Just Edge NY (REVIEW

3dghosting -->> Terrible Customer Relations And Terrible Money Handling

May 22, 2008

On apr 10th, I ordered 1 month of 3dg's $20 vps plan..

I asked about paying through paypal, and they said that they would setup the account, and charge me 'later'

on somewhere around may 5th~7th, I turned off auto-renew through their control panel..

since then, I forgot about the vps, and went ahead with my life, etc.

but today.. I get in my email a $40 PayPal invoice, charging me for apr11~june11 ...

I turned off auto renew before may10, which was the expire date for the plan.. but it now appears it has not been canceled.

I have never used their service after may 10... and I never enabled auto renew, but set it to disabled ...

now, they are charging me $40, which is complete.. BS.
they have renewed my account against my will, and they want me to pay for it.. and they are threatening me to take 'legal action'. should I decide not to pay $40...

don't trust 3dghosting.. they will renew your account w/o your consent, and charge you. if you don't give into their demands, they will contact debt collection agency, and contact credit bureaus..

don't trust 3dghosting.. they are ignorant people. I can pretty much imagine the big "WE CHARGE CUSTOMERS AT OUR WILL, AND WE MAKE THEM PAY NO MATTER WHAT" image as their background display for their computers...

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Terrible Thenynoc.com (2 Days Review!)

Jul 10, 2008

I purchased the plan called vps3.

I configured DirectAdmin and uploaded my scripts like flv players, some php test scripts and the only output I got was php errors and non working FLVs (The browser ask me to download the flvs, instead of playing in jw media player).

Thats, because no modules and extensions were installed, which I asked in my pre-sales question email, befor buying the vps.

I asked for a cancellation of the account a few minutes later I had no access anymore to the IPs, DirectAdmin, Hypervm or any FTP Accounts.

I have paid $24.99 (With promocode NEW50) and got only 2 days access to the vps! Kody R. from Thenynoc.com told me, That a refund is not possible (because of their ToS).

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DMEHosting.com Review - Terrible, Slow, Unreasonable, Rude - Not Recommended

Sep 9, 2008

I have been a customer with www.DMEHosting.com for over two months now. They were an ok server provider/host at first but I am now forced to leave.

The server setup is advertised as under 72 hours. My first server took just a few hours under that and my second one actually took longer. I also heard a report that a rapid deploy server (they say 1 hour or less) took over 24 hours to set up.

I have had a bit of downtime, and support is slow since the host is run by one person (David). This means that emails can take 24 hours to get a reply, live chat is only available for a few hours a day and there is no phone support which is a big minus for me in terms of hosting.

I purchase a server for my client who uses it to host proxies. Several times I have gotten reports of malware/spam/some other type of abuse. Each time this happens they send absolutely no details (except server name) and when I ask for more I get no reply and no help in sorting out the possible security problems.

The incredibly horrible bit started around the 7th of September. My main server was down and I had no details or anything from DMEhosting. I sent an email to their support team and a long 3 hours later I got an email back saying I was suspended for non-payment. I found this strange because I had received no emails, notices or invoices that month for the server. They claim to have tried to contact me, but I see no efforts at all.

So they eventually unsuspended my server and then I got an invoice overdue notice (even though I never got any "invoice due" notices. I then tried to pay the invoice, but their paypal system either half the time gives me an error that I need to add a credit card (I have one in my paypal already) or just doesn't let me pay.

I tried explaining their payment problems to them in live chat but they say since no one else is having problems they won't do anything (either they assume I am a complete idiot or I am making it up). This is disgraceful, if I contact a host saying that I can't pay because something is wrong with their system then they should at least take a look. They then terminated the live chat right in the middle of us talking (yes, they/David (one man show) are very rude).

Then, to my horror I got an email saying that no payment had been received and my server was suspended. Even though I told them several times by email and chat that their payment system doesn't work.

They then claim that I am being "very rude and and inconsiderate" and that essentially it is all my fault. They say my invoice is overdue and I still won't (I will, but I can't and they won't listen) pay so they are going to keep my server down.

Essentially the owner of this terrible host, David (he is also the support, billing, everything) is an incredibly rude person and he has no respect or desire to help his clients. I have faced serious amounts of downtime, slow support and now rude, horrible and downright stupid responses from support.

I advise you to steer well clear of this terrible host, they may be cheap but you are just asking for trouble.

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Web Managed Procurve Sufficient For Important Edge Switch

Jul 3, 2007

I've been tasked with buying a "good" edge switch for my company's datacenter presence. After a full day of searching around and reading, I think I have decided on a procurve. The question now is what is sufficient for our needs.

We currently have 8 machines and will possibly add another 3 or 4 before the end of the year. We're running gigabit everywhere at the moment, and at bare minimum would need gigabit to 3 of our servers currently. Hopefully we will need gigabit to 4 or 5 servers by the end of the year.

Our website is of very high value to us, but we're also very much in the startup mentality of pinching pennies.

My question is if a web managed switch like the procurve 1800-24g has some performance/reliability downsides compared to like a 2810-24g managed switch. Looks like the 1800-24g can be had for about $400, and the 2810-24g for about $1300.

Searching around this forum, I saw a few references to the 1800-24g where the comment was that it would be great for a lower throughput need. Can anyone tell me why this would be insufficient for higher demands?

Our peak sustained throughput on the uplink to the hosting provider's router so far has been about 120mbps, and we hope to double this by end of year (and grow beyond).

If possible, I would like to be forward looking to the point where we will want to spend more money and have redundant switches in place to protect uptime. I do see that the 2810-24g is listed as stackable, but reading /rnd/pdfs/ProCurve_Stacking_Technology.pdf on HP's website (newbie not allowed to link in posts) seems to me to say that I wouldn't have any options for automatic failover to a slave switch with it. Does anyone know if this is correct?

Having a failover hot switch ready is not a deal breaker since we're only looking at switches that will give us high confidence in the first place.

How about comments on the wisdom of buying something like this used? My gut instinct is that I should avoid used since this is a high performance single point of failure for our entire internet presence. But I don't know how rock solid I should expect a used procurve to be.

In case you are wondering, our technical needs from the switch our modest. I will probably set up a vlan for each of our load balancing clusters to contain multicasting, but the only other feature I know of so far that I desire is the snmp reporting data.

I guess the root question is - would a web managed procurve leave me at a disadvantage for row performance or reliability compared to a full managed procurve?

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RackSpace Support Is Terrible

May 28, 2008

Ticket # 080528-05561

Rackspace Ticket support is terrible. They have let me down three times already in 3 different separate occasions. If I had known they were this bad I would have never had signed a 24 month contract with them. If you want up time go with rackspace, if you want service...well go somewhere else.

My server has been down for over 4 hours now. They have site URL monitoring service however that doesn't do any good. All it does is inform you that your website is down...they don't actually try to fix the situation! So I sent them a ticket right away. About 3 hours later I have not gotten an update so I call them. After a couple of minutes they tell me it is a ddos attack and they can't help me. They banned a couple ip addresses if you call that help.

Now I am requesting more information from them and probably won't get a response until the morning. Total down time is 4 hours and 55 Minutes and counting...

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Terrible VPS Uptime! Is This Normal

May 25, 2008

I currently have a VPS host that, for the past 45 days or so, has delivered an average of 66% uptime. The best results are 75% and the worst are 50%. I'm still waiting for an official response from the company so I'm not including any names. But I do have sites at Dreamhost and Hostgator and they're reporting 99% and 100% respectively.

Is it normal for VPS hosts to have lower uptime? Or is this just the result of a bad server or cluster?

Note: I have about 10 sites on the VPS host and all report the same results. Dreamhost has about 3 sites and Hostgator has 1.

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Very Bad Expirience With UK2. Terrible Service...

May 27, 2008

On 2-nd of May I have ordered a server in uk2.net...
I have needed a custom configuration with 4x SATA HDD RAID0, so I have ordered a following package:
Bronze server
4 ports RAID
4xsata 80G
RAID0 configuration
no control panel
3 ip
100 Mbit restricted to 10000 GB pm

for three months for
+ Subtotal
728.70
+ VAT 17.5%
127.52
+ Total (GBP)
856.22

Not only that I had to wait for installation for 10 days. I am still ready to understand it, considering a non-standard configuration and holidays. But then more interesting things started to happen...

The server has been established with incorrect partitioning though I obviously specified desirable in correspondence with their support before the order. I had to wait again, until everything was fixed. Then the server started crashing few times a day with the message "i/o error". The reference to support did not fix a situation. They told, that it looks like a bad cable and it was replaced, but in few hours the situation has repeated... I wrote them again and ask for refund. They offer me reinstall of server on new drives and told that their billing department works Monday-Friday and they will come back to me ASAP. I didn't wish to wait for reinstall, I didn't wish to deal with this company anymore, too much problems from the beginning.

On Monday (May,19) there was no answer fom billing and I've sent ticket for a refund to them direcly. But they just ignores it. I wrote and called them multiple times on a last 10 days period! No adequate answer. On the phone they send from one to another, then tell, that 3-rd is not on a place at the moment, wait, we shall call you... I have called to them again today (4th? 5th try?), but they starts asking me again what's a problem, whether i sent ticket to support...And finally told me to call later. I've sent a mail to Ditlev aka Eming on Friday, but there were still no answer. It's closed loop...

I've lost enough time and money, and now I have good serv from another company.

I would never go to UK2.net again. I advise to all to keep from them far-far away.

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Leaseweb, Terrible Support

Apr 23, 2008

Bad support, i mean TERRIBLE SUPPORT, unless you pay at least ~200$ a month for a support package.

Basically server went down yesterday, tryed to reboot the server using the APC, no go, tryed again, no go. Called customer support, had to pay 149 euros ($236) an hour to get someone on the line (it wasn't office hours). The person i had on the phone asked me to start a support ticket, no problem, support ticket started with a reply that it will take a while and that the server will be taken a look at the next morning. Big problem, losing money here, hello??, this never happened with layeredtech or theplanet, what kind of company is this? Whatever i'll wait untill next morning, next morning i call support again, they are telling me that the server is currently looked at. Awesome! Finally some action. Btw, i ordered another server a few days back and i was also promised to get it today around 3pm. It's 3pm now, no answer for the server which is down and no information about the new server i ordered. My business partner calls them again, asking what is going on, they are telling him that it takes a while to scan for files. What files? euh? I only requested for a reboot and asked them whats going on? running a fsck for 6 hours straight? It's 9PM now and i am still waiting for the server to get backup or at least get some feedback, .. but nothing from Leaseweb, only promises that they are looking at it since 9am this morning. The new server i ordered has still not arrived either.

I'm Dutch myself, i have 3 servers at ThePlanet since 2002 or something and a few at Layeredtech.com recently and i really love their service, as i started a new project for the Dutch market i decided to try Leaseweb out as they are located a few KMs from me, but i am getting some major second thoughts now. If the server will not be online tomorrow AND if i dont get my new server information before tomorrow 5PM i will be forced to unbind our old and new contract (Dutch law) and never recommend you to anyone.

Ticket #369756 and #370074 in case a Leaseweb staff is reading this.

Has anyone else experienced a similiar issue before?

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My Terrible Amerihosting Experience

Jul 17, 2007

So I usually have my main server and a couple of test VPS servers. About a month ago I saw that Amerihosting was running a special on their VPS servers running on pure Internap in Atlanta. I couldn't find anything bad about them so I signed up.

My sign up process went pretty smooth although it took them a while to get the DirectAdmin license. The server was setup on pure Internap and the speeds were decent.

A few days after my order the first downtime happened which left my service down for about an hour. When I opened tickets I pretty much got one line responses and it felt really unprofessional. The techs blamed it on a error with r1soft. Anyway I shrugged it off but I kept noticing small downtimes or losses of connectivity.

Come back to today and my VPS goes down. I check my node and it appears to be dead as well. I try to login to the hypervm but it gives me the error that it can't contact that node. I submit a ticket and after a while I get a response that they have dispatched a tech to look into it. A little while later they say it is back up.

At this point I find that the service is pretty much unstable and can't be trusted so I ask to cancel my account. At this point I get a response that they have cancelled my service but the reason my down time today happened is because of non payment (an outright lie). First of all I haven't gotten my billing notice or statement, I always pay my bills on time for hosting. Second of all the entire node was down. Anyway i find a company shows its true colors during times like this and I believe this just shows that Amerihosting can not be trusted.

I monitoring my stuff from three different services:

Jul 17, 2007 9:21:12 AM 1 Hrs 21 Mins
Jul 15, 2007 10:41:31 PM 3 Mins 28 Secs
Jul 5, 2007 10:29:52 AM 3 Mins 30 Secs
Jun 22, 2007 3:42:25 PM 35 Mins 21 Secs
Jun 22, 2007 2:19:43 PM 25 Mins 3 Secs

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Terrible Service From ThePLANET.. Looking For New Host

Oct 17, 2009

I dont want this to happen to anyone and thats why posting this here, plus I need some suggestions for a good dedicated hoster...

I been with theplanet.com for over a year and now on these days i got the WORST service ever..... I am paying $500 month and transfering new servers to planet from my other dedicated hosters....

Here is the story.. My billing period is 10/16.. I advise planet team to cancel one of my server on 10/12. While I was travelling, following day 10/13, I acreated an offical ticket to cancel the server..... Planet team edited my ticket and asked me 'do you really want to cancel or so"... Since on the flight, i didnot got a chance to see it.. 10/15, i logged in and they send me a message, you will be billed for next month since you failed to confirm....

ridiculus..?? They want me to pay one extra month for a non use server... Do they think i am getting free money..?

I contacted the billing rep, instead of supporting, they are just washing off there hand like 'sorry its ur problem, you do what ever you want, we dont care attitude'... I still have $500 monthly server with them and they fighting for $165.. Planet sales people spend too much time with me to get my business, however there billing team is just kicking me....

I created 2 tickets and told them 4 times to cancel, however they still have questions whether i really wanted to cancel..Here is the timing of ticket creation..

10/12/2009 8:09:04 PM
10/13/2009 8:38:05 PM
10/13/2009 8:56:51 PM
10/15/2009 11:30:25 PM""

I have few servers with Liquidweb.... I am planning to switch my planet servers to some other hosters... I fould iweb.com... Is there any horror stories just like this..?? or is there any good dedicated hosters who provide support instead of stealing money...??

I am planning to file this is BBB and inform my creditcard company.. Any other recomendations to get my money back...?? Please help kind people.. I am really frustruated.. I dont mind to gave money to charity, however these kind of rip off cannot be tolerated...

This is message I send to them after several conversations.. they dont care...leave if you want....

Vicky,

You are forcing me to cancel all my servers from theplanet.com and switch to iweb or liquidweb. I am paying upto $500 per month for my servers.. and you are fighting with me for $165 for a cancelled server..??

Check the date, I created the regular cancellation ticket on 10/12 and official ticket of 10/13... You guys edited it and holded it and made a statement that we are waiting for final confirmation..? I still not got an answer for my concern. When I send official cancellation, why I need to reconfirm..?? On my first ticket I send you the fuull details.. Note that billing date is 10/16.. Let me know if you need a copy of the credit card transaction...

If this wont get resolved, I wont be a customer for planet starting next month...

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Zone.Net-Terrible Support, Downtime

Dec 29, 2008

My VPS has been down since 6:00 PM yesterday. My "high priority" open ticket(opened yesterday at 6:00) has been completely ignored- there have been no responses. When I call support, the tech there says that there is nothing he can do except open a ticket.

I say I already have an open ticket, which is useless because nobody is responding to it.

I've been a Zone.net customer for over a year, and this is the first time I have experienced such atrocious support.

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Sh3lls. Net Terrible Customer Service

Aug 17, 2008

I bought a shell from them but they are also a VPS company so I figured I would warn everyone about them...

I put in a cancel request a few days ago, I just asked to cancel. I didn't specify to cancel immediately or at the end of my month.

I assumed they would leave my service running for the time I paid for, reguardless of my cancel request (like a good natured business would do)

I sure was wrong.

My service was shutoff immediately, and my account for billing/support was closed so I couldn't login to update my support ticket.

When I joined their IRC channel and asked about it, I was laughed at by the ops and staff of sh3lls because I was upset they shutoff my account early.

They said it was cancelled because I opened a ticket asking for it to be cancelled. Which is true, as I have already said, however I did not ask for it to be cancelled immediately. Sh3lls should have either asked me if I want the account cancelled immediately, or just left it running for the remaining time I paid for.

I also cancelled 2 other services with different companies this week, one a VPS company, and one a Web Hosting company, both automatically left my service running until the end of the month - they didn't even try to shut off my services early.

That's what a honest, ethical company would do. They wouldn't automatically shut your service down early, so they can make a few extra dollars off you!

Beware of sh3lls, not only will they shut off your service early, but their admins/staff will laugh at you when you ask for help!

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VPS Land HORRIBLE, TERRIBLE Service

May 2, 2008

I signed up for a VPS Land server over a week ago, and everything worked great for the first week. I then began having issues where the server would crash and I would then be stuck at this error:

"System could not log you on. Make sure your User name and domain are correct, then type your password again. Letters in passwords must be typed using the correct case."

Over the last 4 days or so this error has continued to plague me, and after multiple support tickets their only solution was to "Buy more RDP connections" as I was using 2, one for myself, one for my employee to use. I bought 2 more connections for $5 as they recommended and it did NOT fix the problem. In fact, since about Wednesday I've been completely locked out of the server and my support tickets have basically been replied to with:

"We can logon to your box no problem, please email us back if you continue to have issues."

Well, of course, since I'm locked out of the box, I emailed back asking if there is ANYTHING I could do to get it working, as I am losing $200/day in employee fees while he cannot work.

My replies go unheard, and I continue until late Friday night to be completely locked out of the server and my support tickets go unanswered.

I realize that I'm only paying for a cheap $30 a month VPS, but I need this to be reliable. I'm being treated as if I'm completely unimportant and now and I have lost several day's work and employee fees because of this. I even asked if I could pay more to get better service and my emails go unanswered.

I NEED a reliable VPS and cost at this point is no object. With the money I have lost while using VPS Land's HORRIBLE unreliable service I could have had a dedicated box from a real host that actually cares about whether or not it's customers are getting screwed.

I can't logon to the box and they act as though I'm lying.

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Virpus Terrible Support But Great Uptime

Jul 12, 2008

I`ve been using virpus for 6 months and support was always terrible but uptime was good.

I`ve never been able to login to hypervm which i`ve supposed to login, when i open a ticket regarding this they always forward the ticket to so called management department which in fact do nothing at all.

If you`re looking a vps provider with no support but good uptime then choose virpus but if you`re looking for little bit support then stay away from them.

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Terrible Singtel EXPAN's Abuse/network Department (in HK)

Mar 20, 2007

Usually, I won't start a thread. But this time, I think I will share my 1-year experience, so people will know how Singtel EXPAN (HK) network/abuse department works.

Firstly, their network is extremely good most of the time. I only made a few complaints about network (3-4 minor problems... except the one caused by the earthquake)

So, I am a happy customer for first 10 months. However, my nightmare starts 2 months ago:

1. Early Feb, the abuse/network team received a phising scam (AOL) complaints against a site on a dedicated server customer (which sold hosting as a part time job). So, a technican has forward us the email and then phoned me about that. I immediately forwarded it to my customer.... After 30 minutes, the technican phoned me again and told me that they had blocked the IP since I didn't fix it.
Finally, this customer cancelled next month. [EWM ticket #3143589]

2. After 10-20 days, we got a new customer that want to send mailing list. I said as long as you responded to all complaints and the rate isn't high, you can use the server for mailing list. Within 20 days, we got few complaints via email (in standard template) ... so I forward them to my customers and they removed them promptly. Then, one day, a technician phoned me and told me they will block the IP at 5:00pm... but they phoned me at 2:00pm... So, I begged them to extend the deadline to 24-48 hours because the customer come from US... After a day, another spam complaint (from this customer's previous HK provider )... so, I turned off the switch port of his server immediately.

This time, I really appreciate the extended deadline. However, after this incident, their patient were all gone.

3. Last week, Microsoft privacy team reported that one of the site is linking to privated copy of Windows Vista (which is hosted in Radidshare.de) and providing license key/ key generator.

So, the technician phoned me and give me 30 minutes. I said the site is a popular forum with 130K+ members and 10K+ members online... sometimes, somethings may be overlooked. This time, no extended time.... Luckily, the forum owner is online in MSN. So, he deleted the thread immediately and I reported it to Microsoft and Singtel. Microsoft Anti-privacy team did reply and thank us while Singtel kept silent. [MS Ref. 878XX]

4. 2 days ago, someone "complained" about "Spam Activities" on 1 server. The complains are about 2 URLs in a server were redirecting to a sites that was infected by virus/ was hosting virus. Again they phoned me and told me to fix within 30 minutes or they suspend my network.... This time, I can't contact the owner and we don't have access to the server... so I suspended this server. [??No email ticket reference??]

5. Yesterday, a technician phoned me again and told me to fix a spam complaint within 30 minutes. But, this time, the complain is so short that I can paste it here:
--------------------------------------------
Subject: UNDER ASSAULT BY SPAM!

XXX.XXX.XXX.XXX has been assaulting my formmail script for

days. Please make it stop!
--------------------------------------------

Since my skill level is too low, I can only think of 1 solution..... [EWM ticket # 3188660]

---- personal opinion -----
Singtel EXPAN DC (Shatin) has a good infra-structure and helpful onsite technicians. But, their abuse/ network department is a joke. (Just like an over-budget police department in SimCity. ) That make, their colocation is not suitable for any hostings/ dedicated server providers. It is not recommended to anyone that doesn't sit next to the phone 24 hours a day.

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Casino Review/sports Betting Review Hosting With Godaddy?

May 12, 2009

Is Godaddy cool for the casino review/sports betting review site?i searched a lot and submit Godaddy a ticket,still dont dig out.

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MonkeyWrench Hosting Review - Three Year Review

Dec 15, 2008

MonkeyWrench Hosting review - Three year review

I've been hosting my personal sites with MonkeyWrench Hosting for around three years now (coming up in January I believe), and I figured I'd share my experiences with them!

I've gone through a few hosts in my time, and some of them have been pretty rough. After using paid hosts, a niche free host started up that I stayed with for around a year before they eventually closed down.

I switched to MonkeyWrench Hosting at that point as a place to host my sites and store my files, and I have to say that I've been impressed throughout the time I've been with them.

Uptime/speed:
Fantastic! The sites have been perfectly reliable and speedy whenever I've gone to access them, and I haven't had any complaints from users. I did come across MySQL going down on one of the servers (I have two accounts for different purposes that are on seperate servers) in the past, but it was resolved quickly before I even needed to get help.

Support:
I've used the support a few times, but not for anything critical since there's not been the need. However, everything that I have asked was answered promptly in a professional manner.

Pricing:
Again, no complaints here. The pricing is pretty cheap, especially for the quality of service receieved. They aren't the cheapest on the Internet by any means, but you generally get what you pay for. I'm aware of what my realistic space/bandwidth needs are anyway, and I'd rather pick a host that clearly advertises what you'll receive over an 'unlimited' host.

All in all, MWH have been a fantastic choice and I couldn't have hoped for anything better.

So, thumbs up to Jonathan, and keep up the good work!

I'll report my domains for the moderators to check them out. =)

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Virpus Review (my Final Review)

Apr 26, 2009

I've been very happy with Virpus since I joined. There was 1 issue that has plagued me since the beginning and that was that I was not receiving e-mails on my ISP e-mail, my main e-mail. Not to big of an issue except that I didn't get any news updates or know when my tickets were replied to, or even when I was past due on my bill. 3 tickets later and their solution was for me to use another e-mail address, which was kind of a pain for me since each of my e-mail addresses has a specific reason which only specific e-mail get sent there for organizational reasons.

First off I have to say the VPS I was using was top notch. It easily outperformed my LiquidWeb VPSs and quickly became my primary VPS instead of my backup like was intended. I took advantage of one of their specials a while back which was a 512MB RAM cPanel VPS for $19.50/month which is a steal since the cPanel license alone is $15/month!

So now to why this is probably my final review of this company. Communication is lacking greatly. It was good at first, but now it's non-existant.

Over the weekend all my sites went down and I had no idea why... because I never got the e-mail saying they were moving data centers (if it weren't for a small thread on WHT I would never have known). I also did not receive any updates on extending their ETA so yet again I had nothing to tell my clients. The only good thing was that I run a free hosting company (Host2x.com for reference) and I offer no uptime guarantee since it's a non-paid service.

Ok, so the sites are back online and everything is working nicely... well I recently hit the 70% mark on my disk space usage so time to start looking for an upgrade. I created a ticket on April 23rd asking if they would allow me to upgrade my plan to their biggest VPS plan and to my surprise I never got a reply. I would think that a billing ticket asking to upgrade to a plan that costs more without the transfer of the discount I'm receiving would be a welcome ticket for them to reply to, but I was incorrect in thinking this. So I ended up purchasing a dedicated server last night because I cannot wait to see if they will assist me with upgrading my account or not.

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WebtHosting Review * Major Review

Sep 27, 2009

What seemed to be a good company quickly turned to nightmares. I purchased a couple domains. All went well. Then paypal emailed me saying they are high risk and wanted me to confirm I made the payment and service was given. So until I did the payment was held. They blame the held on me and threatened me to release it or they will cancel my account.

So they finally gave them the money and all was well. Well I did a stupid thing and decided to get a VPS from them, they have good deals so I thought, whats the worse that can happen. Well shortly after, I get a email saying because your payments are unreliable, we are waiting a week to setup your vps which is complete udder crap.

So I just said screw it and said give me a refund then and about 2 hours ago I try logging into my client center and my account is gone.

I am hoping one of them see this so we can get this worked out. In the mean time I opened disputes on all of the payments.

I will keep you all updated.

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HiVelocity Review (Possible Client Review)

Apr 17, 2009

I just want to take the time and review Hivelocity. Boy oh boy, where to start. I am just so pleased with the customer support they offer and I don't even own a single product with them.

I currently own a server with another comapny and I am always looking at other options for cheaper prices, better services and etc.

I found Hivelocity through WHT and I took the time to start up a live chat which was answered quickly from Kevin. Kevin was very nice and welcoming. I was asking about discounts they could provide and etc. Kevin showed me their reseller program which seemed to be something I may be interested in. After a 15-20 minute chat with Kevin, he offered to add me on MSN if I ever wanted to chat which I thought was pretty nice.

After I got off live chat with Kevin, I decided to keep researching Hivelocity. I immediately signed up on Twitter (I never had a Twitter Account). I saw they had some awesome deals. They were offering an awesome deal today it looks like this:

"The next person to go to our site, open a live chat and say "I just got your TWEET" gets a Core2Duo 3.0Ghz e8400 for $5 the first month."

By time I even got onto Twitter, I noticed that this was already taken. I kept browsing their Twitter and hey what do you know, another great deal it followed like this:
"The 1st $5 Core2Duo sold in about 20 seconds so lets do it again. The next person to open a live chat saying "Give me a $5 Server" gets it."

I decided I was going to be late as the last one sold in 20 seconds. Well, it turned out it did get sold but, I got into a Live Chat with David from Hivelocity.

David informed me that the server was sold and I was a bit too late. What do you know, more great discounts! He offered me the same server for $5 on the first month. I decided not to take advantage of the offer as I wouldn't be able to put much use to the offer. I will be moving to Hivelocity within the next 1-3 months.

Overall I am very pleased with the great offers they provide and the support is just amazing!

Based on the sales support and the deals they provide, I did a bit of a rating on Hivelocity.

Sales Support:5/5
Deals:5/5
Overall:5/5

Also, if you decide your interested in Hivelocity's awesome offers, I would follow them on Twitter! They are constantly updating their Twitter and offering great deals. Their Twitter deals are 100% and it's pretty awesome a company like Hivelocity offers products and support so great!

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Limestonenetworks Review [8 Month Review]

May 5, 2009

I joined Limestonenetworks back in 2008 when it was a small company. At the time they offered the best price on the server I was looking for, so I took the plunge. The first 2 months were great, I enjoyed the stable network, and responses from the support team were fairly quick (1-2 hours response time). From there on it was all downhill, my servers were constantly down, and the support team took longer to answer my tickets. I didn't think this was a big problem, so I stayed with Limestonenetworks even though it was having problems with their network. Near December an incident occurred that really pushed me over the edge. My servers had been down for hours, so I opened a support ticket, and one of the agents replied and told me that the downtime was due to an upgrade in their network.

Again, I came to conclude that it could be far worst, so I stayed, one of the reasons was that I didn't want to switch my game servers over. It's important to keep in mind when you are running game servers, IPs play an important part because that's where you get your traffic. Near January the network upgrade at Limestonenetworks was still taking place which caused my bandwidth meter to stop working. This really scared me because I didn't want to get charged for overages due to the fact that my servers were receiving DDOS attacks, and I wouldn't know when to close the ports.

This incident actually turned out to be positive for me because even though I went over my bandwidth quota they didn't charge me for overages. I was very happy because this was like a late Christmas present, so now I was even more happy to give my money to Limestonenetworks. Now you might ask the question, how is this going downhill? Even though they didn't charge me for the overages, I still lost many clients who were angry at the fact that their game server were down.

In the end this network upgrade actually cost me 3 clients who were paying ~$60 per month. I let this slide because at this point I already had two servers with Limestonenetworks and I really didn't want to switch over due to the fact I would lose my IPs. The next month, February, was no different, I had more issues with Limestonenetworks. Starting of this month I was getting large DDOS attacks, which kept pushing my bandwidth over the quota, and I ended up paying close to $200 dollars just for bandwidth overages.

At this point they started to nickel and dime me for every single penny they could get of me. I don't know if they were having financial problems, or if it was due to another reason. Again in March I went over the quota, but at this time they told me that I had to pay per gigabyte which would result in a $500+ charge in bandwidth, and after talking with multiple agents, I was finally able to reach an agreement. They had changed a policy all of the sudden due to the fact that they knew I was a good customer and would keep paying for the overages.

The problem I had here was that I didn't mind upgrading to plan after I knew how much bandwidth was going to be used, since they don't offer any sort of DDOS protection, and game servers result in large DDOS attacks occasionally. I understand that Limestonenetworks was not at fault, but by making me pay per gigabyte was a bit harsh, since I had never been late on a payment, and had multiple servers. Try to remember that I stayed with this company even though I lost multiple clients because of their network outages, but they didn't care about this, all the care about is nickling and diming customers.

From that point on I have been living on the edge because I don't want to pay for an upgrade before hand due to the fact I don't know how much bandwidth my server will be using. Even if I upgrade to a different package it does not offer an insurance due to the fact that if I receieve a large DDOS than I orignally predicted, I would still end up paying per gigabyte.

This company has turned from having potential to just making their customers run away. Now the other problems I had with Limestonenetwork is the support they offer, which has been declining since I joined. The associates are very rude and don't really care about the customer's experience. I didn't include every problem I had with Limestonenetwork because it would make it a very long read.

Network - 10/10
Downtime - 5/10
Customer Service - 2/10
Overall Experience - 4/10
Would I recommend this company? NO, I urge everyone to stay away, unless they like to deal with problems on a daily basis.

Also from reading other topics on this forum, I personally believe that Limestonenetwork is overselling and their network can not handle the load.

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Wholesaleinternet Review (4 Months Review)

Sep 12, 2008

I've got high end server from WholeSaleinternet.I've been with Wholesaleinternet for 4 months now and I am extremely happy with them.Got an awesome server for a cheap price, a Quad-Core Xeon 8 Processor (3.0GHZ), 32GB RAM, 100mbit port link.
Support:

Sales support is slow but tech support is fast!

That you very much Aaron/Wholesaleinternet!, keep up the good work!

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Virpus Review 7 Month Review - My "ups And Downs"

May 1, 2009

I have been with virpus for the past 7 months

I have posted an review earlier as well for 2 month : 2 month review

Let me summarize my experience so far,

Technical Support - 10/10 Really fab. even though I was on semi-managed plan, they never made me feel I was on a semi it always felt as if I was under complete management, they did every task I had asked them to do, which I didn't get on any other semi-managed host earlier.

I have no sort of complaints about their technical team, they tried to solve some problems which were due to the billing dept.

The minimum response for a ticket generally around 10-15mins and the completion with in an hr.

Billing Dept - This is some dept. that has kept me in wonder-land. Some times the replies were so pleasing and most other times the tickets are ignored. From, almost 2nd r 3rd month, the billing dept. tickets don't get regularly replied and used to bump the tickets in order to get a response to the query. Which I got some how, in a apologizing manner (no complaints for that :p)

Now, for the past 1 month we have been having some serious problems.

First, I had recd. some black-listed ip's when we joined virpus, we failed to check them (mistake on our end agreed 100%), which probably even they might not have been aware of.. As, we had a minor mis-understanding with godaddy during domain registration, my friend registered the domain using one of our partner address who resides in Singapore, where as the registration was done from India. Godaddy, assumed this was a spam registration and refunded the amount. So, we had to register the domain through another partner who resided in India. Godaddy was cool after we gave them the complete details, where they wanted some ID proof, and we provided them.

Our ip was on the black-list, we thought since our domain was spam-listed for a day, (until godaddy took it off) it made the hosts to assume the domain was black-listed, so we had manually submitted forms and proofs to most of the anti-spam agencies and mail providers, where they took the ban off the ip with in 15-20 days after we joined virpus.

Our domain was no longer under black-list, but ip was still under black-listed in some sites, such as rediff, it took more than 2 months to set the things straight at rediff, where we did some config added from the tech.dept. such as setting up spf record, and did a few tweaks here and there.

Even after making all these efforts, our ip was still under black-list of some ISP's. Our main domain (the domain which was under bl list earlier) loads well for every user, but our child domains where we have blogs and other activities do not load for lots of users. The ping results in the internet gives 100% but on their particular systems it gives no ping. Some times, the site loads wierdly such as,[url] might load but [url]might not load, and vice-versa, some times local ping fails but site loads, its all wierd and we found the reason to the problem to be ip after some minor confirmation from our end. We were losing our revenue of more than 60% just because of the failure of loading on the site, the tech. dept used to ask the ips which are facing prob to check if they are blocked, but its not possible to give ips of users who visit as guests and others, we have noted reports on other sites that our site wasn't loading for them. We still were able to give few ips for check and found them not-blocked on the ip. The sites are able to be viewed for all from proxy sites such as stage6.info but we can't ask each viewer to go to proxy site to view if they are unable to load, it will become ridiculous and we might lose our entire traffic some day.

We had shifted our domains temporarily to other vps where we noted none of the users had a single complaint, we were there for more than a week, which ensured the problem was not the domains but the ips, again after returning to the virpus hosts, we had created 3 tickets to sales/billing dept. to issue fresh ip's, got 0 reply and mailed to mr.Ken using : kenneth.odem@virpusnetworks.net got no reply after 48hrs.

We have to agreee, Earlier,mr.Ken was so helpful he helped us when we didn't have any funds to issue, since we had an dispute with an item where our payment was delayed by paypal. So, we had paid them almost 10 days later than the due date where mr.Ken was so helpful and saw to it our VPS could stay online despite the payments not been released.

In thanks, we had directly mailed our check we got from an ad-agency, which again made around 5-10 days in the payment, which made our balance stand in the positive note, we have our balance in the account for the past 3 months so that there are no dues left.

But, in the past 1 -2 months the replies have been disappointing.

We planned to leave virpus and join other host, where we burnt our hands, we looked for other reputed VPS and had a few in mind after our staff suggested few good organizations(don't prefer to name them here as it would be mis-leading).

Since, virpus wasn't ready to refund the amount in the credits we decided to continue with virpus atleast as a sideby host. Later, some how our members suggested we used virpus as a main host, so we wanted fresh ip's to get rid of the damn problem we are having but we have recd. no response for the past 1 week.

Now, lately after the maintenance our VPS was down for approx. 26-27hrs on april 25th Saturday, where our traffic is usually on the weekends. We lost the compelete traffic and revenue. When we asked if it come under credits, we got response as : This was the result of scheduled maintenance we cannot, it would not qualify under our SLA. (just giving the main result statment off the entire reply recd. from sales). Its some thing we would like to regret but for sure this isn't some issue, which could make us think to get to a new host.

The reply from the sales dept. has made our staff making funny betting, as one would win if we get a reply and other would if its not replied with in 48hrs, lately the first one is winning () due to lack of communication.

This might be our last month. Our next due date major amount would be taken from the credits, so a very little amount would exist in the account. We will stay with them until our amount with them is spent.

We had enjoyed really good with the tech. dept but the sales dept has been really poor in the recent past. I am forced to say this as even after mailing we haven't got response where, mr.Ken stated if our tickets were lost or some thing, mail to him but either didn't work so far.

Once, earlier when we requested for change of ips we were said some $7 or some thing would be charged for the swap, when we made other enquiries about it we didn't get a response till date

My tickets which lay un-responded:
203497
509467
385781

509467 and 385781 are double-post of the ticket, but got reply for none of the above tickets. Was expecting a reply for 1 atleast.

I was ready to pay excess charge for the new ips as there some mistake from my end in failure to check the ips before getting them but I wanted some concession as the major mistake was from their end while dispatching ips. I am not refusing to pay but I wanted the concession, got no reply and the above tickets are a proof of them.

Our staff online time and their live chat time don't tally, so we can't make any contact to them on live as well.

I am not sure if this is mis-understanding or what, but it has been a mixed experience for me. For sure, their sales crew have to be increased that's some suggestion I would strongly do.

I can recommend this host to any one for the tech. support they provide but can't guarantee them for the sales dept. replies based on my past/recent experiences.

Totally my site down for around ~30hrs including all the maintanence and other reasons, it could be a bit less but I am rounding it off, for sure its more than 28hrs

My over all rating: 7.5/10
Tech. Dept - 10/10
Sales/Billing Dept - 5/10

my site submitted for review via report feature
I tried to give all my experience on virpus and I am not against any one for joining virpus nor have any fights with virpus team.

May be if we get response from sales we might still consider continuing with virpus but that stands low at the moment.

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1 And 1 Review

Dec 15, 2008

First off they did not setup my server for nearly 2 days. I bitched and was apologized about that. They said I would get 10% off my next month.

I proceed to get everything running and start setting up my domains and then blamo its gone! It was reset they said even though I did not have a remote switch. I asked them why they did that and they insisted it was me. Whatever. So I setup everything again and was getting horrible speeds for my photography site. The hell???? They promised me the world when I signed up with them. I also got to deal with "outsourced tech support" from india that was not helpful.

I finally get things running but its still a slow *** server and they try to tell me I needed to upgrade to a much faster plan and get a better processor and memory. I tell them screw that they are throttling my bandwidth. Like memory and processor are gonna make a difference for 3 websites 1 with forums and 1 for photography then my personal site.

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WBS Review, Please

Sep 18, 2009

Can you share with me about your experience with WBS as a provider? Including account management, support and of course quality of the network, Also I am interested whether they really have a good South America connectivity.

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Uk2.net Review

May 15, 2009

havent seen any uk2.net review on WHT? maybe someone can share since im really keen on getting a shared hosting plan there?

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1 And 1 Review ....

Oct 30, 2009

I have been using 1 and 1 web hosting for almost 3 months now. In that time my site has never been down. I use them to host my website but i use google App for my email server.

In the three months that i have been hosting with them i have only had to put in one ticket due to a mysql database issue. Which then turns out something that i have done.

I would recommend 1 and 1 to my friends and family.

I have two domains hosted with them...

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The NY NOC 9 Day Review

Dec 1, 2008

Since I've been noticing a thread about how this company is a scam and a fraud and will take your money and run.... I wanted to post my review of them.

Super VPS #2 ($9.95) was bought on 11/21 at 5:42 PM. I received the VPS login information about 4 hours later.

I have this VPS for a VPN server that I run for my personal use. I have so far had 100% uptime and nothing has been wrong. Everything is working great.

I have sent in a number of ticket with things that I need to be enabled for the VPN to work. All of my tickets were responded to within a reasonable time limit. I say reasonable for the following reasons:

1) I used to work in the hosting business and it's almost impossible to give a hour resolution unless you have a big time staff

2) this VPS in UNMANAGED so I didn't expect support to be online waiting for my ticket
Andy has been a great person and I truly thank you for everything you've done on my VPS for me.

The VPS has great connections to the internet. Although I ALWAYS prefer that Cogent be left out when I buy a server or VPS, this one came with it but most of my routes take Level 3 and Internap so I am perfectly fine with it. They also setup rDNS for me in a matter of minutes.

I have pushed 4GB so far and am not having any problems with any one else's VPS affecting mine.

So to sum it up:

Support = 8/10 (If you offered a guaranteed response in xx minutes that would be great)

Network = 9/10 (I prefer not to have Cogent since they send you all over the USA unlike other carriers)

Price = 10/10 (Find me a $10 VPS that offers all this on a stable NOT OVERSOLD node)

Uptime = 10/10 (So far so good!)

Overall Experience = 9/10

If you are looking at a VPS and just want to try this out, you really can't lose anything with this $10 plan. I would highly recommend The NY NOC.

Note to mods: I have submitted my IP and info through the ticket system.

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Review: The NY Noc

Oct 13, 2007

Name: The NY Noc
Thread: [url]
Website: [url]

Package offered to WHT:
Unmanaged
128MB RAM
10GB Space
300GB Transfer
HyperVM / LxAdmin
Root Access
2 IP Addresses
$9.95/mo US
10mbit/s (true)

I have been a customer of this provider for almost two months now. They have provided great support (especially concerning their response time). Uptime has been 99%+ as advertised - very reliable.

The package they offer above is one of the cheaptest I have found on these forums or on the net. Most others offer similar packages but only provide 1 IP and 150GB/mo transfer. If this company continues with well managed servers and customer support, I believe they will be well worth the investment a customer makes.

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Just Edge NY (REVIEW :: Terrible)