they say they have 24x7 support,but I have ticket sumbited on 3/10/2009 on their controlpanel,until now,nobody reply,I don't know why.
therir vps & vps controlpancel I very like it,but the support is too... slow
the ticket is :
[url]
I have order VPS from VPSVille UK base data center CPanel 4 VPS plan. i have old VPS server with Cpanel too and i have try to transfer few Accounts from the old one to the new vps from VPSVille.
The sites hosted on the old server are working fine with NO ERRORS OR PROBLEMS!
Some sites have transfered and all work fine like mySQL, mail, viewing images, flash etc. But some of the sites have some errors like [url]can`t connect to database i have transfer the site automatically from WHM transfers option and manyaly creating full backup and then restoring to the new server and all the time i get the same message, the problem is not just with joomla i have problem with [url]forum PHPBB3 forum i have already transfered joomla and phpbb3 site from the old to the new server ( romanticni.com.mk and forum.romanticni.com.mk ) and all works fine on but with the user tehnolog mysql do not work like they should i have.
Additionally i have transfer [url]and on the user account paffi i can`t view any hosted image i have try to upload new images from my HDD not and i can`t view them too, Mysql is working on paffi but i cant view images. when i try to open any image i get this screen: [url]for example
User accounts paffi and tahnolog are hosted on the same old VPS and the bout f them work fine there.
I have try to contact VPSVille support and they just escape from helping me saying like i need to contact my old host because my sites do not work, i need to contact webmaster etc, etc.
Have someone try vpsville.ca?
I need review based on longer expiration
I have search WHT but i did find only one review with only 4 days expiration
I need to move a VPS server from other host , i was looking for offers and i can`t chose between VPSVille and hostChum.
I`m looking in cPanel 3 or cPanel 4 from VPSVille UK data center (they have promotion 25% off recurring)
and from the other hand i`m thinking about Ultimate plan from hostchum and maybe upgraded with 512MB of ram plus.
What will you chose between those to?
Moved to them recently from Wiredtree as my clients were asking for a uk-based server. I am a small time host, mainly to friends and family.
I've had more downtime in a week with VPS Ville than I ever had with Wiredtree.
We moved our hosting from Knownhost to VPSville approximately over the weekend and here are the initial impressions of VPSville. By the way, Knownhost support is great, the best, and we had no problems with them, just wanted to get the server out of the US.
We decided to try out VPSville based on the few reviews on this site and taking on their supposedly 'Stellar 24/7' support and 'Satisfaction guarantee' as promised on their website.
The few support tickets initiated so far were either answered very late (up to several days) to one ticket not having been answered at all.
The answers themselves were not very satisfactory and very incomplete, and kept recommending irrelevant 'upgrades', instead of trying to tackle the problem. I solved one ticket issue on my own, but got the reply that basically a tiny server (HIB 1 - 128MB guaranteed RAM with 4x Xeon processor) is 'too tiny' to even support attaching e-mail attachments larger than 2MB via Roundcube, so that I should 'upgrade' to HIB2 (256MB RAM guaranteed). Now, having used Roundcube on a VPS with 128MB RAM and having researched the issue with Roundcube, I know that it has to do with modifying configuration files to reset the maximum upload limit, etc. All I asked was for was the easiest way to go about doing it, since they are the 'experts' and this is the first time using an HIB LXAdmin for me.
Regarding the servers themselves, the setup was instant and I have no problems with the servers, very satisfied.
It's just the support that makes me quite skeptical. I really think that either the VPSville support are manned by nameless non-technicians or their priority is to have their customers upgrade over every issue, instead of helping to tackle the problem.
I signed up for VPSVille about a month ago after the big problem they had with data loss, and for the price I'm paying for the VPS I think I'm getting a good deal. I'm on their basic VPS plan which is 128mb RAM, something like 5-10gb storage, and 200gb transfer. Using a WHT coupon this comes out to $10.
Why I chose them:
1) E-mail INTERAC payments - I don't use credit cards and PayPal shafts us Canadians with long bank transfer times. I can pay right out of my bank instantly. They seem to be the only host I've seen that does this.
2) Based in Canada. I make it a rule to do my hosting in the same country I reside.
3) Price. I only needed something to run my DNS and a temporary status page for my site while I relocate my colo gear. Plus I'm cheap.
Their web based control panel is pretty neat. I was able to use it to disable iptables after the default ruleset I enabled blocked me. It also appears to offer OS re-install in it too. Right now I'm running HTTP, DNS, Ventrilo server for my co-workers, and a tracker/server on the KDX protocol. Currently handles 30-50 unique connections average at all times of the day. No downtime at all, server load always seems to be zero. I've only contacted support once, and it was to ask if I could manually RPM a bunch of dev packages or if it was a template that had to be applied to the VPS.
I've currently got my domain www.preterhuman.net pointed to the VPS.
i buy vps form vpsville.ca for 3 month,
yesterday, my vps was block
cpanel and ftp and ssh not answer the request
i open in vpsville.ca and they never answered
today my main ip is not working
i vpsville.ca support is very bad they never answered my emails and ticket
and i have question, where is my vps?
I haven't seen any reviews on these guys so I thought I'd contribute. I started an account with them last 5 or 6 weeks ago and had a great experience.
setup:
was very very fast. It literally took 2 minutes. I paid with paypal and the server was made by the time I got the setup email to my gmail account. I got a town plan mostly for my new blog.
control:
this is very important for me. I like to be able to reinstall the OS without opening a support ticket. vpsville does this very well, you can choose any Linux os you want and its setup fast!
I was also able to set the rDNS without opening a ticket. That was a nice change.
speed:
the server is fast, so fast it seems like a dedicated box sitting beside me. my ping time is only 10ms from my house (Toronto, Rogers network) so that might be part of it.
Low ping time
was very important for me as I will use it as a game server. compiling code on the server is really fast and so is yum or aptitude. apache loads pages quick. No complaints at all.
support:
really good. No complaints. I asked about lots of stuff and I always get a quick reply. I was having some problems with iptables and they gave me a firewall script that does exactly what i wanted.
My site is [url]
Has anybody heard of Flash Support and Real AudioVideo Support? MMHosting.com offers this kind of support and I wonder if it's effective?
What do you think of it?
I'm undecided between an upcoming dedicated hosting server and am moving between Softlayer and ThePlanet. My decision partly comes down to support.
I've read many reviews on WHT about both companies, but not necessarily comparing them from people who have experienced both.
So my questions (keep in mind this is my first dedicated. I have used VPS in the past with good support) Which offers MORE support (not better) - I'm curious which company might consider my support questions as "part of the default service package" or "need additional service plan for that" More detailed support - my usual experience with support is support staff assume you already know a high level so it may take going forward and back 5 times via email to get a full answer
Overall support satisfaction - any other comments
I've been with Hivelocity for 2 years. Occasionally we have problems, but it works. Their support staff can do very simple things relatively fast, however if you have some serious problems, e.g. failed disk and need to be replaced and do restoration from backup, it will be hell!
They will NOT do what asked in Reload Request, delayed answer to chat, no answer to tickets for many hours.
So far I'm very disappointed of Hivelocity support.
Do you know any vps that support vpn ?
View 0 Replies View RelatedHow much support should I expect/look for?
If I were to purchase a VPS without cPanel ( or any other panel), what kind supports should I expect from my host?
how common is it in the VPS industry to do custom installs/configurations/updates on request. For example, I don't know how to configure qmail and I will want someone to do this for me. Does this kind of service exist? Is it a standard to be expected or is it fee-based thing?
View 9 Replies View RelatedEverytime I go to hostgators live support my firefox crashes.
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If you (the replyer) are a web host, tell me if you are supporting. (yes/no)
IMAP Support
Im used DirectAdmin on my primary linux server, i need to IMAP support in php.ini for resolve my ticket import system in "WHMCS" But i dont know how can enable it on DirectAdmin.
Can you help me?
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Do you personaly think that some companys don't answer right on support tickets or don't think the right way, (like dont care) when answering a support ticket in there billing system or support system then with the client comes on a forum such as WHT and posts what happens the provider comes and helps the client much more then he would of or had in the support tickets. I see many people come on wht and bring there problems they have with there provide, Im not saying this is a bad thing to do im just trying to show every else how i see it as that the hosts don;t care about there clients but when something goes public the hosting provider trys more to fix it...
Could it be that he or she dsnt want to lose customers thats the way i think it.
GeekStorage's support is awesome. They usually answer within 10 minutes and so far (only been with them for 2 weeks!) they have solved every issue perfectly.
The quality of their support and their attention to detail is the best I have seen in the past 5 years.
I've got give LW some props.
I was at a crossroads on my server running php 4x and needed to be able to run 5 and allow the sites using 4 to still run it. I read about how to do it but would of totally screwed it up.
LW support came to the rescue, installed both the 4 and 5 and now I can select the php version to run from the accounts cpanel.
Took a while to work through it but it's up and running and I'm a happy camper.
That's why I've had my server with them going on 3 years now.
I want to buy a hosting service with following feature
1 SSH
2 SSL
3 Rsync
4 SVN
5 Wordpress, Drupal support ( plan to run multiple wordpress and drupal site in this hosting plan)
6 multiple domain name support in one hosting plan
7 a lot of bandwith
8 great customer support, and low down time
I do some research and have a chat with justhost.com and they seem to support everything i need however, after reading some review seem like they try to force you to update to dedicate server when your bandwidth is up.
We are a web company that currently has a WHM/cPanel server that we manage ourselves. However, we are looking for a service that will be on call for us 24/7 in case something were to go amiss and our technical team was not available to restart services, restart the server or do whatever technical troubleshooting was required to get things back up and running quickly.
View 2 Replies View RelatedFantastico applications are offered almost everywhere, but so far I've only found one web host that dares to provide Fantastico support.
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I am looking for a webhost with a package that supports both ASP.NET *and* Postgres. So far, I have been able to find ones that support one but not the other.
View 8 Replies View RelatedI'm in the process of migrating some stuff to a new VPS. Some things I can do myself, some the provider has offered to help with (Future Host), but there are a number of little issues and tasks that I either don't have the time for, or aren't confident in doing myself.
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I moved a web site over to iweb.com about 4 months ago. I've found them to be quite responsive to simply queries and issues - quite a change from the previous host I might say. Last week I ran an FTP download to perform a backup of all the material. After about 12Mb, the transfer was aborted and I could no longer access the site by FTP, or HTTP and I couldnt get email. The site is not down though as others can access it, but I cannot access it from any computers on my network (PC and mac). I chatted with support and they said they'd have to look into it - this was last Wed (1/14). I still cannot get connected. Further diagnosis from my end leads me to believe that IP was blocked due to the FTP transfer (I was able to duplicate this from a different IP). Apparently, the problem has been escalated to the sysadms but they are swamped and can't get to my problem. I figure unblocking the IP should be an easy quick fix. Perhaps understanding why it happened and how to rectify that will take longer.
My question to the group is, is this level of service normal for iweb.com, and are my expectations of a quick fix unreasonable?
Anyone on Servint vps, is there support tickets system getting slower .
awaiting a responses of nearly 2hours at a time
Jaguar PC seems to have some aggressive pricing. Can anyone speak to their level of support once you are a customer?
View 2 Replies View RelatedDoes anyone know of any hosting sites that offer support for:
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I am with slhost from years. But from some days their support is not good, they are not reply on time as they are previously.
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