Is Your Web Hosting Provider’s Support Is Good
Sep 6, 2008
There are a lot of people whether their web hosting providers are good or not. After months of purchasing their web hosting account they might discover that their web hosting providers are so bad. Therefore, you’d better checking your web hosting provider.
One of the most important parts related to web hosting is the supporting services. So when you purchase a new web hosting account, try to check their supporting services. Try to ask them a few technical questions even you don’t have a problem. It just tests their supporting quality. How do they answer your questions quickly? Ask yourself this question. If they spend a lot of time “two or three days”, it might be poor service. For this situation, my advice is to cancel your account. The most of web hosting companies offer 30 days money back and try another web hosting company.
There are many supports kinds:
* HelpDesk
* Live chat
* Supporting via Phone
* Supporting forum
* And so on
This is all about the supporting part for your web hosting provider. So this is very important to check this service.
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Oct 2, 2009
I'm trying to find a bulletproof support hosting provider that will alowe me to install phplist and send high number of newsletters to customers. I have my dedicated SMTP servers... i just need some place to host my web sites and park my other domains....
and the hosting provider must not suspends my account for any complain form the 3rd party....
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Jun 20, 2006
I work for a small web design firm with about 100 clients/domains and we are starting the search for a new hosting provider. We need a managed dedicated server with an offsite backup. We are also looking for a company that knows what they are talking about. If we have a Linux or server question they need to be able to give us a quick straight answer. Also, if they could help us transfer all our hosting accounts from our current server over to the new one that would be a BIG plus.
We have been thinking about Rackspace or 1and1.com but were wondering what the community thought. Any recommendations?
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Dec 18, 2008
I have several sites with Godaddy, but their lack of any real support leaves something to be desired. Does anybody know of a decent provider that has options for database support (mysql) and the like?
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Oct 10, 2009
It's imperative for you to know that web host features does not just stop with Unilimited disk space and unlimited bandwidth. There are other very salient features to which some people looking for a host provider have ignore, it is CUSTOMER SUPPORT.
You will not value the importance of a good customer support until you start having problems which you want resolved in the shortest possible time. For some host providers this is like telling them to do the impossible.
It is sad that some of the so-called reputable host don't even have a ticket system not to talk of an on-line chat system where you can ask questions and receive answers in real time.
So, for those of you that are new to hosting or want to change your host, then you had better look for a host that offers good customer support either by Chat, ticket system or forum.
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Sep 26, 2008
Do they do a good job of supporting OSCommerce? I want to customize stuff using OSCommerce for my site. Let me know from those who have used OSCommerce with Cirtex hosting.
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Apr 3, 2008
I am referring a friend to JaguarPC but he wants more options so he wants me to recommend 3 different shared webhosts to him. What are two other great shared hosting providers that have as good support as JaguarPC?
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May 11, 2009
I came to this site few days back only and was going through various discussions. After being on this website since last 1 week I am really impressed that members are really helpful to other members with their fair and valuable suggestions.
I do have a quick question for you and need your suggestions:
Q: Which web host I should go with where I will get around 20GB of space with PHP, MySQL, FFMPEG support.
Please recommend me a host with high uptime, good http response time, and reliable to host considering a long term relationship.
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May 6, 2008
I'd like to start an ongoing thread here listing the 'Good Hosters with Good TELEPHONE tech support'. In other words, out of the 1,000s of host companies, this may cut it down to less than a dozen.
( And for all you Hosters out there who really want your company to grow, and want to know how, - it's easy: just read here.)
Good telephone support is the #1 ultimate requirement, because:
-It's a lot faster and easier for both the user and the host company, because you can state and answer all questions and clarifications on the spot, you don't need to continually pass new emails with new questions and clarifications, back and forth for days on end, until the issue is solved. It saves tech time and user's time. And saves a lot of nerves.
- It's the best way to sort the good guys from the bad. A bad company isn't going to bother to answer the phone, - or will make you wait way too long, - because they are likely getting endless complaints. The good guys are always ready to answer the phones, with a friendly voice, - because they really WANT to please the customer.
- If a company can't be bothered to pick up the phone, we can't be bothered to even consider them. They're a joke, and so won't be listed here on this thread. (So, before adding or listing any Hosters here, please verfify that they do have Good, quick, friendly, telephone support,; ideally 24/7, but 9am to 10pm might be acceptable, if it was supplemented by some emergency contact.
AND:
- Hoster ALSO needs good EMAIL support (and preferably, Chat online, extended hour availability). (I spend a lot of time overseas). It sems all emails should get a non-automated response within about an hour, - and then support should jump on fixing any problem.
I only need support a few times a year. To answer some questions, or fix a problem, or do an install. That's lesss than 1 hour total, so any company paying maybe $18/hour tech support should be able to handle this. It IS reasonable to charge a custm for extended calls, beyond say, 90minutes a year, IF you don't count the 80%? Of times an issue is the Hoster;s fault of stmg gone wrong, and don't count the 'hold' times.
ALSO IMPORTANT:
- Uptime
- site Speeds
- Monthly plans, no contract (Only a dishonest host will try to force you into a contract, where they can then ignore you.)
- Reasonable price. (? Maybe $12 to $18/month for a basic business site. We don't need massive bandwitdths, - we all know that's an overselling scam, and can't ever be delivered.)
- a good upgrade plan of bigger options. Maybe even VPS.
- Dedicated IP, and availbility of SSL
-PHP 5, mysql, phpMyAdmin, etc
- cPanel ( Some Hosts are using problematic panels, like Hsphere, which are slow to load, slow in operation, require many more clicks, have too many options, spread apart on many separate pages. Time is money, and this really slows down the ability of a small business to manage his own site in effective time. For example, one WHT user wrote somewhere: "I don't feel that HSphere's interface is nice at all, although I have worked with cPanel and DA all my life... I just found it to include un-necessary features or split features up in to different hard to find pages, such as backups - mysql backups you had to find on a completely different page than file backups, and then there were options to have it in the home directory or server-end backup, in which then you had to wait a good 10 minutes before it was ready. cPanel, just hit backup and hit download and instantly it does everything you need...".
I have used several hosters. Currently on Aplus.net and Godad, which have phone support, and mediocre service.
My LIST So Far:
- Liquidweb: a very impressive company with good, 24 hour support. But to get dedicated IP, you need to go with their $25/month plan. Yikes!
- NewIdeaHosting.com. A very small company. My call was returned, and the owner chatted with me for an hour on the phone! Plans have small bandwidth, but promises No overselling, and personalized attention. Extra $5 for dedi IP. He specializes in Small business sites, and small eCommerce sites. He has only 250 accounts, on 3 servers. He rents servers from the Equinox data center of Chicago. Seems exceptionaly honest.
- MegaHosters. Excellent phone support and WHT reviews. But company was taken over by another company, and so may well go downhill in future. Another problem: uses Hsphere.
- Steadfast. Has a good rep on WHT, and seems impressive. Tech answered the phone immediately, but they say they prefer emails. Sales phone has limited hours. Good price on $20 SSL. But, uses Hshhere.
- JodoHost 24 hour phone. But, uses Hsphere. An Indian company with office in Florida, and good rep. I like the idea of outsourcing phone support, if it makes it more available and affordable. But, the accent on the phone was very hard for me to understand, so maybe this might not work.....
- Hostgator. Yes, it's a big overseller, but seems to get good reviews/results anyway, and good phone support.
- ? ThePrimeHost ?? Mostly good WHT reviews; some dissenters. Site says 24hour phone, but when I called on several nights, no one ever answered...
- Can anyone add to this list? Please list only hosts that meet the above minimum requirements of phone support, etc. Especially useful is hosters you've tried.
TO AVOID:
- Avoid Arvixe. I had a horrid experience with them, here: [WHT forum]:/showthread.php?p=5097822#post5097822
- Avoid WebHostingBuzz. This company never returned my phone msessage inquiries.
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Apr 11, 2008
if there is any good managed Xen VPS provider. A Xen provider (ServerAxis) I know but those are unmanaged. I was interested in a VPS with cPanel.
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Nov 15, 2008
a good web host that provides unlimited bandwith and supports PHP?
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May 25, 2007
I want to start a private ircd that is only accessible to ipv6 clients, but I can't find a provider who can provide me with this. I've contacted FDC Servers about this, but they can't provide me with an ipv6 address on a vps.
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Sep 5, 2009
I have a client who is not happy with their current hosting provider. They get a significant amount of spam to their email addresses. Are there any providers you can recommend that offer good spam protection?
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Nov 15, 2007
our company just decided to buy two servers in Hong Kong and colocate them there. Does anyone know a reputable hosting company (data center) in Hong Kong that offers colocation service?
we hope the hosting company/data center can buy the servers for us - probably give us a few choices with different configurations and prices so we can pick two middle level servers. Is this something a typical data center/hosting company can help us with?
up-time is not critical for our website, but we want a hosting company (data center) we can work with for many years, therfore it has to be a stable and reputable (maybe large) company/center.
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May 2, 2009
I am searching for a web hosting provider that offers up to date php and libcurl versions (or up to date perl plus libcurl). Any provider that you could recommend? Many thanks for some feedback!
My current provider (Yahoo Small Business ) offers the following php & libcurl combination: php 4.3.11 libcurl/7.12.0 OpenSSL/0.9.6g zlib/1.1.3.
I posted that to a libcurl mailing list, and the answer was the following:
> 1. That's using the PHP/CURL binding (which could explain
> something), and a version of it (the entire PHP version)
> that's over 4 years old
> 2. That's a libcurl version which is 29 releases old. Soon
> celebrating 5 years! (and the OpenSSL version is similarly
> outdated)
5 years! So what I'd need is a provider offering php 5 and the latest libcurl, or (even better) a provider that offers perl in combination with an up to date libcurl version (Yahoo comes with perl, but libcurl not included).
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May 27, 2008
Can you reccomend - based on your experience - some dedicated hosting provider with a solid freebsd experience ? By "solid" I mean they will be able to provide a decent freebsd installation (especially if a control panel is requested) on tested hardware, rather than setup their standard server, put on it a freebsd7 iso, do a very poor setup then discover something like the raid card does not work as expekted, scratch their head, embarass themselves proposing centos as an alternative, and similar ridiculous behaviour ...
[I am in the market for a middle range core duo with 4gigs ram. Budget around 180$, 210$ including DirectAdmin. 2000GB bw on a 100mbit port. NY, DC, VA datacenters highly favourite, but also a well-networked chicago one would do, I guess].
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Jul 13, 2008
I raise a ticket of server down and no response... not assignment to a staff member... nothing...
time goes by and nothing!
No one online on the chats --- this was the 1 very thing that kept me away from my previous hosts. What's the deal?
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Mar 2, 2008
we are thinking of moving to rackedge, as we need an nl server and they offers are pretty good, but we don't know how good support is, has anyone used them? what's your experience? if it was bad, have you found something better?
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May 3, 2008
Things have become a little hectic.
I decided to go for a budget dedicated server because the shared hosting I was using was grinding to a halt several times a week.
I haven't used a dedicated server before, and wasn't 100% sure what I needed, so after lot's of going round in circles, I found the 123-reg £49.99 server and unlimited bandwidth, so I ordered it....and waited, and waited. Not so much as an order confirmation, or reply to my emails asking what was going on. Not a great start, so I cancelled the order.
OK, I have a budget of around £60 a month.
I need the server to be able to do mod_rewrites.
Unlimited, or a generous amount of bandwidth per month is important.
Good service if it all goes wrong is essential.
Preferably UK based, but will consider other countries if contacting them isn't a problem.
I need some kind of control panel as well.
i will be running a Vbulletin + VBSEO (hence the mod_rewrites) installation and a joomnla installation with lots of large images if that makes any difference.
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Apr 9, 2008
I have servers with softlayer current paying $2000 a month for 3 dedicated servers. THey are set up and work perfectly.
Issue is i was not aware that softlayer doesnt do "managed" support, would like to know if anyone has a good third party company that works with softlayer.
the tools they have on the portal our great so really would like to find a company thatworks with them. the co that softlayer suggested doesnt do windows support go figure!
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Nov 11, 2008
our VPS hosting company did an upgrade the other day and now something is wrong with our home page, it takes about 30sec to load. They keep saying its a php problem, but the scripting is fine, the engine is fine and the only thing that changed is that they did an upgrade.
They don't seem to be able to grasp the problem, and it is making my boss go nuts. A web guy a know said it definately had to be something at their end, and everyone else is at a loss.
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Mar 12, 2008
I need to get a couple of dedicated windows servers and am trying to decide between SoftLayer and a couple other providers.
So, how is SoftLayer for customer support, network performance/uptime, pricing, and just overall?
Any recommendations?
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May 1, 2008
i have been hosting as a reseller with gazzin.com on their windows servers for past some years and in this period i suppose they have shifted their datacenter more than twice causing a great problem to me and all my clients.
the latest period of the shift being going on currently i request you all to go through the transcript below which i had with their support center. when we talk about a refund for this downtime i suppose the owner 'PAUL' just stops responding ......
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Jun 4, 2009
Lets say you're a customer looking for web hosting, but do have technical experience - you know, you develop your own websites, you've had experience in this sort of thing before.
What if you came across a provider who seemed to offer a good service, they're high quality, they can host your website on their brilliant setup etc... but they do not provide any e-mail accounts with your hosting?
We're developing our own shared hosting setup, our own control panel too. Regardless of the control panel though, we wouldn't feel comfortable hosting peoples e-mail. We have plenty of experience in every other aspect of general shared hosting - but not looking after e-mail accounts nor the associated software.
To be honest I don't think that many shared hosting providers truely handle e-mail properly, and that job should really be left to the professionals.
We could of course guide customers or potential customers on why we won't offer e-mail accounts (i.e. not wanting to offer something we know we can't provide to a high enough standard) and instruct them on how to setup e-mail with another provider (such as Google, who will do this for free with limitations).
The alternative to the above is that we mask in a third party to look after e-mail, i.e. resell someone elses e-mail services as part of our hosting packages. The third party would require API access to setup/remove accounts..
What do you think? Are we just acting stupid trying to provide web hosting without e-mail hosting included? I noticed a while back Dreamhost encouraged their customers to use an alternative e-mail provider!
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Mar 23, 2009
What is the best hosting provider? Host Gator?
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Dec 4, 2008
One of my client is ask me what is the difference between an INDIAN hosting provider
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May 16, 2008
There are plenty of people searching the hosting provider. Below article for them.
At the time of selection of hosting provider, you need to consider some of the points like below:
1) Server speed is the best or not? For that you can ask to hosting provider that they can able to give demo account and if yes then check your requirement with that and then purchase.
2) How much space do you require and how much money are you spending. For this you need to search the cheapest and reliable hosting provide.
3) How much bandwidth, database, Email account, ftp account, Support are considerable.
4) If developer need to use joomla and other tool then you need to clarify your specific requirement for the same
Let us know if you like to know more about hosting provider.
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Mar 5, 2007
Which is the best hosting provider in your eyes?
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Feb 23, 2008
What would be the most discussed/popular (and in turn reliable?) host on WHT. Is SoftSys a reliable one, I keep seeing them popping up everywhere, but doesn't seem to make an impression with $1 plans!
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Jun 9, 2008
A while ago I decided to move to VPS. I did an extensive research and I concluded to EuroVPS. From my experience so far these guys are PROFESSIONALS and really know their job. Their service and technical support are second to none.
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Feb 6, 2008
Largest hosting provider of web sites, which is four?
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