Colo Customer Unreachable And Past Due
Apr 16, 2008
In short, we've tried for months to contact a client and he's basically fallen off the face of the earth. Emails were originally received by his mail server, but now they bounce. His phone used to ring and we could leave voicemails, but now it goes straight to voice mail. I have a weird hunch he passed away or went to prison or something. We haven't heard from him in about 45 days.
He has pretty expensive hardware that any reasonable person would want back, but it's eating up a lot of space on the rack considering it's unpaid for.
So here's my question to other providers: When a colocation customer is completely unreachable (phone, email, etc) and way past due, what do you do with their hardware?
And customers: what would you want done with your hardware?
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Aug 9, 2007
2 U for daily data backup iwith 3mg internet bandwidth in phoenix. The primary colo is in San Jose.
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Nov 27, 2007
moving to a new colo provider, at Equinix in Ashburn. We are looking to lease a full cabinet of space.
More than one quote we have received includes a charge for us to buy the PDUs. The pricing for the PDUs seems to be market-rate, and the PDUs seem to be good quality based on what I've read here (usually APC).
My question is: Is this now standard practice that the customer owns the PDUs? Our needs are not special in any way -- just 2 PDUs with 20-25 ports on each.
I don't mind paying for the PDUs, but my concern is the responsibility. I would prefer that we are not responsible for the PDUs. What if one of them fails? I guess we'd be down potentially for a few days while a new PDU is purchased. Meanwhile, if the PDU was not our responsiblity, the colo provider would probably have some spares on-hand and we'd be up and running in a matter of an hour or less.
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May 15, 2008
I currently have the domain: filmmakeup.tv hosted with ThirdSphere and it currently has a redirect to my main site: framptoninstitute.com.au. However, my last website creation team setup this redirect and for the life of me can't figure out where the redirect has been setup; checked all HTAccess files, URL Redirects and Sub/Domains on here with no success.
My problem is I basically use ThirdSphere to host files/pictures and most importantly my Forum - SUPPOSIVELY located at filmmakeup.tv/forum HOWEVER as you can see the above link, or for that matter ANY extension of filmmakeup.tv directs me to an error page.
Nothing other then the default address with NO extensions work, I can't even get to images, PDFs or anything I've uploaded...
The only way I can access files/folders is if I go to my URLs DIRECT IP.. This is no good for my clients because I want them to see Filmmakeup.tv and not an IP Address..
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Jul 30, 2007
Anyone else been having trouble reaching NewEgg's site? I wonder if it is just my ISP or not.
I have not been able to reach their web site at all this week.
If someone can reach them, could you grab the toll-free number for me so I can give them a call?
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Aug 3, 2008
Hey heres what happens when i do a traceroute to amazon - over a maximum of 30 hops:
11 33 ms 35 ms 36 ms ae-7.ebr3.Atlanta2.Level3.net [4.69.134.22]
12 58 ms 53 ms 54 ms ae-2.ebr1.Washington1.Level3.net [4.69.132.86]
13 53 ms 53 ms 53 ms ae-81-81.csw3.Washington1.Level3.net [4.69.134.1
38]
14 47 ms 48 ms 47 ms ae-3-89.edge1.Washington1.Level3.net [4.68.17.14
4]
15 * * AMAZONCOM.edge1.Washington1.Level3.net [4.79.20.14] repo
rts: Destination net unreachable.
Trace complete.
Is there a way my server unreachable without installing a hardware firewall?
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Jul 30, 2008
My server with Servstra has been unreachable for 3 days now. The only replies I get from support is "have patience". I wish they would tell that to all my customers that are leaving. They have not even given me a full explanation of what is happening. They do not provide a phone # for me to call either, so I am at their mercy now. Guess it's time to start looking for a new job cause my hosting business is gonna be gone after this.
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Oct 12, 2007
My Nameserver and FTP went down 3 times for the past 1 week. Each time they went down, i need to restart them using WebHostManager. Is there a setting problem on my server as I hv been getting this error msg email from cpanel every day:
IMPORTANT: Do not ignore this email.The hostname (server.etrendstudio.com) resolves to 208.69.32.130. It should resolve to 66.228.124.51. Please be sure to correct /etc/hosts as well as the 'A' entry in zone file for the domain.
****************************************************
However, when i check my cpanel setup is stated as follows:
Adding an A entry for nameserver ns1.etrendstudio.com
Found your nameserver to be: ns1.etrendstudio.com
Found your domain name to be: etrendstudio.com
Found your nameserver name to be: ns1
Found your nameserver ip to be: 66.228.124.51
If this looks correct, Found your nameserver to be: ns2.etrendstudio.com
Found your domain name to be: etrendstudio.com
Found your nameserver name to be: ns2
Found your nameserver ip to be: 75.126.115.78
If this looks correct,
****************************************
IS THERE A SETTING PROBLEM?
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Jul 31, 2008
How do I get a cron job to run every
1 hour 10 mintues, so basicly 10 mins past the hour
Also
1 hour 15 mintues, so basicly 15 mins past the hour
Is it ?
10 * * * * and 15 * * * *
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Nov 6, 2008
In what appears as an even bigger mistake by alphared and I would expect some legal action against them even more. Alphared apparently will be trying trying to charge for service while the billing system and everything else was down.
How were we supposed to cancel, pay or do anything if we didn't want the service? How can they expect to have people pay for service when some of us have already moved and paid for service elsewhere?
I had confidence in them coming back, but I will for sure continue to move away. They couldn't manage the company and expect us to pay for service when we had no option to cancel.
Directly from the chat:Me: This is in a general sense, are you going to be charging everyone?Jay Merritt: It would only make sense. They have been receiving a service and support.
What are the thoughts on that, you may have moved. But you may have some bills coming your way.
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Aug 12, 2008
Anyone know what this means?
from /var/log/messages
Aug 12 00:50:31 myserver named[2741]: client [data center ip]#4673: error sending response: myserver unreachable
Aug 12 01:00:02 myserver named[2741]: shutting down: flushing changes
Aug 12 01:00:02 myserver named[2741]: stopping command channel on 127.0.0.1#953
Aug 12 01:00:02 myserver named[2741]: no longer listening on 127.0.0.1#53
Aug 12 01:00:02 myserver named[2741]: no longer listening on [server ip]#53
Aug 12 01:00:02 myserver named[2741]: no longer listening on [server ip]#53
Aug 12 01:00:02 myserver named[2741]: exiting
Aug 12 01:00:02 myserver named: succeeded
Aug 12 01:00:04 myserver named[3115]: starting BIND 9.2.4 -u named
Aug 12 01:00:04 myserver named[3115]: using 2 CPUs
Aug 12 01:00:04 myserver named[3115]: loading configuration from '/etc/named.conf'
And I got an email from System Integrity monitor that DNS & SSH were restarted
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Apr 23, 2007
Space required:200MB-1GB
Bandwidth: 2GB-5GB
MS SQL 2000/2005.
POP3 etc..
Budget: upto 10$/mnth
Need reliable hosting service..
I hd very bad experience with my past two hosters..
Indyahozting and Viscus Infotech..
so wanna go with some reliable n 99.9% uptime n Moneyback guarnty..
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Sep 26, 2008
I have a blog (hindigo.net) registered and hosted through mydomain.com (Standard Windows Package). For the past days, it has been unaccessible most of the time (either keeps trying to load without success, or loads a blank page).
When accessing the site structure through FTP, all files are fine, and I can access the control panel without any problem.
I tried to get some info on possible server updates from the support, but their answers are not very informative:
- either a server update;
- or the site is working fine (it was indeed yesterday late, as I am in Asian time zone);
- or they ask to put DNS to NSx.MYDOMAIN.COM, while the hosting solution automatically puts NSx.MYDOMAINWEBHOST.COM
Am I the only one facing issues this past days with MyDomain.com, or is this general?
I am in the process of switching to another provider (Infomaniak.ch) anyway, but if this is a personal situation only (e.g. site attack?)
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Dec 16, 2007
Please give me the difference. Colo in carrier hotel, we can choose our preferred network provider, but should we do that if we cannot have our own tech in datacenter? How about the supporting service from carrier hotel? Just general question, cause I dont address exactly which facility.
And the second would be more expensive? Saying the same number of rack, amount of bandwidth... Who is providing IP addresses then?
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Jan 17, 2007
I have a consulting customer using 172.16.253/24 as public addresses for their servers.
I was under the impression 172./8 was IANA reserved space not for public use.
Assuming I am not, what is wrong with this scenario, besides the fact that they _should_ not use that IP space as public ips for their servers?
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Jun 24, 2009
My question is targeted towards providers who sell unmetered bandwidth servers. Like out of 100 customers who have unmetered 10Mbps how many would actually consume full 10meg , lets keep it to peak time for now.
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Jan 20, 2009
I've been using shared hosting for some years now but lately found my sites were getting more and more sluggish, so I started looking around for a new host. Problem is, who do you choose? And what kind of service? I wanted something better than shared hosting but didn't fancy the complexities of VPS.
After some research I signed up for MDDhosting.com's basic Semi-Dedicated plan for one month to test them out. If it didn't work out I'd only be out twenty bucks
The set-up was fast - I was transferring my test sites within minutes of receiving their (five) instant welcome emails. When I had problems with the transfer, MDD's support team were very responsive (like, in minutes!) and when it got a bit tangled, Michael himself helped to sort it out.
After the initial issues (all my fault for setting things up wrong) the transfer of the rest of my sites was quick and painless. I'm now signed up MDDhosting's Intermediate Semi-Dedicated service.
I'm relieved, with semi-dedicated hosting, that they won't bog down over time with added subscribers. I'm impressed with MDDhosting.com's quality of service and I'm VERY happy at how fast my sites load now.
I give MDDhosting.com a ten out of ten!
Usual disclaimer: I'm not connected to MDDhosting.com in any way, other than being a happy customer. I don't normally post on forums but I was impressed by this company's service and I'm sure there are other small webmasters out there with the same kind of hosting problems I had.
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Sep 27, 2008
I used to rent several servers from Intercage.
I have the legitimate service and have never been involved in anything bad.
But now, the Intercage is dead and my servers are dead also.
Is there anyone in e200paul who could provide me with the connection to my old servers so I could get my information? It's my last chance, I can't wait any longer and I really need this information.
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Jul 10, 2008
Suppliers offer anything from Xen to Virtuozzo, OpenVZ, VMWare ESX. As a customer does it make any difference to you? Which do you prefer, or don't you care? Do you search out a VPS provider taking into account the virtualization technology that they offer?
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Jan 19, 2008
I am just dropping in my week one positive review of geekstorage.com. I migrated my two domains to them earlier this week from vistapages.com, after having been with vistapages.com for two years.
I had to endure too many growing pains with vistapages, and I am on a tight budget, so was looking for something similar to what vistapages offered at a similar low price.
Vistapages upgraded the server I was on in recent months and things had been a lot more stable, so I was about to give up my search and renew for two years with them until I clicked on the geekstorage.com link in one of Jays posts here.
Immediately I was intrigued by their name and site design, and then even more so when I saw their offerings. I really like how they don't have a typical commercial looking site and feel. After looking at maybe a hundred or more hosting services on the web that all look the same, it was honestly a refreshing experience. I know that's not a technical point really, but I guess the geek look and talk just appealed to my geek nature.
I've learned by spending time here at WHT, and from two years with vistapages to be skeptical and that whatever host I end up with that I need to be prepared to get what (in my case very little) I pay for, so I try not to have high expectations and just hope that I get pleasantly surprised by good enough service that I can endure, or maybe better. I have definitely been pleasantly surprised so far by geekstorage.com.
They handled all my pre-sales questions well, and thanks to their current 25% off coupon code available here at WHT, I got their developer plan for $4.50 per month, which fits in perfectly for me, where my sites are low traffic (currently under 2 gigs transfer for the month), but I have plenty of room for growth with them if I need it, and in pretty much whatever way I may need or want to grow.
I gave Geekstorage my login info for vistapages, and they migrated my domains for me the same day I signed up (3 gigs of data, a menalto gallery/database, a couple wordpress databases, etc...), they just plugged it all straight in and I was up and running that evening. I sure enjoyed not having to lift a finger! (thanks again to Geekstorage for that)
I made a mistake and changed my nameserver addresses when I didn't really need to (I had been using zoneedit.com and could have just left it that way), and that change caused me a day of down time on one of my addon domains, which always sucks, but that was obviously my fault, and they were completely responsive and polite to my unnecessary questions that I kept emailing to them...
The one minor issue after the move was because of the lack of Litespeed support for shtml, but they went to work on that right away when I reported it to them, and for me it was just for a little toy script I have anyway, and I had some php code as a workaround for it (for random text display), so no biggy there, but more importantly what I learned from the issue was that as far as customer service goes, these guys are on top of it, and have kept me posted with regular emails on the status...
I've noticed that the server speed is great with them for my sites and better than what I had. With vistapages it used to be a real drag going to make wordpress posts and stuff because the control panel was so sluggish, and there was always high cpu use at all times. This is not the case where I am now, at least not for now... I know there isn't nearly as much traffic or sites on the shared server I am on now as there was with vistapages.com, and I am going to enjoy that as long as it lasts!
Anyhow, I am very happy with my choice so far, and completely recommend if you are looking for a low budget shared host to go with these guys.
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May 12, 2008
What webhosting/domain/server company has the best customer area - ie. the best control panel, billing interface, integration with 3rd party scripts and control panels etc etc.
I think Mediatemple has done a good job, mosso's is excellent and I like what softlayer has done with their server management interface...
Anyone else?
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Aug 6, 2007
my friend told me all i have todo is type user.domain.com to give my customers a subdomain. Its not working somehow, the subdomain is not reachable. How do i give an account an subdomain?
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Jun 12, 2007
Ive had many problems with hosting companies in the past, and each time i gain advice from other designers, i talk about it on forums (inc sitepoint), and i like to say i learn from my mistakes.
However, i obviously cant be learning from my mistake as i continue to have problems.
Now, this time i chose a experienced host. You could say they sold me a package and everything was good. No complaints.. well that was until today.
I come back from working away to find my website is down (www.avillafan.com)
I also find my host's site is down, and i also got no reply from a email. So i took it one step further and decided to phone them to find out whats going on.
And i get this reply ' Yes, we are sorry man - ill get it back up very soon'
Now what does this mean? very soon is a few mins. Its now been a few hours.
Now ive lost money in the past, as i like to go for yearly deals and each time i get caught out. And once again, im wondering am i entitled to get my money back? Now every other business the customer should come first and is aways right.
So how come this doesnt seem the case in the web hosting/designing business?
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Jul 5, 2008
I was host with lunarpages.com one day I got a mail from them that my account has been deleted. Sent them mail for the reason why my account was deleted because I need my account I register for two year and they have host me about one year, up to date I haven’t got any explanation from them and they have stop responding to my mail I have 5 domain with which need it badly could any one help me to get my domain from them. Right now I have register with deferent hosting company
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Mar 1, 2009
I don't think I've given my thanks to KH yet so here goes..
I've been with KH for over 2 years now and worked my way up from a regular VPS to a Hybrid VPS. Their costs are low for their high quality of service, product, and care.
They have always answered my tickets in a timely manner and been lenient in my times of financial crisis when I fell behind payments a few times. They even allowed me to keep my 10% lifetime discount when I upgraded to a Hybrid VPS just because I've been a member for so long. They also have scalability opportunities for members that need dedicated servers (which I will be moving to in a few months).
There really is no need to fatten this post up. Just take away from this that KH is the absolutely best hosting provider out there.
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Jan 16, 2009
If you're browsing for a new host, do you care about the design of the site you're looking at? Would you be put off a host if their site was poorly designed and ugly?
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Jul 19, 2009
We are from Brazil and we've been working with US dedicated servers for 5 years (Staminus, SoftLayer and FDCServers). We are now looking for colocation options to reduce our costs.
Which companies would you recommend that would allow us to by servers directly from them, replace hardware and do upgrades ? (we don't want to ship hardware).
What are the "old" and well known companies that would offer this kind of service with great support ? (we just need hardware/reinstall support but with fast responses on emergencies)
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Oct 19, 2009
I have no choice but to post this. I purchased a vps plan from them and couldn't login.
It was over the weekends. I tried to email them. No reply for more than 1 day. I emailed again, still no reply after many hours. I was quite shock because I read review that says support is supposedly good, even during the weekends. Have they closed down or are they posting good review for themselves?
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Sep 29, 2009
I'm a customer of vps-hosting.ca from about 3 months and they are awesome!
I'm really amazed by the quality of their support,services and everything.
Their support is awesome and very user friendly and i got all my tickets solved within a very short time period
Most of all i have never seen a thing like downtime with them! They are just awesome!
I'm just giving them the credit which they deserve in return of providing such great services.
I highly recommend www.vps-hosting.ca .
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