Virpus Don't Respect Own Policy
Jun 13, 2008
Virpus don't respect own policy..
14 days moneyback is not true. virpus don't refund at all.
servers are overloaded. very slowly and if you ask for moneyback he. just don't answer you
i have buy signature vps with them and on 10 days.
servers have 1 downtime every day. and sometime (2 days) you cannot log into servers or view page because is overloaded.
when your servers back online. its take aproximatly 30 seconde before " website or panel " load.
just think before purshase. virpus network scam her client and don't respect own moneyback policy.
now i wait paypal issue.
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Mar 21, 2008
We have had a cheap server at Virpus Networks (virpus.com) for 3 months. Everything has been great.
Today at 1030AM CDT, the box suddenly went offline. We asked for a reboot via AIM and Help Desk Ticket and Ken stated he would drive to the facility and reboot it.
As of 210PM CDT, the box was still offline but Ken was on AIM. We asked him about it and he stated he had just received a SPAM complaint and that his carrier, LightEdge, nullrouted the IP as there policy is nullroute and then notify of the complaint.
When asked when Virpus received the SPAM complaint, Ken advised us he had received it earlier in the day but he did not have time to forward it on.
When asked how to go about getting the box put back online, mind you it was the 1st SPAM Complaint and we rectified it in our database within 5 minutes of receiving the ticket at 220 PM, he stated it was upto LightEdge and he has expressed his concerns of this policy but there was no response and he had no ETA for a fix.
Also, as a side note, Virpus Networks advertises ATT, QWest, XO, Cogent and Verizon however the only thing your able to get to unless your directly on the ATT, QWest, XO, Verizon network is Cogent.
Think twice about getting a VPS or Dedicated Server with Virpus.
I cannot wait to hear Kenneth Odem's response to this post as Im sure he'll be here to defend himself and say its all our fault for getting the 1 SPAM Complaint which I admit, getting a SPAM complaint against you is bad however the mannfer of suspending the account and then contactin the customer 4 hours later is absolutely rediculous.
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Aug 22, 2005
I had my server shut down due to ddos attacks and proxy calls. I am a designer so I dunno what this means so I asked for proof and they said it was archived. I then tried getting my servers back online with them for over the last few hours and they replied we cant help you. I offered $3000usd to fix the problem and they said they cant do it. From where I come from, if a virus is added it can be removed under any circumstances. I then kept on phoning to get my server restored hense I am selling a lot of website property lately and he totally by passed that, I was put on hold for over 20 minutes and I am calling from Canada. I phoned the last time and told a white lie saying I have huge partners ready to boycott their company unless they restore my server....
What do you know it got restored and I got all my sites moved over to the new server, but this is the golden part.
Have you ever phoned your hosting company and been sworn at? Been called a ****ing idiot or to **** off and stop phoning, or I have had enough of your ****ing ****? Well this is what I heard from Ben at CalPOP and that is totally unacceptible hense I am the customer who was about to purchase numerous servers from them to increase my bandwith usage I would be using on my upcomming site called thewetwilly.com.
I dont respect a programming punk thinking he is better then me just because he works for a low end database center. I also dont respect being called an idiot while I am purchasing hosting from the company, aswell as being to to **** OFF. 100% totally unacceptable.
Alot of my friends have experienced poorness with this company and I wish I noticed it earlier instead of taking it the hard way/HARSH WAY.
But hey I am sure my word will get around and people will stop using calPOP due to their immaturity Cali Mr know it all talk and realize that they can find a better place to host their site.
I also have been told that calPOP used the excuse of DDOS and Proxy attacks as an excuse to get rid of you because you are using to much bandwith.
Oh they also told me that they would send me the HD for $100usd so I could move to another server, wtf is that???
Like come on!
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Oct 26, 2008
Last month i have problems and outgages with a node in powervps vz45 in the 205.234.106 .20 and in other threads i mention previously that server.
Last 1 october, node have a rare problem and they say in a few days they move accounts to other node.
Because a SERIOUS Problem with my personal life, this last week i dont get backups, and wednesday a thief in house stole my mobile HD (without passswords and ciphered).
The Friday my VPS crash.... and three days later they are restoring the backup... and None of the 140-180 sites yet online.
I read in other thread a more problem about they laterly, but for me is near fatal, because 33% are my best customers (i plan to migrate to other host the server the 15 of the month but for the personal thing i cant.
88 USD monthly and three days to recover the Nodes ?
No way, as soon as possible i go to liquidweb.
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May 26, 2008
i waould like to warn people of a1isp the main fellow thats the problem is called just.
ill start with explaining my issue.
in august last your i bought cabinet space and me and my mum became ill so i was unable to use it. i asked for a refund and he refused so i opened up a chargeback and he threatened a lawsuit unless i cancelled it.i have become alot better now and wish to use that space of which ive paid for and the reply i got from him is we do not want your sort of people here.i take very highly to this comment and wish for other peoples oppinions on what todo and also to warn people of this company i dotn like doing this but im left with no choice
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Sep 21, 2008
I've been using SLHOST.com for a couple of years, and they used to have great VPS service. My server was always up (I'm not a power user, I just host some small business websites for clients of my web design company - nothing that gets a lot of traffic or puts a strain on the server).
They recently moved locations, and I've had nothing but problems. They somehow screwed up the IP and DNS of the server. My (and my clients sites) couldn't be accessed for over a week! Support kept telling me that there was no problem, unti I proved to them that the DNS wasn't right. I didn't have any email during this period, and either did my clients.
Since then, AT LEAST one of the services on the server randomly stops working (the two big ones are DNS and STMP) a couple of times a day. I don't receive error messages (I know because my clients call me screaming why their email isn't working AGAIN).
As a web design company, I've lost reputability. As a professional affiliate marketer, I have literally lost over a thousand dollars because of the downtime. Every time I contact support, they restart the services and tell me there's no problem with the server (which is obiously not true).
Any suggestions from other webhostingtalk users on how to get better service and a credit from SLHOST.com? I'm not technical and I need a VPS that just simply works.
I recently started monitoring my server 2 days ago with hyperspin. I can post my support emails here as proof and verification that these problems are occuring multiple times a day.
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Jun 15, 2007
Everytime I create a new subdomain, it appears.. but after I create another subdomain, the first one dissappear and I only can see the last one created..
Dns zone, httpd.conf, localdomains entries are there.. but when (using X3 o or X) I go to subdomain on the cPanel account, Im not able to see anything... anyway, subdomains are working...
Im using RHEL 4 + Latest cPanel 11 Release.
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Aug 19, 2007
i have taken a dedicated server and have done all the settings but when i point any domain to my server after adding a account the domain doesnt works... I means its not pointing to my server..
My nameservers are pointed to my dedi ips and are working fine but when i point the domains to the nameservers they dont work...
It keeps saying looking up..
when i traced my domain which i am pointing to my server it says no ip address found...
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Sep 13, 2008
While lunarpages is kind and offers great support. The support takes a while. They frequenlty get hacked or block your ip to where you can not access cpanel and switch your servers a lot in the past 3 months i got transfered to 4 different servers with the last one atlantis and prior one belogna. There support can take up to 72 hours to respond back where other hosts at max 24 hours. Their downtime has been around 97% not advertised 99.9%.
This is what really upset me.
I contacted them through email to cancel my account and they said they need more info, ok. Gave them info and they went ahead to renewing the account after I had gave them proper info. I tried to get this resolved for over a week now.
I thought since they renewed my account i should access my account and download my entire site, well I could not access cpanel again, no surprise there.
I just now got off a 20 min phone call and they tried to get my account canceled as I gave proper info to cancel the account so I would not be renewed and they tried to sell me their service for $75 to close my account.
I eventually had to threaten them to press lawsuits "not that I would even if it wasnt handled" and they said we will close your account and not charge you the $75 to do so.
My god! How hard is it to close an account with such service?
When I joined them my first year was absolutely great! It just has started to decline in the past couple months or so.
I rate them at 50% great because their supportive in all areas except for the slow response and canceling an account.
Dont use them ive had much better success with GoDaddy.... wow GoDaddy! I know tell me about it. GoDaddy is not my favorite host.
You need to be careful when finding a host becasue ive learned that they pay to be on the top. I am now using Host Gator with no compaints looking at moving to HostMonster for the price and services though should I?
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Jul 23, 2008
1. I have loads of these showing up in the WHM Apache service status
52-1 - 0/0/8 . 0.00 3970 0 0.0 0.00 20.02 127.0.0.1 server.mybox.com OPTIONS * HTTP/1.0
53-1 - 0/0/6 . 0.00 3969 0 0.0 0.00 79.77 127.0.0.1 server.mybox.com OPTIONS * HTTP/1.0
54-1 - 0/0/5 . 0.00 3968 0 0.0 0.00 38.04 127.0.0.1 server.mybox.com OPTIONS * HTTP/1.0
I was told that was normal as its apache's MPM prefork way of waking up the worker processes. That I have accepted however it has been problematic ever since I installed mod_security that things have been going ape.
2. The Bandwidth in CPanel and that in Apache does not add up. There is only 1 account on the server. The bandwidth usage in CPanel shows 51GB for the month of July so far, however in WHM under Apache status it shows 223GB of Bandwidth in the last 48 hours.
Now given the the host tells me that CPanel does not count certain bandwidth(?) I am not certain what to think as the difference in bandwidth is a whopping 160GB in the past 2 days.
WHM
Server uptime: 1 day 17 hours 54 minutes 31 seconds
Total accesses: 87589 - Total Traffic: 222.5 GB
CPU Usage: u110.4 s13.25 cu0 cs0 - .082% CPU load
.581 requests/sec - 1.5 MB/second - 2.6 MB/request
15 requests currently being processed, 3 idle workers
CPanel
Monthly Bandwidth Transfer 51915.52
Total50.7 Gig
Server Load 1.7GHZ Machine with 1GB Ram
Server Load 0.25 (1 cpu)
Why such a HUGE difference in bandwidth?
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Oct 9, 2008
i buy vps form vpsville.ca for 3 month,
yesterday, my vps was block
cpanel and ftp and ssh not answer the request
i open in vpsville.ca and they never answered
today my main ip is not working
i vpsville.ca support is very bad they never answered my emails and ticket
and i have question, where is my vps?
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Feb 14, 2007
I cant make php 5.2.1 work as httpd 2.2.4 and 2.2.3 module. When loaded with php it makes httpd dont start at all without any errors in log even on debug level! However when I place php 5.2.0 as module it immediately starts working ok.
I've tested this with a standart ./configure without any parameters for both php and httpd, and httpd is always not working when it tries to load php 5.2.1 as module.
Did someone run php 5.2.1 with httpd >2.2.3 succesfully?
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May 20, 2007
I finally bought a VPS after not being able to pay for a dedicated server so I bought one from VPSbyte.com as they came highly recomended $39.95 server with Cpanel not the cheapest I gathered but I wanted reliable servers
now I moved my forum over to the server all was ok after I got the massive database sent over but when I tried to view a thread or category I could not it came back with No Valid input or something like that
I went into admin and disabled zoints SEO mod and the forum works fine BTW its a VB forum.
would it be due to mod rewrite that the forum does not work with zoints? and is it possible to get it to work?
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Jun 13, 2007
I had made a post earlier about trying to get an exim ACL or filter to work with cpanel 10 to deny all messages with a 10 or above spam rating while forwarding 5-10 scored messages to a spambox, but I decided to tryout upgrading to CPanel 11 which adds a built-in solution.
I've had no luck using WHM's Exim Configuration editor with
"Reject mail at SMTP time if the spam score from spamassassin is greater than 10.0."
Checked under ACL's and Filters.
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Oct 14, 2009
Ticket ID : #919385
---------------------------------------
We have serveral vps servers from dmehosting.com. I would say never choose dmehosting.com for your sites. A vps server is down for more than 14 hours and still down. They do not reply to my tickets. They do not inform about the issues.
I had have many issues with them like 1 - 2 hours downtime but that's not really matter.
Now the server is down for more than 14 hours and still not up. I have even asked them to transfer this vps server to another working node but they are not responding.
DON'T CHOOSE DME HOSTING .COM FOR VPS SERVERS........IF YOU NEED HIGH UPTIME AND SECURE DATA.
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Aug 3, 2007
in a domain environment, how do I enable users to be able to access the Desktop properties and allow them to change their wallpapers. I know it should be a simple one but I'm still looking through policies but can't find what can be. By default/ after some group policy changes, all users are denied from accesing this properties window.
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May 14, 2009
about policy of softlayer reseller
I am reseller with softlyaer. (not direct client).
in above url, have this item
"Preferential cancellation policy—cancel any time up to billing day"
my billing date is the 14 each month.
04/14 this days, I submitted 2 cancel request,but Softlayer "can't accept"
haha.
I lossed > 300USD because I am the reseller.
have any body same as me?
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Jun 5, 2008
I dont bash hosts often, because i realize some problems will come up that are out of the host's hands. Network downtime, hardware failure, etc.
Most ive been with, have been very understanding, and willing and ready to remedy the situation by compromise on both the customer, and hosts sides.
I decided to switch my forum to a VPS and decided to go with ZONE.net. They seemed reasonably priced, and ive seen some good reviews here on WHT.
So, this past Saturday evening, I signed up and get the first few payment confirmation emails.
Monday morning, I get an email from my current shared host, that I would not qualify for a refund for that month since it was past the 30 day money back guarantee. I had been with them for 3 months. I had 2 weeks to go so I said ok, it seemed fair.
I email zone.net on Monday to cancel the VPS since it hadn't even been provisioned yet.
Tuesday morning, I wake up to account info from zone.net
I shoot back in email asking why it hadn't been canceled since i would be staying with my host a little longer. I asked them to cancel, and issue a refund.
They quickly point me to their TOS and state they dont issue refunds for any reason. I would be inclined to agree, but certainly these are special circumstances. I asked to cancel my VPS BEFORE it was even created.
I shoot back an email saying that I would be willing to settle a refund, minus the costs of the control panel license, which is the only thing they are out anyway. I have not even logged in to the account. This was all Tuesday morning. I have not heard back from them yet. They are probably ignoring me.
I will not email them anymore, I will not even ask for the refund back anymore.
So, be warned. If you decide to get a VPS with zone.net, MAKE SURE THERE ARE NO HICCUPS, and BE SURE YOU WILL NOT CHANGE YOUR MIND AFTER HITTING THE SUBMIT BUTTON. Oh and expect 48hrs+ of setup time on something other hosts do in 3hrs or less.
If they need to hold on to a customer's money like this, they obviously need it more than me to keep their so called business afloat.
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Oct 29, 2008
I'm trying to establish a policy for hosting requirements.
I keep running into this recurring problem where a company hosts their own site or they want to host with a business associate or friend that has some kind of side business.
This often results in:
• Drastic responsiveness issues
• Half @ss server setup
• No back up mechanisms
• Non-standard setups
I'm thinking of bumping the price on all my quotes by 20% and offering a 20% discount if recommended hosts are used. Another alternative which I would prefer is just to refuse to work on any other, but I don't think I could get away with that.
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May 12, 2008
I try to rent a vps from cheapvps.co.uk today and get this message:
In order to keep security and high quality of our service, all new orders needs to pass our fraud checking screen. In order to pass it, we ask you to email us scanned version of your Photo ID, Passport, Driver's license or your credit card.
Once we receive necessary document(s) we will happily proceed with processing your order.
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May 14, 2008
I wonder any provider still offering Price Match policy?
I saw some before but not anymore.
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May 9, 2008
I don't know anything about CPU. According to BlueHost, they offer 40 seconds of CPU processing within a 60 second period. Our sites are mainly forums and blogs. For the next year, at most, we'll have 200 unique users a day, we're guessing. Do you think running something like WordPress or forum software would be too much with BlueHost's restrictions? We will focus on 10 sites during this time, so it'll be about 2,000 unique visitors a day across our entire account.
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Jul 8, 2007
I recently got a Windows VPS from 1and1 internet. I tried to run Windows update and Baseline Analyzer (SOP for me)..but neither would work. I learned that it seems to be Sw-Soft that have taken it upon themselves to test and push Windows updates to the hosts. Is this just for the big boys like 1and1? Or is this something Sw-soft does for all hosts?
Just wondering..say what you want about 1and1..I must say my experiences have improved over the last few weeks..and it does seem like they are really trying harder.
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Nov 14, 2007
I've been trying to set an active desktop of a group of users that log into XP machines to an html webpage. So far I haven't had any luck getting the webpage to appear.
What exactly needs to be done in order for this to work correctly? The primary domain controller is running on windows 200 server.
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May 30, 2007
Seems like my IP is blocked by comcast and clear channel. Comcast sucks and do not respond. They have the worst customer service ever. Clear channel is just another monster corporation as well with no concern.
This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
someone@clearchannel.com
SMTP error from remote mail server after initial connection:
host external.clearchannel.com [207.230.136.65]:
554-smtp11.lob-hosting.com
554 Connection denied server.host.com
(xxx.xxx.xxx.xxx). This connection falls under the SBRS policy.
[url]
dnsstuff.com shows for spam database, only one listed (attached). I went there and the search says:
IP address xxx.xxx.xxx.xxx is listed here as fecheadorar.com misc.
I have no idea WHO fecheadorar.com is, but it is not/nor ever was hoste on my box.
How would I resolve this? There is absolutely no contact info on their site.
[url]
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Nov 1, 2009
I found my vps in virpus is down
even their main site virpus.com is down either
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Sep 7, 2008
I ordered from them a little over a week ago the $10 package as a test to see if they would set it up and it seemed to run ok things that crashed i assume did so because of low ram (gameserver/ventserver)and from day 1 after realizing it didnt have enough ram i began using it as a free shell host for people to stay connected to irc (i had read the aup and tos before signing up and irc was not mentioned as against rules ANYWHERE) and they didnt allow making swap files (which is fine i guess) so I ordered another one only this time the supreme package and kept the other one as an irc host and then tried running the gameserver off the new one with 3gb of ram...it still didnt run properly so i figured ok ill just usethis one to run irc and other stuff as well..after 10 days the server suddenly drops ALL irc connections and i made a ticket and asked if I accidently firewalled it myself or if something they did affected it heres the response i got from my tickets
My Ticket
cant connect to hpyervm getting a mysql cannot connect error (copied and pasted its:"Could not connect to Mysql server... ") and all of the services using irc on the server dropped this morning for no apparent reason was it something someone did on the server or did you guys change something cause now it just times out any irc connection before connecting but the servers ping and respond to other stuff fine.
Two Minutes later:
We have restored the SQL server on our master node. Additionally due to some abuse issues, we have banned IRC ports. For the life of our company we have disallowed and banned IRC from being hosted, which is stated in our AUP, so you should not be hosting IRC of any type on our network in any case.
Me (a few were in between that and this but they were not related to waht i am posting really):
Alright i submitted it and i reread the aup and even did a search ... irc is not mentioned ONCE in there let alone as not allowed....
they never responded to that but they did respond
Them:
We will get this processed within todays business day.
at the end which i am assuming was refering to my cancellation and request of money back under the 14 day garantuee. It is more than 24 hours later and they still have not showed where the aup says irc is not allowed and i have not recieved money back.
Result and conclusion: It is a scam company there 24/7 support chat is NEVER online even during the business hours they state and the company doesnt even read its own tos/aup.
for those who want to read the aup here it is
No Virpus Networks servers or networks may be used for:
- Email spamming
- Warez, Hackz or Serialz sites.
- Illegal content or activities
- Any other type of high packet load or disruptive network traffic
- Ask before you attempt something questionable, it will save us all a lot of trouble.
thats whats listed as "not allowed"
full aup at virpus.com/legal/aup.html
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Jun 5, 2007
With so many downtime issues in the last 3 days and so much downtime, lack committment and quality , I requested a refund. ITs been 3 days since the request (Saturday-Sunday-Monday) all 3 days over now and no reply EXCEPT it has been forwarded to someone or will update you shortly (never happened!). I can accept the weekend excuse but the weekday excuse?!
I also have an RDNS ticket that wasnt' even resolved since 24/25th of May ...thats almost 2 weeks. I get the same was done (wasnt done), will update you (never got updated)...thing.
After the issues in network and attacks, they never even sent out the latest apology email to the clients (the last downtime or network issue). And all their outsourced techs say is "am looking in your issue and will update you"....
I tried calling the helplines, no one picks up. Live Chat isnt live chat since no one is online (except at a random time it seems). Tech support doesnt' exist ..it's just someone saying will update you shortly and then they probably email the DC (who clearly dont care about Virpus by doing nothing). SO its a fault of Virpus and the DC. Thats why their email (last one) talked about moving off the Datacenter.
Now I have lost 6 clients and lost over 200$ , which sadly Virpus being an LLC (Limited Liable Company) I can't really sue. Their 100% uptime or SLA is nothing but an insult to everyone. Support "was" great when you signup...It's like you get everything you want UNTIL after 2 weeks, when you're forgotten (or maybe in the time zone I live in support doesnt work at all or the un-qualified outsourced support kick in).
Anyhow, both ways I have begun moving most of my sites off this amazingly terrible vps host (I had tested them around 4 months back with similar results except for the network issues). Also I tried formating and reloading the VPS using Virtuozzo with them..It doesn't work. Basically Virpus is offering great deals but more about getting lots of clients bundled onto a single server. Theyve added tons of ram to the single server and set everyone on it, without really scanning into clients and realising that 1 attack means downtime for all the clients on the vps - server. It would be better to split them around on multiple host servers to decrease the attack.
Anyhow I am extremely upset with the support I got. They havent replied to my support tickets EXCEPT the usual will update which never got updated and gets forgotten.
Overall based on pricing I'd give them a 3/5
Based on Support 4/5 (for the first 10 days), after that (0/5)
Quality of Company (0.2/5)
Its been a very bad loss for me and being in India, I dont think I would be able to do much about it (legally). They totally messed up with their datacenter (or vice versa) and they've left the upset clients without response and the happy clients...sleep through most of the issues or have been very lucky.
I really didnt' want to post here. But 3 days without a refund reply and 2 weeks with an RDNS no real update/ or apology on the lack of support there...is a huge turn off and has made me really frustrated. I hope Virpus realises their mistakes and begin spending more money on "Knowledgable Support/Staff" and also get ethical and moral before its too late. It's never too late to change, until change isn't even an option. I hope that Virpus will improve and change to the better...
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Jul 31, 2007
I just got my new server they transferred me to up and running last night. I woke up this morning and it's down. I submitted a ticket about an hour ago and have not had a response. I also can't get to their own web site. Anyone else who uses virpus having problems this morning?
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Aug 8, 2007
I spent 6 months trying to get DotNetNuke up and running. Servergrid web hosting puts way too many sites on the same server. My site would sometimes take over 5 minutes to load. Often it would not load at all. I cancelled my subscription with them and two months later I have still not received my refund.
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Jan 15, 2009
how much time to Activate a Vps im order one whit virpus in the morning Im pay the VPS but i don´'t have any message, I send 3 Tickets to sales and no response, and whit Support say i need to ask to sales.
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