Zone.Net-Terrible Support, Downtime
Dec 29, 2008
My VPS has been down since 6:00 PM yesterday. My "high priority" open ticket(opened yesterday at 6:00) has been completely ignored- there have been no responses. When I call support, the tech there says that there is nothing he can do except open a ticket.
I say I already have an open ticket, which is useless because nobody is responding to it.
I've been a Zone.net customer for over a year, and this is the first time I have experienced such atrocious support.
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May 28, 2008
Ticket # 080528-05561
Rackspace Ticket support is terrible. They have let me down three times already in 3 different separate occasions. If I had known they were this bad I would have never had signed a 24 month contract with them. If you want up time go with rackspace, if you want service...well go somewhere else.
My server has been down for over 4 hours now. They have site URL monitoring service however that doesn't do any good. All it does is inform you that your website is down...they don't actually try to fix the situation! So I sent them a ticket right away. About 3 hours later I have not gotten an update so I call them. After a couple of minutes they tell me it is a ddos attack and they can't help me. They banned a couple ip addresses if you call that help.
Now I am requesting more information from them and probably won't get a response until the morning. Total down time is 4 hours and 55 Minutes and counting...
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Apr 23, 2008
Bad support, i mean TERRIBLE SUPPORT, unless you pay at least ~200$ a month for a support package.
Basically server went down yesterday, tryed to reboot the server using the APC, no go, tryed again, no go. Called customer support, had to pay 149 euros ($236) an hour to get someone on the line (it wasn't office hours). The person i had on the phone asked me to start a support ticket, no problem, support ticket started with a reply that it will take a while and that the server will be taken a look at the next morning. Big problem, losing money here, hello??, this never happened with layeredtech or theplanet, what kind of company is this? Whatever i'll wait untill next morning, next morning i call support again, they are telling me that the server is currently looked at. Awesome! Finally some action. Btw, i ordered another server a few days back and i was also promised to get it today around 3pm. It's 3pm now, no answer for the server which is down and no information about the new server i ordered. My business partner calls them again, asking what is going on, they are telling him that it takes a while to scan for files. What files? euh? I only requested for a reboot and asked them whats going on? running a fsck for 6 hours straight? It's 9PM now and i am still waiting for the server to get backup or at least get some feedback, .. but nothing from Leaseweb, only promises that they are looking at it since 9am this morning. The new server i ordered has still not arrived either.
I'm Dutch myself, i have 3 servers at ThePlanet since 2002 or something and a few at Layeredtech.com recently and i really love their service, as i started a new project for the Dutch market i decided to try Leaseweb out as they are located a few KMs from me, but i am getting some major second thoughts now. If the server will not be online tomorrow AND if i dont get my new server information before tomorrow 5PM i will be forced to unbind our old and new contract (Dutch law) and never recommend you to anyone.
Ticket #369756 and #370074 in case a Leaseweb staff is reading this.
Has anyone else experienced a similiar issue before?
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Jul 12, 2008
I`ve been using virpus for 6 months and support was always terrible but uptime was good.
I`ve never been able to login to hypervm which i`ve supposed to login, when i open a ticket regarding this they always forward the ticket to so called management department which in fact do nothing at all.
If you`re looking a vps provider with no support but good uptime then choose virpus but if you`re looking for little bit support then stay away from them.
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May 22, 2008
On apr 10th, I ordered 1 month of 3dg's $20 vps plan..
I asked about paying through paypal, and they said that they would setup the account, and charge me 'later'
on somewhere around may 5th~7th, I turned off auto-renew through their control panel..
since then, I forgot about the vps, and went ahead with my life, etc.
but today.. I get in my email a $40 PayPal invoice, charging me for apr11~june11 ...
I turned off auto renew before may10, which was the expire date for the plan.. but it now appears it has not been canceled.
I have never used their service after may 10... and I never enabled auto renew, but set it to disabled ...
now, they are charging me $40, which is complete.. BS.
they have renewed my account against my will, and they want me to pay for it.. and they are threatening me to take 'legal action'. should I decide not to pay $40...
don't trust 3dghosting.. they will renew your account w/o your consent, and charge you. if you don't give into their demands, they will contact debt collection agency, and contact credit bureaus..
don't trust 3dghosting.. they are ignorant people. I can pretty much imagine the big "WE CHARGE CUSTOMERS AT OUR WILL, AND WE MAKE THEM PAY NO MATTER WHAT" image as their background display for their computers...
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Aug 6, 2008
First of all, before I comment on Zone.net's support, I want to say that their servers are top-notch, fast, and extremely reliable. I have absolutely no issues with Zone.net's servers, but I am a little disappointed with their support.
On their website they tote "superior 24x7 support and service" but I can't say that I've experienced "superior" support. It may have just been a fluke with the three times I've had to use their support in the past month that I've had a VPS with them, but I certainly was not impressed with their support and service.
Let me start from the beginning.
I was doing some research for a new VPS that I needed and I read tons of reviews and recommendations and found that Zone.net came highly recommended. I checked out their website and found out that they offered fully-managed VPS options and the price and specs seemed right. So at 18:28 Pacific time on July 8, I placed my order.
Now, I know that it can take a while to provision a VPS. This was not my first VPS, but all of my providers, current and past, provisioned my VPS anywhere from 4-8 hours. I was not ordering a custom VPS, I ordered the VM100 that was offered on their site and I ordered it as is.
In their knowledgebase they state how long it should take to set up a VPS account with them.
I'm quoting here:
Once an order is verified through our billing department with the billing agent, we are able to process and activate your order in under 30 minutes. The verification process can be instant, or take up to 24 hours depending on various factors.
When I hadn't heard anything after waiting about 4 hours or so (I honestly can't remember the time when I contacted live support), I contacted support via their live support. The agent was very pleasant and said that it could take up to 24 hours and that if I had placed my order in the morning, it would have been done now.
So I waited until 23 1/2 hours and I submitted a ticket at 18:01 on July 9th requesting an update as to my order. I also asked if there was a problem with verifying me for fraud purposes and if I could offer anything to speed this along, to let me know. I didn't hear anything back on the ticket.
I later that evening placed a call to their support line. The agent again was very pleasant and said that he couldn't access anything from sales but that he would give a message to Jeffrey and he would call me first thing the next day.
I didn't receive a phone call .......
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May 25, 2008
I currently have a VPS host that, for the past 45 days or so, has delivered an average of 66% uptime. The best results are 75% and the worst are 50%. I'm still waiting for an official response from the company so I'm not including any names. But I do have sites at Dreamhost and Hostgator and they're reporting 99% and 100% respectively.
Is it normal for VPS hosts to have lower uptime? Or is this just the result of a bad server or cluster?
Note: I have about 10 sites on the VPS host and all report the same results. Dreamhost has about 3 sites and Hostgator has 1.
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May 27, 2008
On 2-nd of May I have ordered a server in uk2.net...
I have needed a custom configuration with 4x SATA HDD RAID0, so I have ordered a following package:
Bronze server
4 ports RAID
4xsata 80G
RAID0 configuration
no control panel
3 ip
100 Mbit restricted to 10000 GB pm
for three months for
+ Subtotal
728.70
+ VAT 17.5%
127.52
+ Total (GBP)
856.22
Not only that I had to wait for installation for 10 days. I am still ready to understand it, considering a non-standard configuration and holidays. But then more interesting things started to happen...
The server has been established with incorrect partitioning though I obviously specified desirable in correspondence with their support before the order. I had to wait again, until everything was fixed. Then the server started crashing few times a day with the message "i/o error". The reference to support did not fix a situation. They told, that it looks like a bad cable and it was replaced, but in few hours the situation has repeated... I wrote them again and ask for refund. They offer me reinstall of server on new drives and told that their billing department works Monday-Friday and they will come back to me ASAP. I didn't wish to wait for reinstall, I didn't wish to deal with this company anymore, too much problems from the beginning.
On Monday (May,19) there was no answer fom billing and I've sent ticket for a refund to them direcly. But they just ignores it. I wrote and called them multiple times on a last 10 days period! No adequate answer. On the phone they send from one to another, then tell, that 3-rd is not on a place at the moment, wait, we shall call you... I have called to them again today (4th? 5th try?), but they starts asking me again what's a problem, whether i sent ticket to support...And finally told me to call later. I've sent a mail to Ditlev aka Eming on Friday, but there were still no answer. It's closed loop...
I've lost enough time and money, and now I have good serv from another company.
I would never go to UK2.net again. I advise to all to keep from them far-far away.
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Aug 28, 2008
Company: JustEdge.Net (Rack Vibe)
Length of time with provider: 1 Month
Industry: Game Server Provider
We were looking to expand to the east coast with a reliable server provider with good prices. We thought we found a home at JustEdge.Net
We requested a test ip before signing up and we pinged / trace routed to it for about 10 days. Pings were stable, low and never seen any loss. Well we decided to sign up and on the first day we noticed we were having problems already.
The network our server was connected to - the ping varied greatly. It would be 18 then jump to 200 and go back down. We were dropping packets all over the place. Well we opened a support ticket that night with trace routes and -n 100 pings to help show them the problem. It was on their network. They didnt respond after 6 hours so we called them. We were on hold for over an hour and no one ever answered. Next day came and no one replied to ticket but I noticed someone was on live chat (sales) - I decided to message them as we needed this issue resolved quickly as possible - (We already had clients setup on the first day from preorders and customers were complaining.) The person in live chat said they would contact engineering and they should be back with us shortly. Soon after we got a reply about the issue being fixed. Well it seemed to be partially fixed - No more loss but still jumpy pings.
Couple days later loss came back again - Again we put in support ticket (this time 'emergency' ticket to see if we could get a quicker response) Well we did not get a response in 12 hours. Called back (around 5:30EST) and still no one answered. We waited on hold for about 50 minutes. Live chat was not online for us to contact them so we had to continue to wait. It took 2 days for them to respond to the ticket and all the response was "are you still having an issue". Yes we are still having the issue and so is all our customers. Never got a response again We tried all all options of support from email, phone and chat and the issues never got resolved..
Over a period of a month we opened numerous tickets and never got a resolve to our issues. We asked numerous times why were we given a test ip was connected to a network far superior than the one we were put on - They never responded to this question.
----
Their website states:
Advertisement under links:
"If your server has any type of issue day or night, we fix it, no excuses"
"Our support department is opened 24/7 by ticket system or phone.
We also operate online chat via AIM/ICQ/Web."
Also funny - Their site has a Live Help! button which never has anyone on it when we go to it - Always states "There are no operators available right now to take your call. Please leave a message and we will get back to you soon"
----
Interestingly enough we couldn't get support day or night? They have good prices but if you are considering them for a game or voice server in NY (east coast) then i would avoid them like the plague as the network and customer service is below average. They are a member of the BBB - We may be contacting them also.
This is just a heads up for any provider that needs a reliable connection with customer support thats there. (sorry for the long read)
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Jul 17, 2007
So I usually have my main server and a couple of test VPS servers. About a month ago I saw that Amerihosting was running a special on their VPS servers running on pure Internap in Atlanta. I couldn't find anything bad about them so I signed up.
My sign up process went pretty smooth although it took them a while to get the DirectAdmin license. The server was setup on pure Internap and the speeds were decent.
A few days after my order the first downtime happened which left my service down for about an hour. When I opened tickets I pretty much got one line responses and it felt really unprofessional. The techs blamed it on a error with r1soft. Anyway I shrugged it off but I kept noticing small downtimes or losses of connectivity.
Come back to today and my VPS goes down. I check my node and it appears to be dead as well. I try to login to the hypervm but it gives me the error that it can't contact that node. I submit a ticket and after a while I get a response that they have dispatched a tech to look into it. A little while later they say it is back up.
At this point I find that the service is pretty much unstable and can't be trusted so I ask to cancel my account. At this point I get a response that they have cancelled my service but the reason my down time today happened is because of non payment (an outright lie). First of all I haven't gotten my billing notice or statement, I always pay my bills on time for hosting. Second of all the entire node was down. Anyway i find a company shows its true colors during times like this and I believe this just shows that Amerihosting can not be trusted.
I monitoring my stuff from three different services:
Jul 17, 2007 9:21:12 AM 1 Hrs 21 Mins
Jul 15, 2007 10:41:31 PM 3 Mins 28 Secs
Jul 5, 2007 10:29:52 AM 3 Mins 30 Secs
Jun 22, 2007 3:42:25 PM 35 Mins 21 Secs
Jun 22, 2007 2:19:43 PM 25 Mins 3 Secs
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Oct 17, 2009
I dont want this to happen to anyone and thats why posting this here, plus I need some suggestions for a good dedicated hoster...
I been with theplanet.com for over a year and now on these days i got the WORST service ever..... I am paying $500 month and transfering new servers to planet from my other dedicated hosters....
Here is the story.. My billing period is 10/16.. I advise planet team to cancel one of my server on 10/12. While I was travelling, following day 10/13, I acreated an offical ticket to cancel the server..... Planet team edited my ticket and asked me 'do you really want to cancel or so"... Since on the flight, i didnot got a chance to see it.. 10/15, i logged in and they send me a message, you will be billed for next month since you failed to confirm....
ridiculus..?? They want me to pay one extra month for a non use server... Do they think i am getting free money..?
I contacted the billing rep, instead of supporting, they are just washing off there hand like 'sorry its ur problem, you do what ever you want, we dont care attitude'... I still have $500 monthly server with them and they fighting for $165.. Planet sales people spend too much time with me to get my business, however there billing team is just kicking me....
I created 2 tickets and told them 4 times to cancel, however they still have questions whether i really wanted to cancel..Here is the timing of ticket creation..
10/12/2009 8:09:04 PM
10/13/2009 8:38:05 PM
10/13/2009 8:56:51 PM
10/15/2009 11:30:25 PM""
I have few servers with Liquidweb.... I am planning to switch my planet servers to some other hosters... I fould iweb.com... Is there any horror stories just like this..?? or is there any good dedicated hosters who provide support instead of stealing money...??
I am planning to file this is BBB and inform my creditcard company.. Any other recomendations to get my money back...?? Please help kind people.. I am really frustruated.. I dont mind to gave money to charity, however these kind of rip off cannot be tolerated...
This is message I send to them after several conversations.. they dont care...leave if you want....
Vicky,
You are forcing me to cancel all my servers from theplanet.com and switch to iweb or liquidweb. I am paying upto $500 per month for my servers.. and you are fighting with me for $165 for a cancelled server..??
Check the date, I created the regular cancellation ticket on 10/12 and official ticket of 10/13... You guys edited it and holded it and made a statement that we are waiting for final confirmation..? I still not got an answer for my concern. When I send official cancellation, why I need to reconfirm..?? On my first ticket I send you the fuull details.. Note that billing date is 10/16.. Let me know if you need a copy of the credit card transaction...
If this wont get resolved, I wont be a customer for planet starting next month...
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Aug 17, 2008
I bought a shell from them but they are also a VPS company so I figured I would warn everyone about them...
I put in a cancel request a few days ago, I just asked to cancel. I didn't specify to cancel immediately or at the end of my month.
I assumed they would leave my service running for the time I paid for, reguardless of my cancel request (like a good natured business would do)
I sure was wrong.
My service was shutoff immediately, and my account for billing/support was closed so I couldn't login to update my support ticket.
When I joined their IRC channel and asked about it, I was laughed at by the ops and staff of sh3lls because I was upset they shutoff my account early.
They said it was cancelled because I opened a ticket asking for it to be cancelled. Which is true, as I have already said, however I did not ask for it to be cancelled immediately. Sh3lls should have either asked me if I want the account cancelled immediately, or just left it running for the remaining time I paid for.
I also cancelled 2 other services with different companies this week, one a VPS company, and one a Web Hosting company, both automatically left my service running until the end of the month - they didn't even try to shut off my services early.
That's what a honest, ethical company would do. They wouldn't automatically shut your service down early, so they can make a few extra dollars off you!
Beware of sh3lls, not only will they shut off your service early, but their admins/staff will laugh at you when you ask for help!
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May 2, 2008
I signed up for a VPS Land server over a week ago, and everything worked great for the first week. I then began having issues where the server would crash and I would then be stuck at this error:
"System could not log you on. Make sure your User name and domain are correct, then type your password again. Letters in passwords must be typed using the correct case."
Over the last 4 days or so this error has continued to plague me, and after multiple support tickets their only solution was to "Buy more RDP connections" as I was using 2, one for myself, one for my employee to use. I bought 2 more connections for $5 as they recommended and it did NOT fix the problem. In fact, since about Wednesday I've been completely locked out of the server and my support tickets have basically been replied to with:
"We can logon to your box no problem, please email us back if you continue to have issues."
Well, of course, since I'm locked out of the box, I emailed back asking if there is ANYTHING I could do to get it working, as I am losing $200/day in employee fees while he cannot work.
My replies go unheard, and I continue until late Friday night to be completely locked out of the server and my support tickets go unanswered.
I realize that I'm only paying for a cheap $30 a month VPS, but I need this to be reliable. I'm being treated as if I'm completely unimportant and now and I have lost several day's work and employee fees because of this. I even asked if I could pay more to get better service and my emails go unanswered.
I NEED a reliable VPS and cost at this point is no object. With the money I have lost while using VPS Land's HORRIBLE unreliable service I could have had a dedicated box from a real host that actually cares about whether or not it's customers are getting screwed.
I can't logon to the box and they act as though I'm lying.
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Jul 10, 2008
I purchased the plan called vps3.
I configured DirectAdmin and uploaded my scripts like flv players, some php test scripts and the only output I got was php errors and non working FLVs (The browser ask me to download the flvs, instead of playing in jw media player).
Thats, because no modules and extensions were installed, which I asked in my pre-sales question email, befor buying the vps.
I asked for a cancellation of the account a few minutes later I had no access anymore to the IPs, DirectAdmin, Hypervm or any FTP Accounts.
I have paid $24.99 (With promocode NEW50) and got only 2 days access to the vps! Kody R. from Thenynoc.com told me, That a refund is not possible (because of their ToS).
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Mar 20, 2007
Usually, I won't start a thread. But this time, I think I will share my 1-year experience, so people will know how Singtel EXPAN (HK) network/abuse department works.
Firstly, their network is extremely good most of the time. I only made a few complaints about network (3-4 minor problems... except the one caused by the earthquake)
So, I am a happy customer for first 10 months. However, my nightmare starts 2 months ago:
1. Early Feb, the abuse/network team received a phising scam (AOL) complaints against a site on a dedicated server customer (which sold hosting as a part time job). So, a technican has forward us the email and then phoned me about that. I immediately forwarded it to my customer.... After 30 minutes, the technican phoned me again and told me that they had blocked the IP since I didn't fix it.
Finally, this customer cancelled next month. [EWM ticket #3143589]
2. After 10-20 days, we got a new customer that want to send mailing list. I said as long as you responded to all complaints and the rate isn't high, you can use the server for mailing list. Within 20 days, we got few complaints via email (in standard template) ... so I forward them to my customers and they removed them promptly. Then, one day, a technician phoned me and told me they will block the IP at 5:00pm... but they phoned me at 2:00pm... So, I begged them to extend the deadline to 24-48 hours because the customer come from US... After a day, another spam complaint (from this customer's previous HK provider )... so, I turned off the switch port of his server immediately.
This time, I really appreciate the extended deadline. However, after this incident, their patient were all gone.
3. Last week, Microsoft privacy team reported that one of the site is linking to privated copy of Windows Vista (which is hosted in Radidshare.de) and providing license key/ key generator.
So, the technician phoned me and give me 30 minutes. I said the site is a popular forum with 130K+ members and 10K+ members online... sometimes, somethings may be overlooked. This time, no extended time.... Luckily, the forum owner is online in MSN. So, he deleted the thread immediately and I reported it to Microsoft and Singtel. Microsoft Anti-privacy team did reply and thank us while Singtel kept silent. [MS Ref. 878XX]
4. 2 days ago, someone "complained" about "Spam Activities" on 1 server. The complains are about 2 URLs in a server were redirecting to a sites that was infected by virus/ was hosting virus. Again they phoned me and told me to fix within 30 minutes or they suspend my network.... This time, I can't contact the owner and we don't have access to the server... so I suspended this server. [??No email ticket reference??]
5. Yesterday, a technician phoned me again and told me to fix a spam complaint within 30 minutes. But, this time, the complain is so short that I can paste it here:
--------------------------------------------
Subject: UNDER ASSAULT BY SPAM!
XXX.XXX.XXX.XXX has been assaulting my formmail script for
days. Please make it stop!
--------------------------------------------
Since my skill level is too low, I can only think of 1 solution..... [EWM ticket # 3188660]
---- personal opinion -----
Singtel EXPAN DC (Shatin) has a good infra-structure and helpful onsite technicians. But, their abuse/ network department is a joke. (Just like an over-budget police department in SimCity. ) That make, their colocation is not suitable for any hostings/ dedicated server providers. It is not recommended to anyone that doesn't sit next to the phone 24 hours a day.
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Sep 9, 2008
I have been a customer with www.DMEHosting.com for over two months now. They were an ok server provider/host at first but I am now forced to leave.
The server setup is advertised as under 72 hours. My first server took just a few hours under that and my second one actually took longer. I also heard a report that a rapid deploy server (they say 1 hour or less) took over 24 hours to set up.
I have had a bit of downtime, and support is slow since the host is run by one person (David). This means that emails can take 24 hours to get a reply, live chat is only available for a few hours a day and there is no phone support which is a big minus for me in terms of hosting.
I purchase a server for my client who uses it to host proxies. Several times I have gotten reports of malware/spam/some other type of abuse. Each time this happens they send absolutely no details (except server name) and when I ask for more I get no reply and no help in sorting out the possible security problems.
The incredibly horrible bit started around the 7th of September. My main server was down and I had no details or anything from DMEhosting. I sent an email to their support team and a long 3 hours later I got an email back saying I was suspended for non-payment. I found this strange because I had received no emails, notices or invoices that month for the server. They claim to have tried to contact me, but I see no efforts at all.
So they eventually unsuspended my server and then I got an invoice overdue notice (even though I never got any "invoice due" notices. I then tried to pay the invoice, but their paypal system either half the time gives me an error that I need to add a credit card (I have one in my paypal already) or just doesn't let me pay.
I tried explaining their payment problems to them in live chat but they say since no one else is having problems they won't do anything (either they assume I am a complete idiot or I am making it up). This is disgraceful, if I contact a host saying that I can't pay because something is wrong with their system then they should at least take a look. They then terminated the live chat right in the middle of us talking (yes, they/David (one man show) are very rude).
Then, to my horror I got an email saying that no payment had been received and my server was suspended. Even though I told them several times by email and chat that their payment system doesn't work.
They then claim that I am being "very rude and and inconsiderate" and that essentially it is all my fault. They say my invoice is overdue and I still won't (I will, but I can't and they won't listen) pay so they are going to keep my server down.
Essentially the owner of this terrible host, David (he is also the support, billing, everything) is an incredibly rude person and he has no respect or desire to help his clients. I have faced serious amounts of downtime, slow support and now rude, horrible and downright stupid responses from support.
I advise you to steer well clear of this terrible host, they may be cheap but you are just asking for trouble.
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Mar 13, 2008
Has anybody heard of Flash Support and Real AudioVideo Support? MMHosting.com offers this kind of support and I wonder if it's effective?
What do you think of it?
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Apr 30, 2008
In your opinion how much downtime is too much downtime?
1, 2, 5 hours over the course of a month? 99.8%, 98%, 95% total uptime too little?
I mean I can understand technical difficulties and I am willing to be patient with my host especially when the service (when it is up) is good but where exactly do you draw the line, start asking questions, or canceling that contract and demanding your refund?
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Jul 17, 2007
i have 150 domains my server I wish it to migrate to a new server I can do restore domains, mail and users and data, stats to new server. I need minimum downtime so I need your's advice step by step which service need to restore first so my user get minimum downtime.
WIndows 2003 Enterprise
Helm3.2.15.
IIS6.
Smatermail4.
smarterstats.
MSDNS.
MSFTP.
MySQL5.x.
SQL server2005.
.
.
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Oct 19, 2009
Moved to them recently from Wiredtree as my clients were asking for a uk-based server. I am a small time host, mainly to friends and family.
I've had more downtime in a week with VPS Ville than I ever had with Wiredtree.
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Jan 4, 2009
i've recently been experiencing a lot of apache downtime on my eUKhost VPS. anyone else having this problem? it's driving me crazy and i'm thinking about moving.
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Sep 24, 2009
Recently our provider has been having unplanned long outages (along with a complete server move that took several hours). This has turned out uptime statistic from exemplary to mediocre (100% to <99%).
As we are a hosting company and normally have an extremely good amount of uptime, when is it time to give up on the provider? I am extremely concerned this will become regular and our uptime will simply continue to go down the drain, however, they have been good and have been the main attribution to our 100% uptime (along with our great technicians and hardware).
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May 10, 2008
It's not even been a month that I started subscribe a windows 2003 VPS hosting with them and now their website is gone and I am unable to access my VPS server
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Jun 11, 2008
I am the webmaster for a high level court system. We run mainly .php and MySQL like most do. We are in the process of doing a transfer to 1 and 1. I want to be able to test everything (database wise) before I do the transfer. I thought the best way to do so would be to purchase another DNS name and server and transfer everything there first to test and then when that is fully operational have a redirect to there and do the DNS name transfer from the old site to 1 and 1, and when the DNS name is on 1 and 1 take the redirect off . I don’t want any downtime at all.
This might not be the most cost effective but for downtime I thought it would be the best way, especially when I can have a live test before the transfer.
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Oct 25, 2008
The downtimes in powervps still stay.
In the forum here i put a story about when i was changed to vz45 from vz69 some months ago and the problem is growing. One month ago, around 1/oct, was a half day.
Yesterday i detect a problem at 08:40 am aprox, and they are working in that but something is AWFUL here.[url]
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Jul 13, 2007
I have many domains and webservers. so it's hard to monitor everything usually. i heard there are some websites and softwares to do this.
does windows 2003 have anything default like this ? or can anyone suggest the application for my windows 2003 server? which sends alerts if any error is going on my server?
Also there any other websites which is doing this monitoring? because i have some shared accounts and i want to monitor it too.
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May 4, 2007
I'm having a bit of a quabble with my current host because our server was unreachable for an extended period yesterday, and since I made a traceroute that arrived at their datacenter but not at our server, I was assuming it's a crystal clear network issue.
Today however they tell me that a traceroute means nothing. To quote them:
Quote:
Please note that having a traceroute end prematurely does not always indicate a problem with the network it ends at. Being that traffic is typically asynchronous, the return path back to you does not follow the same providers. Your traceroute can not fully take into account network connectivity issues on the return path nor will it show them. You would need a traceroute to and from the server at the time of the issue (while this may be impossible if the server is down, opening a ticket immediately and informing the technician you would like a traceroute to X.X.X.X IP would hopefully catch the return path issue).
What do I make of this? First time I've heard that, when the network is down, I need to contact my host to tell me. But without any polemic - is this what it boils down to?
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Feb 24, 2007
It is probably acceptable for a site on shared hosting to have some downtime. However, how much is acceptable?
According to Pingdom one of my sites had a total downtime of 14 hrs for Feb. One time it was reportedly down for 4 hrs.
I had set it up to ping every 15 mts. Are these results trustworthy? And if it is should I move my host? Or at least tell them to move my site to another server?
The reason I ask is because I was wondering if this was the norm for shared hosting.
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Aug 15, 2007
Probably been asked a million times but after spending 30 min searching since the limit is 130 seconds between searches... Anyway, i am VERY unhappy with ModVPS as my server keeps going on and off and on and off and they tell me its "fixed" but it keeps doing it to all of my staff even... anyway enough of that
I purchased a really nice dedicated server and need to know how to migrate all accounts over without having any downtime and allowing people to still use their website as normal. I have about 60 clients and would hate to see one of them upset because their data was lost during propagation when they connected to the old server instead of the new, exc.
Is the best method to setup a cluster through cpanel? Or is there a better way?
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May 24, 2007
I have a server that used to be with Hostgator. There is a hundred accounts and the average load is 0.5. It has 2 gigs of RAM, a Dual-Core Pentium D and 2x Sata HDDs in Raid-1. At one point it started being very often (at least once a day) down. It would be all of the sudden down. I used to monitor it, with 0.2 load average, and all of the sudden, the connection is lost, I can't access the web sites, etc... Fed up, after several weeks pressuring over Hostgator, I cancelled the server, I contracted the same configuration at Softlayer and contracted TouchSupport to manage the new server. They migrated the hundred web sites to the new server... Exact same problem. Every single day, any time of the day the server is down. There's no specific time. And right before it's down, load average is below 1. From the logs, there's nothing unusual. Softlayer changed the CPU and RAM just to make sure. Same problem. It's been a month like this, and I just don't know what to do at this point. Moving to yet another company doesn't seem to be a solution I think. If it were a DoS, load average would be very high before going down, but it's always very low right before. Do you know what may be causing it?
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