We are a web company that currently has a WHM/cPanel server that we manage ourselves. However, we are looking for a service that will be on call for us 24/7 in case something were to go amiss and our technical team was not available to restart services, restart the server or do whatever technical troubleshooting was required to get things back up and running quickly.
View 2 RepliesI have a managed dedicated box in Liquidweb for nearly 1 year and never call them by phone. Don't get me wrong, they have very good server and support via ticket so far until recently the server is getting ddos attack and have to be null route an ip address on the server.
I have a ticket about this issue and communicate back and forth however the ddos attack is very strong and the null route have to be continue. After many hours of null route, I decided to request to remove it to see if the ddos attack have been gone. As usual I submit the request through the old ticket but not getting any response after more than 30 minutes. I think the person in charge might be busy so I lift up my phone and call to Liquidweb for reminder of the message in the ticket.
Surprisingly the person who pick up the phone ask for the password of my account or the last 4 digits of my credit card number. I told him that I don't pay by credit card (I used paypal to pay) and he keep asking me my Liquidweb account password for verification purpose. I was stucked there because I don't know whether it is correct step to giveaway my Liquidweb account password? I finally told him that I will open a new ticket to remind them to reply to the message in the old ticket and hang up the phone.
Any Liquidweb customer here who have called them via phone support? Kindly share your experience here. Is the procedure to get account password for verification was one of the correct steps?
I am developing new module and installed SSL certificate using following API call.
Request call:
<packet>
<certificate>
<install>
[Code]....
But when i checked this domain by open in browser. the certificate is not installed. After lots of R&D i found that there are option of select SSL in hosting setting screen. The default selected SSL is "default certificate".
I have changed this option to "not selected".
After this changes i have installed certificate again and it is working fine. So is it bug in plesk or it is default behavior Plesk Panel?
Fatal error: Call to undefined function: imagettfbbox()
I am getting the above given error message.
I'm trying to create a script to archive logs for 7 days but still delete them from the domlogs daily. Has someone already done this? The ideal solution would be to modify the CPanel script that deletes them after stats run but I'm not sure if thats protected code by CPanel. The other option would be to disable the delete logs after stats run option and to create a script to copy the logs somewhere else via cron and call the script that CPanel uses to delete the logs without restarting apache. This script would also move the files through directories and eventually delete them, therfore preserving the logs for 7 days. Any ideas?
I have created an untested script which should do this but I just need to know how CPanel deletes the logs without restarting apache.
#!/bin/sh
mkdir /domlogbackup/
mkdir /domlogbackup/1/
mkdir /domlogbackup/2/
mkdir /domlogbackup/3/
mkdir /domlogbackup/4/
mkdir /domlogbackup/5/
mkdir /domlogbackup/6/
mkdir /domlogbackup/7/
mkdir /domlogbackup/8/
sleep 1
rm -rf /domlogbackup/8/*
sleep 5
mv /domlogbackup/7/* /domlogbackup/8/
mv /domlogbackup/6/* /domlogbackup/7/
mv /domlogbackup/5/* /domlogbackup/6/
mv /domlogbackup/4/* /domlogbackup/5/
mv /domlogbackup/3/* /domlogbackup/4/
mv /domlogbackup/2/* /domlogbackup/3/
mv /domlogbackup/1/* /domlogbackup/2/
sleep 5
cp /usr/local/apache/domlogs/* /domlogbackup/1/
sleep 0.1
# rotate domlogs
sleep 10
gzip /domlogbackup/1/*
I've been struggling with IIS continuously.
I simply cannot get things to work on it like it's supposed to.
Right now...PHP is running fine...but MySQL won't work.
I've been searching Google for the past 12hours trying to fix this, but it won't budge.
In my "php.ini" file, I enabled the "php_mysql.dll" extension.
I've also tried several other things, but nothing works.
I'm searching a server monitoring software which can call a phone of a technician. Either by isdn or with gnokii mobilephone.
The software should tell then on the phone which server is down or which service is down.
Is something like this already existing?
Approx how many COD4 slots do you think i could get on the following spec server
Intel Core 2 Quad Pro Q6600 2.40GHz (1066FSB)
80GB Raptor 10,000RPM
2GB DDR2 RAM
Linux OS or Windows XP Pro (not sure if I will fork out the extra for windows or not yet)
100mbit uplink
I'll be co-locating this to a DC.
sometimes my server doesn't forward emails to other accounts, and I see in log file:
Sep 25 07:38:55 s17218468 /usr/lib64/plesk-9.0/psa-pc-remote[1151]: handlers_stderr: DEFER
Sep 25 07:38:55 s17218468 /usr/lib64/plesk-9.0/psa-pc-remote[1151]: DEFER during call 'grey' handler
Sep 25 07:38:55 s17218468 /usr/lib64/plesk-9.0/psa-pc-remote[1151]: Message aborted.
If I restart the server it works.
I'm getting the following error when I'm trying to access Fantastico from cPanel:
Fatal error: Call to undefined function get_output() in /tmp/cpanel_phpengine.1238461774.28418Q1lWZzC0r_ on line 971
I have safe_mode set to On and shell_exec function disabled. When allowing shell_exec and safe_mode Fantastico is working in this server.
But I have many server where safe_mode set to On and shell_exec function is disabled and Fantastico is running just fine.
As per title, since few I have this when some php funcion is calling zlib_encode :
PHP Fatal error: Call to undefined function zlib_encode()
I saw that is was a know bug when there are some rewrite rules on .htacccess which is my case [URL] ....
I checked for json as well, and seem to be activated :
json
json support => enabled
json version => 1.2.1
'ERROR: Call to a member function getDomainId() on a non-object (Sites.php:104)'
View 6 Replies View RelatedI have an error that has arisen me for no apparent reason. This error does not allow me to enable or disable DNS domains. I searched for solutions but have not found anything.
The error message is: ERROR: Call to undefined method plesk__client__domain__dns__toggle::_postRequestRequired() (DNSToggleUIPointer.php:26)
And as I said DNS appears when activated or deactivated by the domain from Plesk panel
Version: 11.5.30 #48
Has anybody heard of Flash Support and Real AudioVideo Support? MMHosting.com offers this kind of support and I wonder if it's effective?
What do you think of it?
I'm undecided between an upcoming dedicated hosting server and am moving between Softlayer and ThePlanet. My decision partly comes down to support.
I've read many reviews on WHT about both companies, but not necessarily comparing them from people who have experienced both.
So my questions (keep in mind this is my first dedicated. I have used VPS in the past with good support) Which offers MORE support (not better) - I'm curious which company might consider my support questions as "part of the default service package" or "need additional service plan for that" More detailed support - my usual experience with support is support staff assume you already know a high level so it may take going forward and back 5 times via email to get a full answer
Overall support satisfaction - any other comments
Is it possible to have .htaccess interact with a script, like a bash .sh script?
For instance calling the script to execute for every request, and/or passing information like the remote IP and request URI to the bash script?
I've been with Hivelocity for 2 years. Occasionally we have problems, but it works. Their support staff can do very simple things relatively fast, however if you have some serious problems, e.g. failed disk and need to be replaced and do restoration from backup, it will be hell!
They will NOT do what asked in Reload Request, delayed answer to chat, no answer to tickets for many hours.
So far I'm very disappointed of Hivelocity support.
Do you know any vps that support vpn ?
View 0 Replies View RelatedHow much support should I expect/look for?
If I were to purchase a VPS without cPanel ( or any other panel), what kind supports should I expect from my host?
how common is it in the VPS industry to do custom installs/configurations/updates on request. For example, I don't know how to configure qmail and I will want someone to do this for me. Does this kind of service exist? Is it a standard to be expected or is it fee-based thing?
View 9 Replies View RelatedEverytime I go to hostgators live support my firefox crashes.
This usually happens before I initiate the chat or after.
Does anyone else have this problem?
How many % of hosts have Zip support in PHP?
If you (the replyer) are a web host, tell me if you are supporting. (yes/no)
IMAP Support
Im used DirectAdmin on my primary linux server, i need to IMAP support in php.ini for resolve my ticket import system in "WHMCS" But i dont know how can enable it on DirectAdmin.
Can you help me?
__________________
Need More Power?!PersianWhois.Com
Do you personaly think that some companys don't answer right on support tickets or don't think the right way, (like dont care) when answering a support ticket in there billing system or support system then with the client comes on a forum such as WHT and posts what happens the provider comes and helps the client much more then he would of or had in the support tickets. I see many people come on wht and bring there problems they have with there provide, Im not saying this is a bad thing to do im just trying to show every else how i see it as that the hosts don;t care about there clients but when something goes public the hosting provider trys more to fix it...
Could it be that he or she dsnt want to lose customers thats the way i think it.
GeekStorage's support is awesome. They usually answer within 10 minutes and so far (only been with them for 2 weeks!) they have solved every issue perfectly.
The quality of their support and their attention to detail is the best I have seen in the past 5 years.
I've got give LW some props.
I was at a crossroads on my server running php 4x and needed to be able to run 5 and allow the sites using 4 to still run it. I read about how to do it but would of totally screwed it up.
LW support came to the rescue, installed both the 4 and 5 and now I can select the php version to run from the accounts cpanel.
Took a while to work through it but it's up and running and I'm a happy camper.
That's why I've had my server with them going on 3 years now.
I want to buy a hosting service with following feature
1 SSH
2 SSL
3 Rsync
4 SVN
5 Wordpress, Drupal support ( plan to run multiple wordpress and drupal site in this hosting plan)
6 multiple domain name support in one hosting plan
7 a lot of bandwith
8 great customer support, and low down time
I do some research and have a chat with justhost.com and they seem to support everything i need however, after reading some review seem like they try to force you to update to dedicate server when your bandwidth is up.
Fantastico applications are offered almost everywhere, but so far I've only found one web host that dares to provide Fantastico support.
Can anyone here recommend any web hosts that do provide support for the 3rd party applications available through Fantastico's installer?