Impression Networks - Bad Experience

Jul 15, 2008

let me first clarify that they have been a VERY good host for me for the past 18 months... if you are ready to discount one VERY bad month.

The last month saw 4 outages on my server... HUGE ones.. each time the server was down for at least a day... the last one for 3 days.. after which i contacted them and asked why was the site down (i was outstation and did not know the status till i came back...)

They replied, there was an accident at the DC and If i had a backup they would happily restore it.

This was thorough unprofessionalism... one of your DC had such accident that you could not even recover data and you dont bother to tell the customer till he himself asks?

my bad luck was that i had already paid them in advance for the following month... BEFORE DUE DATE OF JULY 7th...

the server was offline since June 26th.. i asked for a refund for JULY since i was not using their services anymore and more than that i was really annoyed at the way they handled the issue.

Well.. they are yet to reply to the ticket where i asked for refund.. yea yea its been 20 days almost..

And what do i find now? the ticket was closed yesterday :-|

Have i lost my money? Just wanted to warn others about them...

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Experience With Infinitie Networks

Jul 9, 2008

I bought a shared linux plan from Infinitie networks last month. Since then I've been trying to contact their support for a few clarifications, but never got any responses so far.

They have a live chat on their site which is not working now. It was working before when I evaluated the service

I've mailed to their support mail id quite a few times. every time i get an automated response saying my ticket was received. that's it no further response.

I took the pain of creating an account in their online community forums and posted my grievances there. No one seems to be bothered.

These guys dont have a support contact number on their site. I really dont know how to reach them now

Any of you guys here had any similar experiences with Infinitie networks?

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Limestone Networks - Amazing Experience

Aug 28, 2008

I've been using these guys for a little over a month. After a couple weeks, i got a 2nd server from them. Their web account panel is very well done, their special offer going on right now is great, they deliver on exactly what they say. Their customer service is also amazing. I'm sorry if this isn't the correct format for a review, its my first time. I just felt the need to tell others about this, easily my favorite dedicated server provider i've dealt with.

View 1 Replies View Related - First Impression

Aug 17, 2008

When you visit , you don't see an ugly portal with to many links, advertisements, etc... You get a nice...HTML website. That's right, no ASP, no PHP, but a simpel, but very good looking, HTML website.

Is it a bad thing? Yes and no. "Yes" because it has "founded and owned by one person" written all over it and "no" because my experiences with small or "one-man" companies have been much better then with companies with many employies.

Free Web Hosting

The free hosting offer looks good. Even though they require advertisements on your free site, the free hosting is not going to bring in any cash. 1GB webspace with 20GB traffic. That's more then enough for 90% of all websites on this planet. And a 468x60 or 120x600 banner and a textlink don't bother anyone. Most site-owners use Adsense or something simular to cover the montly costs anyways.

I do not own a free hosting account. But from the looks of it I think that both free and payed services offer the same features and support. The company is able to do that because they also make money with site-/banner-designs. The little bit of money that they might loose with free hosting can easely be covered by a few design-assignments.

Pro Web Hosting

You don't see it very often. A company that offers monthly prices and gives a discount for 3 months. Most companies only offer yearly sign-ups and some of them give a 14-30 day money-back guarantee. But if you are not aware of everything you "agree" to when you sign up for a year and/or when you do not have a valid reason for asking your money back, you will not get it back.

4$/month for 5GB with 100GB traffic or 3$/month for the same deal when you sign up for 3 months. Personally, I think those prices are very realistic. The best deal is to go for 3 months offcourse. And the more expensive packages have the same "GB for the buck" value.

The most expensive package will cost you 22$ for 50GB webspace with ONLY 500GB traffic.

Yes, I say ONLY, because for that amount of money there are better deals out there. Don't get me rong, I still think this is a realistic price.

But, and there is a bug BUT, I do not beleave that people go for the most expensive package without any experience with the company. The people that do pay 22$ for 50GB with 500GB traffic are the ones that started off with something small that has grown to something bigger, people that are satisfied with the features an the support that they've had for some time.

Nice offer, but are they honest?CPanel -> Yep, it's there.
Fantastico -> Yep, it's there.
No Ads Required -> Offcourse.
Daily Backups -> Yep, tested and working.
99.9% Uptime Guaranteed -> Only time will tell.
24x7 Support -> It's more like 12x7 Support, wich is 100% acceptable in my book.

Everything else that is listed on the webiste is there and it all works 100%. The company has not modified the CPanel features in any way, wich is understandable, but there are features that I miss. Features that I have encountered before ( don't ask me for names because I don't remember them ).

For example, it's possible to backup every single file on your webspace in one huge compressed file but it's not possible to backup the content of just one folder, one add-on domain. So if I want to backup a small website like my clansite, I have to backup all the other megabytes/gigabytes that are on my webspace. All other sites and files that are not even remotely related to my simpel clansite. is up-to-date and offers Fantastico De Luxe 2.10.4 r17
This is the latest stable release of Fantastico. Even though many scripts are not up-to-date, it's basicly "the best you can get" at the moment when it comes to auto-installers. For those of you who don't know, Fantastico allows you to install PHPBB, SMF, PHP-Nuke and many other platforms without any knowledge. All you need to know is how to click a link

How about the service?

So far, so good. Because I had to wait about 24 hours before I could actually use and view my webspace, the company gave me 25GB extra traffic and an extra month for free. Now that's what I call good service! ( maybe the company knew about my review )

After sending many emails back and forth I was able to view my testpage. And even though I did not contact the company about any other issues, a day or two after our last contact they contacted me once again, just to see if everything was working ok.

When I made my first backup I got the message that it got saved in the "home" directory. I wasn't able to find my backup so I contacted support. Within 12 hours I got a reply.

Some of you might feel like 11-12 hours is to long, but I rather wait 11-12 hours for a decent, friendly, HUMAN email with usefull information instead of getting a "human-robot"-hybrid reply with noth enough information.


Uptime can be checked on [url]. This is the parked domain on my webspace. For my websites I use addon-domains.


Download this file to test the speed: [url]

I have the "Pro Webhosting - Starter Package".

Visit to check how fast pages load.

Would you recommend this host based on your first impression?

I sure would.

All the features are working just fine, the speed is not "superb" but good enough and the support so far is great.

My rating based on my first impression: 8/10.

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ModVPS Impression

Sep 5, 2007

I started hosting with ModVPS on March 14, 2007. My VPS was setup quickly and had everything I needed to transfer my clients over pretty seamlessly. They did a swell job there. This is a VPS we were using primarily for some shared hosting clients and a reseller or two.

Over the past 5+ months I've submitted numerous support inquiries, all of which I feel were tended to in an acceptable amount of time. Their personnel were always friendly and seemed knowledgeable.

Apropos the performance of the server, well, in the beginning it was great. Over time however, the speed and reliability progressively deteriorated. It has recently come to a point that the VPS is almost unusable. I attribute some of this to our growth. Currently, we only have about 10% of our disk allowance available. Obviously it's time to move on. This is where things start getting pretty sketchy.

For the past 3 months I've been receiving automatic notification emails of services failing. I'm not talking about 2 or 3, or even 5 to 10, I'm talking more like 15-20 per day. Granted, there are couple of notifications regarding a suspended account or disk space warnings but the lion's share of these (~90%+) are failed services emails. I submitted several tickets on this to no avail. Take a look at the attachments to see only some of the emails.

I started off having a positive opinion of modVPS. I quickly learned however that once you make them aware of your interest in leaving, regardless of how legitimate or impersonal the reason, you suddenly become a second-class customer. Their ability to make prompt responses suddenly ceases to be. Huh? That's odd.

As it is, all of my data is being held hostage by the sub-par VPS it's hosted on. The VPS has become so unresponsive that it's impossible to migrate any of the data. My new provider sent me this message:


I have some bad news. We have been working on your source server for the last hour or so, and it has been extremely unresponsive. We tried shutting down various services such as Apache, etc but your load won't go below 3 or 4 -- which is really bad. All disk operations are taking a very long time. For example, to edit a file 'vi' requires 60-seconds just for the file to load up and be viewable.

We cannot continue migrating your account, you need to contact your provider and have them double your disk space. Right now you are using 90% of your disk space, so 10% of free space is not enough for us to backup all of your accounts and then transfer them over. We already tried doing a cPanel -> cPanel migration and that failed a few times because the accounts are just too large and the source server is too slow.

Theres not much here we can do I'm afraid, you'll have to contact your provider and ask them to double the disk space and also ask if they can move you on a less crowded node, because it's apparent that your server is extremely slow yet major services are not even running.

So I contacted modVPS with the request to temporarily increase my disk space to allow me to transfer my data.

The excuse was:


please note that the main node is now performing a raid intialization which is a resource intensive process and will be affecting the server's and there by VPS' performance. Once it is over, every thing will function fine. Also it is not possible to double the disk space of you VPS. You can go for a plan upgradation, if needed.


RAID initialization is being run in the server for the last 3 days. Also it is not possible for us to increase the VPS quota. Any way I am forwarding this ticket to our CS department and they will confirm this.

To sum this up, modVPS made a very good first impression and managed to keep me in their good graces for most of my time hosting with them. The failed services emails weren't a huge deal and we didn't notice much of a performance/uptime hit because of them. The services must've rebooted pretty quickly. It does go to show there was definitely a problem the modVPS SAs were ignoring. It's when they decided I was no longer worth the trouble that my perspective on them changed. It was a noticeable change in tone and responsiveness and what's worse, they've been of very little help with my transition to my new provider.

This post isn't me dragging modVPS through the mud. This is me sharing my experience with them as a host and hoping for 2 things: 1) they decide to facilitate this transfer and salvage the good impression they once had and 2.) to enlighten any potential customers considering them. I don't think this is an unfair review but then again, I'm the one writing it so I'm not impartial enough to make that assessment.

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Initial Impression Of VPSLink

Oct 28, 2007

I was on shared hosting with Site5 and found the level of service declining the cheaper their shared hosting plans got. My site was down more often than I wanted, so I canceled my plan and went with VPSLink.

I signed up for the Link-2 plan for a few months just to feel it out and see if I could get a Debian server up and running from the command line. After signing up I was in my VPS in less than 30 minutes. Much quicker than I expected!

Following some tutorials I was able to have a lighttpd, PHP5, MySQL server installed and running in a little over an hour. I had a site up right away ! I'm used to FreeBSD, so Debian's apt-get is very simple to use. I used VPSLink DNS and it was easy to set up. To keep the load off the server I transferred my domain email over to Google Apps. I've spent more time tweaking the configuration and I'm happy with the result so far. VPSLink is much faster than my old Site5 shared hosting. That could be due to the VPSLink server sitting in Seattle while I'm in Vancouver BC, but I kind of doubt it.

My initial impression of VPSLink after a couple of weeks is positive. The price is right, the performance is good and it's no frills VPS. I like to have full control over the server and I'm glad I just took the leap away from shared hosting. For the prices they offer it's worth trying.

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VectorLevel - Intial Impression = Amazing

Nov 10, 2008

I finally decided to go with vectorlevel after my last topic and researching some more and I'm completely amazed by how seamless the process was. I signed up on nov 5th and got my account information in a few minutes. Now I'm pretty knowledgeable about all the new technology stuff such as computers and tvs, but I'm pretty much a newbie in web hosting. I have always wanted to start a personal blog but had no idea what I needed with domains and hosting. Vectorlevel assisted me with getting my own domain (woot) and showed me how to install wordpress with "Installatron" which was pretty cool. My blog loads very quickly almost just like any of those big company websites like google.

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OC3 Networks

Feb 16, 2007

Any active/current comments on OC3 Network?

Mainly looking at their un-managed server but I would like to know some responses concerning their support. What level of support do they provide? Is it efficient and time effective? Will they charge me for the little-ist of a request (Let's say I get an internal server error in WHM caused by a software update -- will they roll me to a backup for free or will I be charged?).

So, just looking for opinions on their support quality and availability, and their server uptime and happiness of current and past clientèle.

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What About Enotch Networks

Apr 26, 2009

I see Enotch Networks offer in vps offer forum and i think to take from them.

But i want to check before about them , did anyone here host with them?

Did they have any problems with there servers and support?

Did they suspended the account if it use half of that bandwidth which is it offered , like as i see in there offer the bandwidth can be 6600GB monthly , so if i use more than 4000GB, did they will suspend my account?

And if there are anything about them i hope to post here to have a clear image about them.

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Virpus Networks

May 8, 2008

My server has recently been attacked by members of the following website, using DDoS tools stolen form other script kiddies and rebranded (oh the irony). Having enough, I decided to go on a mission to get these brats shut down:

The site is also filled with links to illegal downloads, porn, etc.

The first thing I did was report them to their webhost. I figured this was the best first step. I opened a ticket and reported what was on the site, and pointed out which parts of their AUP the site was violating. After a few days, I provided them contact information for someone at Rockstar Games, as this site was providing downloads for one of their most recently released titles. I also went ahead and contacted some of the publishers of the software being provided illegaly.

14 days later, the ticket is silently closed with no action taken. Site is still up and still providing illegal downloads of software that people spent a lot of time and money developing.

I know they are a VERY small fish in a large pond, but I had had enough of having my servers crippled (at least know I've learned how to defend against it) and decided I would strike back legally and without stooping to the script-kiddies level.

At this point, I'm convinced Virpus Networks ( doesn't give a flying monkey turd about anything other than collecting their pathetic $10/mo.

Was I wrong in assuming they would do anything? Should I have just ignored it and moved on? If do I find out who provides network service to Virpus. I'm sure THEY don't allow this sort of thing.

Maybe I was just being a cry-baby and should've left it alone. I don't know.

But hey...I guess if you want to host a site that breaks pretty much every rule in the book, you know where to go. Looking at their pricing however...yeah I'll not go there on that one.

Anyways...this is a part rant, part notification, part "am I being a whiny jerk" post. Sorry if it breaks any rules.

Thanks for listening. I'd give you that portion of your life back if I could but I've decided to keep it for myself.

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Sago Networks Asking For ID

May 30, 2008

Anyone using Sago Networks ? I am shifting from LT and I chose Sago but when i completed the order they are asking me for a Photo ID ... has anyone done this ?

I mean is it safe to do that ? Coz i am paying by paypal and my paypal account is verified so there should'nt be any problem but just confirming ...

how is Sago Networks and about this ID confirmation thing.

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Setup Two Lan Networks

May 24, 2008

How can i setup two separate lan networks from one cable modem?

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Steadfast Networks Support

Nov 2, 2009

Haven't posted on WHM in some time but wanted to drop a line in dedicated regarding SFN support.

I recently migrated a dedicated srv to InterWorx running Lite Speed (as apache) on CentOS 5. (srv was running PSA 9 on CentOS)

Being the NEWB that I am.....I needed a little "hand holding" with this setup (especially the Lite Speed config). SFN support went way out of their way to assist. What is enjoyable about their support is the tech's have never responding to many of my "NEWB" questions in a demeanoring way. They explain things in detail. Tickets are always answered promptly.

I just wanted to give a "shout-out" to Dan, Brad, Sean, Ryan, Mike, and all the other SFN support techs >> AWESOME SUPPORT GUYS

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Limestone Networks Bad Security

May 29, 2009

they provide me a KVM and after some days when my time over so there is another server in my KVM account and i am able to access that server also can't believe ? well i am ready to show proofs...

and the 2nd funny thing is i told them about this but still they dont change the passwords etc i have full power on some other person server


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Limestone Networks Review

Oct 8, 2009

Well it's been one month since I purchased my dedicated server from Limestone Networks, and i'd like to post my experiences with them, so here it goes.

About a month ago I stumbled upon Limestone networks, read a few reviews, and thought i'd go for it. The the next thing I did was start a live chat, a friendly chap by the name of Felipe responds. I have a nice long chat with Felipe, what a delight it was! Not only did he answer all of my questions promptly, but he certainly knew what he was talking about. Unlike my previous experiences with other companies.

After a nice long chat with Felipe, I was ready to get my server. So I went straight ahead and ordered.

Dual CPU Quad Core XEON 5504 (2.0ghz)
8GB DDR2 ECC registered RAM
4TB bandwith
100mbps up/down speeds
IPKVM included
All up cost me around $280 + ~$30 setup fee

Within about 2 hours I receive an email stating that there were some minor problems during setup because of the RAID configuration, and they will fix it as soon as possible. I must admit, it got me slightly worried, but a few minutes later, I receive another email saying that it's all setup and done! Boy was I excited!

I Instantly SSH'd into my server to check on things, all good. I install the XEN kernel and reboot to make sure it's working all fine, boots without any errors. So far so good.

A few days later I realised I was running out of IP Addresses, so I open a support ticket to ask for more, the invoice is created, I pay it then respond saying that I have done so. 6 minutes later they respond saying that it is being set up, and another 3 minutes later they respond with the IP addresses, sweet.

Later on I opened another support ticket asking a question referring to upgrades. Out of pure boredom I clicked the send receive button on my email, and sure enough, I already had a response! all within about 2 minutes after sending it.

Limestone's service has been great, I love their support and prompt response to tickets! One minor problem is that their accounting department isn't available during all hours, no biggie though. Their technical support department is open 24/7.

One great bonus with Limestone is that they keep you informed every step of the way, rather than leaving it to the last minute to say "sorry about the wait".

When i'm ready for my next server, i'll definitely be going for Limestone.

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Limestone Networks Review

Apr 4, 2009

I ordered my server on March 6th, and asked for the server to be provisioned the 10th. I wanted to test some things out, and so I wanted the server earlier. I called up LSN and got to Carl. He was great and totally understood everything and provisioned our server in a matter of 1 hour 59 minutes!

Sadly, because I had told them we were going to need the server on the 10th, they thought they would have the RAM we needed. They compensated us by adding a better CPU(Q9400).

Then the RAM came in, I think 5 days later because of a shipping mistake where it didn't get on the truck I think(Not LSN's fault). The server went down, and they installed the RAM. The server wouldn't boot, so we had a few problems there. In the end it was just an oversight of the max amount of RAM that the MoBo could support. The downtime was a bit excessive in my opinion, and LSN compensated me.

I have had zero problems with them since that incident.

Right now, I am purchasing a 2nd server with LSN.

Support 9/10
Sales Staff 10/10
Accounting 10/10

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Grant Networks Any Reviews

Jan 4, 2009

I tried to search as i have seen there plans are cheap.

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Can The Software Of R-fx Networks Still Safely Be Used

May 2, 2009

I have been using R-fx software since somewhere in 2002 if I remember correctly.

I have been a happy using of APF, SYSBK and BFD for a long time. I have also installed other software of them, but I choose to keep my server as clean as possible. So LES, LSM, NSIV, SPRI were never installed. I had temporarily installed PRM and SIM, but I choose to uninstall them for various reasons.

I am wondering if you people still use APF and BFD. I will keep on using sysbk as it's a very simple program that can do no harm to my server, but I'm not sure about APF as primary firewall.

I have never been impressed by the role of firewalls in server security. I think they are mostly excaggarated, especially hardware firewalls, and iptables can do anything that is required.

How do you feel about using CSF on new servers rather then APF? Do you recommend any r-fx software for good server security and performance? Rf-x is about security, stability and speed (performance). I like that.

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My Accurate Hub Networks Review

Oct 1, 2009

6 months ago I signed up for their services, moving away from 1&1 shared hosting. So I spoke with Andrew about getting a server for the things I do. We worked a deal, which is probably too good to be true.

Im running on one of their Dell 1425s. I have servers here at the work (designing agency), so I know my way with servers etc etc. The performance of their network and support 10/10 I had no problems and although unmanaged, I was always able to get help and support.

They look like a new emerging host, but I recommend to give them a try. I've just picked up another server with them ($15 for my first month is quite a steal imo)

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Limestone Networks Slow

Oct 18, 2009

just noticed my server is EXTREMELY slow... as well as the limestone network control panel. I had a friend of mine test it too, slow for him. My load is nice and low.. Maybe they are getting DDOS'd? I moved from Burst to limestone and paying alot more, I expected more.

if anyone else is having a SUPER slow connection to the limestone network? I'm about to call their support

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My Limestone Networks Review

Aug 31, 2009

After stumbling upon limestone networks amazing offers, I decided to take advantage of their cheapest special for it was more than what I needed. For 135 dollars a month, I got this special:


With an 100mbps uplink connection. With this dedicated server, I planned on running game servers, and so far it has far exceeded my expectations.

Let's begin with the set up time:
Before leaving my old host, I found out that the location was doing no good for me. Players were not able to query my game server in the game's server list, so I decided to switch hosts. After finding limestone networks, as listed above I went straight ahead and bought the server at 4:00 AM EST time. After two hours of waiting, my dedicated server was set up with HPET enabled like I asked. I was amazed at how limestone was able to set up the dedicated server so fast and at such an early time!

The support:
The support is absolutely hands down AMAZING. Every support ticket I have made was answered (not over exaggerating here) within 4 minutes.

The control panel:
The control panel limestone has to offer that comes free with your dedicated server is so simple to use. (I believe they call it rockware.) There is an option to manage each one of your purchased servers, an option to restart your server, add new ips, change your uplink speed from 10mbps - 1000mbps (depending on what you have), the ticketing system, and much more.

Now the only problem I have came across which isn't all that huge, was that after redirecting all the traffic from my previous game servers to my new game servers hosted with lime stone, I had a problem installing the game files off Steam via hldsupdatetool.exe for Team Fortress 2. The install just froze. So I decided to contact limestone support. They decided to give it a shot, and it seemed that it froze for them too. However they did not give up, they kept trying and trying keeping me updated. (let me also remind most of you that team fortress 2 is a 3.2gb game so it takes atleast 20 mins+ to install all the necessary game files.) Finally after 2 hours, it worked. I was happy. The point here is that the support is probably their best feature aside from their prices and amazing specials. They just never give up and work to their potential in helping every customer. I would recommend limestone to anyone who is willing to try a new host.

Although I have been with them for about a week, they have so far never ceased to amaze me with their support, and quality they have to offer. I will keep everyone here updated on what limestone has to offer me and how well or bad they have been doing at the end of the month when I have to pay my next invoice.

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Anyone Have An IM Contact For Virpus Networks

Nov 22, 2008

Anyone have an IM contact for Virpus Networks?

I have Ken on icq but he is n/a.

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LimeStone Networks Review

Mar 2, 2008

Hey all. Its been a month and I thought I better post a short review of my experiences with LimeStone Networks.

Before signing up for my server, I spoke to Logan who answered a few of my questions regarding the setup of the server and the running of some of the software I wanted to install on the server.

I eventually ordered, with Logan's help, there Obsidien 1 plan which was a Athlon 64 X2 5000+ CPU, 1GB of RAM and 1500GB of Bandwidth for $99 a month. I had also chosen to have Virtuozzo installed, which was licensed and online very quickly. The total time I had to wait for the server was about 3 hours. In that time, I received an email from Mike, which told me he had given me a complimentary upgrade to the Intel Core2Duo E4500 CPU for better performance with my VPS software. This thrilled me to no end.

After asking for help a few times, despite the fact they are an unmanaged host, Logan kindly helped me fix a few problems on the server.

About halfway through the month, I began to realize that Virtuozzo was not exactly what I wanted and I asked them if it was possible to get it changed to a cPanel server. I can't remember who I spoke to about this, but the change was done very quickly and was re-deployed with cPanel ready and going well.

Then, at the end of the month, I found that the RAM installed on the server was just not enough, I then upgraded the RAM with the help of Ryan. The RAM upgrade took about 30 minutes to go through, and I only suffered about 3 minutes of downtime.

All in all, my first months experience with LimeStone Networks has been fantastic! Which is probably why you have seen me recommending them on a few threads. There service is amazing, which compliments there very reliable and kind Customer Service team. I could not ask for anything better.

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Any Comments About Sago Networks

Apr 9, 2008

With the ongoing saga, I'm looking for a new dedicated server. I'm considering Sago Networks [url] Anyone have any experience with them?

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Limestone Networks Review

Dec 23, 2008

well ordered a dedicated server from LSN about 4 days ago, and I still havent recieved the server so I thought I should make a review here for others to know.

4 days back I ordered their most expensive server and made a payment the same night, and I went through the verification process after about 24 hours. the same night that I uploaded the files needed to get my account verified I talked to ryan, and he said my account would be verified in max 2 hours but it ended up being 2 days! after taking 2 days to verify my account (yesterday) I talked to mike and he said my server will be ready in the next 2-5 hours, so i waited about 8 hours and I still didnt recieve any mail from them, so this time I talked to ryan and he said he is gona check and see why its taking so long, and after he checked he said my server should be ready in the next 4-5 hours, but now its been almost 10 hours since then and I havent recieved ANYTHING!

I understand if they were late by a day due to the fact that its christmas, but its been 4 days and all I hear from them is that my server is gona be ready in the next 4-5 hours!

generally their support crew is really friendly but they dont tell you the truth (atleast they havent told me the truth) and ticket responds take from 2 to 6 hours.

I would have given them a good rating if they were on time because they are friendly, their servers are good.

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Dark Water Networks

Feb 27, 2008

i recently got a dedi from Dark Water Networks and all i have had was problems with it. The first hour i was on it it decided to go offline after multiple access violations errors popped up. I send in a support ticket, they say its fine, but the box is still offline. I am running my own hosting company and its crucial that i have something working to be able to progress. I have had enough of their service and i ask for the box to be turned off and a refund on my money. They tell me they cannot issue me a refund. What a complete lie. Right on their main page of their site it clearly states: "Try our services for 30 days, and if you're not completely satisfied, we will refund you with no questions asked."

So where is my refund? They refuse to give it to me.... and my customers? Angry. Any more responses to my ticket? None whatso ever for the past 48 hours.

If this is how they run a business... neglecting their customers and blatently false advertising on their main page, then i truly do hope they no one else ever tries their services in the future because this is just ridiculous....

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Handy Networks VS BurstNET

Sep 19, 2008

Handy Networks VS BurstNET

Any better network?

Any better technical support?

Any better in dealing with customers?

Is there a comparison between the Handy Networks and BurstNET

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Bad Experiment With Limestone Networks

Sep 7, 2008

I've rented a server from Limestone Networks, and got bad experiment from them. The server is Intel Core2Quad Q9300, 8GB RAM, installed with FreeBSD amd64 version.

Two tickets are in and, they's are saved directly from browser except the password part.

In the beginning, the server often became inaccessible. Because I was very busy at that moment, I just used their control panel to reset it when I cannot access it.

In 8/23 afternoon, I found not only the server was inaccessible, but the panel was also out of control: I saw the server power is "off" and I cannot turn on it. So I opened a ticket to ask for help. They first asked me what do I do before the server offline.

I responsed I didn't do anything, and I also mentioned that the server frequently becomes inaccessibe. They fixed the panel after 1 hour and ask me root password, to see why the server becomes inaccessible frequently. It's 8/24 morning.

They responsed in 8/25 morning (08/25/2008 04:51 AM CDT), "apologize for the delay", just reboot the server. And I cannot access it again, so I report in the same day 10:36 AM. This time they response in 08/27 and "apologize" again.

Because the server has two NIC, they unplug the cable and plug into another port. The situation seems better (accessible now), but it becomes packet lost problem. I detect huge packet lost from the server to its default gateway, Limestone Networks's DNS, {google,yahoo}.com, anywhere.

After that, I cannot be sure what they do, it's stable in that two days. And Bryan P. ask me in 8/29 03:45PM about the status, I replied the server is okay in these two days, so he closed the ticket.

Then, I got packet lost again, in 9/3, so I open another ticket to ask them solving it. I don't want to describe again, you may see the ticket yourself.

I am very upset about their hardware quality, response speed, profession, and the attitude. I won't suggest my friends to use their dedicated hosting.

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Well, Gigenet is $65 more expensive with a very similar setup but I think their servers are managed, I am not sure if Limestone's are managed.

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I want to ask you if you know any solution, or see any error in my dns configuration.

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2. it's my main domain only for dns

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