result:
+--------------------+--------------+---------------------------------------+------------------------------+------------+ | Domains | Service Type | IpAddressesCollections.ipCollectionId | Current value of ipAddressId | Have to be | +--------------------+--------------+---------------------------------------+------------------------------+------------+ | XXXXXXXXXXXXX.org | mail | 30 | 0 | 1 | +--------------------+--------------+---------------------------------------+------------------------------+------------+
Resolution:
mysql -uadmin -p`cat /etc/psa/.psa.shadow` -Dpsa -e 'Update IpAddressesCollections SET ipAddressId = 1 WHERE ipCollectionId = 30'
Result: ERROR 1062 (23000) at line 1: Duplicate entry '30-0' for key 'PRIMARY'
Deleted a domain workspace in Parallels Plesk and now I am getting this error when signing into the panel:Looked at the logs and been trying multiple commands (including the bootstrapper repair etc.)I found the full error from the logs:
[13-Jun-2015 16:35:33 UTC] PleskDBException: Unable to find service node for web service on domain with id=6 file: /usr/local/psa/admin/plib/PhDomain.php line: 1404 code: 0 trace: #0 /usr/local/psa/admin/plib/Smb/Subscription/Domain.php(490): PhDomain->getWebHostingServiceNode()
After deleting a domain, we got the following error which rendered the panel useless.
Internal error: Unable to find service node for web service on domain with id=5 Message Unable to find service node for web service on domain with id=5 File PhDomain.php Line 1402 Type PleskDBException Go To Previous Page
