How Is Steadcom Vps? Their Billing Is Rude But How Is Support/uptime
Oct 30, 2007
for reviews and i couldnt find one negative review on them here on WHT unless i missed one.
billing did reply apologizing if it seemed like an insult.. although i cant seem to see it any other way as a direct insult? ill still looked passed it and give em a shot.. "
How is their vps uptime/support? as soon as i get this paypal issue straightened out im going to try them out since i havent read anything bad about them.
I have had an issue with my server for about a week and all guides and sites i found did not help me resolve my issue. So turn to this great and wonderful site where people offer excellent advice, however nothing tops over the help i have recieved from steadcom.com tech. He replied to my question and offered to help me for free, i have no hosting with them, and it was not done through ticket system or email, it was done live, through aim.
he is known as zwtint and he walked me trough and fixed my problem.
I highly recommend steadcom.com as a hosting provider as the have very competiteve plans and excelelnt support which can be done through ticketing system or live chat.
I've been with PVPS for coming up 2 years now, Ive had a few issues but they have mostly been sorted quickly...
I'm fairly happy with the support, they are normally answered quickly, however I have had a few things going on - one now for over a year, and I just get fobbed off.... but other than that, the main bulk of the service is A1. You always seem to get the same guys, which is nice, kinda means they are all real people and reliable... etc etc...
However I'm not sure if there are better companies out there, I pay $126.95 p/q + $12 p/a for an extra IP address.
I'm on Plesk 8.6 Centos 4.02, PHP 5.1.6-3.el4s1.7 and MySQL 5.0.46-1.el4.centos - GenuineIntel, Intel(R) Core(TM)2 CPU 6600 @ 2.40GHz
Currently getting alerts saying im within 500mb of my 10GB space.
only have 29 domains, but its increasing by a couple a month gradually...
I'm just waiting for them to get intouch about an upgrade cost etc... but I'm not sure about bandwidth etc...
I've been with DailyRazor for about a year for a java hosting plan and two years for domain management.
Besides the fact that I closed the hosting more than a year ago and transferred the domains last fall, I Still (!) receive due payment notifications, letters from support about money they want from me for already canceled services and now I've got a letter that my debt will be transferred to a collection company.
In fact, I fulfilled all the formal procedures to close these services and had a lot of emails with support to make the things right.
They even extorted money from me for unknown bills while I transferred domain to another registrar - it took me a week to make their support understand that I don't have to pay no more.
Would you rather have your site hosted on a server that goes down frequently, but with support that is constantly monitoring it, and resolves all of your issues in a timely fashion?
or
Would you rather have your site hosted on a very reliable server, but when a problem does arise, support is either not knowledgeable enough, or is incredibly slow at fixing the problem?
i am proudly saying that i signed up for the second account with infrenion.com only because of their incredible support and server uptime.really i am saying with my heart,if you don't believe my words just try their live support.
I am hosting a 5 very big sites with their business plan (8GB space,180GB hard disk).Now i am taking new account just for a dedicated ip for that new site.
i have already reviewed them many times in this forum.So if you are looking for a best reliable hosting ,i recommend you infrenion.com.
Does support matter if there was 100% uptime and scalability?
Our team has been developing scalable sites since 2004. We started renting servers from Layeredtech then, since they had good reviews and they were still good until we migrated away from dedicated server land. Although we have systems administration backgrounds, it still took time away from developing software in order to administer the servers (look over logs, backups/restores, performance graphs, hardware failure, etc). Having said that, one thing I've noticed is that customers are usually happy if servers are always running and running fast.
To get rid of the systems administration part we tried Mosso (they had just released, great support but a lot of problems), we tried mediatemple's grid (also had a lot of problems), couldnt try EC2 because of persistent storage, and lastly we are currently using thegridlayer (it lags, the initial request takes about a second to display a page with no load on the server).
The next things to try were VPS then managed dedicated servers. We decided to try VPSes so we can isolate sites from each other and add VPSes as needed for specific sites. So I got a zone.net and they were running fine until they had a problem mentioned here. People recommended them because they had fast servers, now is the opposite because of this one downtime.
So finally, my questions:
1) how much do you think support is needed if your hosts provides fast servers and 100% uptime?
2) What measures do you take (if any) to verify the host's procedures such as backups, company size, profitability, etc?
3) How do you verify that a host is not overselling before buying a hosting package (assuming shared or VPS)?
I`ve been using virpus for 6 months and support was always terrible but uptime was good.
I`ve never been able to login to hypervm which i`ve supposed to login, when i open a ticket regarding this they always forward the ticket to so called management department which in fact do nothing at all.
If you`re looking a vps provider with no support but good uptime then choose virpus but if you`re looking for little bit support then stay away from them.
I have been a customer with www.DMEHosting.com for over two months now. They were an ok server provider/host at first but I am now forced to leave.
The server setup is advertised as under 72 hours. My first server took just a few hours under that and my second one actually took longer. I also heard a report that a rapid deploy server (they say 1 hour or less) took over 24 hours to set up.
I have had a bit of downtime, and support is slow since the host is run by one person (David). This means that emails can take 24 hours to get a reply, live chat is only available for a few hours a day and there is no phone support which is a big minus for me in terms of hosting.
I purchase a server for my client who uses it to host proxies. Several times I have gotten reports of malware/spam/some other type of abuse. Each time this happens they send absolutely no details (except server name) and when I ask for more I get no reply and no help in sorting out the possible security problems.
The incredibly horrible bit started around the 7th of September. My main server was down and I had no details or anything from DMEhosting. I sent an email to their support team and a long 3 hours later I got an email back saying I was suspended for non-payment. I found this strange because I had received no emails, notices or invoices that month for the server. They claim to have tried to contact me, but I see no efforts at all.
So they eventually unsuspended my server and then I got an invoice overdue notice (even though I never got any "invoice due" notices. I then tried to pay the invoice, but their paypal system either half the time gives me an error that I need to add a credit card (I have one in my paypal already) or just doesn't let me pay.
I tried explaining their payment problems to them in live chat but they say since no one else is having problems they won't do anything (either they assume I am a complete idiot or I am making it up). This is disgraceful, if I contact a host saying that I can't pay because something is wrong with their system then they should at least take a look. They then terminated the live chat right in the middle of us talking (yes, they/David (one man show) are very rude).
Then, to my horror I got an email saying that no payment had been received and my server was suspended. Even though I told them several times by email and chat that their payment system doesn't work.
They then claim that I am being "very rude and and inconsiderate" and that essentially it is all my fault. They say my invoice is overdue and I still won't (I will, but I can't and they won't listen) pay so they are going to keep my server down.
Essentially the owner of this terrible host, David (he is also the support, billing, everything) is an incredibly rude person and he has no respect or desire to help his clients. I have faced serious amounts of downtime, slow support and now rude, horrible and downright stupid responses from support.
I advise you to steer well clear of this terrible host, they may be cheap but you are just asking for trouble.
Went to their site after checking out a few reviews. An offer to chat with a sales rep popped up. I did so, am I ever glad I did, their pre sales support is phenomenal. I signed up for a what seems like a great plan.
I'll post back after I see what kind of abuse I can put this server through, I really hope their tech support is as good as their sales support
3 months after my previous review, and I still have nothing but good things to say about SteadCom. Eclouds has been nothing less than helpful, even taking the time to help me with things that were not SteadCom's fault.
About a month ago I have upgraded from my VPS to a full dedicated server with SteadCom, so I will post a review about the dedicated server in a few months, however the experience so far with the new server has been great.
SteadCom is very kind, professional, and fast to respond. If you are looking for a great host with reasonable prices, look no further than Steadcom.
GENERAL: SteadCom was my first VPS host, so I really have no other company to compare them to.
However, the company so-far, seems decent.
RELIABILITY: Not going to lie, SteadCom has gone down a few times, for only having them one month.
Usually the outages were resolved within an hour's time, and it hasn't been that big of a deal. I understand that it can be hard to maintain a few hundred VPS's at a time, so I try to accept it.. But that's my only complaint so far.
STAFF/Response: This is the best factor. Response times have been amazing. I can submit a ticket, and usually get a response within 5 minutes. That is amazing. They keep me posted with the status of the ticket, etc. They even have a sense of humor
SETUP: SteadCom had me off the ground within 2 hours of creating the account.. That would have been shorter but I messed up twice, so I can't hold this against them.
ENDING: All-in-all, I am satisfied with SteadCom, and hopefully the few downtimes will decrease and not happen again... I would recommend them to anyone looking for a starter-VPS. The speed, both up and down, has been wonderful
This being my very first VPS server I'm very pleased with the service that Steadcom has provided me. I highly recommend this VPS provider to anyone that is looking for a VPS.
+Pros+ + Very completive prices and doesn't require long term contract to save 30% on their plans. + Have used several support tickets on an unmanaged account and have always received very quick responses averaging about 4 mins after submitting. + Very fast servers, at first I was looking for a VPS on the East Coast do to my location but after comparing Steadcom to other providers on the East Coast their plans being the most economical and the very fast even to NEW YORK/PA. + No surge added to control panel (DirectAdmin, CPanel) you pay the license fee that those panel charge.
-Neg- - I have not found any real negative issue with Steadcom, the only possible issue was a lost email with login details to HyperVM but this could have been an email filter issue and it was resolved in 4 mins with a support ticket.
Overview So far this VPS host has been top notch and I look forward to doing business with them into the long term future. If your looking into giving VPS a try or looking for a new VPS provider give Steadcom chance to show you their 5 star hosting & support. With pay as you go plans and no contract pricing while you still save a discounted price you can't go wrong with trying this provider for at least a month to see how they measure up to your current provider. Moving from shared hosting to VPS with steadcom has been a great move, only wish I did it sooner.
This is a quick review of the VPS provider SteadCom, www.Steadcom.com
I purchased a VPS from Steadcom (www.steadcom.com) about 2 weeks ago. I have there Beginner A | VPS plan which includes 256MB of RAM, burstable to 512MB. 10GB of disk space, and 300GB of bandwidth after a upgrade. The reason i purchased the VPS was to host a proxy. Anyways to start of the review. I ordered the server around 1AM eastern. I recieved root information in about 10-20minutes. After about an hour I received another email with my DirectAdmin information. Hosting my first proxy i was looking for suggestions on what script to use, PHProxy, CGI Proxy, Zelune, ect... I ended up speaking with the owner about which would be best for me. I decided to use Zelune, after I had uploaded the script I had a few errors on my site which the owner was more then happy to help me with. Overall I have had 0 downtime in the 2 weeks I have had the VPS.
No network hiccups, hardware issues, control panel problems, or anything so far.
Basically my stay with SteadCom has been flawless. Two thumbs up for SteadCom .
- Quick Summary Fast Installation Fast and Helpful Support Superb Network performance and stability Very competitive pricing
About one month ago, I was having some problems with my hosting company and was looking for another one on these forums and found a really good one at last.
This was SteadCom.com and I bought an Intermediate VPS plan, which offerd me 384MB standard and 768MB burstable RAM and performance was awesome.
Before them, I've used two well known and reliable companies but one of them tried to close my site and the other blamed my service provider, but with SteadCom we had a similar problem and it's now solved.
They may be a new company but they respect their customers.
I didn't have any downtimes since I've started to host my site on SteadCom and our connection to our site is very fast.
They've got a really helpful support.
As a result of these facts, I give 5 stars to this hosting company.
1. I originally signed up using paypal and ran into issues because my paypal had reached its limit.. i found this out after filling out the order form. Shortly after i received an email from billing asking for payment.. i responded asking for my account to be closed. I soon after received a rude email basically giving me lessons on how i should order things if i dont plan to pay for them.. which i thought was pretty insulting considering i had no idea my paypal reached its limit.. mistakes happen and they dont look to kindly on that. Afterwards however they did apologize if it seemed rude.. but theirs no way you could see that other than an insult.. but whatever.. i looked passed it
2. Okay so i got my paypal situation fixed.. looked over the WHT boards for any bad reviews i may have missed.. and nope didnt find any.. but noticed theirs not much mention of them either? that could go both ways.. So i decided to give em a try, thats basically how you are ever going to find the right host.. So went along with the order.. I ordered cpanel and Fully Managed servers for an extra $25 plus the vps plan which came out to $38. So i ordered, paypal went through, and i was finally gonna get my account... never been so wrong..
So i get the usual billing email, pay for my invoice and wait... and wait.. and wait... then i knew something was wrong, so i logged in my support panel or whatever it is and asked for the eta on my server time. About 15 mins later i check my tickets and servers up and running.. without cpanel. So i ask about cpanel being installed and i had to go through this lengthy 6 hour convo between tech to get cpanel setup! 6+ hours!! Even jaguarpc gets you your cpanel/host/ip all setup within the hour!... they had all my info! i mean really how can other vps hosts send you ALL the info you need like 15 mins after payment in an email including ftp, ips, cpanel, etc etc.. and these guys who offer fully managed services not? ...very fustrating.. especially since i had to setup my own ftp accounts (which i didnt even know how hence why i wanted fully managed service)
3. So i look over the site for anything stating Refunds.. you know how most hosters state with a big red picture saying "30 day money back garuntee" or "NO REFUNDS!"... these guys didnt... its hidden under 2 pages and buried in their terms of service that no refunds are allowed.. shouldnt that be noted in big red letters on the order form to let us know we're F'ed if we dont like their service.. Even logging into cpanel "which wasnt even configured" was incredibly slow loading...
So naturally i asked for a refund because by then i was extremely dissatisfied.. ofcourse they refused.. tucked in their ToS says no refunds.. i know why.. they get their money.. and you have no reassurance that your not wasting your money.. They say the reason why my cpanel took forever to setup was because "how are we supposed to guess what domain you want" ...even though im pretty sure thats one of the required fields in an order form.. if basically every vps ive been with can set up a cpanel/ip/fpt/ account in 15mins flat and have management basically become invisible while you only worry about your site.. why cant they if they offer it?
Overview 1. Very Poor server setup/time 2. Poor refund policy.. 3. Poor attitude 4. Very poor management 5 Very poor price.. not worth it even with a promo code.
I've been with Steadcom for a few months now, and I greatly their services. Such great deals have been offered to me. Each time I talk with the staff, I seem to want to use their services longer. I'm currently working with my own free hosting company and I entrust my uptime and reliability to Steadcom. I've had no problems with either of those aspects and it seems like their network is as fast as Google. If you find a better deal than this, it would be a miracle. I am working on obtaining up to six months with them for my next payment. I would fully recommend Steadcom and their services. I give it all of my reputation and respect as a business owner to acknowledge such outstanding services.
I've been with SteadCom for about a year and a half.
Reliability - 5 - To me this is the most important. As with any VPS, there will be the occasional issue every few months or so. SteadCom handles it QUICKLY, typically WITHOUT my intervention, and keeps me up-to-date with accurate, HONEST reports. Gotta love that. My servers have not been down for more than a few minutes every few months. Can't beat that.
Customer Service - 5 - Quick & Knowledgeable customer service. This is a company that will go well out of it's way to assist. I always feel like I am a valued client when I deal with SteadCom. I've never gotten the 'robot copy/paste' emails, but I always get personalized replies. Love it!
Server Speed - 5 - Off all the VPS plans I have, they are the fastest. No questions. Pages pop quick & MYSQL is speedy. In my opinion, I cannot tell the difference between their VPS & my dedi's.
Peripheral Issues - 5+ - To me peripheral issues are the multitude of little things that make the difference between 'good' and 'GREAT'. Just a few things that I've liked....
A) When I needed a new server FAST, I had one up and running almost immediately after I gave the specs. They customized a server for me...mem, HDD, CPU, everything to what I thought I would need. They didn't throw me a canned plan....they took the few minutes to ensure I had what I needed.
B) They are always more than happy to LISTEN, and to SHARE. SteadCom actually went into a dying server from another company I used to do business with, troubleshot it & kept it alive long enough for STEADCOM to move my clients to the safety of another server. Find me another company that would do that.
C) They understand what 'Full Managed VPS' means. With some VPS companies I might as well have taken a part-time job with them as often as I was in the VPS. With SteadCom, when I've had issues, they typically tell me proactively, repair the issue, and let me know what it was. I can sleep at night...and I like to sleep...
I think that would about cover my experience with SteadCom. I don't want to bore you all with too many details, but lets just say that when I find something good I stick with it, and I believe I'll be sticking with SteadCom for a long time....(Sorry, just love that dancing bananna!)
I'm here to tell you my experience with steadcom.com shared hosting service. I have been them since 29 April 08 so thats not really 1 year but will be like in 2 weeks.
Speed - First I tell you the speed of my website, it's open fast (really fast for me actually)
Downtime - there is a couple of downtime and hardware/cpanel/diskspace error that make me can't use my website but not like every month and sometimes downtime is like 2-3 hours I can't open my website :/ and sometimes only when I open ticket they will check it and resolve my problem. Thats is not good enuf for me :/
Support - support is decent thats mean sometimes good (maybe when they online?) and sometimes is not. Sometimes support will answer my ticket after 2 -5 hours. :/ this guy Andrew neill is really a good support tech (very good I must say). I think he has work there since last year and other staff I know is Dimitri (CEO) and Grotman (sales?)
Price - This is the best part. They can be flexible If I use all my bandwidth they allow me to upgrade and when I don't need extra bandwidth they allow me to downgrade. Sometimes I pay $11 or $20 a/month depends on my bandwidth
So overall I rate them: Speed: 10/10 Downtime/Other error: 2/10 Support: 7/10 Price: 10/10
The sad part is starting next month I need to find a new host because this host don't work for me anymore because third party problem, otherwise this host is superb and I will still be with them.
Does, by chance, a SteadCom representative visit this forum?
The problem: I can't receive a new password to the client area (no email is sent from SteadCom after I use 'forgot password' feature), the VDS I had is I suppose suspended and I have no means neither to access the user cpanel to pay/renew, nor to use live talk with support - the link on the site does nothing.
I just thought I'd post a quick review of SteadCom. I've been with them for a month now and have two dedicated servers with them.
Pre-Sales - Despite bombarding them with questions they remained extremely helpful and patient.
Setup - Servers were online within a few hours - very impressive!
Support - To say the support I have received is exceptional would be an understatement. Dimitri, Andrew and Gabriel will assist you until you are 100% satisfied and then some.
The ticket response speed puts a lot of companies to shame. Most tickets are answered in a few minutes and by few yes I really do mean 2-5 minutes.
Conclusion - If you were thinking of signing up with them think no more and do it now! Look no further! You're not going to get much better than this.
I say all of the above having had experience with many server companies over the past few years.
I¡¦ve been with Steadcom for 2 months now and my experiences with them so far have been awesome.
Domain Hosted With Them:
There¡¦s not a lot in the blog since I¡¦ve been busy and it¡¦s new.
[url] [url]„³ Live VPS status.
My VPS Specs. I took advantage of their 50% OFF deal and this are my specs:
512 MB Guaranteed RAM 1024 MB Burstable RAM 20 GB Disk Space 700 GB of Premium Bandwidth HyperVM VPS PowerPanel 3 IP Addresses For $26.97 per month
Support
The Support is so FAST, is like if they are waiting for you to submit a support ticket. I submit a ticket, then I go to check my new emails and guess what, Steadcom already answered the ticket! 4 minutes after I submit the ticket, incredible! Also, their answers are very helpful. I am sure that Steadcom has a lot of clients to take care but I feel like I am their only client and I would like to give special thanks to Dimitri Despointes for all the help.
Uptime/Performance
This is what I get with the ¡§uptime¡¨ command via SSH.
The VPS has been up since the first day that I paid for it, 100% UPTIME. The speed of the VPS is very fast, the connection too, I have downloaded some big files (backup files) and the download speed is just very fast, the downloads are done in a couple of seconds.
If you are looking for a new VPS Provider, I recommend Steadcom. I am sure that you will have the same great or better experiences that I am having with them.
I would like to give a review of this company again, i have been with steadcom over 7 months now and this my second review of them.
So i figured i would let everyone know how Steadcom is.
Uptime:It has been excellent, only have in these months only two outages critical it got 99.9% uptime.
Speed: the server is fast, so fast it seems like a dedicated box sitting beside me. My ping time is only 100 ms from my country is really pretty good.
Performance: I only run two site with low traffic. I have never had any issues critical for the moment, only with a one software i have pretty high load but i think is for my CPU limit + optimizacion mysql and lighty on my end.
Billing: Pretty good for the most part, auto-charges my credit card for each month's payment so I don't have to deal much with billing. No complaints.
Support: Really good. No complaints. My last ticket was in december last year and for the moment i dont have any critical problem. Just a small problem,the CPU limit,no burst CPU time, they limit a litle much I think sometimes I got a high load.
Conclusion: They are very professional and have a nice setup for provisioning new clients and maintaining their systems. Notifications of scheduled maintenance are always sent out to affected clients, so there are no huge surprises. I would recommend them to anyone and for the money, it's a pretty good deal. I hope you or anyone else may consider them if looking for a VPS provider in the future.
I am pretty happy with the services from Steadcom. I would definitely recommend them to anyone who is looking for affordable, reliable VPS hosting. So if you are in need of a vps/dedicated, then these guys are the right people to pick.
Summary: Steadcom's customer service is consistently far above and beyond what I expect in their price range. They were very flexible in customizing a hosting plan to my exact specs. VPS server performance has always been very good. But above all else, their customer service is absolutely spectacular -- they really treat their customers well, and to me, that is the single most important aspect in choosing a host. I get enterprise-grade white-glove treatment on what is by all means a low-revenue plan.
The full review:
About seven months ago I started shopping around for a VPS provider to handle the growing traffic from my Wordpress sites and allow room for several new projects I was launching. After trying several other VPS providers, I found a promo in the VPS Hosting Offers forum and gave Steadcom a shot.
Billing: Right off the bat, Steadcom was willing to customize a package (and a promo) to my exact needs. It wouldn't be proper to quote my exact package here, as Steadcom has since completely revamped their packages. But I will say that they were very accommodating to my needs, including the multiple changes I made after the fact. My billing is always correctly invoiced and hassle-free. Frankly, I wish my wireless provider would take note.
Performance: I run two medium-traffic Wordpress installations, a light-traffic SMF forum, and two light-traffic DokuWiki wikis. I have never had any issues (SMF did slow to a crawl for two days, but that was due to a configuration error on my part). My sites are peppy and responsive.
Uptime: When I first signed up there were apparently some issues with my node (though I never personally experienced any trouble), resulting in a last-minute notice of "5-15 minutes of planned downtime". This downtime occurred during off-peak time. Ordinarily I might balk at such short notice; however, if a node is in need of physical maintenance, I would rather my provider pull it down for 15 minutes with short notice than let it go on unreliably for a few more days.
More recently, Steadcom (along with some other big-name hosts) was affected by a power incident at their reputable upstream provider. As a result, my sites were knocked out for several hours. For being knocked offline by extraordinary circumstances beyond their control, Steadcom automatically issued me a credit. That tells me a lot about how they view their customers.
Customer Service: Put simply, I'm treated as if I'm their only customer. The guys at Steadcom have, since my first day dealing with them, absolutely rushed to take care of whatever issue I have raised, no matter how small. They took the time to answer all of my pre-sale questions thoroughly. They helped me out with a minor DNS hiccup at GoDaddy. When they noticed me rebuilding my OS several times (no reason, just experimenting), they emailed me to ask if there was anything they could help me with.
When I wanted to change my plan (multiple times, in fact), it was done without any hassle. Every ticket I submit gets turned around very quickly. I am reasonably certain that Dimitri and Gabe sit around the NOC 24 hours a day just waiting for tickets to come in.
As much fun as it is to rave about how great their customer service is, the real-world implication is that these are the guys that I want in my corner when something goes wrong. Good customer service is the difference between "OMG my sites are down and nobody's doing anything about it" and "My sites are down, but I know my provider is rushing to get them back up". Anybody who has ever had a hosting provider for any length of time knows that 100% uptime is impossible, and that even the best host in the best facility can still get knocked down by DDOS, extreme weather, sabotage, or what have you. Knowing that your host is staffed by competent individuals who actually care about their customers makes all the difference.
Overall: Steadcom has been great. Although I frequently enjoy complaining about whatever vendor has managed to annoy me with subpar service this week, I'm hard-pressed to find anything bad to say about these guys. I heartily recommend them.
I have been with steadom for a month and can give a quick review.
I purchased a Enterprise A plan and got a great deal on a promotion they had - Under $50.00 USD per month.
Support has been very good. Friendly, helpful and they definately know what they are doing. Ticket responses are very good. I did submit one ticket just after midnight (pst) and a tech responded and fixed the issue.
According to hyperspin reports, my vps has had 100% uptime for the past 30 days.
Ping times are very good from west coast Canada. Generally between 65-85ms. I know this is not THAT important, but my customers think so - and if they are happy, that makes me happy.
I have had no issues or concerns with Steadcom, and would definately recommend them.
