I don't think I've given my thanks to KH yet so here goes..
I've been with KH for over 2 years now and worked my way up from a regular VPS to a Hybrid VPS. Their costs are low for their high quality of service, product, and care.
They have always answered my tickets in a timely manner and been lenient in my times of financial crisis when I fell behind payments a few times. They even allowed me to keep my 10% lifetime discount when I upgraded to a Hybrid VPS just because I've been a member for so long. They also have scalability opportunities for members that need dedicated servers (which I will be moving to in a few months).
There really is no need to fatten this post up. Just take away from this that KH is the absolutely best hosting provider out there.
I just wanted to let you know that based on your recommendations I ended up with HostGator.com. The good thing I like about them is simplicity. I purchased an account and it was active VERY FAST. Compared to my previous experiences, this amazing. I was able to upload and start working with my space. They have a great interface with a cPanel link. They have a guide teaching newbies how to start they even offered tutorials on how to add my DNS using namecheap.com! which is my domain-name registrar.
The speed is excellent and I was using a webbased file uploader. I will check using FTP it should get faster. I have so many things to do to test their other features. I would definitely upgrade to their dedicated plan if I get a better bandwidth for their plan.
Conclusion: Great experience. Fast, professional and convenient. I recommend it.
I will keep this page updated if I get anything extra to add. Cons or Pros.
I haven't seen any reviews on these guys so I thought I'd contribute. I started an account with them last 5 or 6 weeks ago and had a great experience.
setup: was very very fast. It literally took 2 minutes. I paid with paypal and the server was made by the time I got the setup email to my gmail account. I got a town plan mostly for my new blog.
control: this is very important for me. I like to be able to reinstall the OS without opening a support ticket. vpsville does this very well, you can choose any Linux os you want and its setup fast!
I was also able to set the rDNS without opening a ticket. That was a nice change.
speed: the server is fast, so fast it seems like a dedicated box sitting beside me. my ping time is only 10ms from my house (Toronto, Rogers network) so that might be part of it.
Low ping time was very important for me as I will use it as a game server. compiling code on the server is really fast and so is yum or aptitude. apache loads pages quick. No complaints at all.
support: really good. No complaints. I asked about lots of stuff and I always get a quick reply. I was having some problems with iptables and they gave me a firewall script that does exactly what i wanted.
I am not an employee nor affiliate of Sagonet but I wanted to recommend a really good service I've had to date from them. I've been with them for about two years now, and as a large number of my customers are US based, we require a US hosting presence. Being in the UK, it's incredibly helpful to be able to speak to a real technician 24/7 if required. The service uptime has been constant and their prices are very good. I would definitely have no problem recommending them and I don't usually say that.
I have had a dedicated server with Axishost for just shy of 2 years.
Before moving to Axishost, I had done the shared hosting account thing with a few companies and was never impressed with the performance or uptime. After realizing that most companies grossly oversell their shared servers, I decided that investing in a dedicated server was the best route for my company.
I recall researching and sending some 'test' helpdesk tickets to a few popular companies. None of the companies I emailed were very helpful. They just wanted to close the sale and sell me more server than I needed.
Tina @ axishost took the time to find out what my needs were and offered me a good deal on a dedicated box.
Overall, I just wanted a dependable server that I could put a couple dozen fairly low volume accounts on...have a company fully manage the box, and run a server that is Very reliable and fast.
Axishost delivered.
For about $170/month they supply me with a fast single core linux server running Cpanel.
They fully manage the box and provide all the support I need in a timely manner. Rsync backups are included.
My server is in Gnax/Atlanta and has done a fine job for 2 years.
Support ticket responses are always fast. If I put in an emergency ticket it is taken care of within minutes.
I am a happy customer, and I recommend Axishost to anyone looking for a fully managed cPanel server.
I thought you should know about the lazy and rubbish customer service at Knownhost.
I have a trojan in my 404 file of one of my blogs, which a spammer is using to insert 1600+ links into my header and footer. This of course will ruin my SEO, and google my even ban me for spamming and linking to dodgy sites.
My web developer told me to contact Knownhost which I did, but check out this reply:
Hello Julian,
The abuse queue is only for abuse reports regarding our customers. Please open a ticket with our support team directly through our helpdesk if you require technical assistance with your VPS.
Thanks, Helen KnownHost abuse
The word "abuse" seemed suitable, becuase my site is being abused, there is no description to explain what "Abuse" is for. Plus it took her about 3 hours to contact me, even though i marked it as critical, and then she refused to deal with it. The last straw is the fact that she didn't even pass it onto the right department. Its a good job that i was checking my emails.
So now i have to go and open a new ticket, not happy!
i want to post my experience with giga-international.
A month ago i was looking for a dedicated server to start a gaming community, at first i was looking for something cheap and simple, just for start and check how it was going until i get a better server.
Well, my first server with they was a Pentium 4, i've sent the payment on a saturday so i didn't expect an answer until the monday, and since they say at the website that usually takes 1-3 days to setup the server, i dont care too much about the time.
My surprise was, the monday at 7:52 GMT +1 i receive an email confirming the receipt of the payment, all ok, so i was like, ok, i must wait 3 days.
But no, 2 hours later another mail was at my gmail account with my login data, they had the server up and running in 2 hours when they say in the website that may take 1-3 days to complete the setup, that was a VERY nice start.
Since my gameservers was a huge succes, i have bough the server package with the Core 2 Quad Q6600 and 8GB of ram, same as above, they receive the payment and 2 hours later i was configuring my server.
Actually i host 4 Team Fortress 2 gameservers with 32 slots each, this morning with all the servers full the netgrap was reporting a 1-1.5mb/s continue data transfer rate and the servers running so fine.
The support team was very helpful, when i was thinking to get the quad server they have helped me about the SO choice mainly due the ram.
Also their Windows License offer is awesome, you dont pay the first 3 months of the Windows license, only a little setup fee (14€ for W2008 Web)
Is there any happy The Planet dedicated server customers? I read sooo many bad reviews on here, yet they continue to be the largest dedicated hosting provider and are growing leaps and bounds.
So I thought I'd see if there were any lurkers here that are actually pleased as a customer of The Planet.
I have to tell you about my not so happy experience with Geekstorage.
Let me make it short:
Slow loads, there are hours where it's barely loading, from anywhere in the world, I've sent in 1-2 support tickets, but the only answer I got was that it should be okay again (oversold?), no concrete answers at all.
Right now, I'm having a DB Error on my forum, been so for the past hour or so, still waiting for a reply to my ticket, marked as High Priority.
Support: Slow, just plain out slow, I was assured to get my tickets answered within a hour when I spoke to their sales dude, sadly, they havent been able to hold their end of the bargain within that one.
Overall: They are good if you want to have slow loading websites, fly by the day support answers, and in my shoes, a DB Error on my forum.
I am looking for a new host, anyone with any good recommendations ? Pref EU location, but will also be able to live with a Texas based location.
Toward the end of August 2008, I published this review as that week I became a customer under the DedicatedNow service line. In it, you'll read that I was more than pleased with the service quality I was receiving across-the-board. I prefer the personal control of a dedicated server over shared hosting, any day.
It's been approximately ten months since that review. My opinion of this company has not changed a single iota since I started service. I have since obtained additional services, including Applicure DotDefender, and am researching off-site backup solutions with Josh in the sales team this week.
Performance has been unsurpassed. My single core P4 went about its business for almost 300 days, and the only reason I had to reboot, was due to my own fault, mis-typing 'ip route del /' and hitting enter before specifying the proper address & range to unrestrict. So yeah, the only reason I had a service interruption is because I hosed it my darn self....accidentally.
The times I do work with their techs, I'm met with the same personable, professional individuals I've been working with since the beginning. I figured out the issue I was having with cpmove.
Boil it all down: I'm still thrilled with these guys. I cannot recall a single disruption that wasn't caused by my own ISP, and I love the early email notifications during planned maintenance. Looks like the prices are a bit lower nowadays, too.
when i odered the server i got the server in 4hrs-from this point iam very happy support-is very good there reply are less than 5min,i must say special thanks to Alex Roman,Nicole Smith,Chris Manfre and Omar Ali they helped me in short out all my issues uptime and network-there network is very good,i dont have faced any downtime in my 30days time
billing-still now no issue in billing part Overall iam a happy client of gigenet
I've been a couple of months with KnownHost.com and I am very impressed. Their support was back in touch with me in minutes after e-mailing some initial questions about a new account. That was on a weekend at night. They moved my current site quickly. No down time that I can tell or have noticed. (I check my web site often which is how I caught that A Small Orange was having problems. They continue to be my backup host.)
So far, I think Known Host is worth considering if you're looking for good inexpensive web hosting. More to come.
although i had some doubts on wiredtree in a sales chat, i went with knownhosts for the simple fact of quality of my sales chat.
i know this might be might dumb but when you say yep, i kind of think only kids say stuff like that. or i might think that is only a lazily response for some serious queries. this is one thing i got with my wiredtree chat. dumb i know but working with kids like that is a total turn off for me. i take my online business seriously so i hope my hosting provider does the same as i depend on them. the other thing i noticed with wiredtree is their slow response to questions which tell me the guy was focused on other stuff. this may be harsh but when you compare the likes of knownhosts, i was surprised by the pro answers and fast response on each chat question.
as for price, i think wiredtree is double what knownhost charges. as the economy sours, my $ mean everything to me. their current promo is pretty good to.
from this site, both providers look awesome but i thought i would go with knownhost. if things fail, there is always wiredtree which sounds really fine to.
i thought i would type this out as zac was looking for reviews on why i might go with someone else but does not mean i won't be a future customer. i just think knownhost was a little more impressive to me at first glance.
Can anyone suggest which VPS provider to choose for between the two?
HawkHost's 40% off is really cool and offers lot more than knownhost. However, I really do not want it to be a decision factor and need a quality VPS with least problems and downtime.
This is an 11 day review of KnowHost.com's Managed VPS (VS2 package). As is customary, my site is MachinaDei.com [url] to verify I am on their servers.
Based off my questions here and at another forum, I choose KnownHost.com.
[url]
I am a VPS newbie and have little experience beyond shared hosting on Linux and Windows. So I wanted a managed VPS and KnownHost.com had very quick and well explained responses to my pre-sales inquiries.
It took 3 1/5 hours to get my VPS account from purchase. Which is within the 3-4 hour estimate they state on their site.
Setup was easy, especially since I have never setup a VPS before.
Since purchasing the VPS account, I have been tinkering around on the VPS and have installed Wordpress MU to test. KnownHost.com support has responded to all my questions quickly. Only once did I put it at "High" and got a response in 10 minutes (better than I expected). One of my questions was about setting up my own backup and transferring it to another server. I set the priority at low, figuring I would have a response back later that day or the next as it was not that big of a deal. I sent the message at 1:39pm Sunday and had a response 20 minutes later.
Before I started writing this review, I sent a message asking how to change a regular account to reseller on low priority. I sent my support request at 4:32pm (eastern) and got the response at 4:43pm. I would have been happy with a response in a couple hours. That wasn't to test response speed, I just didn't know the answer...
None of my support request have been tough questions, just newbie questions. So I can not attest to what happens if there is a major issue.
A friend who works with a server farm at a data center tested a 10meg download file for me and got 1.32 - 1.35 mb/s for download speed. Not sure if that is maximum, but good enough for my use.
I was worried that 384meg ram would not run well with CPanel, but so far it has been pretty good. I tend to run at 35-40% ram use on a fairly quite site (high traffic sites are not transferred yet). So figure that is about idle for the VS2 package. I put a PHP script (PHPSysInfo) up to see what my use was at both my shared hosting account (1and1 - stop laughing) and the VPS. Pretty amazed at how heavily used the shared account was! I took a few screen shots of both servers and put in a post on my site.
[url]
My only critique is the support section needs more information for a newbie. So far that is the only issue I have run into... They do have a good forum to use, but I like reading documentation when possible before asking questions.
So I will give two thumbs up to KnownHost.com. If you are considering a managed VPS, I do suggest you give them a consideration. Especially if you are going to need support.
I am considering both WiredTree and KwnownHost at the moment and frankly I was leaning towards WT for I have yet to find a -ve comment about them. KH also has a lot of +ve reviews but I have not researched them as thoroughly as I did with WT to be honest. The only thing bugging me with KH is the pricing as they are more expensive.
Another reason I am drawn to WT is that they offer dedicated servers and that's important since it's a logical step in the expansion path (VPS -> Hybrid -> Dedi) especially since I am going to run a resource intensive app on the server.
I found a couple of comments in this thread interesting and I'd really appreciate if anyone who has had experience with them could provide some more insight. [url]
I am new to VPS. I have little more than 4 years experience with shared hosting. I always wanted to switch to VPS but always tentative since VERY EXPENSIVE for me since I wanted fully managed VPS and I couldn't pay more than 30 dollars (including cpanel)...
The reason I wanted to switch to VPS was because I wanted to start my own mailing service (not much but around 500 users).. But no shared hosting would allow me for it.
Otherwise, I was happy with shared hosting with p4host initially and then hostgator.
I was keeping an eyes on KnownHost specials for almost a year but a month ago, I saw 75% discount on signup and 15% lifetime discount. And while I was talking to sales rep, I found this life time would be applicable to my upgrades as well... Wohooo, what I needed more, I gave a try to KnowHost..
They had been very supportive and answer me everything very quickly (I can't say the exact time since I myself login to my mail after 1-2 hours of filing ticket but there reply is there whenever I login). Since I was new to VPS, I had 10s of issues with setup and scripts. But they helped me with everything and never gave me tutorials to look for myself. Few of my issues were as under.
1- Hotmail Smartscreen issue (every new ip face this problem). I had to contact KH support time buy time to setup SPF, send MSN mail telling them IP belongs to me etc etc. KH Support had been magnificent and for a time being I was thinking that they will kick me off since I bug them too much. But they provided support like a pro...
2- Cron Jobs Issues. I am very bad with setting up cron job since computers is not my field (I am medical doctor by profession). They setup the cronjobs for me like setting up a cronjob for automatic mysql database backup. They not only helped with the problems but also give me detail of what they did so that I learn myslef from it. I am very pleased with the way they answer.
3- I wanted to monitor my VPS with loadavg script. They helped me with the installation of that.
4- I wanted to make my own backups using bqbackup.com (though KH provide backups for free) but because I am more tentative about my work. But I was making mistake setting up cron for it. KH support helped me with that.
5- There were other issues I was facing with A entry and other things, KnownHost always welcomed me and sorted my problem quickly.
In short, I am very pleased with KnownHost. Best part of their support is that they helped me with instalation of some major scripts where I make blunders and in a way I get know how to get that thing to work myself..
I hope they continue with the support like they do currently...
About Their server, I find it excellent. During the one month preiod, it just happend thrice that loadavg on my server went > 1 for only a period of one minute which I think best it can get. 5 minutes loadavg reached > 1 only once...
We moved from FutureHosting to KnownHost after we suffered slow server responses over prolonged period of time. Although I had read many good reviews, I contacted KnownHost and asked a few questions of my own and received prompt, friendly and detailed responses that gave me confidence to proceed. The signup was quick and efficient and all the server details, control panel logins and other important stuff was supplied with no fuss or confusion.Setup and Support
For our site to run we require some extra libraries, I raised a low priority ticket outlining what was needed, it was responded to within 10 minutes and all our requests were completed 40 mins later. There was no back and forth required to get this done and once completed they also provided full paths to the installations without needing us to prompt for the information. Sometimes the small things can make a big difference in your hosting experience and they seem to go that extra mile to help out.
I transferred the majority of our sites from the previous hosts but asked Knownhost to handle our main site. Since this is a dynamic site they arranged a convenient time with us and begun the transfer exactly on time. During the transfer we were kept informed of the progress and the whole process was completed professionally and with no stress or fuss. It was by far the easiest and most efficient site move I have experienced.Server Speed
After speaking directly with KnownHost about our sites and their plans, on their advice we chose a package with less resources than we had at our previous host. KnownHost did not attempt to up sell and instead encouraged us to try it out first and only add to the package if it was needed. Our sites have been running faster than with the previous hosts, the server is more responsive, control panels load instantly and server loads are always extremely low. You would expect some occasional load spikes on a VPS but we have not seen any at all. Up Time
As far as I can tell (we don’t have any external site monitoring) there has been no downtime since moving. Our main site runs a busy vBulletin community (usually around 150-200 members and guests active at any one time) and our members are very quick to complain if it’s slow or not available. Since moving to Knownhost our members have not had cause to complain and our life as server admins has become considerably easier.General thoughts
Trying to sum up the KnownHost experience is quite easy and can be done in one word…boring. Once you have everything setup and to your liking, which quite frankly didn’t take long or cause any stress, then its just a case of paying your monthly bill and getting on with your own business, the server just runs without any issues. We have been there for 2 months now and although have submitted less than 5 tickets, each one has been responded to and completed to our total satisfaction by friendly, efficient and knowledgeable staff. With their well setup and maintained servers that are obviously not oversold, fast, courteous and knowledgeable support plus fair prices for an excellent service, it would seem that they will have us as customers for a very long time.Summary
Presales response quality/speed – 10/10 Signup process/speed – 10/10 Support Knowledge – 10/10 Support Speed – 10/10 Server Speed – 10/10 Costs – 10/10
I realise its early days yet but first experiences counts too. I’ll update the thread again in 6 months time.
Sites hosted on the server submitted for admin verification.
I've been with KnownHost for a little over six months now, and figured it's time to throw in another thumbs up review for them and their superior support.
I signed up with them on March 12 after getting tired of dealing with suspensions at my previous host, and setup for a new VPS-Lca was done in five hours.
Being new to VPS, I of course had no clue what I was doing, and made some changes to the firewall in Virtuozzo. Ooops, can't login to cPanel now. Sent a support ticket in, and 11 minutes later, the issue was fixed. Without them even laughing at me.
Next support request was for site migration. They had it done within an hour, after answering questions about the process that I had, since I wanted to transfer an addon domain as the main domain (couldn't be done that way they informed me).
So, the site transferred in its entirety, and I immediately had problems. The main one being that the old user name transferred over, and I didn't want to use it (trying to forget the entire experience at my previous host). Anyway, it was now giving me ownership errors. I started to change the ownership one by one, then asked support if there was a way to do a batch change. I'd have done it myself, but those wonderful people did it for me in minutes. Changed the database, etc.
But then I encountered a weird problem. Couldn't see any new posts or comments. Turns out some of the tables didn't transfer the first time around. Known Host went back in and transferred the missing tables from the old host for me.
This entire process took two days, with them staying on it the whole time. At the end they even went in and corrected the permissions on the WordPress files, that had changed in the process. I daresay few hosts would be so good as to do that.
Next request (low priority) was asking about eAccelerator, Within 30 minutes they wrote back to tell me they'd installed it. Another low priority request was asking what version of Mod Security was installed. Within 10 minutes I had the answer, plus some helpful hints on it!
A more urgent request had to do with my memory usage going high. I requested to upgrade my plan (which I'd been thinking of doing anyway). On a weekend, they upgraded me ASAP, with no downtime. That helped, but not to the extent I thought, so support went right in and looked around and fixed a problem with max connections, which was at the default unlimited.
Since then, I discovered the offending plugin I was using and removed it completely. And the VPS has been humming along without a hiccup ever since.
So, if you're looking for fast (and knowledgeable) support that goes beyond what anyone can expect, Known Host is the only choice. I can't say enough good things about them, and in fact have recommended them to others in other forums.
The only extremely minor problem I had was with billing last month, when I failed to receive my invoice. I did get a reminder, unlike other hosts that may suspend you for missing the payment. So it wasn't even a problem. I just have to remember to check my account in case the invoice again disappears into the etherworld.
In conclusion: Speed: 10/10 Support: 12/10 Billing: 9 1/2/10
Length of time: I've been with KH in some form or another for several months. (Since March or so of this year)
Account Type: I initially signed up for a reseller account. After I continued to be absolutely amazed with the speed/uptime I took advantage of one of their promotions and sprung for a VPS to do my software developing on. Just recently I upgraded my reseller account to a 2nd VPS, which I use as my production server.
Speed/Uptime: These guys must use top of the line servers because every one I've been on has been astoundingly fast and had little to no downtime.
I receive weekly uptime reports from a couple of different monitors and have yet to see one dip below 99.98%.
My development VPS currently shows uptime at 46 days + The last VPS host I used struggled to reach 21 days
Customer Service/Support: This is what helps set KH apart from "the other guys". Sales and billing are usually answered within an hour or so during business hours. Support is truly 24/7 and is generally answered within 1/2 hour in most cases...even if I mark it as low priority and tell them that my question isn't urgent!
These guys have truly gone out of their way to work with me, which (IMO) is something you really don't see very often. Some providers will do what you ask but provide curt replies that almost make you wonder if you're talking to a machine. I've yet to have a response like that from anyone at KH. Even if it's just "hey I need to elevate this ticket so you can get the most accurate answer", every tech has been courteous and professional.
So, hats off to KnownHost If you're like me and would rather
= Focus more on what your site is doing than the behind the scenes admin stuff = Know that you will get prompt, courteous, and professional support when you need it (and never feel like a dope for asking!) = Be on a reseller/VPS account that you can count uptime by months instead of days
Then I would definitely recommend you give KH a whirl!
I hope to revisit this thread in a few months with an update akin to "Still going strong!" VPS info has been submitted to mods for verification of my account with KH
So, I no longer required my VPS at Knownhost. Stopping service was a snap. Sent an email off to billing, no questions asked. Done. So? Why would I post this? I just wanted to state that my whole experience with Knownhost has been TOP OF THE LINE, the whole way. Support was always responsive, the service/downtime notifications were a snap via rss, I have NOTHING to complain about. Hell they even sent me a Christmas card :-)
So, what proof do I offer? I utilize a 3rd party Uptime service to historically log outages on various servers, let's look at the downtime report for the KnownHost VPS: ...
I've been with Knownhost for 1 year (and a month or so). In that time, I've purchased a second (and soon a third) VPS with them, and moved most of my sites there.
They are fantastic.
The support is great, even for complex tickets where there is confusion, they are patient and generous. The uptime has been excellent, and the servers are fast. I have total confidence in Knownhost ... and I've not felt that before for any other provider.
I reccommend them totally.
I still wish they'd update their website though - I don't think it reflects how awesome they are.
I have been with KnownHost for just over 2 weeks now and am EXTREMELY happy with the services provided. I recommend them to anyone who cares about customer service/uptime. The basic VPS that I'm on has been powerful, no issues at all, and support is extremely quick. The reason I am writing this quick review is because I just submitted a support ticket at 1:40AM on a Sunday (Pacific time) and received a response at 1:55AM. When these guys say 24/7 support, they mean it.
I will try to do another review in a few months, but am extremely happy so far. Try them out if you've been searching for a VPS provider - you get what you pay for with KH.
Knownhost provide free migration until unless cpanel matches and I was using dreamhost who are using custom panel and from here the whole fiasco started.
I had to do the migration myself and everything went fine.. but few problem which started here as I was not aware of the permission.
I installed Cpanel from the WHM and done the migration..
I'm facing few little problem and I will appreciate if someone can give me a helping hand here with this problems and tips.
1. Wordpress pLugin Installtion : I can't install plugin directly from my wordpress dashbaord. It's asking for host information (FTP), but I would like to be like what i had it in previous host. I know issue is with the permission but I don't know how to resolve it. If you can give your 2 cents here and keep in mind I'm a newbie with server stuff so proper steps will be much appreciated, or I have to open a support ticket to Knownhost, what should I ask them to do. This is what I can see here "To perform the requested action, connection information is required."
2. WHM optimization : From my understanding any system when installed is a raw system, either be a computer, server or wordpress and we have to optimize it. So What do I need to do to optimize the performance of my server (WHM) and hardening the security.
3. Cpanel Security and Optimization : I have create a cpanel and Same questions for cpanel, anything I need to do to optimize the cpanel in terms of security and performance.
I will appreciate any information here as it will be helpful for me and I'm sure for other newbies like me.
