Any Recommended VPS?

Nov 16, 2008

I am using epicvps right now. But it has been baught by vaserv days before. Where it came a lot server downtime and server problems. My storage will automaticly decrease. I send tickets to them many times, they just respond me that the nod that where i host have too much vps on it. They tell me that they will move my account to new nod. But it still happen again today!

My budget is something around $50 per month, can anyone recommend some reliable company?

View 11 Replies


ADVERTISEMENT

NOT Recommended: Senderbase

Apr 25, 2009

Twice in two years now, as a very responsible host with ZERO tolerance to spam (incoming or outgoing!), I have been hampered by the efforts of the anti-spam "reputation service" offered by [url]

We host something like 2000 websites across a cluster of servers, and while we do everything possible to prevent spam, it's inevitable there will be the occasional outbreak.

A couple of days back, sure enough, one of our hosted sites was compromised. As far as I could tell, the culprit was too simple a password. There were no signs of compromised scripts, permissions, anything. Just a spam script uploaded via FTP from a foreign IP address. We do have limits on password strength now, but may not have when this account was set up.

Anyhow, within 120 minutes or so, we had removed the spam script, blocked the offending IP, secured the site and delisted our IP from the ONE RBL it appeared on - Spamcop.

You would think that would be the end of the story, right? Wrong.

Here we are, over two days later, NO listings on any RBLs, NO further spam from ANY of our servers. What Senderbase reputation do you think that server has? Poor.

This is an IP that as far as I know has NEVER had a spam issue, other than the single outbreak two days ago.

The net result of this "Poor" listing is that we have now had outgoing email sitting in our mail queue for 50+ hours because the recipient mail systems are STILL blocking us based on our "Poor" reputation.

Furthermore, I quote directly from the Senderbase site: "Why is the reputation Poor? This host is sending spam!". That one really tipped me over the edge.

As I say, this is at least the second time two years running that this has happened to us. Single spam problem; Cleaned up quickly and efficiently; Wait on Senderbase for days.

It is hard enough dealing with spammers and problems like this, without having to fight the "good guys" too. All I can say is that I will personally NEVER use, nor recommend, the services of Senderbase or Ironport.

View 12 Replies View Related

Recommended VPS Hosting

Jun 21, 2008

I am currently with Lunarpages. Up until a few months ago I was on a regular plan (not VPS). Their service and uptime was great. But they moved me to a VPS due to the traffic which I completely understand. However, since I have been moved to their VPS servers the downtime has been horrible. And by horrible I mean horrible! So I am on the hunt for a new web hosting company.

I really do not know what I need, I believe I do need VPS hosting though. The bad news is that I know nothing about VPS hosting. Lunarpages has me on Plesk now and I could not be more lost with it.

My main dilemma is that I have a php forum that generates a good amount of traffic. I am getting about 40,000 page views per day on the forum and about 6,000 page views per day on the main website portion.

I am scared to death to move the forum. I fear I will need a tech friendly host to help me set the forum back up. Once I am back up and running I never need any help. I just want to get to that point again.

But I have questions, like what the heck is "Guaranteed RAM"? Is that important to me? Could this be part of the reason that now that LP has moved me to their VPS servers that I can no longer just simply download my large database for the forum through phpMyAdmin? It just craps out and LP told me something like VPS servers didn't have enough memory (or was it RAM?) to preform the task?

So far I am hating my VPS experience. I just want to be up and running smooth again without fearing the downtime.

I think LP's hosting for the VPS is around $45.00 per month or so/ I would like to be lower if possible, but I do not want to get a new host with the same downtime issues.

View 14 Replies View Related

Apache 2 With PHP 5.2.x Recommended

Oct 14, 2007

I bought a new Forum Script but I cannot install it on my GoDaddy web hosting because my script has two Requirements for installing, listed below:

1- Web server with PHP 5-support
2- Apache 2 with PHP 5.2.x-module recommended

My question is, if you know any web hosting that support those two things?

View 8 Replies View Related

Recommended Firewall

Aug 25, 2007

I'm in the process of looking at a new firewall... What we need in a firewall:

- Deep packet inspection
- BGP Routing (just for active/passive uplink failover)
- support for up to 150 Mbps+
- Gbit uplinks
- Active/Active setup for firewalls
- Budget around 3k Each firewall

Possible choices:
- Juniper Netscreen 140 SSG
- SonicWALL® PRO 4060

So far I'm really leaning towards the Juniper NetScreen 140 SSG.

My network consultant started to recommend SonicWall but from previous reviews here and else where kinda turned me off them.

View 14 Replies View Related

Recommended File System

Aug 2, 2009

I have a dedicated server running Linux CentsOS.

The default setup of my file system is:

/dev/sda1 450GB

tmpfs 2GB

/usr/tmpDSK 485 MB

My Disk size is 500GB

View 6 Replies View Related

Recommended Colo Providers

Apr 8, 2008

I have the following cpu:

Dell PowerEdge R300 1U Server
1 x QuadCore Intel Xeon X5460 3.16 GHz Processor
8GB RAM ( 4x2 GB DIMMs )
2 x 500 GB SATA II Drives
OS: CentOS 5 64bit

I would like to run this as a virtualization instance for my clients ( 3-4 max. on this box depending on their needs ). I need a provider that can get me the following:

3-4 TB of bandwidth depending on need ( 100 Mbps preferred )
Windows Server OS's / licenses to install as needed
cPanel licenses to install as needed

Which providers can meet these requirements? Which do you recommend for value, support, and network?

View 8 Replies View Related

Recommended Proxy Hosting

Nov 28, 2008

I currently have 2 proxies with over 2500+ uniques a day.

I need a dedicated server, anyone got any suggestions?

View 1 Replies View Related

Review Of VPSit.com – Not Recommended

Sep 13, 2008

This is a long review, but I think it has to be so long.

I’m using DNS Made Easy and on the left side of the main menu I saw a ad for [url]. It’s the same company that owns DNS Made Easy that owns VPSit.com

I did sign up for a Windows VPS with 25 GB of storage, 384 MB of RAM, 700 GB of DDoS protected bandwidth and Plesk 30 domains. The price was little high, but not a big problem: $38.95/mo

At first I was amazed about the speed of their VPS setup. It was instant, and I got my VPS up and running within 5 minutes from I made the payment.

The speed of the VPS was also VERY fast. When I looked at what hardware I got on my VPS I saw that they “only” used a Intel Core 2 Duo E8400 @ 3.0 Ghz CPU.
But that was OK since the VPS was lightning fast.

I uploaded my websites (a live backup of my main VPS) and did not take any more action, since the VPS is only used when my main VPS is down.

Before I tell you about the main problem I have to say that VPSit.com do not offer any option for managed/unmanaged VPS plans. And since they have no option for managed plan, or no information about their VPS's are unmanaged I assumed that the VPS was managed. They also write this on their info page: ....

View 14 Replies View Related

Need A Recommended Centos 4+ Hosting

Jan 28, 2008

I want to use CentOS 4+ hosting.

The data center should be in USA,UK,Canada,Australia,france,German,and India.

View 6 Replies View Related

Recommended Server Processor

Sep 9, 2008

The the provider we're considering is offering a range of processors at different price points including:

single Xeon 5110 (dual core) with 2GB memory,
single Xeon X3220 (quad) 2GB,
dual Intel Xeon 5100 with 2GB,
dual Xenon 5310 (quads) with 4GB.

View 9 Replies View Related

Recommended Hosting Provider

Nov 26, 2008

I'm about to put my site online, firstly so that I can post links which will quickly summarize problems that I'm having, and secondly so that, of course, people will visit the site

What hosting providers can you recommend?

I'm looking for a service provider that is robust (will not go down), scalable (will handle large amounts of bandwidth), supports shttp, and will provide authenticity certificates.

View 24 Replies View Related

Is A Virtuozzo Backup Recommended

Dec 11, 2007

I've been taking regular backups (through Plesk to an FTP Repository) of a domain which I exclusively host on my VPS.

Is this enough or is it advisable to take Backup from Virtuozzo as well?

View 2 Replies View Related

Recommended 1U Server Chassis

Feb 14, 2007

Can anyone recommend a good 1U server chassis that is $100 or under?
Preferrably one already with a good/reliable power supply in it. Just something that will handle PentiumD or Athlon AM2 stuff & 2 hard drives.

View 7 Replies View Related

Recommended Xeon Motherboard

Mar 20, 2007

new xeon motherboard after having nothing but constant problems with the supermicro boards. Specifically we've had many arrive with faulty dimm's but beyond that getting Windows 2003 loaded, dealing with drivers for SCSI raid configurations is simply a bear. Supermicro's support isn't much help either with answers like "well that's the driver, it should work."

Just trying to get some feedback on what others are using. Looking for something that has both SATA and SCSI support with and without RAID 0,1,5 and 10 and has better than average Windows 2003 support.

We're not interested in any of the options from Dell, HP, etc.

View 0 Replies View Related

Apache Compiled As MPM Prefork Is That Recommended

Jul 31, 2009

I am really not familiar with MPM prefork. Should apache use MPM prefork or is there a better alternative? If yes, what would that be and how to use that alternative?

View 2 Replies View Related

VPS Advantages Over Shared & Recommended Hosts

Sep 5, 2008

Is it possible to get a rough description of the benefits of a VPS host over a shared host?

1) Support. Should support with a VPS host be better than my current shared provider? They offer live chat and a ticketing system. Tickets can take hours to get a response, live chat minutes but often there are no support operaters to answer the question.

2) Uptime. Will uptime be improved upon? My current host tends to range from 97%-99% in a month. Importantly will it suffer from soft outages where parts of the account are down (such as MySQL or http)?

3) Traffic. What levels of traffic will base VPS packages handle? Will a few semi active forums (say max 20 users on 3 forums) be manageable alongside several PHP/MySQL galleries and several hundred normal PHP pages?

4) Load. Does the load usage of other customers on the same server effect your account in the same way it does in a shared environment? Can one user bog down the entire server for everyone else?

5) Management. How much control is given to a user in managed VPS environment. Can you restart OS yourself (and do things like edit the firewall blocks)? Do you have to keep the OS (Linux in my case) and things like Apache and PHP up to date yourself or is that done for you.

6) Usage Policies. Are the usage policies in place in a VPS environment (limiting the amount of CPU process and memory you can use). If yes are they higher than in a shared environment.

Is it possible to get a little more on a few of the hosts I've looked at (if possible I'd like to be below the $50 a month mark).

JaguarPC ($20 / $40)
WiredTree ($50)
LiquidHost ($60)

Is it a case of picking any of these and getting a similar support and hosting service?

WiredTree seems to offer a decent compromise of price against value. Given that my site is still pretty small at the moment, would the smallest JaguarPC package be a better fit (so I'm not spending money for specs I'm not using).

Unfortunately disk space is a fairly big factor as the site uses quite a few image and small video files (I'm using something like 2GB at the moment but this would increase fairly rapidly over time). Does that mean a shared host is better suited for my needs?

View 9 Replies View Related

Recommended Server Security Company

Mar 22, 2008

I need a good and fast company that are experienced in Linux servers to secure my server, can you recommend anyone?

View 0 Replies View Related

Why Is A Seperate Server For Mysql Recommended

Jan 4, 2007

a good deal of the price in buying servers frequently comes from a nice motherboard, chassis, etc. having to purchase those items twice is just taking away from other components you could be adding to one server-- more ram, more/faster cpu's, etc. not to mention the wasted overhead in just running the operating system twice.

considering all of those factors, wouldn't it be logical to build a nicer single server rather than two "okay" servers?

the only real advantages I see are

1) potentially httpd could be reachable when mysql isn't... but for something like vb, that's almost a moot point

2) at some point you're going to hit a point where buying a nicer CPU isn't really worth the money; spending twice the money for a 10% performance increase, etc. but it seems like multiple cpu's could still get around that.

View 6 Replies View Related

Recommended Security Hardening Procedures

Jan 26, 2007

I am compiling a list of security hardening procedures which should be performed to a server, with the goal of coming up with a comprehensive list of hardening procedures which should be implemented.

The following lists the details I have compiled so far. Please feel free to contribute additional hardening tips so we may come up with a full and thorough list:

Install mod_security
Install mod_evasive
Install mod_limitipconn
Install APF
Install BFD
Install PRM
Install SIM
Install portsentry
Install chkrootkit and configure reporting cronjob
Install rkhunder and configure reporting cronjob
Install snort
Install tripwire
Install libsafe
Install mail header patch to identify cause of spam sent through nobody
Limit compiler and fetch utilities access to root only
Correct folder permissions to prevent directory transversal
Remove unneeded OS packages
Upgrade kernal to latest OS release
Ensure MySQL password is set
Ensure OpenSSH protocol is only using protocol 2
Ensure cannot SSH directly to root. Must SSH to admin first.
Enforce noexec & nosuid on temporary directories /tmp and /var/tmp
Disable used services
Disable DNS recursion
Disable IP source routing
Disable IMCP redirect acceptance
Disable certain php functions (system, exec, shell_exec)
Enable IP spoofing protection
Enable Spoofing protection
Enable syncookie protection
Enable misc. sysctl settings
Harden host.conf

View 6 Replies View Related

Which Free Hosting Manager Is Recommended For Directadmin?

Mar 4, 2008

1.i have a free hosting company and i changed to Directadmin servers from Cpanel so this panel: www.fhm-script.com doesent work anymore its only for cpanel.

and i need something like Ipanel free any recommendations?

2. how can i open an option for free radio stations on my server with my ssh?

(its a dedicated server with centos5) btw

View 0 Replies View Related

WebNX Review - Supremely Recommended - 3+ Years With Them

May 27, 2009

We started off with them early on with a webserver + DB server special a couple of years ago.

Even at that point, they had the best value for money offer in terms of dedicated boxes. Nothing has changed, thankfully

Today we host 6 boxes with webnx, all 6 boxes are required to power a single website, so we have the full gamut of servers from multiple db servers, webservers & load balancers. All of these boxes are well decked out in terms of configuration thanks to the great pricing Dan/Dario & their team offer.

In terms of service, it is tough to beat them. In terms of a personalized approach to service, it is next to impossible to beat them. Their advice is spot on, their abilities are phenomenal and their focus on consistently providing you with the best offers is something that very few companies can aspire to become.

Their networks are fast and over the last couple of years, there have been some blips - but most of them have been resolved rather fast. In terms of communication, they are succinct and accurate.

There have been two instances when I lost/changed my credit card and had to delay payments to them - but they have always stepped up and allowed me the flexibility to do so. The folks at WebNX understand people and businesses - it is wonderful to keep growing with them. I don't worry too much about scaling infrastructure anymore thanks to WebNX because I know they are going to be around to provide the best infrastructure you can buy at the most value for money price point.

They are also flexible - no cookie cutter approach to business or servers. They understand needs and advice accordingly and when are you are working with them you don't need to worry about if they are trying to sell you something extra without needing it.

It is one of the few businesses I have worked with which makes me feel good that I've been a customer with them for so long.

The kind of folks who help you grow without too much of a worry because you know they're great folks when it comes to their business.

A lot of folks on this forum mention that the sales reply speed could be used as a proxy for the company's support response times. IMO, it is the exact opposite for WebNX - sales queries to them get responded to rather late. But support queries are sorted out really fast. Three years of experience with them bears this out


WebNX does a lot of things that come well together and you will appreciate it once you've spent some time with them. For your growing business needs - they might be a great beat.

Wishlist:

1) Their reboot times are consistently fast - but I can't wait for the automated reboots. That would make our life a lot easier.

2) More locations

View 13 Replies View Related

CPanel Vulnerability Found - Upgrade Recommended

May 2, 2008

Just came through on the RSS feeds...

Quote:

Several potential security issues have been identified with cPanel software and Horde, a 3rd party bundled application. cPanel releases prior to 11.18.4 and 11.22.2 are susceptible to security issues, which range in severity from trivial to medium-critical. Along with the discovery of these potential issues, cPanel has released a new security tool to provide users with protection from XSRF attacks.

Quote:

All STABLE and RELEASE users are strongly urged to update to their respective 11.18.5 release. CURRENT and EDGE users should update to the latest 11.22.3 release. No releases are deemed susceptible to severe, critical or root access vulnerabilities.

[url]

View 8 Replies View Related

Recommended Litespeed/cPanel Host With Unlimited Domains

Oct 6, 2008

I need a VPS with Litespeed, WHM/cPanel, about 2GB of space and unlimited domains. I'm looking for speed and security, not price. Eventually I'd like to upgrade to a dedicated server. Here's what I'm looking for and why:

Located near multiple major networks:
Our current host has been unavailable from certain parts of the Internet. Anonymous proxy shows the site isn't dead, just not responding to my location. The response time from ippatrol.co.uk is about 1.5 seconds. That's about average, right?

Litespeed:
I run WPMU (Wordpress Multi-User) with many add-on domains pointing to a single installation. Problem with WPMU is it makes extensive use of .htaccess. All user-uploaded files are actually parsed through a php script. That's why I'd prefer litespeed's .htaccess handling.

WHM/cPanel:
I don't want to be stuck with a host if they suddenly stop performing. I've heard horror stories about large cPanel transfers, so I'm planning to split this into 3-5 cPanel accounts. Also I want to download my own backups, and don't want to try a 1GB backup. I'm not planning on doing reselling.

2GB of space:
I've got MANY small blogs, but they're all low-traffic. The 2GB is for expansion purposes, and so I can do backups without overage. I should never hit this limit.

View 9 Replies View Related

Tailor Made Servers (TMS) - 2 Year Review - Still Highly Recommended!

Apr 11, 2009

I posted a review about Tailor Made Servers (TMS) back in December of 2008 however it was wiped out during the infamous "WHT Incident" but I see that it has returned, although in a very incomplete state. Here is a repost of the original review along with a few minor changes to celebrate our 2 year anniversary! (Changes made to original review will have a red font color.)

Technical Support [10/10]:

First things first, TMS are an un-managed provider so don't expect any hand holding if you run into some obscure software or operating system problems. That's not to say TMS wouldn't help you, I'm sure they would to some extent, but it should never be expected from an un-managed provider.

We have a total of 74 tickets recorded with TMS since April of 2007. Twelve of those tickets were high priority requests to either manually reboot a server or check the console. Three of those high priority tickets were false alarms, but the other seven tickets were all answered within a few minutes at the very most.

When I say the tickets were answered, I don't mean a canned reply of "We're looking into it!" then an hour later someone decides to start working on it and then another hour later it's finally resolved. If you submit a high priority ticket, it's given immediate attention and resolved as fast as humanly possible.

Manual reboots take on average 10 minutes, some have been performed in a couple of minutes while the longest we ever had to wait was about 15 minutes which is what they advertise. There have only been a couple of hardware issues, a failing NIC was recently replaced in under 15 minutes, a server died last month and a chassis swap was done in under 3 hours. Hard to find any faults here - the technical support & response times are very reassuring and above average when compared to a lot of other un-managed providers.

Network & Uptime [10/10]:

TMS are located in the prestigious Colo4Dallas facility and using an impressive blend of InterNAP, Level3, Time Warner and XO Communications for bandwidth providers. There are also InterNAP FCP devices in use to attempt to provide the most efficient routing possible and also work around any problems thanks to its intelligent routing capabilities. This differs from BGP in the sense that BGP will always provide the shortest path possible - not necessarily the best path.

The latency and throughput are what you would expect from a reasonably multi-homed provider in Texas. Typical response times to my location in Ontario, Canada are about 60ms while response times to the United Kingdom are around 110ms. Average response times to other parts of the US are nothing short of impressive, 25ms to Chicago, 35ms to Los Angeles, 20ms to Atlanta and 50ms to Seattle.

There was a network blip on March 31, 2009 that caused some instability due to an apparent network upgrade that went wrong. These things do happen, however I feel that communication could have been a bit better in terms of notifying clients in advance. Outside of that one issue the last significant outage was in May of 2007 when a faulty router module had to be replaced and the downtime was a little under 1 hour. TMS clearly has a solid network and should satisfy everyone from web hosting providers looking for maximum uptime to die hard gamers looking for the lowest latency possible.

Hardware Quality & Deployment [10/10]:

All of the newer servers are Dell so you know you're getting quality hardware. The hard drives are a mix of new and old, but they all work perfectly fine with no S.M.A.R.T errors detected using multiple short & long tests. Some people would prefer to always have brand new hard drives, but that's not very economical for a lot of providers and I'm totally OK with that.

Servers are deployed extremely fast during business hours. In most cases if you order a server in the morning, it'll be setup later that afternoon. I've never had to wait more than 6 hours for a server, but I tend to order in the morning so I can't comment on how fast deployments are later in the day or on weekends.

The best deals for TMS are listed under the Dedicated Hosting Offers forum and not on their website, so be sure to check them out. Ordering a server from TMS is completely hassle free and straight forward. You pick the server configuration, pay via PayPal or Credit Card and wait for deployment. There's no faxing or scanning of documents and what not for verification of orders - but I'm sure JoseQ does his own fraud screening.

Overall [9/10]

I can't say enough good things about Tailor Made Servers! The staff is very knowledgeable and genuinely shows that they care, the response times are nothing short of incredible and I can honestly say I sleep better at night knowing our servers are in good hands if something goes wrong.

It truly is a great feeling not always having to worry about network problems, or how long it's going to take to get a manual reboot done, or replace failing hardware if need be. TMS are on top of their game, definitely one of the most underrated and under mentioned providers on WHT!

Why did I rate TMS 9 out of 10 after this glowing review? Well, there's always room for improvement and I don't think it's realistic to rate any provider a 10 out of 10. So what can be improved? When I first posted this review last year, I mentioned that KVM access would be nice and I believe they have since been added - perhaps JoseQ can clarify on that. You know, I honestly can't think of anything major I would like to see improved at this point.

That's pretty much it; if you're looking for an unrivaled dedicated server provider definitely take a look at Tailor Made Servers! Their best deals are always under the Dedicated Hosting Offers forum so be sure to check that out or send TMS - JoseQ a message to see what they can do for you. You have my word, you will not be disappointed and the only regret you'll ever have with TMS is not signing up earlier.

View 14 Replies View Related

DMEHosting.com Review - Terrible, Slow, Unreasonable, Rude - Not Recommended

Sep 9, 2008

I have been a customer with www.DMEHosting.com for over two months now. They were an ok server provider/host at first but I am now forced to leave.

The server setup is advertised as under 72 hours. My first server took just a few hours under that and my second one actually took longer. I also heard a report that a rapid deploy server (they say 1 hour or less) took over 24 hours to set up.

I have had a bit of downtime, and support is slow since the host is run by one person (David). This means that emails can take 24 hours to get a reply, live chat is only available for a few hours a day and there is no phone support which is a big minus for me in terms of hosting.

I purchase a server for my client who uses it to host proxies. Several times I have gotten reports of malware/spam/some other type of abuse. Each time this happens they send absolutely no details (except server name) and when I ask for more I get no reply and no help in sorting out the possible security problems.

The incredibly horrible bit started around the 7th of September. My main server was down and I had no details or anything from DMEhosting. I sent an email to their support team and a long 3 hours later I got an email back saying I was suspended for non-payment. I found this strange because I had received no emails, notices or invoices that month for the server. They claim to have tried to contact me, but I see no efforts at all.

So they eventually unsuspended my server and then I got an invoice overdue notice (even though I never got any "invoice due" notices. I then tried to pay the invoice, but their paypal system either half the time gives me an error that I need to add a credit card (I have one in my paypal already) or just doesn't let me pay.

I tried explaining their payment problems to them in live chat but they say since no one else is having problems they won't do anything (either they assume I am a complete idiot or I am making it up). This is disgraceful, if I contact a host saying that I can't pay because something is wrong with their system then they should at least take a look. They then terminated the live chat right in the middle of us talking (yes, they/David (one man show) are very rude).

Then, to my horror I got an email saying that no payment had been received and my server was suspended. Even though I told them several times by email and chat that their payment system doesn't work.

They then claim that I am being "very rude and and inconsiderate" and that essentially it is all my fault. They say my invoice is overdue and I still won't (I will, but I can't and they won't listen) pay so they are going to keep my server down.

Essentially the owner of this terrible host, David (he is also the support, billing, everything) is an incredibly rude person and he has no respect or desire to help his clients. I have faced serious amounts of downtime, slow support and now rude, horrible and downright stupid responses from support.

I advise you to steer well clear of this terrible host, they may be cheap but you are just asking for trouble.

View 14 Replies View Related

Tailor Made Servers - TMS - 1 Year And 8 Month Review - Highly Recommended

Dec 1, 2008

Tailor Made Servers - TMS - 1 Year and 8 Month Review - Highly Recommended!

Here's my long overdue review for Tailor Made Servers [url]
and I'd like to urge everyone looking for a high quality unmanaged provider to take a few minutes to read this. I'm terrible at writing long posts, so I apologize if this review is a bit all over the place - it's just so hard to contain my excitement!

Technical Support [10/10]:
First things first, TMS are an unmanaged provider so don't expect any hand holding if you run into some obscure software or operating system problems. That's not to say TMS wouldn't help you, I'm sure they would to some extent, but it should never be expected from an unmanaged provider.

We have a total of 57 tickets recorded with TMS since April of 2007. Ten of those tickets were high priority requests to either manually reboot a server or check the console. Three of those high priority tickets were false alarms, but the other seven tickets were all answered within a few minutes at the very most.

When I say the tickets were answered, I don't mean a canned reply of "We're looking into it!" then an hour later someone decides to start working on it and then another hour later it's finally resolved. If you submit a high priority ticket, it's given immediate attention and resolved as fast as humanly possible.

Manual reboots take on average 10 minutes, some have been performed in a couple of minutes while the longest we ever had to wait was about 15 minutes which is what they advertise. There have only been a couple of hardware issues, a failing NIC was recently replaced in under 15 minutes, a server died last month and a chassis swap was done in under 3 hours. Hard to find any faults here - the technical support

View 10 Replies View Related







Copyrights 2005-15 www.BigResource.com, All rights reserved