Servstra - Server Unreachable For 3 Days

Jul 30, 2008

My server with Servstra has been unreachable for 3 days now. The only replies I get from support is "have patience". I wish they would tell that to all my customers that are leaving. They have not even given me a full explanation of what is happening. They do not provide a phone # for me to call either, so I am at their mercy now. Guess it's time to start looking for a new job cause my hosting business is gonna be gone after this.

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Servstra For Dedicated Server?

Nov 11, 2008

I'm wonder if i can choose Servstra for dedicated server.

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Virpus = Ticket 11 Days Old, Started Working On Issue 6 Days Ago, No Word For 4 Days

Nov 28, 2008

Virpus = Ticket 11 days old, started working on issue 6 days ago, no word for 4 days!

Thats Virpuss customer service and its plain silly.

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Servstra / LayeredTech Moving SAVVIS To Databank

Mar 9, 2009

I received an e-mail that goes like:

"Data Center Migration Efforts Underway, from SAVVIS to Databank"
"The LayeredTech data center have informed us that in an effort to optimize the network architecture, they are planning to move all servers from SAVVIS location to a more centralized facility, the DataBank data center which is also located in Dallas."

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Servage Say "we Give 14 Days Grace" But Then Suspend Account In 5 Days

Apr 5, 2008

I guess you can fugure my account expired with servage.
but to tell you the truth, I am so P OFF at them

I opened a ticket on my last day and asked if I can move it from 14 months (that I started with) to a 6 months renewal because I could'nt afford to pay the £74 they wanted, and apologised for this. They said I'd have to pay the 74 pounds first and then change my billing to 3 or 6 months.....

I replied saying can I then pay a sum now and a some next week. as I don't have that with me at the moment but wednesday 9th April I wil be able to remew it all

They replied with:

"Hello Ahmed
there is 14 days grace period for customers before account gets suspended."

So I thanked them very much, because like that, instead of paying in installments, I can just pay them the whole amount before the grace period was over, otherwise I would've backed up my data and moved it another server, or on my computer till I remew the whole amount....

5 days later (today), I log on to my account, and it has been suspended as I hav'nt paid for 5 days...thats 9 days before the "grace period"

and now all my domains have this dirty suspended page that they have, and I bet I lost half my members and customers like this, as when I see this page on any domain I enter I never go back to it!

I say to my self its my falt, I should've paid when I had to.....but money was tight, and I told them....and they gave me the 14 days, I did'nt ask for anything, but I thought backing up all my sites and my webdriver that I have with them would take me ages, plus the pages have alot of content that would be a hassle, if I have a "14 days grace period".

This is the first time servage have lied to my face, and not by answering a question with yes or no, by saying a feature they have that does'nt exist and but wednesday I bet all my customers and members would've found somewhere else to hang out, as I only contacted them through the mail server on the site and my forum, now I can't even right "we will be back soon....don't go away",

I thought I warn you guys about this grace, if you have an account with them make sure your ready to renew before it expires, and don't believe most of the stuff that they say.

OMG, I used to promote for these people, and tried hard to always say good stuff about them, you see my sig, it was a promotion for them with a coupon code (that I dredfully apologies about to the administration for not reading the rules properly), and I get in return a lie straight in my face with no warning and no way of accessing my database what so ever.
Just be warned Guys, don't believe everything they say to you and backup all the time because you never know why they suspend your account.....even if your on thew right track

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Domain Unreachable

May 15, 2008

I currently have the domain: filmmakeup.tv hosted with ThirdSphere and it currently has a redirect to my main site: framptoninstitute.com.au. However, my last website creation team setup this redirect and for the life of me can't figure out where the redirect has been setup; checked all HTAccess files, URL Redirects and Sub/Domains on here with no success.

My problem is I basically use ThirdSphere to host files/pictures and most importantly my Forum - SUPPOSIVELY located at filmmakeup.tv/forum HOWEVER as you can see the above link, or for that matter ANY extension of filmmakeup.tv directs me to an error page.

Nothing other then the default address with NO extensions work, I can't even get to images, PDFs or anything I've uploaded...

The only way I can access files/folders is if I go to my URLs DIRECT IP.. This is no good for my clients because I want them to see Filmmakeup.tv and not an IP Address..

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NewEgg Unreachable

Jul 30, 2007

Anyone else been having trouble reaching NewEgg's site? I wonder if it is just my ISP or not.

I have not been able to reach their web site at all this week.

If someone can reach them, could you grab the toll-free number for me so I can give them a call?

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Making Destination Unreachable

Aug 3, 2008

Hey heres what happens when i do a traceroute to amazon - over a maximum of 30 hops:

11 33 ms 35 ms 36 ms ae-7.ebr3.Atlanta2.Level3.net [4.69.134.22]
12 58 ms 53 ms 54 ms ae-2.ebr1.Washington1.Level3.net [4.69.132.86]
13 53 ms 53 ms 53 ms ae-81-81.csw3.Washington1.Level3.net [4.69.134.1
38]
14 47 ms 48 ms 47 ms ae-3-89.edge1.Washington1.Level3.net [4.68.17.14
4]
15 * * AMAZONCOM.edge1.Washington1.Level3.net [4.79.20.14] repo
rts: Destination net unreachable.

Trace complete.

Is there a way my server unreachable without installing a hardware firewall?

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Colo Customer Unreachable And Past Due

Apr 16, 2008

In short, we've tried for months to contact a client and he's basically fallen off the face of the earth. Emails were originally received by his mail server, but now they bounce. His phone used to ring and we could leave voicemails, but now it goes straight to voice mail. I have a weird hunch he passed away or went to prison or something. We haven't heard from him in about 45 days.

He has pretty expensive hardware that any reasonable person would want back, but it's eating up a lot of space on the rack considering it's unpaid for.

So here's my question to other providers: When a colocation customer is completely unreachable (phone, email, etc) and way past due, what do you do with their hardware?

And customers: what would you want done with your hardware?

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Error Sending Response: Host Unreachable

Aug 12, 2008

Anyone know what this means?

from /var/log/messages

Aug 12 00:50:31 myserver named[2741]: client [data center ip]#4673: error sending response: myserver unreachable
Aug 12 01:00:02 myserver named[2741]: shutting down: flushing changes
Aug 12 01:00:02 myserver named[2741]: stopping command channel on 127.0.0.1#953
Aug 12 01:00:02 myserver named[2741]: no longer listening on 127.0.0.1#53
Aug 12 01:00:02 myserver named[2741]: no longer listening on [server ip]#53
Aug 12 01:00:02 myserver named[2741]: no longer listening on [server ip]#53
Aug 12 01:00:02 myserver named[2741]: exiting
Aug 12 01:00:02 myserver named: succeeded
Aug 12 01:00:04 myserver named[3115]: starting BIND 9.2.4 -u named
Aug 12 01:00:04 myserver named[3115]: using 2 CPUs
Aug 12 01:00:04 myserver named[3115]: loading configuration from '/etc/named.conf'

And I got an email from System Integrity monitor that DNS & SSH were restarted

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Server Keeps Crashing Every Few Days

Apr 20, 2008

One of my servers at FDC Servers is crashing (= kernel panic) every few days since we got it.

The specs of the machine are:
C2D E6550, 2 GB

Linux .. 2.6.24.4-64.fc8 #1 SMP Sat Mar 29 09:15:49 EDT 2008 x86_64 x86_64 x86_64 GNU/Linux

I opened several tickets with FDC, after running memtest and clocking down memory they say it's not a hardware issue but software related.

Quote:

I see that according to this ticket, memtest has been run without error and the memory was even slightly clocked down to avoid problems. It appears that the errors you are reporting are software related...

I already tried several kernels and different application versions.

The server is only running lighttpd.

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Server Not Reacheable For Periods During The Last 5 Days

Aug 11, 2008

some customers contact with me and told me that since 2-3 last days, they can't reach sites wich are hosted on my server(for a liitle time) for example 2 hours and then again after 5hours for 10 minutes and etc.first i thought that was problem with their isp but i dont think so because we use the same isp with some of them(customers) and me and other friends of me we reached the same sites at the same time when the others(customers) can't. do you think its something with the apache in my server?blocks some users? some ideas that maybe has to do with the problem i mention?i think that is sommething with the apache.any ideas white might be?

operating system centos

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Server Attack Causing Problems For Three Days

Jun 18, 2008

Ever since Monday morning, my site has had problems because the server at my host is under attack.

Most of Monday my site was down. Then Monday late afternoon, it came back...I thought. The forum is up and running, but the rest of the site, built on WordPress, is screwy.

Most of the plugins aren't working because of inability to connect with the database.

I can't log in to my cPanel at all and haven't been able to since Sunday.

This is the first time I've experienced anything like this, lasting this long.

It has me wondering if I should start considering a new host. I have loved their service, especially their speedy support (native English speaking to boot) so I hate to leave but I'm not sure if their service is going a little downhill or not.

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PC Core - Server Was Down For 9 Days, Still Waiting For Refund.

Oct 30, 2008

I've not posted feedback for past providers that haven't been so good, but due to bad service and a lack of refund after nearly 2 weeks, I really need to post my situation.

The site is pc-core.net, and they have had some fairly decent offers going on WHT.

After 5 days of good service from the dedicated provider PC Core, I ran into possibly the worst 10 days of running a website I’ve ever encountered and a further 12 days without a refund.

Here’s my story.

I signed up for a dedicated host in September, and my machine was made active on 25/09.

The server went down 5 days later on 30/09, and it took more than 24 hours to get it back up. So now we’re running on late 01 Oct 2008, but slow and sometimes unresponsive. The site then goes down completely on 05 Oct 2008. A response on 06 Oct 2008 saying they’re looking into the situation. Had to then wait 2 days, and post 3 replies to get a response on 08 Oct 2008.

One last response on 09 Oct from support, then I had to update the ticket 10 times to get another reply on 14 Oct 2008.

The server was down for 9 days with little to no response from the tech support, despite me continually trying to contact them.

Server back online briefly, then down again on 15 Oct 2008.
On 16 Oct 2008 I placed a ticket applying for a refund, which should be instant and my account cancelled instantly. Refund request finally got through on the 18th, server down but my account on their site is still live (so I’m still being invoiced via PayPal).

Their refund policy:

If for any reason you are unhappy with our service, and wish to leave during the first 30-days, PC Core will refund your purchase price less applicable fees in full.

It’s now 30 Oct and as I write this I’m still waiting for a refund (12 days waiting for a refund, still no response), still waiting for my account to be cancelled and I’ve posted numerous tickets asking for an update during the last 12 days.

I was told that they may pay me for the remaining days I had left after cancelling.

Surely a full refund is in order? Or at least the downtime and remaining time for the month.

I’ve been with 4,5 dedicated providers in the last two, three years but I have never seen any take more than 5 days to respond to server downtime, it’s appauling. The only thing going for the provider during my month with PC Core was that the staff were kind and helpful when they were around to give it.

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DNS Migration: People Still Accessing The Old Server After 4 Days

Apr 3, 2007

I migrated my server on friday, and I changed the IP address of my DNS. There are still a few customers accessing the old server. What can I do? Is it possible to flush some persistent DNS cache somewhere?

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Geek Rack - 8 Days After Payment, No Sign Of Server

Mar 12, 2008

I paid for a server with GeekRack.net 8 days ago, and have seen no sign of the server being setup.

Now I know they are just a Burst.net reseller, they don't own or order the hardware or even have physical access to the servers, they simply get 25% off Burst.net and just resell their servers. That said you'd expect at least some sort of notification on when the server would be ready by, especially by now, right?

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Site Down For 4 Days

Jan 24, 2009

My site is down for about 4 days now. The hosting company's website support area is not accessible either. I do not have access to phpmyadmin. No one from the company is contacting me to let me know what the problem is. What can I do to bring my site back to life again?

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My 3 Days With VerityNet.net

Aug 1, 2008

I want everyone to know that the purpose of this post is to ask for help, and nothing else.

I bought a VPS from VerityNet one night. The next afternoon,I found out that my server was not setup yet and I had to call in for it to be manually setup. Great! Now I can get going, except for some reason I am not able to login to their PPP (Parallels Power Panel) and not able to login via Remote Desktop with the username and password supplied in the e-mail. So, I called in and told them I was not able to login, so he suggested a password reset. He said he would send me the new password via e-mail, but it took almost until next morning (Today). I tried to login using the new password for both Remote Desktop and PPP and it has failed to work, again. Next, I went back on their website to pull up the 1800 number to call them (By the way, this is the SAME number that I used Yesterday.).

When I dialed that number, it saids "This mail box does not exist".

What should I do at this point?

A) Stay with them, and try to work things out.

B) Get a refund

C) Stay with them, and ask for compensation for the 3 days.

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Bandwidth >> 200 GB In 5 Days

Jun 7, 2007

Today I noticed huge bandwidth usage on one of my site. This site is a picture site and average bandwidth usage was about 2 - 3 GB / day. But during last 4-5 days, this site has use more than 200GB of bandwidth.

After going thru the logs, I find that an email (or more than one) is in circulation having hotlinks to almost all the images (over 2000 high quality pictures) in one email.

This email has been send to thousands of ppl by some group / person. Now these emails blowup all my bandwidth without any page view / ads being served. I was really horrified to see this. In panic I renamed the folder holding the pictures and changed all my html files pointing to new folder.

But this does not seem to be the solution. Again someone could do the same thing again and again. Further, if I am changing the folder / location of pictures, I don't know if it will affect indexing of images by goggle images as this is a main source of visitor at my site.

Can I do something to stop this miss-use? I really lost money due to this over usage. How can I make sure that this thing is not repeated with my site?

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VPS Hosters These Days

Jul 26, 2007

It seems there's a shake-up going on in the VPS business, first BuyaVPS has issues with network, X1services with Cpanel problems, PrimaryVPS not responding for 9 hours, myVPShost downtimes, SolarVPS double-billing, the list just goes on and on.

I've only seen 2 good reviews lately: Wiredtree.com and Imountain.com. JaguarPC gets good comments and that Rocksomething company does too.

What's up with the OTHER providers? Please post your postive reviews with any companies you are with right now. Please don't post any more negative ones, there are too many already

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VPSland My Own Review 9 Days

Jan 26, 2009

yeah,after a whole day research for a cheap/quality windows VPS,landed on vpsland.com from a blog review. (lol'd at myself because last 2weeks,i dont even know bout this forum) subscribed with the cheapest windows VPS with 512mb RAM with a hope that my tiny little mt4 will run lawlessly.for 9 days,it works perfect without any problem.but last night,I cant even login with RDC at all.so I open a support ticket bout it.I even updated the support ticket with explanation what i've done in order to login my VPS.all failed.around 10 to 12hours later,they replied saying that my RAM not enough and propose for an upgrade.i just like WTF...

in 9 days,no problem at all running my app.yesterday,suddenly not enough?so i replied back saying that MAYBE YOUR COMPANY oversold it? ...

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[30 Days] ServerBeach Review

Aug 11, 2009

I have always wanted to be a customer of ServerBeach since I found out that they hosted YouTube and so on. I have found their prices to be kind of high compared to all the others until they started offering their "Twitter" deals, and that is how a price I could not turn down came into my life.

Well, I ordered a server through Server Beach 7/12/2009 and have been rocking it out at 100% uptime since they set it up for use on 7/14/2009. When I first placed my order I had to send in a photo ID and such to verify it was me ordering the server, which I found to be kind of reassuring knowing that the datacenter took fraud that serious. It might have just been me though!

Server Specs
AMD Opteron 1218
2 GB DDR2 Memory (up to 667MHz)
2 x 500 GB 7200 RPM SATA II , RAID 1
Unlimited (10mbps) bandwidth (AKA 3300ish GIGs?)
Herndon, Virginia

So far, I have had NO network problems! My server is located in their Virgina datacenter outside of Washington DC. Which is a blessing coming from a former FDC Servers user. They have a super fast network, websites load fast.

I have had to contact support a few times, and they were knowledgeable and extremely helpful. One thing I love about ServerBeach support, is that they treat all questions as a true problem, even if it's just a question that has nothing to do with the server being down or anything like that. Support also answers tickets amazingly fast by the way!

I love the fact that I have a set account manager. I love being able to call a single person if I need something outside the realm of support needs.

All in all, these first 30 days have been spectacular, and I look to spending a long time with ServerBeach.

Side Note!

My Previous Providers have included FDC Servers and The Planet.

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SingleHop Review (3 Days)

Sep 25, 2009

I just wanted to give you guys an account of my experience with SingleHop, having signed up 3 days ago.

I come from a Shared Hosting Background, then briefly moved to VPS and after having a very dissapointing experience with VPSLAND's VPS offering, I decided to go for Dedicated hosting with SingleHop.

It was a close call between SingleHop and SoftLayer, but in the end the better pricing and website along with positive reviews of SingleHop persuaded me.

So far my experience with SingleHop has been very positive. The Server was setup and up and running within hours of signing up, and the performance is great. I've had zero problems and all helpdesk queries were answered and resolved within the hour.

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Caratnetworks 10 Days Review

Oct 9, 2009

simply this company is one of the best i have seen so far.

i don't really seem to find something bad to say.

support is extremely fast "i opened about 2 tickets and they were answered within 5 minutes if not less and solved too" they also offer live chat support in case you needed it.

the prices are very good comparing to all others competitors.

setup time is less than 1 day " mine took about 10 hours or less.

i highly recommend them for anyone wants to host his websites in CA.

they also offered me SWIP at no extra cost .

i didn't have any down time so far and the server is working more than i expected.

over all rating : 9.5/10

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VPSville Impressions After 4 Days

Oct 7, 2008

We moved our hosting from Knownhost to VPSville approximately over the weekend and here are the initial impressions of VPSville. By the way, Knownhost support is great, the best, and we had no problems with them, just wanted to get the server out of the US.

We decided to try out VPSville based on the few reviews on this site and taking on their supposedly 'Stellar 24/7' support and 'Satisfaction guarantee' as promised on their website.

The few support tickets initiated so far were either answered very late (up to several days) to one ticket not having been answered at all.

The answers themselves were not very satisfactory and very incomplete, and kept recommending irrelevant 'upgrades', instead of trying to tackle the problem. I solved one ticket issue on my own, but got the reply that basically a tiny server (HIB 1 - 128MB guaranteed RAM with 4x Xeon processor) is 'too tiny' to even support attaching e-mail attachments larger than 2MB via Roundcube, so that I should 'upgrade' to HIB2 (256MB RAM guaranteed). Now, having used Roundcube on a VPS with 128MB RAM and having researched the issue with Roundcube, I know that it has to do with modifying configuration files to reset the maximum upload limit, etc. All I asked was for was the easiest way to go about doing it, since they are the 'experts' and this is the first time using an HIB LXAdmin for me.

Regarding the servers themselves, the setup was instant and I have no problems with the servers, very satisfied.

It's just the support that makes me quite skeptical. I really think that either the VPSville support are manned by nameless non-technicians or their priority is to have their customers upgrade over every issue, instead of helping to tackle the problem.

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Hacked 3 Times In 2 Days

Feb 7, 2008

In both cases a hacker created email accounts (through cpanel?) and then sent out spam through the webmail system. I don't see on the log where they accessed the cpanel, so I'm thinking they may have done it on another day, or they may have done it using some remote script.

Here's what the log looks like.

83.138.172.72 - - [06/Feb/2008:04:52:56 -0600] "GET /webmail HTTP/1.0" 301 0 "-" "Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; Crazy Browser 3.0.0 Beta2)"
82.128.5.177 - - [06/Feb/2008:05:52:14 -0600] "GET /webmail HTTP/1.1" 301 5 "-" "Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322; Crazy Browser 2.0.1)" ...

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Crissic Down For 2 Days, No Reply

Dec 15, 2008

I'm a customer of crissic and now their server is down for about 40hours.
And Skylar is not responding again.

Anyone else having my problem?

What should I do?

Can anyone from LSN help me and restart his server? This time is much worse than Cpanel license being expired. At least at that time websites worked...

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Ddos Attack, Been Down For 2 Days

May 24, 2008

Some jerk has been attacking my Windows based server for 2 days. Basically he said he has 600+ bots that connect and look like normal users. The site has been down and we have lost some serious income.

I was thinking about just using GigeServers ProxyShield as I thought it would be the easiest route but the $1000 a month is a bit much.

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Findings From The Last Two Days On FumiNET

Apr 23, 2008

This is my findings from the last two days on FumiNET.

I had found them here on WHT and began browsing their website. It looked alright, they had decent pricing. I began speaking to them about reselling their UK lines, and their cheap "Berkshire" line was very appealing to me. I asked for more information and began planning with the HostingForYou staff because it seemed feasible.

I spoke to "Dawson" who goes by the email root@fuminet.com. He assured me the pricing was sustainable and said that their "partner" company was eating the bills on the losses. I was gullable enough to bite and decided to set up the offers and post them here on WHT. I was then contacted by a few very kind WHT members who told me that they would be losing at least $800 a month per rack and I immediately had began pulling the order links. (This was entirely stupid on my part to even go along with this).

I then began to look further into this "company". I went to WHT IRC just because I wanted to go there and I just hapened to land during a discussion about this company ...

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