Experience Of Using 10tb.com Service.(to 10tb, To Eming))

I started my own hosting business from July, and placed my first three orders to softlayer.com.

I have to cost down now, and place my first order to 10tb.com last friday.

Because I live in Asia, and my english is not good enough.

So...I have to use email or ticket system to ask some questions,

I just want to give you some difference message here.

All the some steps to setup my server when I place my order to softlayer, they just spend 2 hrs.

And about the tickets I have sent to softlayer, They have no more than 15~20 minutes to reply me.

But when I have placed my order at Sep/10/2009 to 10tb.com, the server was ready for 3 days later.....

I think my next billing cycle should be extended three days, right?

And the ticket I have created on the control panel of 10tb.com, they usually reply me about 12~24 hrs later, sometimes more than 24 hrs.

When everything was ready with my server, it's Sep/14/2009.

And two day pass...I found that you are offering a 50% discount(first month) at 10TB.com.

Just one day, I wasted more than $170 USD...

I only complain about it, I hope that you could have best service in the future.

Because I plan to place all my servers with 10tb.com in the future.

And I will appreciate that if you have a great service in the future too.

I have to purchase another server recently, I hope I will get a better experience.

TO Dear eming :

I think 10tb.com provide a good service, but maybe I hope you will be better.

About my experience, you could check the ticket ID#24130306.
And I want to place another order to 10tb, you could see the email I have sent to Tom and you yesterday.