I have servers with softlayer current paying $2000 a month for 3 dedicated servers. THey are set up and work perfectly.
Issue is i was not aware that softlayer doesnt do "managed" support, would like to know if anyone has a good third party company that works with softlayer.
the tools they have on the portal our great so really would like to find a company thatworks with them. the co that softlayer suggested doesnt do windows support go figure!
I am trying to get into contact with LW's support team but I have not had a response to a support ticket I raised 40 minutes ago. Just wondering if anyone else is having problems corresponding with their support team at the moment?
View 13 Replies View RelatedIf you have a dedicated server and you only need management and support team. how much will that cost. some body who can take care of all aspects including security and in time of trouble can answer support tickets.
View 7 Replies View RelatedI'd like to start an ongoing thread here listing the 'Good Hosters with Good TELEPHONE tech support'. In other words, out of the 1,000s of host companies, this may cut it down to less than a dozen.
( And for all you Hosters out there who really want your company to grow, and want to know how, - it's easy: just read here.)
Good telephone support is the #1 ultimate requirement, because:
-It's a lot faster and easier for both the user and the host company, because you can state and answer all questions and clarifications on the spot, you don't need to continually pass new emails with new questions and clarifications, back and forth for days on end, until the issue is solved. It saves tech time and user's time. And saves a lot of nerves.
- It's the best way to sort the good guys from the bad. A bad company isn't going to bother to answer the phone, - or will make you wait way too long, - because they are likely getting endless complaints. The good guys are always ready to answer the phones, with a friendly voice, - because they really WANT to please the customer.
- If a company can't be bothered to pick up the phone, we can't be bothered to even consider them. They're a joke, and so won't be listed here on this thread. (So, before adding or listing any Hosters here, please verfify that they do have Good, quick, friendly, telephone support,; ideally 24/7, but 9am to 10pm might be acceptable, if it was supplemented by some emergency contact.
AND:
- Hoster ALSO needs good EMAIL support (and preferably, Chat online, extended hour availability). (I spend a lot of time overseas). It sems all emails should get a non-automated response within about an hour, - and then support should jump on fixing any problem.
I only need support a few times a year. To answer some questions, or fix a problem, or do an install. That's lesss than 1 hour total, so any company paying maybe $18/hour tech support should be able to handle this. It IS reasonable to charge a custm for extended calls, beyond say, 90minutes a year, IF you don't count the 80%? Of times an issue is the Hoster;s fault of stmg gone wrong, and don't count the 'hold' times.
ALSO IMPORTANT:
- Uptime
- site Speeds
- Monthly plans, no contract (Only a dishonest host will try to force you into a contract, where they can then ignore you.)
- Reasonable price. (? Maybe $12 to $18/month for a basic business site. We don't need massive bandwitdths, - we all know that's an overselling scam, and can't ever be delivered.)
- a good upgrade plan of bigger options. Maybe even VPS.
- Dedicated IP, and availbility of SSL
-PHP 5, mysql, phpMyAdmin, etc
- cPanel ( Some Hosts are using problematic panels, like Hsphere, which are slow to load, slow in operation, require many more clicks, have too many options, spread apart on many separate pages. Time is money, and this really slows down the ability of a small business to manage his own site in effective time. For example, one WHT user wrote somewhere: "I don't feel that HSphere's interface is nice at all, although I have worked with cPanel and DA all my life... I just found it to include un-necessary features or split features up in to different hard to find pages, such as backups - mysql backups you had to find on a completely different page than file backups, and then there were options to have it in the home directory or server-end backup, in which then you had to wait a good 10 minutes before it was ready. cPanel, just hit backup and hit download and instantly it does everything you need...".
I have used several hosters. Currently on Aplus.net and Godad, which have phone support, and mediocre service.
My LIST So Far:
- Liquidweb: a very impressive company with good, 24 hour support. But to get dedicated IP, you need to go with their $25/month plan. Yikes!
- NewIdeaHosting.com. A very small company. My call was returned, and the owner chatted with me for an hour on the phone! Plans have small bandwidth, but promises No overselling, and personalized attention. Extra $5 for dedi IP. He specializes in Small business sites, and small eCommerce sites. He has only 250 accounts, on 3 servers. He rents servers from the Equinox data center of Chicago. Seems exceptionaly honest.
- MegaHosters. Excellent phone support and WHT reviews. But company was taken over by another company, and so may well go downhill in future. Another problem: uses Hsphere.
- Steadfast. Has a good rep on WHT, and seems impressive. Tech answered the phone immediately, but they say they prefer emails. Sales phone has limited hours. Good price on $20 SSL. But, uses Hshhere.
- JodoHost 24 hour phone. But, uses Hsphere. An Indian company with office in Florida, and good rep. I like the idea of outsourcing phone support, if it makes it more available and affordable. But, the accent on the phone was very hard for me to understand, so maybe this might not work.....
- Hostgator. Yes, it's a big overseller, but seems to get good reviews/results anyway, and good phone support.
- ? ThePrimeHost ?? Mostly good WHT reviews; some dissenters. Site says 24hour phone, but when I called on several nights, no one ever answered...
- Can anyone add to this list? Please list only hosts that meet the above minimum requirements of phone support, etc. Especially useful is hosters you've tried.
TO AVOID:
- Avoid Arvixe. I had a horrid experience with them, here: [WHT forum]:/showthread.php?p=5097822#post5097822
- Avoid WebHostingBuzz. This company never returned my phone msessage inquiries.
I raise a ticket of server down and no response... not assignment to a staff member... nothing...
time goes by and nothing!
No one online on the chats --- this was the 1 very thing that kept me away from my previous hosts. What's the deal?
we are thinking of moving to rackedge, as we need an nl server and they offers are pretty good, but we don't know how good support is, has anyone used them? what's your experience? if it was bad, have you found something better?
View 8 Replies View RelatedIt's imperative for you to know that web host features does not just stop with Unilimited disk space and unlimited bandwidth. There are other very salient features to which some people looking for a host provider have ignore, it is CUSTOMER SUPPORT.
You will not value the importance of a good customer support until you start having problems which you want resolved in the shortest possible time. For some host providers this is like telling them to do the impossible.
It is sad that some of the so-called reputable host don't even have a ticket system not to talk of an on-line chat system where you can ask questions and receive answers in real time.
So, for those of you that are new to hosting or want to change your host, then you had better look for a host that offers good customer support either by Chat, ticket system or forum.
Things have become a little hectic.
I decided to go for a budget dedicated server because the shared hosting I was using was grinding to a halt several times a week.
I haven't used a dedicated server before, and wasn't 100% sure what I needed, so after lot's of going round in circles, I found the 123-reg £49.99 server and unlimited bandwidth, so I ordered it....and waited, and waited. Not so much as an order confirmation, or reply to my emails asking what was going on. Not a great start, so I cancelled the order.
OK, I have a budget of around £60 a month.
I need the server to be able to do mod_rewrites.
Unlimited, or a generous amount of bandwidth per month is important.
Good service if it all goes wrong is essential.
Preferably UK based, but will consider other countries if contacting them isn't a problem.
I need some kind of control panel as well.
i will be running a Vbulletin + VBSEO (hence the mod_rewrites) installation and a joomnla installation with lots of large images if that makes any difference.
There are a lot of people whether their web hosting providers are good or not. After months of purchasing their web hosting account they might discover that their web hosting providers are so bad. Therefore, you’d better checking your web hosting provider.
One of the most important parts related to web hosting is the supporting services. So when you purchase a new web hosting account, try to check their supporting services. Try to ask them a few technical questions even you don’t have a problem. It just tests their supporting quality. How do they answer your questions quickly? Ask yourself this question. If they spend a lot of time “two or three days”, it might be poor service. For this situation, my advice is to cancel your account. The most of web hosting companies offer 30 days money back and try another web hosting company.
There are many supports kinds:
* HelpDesk
* Live chat
* Supporting via Phone
* Supporting forum
* And so on
This is all about the supporting part for your web hosting provider. So this is very important to check this service.
our VPS hosting company did an upgrade the other day and now something is wrong with our home page, it takes about 30sec to load. They keep saying its a php problem, but the scripting is fine, the engine is fine and the only thing that changed is that they did an upgrade.
They don't seem to be able to grasp the problem, and it is making my boss go nuts. A web guy a know said it definately had to be something at their end, and everyone else is at a loss.
Do they do a good job of supporting OSCommerce? I want to customize stuff using OSCommerce for my site. Let me know from those who have used OSCommerce with Cirtex hosting.
View 4 Replies View RelatedI am referring a friend to JaguarPC but he wants more options so he wants me to recommend 3 different shared webhosts to him. What are two other great shared hosting providers that have as good support as JaguarPC?
View 7 Replies View RelatedI came to this site few days back only and was going through various discussions. After being on this website since last 1 week I am really impressed that members are really helpful to other members with their fair and valuable suggestions.
I do have a quick question for you and need your suggestions:
Q: Which web host I should go with where I will get around 20GB of space with PHP, MySQL, FFMPEG support.
Please recommend me a host with high uptime, good http response time, and reliable to host considering a long term relationship.
I need to get a couple of dedicated windows servers and am trying to decide between SoftLayer and a couple other providers.
So, how is SoftLayer for customer support, network performance/uptime, pricing, and just overall?
Any recommendations?
i have been hosting as a reseller with gazzin.com on their windows servers for past some years and in this period i suppose they have shifted their datacenter more than twice causing a great problem to me and all my clients.
the latest period of the shift being going on currently i request you all to go through the transcript below which i had with their support center. when we talk about a refund for this downtime i suppose the owner 'PAUL' just stops responding ......
I work as a systems support person, and recently our graphic designers have been centralized in one workgroup.
Before they were working independently in different departments of the company.
We are going to set them up on a server so at least they don't have their files all on their local drives, but are there any collaboration tools you can recommend that would facilitate a design team?
Which one is good for a new site thats not going to be getting massive hits.
View 6 Replies View RelatedDoes anyone have experience comparing the two? Any comments on why one would be better over the other?
View 7 Replies View RelatedI'm starting a multi-gaming organization and I'm hoping to run 3-4 servers at 1000FPS. The server i purchased is a Core2Quad 2.4, 4GB Ram, 500GB HD, 100MBIT windows 2008
I also purchased a TCAdmin license and have that setup and running. I know about the windows media player trick that makes it run at 500FPS and ive been doing that. Well i would like to get it to 1000FPS but ive been unsuccessful. Ive tried some reading about HPET but i havnt seen where i can change or enable that. what i can do to make them run at 1000FPS.
Dont know if this helps but the servers im hosting are CS 1.6, CSS and TF2.
I am a web designer, and have been doing this for about 5 years now and have never encountered such a problem. I had a problem come up a few days ago where one of my clients got into an argument with the Mavrick Team web hosting and computer services company's owner regarding services. She has reported to me that he went into her email account, and has emailed her clients false information about her services after their heated discussion. She told him that she was going to press charges. He told her that he had harvested all of her clients email addresses and will email them to her competitors if she does not back down. What can she do? I feel awkward as I am in the middle of it now. I was the one who referred her to Mavrick Team (aka as I host them) for web hosting services, and moved her site to their servers. This man has created such a big problem for this women now. Her clients are doubting her services and he is blackmailing her. She does not owe him any monies. She has forwarded two of the emails that her clients forwarded to her, so I know she is not making this thing up. I advised her to move all of her emails to a personal email account, contact all of her clients to let them know that someone has access to their info, and I am helping her move her site. Who can she report them to?
View 12 Replies View RelatedI guess they have a system in place so that they will automatically be directed calls if the "rep" is not busy and my call got directed to a desk with no operator and I heard them having a party in the background. How completely professional!
Also, their telephone system is completely broken and you'll always get a pissed off sales rep in the middle of the day because they will automatically be directed calls because their hold system is broken.
I'm 1 week into my first server and I need to know, What are some must-have 3rd Party Software for my server?
View 6 Replies View Relatedif you use a 3rd party for email provision (eg everyone.net) and you alter cname and mx to point to everyone.net do you
- need spamassasin on the VPS ?
- turn off email services on the VPS and therefore save ram and cpu power?
- still have the ability to generate email via scripts and send from the server?
I have security concerns with my current hosting of eCommerce sites. The hosts responses to my specific concerns are vague and unsatisfactory. Even when anomalies are pointed out, ( i.e A traffic domain was suddenly pointing to an IP on a server in another country) they return answers like, "Yes, there was a problem, but its all fine now."
I have considered moving to a new host, however, for price reasons, I like my current host.
This has caused me to consider having the security of my server checked and perhaps managed by a third party.
I have no experience with choosing such a service, and research so far has raised more concerns than answers as to how and what may happen by requesting the use of such a service, the reputability of said service providers, and the costs of implementing the recommendations etc.
My main concern is to do with Mysql database manipulation and DNS manipulation within the network. However, a general server vulnerability assessment would be assumed beneficial.
Is there any third party free VPS internet connection monitoring service that notifies when there is no internet connection?... I know there are lots of website uptime montioring services.... but I use VPS for using windows applications and no web page and I need to know if there is an internet connection failure...... Is there any third party service that checks this and it will not be hosted by me but the service ?.... I need to know when there is a fialure in the internet connection... It can ping or use other ways...
Another thing I am looking for is a software that notifies me by email when the windows VPS is restarted without my attendance....
especially for the internet monitoring?
I use a third-party DNS host for a domain hosted on a shared server with cpanel. The A record point to that server so that the website on it is shown, and for e-mail, it uses a different server.
How does the domain have to configured on the cpanel server, the one that hosts the website, so that e-mail originating from within it go to the external mail server?
And a related question - after the necessary changes are done, can the cpanel server still send e-mail with that domain name (say, if a script attempts to send an a message)?
Anybody using 2 different 3rd party Managed DNS services like dnsmadeeasy.com and ultradns.com on same domain name ?
Reason for doing it is because we are having resolving issues also the domain name is ".in" not ".com/net/org".
Now we have added nameservers of both the providers in the domain registrar control panel. Total it has 8 name servers now.
I copy pasted exactly same A records & Mx record and same ttl.
Q1) The NS records on both the dns services are Different. Should i add the 1st dns providers 4 nameservers in the 2nd dns providers panel and viceversa?
Q2) will this setup work anybody done it before .. does create problems?
Basically I want e-mails to myself going to a third party exchange mailbox provider and the other mailboxes for my domain going into their own mailboxes on my webhost server.
Is this possible?
I have been running my own spam protection on a dedicated server for a few years now. On the whole I probably catch 95% of spam.
Having just built a new server to replace my old one I'm keep to re-evaluate how I filter spam.
I am particularly interested in 3rd party filtering via MX records (why bother using my resources when I can pay someone a small amount to do a much better job than me?).
Can you recommend any providers?
I have used Postini in the past and like them but I can't find many resellers (I've seen a few references to $1 accounts on WHT..?)
I need a solution for approx 10 domains and 4 actual mailboxes (with quite a few aliases across all domains per mailbox).
Hosters: Which 3rd party addon script do you find getting hacked the most?
View 11 Replies View RelatedI have latest VZ panel
i have 10 containers running
i have tried everything to how i can limit each container to use bandwidth monthly , i only found a way to limit the outgoing speed/traffic , but i can't limit the traffic usage per month .
i have asked softlayer about that
Hello,
You could limit traffic on a VPS container using 3rd party-softwares.
But you need to look into these software solutions or contact your server administration company.
Anyway, what 3rd party software do you advice in installing,
What i want to do is like i limit container No.107 to not use over 200Gb container No.108 To not use over 300Gb , etc...