Establish A Hosting Policy
Oct 29, 2008
I'm trying to establish a policy for hosting requirements.
I keep running into this recurring problem where a company hosts their own site or they want to host with a business associate or friend that has some kind of side business.
This often results in:
• Drastic responsiveness issues
• Half @ss server setup
• No back up mechanisms
• Non-standard setups
I'm thinking of bumping the price on all my quotes by 20% and offering a 20% discount if recommended hosts are used. Another alternative which I would prefer is just to refuse to work on any other, but I don't think I could get away with that.
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Aug 8, 2007
I spent 6 months trying to get DotNetNuke up and running. Servergrid web hosting puts way too many sites on the same server. My site would sometimes take over 5 minutes to load. Often it would not load at all. I cancelled my subscription with them and two months later I have still not received my refund.
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Apr 26, 2014
This is the most instable Plesk version. I use the new Plesk 11.5, but really this is the most suck Plesk version
Web Deploy used to work and now it is not working. I use Web Matrix and when I try to connect, this is the error message:
UNABLE TO ESTABLISH CONNECTION
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Nov 5, 2008
I got a new server from uk2, has whm but i just couldnt get the server to work, i changed hostname and made nameservers etc but couldnt get it to work i pointed ips to hostnames and everything no response, domain is www.uploadline.com ns1.uploadline.com and ns2.uploadline.com i havent used cpanel for 2 years now and i used to have alot of experience in it before these days i just stick to directadmin and other control panels.
I just need to ask a few questions and i need help too to get my server up and running as im losing alot of time and money here
i remembered when i changed hostname on whm i need to run this through ssh:
/usr/local/cpanel/cpkeyclt
So i did, and this was the result:
Quote:
login as: rootroot@server80004.uk2net.com's password:
Last login: Sat Nov 1 01:39:07 2008 from proxy-sov.uk2.net
root@server1 [~]# /usr/local/cpanel/cpkeyclt
Updating Internal cPanel Information........................................quer y failed: query timed out
[cpkeyclt.pl]: No working dig found!
Unable to establish connection. License server hostnames could not be resolve to IPs.
Done
.Done
root@server1 [~]#
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May 5, 2015
For some reason FTPS is no longer working as it used to before plesk upgraded. At this point, I am not sure which Plesk upgrade caused this since I do not FTPS or ftp in general often. its enabled as it was before, even disabled and re-enabled it again. Still gives a "could not establish connection". Restarted the service via command Line with "service xinetd restart". still isnt working...
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Aug 3, 2007
in a domain environment, how do I enable users to be able to access the Desktop properties and allow them to change their wallpapers. I know it should be a simple one but I'm still looking through policies but can't find what can be. By default/ after some group policy changes, all users are denied from accesing this properties window.
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May 14, 2009
about policy of softlayer reseller
I am reseller with softlyaer. (not direct client).
in above url, have this item
"Preferential cancellation policy—cancel any time up to billing day"
my billing date is the 14 each month.
04/14 this days, I submitted 2 cancel request,but Softlayer "can't accept"
haha.
I lossed > 300USD because I am the reseller.
have any body same as me?
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Jun 5, 2008
I dont bash hosts often, because i realize some problems will come up that are out of the host's hands. Network downtime, hardware failure, etc.
Most ive been with, have been very understanding, and willing and ready to remedy the situation by compromise on both the customer, and hosts sides.
I decided to switch my forum to a VPS and decided to go with ZONE.net. They seemed reasonably priced, and ive seen some good reviews here on WHT.
So, this past Saturday evening, I signed up and get the first few payment confirmation emails.
Monday morning, I get an email from my current shared host, that I would not qualify for a refund for that month since it was past the 30 day money back guarantee. I had been with them for 3 months. I had 2 weeks to go so I said ok, it seemed fair.
I email zone.net on Monday to cancel the VPS since it hadn't even been provisioned yet.
Tuesday morning, I wake up to account info from zone.net
I shoot back in email asking why it hadn't been canceled since i would be staying with my host a little longer. I asked them to cancel, and issue a refund.
They quickly point me to their TOS and state they dont issue refunds for any reason. I would be inclined to agree, but certainly these are special circumstances. I asked to cancel my VPS BEFORE it was even created.
I shoot back an email saying that I would be willing to settle a refund, minus the costs of the control panel license, which is the only thing they are out anyway. I have not even logged in to the account. This was all Tuesday morning. I have not heard back from them yet. They are probably ignoring me.
I will not email them anymore, I will not even ask for the refund back anymore.
So, be warned. If you decide to get a VPS with zone.net, MAKE SURE THERE ARE NO HICCUPS, and BE SURE YOU WILL NOT CHANGE YOUR MIND AFTER HITTING THE SUBMIT BUTTON. Oh and expect 48hrs+ of setup time on something other hosts do in 3hrs or less.
If they need to hold on to a customer's money like this, they obviously need it more than me to keep their so called business afloat.
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Jun 13, 2008
Virpus don't respect own policy..
14 days moneyback is not true. virpus don't refund at all.
servers are overloaded. very slowly and if you ask for moneyback he. just don't answer you
i have buy signature vps with them and on 10 days.
servers have 1 downtime every day. and sometime (2 days) you cannot log into servers or view page because is overloaded.
when your servers back online. its take aproximatly 30 seconde before " website or panel " load.
just think before purshase. virpus network scam her client and don't respect own moneyback policy.
now i wait paypal issue.
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May 12, 2008
I try to rent a vps from cheapvps.co.uk today and get this message:
In order to keep security and high quality of our service, all new orders needs to pass our fraud checking screen. In order to pass it, we ask you to email us scanned version of your Photo ID, Passport, Driver's license or your credit card.
Once we receive necessary document(s) we will happily proceed with processing your order.
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May 14, 2008
I wonder any provider still offering Price Match policy?
I saw some before but not anymore.
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May 9, 2008
I don't know anything about CPU. According to BlueHost, they offer 40 seconds of CPU processing within a 60 second period. Our sites are mainly forums and blogs. For the next year, at most, we'll have 200 unique users a day, we're guessing. Do you think running something like WordPress or forum software would be too much with BlueHost's restrictions? We will focus on 10 sites during this time, so it'll be about 2,000 unique visitors a day across our entire account.
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Jul 8, 2007
I recently got a Windows VPS from 1and1 internet. I tried to run Windows update and Baseline Analyzer (SOP for me)..but neither would work. I learned that it seems to be Sw-Soft that have taken it upon themselves to test and push Windows updates to the hosts. Is this just for the big boys like 1and1? Or is this something Sw-soft does for all hosts?
Just wondering..say what you want about 1and1..I must say my experiences have improved over the last few weeks..and it does seem like they are really trying harder.
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Nov 14, 2007
I've been trying to set an active desktop of a group of users that log into XP machines to an html webpage. So far I haven't had any luck getting the webpage to appear.
What exactly needs to be done in order for this to work correctly? The primary domain controller is running on windows 200 server.
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May 30, 2007
Seems like my IP is blocked by comcast and clear channel. Comcast sucks and do not respond. They have the worst customer service ever. Clear channel is just another monster corporation as well with no concern.
This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
someone@clearchannel.com
SMTP error from remote mail server after initial connection:
host external.clearchannel.com [207.230.136.65]:
554-smtp11.lob-hosting.com
554 Connection denied server.host.com
(xxx.xxx.xxx.xxx). This connection falls under the SBRS policy.
[url]
dnsstuff.com shows for spam database, only one listed (attached). I went there and the search says:
IP address xxx.xxx.xxx.xxx is listed here as fecheadorar.com misc.
I have no idea WHO fecheadorar.com is, but it is not/nor ever was hoste on my box.
How would I resolve this? There is absolutely no contact info on their site.
[url]
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Nov 2, 2009
We brought a RootServer with Hetzner after being recommended them. We did research on the service and they seemed to get positive review and the fact we are ordering from New Zealand we do not have to pay VAT.
We ordered our EQ 4 Server on 16/09/2009 and it was provisioned on the same day.
We were billed on the 2nd week of October which was fine. In the 3rd week of October the server exceeded 2TB and therefore it was reduced to 10Mbit/s which is fine.
It's now November and we expected the server to return to 100Mbit/s as per the definition on their website stating the following:
Quote:
Traffic Usage is for free. We will restrict the connection speed to 10 MBit/s if more than 2000 GB/month are exceeded. Optional, a permanent 100 MBit/s-bandwidth will be charged 14,90 € (incl. VAT) per additional TB.
Well of course my monthly bandwidth was reset to 0MB on November 1st and therefore we have not exceeded our usage for the month.
We emailed Hetzner Technicial Support with the following:
Quote:
Our server EQ 4 #XXXXX exceeded 2TB by roughly 650GB last month and was restricted to 10mbit/s as per Hetzner's policy.
It is now November 2nd and our server still remains restricted to 10mbit/s.
Can Hetzner please have a look into why this is the case and resolve the issue?
We received the following reply from Hetzner
Quote:
Your network connection has been throttled. Please contact our product advice.
This will tell you everything about your options.
This was not the response I expected, therefore I emailed their Technical Product Advice team with the following:
Quote:
Our server EQ 4 #XXXXX should not be throttled as it is November now.
Your website states "Traffic Usage is for free. We will restrict the connection speed to 10 MBit/s if more than 2000 GB/month are exceeded."
The Hetzner Robot states our usage is 10GB for the current month. Therefore it should not be throttled as we have not exceeded 2000 GB for the current month.
In turn I received the following response which was very unexpected response by Hetzner
Quote:
if a server is reduced once it stays "for ever" on 10 mbps or you agree paying overusage over 2 TB for the future with 14.90 Euro/TB or you remove traffic intensive application from server.
I have read and screenshot all their terms and conditions and also system policies which does not state any where that I agreed to stay on 10mbps once going over the 2TB/month.
Since Hetzner Online AG operates out of Germany, And since Germany is a member state of the European Union. It is bound by the Consumer Protection Directives of the European Union.
My question is have I interprated what Hetzner are offering/selling incorrectly or they have mislead me?
If they have mislead me then some of following rights and responsibilities apply, these apply everywhere in the EU.
Quote:
If the item you bought does not look or function as it was advertised, or if it is not satisfactory, you have the right to have the item replaced at no extra cost or to get your money back if the replacement was not completed in a reasonable time.
If you buy goods that turn out to be faulty, manufacturers must compensate you for any personal injury or damage caused to property.
When you buy goods or services by post, telephone, fax or through the Internet from a professional trader, you have the same rights in relation to guarantees as if you had bought them in a shop.
If they have mislead me I will be asking for a full refund of my last invoice which included setup costs and have no additional charges added to my account as I will be terminating my service with them asap and start searching for a new provider.
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Jun 15, 2008
What's BurstNET's policy on the clients of a reseller incase a resller goes out of business?
do they then directly take over or something? how does it work? how do i get support for the server? when i buy from a reseller do i need to approach him for support or directly burstnet?
also if i buy from a reseller can i still get direct support from burstNet irrespective of the reseller being or not being in b business?
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Jan 24, 2008
I have mod_security setup in WHM and am seeing a lot of these entries for various IP's.
Access denied with code 406 (phase 1). Match of "rx ^((?:(?:POS|GE)T|OPTIONS|HEAD))$" against "REQUEST_METHOD" required. [id "960032"] [msg "Method is not allowed by policy"] [severity "CRITICAL"]
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Jun 4, 2008
my email address is being spoof/forge. i have added spf record into the DNS for couple days now but i'm still getting rejected/bounced email. is this correct or is spammer is still able to forge my email and sending out spam?
edit: where can i check if my domain/server is on spam block list? since dnsstuff's tool cost money.
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Nov 18, 2014
Specs: centOS 6.6 (Final) with Plesk 11.5.30 #48
In the last updates I get this warning:
Updating: selinux-policy-targeted-3.7.19-260.el6.noarch 128/373
libsemanage.semanage_direct_commit: WARNING: genhomedircon is disabled.
See /etc/selinux/semanage.conf if you need to enable it.
/etc/selinux/targeted/contexts/files/file_contexts: Invalid argument
libsemanage.semanage_install_active: setfiles returned error code 1.
semodule: Failed!Click to expand...
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Jun 25, 2015
When I deny all other traffic for the "System policy for incoming traffic" to secure the server by only allowing the explicit ports I've requested to open, my server stops operating correctly.
It appears when I set the "System policy for incoming traffic" to deny, it appears to be disrupting various functions such as web traffic over ports 80/443, FTP, SSH, they either work extremely slow or don't work at all.
I brought this up with my Plesk license provider and they stated that the Plesk firewall doesn't add any tracking for ephemeral ports, therefore if you set the policy to drop for incoming/outgoing, it's not going to allow proper TCP communication since the return socket can't be opened. Also that the firewall is an explicit deny system rather than explicit allow based system.
Am I doing something wrong? All I want to do is to block all ports other than the ones I've set to allow. Is this how it is supposed to work?
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Nov 15, 2014
If a Plesk admin wants to install Wordpress, the installation always fails.
1. Select Server Management -> Tools & Settings -> Security -> Security Policy
2. Select (*) Very strong
3. Confirm with OK
4. Select Hosting Services -> Domains
2. Select Domain
3. Select Button Install Apps
4. Select Wordpress in All Available Applications
5. Select Install
6. Error message is shown!
Error: Installation of WordPress at http://lyl-canbys.de/blog failed. Your password is not complex enough. According to the server policy, the minimal password strength is Very strong. To improve the password strength, use numbers, upper and lower-case characters, and special characters like !,@,#,$,%,^,&,*,?,_,~
But the password was complex enough. with 20 numbers+charcters+special chars!
I i lower Plesks Security Policy to (*) Strong, the Wordpress installation works. But lowering Security with password length 8 is not desireable.
Plesk 12.0.18 Update #24
Linux Debian 7.7
I think this is a bug in Plesk.
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Jul 24, 2014
Today I upgraded to Plesk 12 and during the day I got several customers that had problems with their mailbox size. According to Plesk they were exceeding the size, but they've been doing that for years. The setting that these limits don't have any real meaning is ignored after the upgrade...
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Apr 23, 2009
I'm trying to find at least three web hosting companies to choose from to host a Joomla websites on a shared server. Would consider dedicated if the deal was right. I have a friend of mine who wants to create a church website, and is looking for the best deal. I use Netfirms which I have never had an issue with, but I didn't want to be bias, and would like give him other options to choose from.
Is there a good WebHosting Review site, I could check out, or maybe someone could recommend their top three. I reading threw the forums here and I noticed there are not that many complaints with Hostgator. Again, I just want to see if there was anything out there better.
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Mar 5, 2009
I'm hosting wmv,wma,mp3 files, streaming of video can be done with Windows hosting, but my website script is with php.
Do you suggest Windows Server 2008 hosting or redhat linux hosting?
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Jun 4, 2009
Lets say you're a customer looking for web hosting, but do have technical experience - you know, you develop your own websites, you've had experience in this sort of thing before.
What if you came across a provider who seemed to offer a good service, they're high quality, they can host your website on their brilliant setup etc... but they do not provide any e-mail accounts with your hosting?
We're developing our own shared hosting setup, our own control panel too. Regardless of the control panel though, we wouldn't feel comfortable hosting peoples e-mail. We have plenty of experience in every other aspect of general shared hosting - but not looking after e-mail accounts nor the associated software.
To be honest I don't think that many shared hosting providers truely handle e-mail properly, and that job should really be left to the professionals.
We could of course guide customers or potential customers on why we won't offer e-mail accounts (i.e. not wanting to offer something we know we can't provide to a high enough standard) and instruct them on how to setup e-mail with another provider (such as Google, who will do this for free with limitations).
The alternative to the above is that we mask in a third party to look after e-mail, i.e. resell someone elses e-mail services as part of our hosting packages. The third party would require API access to setup/remove accounts..
What do you think? Are we just acting stupid trying to provide web hosting without e-mail hosting included? I noticed a while back Dreamhost encouraged their customers to use an alternative e-mail provider!
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Oct 26, 2009
I have about 5 sites all hosted on my same hosting account. One of those domains is attached to the hosting account. I place my other domains in a folder of a sub-directory of my main domain. This has been working fine, up until today when i noticed a weird error. I give you a little example of how my sites are setup
my main domain:
www.maindomain.com
My other sites hosted in a sub-directory of my main domain:
www.maindomain.com/sites/site2/
www.maindomain.com/sites/site3/
How my other sites appear on the web:
www.site2.com
www.site3.com
This works fine for every page until i go to www.site2.com/index.php
It redirects to www.maindomain.com/sites/site2/index.php for some reason
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Feb 27, 2008
Can WHT'ers please suggest some reliable UK hosts so I can do some research on them? I am just looking for a small hosting account hosting one domain.
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