Typically I don't post reviews on the forums but I guess I will go ahead with this one . We ordered our first server in November .
First off for those of you who don't know 10tb is under Midphase, which in turn is under UK2. I cannot have enough praise for UK2, Ditlev is an amazing CEO who will help just about anyone and truly does care about every client getting the service they deserve. I have always seen UK2's offers and usually wrote them off for being too good to be true, most recently they had the 10 deals for the birthday special and had the 100mbps unmetered Atom server for an amazing rate (99 GBP if I remember correctly). But anyone who believes their offers to be to good to be true should dismiss that feeling, they do deliver on what they advertise.
Now onto the review of the services:
1. Ordering/Setup - Nick really helped me here and continues to help me when I have issues to this day. Sometimes the sales guys just forget about you after they make the sale, that isn't the way at 10tb. Whenever I have an issue that I am not sure about an e-mail to Nick usually has the right answer or gives me the contact I need very quickly.
Our first server was ordered and setup within a few hours, with absolutely no issues. These servers are at Softlayer's datacenter, which has a great process for deploying servers, and we had an amazing experience. 10TB gave us all the info we needed for using the private network and panel access for the server to perform plenty of task. You are able to do most the features in the Softlayer panel a normal client can do, except sales and support functions.
We have ordered a 2 additional servers from them in the past month and a half as well, setup within a timely fashin, for the most part. The most recent server had a good amount of addons and confusion in a few parts and got deployed in the wrong datacenter at first, but got redeployed in the correct one within a few hours. We were having some issues with the hardware and software and after not having too much luck with support on what they were responsible for I contacted Ditlev who found the right people and had the issue fixed very fast (thanks!) and haven't had any problems with that server since.
2. Server/Network- Anyone who has used Softlayer knows that they really have their network together, since we do internet streaming we are always looking for the best network we can use for the least amount of money. Going directly with Softlayer wasn't an option because of the rates they charge for bandwidth directly, so knowing that 10TB used Softlayer's network we went with them. It is the real thing, there isn't a difference between the network you are on with a direct Softlayer server and a 10TB server. They are on the same private and public networks. We haven't had any issues at all so far (TX Datacenter) with the network and couldn't be happier. Speeds couldn't be better .
There isn't much to say about the servers themselves, besides the nice IPMI feature you get. It has helped to be able to use the console and reboot controls when things have gone wrong.
3. Support- Support has been pretty good at Midphase, sometimes just a tad slower then I would expect but not to the point where I would ever complain. Sometimes they seem to just forget about tickets when they aren't the most important things in the world (like minor sales questions) but if you really need to find the answer you can usually just e-mail someone and they will get the answer very fast. The support has been amazing on important issues like servers not booting and other issues.
Conclusion- If you need plenty of QUALITY bandwidth, there is no one that I have found that compares to deal 10tb provides and the people there that run it. The price can't be beat, and in reality you can sometimes get a more powerful server with more bandwidth at 10TB then you can get directly at Softlayer with 2tb of bandwidth.
Well, that was longer then I expected. Hope it helps someone make a decision if they are thinking about using 10TB or Midphase . Oh yeah, and UK2 has to be one of the best companies at acquiring companies and making them even better.
After being with 10tb.com for months I decided to write a review of my experience so far.
A little about why i joined them: my main reason to moving from 10tb.com was simply because of it's amount of quality bandwidth backed by softlayer.com and the fact my 3 sites were outgrowing my 3 VPS's (knownhost and FDC).
Below I've rated each aspect of my 10tb.com experience.
Uptime: rating 9.8/10 Uptime has been great, the only downtime I've ever experienced in 2 months was 30min I believe.
Managed Support provided by Supreme Support: 9/10 The first month with 10tb.com I decided to get help with various issues like optimization and security hardening, for the most part it has been great, the only thing that annoyed me was the way some tickets were initially handled. For example sometimes if I requested help with something I'd get half an answer or a do it your self instructions.
Sales: 8/10 My sales experience was a bumpy one,this was because I had my server upgraded to a better special deal which required them to swap my physical server, in the process they issued me a total new invoice which i paid, this resulted in overlapping invoices and tons of confusing with tickets going back and forth and since the time zone difference between Australia and US is quite large this caused it to drag on even longer than it should have.
Although I rated it 8 I believe most people won't experience what I have so it should really be 9/10 -1 for response times for non US residents.
Hardware & Bandwidth speeds: 10/10 Nothing to say much here except everything has been perfect! simply quality stuff backed by softlayer that you can't go wrong with.
Value: 10/10 I've been checking offers on WHT almost daily and still do to this day,and I think I have one of the best deals out there. for $209 I'm getting a Quad Core Xeon 3220/8gb RAM/2x250gb/Cpanel/20GB NAS/ 10TB tier 1 bandwidth.
That about rounds my experience, I truly hope to continue with them and can see my self purchasing another server in the foreseeable future
I started my own hosting business from July, and placed my first three orders to softlayer.com.
I have to cost down now, and place my first order to 10tb.com last friday.
Because I live in Asia, and my english is not good enough.
So...I have to use email or ticket system to ask some questions,
I just want to give you some difference message here.
All the some steps to setup my server when I place my order to softlayer, they just spend 2 hrs.
And about the tickets I have sent to softlayer, They have no more than 15~20 minutes to reply me.
But when I have placed my order at Sep/10/2009 to 10tb.com, the server was ready for 3 days later.....
I think my next billing cycle should be extended three days, right?
And the ticket I have created on the control panel of 10tb.com, they usually reply me about 12~24 hrs later, sometimes more than 24 hrs.
When everything was ready with my server, it's Sep/14/2009.
And two day pass...I found that you are offering a 50% discount(first month) at 10TB.com.
Just one day, I wasted more than $170 USD...
I only complain about it, I hope that you could have best service in the future.
Because I plan to place all my servers with 10tb.com in the future.
And I will appreciate that if you have a great service in the future too.
I have to purchase another server recently, I hope I will get a better experience.
TO Dear eming :
I think 10tb.com provide a good service, but maybe I hope you will be better.
About my experience, you could check the ticket ID#24130306. And I want to place another order to 10tb, you could see the email I have sent to Tom and you yesterday.
i am always searching for an affordable provider offering ddos filtered servers.
I am interested in the offer of 10TB.com, and i really would like have opportunity of test it without renting for the whole month (because i believe they will not protect me) To verify this theory, I decided to rent a VPS node from VPS.net, assuming they are on the same network. I did some tests, and i was actually not protected (i think i have been null routed after a small flood). Talking with a VPS.net technician, he ASSURED ME 2 TIMES THAT NEITHER VPS.NET OR 10TB.COM ARE DDOS PROTECTED!
This is against all that has always been told from 10tb.com sales. So I returned on 10tb.com site, and asked in live chat some clarify. The man replied that yes, there is no protection. Then told me to wait, and when he returned he told me that 10tb.com servers are ddos protected, VPS are not (!!!). I am very very confused. if there is some 10TB.com sales agent, i kindly ask to have opportunity to make a test for a few days, or have a 7-day money guarantee.
I have a 100 mbps unmetered dedicated server + cpanel = $425 in 10TB.com and I would like to hear if you guys can advice me on a better deal, I have seen lately great offers for less, so I wonder if I am paying more than the average for a 100 mbps unmetered dedicated + cpanel. I don't complain service is good, well theplanet was better but even more expensive.
I have an adult video site so all i need is bandwidth.
I appreciate your feedback on current prices and what i paid there. $425 for unmetered 100 mbps dedicated + cpanel is okay? paying a lot more? After all 10tb is a reseller, so should i go to another reseller that charge less?
Both are great companies which causes me to have a hard time deciding which to choose..10TB -Resold servers from SoftLayer, which is a plus -SoftLayer offers small to mid range DDoS protection if I am not wrong -Cost efficient -Reputable -And many more..Gigenet -Cost efficient -Owns their own datacenter -Offers a wide range of products and add-ons for a low cost/minimum cost -Solid SLA -Reputable -And many more..
I am also considering going for both, but I still need one of them for a start..
Personally I like 10TB more, for no particular reason, just liking it, but I can't resist what Gigenet offers too.. I wish to go for both too..
10TB.com seem to be offering servers at a decent price and I've emailed them regarding some sales issues and they replied in less than a minute! Its a few emails! Pretty fast response I suppose..
But regarding their reliability and support, how is it? Their servers are of low costs and they give 10TB bandwidth, which isn't cheap.
Since the 10TB traffic offers seem to appear from everywhere now, I thought it might be good to index what is actually the best offer out there right now.
The basic requirements for most high bandwidth sites are:
100Mbit or 1Gbit port, fully burstable with 10TB traffic limit Decent HDD drive, say, 250-500GB or low prices on upgrades $200/mo or less
After been with midphase/10tb for 11 months, things starting to get ridiculous.
this morning all my 7 servers are terminated, according to them it's due to "inability to act on the numerous amount of abuse complaints".
I use two servers for shared hosting, for the last 11 months, i only received about 4-5 DMCA complaints made to my hosting clients, all of complaints were taken care of in a timely manner.
I double checked that I didn't received any complaints for the past two weeks, the last one i received was last month and was taken care of.
I have filed a response to their "termination notice ticket" and called them 20 minutes ago, whoever was answering the phone says someone will look at the ticket, and yet no response to the ticket.
this is just sad, i don't know if i still want to stay with them after this.
I'm not using 100mbit line but I also can't tell you how much bandwidth are we using (graphs don't work now). Seems like we are using a little bit less than 300 gb/day.
We are a Free Image Hosting - FunkyIMG.com
To make it clear, we do respect laws but we usually have problems with some people uploading some s**t to our server (for example, CP).
As I'm almost the only one man to maintain that server (I do sleep sometimes or even can go on vacation) - I would like to kindly ask my new ISP not to take my server/ip down asap, but to contact me. With LeaseWeb and Ecatel I've managed to wipe all CP in several hours after report (and they gave me much more than 1-15 mins) even if I was in abroad.
We were hosted by PoundHost/UK once - and the server was taken down without any notification.. With other hosters everything is ok - even if I receive ~2 CP abuses a week.
So, suggest me a EU (I think NL, not UK) company with not very expensive shared 100mbit line and friendly people
Can I find something better than:
Quote:
HP DL120G5 Intel E2160 2GB RAM 2x250GB HDD 100mbit guaranteed unmetered dedicated port Monthly 139 Euro
HP DL120G5 Intel E2160 4GB RAM 2x500GB HDD 100mbit guaranteed unmetered dedicated port Monthly 159 Euro
Please do share if you know of a 10TB colo offer in either east or west. I know co-location is bandwidth-based but this is what we're looking for right now. Here are the requirements:
10TB (up and/or down) transfer on at least 100Mbps port
Good uptime history (BGP mix, A/B redundant power feeds, redundant hvac, etc)
Friendly crew (willing to help rack up 1U's if it's remote)
I'm in the market to purchase a handful of dedicated servers here in the next few months. I'm looking for the most "bang for the buck". And preferably don't want to pay more than $700 - $800/server/month. I stumbled onto 10tb, I've been doing a little bit of research, and so far have not found any negative reviews other then people trying to user their vps servers from outside the US and expecting 1Gbps speeds.
Anyway, I digress, their price tags are definitely in my price range. About $638 for an 8core server 2.26Ghz 12GB ram 2x250hdd, 100mbps unmetered. Best deal I've seen yet.
So far I like what I see with 10TB but i want to verify that I can expect to get the results I need. I've talked to support and they say it is dedicated bandwidth which means I can burst into 100mbps for long periods of time. I care about this more than anything. Most of these servers are going to need that connection, and I expect to max it out quite often. We plan on launching several game servers so bandwidth is definitely a necessity.
I will also be hosting our web-servers as well and will be looking to deploy load balancing when the time comes. So I would also like the ability have these servers in a private vlan.
Are there any 10TB customers out there using their 100Mbps unmetered plans with heavy loads? I know soft-layer has an amazing network. I just want to make sure this is dedicated bandwidth and I can loadup the port for days if needed. Without experiencing problems, server being shutdown, or extra fees coming into play.
I can probably expect to be at a normal load of about 60% or more bandwidth usage per server.
10TB really stands out to me because its on soft-layers network, and they have 3 different locations I can locate these servers. Which since we'll be deploying game servers is great to ensure low pings to all our clients.
I am open to looking at other hosts as long as they can provide me with the above requirements. I'm very interested in what 10TB costumers have to say.
I've been hosting my personal sites with MonkeyWrench Hosting for around three years now (coming up in January I believe), and I figured I'd share my experiences with them!
I've gone through a few hosts in my time, and some of them have been pretty rough. After using paid hosts, a niche free host started up that I stayed with for around a year before they eventually closed down.
I switched to MonkeyWrench Hosting at that point as a place to host my sites and store my files, and I have to say that I've been impressed throughout the time I've been with them.
Uptime/speed: Fantastic! The sites have been perfectly reliable and speedy whenever I've gone to access them, and I haven't had any complaints from users. I did come across MySQL going down on one of the servers (I have two accounts for different purposes that are on seperate servers) in the past, but it was resolved quickly before I even needed to get help.
Support: I've used the support a few times, but not for anything critical since there's not been the need. However, everything that I have asked was answered promptly in a professional manner.
Pricing: Again, no complaints here. The pricing is pretty cheap, especially for the quality of service receieved. They aren't the cheapest on the Internet by any means, but you generally get what you pay for. I'm aware of what my realistic space/bandwidth needs are anyway, and I'd rather pick a host that clearly advertises what you'll receive over an 'unlimited' host.
All in all, MWH have been a fantastic choice and I couldn't have hoped for anything better.
So, thumbs up to Jonathan, and keep up the good work!
I'll report my domains for the moderators to check them out. =)
I've been very happy with Virpus since I joined. There was 1 issue that has plagued me since the beginning and that was that I was not receiving e-mails on my ISP e-mail, my main e-mail. Not to big of an issue except that I didn't get any news updates or know when my tickets were replied to, or even when I was past due on my bill. 3 tickets later and their solution was for me to use another e-mail address, which was kind of a pain for me since each of my e-mail addresses has a specific reason which only specific e-mail get sent there for organizational reasons.
First off I have to say the VPS I was using was top notch. It easily outperformed my LiquidWeb VPSs and quickly became my primary VPS instead of my backup like was intended. I took advantage of one of their specials a while back which was a 512MB RAM cPanel VPS for $19.50/month which is a steal since the cPanel license alone is $15/month!
So now to why this is probably my final review of this company. Communication is lacking greatly. It was good at first, but now it's non-existant.
Over the weekend all my sites went down and I had no idea why... because I never got the e-mail saying they were moving data centers (if it weren't for a small thread on WHT I would never have known). I also did not receive any updates on extending their ETA so yet again I had nothing to tell my clients. The only good thing was that I run a free hosting company (Host2x.com for reference) and I offer no uptime guarantee since it's a non-paid service.
Ok, so the sites are back online and everything is working nicely... well I recently hit the 70% mark on my disk space usage so time to start looking for an upgrade. I created a ticket on April 23rd asking if they would allow me to upgrade my plan to their biggest VPS plan and to my surprise I never got a reply. I would think that a billing ticket asking to upgrade to a plan that costs more without the transfer of the discount I'm receiving would be a welcome ticket for them to reply to, but I was incorrect in thinking this. So I ended up purchasing a dedicated server last night because I cannot wait to see if they will assist me with upgrading my account or not.
What seemed to be a good company quickly turned to nightmares. I purchased a couple domains. All went well. Then paypal emailed me saying they are high risk and wanted me to confirm I made the payment and service was given. So until I did the payment was held. They blame the held on me and threatened me to release it or they will cancel my account.
So they finally gave them the money and all was well. Well I did a stupid thing and decided to get a VPS from them, they have good deals so I thought, whats the worse that can happen. Well shortly after, I get a email saying because your payments are unreliable, we are waiting a week to setup your vps which is complete udder crap.
So I just said screw it and said give me a refund then and about 2 hours ago I try logging into my client center and my account is gone.
I am hoping one of them see this so we can get this worked out. In the mean time I opened disputes on all of the payments.
I just want to take the time and review Hivelocity. Boy oh boy, where to start. I am just so pleased with the customer support they offer and I don't even own a single product with them.
I currently own a server with another comapny and I am always looking at other options for cheaper prices, better services and etc.
I found Hivelocity through WHT and I took the time to start up a live chat which was answered quickly from Kevin. Kevin was very nice and welcoming. I was asking about discounts they could provide and etc. Kevin showed me their reseller program which seemed to be something I may be interested in. After a 15-20 minute chat with Kevin, he offered to add me on MSN if I ever wanted to chat which I thought was pretty nice.
After I got off live chat with Kevin, I decided to keep researching Hivelocity. I immediately signed up on Twitter (I never had a Twitter Account). I saw they had some awesome deals. They were offering an awesome deal today it looks like this:
"The next person to go to our site, open a live chat and say "I just got your TWEET" gets a Core2Duo 3.0Ghz e8400 for $5 the first month."
By time I even got onto Twitter, I noticed that this was already taken. I kept browsing their Twitter and hey what do you know, another great deal it followed like this: "The 1st $5 Core2Duo sold in about 20 seconds so lets do it again. The next person to open a live chat saying "Give me a $5 Server" gets it."
I decided I was going to be late as the last one sold in 20 seconds. Well, it turned out it did get sold but, I got into a Live Chat with David from Hivelocity.
David informed me that the server was sold and I was a bit too late. What do you know, more great discounts! He offered me the same server for $5 on the first month. I decided not to take advantage of the offer as I wouldn't be able to put much use to the offer. I will be moving to Hivelocity within the next 1-3 months.
Overall I am very pleased with the great offers they provide and the support is just amazing!
Based on the sales support and the deals they provide, I did a bit of a rating on Hivelocity.
Sales Support:5/5 Deals:5/5 Overall:5/5
Also, if you decide your interested in Hivelocity's awesome offers, I would follow them on Twitter! They are constantly updating their Twitter and offering great deals. Their Twitter deals are 100% and it's pretty awesome a company like Hivelocity offers products and support so great!
I joined Limestonenetworks back in 2008 when it was a small company. At the time they offered the best price on the server I was looking for, so I took the plunge. The first 2 months were great, I enjoyed the stable network, and responses from the support team were fairly quick (1-2 hours response time). From there on it was all downhill, my servers were constantly down, and the support team took longer to answer my tickets. I didn't think this was a big problem, so I stayed with Limestonenetworks even though it was having problems with their network. Near December an incident occurred that really pushed me over the edge. My servers had been down for hours, so I opened a support ticket, and one of the agents replied and told me that the downtime was due to an upgrade in their network.
Again, I came to conclude that it could be far worst, so I stayed, one of the reasons was that I didn't want to switch my game servers over. It's important to keep in mind when you are running game servers, IPs play an important part because that's where you get your traffic. Near January the network upgrade at Limestonenetworks was still taking place which caused my bandwidth meter to stop working. This really scared me because I didn't want to get charged for overages due to the fact that my servers were receiving DDOS attacks, and I wouldn't know when to close the ports.
This incident actually turned out to be positive for me because even though I went over my bandwidth quota they didn't charge me for overages. I was very happy because this was like a late Christmas present, so now I was even more happy to give my money to Limestonenetworks. Now you might ask the question, how is this going downhill? Even though they didn't charge me for the overages, I still lost many clients who were angry at the fact that their game server were down.
In the end this network upgrade actually cost me 3 clients who were paying ~$60 per month. I let this slide because at this point I already had two servers with Limestonenetworks and I really didn't want to switch over due to the fact I would lose my IPs. The next month, February, was no different, I had more issues with Limestonenetworks. Starting of this month I was getting large DDOS attacks, which kept pushing my bandwidth over the quota, and I ended up paying close to $200 dollars just for bandwidth overages.
At this point they started to nickel and dime me for every single penny they could get of me. I don't know if they were having financial problems, or if it was due to another reason. Again in March I went over the quota, but at this time they told me that I had to pay per gigabyte which would result in a $500+ charge in bandwidth, and after talking with multiple agents, I was finally able to reach an agreement. They had changed a policy all of the sudden due to the fact that they knew I was a good customer and would keep paying for the overages.
The problem I had here was that I didn't mind upgrading to plan after I knew how much bandwidth was going to be used, since they don't offer any sort of DDOS protection, and game servers result in large DDOS attacks occasionally. I understand that Limestonenetworks was not at fault, but by making me pay per gigabyte was a bit harsh, since I had never been late on a payment, and had multiple servers. Try to remember that I stayed with this company even though I lost multiple clients because of their network outages, but they didn't care about this, all the care about is nickling and diming customers.
From that point on I have been living on the edge because I don't want to pay for an upgrade before hand due to the fact I don't know how much bandwidth my server will be using. Even if I upgrade to a different package it does not offer an insurance due to the fact that if I receieve a large DDOS than I orignally predicted, I would still end up paying per gigabyte.
This company has turned from having potential to just making their customers run away. Now the other problems I had with Limestonenetwork is the support they offer, which has been declining since I joined. The associates are very rude and don't really care about the customer's experience. I didn't include every problem I had with Limestonenetwork because it would make it a very long read.
Network - 10/10 Downtime - 5/10 Customer Service - 2/10 Overall Experience - 4/10 Would I recommend this company? NO, I urge everyone to stay away, unless they like to deal with problems on a daily basis.
Also from reading other topics on this forum, I personally believe that Limestonenetwork is overselling and their network can not handle the load.
I've got high end server from WholeSaleinternet.I've been with Wholesaleinternet for 4 months now and I am extremely happy with them.Got an awesome server for a cheap price, a Quad-Core Xeon 8 Processor (3.0GHZ), 32GB RAM, 100mbit port link. Support:
Sales support is slow but tech support is fast!
That you very much Aaron/Wholesaleinternet!, keep up the good work!
I have posted an review earlier as well for 2 month : 2 month review
Let me summarize my experience so far,
Technical Support - 10/10 Really fab. even though I was on semi-managed plan, they never made me feel I was on a semi it always felt as if I was under complete management, they did every task I had asked them to do, which I didn't get on any other semi-managed host earlier.
I have no sort of complaints about their technical team, they tried to solve some problems which were due to the billing dept.
The minimum response for a ticket generally around 10-15mins and the completion with in an hr.
Billing Dept - This is some dept. that has kept me in wonder-land. Some times the replies were so pleasing and most other times the tickets are ignored. From, almost 2nd r 3rd month, the billing dept. tickets don't get regularly replied and used to bump the tickets in order to get a response to the query. Which I got some how, in a apologizing manner (no complaints for that :p)
Now, for the past 1 month we have been having some serious problems.
First, I had recd. some black-listed ip's when we joined virpus, we failed to check them (mistake on our end agreed 100%), which probably even they might not have been aware of.. As, we had a minor mis-understanding with godaddy during domain registration, my friend registered the domain using one of our partner address who resides in Singapore, where as the registration was done from India. Godaddy, assumed this was a spam registration and refunded the amount. So, we had to register the domain through another partner who resided in India. Godaddy was cool after we gave them the complete details, where they wanted some ID proof, and we provided them.
Our ip was on the black-list, we thought since our domain was spam-listed for a day, (until godaddy took it off) it made the hosts to assume the domain was black-listed, so we had manually submitted forms and proofs to most of the anti-spam agencies and mail providers, where they took the ban off the ip with in 15-20 days after we joined virpus.
Our domain was no longer under black-list, but ip was still under black-listed in some sites, such as rediff, it took more than 2 months to set the things straight at rediff, where we did some config added from the tech.dept. such as setting up spf record, and did a few tweaks here and there.
Even after making all these efforts, our ip was still under black-list of some ISP's. Our main domain (the domain which was under bl list earlier) loads well for every user, but our child domains where we have blogs and other activities do not load for lots of users. The ping results in the internet gives 100% but on their particular systems it gives no ping. Some times, the site loads wierdly such as,[url] might load but [url]might not load, and vice-versa, some times local ping fails but site loads, its all wierd and we found the reason to the problem to be ip after some minor confirmation from our end. We were losing our revenue of more than 60% just because of the failure of loading on the site, the tech. dept used to ask the ips which are facing prob to check if they are blocked, but its not possible to give ips of users who visit as guests and others, we have noted reports on other sites that our site wasn't loading for them. We still were able to give few ips for check and found them not-blocked on the ip. The sites are able to be viewed for all from proxy sites such as stage6.info but we can't ask each viewer to go to proxy site to view if they are unable to load, it will become ridiculous and we might lose our entire traffic some day.
We had shifted our domains temporarily to other vps where we noted none of the users had a single complaint, we were there for more than a week, which ensured the problem was not the domains but the ips, again after returning to the virpus hosts, we had created 3 tickets to sales/billing dept. to issue fresh ip's, got 0 reply and mailed to mr.Ken using : kenneth.odem@virpusnetworks.net got no reply after 48hrs.
We have to agreee, Earlier,mr.Ken was so helpful he helped us when we didn't have any funds to issue, since we had an dispute with an item where our payment was delayed by paypal. So, we had paid them almost 10 days later than the due date where mr.Ken was so helpful and saw to it our VPS could stay online despite the payments not been released.
In thanks, we had directly mailed our check we got from an ad-agency, which again made around 5-10 days in the payment, which made our balance stand in the positive note, we have our balance in the account for the past 3 months so that there are no dues left.
But, in the past 1 -2 months the replies have been disappointing.
We planned to leave virpus and join other host, where we burnt our hands, we looked for other reputed VPS and had a few in mind after our staff suggested few good organizations(don't prefer to name them here as it would be mis-leading).
Since, virpus wasn't ready to refund the amount in the credits we decided to continue with virpus atleast as a sideby host. Later, some how our members suggested we used virpus as a main host, so we wanted fresh ip's to get rid of the damn problem we are having but we have recd. no response for the past 1 week.
Now, lately after the maintenance our VPS was down for approx. 26-27hrs on april 25th Saturday, where our traffic is usually on the weekends. We lost the compelete traffic and revenue. When we asked if it come under credits, we got response as : This was the result of scheduled maintenance we cannot, it would not qualify under our SLA. (just giving the main result statment off the entire reply recd. from sales). Its some thing we would like to regret but for sure this isn't some issue, which could make us think to get to a new host.
The reply from the sales dept. has made our staff making funny betting, as one would win if we get a reply and other would if its not replied with in 48hrs, lately the first one is winning () due to lack of communication.
This might be our last month. Our next due date major amount would be taken from the credits, so a very little amount would exist in the account. We will stay with them until our amount with them is spent.
We had enjoyed really good with the tech. dept but the sales dept has been really poor in the recent past. I am forced to say this as even after mailing we haven't got response where, mr.Ken stated if our tickets were lost or some thing, mail to him but either didn't work so far.
Once, earlier when we requested for change of ips we were said some $7 or some thing would be charged for the swap, when we made other enquiries about it we didn't get a response till date
My tickets which lay un-responded: 203497 509467 385781
509467 and 385781 are double-post of the ticket, but got reply for none of the above tickets. Was expecting a reply for 1 atleast.
I was ready to pay excess charge for the new ips as there some mistake from my end in failure to check the ips before getting them but I wanted some concession as the major mistake was from their end while dispatching ips. I am not refusing to pay but I wanted the concession, got no reply and the above tickets are a proof of them.
Our staff online time and their live chat time don't tally, so we can't make any contact to them on live as well.
I am not sure if this is mis-understanding or what, but it has been a mixed experience for me. For sure, their sales crew have to be increased that's some suggestion I would strongly do.
I can recommend this host to any one for the tech. support they provide but can't guarantee them for the sales dept. replies based on my past/recent experiences.
Totally my site down for around ~30hrs including all the maintanence and other reasons, it could be a bit less but I am rounding it off, for sure its more than 28hrs
My over all rating: 7.5/10 Tech. Dept - 10/10 Sales/Billing Dept - 5/10
my site submitted for review via report feature I tried to give all my experience on virpus and I am not against any one for joining virpus nor have any fights with virpus team.
May be if we get response from sales we might still consider continuing with virpus but that stands low at the moment.
First off they did not setup my server for nearly 2 days. I bitched and was apologized about that. They said I would get 10% off my next month.
I proceed to get everything running and start setting up my domains and then blamo its gone! It was reset they said even though I did not have a remote switch. I asked them why they did that and they insisted it was me. Whatever. So I setup everything again and was getting horrible speeds for my photography site. The hell???? They promised me the world when I signed up with them. I also got to deal with "outsourced tech support" from india that was not helpful.
I finally get things running but its still a slow *** server and they try to tell me I needed to upgrade to a much faster plan and get a better processor and memory. I tell them screw that they are throttling my bandwidth. Like memory and processor are gonna make a difference for 3 websites 1 with forums and 1 for photography then my personal site.
Can you share with me about your experience with WBS as a provider? Including account management, support and of course quality of the network, Also I am interested whether they really have a good South America connectivity.
I have been using 1 and 1 web hosting for almost 3 months now. In that time my site has never been down. I use them to host my website but i use google App for my email server.
In the three months that i have been hosting with them i have only had to put in one ticket due to a mysql database issue. Which then turns out something that i have done.
I would recommend 1 and 1 to my friends and family.
Since I've been noticing a thread about how this company is a scam and a fraud and will take your money and run.... I wanted to post my review of them.
Super VPS #2 ($9.95) was bought on 11/21 at 5:42 PM. I received the VPS login information about 4 hours later.
I have this VPS for a VPN server that I run for my personal use. I have so far had 100% uptime and nothing has been wrong. Everything is working great.
I have sent in a number of ticket with things that I need to be enabled for the VPN to work. All of my tickets were responded to within a reasonable time limit. I say reasonable for the following reasons:
1) I used to work in the hosting business and it's almost impossible to give a hour resolution unless you have a big time staff
2) this VPS in UNMANAGED so I didn't expect support to be online waiting for my ticket Andy has been a great person and I truly thank you for everything you've done on my VPS for me.
The VPS has great connections to the internet. Although I ALWAYS prefer that Cogent be left out when I buy a server or VPS, this one came with it but most of my routes take Level 3 and Internap so I am perfectly fine with it. They also setup rDNS for me in a matter of minutes.
I have pushed 4GB so far and am not having any problems with any one else's VPS affecting mine.
So to sum it up:
Support = 8/10 (If you offered a guaranteed response in xx minutes that would be great)
Network = 9/10 (I prefer not to have Cogent since they send you all over the USA unlike other carriers)
Price = 10/10 (Find me a $10 VPS that offers all this on a stable NOT OVERSOLD node)
Uptime = 10/10 (So far so good!)
Overall Experience = 9/10
If you are looking at a VPS and just want to try this out, you really can't lose anything with this $10 plan. I would highly recommend The NY NOC.
Note to mods: I have submitted my IP and info through the ticket system.
Package offered to WHT: Unmanaged 128MB RAM 10GB Space 300GB Transfer HyperVM / LxAdmin Root Access 2 IP Addresses $9.95/mo US 10mbit/s (true)
I have been a customer of this provider for almost two months now. They have provided great support (especially concerning their response time). Uptime has been 99%+ as advertised - very reliable.
The package they offer above is one of the cheaptest I have found on these forums or on the net. Most others offer similar packages but only provide 1 IP and 150GB/mo transfer. If this company continues with well managed servers and customer support, I believe they will be well worth the investment a customer makes.
I subscribed to SkyNetHosting at 27th December 2008.
At that time, it was a great experience for me, I had some questions with their packages, so I submitted the tickets and I got speedy and helpful support.
My websites with them are working really fine until recently. Starting from February, their server started to experience several downtime and the worst is, the accumulated downtime in a recent week is more than 30 hours.
I am extremely sad when I submitted the tickets to ask about it, they take more than 8 hours to reply me, which they updated me that the server is still down. I was expected them to tell me the server is alright now after half a day of downtime.
They finally decided to migrate the server when they think they cannot do anything to stop the downtime, which is explained at the following address. http://skynethostingtalk.com/viewtopic.php?t=1359
My nightmare started again here, my websites experienced long down time again, which is more than 3 days, I wonder why do they take such long time to migrate servers?
After the migration, I thought all the bad things came to the end, but appatently I am wrong.
Few of my websites are showing strange content, which I think the content from other website on the server.
Few of my websites are showing the "cPanel Great Success" page, including the following message.
Great Success ! Apache is working on your cPanel® and WHM™ Server If you can see this page, then the people who manage this server have installed cPanel and WebHost Manager (WHM) which use the Apache Web server software and the Apache Interface to OpenSSL (mod_ssl) successfully. They now have to add content to this directory and replace this placeholder page, or else point the server at their real content.
I also cannot login to my FTP and Shell account.
Yesterday, I got new problem with them again, one of my website is showing some errors, which I think it was the error I have seen when I am working on the website. Which means, it was a outdated copies of my website, how could it be here when the website was working properly?
I suspected that they restored a outdated backup to my website without my notice.
I submitted a ticket to ask for help, they replied me after 9 hours, said that:
Hi,
The backup was created just before migrating the server. Please check now and let me know for any further assistance.
I am so tire with the downtime and I do not even care that they took 9 hours to reply me. The problem is, the ticket do not give me any solution and my website is still down!
Again, I submitted a ticket for it just now, I wonder how long would they take to reply me and recover my website this times?
I have found skynethosting.net from WHT about 2 months back while I was looking for a new reseller plan. They have a decent looking site, plan details are listed clearly, on top of that they had good features for the price plus I got a coupon from www.sgwebhostingtalk.com where I got my space doubled along with a $10 discount.
(3/10) Order Process/Account Setup: I have placed the order and waited and waited almost a day without my account details ;( Then I had contact sale over live chat and they had setup my account over the chat since it was urgent for me. The live chat was helpful but I would have been happier if I got the account details in the first place. Not a very good first impression !!! (8/10) Support: Support is fast. The average response time of 2-1 hour for most of the tickets and there have been few that took few hours to get done such as such as a problem with GD etc. From the support Jessica was amazing and she seems to know anything about everything (10/10) Uptime: I haven't noticed any downtimes with them and my servers uptime meter shows 100% for this month and 99.9... something for last month which is a good thing.
(8/10) Speed: My site was loading fine except one time I noticed a lag, I opened a ticket and they have corrected it and I never had that problem again.
(9/10) Value for Money/Features: This is an absolute plus I get 5 SEO IP's, Rvsitebuilder, clientexec and 15GB space with 200GB bandwidth on a non overloaded server. I guess this is one of the main reasons that I had decided to go with them in the first place. The features rocks I'll probably update this page after few more months and let everyone know if its going to be good or bad. hopefully it will still be good -
