Reseller / Cpanel Migration Failure
Oct 27, 2009
I have a really urgent problem.
I signed up for a new WHM/CPanel reseller account, and want to transfer my sites from an existing reseller account (also WHM/CPanel) with a new (very well-known & positiviely-reviewed) provider.
(I'm moving because the new host offers services my existing host doesn't.)
Now, I have moved a reseller account from one WHM/CPanel host to another before without any issues.
But this time - moving from my current host to the new account - it doesn't work.
This is the error my *new* host got when transferring one of my clients' accounts:
*********************************************
/scripts/restorepkg /home/migrate/backup-10.27.2009_06-42-18_abiaheno.tar.gz
Using backup archive
cPanel restorepkg 2
cPanel user: abiaheno
Force Mode: no
Reseller Privs Restore: yes
Searching /home/migrate....
Found backup-10.27.2009_06-42-18_abiaheno.tar.gz !
Extracting tarball...................
Done
Extracting Domain....Done
Sorry, the copy failed. Unable to find the cpanel user file. Is the archive missing (cwd: /home/migrate/cprestore loaded backup-10.27.2009_06-42-18_abiaheno/cp/abiaheno)?
checked 6 files.....
***************************************************************
They told me to ask my current host to fix whatever's wrong. I did so, and his response was, (paraphrasing) "I'll submit a bug report to CPanel, but it will take quite a while for us to get an answer, and we backup and restore websites every day so I don't think there's a problem."
I'm very frustrated, and desperate to get this migration done. I've notified my own hosting clients that a move is imminent, and they are all holding off on updating their own sites until the migration is done. This was all supposed to be done yesterday, so I'm getting so anxious and think I'm losing credibility with my clients every moment.
my question is, does anyone have experience with this type of issue, and what can cause the error mentioned above?
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Oct 18, 2006
Anyone have issues where after setting up cpanel dns cluster via whm, cpanel fails often on the clustered boxes?
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Jan 24, 2008
i have this error message sent to my email
S.M.A.R.T Errors on /dev/sdb
From Command: /usr/sbin/smartctl -q errorsonly -H -l selftest -l error /dev/sdb
Please note the following marginal Attributes:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
190 Unknown_Attribute 0x0022 054 037 045 Old_age Always In_the_past 46
----END /dev/sdb--
i have done cpanel update in the log i have this error
Running Sanity Checks & Notifications...Using smartcheck config 5.32 for smartctl(5.33)
Checking /dev/sda....Ok
Checking /dev/sdb....
Errors:
Please note the following marginal Attributes:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
190 Unknown_Attribute 0x0022 052 037 045 Old_age Always In_the_past 48
do i have hard drive failure? how can i fix this?
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Jan 16, 2008
I received this a month ago and now ive just done a cpanel update and in the log i noticed this:
Running Sanity Checks & Notifications...Using smartcheck config 5.32 for smartctl(5.33)
Checking /dev/sda....Ok
Checking /dev/sdb....
Errors:
ATA Error Count: 213 (device log contains only the most recent five errors)
Error 213 occurred at disk power-on lifetime: 7 hours (0 days + 7 hours)
Error 212 occurred at disk power-on lifetime: 7 hours (0 days + 7 hours)
Error 211 occurred at disk power-on lifetime: 7 hours (0 days + 7 hours)
Error 210 occurred at disk power-on lifetime: 7 hours (0 days + 7 hours)
Error 209 occurred at disk power-on lifetime: 7 hours (0 days + 7 hours)
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Dec 18, 2007
yesterday i took these message
From Command: /usr/sbin/smartctl -q errorsonly -H -l selftest -l error /dev/sda
Please note the following marginal Attributes:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
190 Unknown_Attribute 0x0022 054 044 045 Old_age Always In_the_past 46
----END /dev/sda--
S.M.A.R.T Errors on /dev/sdb
From Command: /usr/sbin/smartctl -q errorsonly -H -l selftest -l error /dev/sdb
Please note the following marginal Attributes:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
190 Unknown_Attribute 0x0022 050 040 045 Old_age Always In_the_past 50
----END /dev/sdb--
ok i know that propably i must change hard discs but these is sure?
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Dec 21, 2007
I got email from cpanel about 3 times now, here is the copy of that email
--------------------------------------------------------------
S.M.A.R.T Errors on /dev/sda
From Command: /usr/sbin/smartctl -q errorsonly -H -l selftest -l error /dev/sda
Please note the following marginal Attributes:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
190 Unknown_Attribute 0x0022 064 044 045 Old_age Always In_the_past 36
----END /dev/sda--
--------------------------------------------------------------
is it Cpanel bug?
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Mar 4, 2007
I get the following message in my email:
"S.M.A.R.T Errors on /dev/hda
From Command: /usr/sbin/smartctl -q errorsonly -H -l
selftest -l error /dev/hda
ATA Error Count: 1
Error 1 occurred at disk power-on lifetime: 7712 hours (321 days + 8
hours)
----END /dev/hda--"
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May 30, 2008
As I have never used cPanel neither have whatsoever experience with control panels, in the process of ordering a couple of new server I am wondering what's the average recovery time after a server failure which involves data (ie. disk failure).
I am interested to understand this, because I need to choose between hardware raid or backup disk.
For example, at LiquidWeb (this is just one of the many managed providers i am evaluating) you can pay the same server 264$ with 2x250 hardware raid 1, and 219$ with 2x250 simple hard drives, where the second one is supposed to be a backup drive.
I am yet to ask, but on this servers most likely (at this prices) they do not have hot swappable disk drives where they can rebuild the array "live", so also if i choose raid hardware, in case of a disk failure, i face a downtime to bring down the server, rebuild the array, bring on the server, which I guess is something not less than 30-60 minutes downtime.
The advantage of this solution is that a disk failure keeps the system running, so you can schedule a maintenance window to replace the disk and rebuild the array, I guess.
On the other side, relying on a backup disk (and of course rsyncing data to an offsite server, i would do this anyway) you save 45$ each month, and disks after all do not fail every month.
If the main disk fails, they need to replace the disk, install again the server with what I suppose being a standard image (so let's figure a couple of hours, as they have a 30min hardware replacement sla), then you need to restore backups (which in my case are something like 20gigs). So I guess, on an average, it would take something like 4 hours downtime.
Am I correct ?
What would you reccomend as a solution with cpanel, taking into account the huge price difference ? Backup drive or Hardware raid ?
This would be for a single big website, not a hosting-company with resellers and customers environment, so I would value more the monthly saving, rather than the high availability, but of course I am interested to know what is the average time to recover a cpanel server after a drive failure.
Besides I have also another question, as I have never had a colocated server with raid hardware, so i do not know anything about this.
When a drive fails in a raid1 hardware environment, how the hosting provider gets notified ? I suppose it's not a led on the server to blink, as no one would see it.
So if you have software raid (like my computer at home) you get an email from mdadm with "warning, array degraded", so you know it quick and you can check it anytime doing a ' cat /proc/mdstat '. What about hardware raid?
My fear is that nobody notices my raid1 drive failure, the server keeps going on just a drive, then maybe the other drive fails, and it would be unpleasant: while a single drive failure would be obviously very easy to spot for me.
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Jun 26, 2009
I´m gonna migrate my server with Plesk 8.4 to Cpanel 11.24 in the next days using a manual method (account transfer failed in my test, i guess it is not fully functional).
Creation of accounts and migration of databases is already done, but i have some doubts with email account transfers:
1) Cpanel and Plesk, share the maildir format for messages. A transfer of email messages should be smooth, just copying the data of this directory´s.
Plesk directory: /var/qmail/mailnames/domain.com/user/Maildir/
Cpanel directory: /home/domain/mail/domain.com/user
Is it ok?
2) Is there any way of migrate usernames/passwords to cpanel without recreate accounts (with a new password) and copy the email messages?
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Jul 1, 2009
Although I can easily migrate the databases and website data, I am not certain what I should do with emails, as I have four clients whom all use emails.
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