DMEHosting Slow Support
Apr 4, 2009
I have been with DMEhosting for all of 4 days now. I got one of their dedicated servers with the Smart Tools Bundle for windows server. I bought it on saturday. The server was setup on tuesday. Without the Smart Tools Bundle. I noticed this on april 2nd and i open a support ticket that morning. Two days my support ticket sat their with no response. I have lost all faith in this company and i am now just wanting out. I do not care about the month i have paid to them. I have informed them as of today that they can cancel my server.
Just my experience with DMEHosting
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Sep 9, 2008
I have been a customer with www.DMEHosting.com for over two months now. They were an ok server provider/host at first but I am now forced to leave.
The server setup is advertised as under 72 hours. My first server took just a few hours under that and my second one actually took longer. I also heard a report that a rapid deploy server (they say 1 hour or less) took over 24 hours to set up.
I have had a bit of downtime, and support is slow since the host is run by one person (David). This means that emails can take 24 hours to get a reply, live chat is only available for a few hours a day and there is no phone support which is a big minus for me in terms of hosting.
I purchase a server for my client who uses it to host proxies. Several times I have gotten reports of malware/spam/some other type of abuse. Each time this happens they send absolutely no details (except server name) and when I ask for more I get no reply and no help in sorting out the possible security problems.
The incredibly horrible bit started around the 7th of September. My main server was down and I had no details or anything from DMEhosting. I sent an email to their support team and a long 3 hours later I got an email back saying I was suspended for non-payment. I found this strange because I had received no emails, notices or invoices that month for the server. They claim to have tried to contact me, but I see no efforts at all.
So they eventually unsuspended my server and then I got an invoice overdue notice (even though I never got any "invoice due" notices. I then tried to pay the invoice, but their paypal system either half the time gives me an error that I need to add a credit card (I have one in my paypal already) or just doesn't let me pay.
I tried explaining their payment problems to them in live chat but they say since no one else is having problems they won't do anything (either they assume I am a complete idiot or I am making it up). This is disgraceful, if I contact a host saying that I can't pay because something is wrong with their system then they should at least take a look. They then terminated the live chat right in the middle of us talking (yes, they/David (one man show) are very rude).
Then, to my horror I got an email saying that no payment had been received and my server was suspended. Even though I told them several times by email and chat that their payment system doesn't work.
They then claim that I am being "very rude and and inconsiderate" and that essentially it is all my fault. They say my invoice is overdue and I still won't (I will, but I can't and they won't listen) pay so they are going to keep my server down.
Essentially the owner of this terrible host, David (he is also the support, billing, everything) is an incredibly rude person and he has no respect or desire to help his clients. I have faced serious amounts of downtime, slow support and now rude, horrible and downright stupid responses from support.
I advise you to steer well clear of this terrible host, they may be cheap but you are just asking for trouble.
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May 13, 2008
10 days ago, I require volumedrive.com assign another ip to my server.
Yestoday, I ask them again.
I hope donnot need another 10 days.
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Nov 11, 2008
our VPS hosting company did an upgrade the other day and now something is wrong with our home page, it takes about 30sec to load. They keep saying its a php problem, but the scripting is fine, the engine is fine and the only thing that changed is that they did an upgrade.
They don't seem to be able to grasp the problem, and it is making my boss go nuts. A web guy a know said it definately had to be something at their end, and everyone else is at a loss.
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Oct 16, 2009
Im having problems contacting 1paket.com support. The site is mighty slow and unreachable at times.
I have sent two requests and got no reply. is there phone number for 1paket support?
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May 23, 2008
We've got a discounted Quad dedi box from Ecatel.net about a week ago. Their network and prices are really good, sure. But we still have problems with start up because the second hdd isn't mounted or installed properly. The support team has answers about 1-2 times per day only so this question is in progress already for days.. The helpdesk is locked somehow from todays morning (I see our account is present but there's no way to log in) and we are still waiting for replys from day-before-yesterday requests...
I wouldn't like to be some kind of sharp under any circumstances and I respect every business but this is probably too long so we have to pay now just for waiting to get a server ready with no start yet.
Does somebody work with them? Is it normal situation? We still have some boxes in Layeredtech and would like to move to European DC (these boxes are middle-ended so we need more power now). There were no such problems in LT. Never. The maximum response time to such kind of questions was 2-5 hours (15 minutes in general), maybe a bit more (for hardware setup requests), but not days and nights with no progress indicator.
Maybe that is a European DC highlight strategy to have such delays with tickets response, isn't it? Coz the European market is new for us, anyway, we've never had boxes there before but would like to.
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Nov 16, 2008
I've been with the host (dmehosting.com) for just 1 month now but I decided to give an initial review as I am pretty impressed with their support.
All the websites went offline and the HTTPD would not start even after manual reboot, but they provided extended support and did a complete rebuild of PHP configuration file.
Initially, when I saw their prices frankly I was not expecting or relying on great service (usually the case for low price) but I was quite surprised that they balanced it pretty well.
I would recommend them for anyone looking for very cheap servers with good support.
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Mar 29, 2009
About a year ago, I had been shopping around for dedicated server with good support and DDOS protection and finally decided to go with DMEhosting.
I am generally happy with their service as they usually reply in short time and prices are good, however, recently the server has been DDOS'ed (small attack) and the host is now requesting for extra charges although all of their packages mentioned "DDOS Protection: Yes".
Is this normal/fair reaction of hosts in general?
If not, how do I get the free DDOS protection they included in price.
Also, are there any other dedicated service providers with good DDOS protection and reasonable prices (Dual core, 2-4 GB RAM, 10 mbps unmetered, 200-300GB drive)?
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Oct 2, 2009
The work quality is awful. We have a problem with a server. It’s the 4th day already when the issue is being solved. Our project there is down. We incur great losses.
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Oct 14, 2009
Ticket ID : #919385
---------------------------------------
We have serveral vps servers from dmehosting.com. I would say never choose dmehosting.com for your sites. A vps server is down for more than 14 hours and still down. They do not reply to my tickets. They do not inform about the issues.
I had have many issues with them like 1 - 2 hours downtime but that's not really matter.
Now the server is down for more than 14 hours and still not up. I have even asked them to transfer this vps server to another working node but they are not responding.
DON'T CHOOSE DME HOSTING .COM FOR VPS SERVERS........IF YOU NEED HIGH UPTIME AND SECURE DATA.
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Nov 11, 2008
I've got 25 domains on a Virtuozzo/Plesk8.6/CentOS5 VPS. Each domain has one up-to-date install of WordPress, most have very little traffic (average 200mb per month), maybe 2 domains get 5-7gb traffic per month.
I monitor port 80 connections and rarely see more than 10 at a time.
That should in my opinion be no problem at all for a VPS with 768mb guaranteed ram and 2.4ghz cpu. I've got 30gb hard drive spare too.
But.... about 8 or 10 times a day it grinds to a complete halt: server load at 500-1000%, sites timing out, plesk takes 3mins to load, often I can't even connect with SSH, and the plesk web server, apache
INSERT INTO module_watchdog_sys_stat (time, type, value, service_id) VALUES(FROM_UNIXTIME(1226404705), 'MAINMEM_USAGE', 17472, 11);
80 seconds sounds like a huge amount of time for a MySQL insert to me! Does anyone know if this is likely to be the cause of my trouble? Some problem with Plesk and the database? Or could it be something else?
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Mar 13, 2008
Has anybody heard of Flash Support and Real AudioVideo Support? MMHosting.com offers this kind of support and I wonder if it's effective?
What do you think of it?
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Jul 12, 2008
I'm undecided between an upcoming dedicated hosting server and am moving between Softlayer and ThePlanet. My decision partly comes down to support.
I've read many reviews on WHT about both companies, but not necessarily comparing them from people who have experienced both.
So my questions (keep in mind this is my first dedicated. I have used VPS in the past with good support) Which offers MORE support (not better) - I'm curious which company might consider my support questions as "part of the default service package" or "need additional service plan for that" More detailed support - my usual experience with support is support staff assume you already know a high level so it may take going forward and back 5 times via email to get a full answer
Overall support satisfaction - any other comments
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Nov 23, 2008
I've been with Hivelocity for 2 years. Occasionally we have problems, but it works. Their support staff can do very simple things relatively fast, however if you have some serious problems, e.g. failed disk and need to be replaced and do restoration from backup, it will be hell!
They will NOT do what asked in Reload Request, delayed answer to chat, no answer to tickets for many hours.
So far I'm very disappointed of Hivelocity support.
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Apr 15, 2009
At 15.00 PM (+1 hours here) my isp rebooted the hardware node. After the reboot there were some issues, they think it is possibly a DDoS Attack. They said the load on the host node was in the hunderds and my VPS was stopped because of the reboot and when I started it, HyperVM first told me it was not possible and after a few tries it started finally.
But the load was very high, and it still is. How can I check what the problem is that creates the high load?
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Nov 29, 2007
Im getting very poor ftp speeds from my server, can someone test the speed and report it back, link below:-
[url]
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Jun 20, 2007
I did nothing but my whole server got slower.
Especially the sshd and mc.
I solve the sshd problem cos I edited the conf file with UseDNS no so it faster right now but I couldnt do anything with mc.
I have to wait about 15 seconds to load it.
Any suggestion?
or any ideal why my server become slower?
System: Debian 4.0
kernel: grsec 2.6.19-1
Till today morning its okey.
Oh, yes, I run tiger and got the following message in log:
09:50> Beginning security report for atdn.us (GNU/Linux Linux 2.6.19.1-grsec).
# Performing check of passwd files...
# Checking entries from /etc/passwd.
--WARN-- [pass014w] Login (firebird) is disabled, but has a valid shell.
--WARN-- [pass016w] User oident has / as home directory
--WARN-- [pass015w] Login ID sshd does not have a valid shell
(/usr/sbin/nologin).
--WARN-- [pass015w] Login ID sync does not have a valid shell (/bin/sync).
# Performing check of PATH components...
--WARN-- [path009w] /etc/csh.login does not setenv an initial setting for
PATH.
# Only checking user 'root'
I modificated this to the correct one (I mean I try to solve this warnings) but when I noticed that my machine becmome slower, I recover everything.
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Jul 16, 2009
I have an ASP.Net + SQL Server 2008 Express website I was hosting with DiscountASP.net. Their service seems pretty solid, and I didn't have any issues hosting with them. Customer support was quick and knowledgeable.
However, I had noticed for quite some time that the website seemed pretty slow. Please note that the website isn't live yet, so it was only me and a colleague who were accessing it. I was accessing the website from Dubai, UAE and he from Doha, Qatar. Therefore traffic/load definitely wasn't the problem.
We tried an instance of the website on a VPS (the DB was still running on DASP), and it was blazing fast! The difference in speed was quite significant and sustained. What could the reason for this be? Is it because we can't expect good speeds from shared hosting? Or should I report this issue to DASP?
I would be paying around 5x of what I'm paying right now ($100 instead of $20) if I switched to a VPS, but if there are definite advantages, I would be willing to do so. I don't expect large volumes of traffic on the website for quite a while.
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May 22, 2009
I have a problem with my company's web hosting solution: occasionally we go through periods where we cannot seem to access our webpages very quickly. In different browsers (IE, Firefox) it takes literally minutes to load a single page. Most of the time the pages load very quickly from inside our office or outside.
Our self-hosting configuration is:
Windows XP Pro. w/ SP3
Apache 2.2.11 with PHP5.2.9-2
Norton Internet Security
Our internet connection is 10Mbps down / 900 kbps up cable behind a DLink router with port 80 forwarded over to the web server. Each page of our site is relatively small in size.
The same computer server as a mail server for about 10 email addresses.
When we encounter this problem, restarting the Apache service never seems to help, but restarting the computer does seem to help. XP was put on the computer with the latest updates about 3 weeks ago, so I am not concerned about spyware, particularly since this computer is only used as a server.
Does anyone have any troubleshooting steps to determine what the problem is? We don't have hundreds of visitors at a time in traffic as far as I am aware.
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Apr 28, 2009
I own the website [url]and it's hosted at Host Excellence. Recently there have been some downtime periods, and most importantly, I have noticed that downloads are very slow. For instance, when I download a file such as [url]I get an approximative transfer rate of 100-150 KB/sec (whereas most other sites download at 500 KB/sec or more). First of all I'd like to know if you guys get similar results, and what do you recommend? I have contacted my host about it, they seem to deny the problem. Should I switch? What to? I need something reliable and fast.
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Jan 6, 2009
After my bad experiences with the other provider, I decided to go with GeekStorage.com for my hosting needs. I found plenty of positive reviews for them but so far, it doesn't look good :-/
The support was fast enough, but not really helpfull.
My basic problems, so far, are:
1. The VPS is _really_ slow. Simple operations like listing (ls) the contents of directories with 4-5 files takes around 1~1.5seconds. Editing /etc/vim/vimrc with vim takes around 3 seconds (to open, I mean).
2. While trying to install phpmyadmin from the default ubuntu repository took me almost 10 minutes, from downloading to installing the packages. Something my old Dual P3 (yes, pentium 3) did in less than 2 minutes. Accessing the phpmyadmin page (with a web browser) took around 3 seconds, and no, I don't mean loading the database scheme and stuff, just the login screen. It just stood there for 3 seconds, then instant load. No, it wasn't a DNS problem. My browser was just hanging at "Waiting..."
3. Bandwidth is _really_ low. Tried downloading different files located all around the world and I never seen more than 300k/s, max. Sometimes it drops to a painfull 150k/s and just stays there.
4. Timeouts. First night they got my VPS up I had small downtime periods. I was trying to edit the DNS files and I had like 20 disconnects in 1 hour. The connection was working for 2 minutes, then *poof* dropped for another 2 minutes.
5. The virtualization. I can't install simple software as pureftpd. All I get is "Jan 4 20:38:21 vps pure-ftpd: (?@?) [ERROR] Unable to switch capabilities : Operation not permitted". Tried different workarounds (trying to avoid recompilation with --without-capabilities) but nothing worked.
As answers, all I got so far is:
- for the connection problem:
"Could you please provide the results of a traceroute when this problem is occurring? We will forward it to the DC and see if they can determine any network issues. Thank you, and apologies for the trouble."
Got the answer 1 hour after I asked them if there's something wrong, but it was too late... the problems were gone, for the moment.
- the slow response from the vps:
"2-3 seconds is understandable during peak hours, however we have not seen this issue come up on node3 since the server was rebooted recently. If the issues arise again
please let us know, we will check on the cause."
I *almost* understand about the peak hours, but it's not normal. I remember this was an issue with *shared* hosting. This was one of the reasons I got a VPS in the first place.
Basically they're telling me that during peak hours my customers will have to wait 3 seconds for my websites to load. You know what the average user does after waiting that many seconds for a page to load? Closes the browser or types another address.
I have the VPS512 plan (the $55 one + $3 safetyweb protection) + extra 50% bandwidth and disk space. My VPS is located on NODE3.
Anyone else experiencing the same issues (maybe on another node?) I'm still hoping for this issues to go away, maybe it's something temporary, but if this happens for the whole week, I'll definatelly ask for money back (they have a 60day return policy).
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Jul 28, 2009
My cPanel/WHM VPS is running slugesh/slow and loading time is affected, for cPanel/WHM and HTTP mainly PHP files.
VPS Spec:
CPU: 1 GHz * 4 cores
RAM: 832MB - Spare Ram 300MB+
Space: 35GB - Left 27GB
Load: Various but normally below 1.00
Is it in the UK, I am in the UK ping and trace route looks fine
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Dec 19, 2008
My site is very slow. But I can not find the reason.
Here is the top
Code:
top - 22:04:07 up 22:09, 1 user, load average: 0.44, 0.43, 0.34
Tasks: 402 total, 1 running, 401 sleeping, 0 stopped, 0 zombie
Cpu(s): 4.3%us, 0.7%sy, 0.0%ni, 94.8%id, 0.1%wa, 0.1%hi, 0.1%si, 0.0%st
Mem: 2074804k total, 2007836k used, 66968k free, 72720k buffers
Swap: 4192956k total, 96k used, 4192860k free, 641728k cached
PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ COMMAND
17133 apache 20 0 27752 9.9m 3392 S 4 0.5 0:02.25 httpd
6306 apache 20 0 27772 9.9m 3452 S 4 0.5 0:08.04 httpd
2261 mysql 20 0 251m 88m 4752 S 3 4.3 48:25.58 mysqld
17081 apache 20 0 27700 9.9m 3496 S 2 0.5 0:02.81 httpd
17105 apache 20 0 27112 9504 3428 S 2 0.5 0:02.62 httpd
11844 apache 20 0 27756 9.9m 3444 S 0 0.5 0:06.21 httpd
13676 apache 20 0 27700 9.9m 3440 S 0 0.5 0:04.74 httpd
13718 apache 20 0 27424 9856 3448 S 0 0.5 0:04.83 httpd
16690 apache 20 0 26628 8980 3408 S 0 0.4 0:01.88 httpd
When run
[root@nd10749 ~]# netstat -an |grep 80 |wc -l
2788
It was able to handle over 5000 connection without problem.
When checked the log, can not find anything suspicous.
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Oct 27, 2008
Leaseweb very very slow?
just me?
2 dedis... and both with problems... anyone?
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Aug 11, 2008
Recently, my server has been running real slow and I don't know why... I've not noticed any increase in traffic (In fact it goes slow with no traffic on it...), what are some things I can look at to try and diagnose the problem? I know next to nothing about *nix so please speak in great detail.
Anytime I restart Apache, it loads quick for a few seconds then gets slow again...
Here are the top few processes listed on the process manager: .....
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Jun 17, 2008
I had configured webserver on one of my CentOS server. It worked fine for few months but after sometimes it started giving problem. I was not able to browse website. The I found that it was timing out so I increased timeout period from php and the website started working.
But still the website is taking 30-35 seconds to load. I checked the server but I couldn't find any solution. Please guide me to get this resolved.
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Aug 2, 2008
I noticed today that SSH is taking longer to log into, I have tried by password and key but they just as slow as each other.
Once I am logged in, it is fine.
I have tried restarted SSHD via WHM but it makes no difference. Trace route looks ok and all other services seem fine as well.
Server load is around 0.00 and around 500mb ram spare.
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Feb 24, 2008
I have got a dedicated server running Fedora Core 7.
My problem is that I am trying to run yum updates using the default repos and it failes to respond and check any mirrors?
I have tried to disable ipv6 and changed some tcp timeout settings along with the resolver.conf name servers and has appeared to fix the wget timeouts but yum is still slow.
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Apr 9, 2007
this is my server and i host only one site as upload image but it is too slow and usully apache down
how i can optimize this server please
Processor Information
Processor #1 Vendor: GenuineIntel
Processor #1 Name: Intel(R) Pentium(R) 4 CPU 2.26GHz
Processor #1 speed: 2262.422 MHz
Processor #1 cache size: 512 KB
Memory Information
Memory: 1002104k/1015744k available (2150k kernel code, 12844k reserved, 716k data, 164k init, 98240k highmem)
System Information
Linux 2.6.9-42.0.3.EL #1 Fri Oct 6 05:59:54 CDT 2006 i686 i686 i386 GNU/Linux
Physcial Disks
Current Memory Usage
total used free shared buffers cached
Mem: 1003164 976220 26944 0 102932 471740
-/+ buffers/cache: 401548 601616
Swap: 1052216 171412 880804
Total: 2055380 1147632 907748
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Oct 29, 2008
well i purchased a new dedicated server it has 4gb ddr2 ram and quad core Q6600 cpu.
and on 100mb shared. i havent even yet added any web site to it. but sometimes i get timeout when using whm. its hella slow :/ thats very strange and rare on new server.
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Jan 6, 2008
frends now iam haveing dedicated server with pentium-4 and RAM is 2GB,my site online members is more than 100 members,now i feel slow in server,what i have add extra RAM or any chage in server
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