In what appears as an even bigger mistake by alphared and I would expect some legal action against them even more. Alphared apparently will be trying trying to charge for service while the billing system and everything else was down.
How were we supposed to cancel, pay or do anything if we didn't want the service? How can they expect to have people pay for service when some of us have already moved and paid for service elsewhere?
I had confidence in them coming back, but I will for sure continue to move away. They couldn't manage the company and expect us to pay for service when we had no option to cancel.
Directly from the chat:Me: This is in a general sense, are you going to be charging everyone?Jay Merritt: It would only make sense. They have been receiving a service and support.
What are the thoughts on that, you may have moved. But you may have some bills coming your way.
I have 2 weeks ago bought a VPS. The guy (Sven) told me that i got the the VPS that evening (4 October). At 6 October he didn't answer tickets anymore and i didn't got my VPS.
At 10 October i asked PayPal to get my money back, cause i didn't got a VPS when i payed it. Today i got a e-mail that i got my money back.
A friend of me got a server from Valueserver (same owner as VPS4Less) and had the same as me. He didn't answer tickets anymore, and doesn't send invoices.
Are there any other people who had the same as me or my friend?
I did an update to Apache via WHM and selected Zend & installed it.. I then find something on another forum saying they charge $960...
Is this true? If so, why have I never been charged this before. I've had Zend on my servers for quite a while installed by admins managing my updates from theplanet and such.
I was looking for a domain name and registered it with 1and1 last year, for UK 11 pounds approximately. I then found that they were also charging me approx 30 UK pounds every six months for web hosting space that I did not ask for as I have a great host elsewhere. I have gone to their site and tried to cancel the web hosting while retaining the domain name but it only allows me to cancel the domain name, which I don't want to do. I have tried contacting them multiple times over this additional charge and get stonewalled every time with a standard response that the money is due on my contract. In the circumstances I would like to transfer the domain name to another host as renewal is a couple of months away, but I'm scared that they'll find some way to stop me doing that? ....
i have already canceled my plan with zone.net more than 1 month ago and no longer use their service, but they are still charging my credit card. i tried emailing them several times and did not get a reply. dishonest webhost i would say, i tried to resolve it, but they refuse to reply to emails so theres nothing i could do other than reverse the charge.
In short, we've tried for months to contact a client and he's basically fallen off the face of the earth. Emails were originally received by his mail server, but now they bounce. His phone used to ring and we could leave voicemails, but now it goes straight to voice mail. I have a weird hunch he passed away or went to prison or something. We haven't heard from him in about 45 days.
He has pretty expensive hardware that any reasonable person would want back, but it's eating up a lot of space on the rack considering it's unpaid for.
So here's my question to other providers: When a colocation customer is completely unreachable (phone, email, etc) and way past due, what do you do with their hardware?
And customers: what would you want done with your hardware?
My Nameserver and FTP went down 3 times for the past 1 week. Each time they went down, i need to restart them using WebHostManager. Is there a setting problem on my server as I hv been getting this error msg email from cpanel every day:
IMPORTANT: Do not ignore this email.The hostname (server.etrendstudio.com) resolves to 208.69.32.130. It should resolve to 66.228.124.51. Please be sure to correct /etc/hosts as well as the 'A' entry in zone file for the domain.
**************************************************** However, when i check my cpanel setup is stated as follows:
Adding an A entry for nameserver ns1.etrendstudio.com
Found your nameserver to be: ns1.etrendstudio.com Found your domain name to be: etrendstudio.com Found your nameserver name to be: ns1 Found your nameserver ip to be: 66.228.124.51
If this looks correct, Found your nameserver to be: ns2.etrendstudio.com Found your domain name to be: etrendstudio.com Found your nameserver name to be: ns2 Found your nameserver ip to be: 75.126.115.78 If this looks correct,
**************************************** IS THERE A SETTING PROBLEM?
I have a blog (hindigo.net) registered and hosted through mydomain.com (Standard Windows Package). For the past days, it has been unaccessible most of the time (either keeps trying to load without success, or loads a blank page).
When accessing the site structure through FTP, all files are fine, and I can access the control panel without any problem.
I tried to get some info on possible server updates from the support, but their answers are not very informative:
- either a server update;
- or the site is working fine (it was indeed yesterday late, as I am in Asian time zone);
- or they ask to put DNS to NSx.MYDOMAIN.COM, while the hosting solution automatically puts NSx.MYDOMAINWEBHOST.COM
Am I the only one facing issues this past days with MyDomain.com, or is this general?
I am in the process of switching to another provider (Infomaniak.ch) anyway, but if this is a personal situation only (e.g. site attack?)
I thought they were phony like the BlowOutHost person who scammed $140 out of me.
Their deal looked too good to be true, and just what I wanted and at my price. So after a week later, unable to find similar deal I decided to finally take the chance and purchase a server.
I got my server on 6/9 and it has been just awesome so far.
I saw an alphared banner the other day here on WHT, and checked out their prices, and WOW (Yes, I know the old adage...I don't need to hear it...)
I did some searching and read all about the drama that happened around them several years ago. I'm not interested in that. I want to know how they are now. Has the level of service gone up or is it still in the crapper?
Wow, I never knew I could waste so much time and effort on one company.
So as you can see this is not good.
I ordered their $20 VPS, and about 24 hours later I recieved the information regarding login. I logged in, and every button I clicked said Service not available. So I figured it was just because it got set up, so I submit a ticket and get a response that there is no problem.
2 Weeks later, I am submitting the same ticket. Same Response.
3 Weeks later I am on chat with them 5 straight nights, and different people keep telling me my server is overloaded and will get moved by morning. And guess what happens in the morning... "Service not available" for everything in Plesk. 20 Ticket reply's later, no support. Nothing works, so basically I got to the point I just demanded a refund and cancellation of anything service they tried to provide me.
I haven't even been able to successfully see my index.html....
They completely lied about every thing they did. It is the worst company I have ever dealt with regarding anything. Please dont make the mistake I have made.
I will keep you guys up to date on how long it takes them to cancel my service, and if they refund my money... If not they should be expecting a full inbox.
I am currently deciding between these 3 companies for a vps solution. They all seem to be solid and provide good deals. I would just like to know everyone's experience in terms of speed, uptime, support handling and stablility.
I'm thinking of getting a 40GB/2500GB VPS with Alphared. It'd be serving static files (~10MB each), and no dynamic content or files.
Support is not the most important thing (Yes, I read the older topics ) since it would be a secondary mirror for download only. However for it to be effective I'll need to be sure about performance & bandwidth allocation.
Has anybody ever used them for this kind of thing? Are you able to really use all 2500GB for the (relatively low) fee of $49/mo? And if yes, how is the speed per connection? 200K/sec possible during peak times?
I don`t know what will be with AlphaRed but for me current situation don`t look good and look like every day they can shutdown all servers without warning....in this moment cPanel licenses stop to work, alphared site is down, uberbox is down...somebody know more info?
I thinking to move all my sites to other host and still I don`t know where to move all...
I need 400-500Mbit dedicated BW, 6000GB on hard drives and few servers....also, I need stable network, true 24/7/365 support, good prices
In this moment I thinking about choopa.com but I don`t know much about them...to move all data and setup all I need few days and before I do that I must find good host...
I ordered 5 servers from alphared.com, I spent an entire evening explaining to their sales person what I required.
In the end I decided on 4 Duo's and one P4. All to be connected with a Gigabit private Lan and to share 10Mbit premium bandwidth. I was promised it would take approx three days for this to be setup.
One week later I was met with an apology that the price quoted would unfortunately have to be tripled due to a mistake.
I paid $3,500 setup. Its now three weeks later and I have NO service.
I follow up every few days and am promised the service will be up soon.
STILL NO SERVICE!
Today I'm met with ANOTHER email saying it will be 10 days to allocate me 32 IP's. Not to mention the mess that every few days I'm asking how I want the servers setup.
I have missed my deadlines, my current provider is still billing me, my clients are moaning that I"m doing nothing about our current providers issues.
Are there any decent providers out there? or is finding someone who is competent and does what they say a pipedream?
I got a email yesterday from a company called clickandbuy.com saying that i signed up for their account and that i authorized AlphaRed to debit the account automatically.
I never gave AlphaRed or this clickandbuy to create or debit any account. Whats their angle on this scam? i don't get it.
I was a customer w/AR back in June for one month. I canceled and got my money refunded because their network was not performing.
I am considering getting high bandwidth hosting from either alphared, choopa, or leaseweb, but before I do I would like to ask you which one would give me the best speeds, globally. Any other info that you can provide would be useful too. Thanks!
Also, if you can suggest another host for high bandwidth that is very reliable and has great ping results for the us, europe, and asia, i'd be interested.
A friend and I ordered a dedicated AlphaRed server, drawn in by the excellent pricing.
We were problem-free for a few days, until I noticed my irssi (IRC chat client) screen detach. I assumed I accidentally pressed something, and continued chatting. Then it happened again, and a few more times. I looked at the last people to login to my shell, and it showed that an AlphaRed employee had logged into both 'root' and my personal shell. The employee was reading my chat logs in real-time.
The AlphaRed employ did not only read my chats, but participated as well. You may find logs that here: pastebin.ca/raw/1057127
Some excerpts:
05:05:40 <@infid3l[eMo]> hm.. 05:05:48 <@infid3l[eMo]> =D i love finding hacked shells 05:05:52 <@infid3l[eMo]> especially when they're on my network 05:06:01 <@infid3l[eMo]> and then snatching control of them =D =D 05:06:44 <@lifelike> = d 05:06:53 <@infid3l[eMo]> so whats up ppl 05:06:58 <@infid3l[eMo]> sorry to break into your conversation =D
and:
05:08:00 <@infid3l[eMo]> lol=D 05:08:30 <@infid3l[eMo]> I guess infid3l wants the screen back 05:08:35 <@infid3l[eMo]> eh, i'll give it back. 05:08:41 <@lifelike> lol who u 05:08:42 <@infid3l[eMo]> I'm watching you =D 05:08:55 <@infid3l[eMo]> I'm Alpha Red's network admin 05:08:59 <@lifelike> looool 05:09:01 <@infid3l[eMo]> I run the network this box is on
I then realized that this AlphaRed employee thought that I had somehow hacked the machine and gained root access. This box was unmanaged, yet the employee did not consult the owner to verify that I was a legitimate user. When the employee discovered I had not hacked the box, he claimed that IRC daemons were against the AUP. Below is the only mention of IRC in the AUP:
``11. Clients running IRC daemon are required to take immediate action on notification of any botnet or suspected
DMCA activity on the server. Such action shall include immediately closing any channels related to such activity.
Clients refusing to take such action or provide access to Alpha Red to take such action will have all access to the IRC daemon ports blocked and may be terminated without further notice.'
When I made the employee aware of this, he claimed there were complaints made about the IRC server. When I asked what the nature of the complaints were, he said he was not at liberty to discuss it. I personally doubt there were any complaints, as the IRCd was completely legitimate and exclusive.
I talked to the employee via ``wall'' messages via the root shell for a while. When I mentioned how unprofessional his way of dealing with the situation was, he told me he had control over the network and he didn't have to be professional.
While talking on the phone the employee told me I should have notified AlphaRed about running an IRCd. Nowhere in the AUP did it say anything about notifying AlphaRed. The employee acted like it was common sense -- which to me, it wasnt.
With no evidence of illegitimate activity, AlphaRed still refuses to allow an IRCd to run on our box. Even though it was their mistake, we are the ones paying for it.
AlphaRed offered no apology, and only left us inconvenienced.
how many companies are exploiting the alphared fallout.
In a thread in the outage forums where alphared customers are trying to figure out what is going on, you have competition posting in there with there flashy signatures and telling them to go look at the OFFER forums where the top 5 posts have 'alphared refugees'.
It is an abomination to this community and completely irresponsible.
A company has gone down the drain, peoples DATA and possibly livelihoods has been lost and it seems the vultures have come to play, competition take over outtage threads acting as if they are giving some sort of advice but in reality are only trying to advertise there SIGNATURES which is a an advertisement. Can you say exploitation?
Is this what the world has come too? I am disgusted
Alphared refugee - bandwidth special bummer6666 Yesterday 11:22 PM by bummer6666
^^^^^^FDC ?
Quote:
AlphaRed Specials Rodney-E2
How many other companies are going to participate in the fallout and exploitation of people who have maybe lost everything?
The ANNOUNCEMENT thread in outtage forums is this [url]
Got posts like this [url]
Like this [url]
and EVEN WORST POSTS LIKE THIS [url]
Complete exploitation of one company's failure and members on this forum are completely taking advantage of the situation.
Reminds me of the shark/bankers of wall street taking advantage of every weakness they see specifically for financial gain. With the current economic crisis it makes me ashamed to be associated with the likes of these.
Its a video and picture sharing website for India.
In the first 1-2 months, I will need around 250GB storage and 2TB bandwidth per month. After that, I will need much more. I have no idea how much I bandwidth may need. So I may go to a 50Mbps unmetered bandwidth; to limit my bandwidth cost.
My budget is around $400 per month. I want to have server(s) in west coast as it will be closer to India.
I have narrowed down to FDCServers and AlphaRed; as they both offer unmetered bandwidth for cheap. I will start with metered bandwidth and then go to unmetered bandwidth when my bandwidth demands exceeds.
