Hostway Service No Longer Good - Hosting Is Down Today
Jun 25, 2008
I used to recommend Hostway.com to other companies, as they host our eCommerce site as a shared hosting site and their uptime and customer service were very good.
But, NEVER AGAIN. Today, they have been down ALL DAY since around 10:30 am (they would not give me the exact time) and so has our business site! I called twice and the wait time the first time for a tech support person was over 1 hour! IN-FRIGGING-CREDIBLE! The 2nd call a few hours later was at least a 45 minute wait.
The answer I got was that they had a hard drive crash and my site is unlucky enough to live on that drive. Understandable, but their explanation that it takes ALL DAY to restore a hard drive from tape is incredible (or havent they heard of RAID systems??). In any case, our site came back up for a few minutes and is back down again. Downtime since 10:30 or so is approaching 6 hours now!
So, I will no longer recommend HOSTWAY to anyone for any reason. The incredible wait times on the phone line are ridiculous and we have lost $$$ today due to this outage and associated loses from adwords, too.
Finally, it seems that Hostway's other problem is that they are trying to offer too many other kinds of services besides just hosting (which they used to be good at), and now they suck at their core basic service. That's my two cents.
Any recommendations for a replacement hosting service that is reliable and well known?
I think I pay about $50/3 months for Hostway.
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Jul 8, 2008
i want to create a community using vbulletin boards, so i would like you please recommend me.. if this hosting is a godd choice, or another hosting that you have had a very good experience
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Jun 19, 2014
I upgraded today from 11 to 12, however since the upgrade I am now unable to start the PSA Service, it comes up with the below error.
Starting psa... Starting sw-engine-fpm: Thu Jun 19 13:22:29 2014 (7885): Fatal Error Unable to allocate shared memory segment of 104857600 bytes: mmap: Cannot allocate memory (12)
I have checked resources and everything should be fine, I cant see a reason why it cant allocate the memory, as there is plenty free for it to take from.
I have tried a Bootstrapper repair for 12 however this has not found any issues other than its not able to stop the PSA Service (As its not running)
Everything else is up and running its just the Parallels backend which im guessing is what the PSA Service is!
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Oct 28, 2008
Who is the best provider for VPS's ? I need someone with 24/7 phone support and ticket support. Someone reliable and well known.
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Apr 29, 2008
I will have to get such a Hosting system CDN for my site, but what I have seen until now is very expensive so are there any good CDN to a good price.
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Mar 2, 2008
Last week I began to use dedicated server, and this is the first time
I use dedicated server.
when I encounter something I dont know
they provide me with great support.
I figurer out I am not used to dedicated server.
so I decided to cancel the account.
and they give my money back in 10 minutes.
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Dec 4, 2008
which Backup MX service is good?
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Jun 30, 2008
I am creating a basic static site for my friend's gardening business. It will use html and CSS only, be around 5MB at most and does not require any databases, php support etc.
My problem is that he wants to basically have the site up and running and then be able to forget about it really. I will be going on now and again to update it for him, but that is about it. My experience with free hosts is limited, I have used byethost before, and though very good, they do require a log on every week else they assume the site is no longer wanted and delete the account and all files!
So, my requirements are:
Free host that easily allows to have your own domain name
Email address with the company domain, so quotes@domain.com, not quotes@domain.host.com
Cheap
Good customer service
Need no more than 20MB (allow for some extra photos to be added)
UK Based would be preferable
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Dec 29, 2008
i would like to know if there's someone has a bad experience with this host.
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May 1, 2008
i have been hosting as a reseller with gazzin.com on their windows servers for past some years and in this period i suppose they have shifted their datacenter more than twice causing a great problem to me and all my clients.
the latest period of the shift being going on currently i request you all to go through the transcript below which i had with their support center. when we talk about a refund for this downtime i suppose the owner 'PAUL' just stops responding ......
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Nov 15, 2007
our company just decided to buy two servers in Hong Kong and colocate them there. Does anyone know a reputable hosting company (data center) in Hong Kong that offers colocation service?
we hope the hosting company/data center can buy the servers for us - probably give us a few choices with different configurations and prices so we can pick two middle level servers. Is this something a typical data center/hosting company can help us with?
up-time is not critical for our website, but we want a hosting company (data center) we can work with for many years, therfore it has to be a stable and reputable (maybe large) company/center.
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Apr 10, 2008
This is a follow-up to my original thread [url] regarding my client's experiences with HostWay.
I simply can't believe all of this, and I went through it.
The low points of the whole thing work out like this: In order to set up an SSL for my client's site, we needed a dedicated IP. If you do a traceroute on my client's URL, it resolves to someone else all together. Int he mean time, I tried to purchase an SSL through HostWay, and when they didn't respond in a week and a half, I e-mailed cancelling the order, and purchased a (thankfully) inexpensive SSL from GoDaddy. I got an e-mail back within hours from HW saying, literally, "We never processed your SSL order, so there's nothing to cancel. Let us know if there's anythig else we can do."
As I mentioned before, e-mail support seems to be handled off-shore, and it takes over a week for most answers. Phone support gets you, I found out, a service in Florida.
While the people I dealt with on the phone were always professional and polite, they literally could do almost nothing. I was told several times, "I have to e-mail someone in Chicago - no, I don't know who it is, all I have is an e-mail address."
Back to the SSL - seems HostWay already installed one on my client's site at some point - and it had nothing to do with my client. You could visit a secure version of the site, and it would tell you not to enter, as the cert didn't match the site.
My client and I both were on the phone with the Florida 800 number for hours at a time.
Average wait time to speak to someone was 30 minutes or so. I'm not carping about that part - but they were feeding us false information which was supposedly fed them from "Chicago." Specifically, I told them on the phone and via e-mail that the IP didn't resolve correctly, and that the old cert needed to be removed before a new one could go on (and only their SSL team can install certs, supposedly).
They told my client that the GoDaddy cert was causing them problems, and that it needed to be cancelled before they could install one of their GeoTrust certs. I nuked it - even though I knew better - and of course nothing was done. They lied to my client for several days, saying the new cert was installed (even though I knew it wasn't, and I told my client so, and showed them HW's tech was passing on false information).
This situation went on for almost two weeks. Finally, Monday night, my client got a supervisor based in British Columbia, Canada, who promised that he would walk "the tech admin" through fixing the problems that night. But that was only after my client threatened to pull his account.
Well, the IP is still screwed up, but they replaced the cert that night with one for which they charged my client an arm and a leg. The CC processing company is happy, so we let it ride, and they're now processing payments over the web.
If this is confusing, it's because I condensed many long days and nights into a few short paragraphs. Let's just say that HW didn't have their thinking caps on tight, because they committed to their preposterous stories to e-mails which we all received.
Later this year, at a conference to be held in Canada, a committee of nuclear power station operators will be discussing whether or not they should keep HW as the host of their site. Gee, I wonder what the consensus will be.
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Sep 23, 2008
I have used this forum a lot recently and just wanted to give back.
I had my site hosted with gate.com for about 2 years which had been "OK". I wanted shared windows hosting with a real SQL Server account included and there weren't many options. Gate.com was only $10 at the time for a shared windows site with 100MB MS SQL included. Down time has been nowhere near 99.99%. Several times a year the the site was down for days at a time. I was nearing my 100MB SQL limit and noticed that SQL was no longer included with their new plans, so I started doing some research on this site.
Right after that they migrated to new servers. Based on some domain names, setup screens... that I've seen recently, I believe that they were bought out by hostway.com. Since then, everything has been horrible.
They moved my SQL database to a new server, but kept the old one with the old name visible on the web. Since you can't have 2 computers with the same name and they didn't tell me about the change, the new server had to keep the old name but I couldn't access it with that name. They never told me about this change and never gave me access to the new server. After calling, one tech support guy actually gave me a CNAME as the server name. Like I could access the server using a name ending in hostway. <- yes, not .com, just a dot at the end.
The aliases that were pointed to my domain were redirected to some investment club. One tech guy tried to fix it by deleting the alias from my account and then re-adding it.
The script he used to do this automatically charged my credit card for $10 for each alias and only worked for one of them. He said it was up to me to contact billing to fix this. Three weeks later, the alias that worked was broken again - pointing back to the investment club.
Gate.com also had phone support (originally a plus), but hold times during this transition period could take an hour. Filling out a ticket took 3 weeks for a reply.
I had already decided I wanted to try out a VPS because I had a couple more sites I wanted setup and I didn't want to get nickled and dimed for each one. Again, I wanted Windows Hosting with SQL Server included. Based on some reviews I read here I decided to go with KickAssVps.com. Their Plesk license includes 10 domains for free (I need 6), they have a free SQL Server 2005 1GB coupon (still available on this site until October 1st), and RAM was great at 960MB which I now realize is a lot more than I need.
Have only had the site for a 9 days but so far I am happy. Registered the account late on a Saturday and it was setup by 11PM that night. Questions have been answered in a couple of hours. The KickAssVPS.com site doesn't have the greatest support, but you aren't using any custom tools from them. Help for Plesk, Virtuozzo, DNS setup, IIS... can all be found online and so far I haven't had much of a problem.
I get about 8500 page-views a day and RAM is still under 300MB. Having SQL off server instead of using SQL Enterprise Express is great. Users of the site have commented that the site and chat both respond noticeably faster now. Remote Desktop is also very fast.
Uploading about 1GB of images took a very long time, but not sure if that was on my end or the server.
Sorry for the long rant. Just needed to release some aggression against my old provider.
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Aug 6, 2007
Warning!
This is a very positive--well, basically a rave--about my experience with a web hosting service today.
Please, read no further if you only like to focus on the negative in life!
After being with relio.com for about a year and a half, turns out I needed help transitioning some domains to a new account. And turns out, weberz.com is now who I have to contact for support because they bought relio. Turns out there were some things I just couldn't do for myself, and I ended up on the phone with Rob, the system admin today. Talk about great help! He stayed on the phone, patiently working through all of my issues until they were resolved. Afterwards I decided to poke through their support forums to learn more about a company that has this level/quality of service, and I was even more confident that I am with a good web hosting service that can grow with me over time.
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Jul 28, 2008
I logged into my email to check for my nightly logwatch report (at 12am).
Nothing.
So I log into ssh and manually run it, get greeted with this:
You have old files in your logwatch tmpdir (/var/cache/logwatch):
logwatch.zcTV3hC0
The directories listed above were most likely created by a
logwatch run that failed to complete successfully. If so, you
may delete these directories.
I last ran logwatch around 10:30pm, it worked fine.
I try to run logwatch again, same error.. except now there's another temp file showing beneath the first.
I go ahead and delete both of them, run logwatch again...it worked. I also got the other reports from when I tried running logwatch manually and was stopped with this error.
I've never had this happen before, so I'm curious as to what caused it? Logwatch is in cron.daily and has never missed a single report.
Just typical data corruption (as can happen with any computer file) or could something have interfered with its processing at 12?
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Feb 7, 2008
I was reading through my logs and came across about 100 attempts to login to my server via ssh. They were all blocked, but should I get these IPs blacklisted or what? I've already blocked em from the server, but should I try and blacklist them?
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Oct 15, 2007
After all the exploration I decided order from LiquidWeb..
I am really excited .
I am gonna order today...will report how it all went!
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May 31, 2009
How to choose a good web hosting?
What aspects need to be paid attention to?
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Feb 4, 2009
Recently i move to javaprovider.net.
I use javaprovider.net for four months and i know that they are very cheap and good.
They give one month trial time to check their services.
They don't use cpanel but this lxadmin is quite okay. I paid only 11.95 monthly. If sb looking for java hosting - they are solid
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Jun 4, 2009
which company i can buy a web hosting account with a high CPU limit?
i have site that gets killed on dreamhost bcos of the CPU limit & i can't afford to buy a VPS or Dedicated Server atm
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Sep 8, 2008
I use namecheap as my domain registrar. Does anyone know if their hosting service is any good?
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Oct 5, 2008
There is too many web hostings from the google search and i don't know which one is good.
My situation is i have a web page that is my portfolio. It is made by flash and php. Moreover, there is a blog too.(WordPress - php) Everything is ready but i am considering the web-hosting.
What i need is support php and mysql. If possible, i would like it support ASP.net too. (i think it is not too possible for both of them) And i don't really need huge web space...i think 1G is enough and the traffic will not too much too as it is private website.
My budge is limited and not too much for a month. I plan to spend less than US$10 per month to get a web-hosting. Also with a domain name too.
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Aug 24, 2008
I am gonna sign up with them but I need reviews on their server speen, uptime, support and the usual stuffs?
Or is there other good FFMeg hosts that allow video sharing script?
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Oct 13, 2007
Just wanted to ask for any reliable cheap web hosting... they pointed me towards godaddy.com but i am not too sure... i mean i am leaning towards it but... any other sites or recommendations?
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Dec 11, 2008
Since i can't find in old posts any request for webhosting with my needs i decided to open this thread.
I need a suggestion to a Webhosting company and Plan.
Features:
30gb disk space
10 mysql databses
30 mail accounts
100gb transfer
20 domains
DNS admin area
budget: $20 month
Media Temple is out of question, their TOS is ridiculous.
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Dec 10, 2008
a good proxy hosting site for my proxy net work. Pls recommend some good proxy hosting.
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Sep 27, 2008
I'm looking for a dedicated hosting server to store more than 800GB in video. This video will not be played back, this place is just to store and where people can download.
As far as I can tell my only solutions is dedicated, but if anyone can offer me a better solution please let me know. Before I had this videos on different servers but the company does not allow me to keep them for storage.
I need to know the top 3 hosting companies in the US, and why you like them.
I like aplus.net but after doing some research I found out that this company is a nightmare.
Please, I need help really fast! Thank you all in advanced for your suggestions.
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Feb 3, 2008
does anyone know of good hosting that will accept pay pal?
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Jan 17, 2009
I was wondering if anyone had any recommendations on good, cheap, ASP.NET web hosting companies preferably in the 5-7$/month range. I have a tiny site, but a lot of email, so having a few gigs of storage space would be nice. Bandwidth has never been an issue in the past, but the more the merrier. Support for the newest .NET stuff would be highly desirable (.NET 3.5, preferably win2008 servers, maybe a MSSQL db?)
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May 2, 2009
I have a DNS server in another datacenter and I'm considering moving my own website to that server, so we'll be online and can receive e-mails when the network is down.
We are considering making 2 virtual machines on that server. 1 for Secundary DNS and 1 for Plesk-hosting for the homepage. Both cannot be on the same server if we wanted to, because they conflict.
SuperMicro Server, Pentium 4 3.0 GHz, 3GB, 2x80GB RAID(1) for hosting 2 Virtual Machines on VMWare Server 2, CentOS 5. One of which with Plesk.
Can I expect a 100% uptime with low load? I am not planning to increase capacity requirements on the server as no additional sites/services with be hosted.
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Oct 10, 2009
It's imperative for you to know that web host features does not just stop with Unilimited disk space and unlimited bandwidth. There are other very salient features to which some people looking for a host provider have ignore, it is CUSTOMER SUPPORT.
You will not value the importance of a good customer support until you start having problems which you want resolved in the shortest possible time. For some host providers this is like telling them to do the impossible.
It is sad that some of the so-called reputable host don't even have a ticket system not to talk of an on-line chat system where you can ask questions and receive answers in real time.
So, for those of you that are new to hosting or want to change your host, then you had better look for a host that offers good customer support either by Chat, ticket system or forum.
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