Site5 (cPanel) Migration To Media Temple
Jul 1, 2009Although I can easily migrate the databases and website data, I am not certain what I should do with emails, as I have four clients whom all use emails.
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CPanel On Media Temple
Apr 29, 2008I am currently hosting with Media Temple, but I completely hate plesk, and want cPanel on the server. I have even considered going to Mosso, but too expensive for what I need.
Here is my question, I have a (dv) server with MT, and am wondering, can I put cPanel on there instead of Plesk. I tried to search their knowledge base with no luck. I am currently on hold waiting for tech support, but I still have about 17 minutes so I figured I may get a quicker response here.
Media-Temple
Oct 25, 2007Recently I bought a hosting on MediaTemple. My previous site index file is index.php. But when I uploaded my site to MediaTemple it can not see it.
Where can I set default index file for MediaTemple? I need to change it to index.php instead of the index.html.
Please don't redirect me to MT support, they are too slow.
Media Temple - Outage For Over A Day
May 6, 2009I manage and develop an e-commerce site which the original designer had put on Media Temple. Their grid service and general marketing looks and sounds superb. This is no doubt why a lot of people go with them.
For months now they have been giving my client problems. People in certain places can't access the site because MT are always up to tricks moving the servers around. On top of that their MySQL performance has latency issues which makes most pages load slowly.
I decided to move the site to Knownhost(vps) who seem to offer good service at a reasonable price.
Before I could even begin to transfer the emails to the new server I get reports that the site has been down for over 24 hours. The site is still down after a whole day. This means my client can't sell their stuff and I can't transfer to the new host either.
I called MT and they offered free hosting for a year. I don't think it's worth it. The uptime and service and performance I've seen has been no better than $5/month shared hosting. For a site like this I don't think it's worth risking uptime (and therefore sales) on a company that can't get their act together. I've never had downtime from any other host before, let alone multiple times like MT.
I'm putting this out there just to warn any people who may be thinking of going to Media Temple.
I would be interested to know others experiences with Media Temple.
EV Certificate On Media Temple
Aug 15, 2008We purchased a EV Certificate: [url]and have tried to install it on Media Temple.
However there are 4 parts to it and can not work out how to get it to work, we tried their user panel and still tells us key is invalid. Tried the Media Temple helpdesk and they have no idea either.
Does anyone have experience installing these?
Media Temple And Hosting
Apr 23, 2008They really have an ideal plan for me with their grid service. But I wanted any recent customer views on them, before I make my mind up about going with them for hosting.
Also if you don't think Media Temple is good can you provide someone who is?
I have been reading this forum all night now. And I'm just clueless still as to who would be good enough to go with. I don't want to make a wrong decision. I would prefer something with 10Gb or over not fussed on the cpanel or bandwidth as long as they have good support and are efficient. Also my budget is around the $20-$25 bracket.
Media Temple DV Review
Aug 16, 2007I am thinking about hosting with Media Temple's Dedicated Virtual Server. What's everyone's experience with them like? If not Media Temple,
View 4 Replies View RelatedReview: (mt) Media Temple
Dec 9, 2007I have been hosting with (mt) Media Temple for six months now and would like to provide my independent review of their service.
My Background/Potential BiasesSix years hosting experience with other various companies
Ten years working in the computer industry
Former employee of the world's sixth-largest hosting company, The Planet (source: Netcraft)
hackmysql.com, of which a few people have heard
Therefore, I have been on both sides of hosting, as an engineer and a customer. My review is written as a customer, but I have certain sympathies for the engineers at Media Temple.
Services I use at Media Temple(gs) Grid-Service (the basic package)
MySQL GridContainer LITE
Review
Overall, I am very pleased with the service at Media Temple. From reading other threads here on WHT, I know that (mt) had a rough start with their Grid-Service. These problems, however, were before my time with (mt).
One Major Problem
Since I began hosting with them, I have had only one major problem, which I helped caused. In October there were "storage issues", which is the nice way of saying, "the hard drive ran out of free space." The partition where my home directory resides had about 2G of free space before I began working with some 2G log files. Thus I helped create those storage issues.
I don't know (mt)'s storage policy and practices, but I suspect that they were not expecting those free 2G to disappear so suddenly. Therefore, I take a little of the fault, because my sudden burst of disk usage did cause problems for everyone else on that partition.
Otherwise, my six months with Media Temple have been without problem. Since I have a technical background, I am not inclined to create support tickets often, but I have created three.
Support Tickets
The first was for a mail/DNS issue. Before an (mt) Grid-Service (gs) server will handle mail for a domain, the server must see that the domain's MX record resolves to itself. This is a sensible precaution. Problem for me was: the server hosting my domains was lagging behind every other server in DNS resolution. (mt)'s primary DNS servers were correct, as were all other outside DNS servers, but my particular (gs) server was not resolving properly and therefore would not enable mail for one of my domains. The response I received to my inquiry about this "problem" was a stock response that said, basically, "Wait; DNS takes time." Of course I already knew this but I was hoping that the tech would maybe refresh the DNS daemon on my (gs) server to move the DNS propagation process along more quickly.
Second support ticket was due to the store issues mentioned previously. Their response was quick and apologetic, even though I helped to create the very problem I was inquiring about.
Third ticket was a request for a Perl module. The ticket was escalated to a higher level of support which installed the module. Engineers are cautious about doing things that effect the entire server. Even though a Perl module is very small and harmless, I'm glad that this request was done quickly and without question.
Shell
I am a heavy shell and vi user. I won't host at a place that doesn't have excellent shell access. Media Temple's shell access is excellent and has no silly restrictions. Certain commands are blocked for the security/privacy of others (or perhaps due to how they implement their grid), but I have not yet encountered a problem with the shell.
Most importantly, I demand super-low latency because even a little latency creates a terrible lag when typing quickly in a shell. Although my (gs) server is somewhere in California and I live in Europe, I very rarely experience any lag due to latency, and that's pretty impressive for a transatlantic, 7,000+ mile link.
My (gs) server runs Debian so the shell is nothing crazy and (mt) has not made any modifications to it that I can see. Therefore, the shell feels proper and like "home".
Control Panel/"AccountCenter"
Media Temple has developed its own web control panel, called the AccountCenter, for (gs) accounts. (The dedicated-virtual service uses Plesk.) Overall, it's a good control panel, easy to use and understand, with a simple layout. It should be noted that I'm not the kind of person who does everything through the control panel. Regardless, I have never had a functional problem with it--that means it has always done what I expected it to, without weird or unexpected results.
It lacks only one feature as far as my needs are concerned: domain aliases. How to add domain aliases through the AccountCenter confused me a little. If I have domain.com and I want all traffic at foo.com to transparently access domain.com then accomplishing that in the AccountCenter is less than intuitive in my opinion. When I had this problem, I discovered that I had to create both as two separate domains, then remove the foo.com directory and create a symbolic link from foo.com -> domain.com. I could have left the foo.com directory and then added some HTTP redirects or mod rewrites, but the symbolic link is much more elegant. They do have an article in the knowledge base about how to do this, but for people who manage their account entirely through the control panel and FTP, it's not pleasant to SSH, vi .htaccess, rm -rf, and ln -s, etc.
A further criticism about the AccountCenter is that it seems to run slowly from time to time. Even when the shell is quick (therefore, I know it's not a matter of transatlantic lag), the AccountCenter responds and moves slowly. Perhaps my little laptop is too slow to quickly render the pretty, graphical, dynamic windows and such. This is a superficial problem though because it doesn't affect the service of websites or database or anything else.
MySQL
As hackmysql.com suggests, MySQL and database connectivity is very important to me. I am skeptical of shared MySQL servers because of the "bad neighbor effect." This, however, is what (mt) intended its MySQL GridContainer service to overcome.
Secondly, I am skeptical of remote MySQL servers in massively shared hosting environments. Yes, it is good to have the database servers separate from the web servers, but in massively shared hosting environments there is a risk of web server to database server lag due to the internal network being saturated with other traffic (web, mail, ftp, streaming audio/video, ddos attacks, etc.). A few milliseconds of network lag means a few milliseconds longer that the query appears to take.
Therefore, I was skeptical of (mt)'s MySQL GridContainer at first for these two reasons (bad neighbor and network lag), but I have been pleasantly surprised by its performance. I don't know how they have built their grid, but my MySQL server performs as if it were local, and I have never experienced the bad neighbor effect. Perhaps I got lucky and I'm on a MySQL server with few other users, or perhaps their MySQL GridContainer really is doing its job well and keeping my database activity isolated from everyone else. I'm not really interested in the implementation, just the result, and the result has been excellent for the last six months.
My only criticism in this respect is: why is only MySQL 4.1 available (and PostgreSQL)? That version is no longer developed and 5.0 is a well established GA release. There is a knowledge base article that says they are planning to offer other versions of MySQL but there is no planned date for this "feature." My suggestion: make it a priority. Unless there is a very deep technical obstacle, there is no excuse to not be offering 5.0.
Two Random Criticisms
Webmail: I wish they offered more choices. I like SquirrelMail, but if I had an easier, better choice, I'd use it. They do offer a nice, advanced knowledge base article on redirecting webmail to a 3rd part app. I could do this but, I'm lazy , I just want to click a button inside the AccountCenter to choose a diffrent webmail app. Furthermore, like the AccountCenter, SquirrelMail runs slowly from time to time. I would really like this to be improved. Perhaps SquirrelMail is just a slow app; again, I don't care about implementation, I just want a faster, nicer webmail.
Raw Apache/httpd logs: Every host handles these differently. Since I don't like any of the normal webstat programs (including Urchin which comes free with (gs) accounts), I wrote and use my own, therefore, I need access to the httpd logs. Problem with (mt) in this respect: all domains are in one log. My understanding is that this is due to some technical limitation. It's not a huge problem, because I can parse and separate each of my domain's traffic myself, but it would be nice if (mt) would do this already for me.
Conclusion
Despite the "grid chaos" in the past, I think Media Temple today is a solid, reliable solution. I waited half a year to write this review because I wanted to acquire a good average of experience. As the review has shown, the average of my experience with Media Temple is overwhelmingly positive.
In six months, the only one major problem I've had was partly caused by myself. Although I have criticized certain parts of the service, like running MySQL 4.1 and slow SquirrelMail, these criticisms are mostly superficial. What matters most is that my service with Media Temple--my websites, databases, and shell access--has been rapid and reliable.
[Europeans] Any Experiences With Media Temple
Feb 10, 2007I´m currently searching for a new ISP. At the moment I´ve got plans at two different companies in Germany.
They are OK in relation to service, performance and availability. Their technical features are so-so.
One of them is annoying me because they have two different control panels which really suck...
Some time ago I ordered two domains and then an new plan. I wanted to move the domains to it and that was really hard.
... and for one I had to pay twice. ... in future I want to start many new projects and that´s not a good basis, isn´t it?
OK, Media Temple sounds really good. The features are stunning and their website is much better.
If your are located in Europe or especially in Germany - what are your experiences with mt?
Is performance and availability ok? What about support, payment and legal stuff?
Anyone Know To To Create A Name.domain.com On A Media Temple GS Server
Jun 17, 2007I've got my www.domain.com with Media Temple, but I can't seem to figure out how to create a [url] url with my server.
View 1 Replies View RelatedMedia Temple Grid Service Or Dedicated Virtual
Jan 12, 2009how's media temple these days?
In particular the grid service.
Does their service stay up? How often is it down? I heard a lot of horror stories back in the day, and went with another provider.
Sadly, my current provider has had a string of downtime each day and I'm looking to switch.
Before I go with another provider, i want to make sure that MT's grid service is good.
And how it would compare with their dedicated virtual service.
Especially when you consider their dedicated virtual service compared to the gs with a mysql container.
Media Temple Grid Service Hosting With Clients
Oct 18, 2008I currently own a reasonably sized VPS paying around 40/$80 a month for it. I am extremely happy with the service but I have recently move from freelance to being hired by a company.
I wish to scale down my costs so looking at other options.
I hear a lot (mostly good) of things about MT and was wondering what peoples experiences are - particular with ease of use, support and uptime.
I would also like to know about how the normal shared hosting option works for people hosting some clients website and email. I currently have around 10 clients hosting with me and 100 emails. Is it easy for clients to use and i assume pop and imap are supported.
I currently run my VPS on cpanel. would it be easy to transfer everything or is it very much of a manual job?
Alternate To Media Temple (GS) And A Small Orange For Multiple Low-traffic Php Sites
Oct 31, 2009I host about 30 sites for clients who don't want to manage their own hosting. All of the sites are low-traffic. Almost all use FrogCMS or Wordpress /w minify and cacheing options. All of my clients use Google Apps for email.
I guess I'm looking for a reasonable host (nothing unlimited) more storage than ASO would be nice - I'm looking from something from $10-20 monthly and I can purchase for a year at a time.
Sharkspace, downtown host and host gator seem a little "dreamhost-like"... but have good reviews.
Also, I'm in Montreal so a datacenter on the east-coast would be nice
Site5 CPanel Borked For Three Days And Counting
Jun 29, 2008[I am reposting this with some details after receiving some helpful advice from the Moderator.]
For three days now, key features of Site5's "SiteAdmin" cPanel wrapper have been broken, which has made it impossible to do any of the following:
1. Add Parked Domain
2. Add a Domain Pointer
3. Access or change DNS zone file
4. Turn Shell Access on or off
This has made it impossible to set up additional domains on most or all of their shared hosting accounts. The only way to accomplish any of the above tasks is by asking Site5 Tech Support to do it, but one Support rep told me yesterday, "I am sorry...but this cannot be done...there are too many tickets flooding in with the same request."
After having a Support ticket go almost 24 hours without a response of any kind, I got lucky very early this morning and spent 1 1/2 hours in a Live Chat with one of their Support reps, who, because of his knowledge and diligence was able to accomplish what I could not do via SiteAdmin/cPanel. But I seriously doubt that many others will be so lucky.
This apparently started when a cPanel update was applied fleet wide without properly testing it against Site5's SiteAdmin code.
Site5 has posted a notice of this problem at [url], but, even after three full days, they have posted nothing about a resolution.
I have posted a message to Site5 management at [url], but nobody in management has responded either publicly or privately.
Is the entire Site5 Management team on vacation?
Cpanel + CentOS + Red5 Flash Media Server. Can It Work
Apr 17, 2009I have VPS with CPanel and CentOS but i need to install Red5
can it work and can someone post a step by step tutorial host to install Red5. On Red5 web page is tutorial but when i try to install i get some errors and i have low experience in linux.
Site5 Affiliates
Mar 9, 2009Just wondering if anyone else out there experienced several months of affiliate referrals being flushed out and simply disappearing recently (within the past two months), would be very interested in hearing from others that this may have occurred to.
View 14 Replies View RelatedSite5 Down This Morning?
Jul 31, 2009Site5 appears to have suffered a major DNS hit. DNS.SITE5.com and DNS2.SITE5.COM are both down, they respond to ping but not to any DNS lookups. All my sites/email are down. Even www.site5.com is dead.
I can FTP into my site's IP address and see all the files are there (whew) so hopefully once DNS comes back everything will be OK again.
Anyone Use Site5.com Or Webhostingbuzz.com
Aug 27, 2008Thinking about migrating a couple of blogs over from blogger.com to a paid host, since I really want to migrate over to using wordpress. No, I do not want to use wordpress.com.
I've done a little research, and stumbled across site5.com and webhostingbuzz.com. I like them because they both have active user forums, and the basic hosting plans are very affordable, if you pay for a couple of years in advance. Site5.com seems to have gotten mixed reviews recently, since apparently they just merged with ThePlanet, guess that is another hosting company. Webhostingbuzz, interestingly enough, the servers are in the US, but the support is in the Ukraine. They have a really cheap price, potentially $3.95/month.
I've read through lots of online reviews and even this forum for advice. It's a bit overwhelming the amount of options out there. Just want to host a couple of blogs and small websites. And preferably, a cheap price, since I am hosting the sites right now for free on blogger.
Also considered hostgator.com, but they are a bit pricier.
Site5, We're Breaking Up With You
Oct 27, 2008I have finally pulled the plug on Site5. Many of you know that they were in the process of migrating many of their older servers to hosting at ThePlanet. We got a notice on Sept 25 that ours was supposed to happen the week of Sept 29-Oct 3 (didn't happen!) and that ". One of the chat girls let it slip that we were migrated on Oct 10...(we weren't notified of our new IP!). As our old server "xxxxx.site5.com" was up and running, we didn't know of any trouble, and ran happily along with our site, updating databases, maintaining code, etc. Then they flipped the switch today on our old server. We were pretty much messed up for Friday afternoon through the weekend while we waited for them to finish their maintenance. The support guys who came in Monday A.M. tried to help, and explained that (unfortunately) both the new and the old servers had problems. I should say that they DID help. But it was too little too late.
Needless to say, I decided we'd had enough, as this was not our first issue with not getting support when we needed it...we migrated on Friday afternoon.
If you are looking for a good provider, search elsewhere, I'll be posting more info about where we went.
Site5 support is inadequate for the following reasons:
-support is only accessible by email or web form submission
-usually takes hours for a real person to respond even when subject includes the word "DOWN"
-customer is not able to escalate an issue, priority is at the whim of the responding technician.
I suggested some improvements to Brendan Diaz, CEO at Site5 after our last major ordeal in January. I think that they need to rethink and overhaul their support structure before they add any more clients to business hosting.
Good bye Site5, sorry it didn't work out.
About Site5.com (positive Or Negative)
Apr 22, 2008I did a search on this site, and read a lot of negative things about site5.com
Is it still a 'bad'company or has their service changed?
Is it better to take a hosting with hostgator.com
Because aren't they overselling their packages: 1500 gb (storage) and 15.000 gb (bandwithe)
Site5 Not Supporting PHP 5/MySQL 5
Aug 25, 2008I'm hosting with site5.com now for over 2 years. I'm not so happy with them actually but was still working for me.
last days, I requested them to upgrade my account to PHP 5.x and MySQL 5.x. (still have PHP 4.x and MySQL 4.x with them) allthough PHP 5.x and MySQL 5.x is there for ages now, they told me they can't supply these to me. they gave me some long instructions to be able to use PHP 5.x but pehh...still no option for MySQL 5.x
is this normal ? this is seriously a nightmare for me as new scripts need PHP 5.x and MySQL 5.x
Beware Of SITE5 Hosting
Aug 12, 2008I don't know who the heck is running the show over at SITE5.COM But....
I've tried for a few days now to contact their support Dept and have gotten ZERO response from them.
I'm getting free hosting from a friend, who's got a reseller package from these guys. Servers are nice and fast, BUT, my stats are broken. I don't have a flippin' clue how much bandwidth I'm using.
I've contacted support. My host has, zero, zip, nada response.
anyone else noticed this?
Someone needs to tell Site5 to get their act together.
My Experience With Site5 Hosting
Sep 18, 2008Have been with Site5 since 2006 and last 2 months the support has significantly degraded. Had 3 outages and 2 out of three times it took them longer than 24 hours to respond.
Earlier this month web access to my sites was locked due to high resource utilization.
Again they didn't respond my proposed solution. My sites were down for two days as the result.
Migrated to a different hosting provider and asked for a refund since I just renewed my 2 year contract with them in July. Was told no refund is possible since I am not a new customer (they have 60 days money back for new sign ups). Will probably be settling this with the help of my credit card company.
Any one had a similar experience? Any tips on how to handle the case when you sign up for a long term and the hosting provider doesn't deliver on the promise?
Site5.com 2 1/2 Year Review
May 18, 2008I first found out about Site5.com exactly 2 1/2 years ago on the WHT Forums. I remember reading all kinds of things about the quality of the host. I don't recall reading too many negative things. The hosting was great for the first year and a half. Support usually replied within the hour. Then I noticed my sites down more often than usual.
Yesterday I sent in a support ticket and I have yet to receive a response. It's now been 17 hours, and not even "we're looking into it". So, I did some research on Site5 on here and other places to find out that Site5.com has went down hill. Once a quality host is now just another ordinary "host". Just a look at their forums you can see how many problems their customers run into.
All I have to say is, if you're in the market for a web server host, I'd stay away. If you're already a customer of Site5 you may want to check the actual downtime your server has from month to month, and when you really need their tech support, they just may not respond..
Site5 And The Lack Of Support
Jun 29, 2008I have been with Site5 for several years, but will be moving shortly.
Having to wait over a day for support to email you back is getting really old. And then when they do, their response doesn't answer your question. They obviously can't read.
My latest problem is with the version of php they are running. I need 5.2.0 or better for cubecart 4.2. No problem Site5's wiki says about php:
Current Installations
Yes, we do have both versions installed and available to every single customer.
last updated: --Tom 12:35, 25 January 2008 (EDT)
Version 4.x: 4.4.7
Version 5.x: 5.2.1
EXCEPT on my server which has 5.1.2 and there are no plans to upgrade any time soon.
So the response I got was that I could install a more current version of php in my own account???? I am not a UNIX guru and seriously doubt I have all the rights I would need to install software on their servers.
Needless to say I am looking for a new hosting company. I have looked at Syn and am waiting for a response from them. I assume their sales staff doesn't work week-ends.
Midphase, Site5, Siteground Or Lunarpages?
Dec 11, 2008I already have accounts at BlueHost and HostGator - quite fine
I must take another hosting service
Do you have good or bad experiences with:
Midphase: http://www.midphase.com
Site5: http://www.site5.com
Siteground: http://www.siteground.com
Lunarpages: http://www.lunarpages.com
HostIcan: http://www.hostican.com
I guess they are overselling. No problem
I need to set up many small websites (mostly affiliate marketing custom landing pages) + many sub-domains
Which one would you recommend?
Site5 Moving To ThePlanet Datacenter
Apr 3, 2007I'n my email today...
Quote:
My name is Todd Mitchell, I am Chief Operating Officer at Site5. We rarely send out company wide emails, so you can be sure that a very special announcement is necessitating this type of mass distribution! Today I have some remarkable news to share with you regarding Site5, your web hosting account(s) and a new partnership we've solidified over the last several months. We are proud to announce a new strategic partnership with The Planet (www.theplanet.com), a very well-respected infrastructure provider, which will soon be housing our server fleet and network in their state-of the-art, enterprise-level data center.
As I'm sure you're aware, Site5 is well known in the web hosting industry for a number of reasons:
- Site5 is innovative: Demonstrated in the research and development of Flashback, NetAdmin/SiteAdmin, Backstage and our stable web hosting platform.
- Site5 is transparent: Our weblog [url], forums [url] and corporate web site [url] are prime examples of our transparent nature and operation. We are upfront and honest about everything we do at Site5. Clients are family.
- Site5 has award winning support: Whether you contact our billing, sales or support groups you are guaranteed a high level of customer service. We pride ourselves on our 24 x 7 in-house support group. Site5 does not outsource and that makes a difference.
We are building upon those core competencies by focusing our efforts on improving our server hardware, data center and network via this new business relationship. Throughout our continued growth we have added value to every aspect of our hosting platform without increasing prices to clients, and this announcement is certainly not an exception.
Site5 Internet Solutions, Inc. (one of the largest and fastest growing web hosting providers in North America) and The Planet.com Internet Services, Inc. (the largest dedicated hosting / infrastructure provider in North America) have come together to form a mutually-beneficial partnership. We have selected The Planet to be Site5's sole data center, hardware and network provider after evaluating several other data center providers relative to our current hardware infrastructure. Following months of meetings, several on-site data center/ hardware evaluations, and a significant amount of consideration for our clients, we selected The Planet because they maintain a great support structure, the best hardware quality, and a shared desire to help Site5 provide the best hosting experience in the industry.
How will this affect you?
- Name brand servers: Our entire infrastructure will be migrated to enterprise level Dell servers custom made and tested specifically for Site5.
- Hardware upgrades: Every single server in our existing fleet will be upgraded to new hardware! We are standardizing our fleet on dual core Intel Xeon processors and large redundant and fast RAID arrays.
- Network upgrades: The Planet over the last several years has built out a substantial network. Rated #2 in North America, their network is resilient, reliable and redundant at all points. This network upgrade will ensure that your visitors and clients can access your web site(s) 24 x 7 without interruption and we will be able to guarantee that your pages will load exceptionally fast.
This new partnership is a substantial commitment for The Planet and Site5. Both companies employ exceptional people and this partnership is just a glimpse of great things to come from Site5 over the next 12 months. We are committed to keeping you informed and we will continue to send emails with pertinent information regarding this new partnership. Please keep an eye out for our emails and remember if you think you've missed an email, all notices and information will be reposted on our official forums - [url]. The official press release regarding our new partnership will be released to financial analysts and news wire services on Tuesday April 3rd, 2007.
We hope this news is as exciting for you as it is for us. As we finalize the migration details for each server, we will post forum updates with all of the information you will need about your server's move and how/when your account will be upgraded. Thousands of people have been a part of the Site5 community for years, and we continue to see record growth, so we wanted to be sure that this move would help express our gratitude for your business.
Reseller / Cpanel Migration Failure
Oct 27, 2009I have a really urgent problem.
I signed up for a new WHM/CPanel reseller account, and want to transfer my sites from an existing reseller account (also WHM/CPanel) with a new (very well-known & positiviely-reviewed) provider.
(I'm moving because the new host offers services my existing host doesn't.)
Now, I have moved a reseller account from one WHM/CPanel host to another before without any issues.
But this time - moving from my current host to the new account - it doesn't work.
This is the error my *new* host got when transferring one of my clients' accounts:
*********************************************
/scripts/restorepkg /home/migrate/backup-10.27.2009_06-42-18_abiaheno.tar.gz
Using backup archive
cPanel restorepkg 2
cPanel user: abiaheno
Force Mode: no
Reseller Privs Restore: yes
Searching /home/migrate....
Found backup-10.27.2009_06-42-18_abiaheno.tar.gz !
Extracting tarball...................
Done
Extracting Domain....Done
Sorry, the copy failed. Unable to find the cpanel user file. Is the archive missing (cwd: /home/migrate/cprestore loaded backup-10.27.2009_06-42-18_abiaheno/cp/abiaheno)?
checked 6 files.....
***************************************************************
They told me to ask my current host to fix whatever's wrong. I did so, and his response was, (paraphrasing) "I'll submit a bug report to CPanel, but it will take quite a while for us to get an answer, and we backup and restore websites every day so I don't think there's a problem."
I'm very frustrated, and desperate to get this migration done. I've notified my own hosting clients that a move is imminent, and they are all holding off on updating their own sites until the migration is done. This was all supposed to be done yesterday, so I'm getting so anxious and think I'm losing credibility with my clients every moment.
my question is, does anyone have experience with this type of issue, and what can cause the error mentioned above?
Migration Of Emails From Plesk 8.x To Cpanel 11.x
Jun 26, 2009I´m gonna migrate my server with Plesk 8.4 to Cpanel 11.24 in the next days using a manual method (account transfer failed in my test, i guess it is not fully functional).
Creation of accounts and migration of databases is already done, but i have some doubts with email account transfers:
1) Cpanel and Plesk, share the maildir format for messages. A transfer of email messages should be smooth, just copying the data of this directory´s.
Plesk directory: /var/qmail/mailnames/domain.com/user/Maildir/
Cpanel directory: /home/domain/mail/domain.com/user
Is it ok?
2) Is there any way of migrate usernames/passwords to cpanel without recreate accounts (with a new password) and copy the email messages?