I have been with Site5 for several years, but will be moving shortly.
Having to wait over a day for support to email you back is getting really old. And then when they do, their response doesn't answer your question. They obviously can't read.
My latest problem is with the version of php they are running. I need 5.2.0 or better for cubecart 4.2. No problem Site5's wiki says about php:
Current Installations
Yes, we do have both versions installed and available to every single customer.
last updated: --Tom 12:35, 25 January 2008 (EDT)
Version 4.x: 4.4.7
Version 5.x: 5.2.1
EXCEPT on my server which has 5.1.2 and there are no plans to upgrade any time soon.
So the response I got was that I could install a more current version of php in my own account???? I am not a UNIX guru and seriously doubt I have all the rights I would need to install software on their servers.
Needless to say I am looking for a new hosting company. I have looked at Syn and am waiting for a response from them. I assume their sales staff doesn't work week-ends.
I recently signed up to virpus for their VPS managed services,
I contacted them on the 9th to get the server up and running so i can run the dolphin social network software, a few quick replied tickets were sent back and forth the final was
'We are checking the required dependencies for dolphin and will update you once this has been completed. Please note that this procedure would require apache recompilation and therefore possible down time. Please let us know if we can proceed regarding this.'
which i replied that it is fine to proceed.
12 hours passes, i reply again to confirm that they are proceeding, no reply. another 12 hours, i open another ticket to see if i can expedite this. i then get a message which says
' Hello,
We apologize for the delay in getting back with you. This ticket has automatically been escalated to an administrator to speed this ticket up.
We appreciate your patience.
Warm Regards,
Management at Virpus Networks, Inc.'
now every ticket i submit just keeps sending me this on the hour every hour.
Not the best start to my hosting with Virpus. anyone else had issues with these guys?
Since a week ago, my VPS with them are more down than up until 3 days ago when it totally dead. Support ticket are never replied, online help never seen Online, FULLY MANAGED is an illusion. He only answer support ticket when I posted it in hosting forum. On 9th Sept, I received email from David - Wixed.co.uk :
Quote:
Dear Clients,
Ealier this afternoon our main VPS node VZ1US suffered from a hard drive failure following notifications received by our SMART monitoring daemon a couple of days ago. We backed up all client VPS's at approximately 8:30PM Last night and moved them to an offsite server. We are currently in the proccess of restoring your backups to a new server we have had deployed.
We sincerely apologise for any inconvinience caused and are working hard to get the backups restored. We are currently in proccess of moving them to the new server. Your VPS will then be created and the backup restored. New login details and IP information will be emailed to you.
At this time we have no official ETA as transfer speeds fluctuate during transfer of the backup files. We will credit your accounts for the downtime caused by this outage.
Once again we apologise for any inconvinience caused and thank you for your patience during this time. We will email you again shortly with an ETA.
I have a VPS , I recently upgraded because the server kept crashing due to lack of memory. I actually upgraded about two hours ago and the damn thing crashed again! I went into virtuozzo and it said I had 12 mb of memory left.
So I restarted the container, the site loads faster than ever, and says I have 16% of memory left
An email account of mine was exploited, and it was most likely my fault for a dictionary word password. This account was just used for spam generally. I do have a few things on it but its basically a personal email. vBulletin was one.
Well someone apparently figured out the password because they wanted my vBulletin license. I log in to quickly check the mail yesterday and I see about 10+ vB emails for tickets on top of my email not logging in with the normal password. I realize the guy is still on at the very moment trying to get my license transferred. So there's a clear mark of two different people being on the account. vB did great in holding him to their security features and not allowing him to change the account login.
Despite this, he managed to get the license itself suspended because there was an install on my website under my name and some random hacker website. He had done that after his attempts to transfer were denied. Well, in the process of this, I get on and I am able to answer the security questions without issue. I get all the passwords changed so he no longer has access. In fact, I hardened everything because I am generally up on this sort of thing (figures its the one account, so for those of you who use weak passwords that's my testimonial).
Well, I ask what I need to do to get my license turned back to my website. I get a response saying that I've "already been told" what to do and I'm not going to be told this again. Keep in mind that despites someones attempts to change everything, I was the only one in a clear non-broken English accent, with an IP that can be documented as being used before, and I answered the security questions. I read through the phony ticket and it doesn't say much of anything. I also noticed outright incompetency when it came down to the vB tech saying that other license of mine (clearly expired and not used) was illegally employed on my hosting forum which clearly runs SMF.
The rep. replied to me again today saying he would explain it, but the only explanation I see suggests that I need to purchase another license. I understand that the email issue was mine, but it sure feels like vB is trying to take advantage of a bad situation. I keep being told that no exceptions can be made.
Has anyone ever had this happen and what are we expected to do? I'm not buying another license, I've worked for a variety of companies in the past and there is always some reasonable way of verifying the person is who they say they are and helping them. I'm not here to bash vB, although I am quite disappointed. I just need some help that I thought I was paying for.
Just wondering if anyone else out there experienced several months of affiliate referrals being flushed out and simply disappearing recently (within the past two months), would be very interested in hearing from others that this may have occurred to.
Site5 appears to have suffered a major DNS hit. DNS.SITE5.com and DNS2.SITE5.COM are both down, they respond to ping but not to any DNS lookups. All my sites/email are down. Even www.site5.com is dead.
I can FTP into my site's IP address and see all the files are there (whew) so hopefully once DNS comes back everything will be OK again.
Thinking about migrating a couple of blogs over from blogger.com to a paid host, since I really want to migrate over to using wordpress. No, I do not want to use wordpress.com.
I've done a little research, and stumbled across site5.com and webhostingbuzz.com. I like them because they both have active user forums, and the basic hosting plans are very affordable, if you pay for a couple of years in advance. Site5.com seems to have gotten mixed reviews recently, since apparently they just merged with ThePlanet, guess that is another hosting company. Webhostingbuzz, interestingly enough, the servers are in the US, but the support is in the Ukraine. They have a really cheap price, potentially $3.95/month.
I've read through lots of online reviews and even this forum for advice. It's a bit overwhelming the amount of options out there. Just want to host a couple of blogs and small websites. And preferably, a cheap price, since I am hosting the sites right now for free on blogger.
Also considered hostgator.com, but they are a bit pricier.
I have finally pulled the plug on Site5. Many of you know that they were in the process of migrating many of their older servers to hosting at ThePlanet. We got a notice on Sept 25 that ours was supposed to happen the week of Sept 29-Oct 3 (didn't happen!) and that ". One of the chat girls let it slip that we were migrated on Oct 10...(we weren't notified of our new IP!). As our old server "xxxxx.site5.com" was up and running, we didn't know of any trouble, and ran happily along with our site, updating databases, maintaining code, etc. Then they flipped the switch today on our old server. We were pretty much messed up for Friday afternoon through the weekend while we waited for them to finish their maintenance. The support guys who came in Monday A.M. tried to help, and explained that (unfortunately) both the new and the old servers had problems. I should say that they DID help. But it was too little too late.
Needless to say, I decided we'd had enough, as this was not our first issue with not getting support when we needed it...we migrated on Friday afternoon. If you are looking for a good provider, search elsewhere, I'll be posting more info about where we went.
Site5 support is inadequate for the following reasons:
-support is only accessible by email or web form submission
-usually takes hours for a real person to respond even when subject includes the word "DOWN"
-customer is not able to escalate an issue, priority is at the whim of the responding technician.
I suggested some improvements to Brendan Diaz, CEO at Site5 after our last major ordeal in January. I think that they need to rethink and overhaul their support structure before they add any more clients to business hosting.
I'm hosting with site5.com now for over 2 years. I'm not so happy with them actually but was still working for me.
last days, I requested them to upgrade my account to PHP 5.x and MySQL 5.x. (still have PHP 4.x and MySQL 4.x with them) allthough PHP 5.x and MySQL 5.x is there for ages now, they told me they can't supply these to me. they gave me some long instructions to be able to use PHP 5.x but pehh...still no option for MySQL 5.x
is this normal ? this is seriously a nightmare for me as new scripts need PHP 5.x and MySQL 5.x
I don't know who the heck is running the show over at SITE5.COM But....
I've tried for a few days now to contact their support Dept and have gotten ZERO response from them.
I'm getting free hosting from a friend, who's got a reseller package from these guys. Servers are nice and fast, BUT, my stats are broken. I don't have a flippin' clue how much bandwidth I'm using.
I've contacted support. My host has, zero, zip, nada response.
anyone else noticed this?
Someone needs to tell Site5 to get their act together.
Have been with Site5 since 2006 and last 2 months the support has significantly degraded. Had 3 outages and 2 out of three times it took them longer than 24 hours to respond.
Earlier this month web access to my sites was locked due to high resource utilization.
Again they didn't respond my proposed solution. My sites were down for two days as the result.
Migrated to a different hosting provider and asked for a refund since I just renewed my 2 year contract with them in July. Was told no refund is possible since I am not a new customer (they have 60 days money back for new sign ups). Will probably be settling this with the help of my credit card company.
Any one had a similar experience? Any tips on how to handle the case when you sign up for a long term and the hosting provider doesn't deliver on the promise?
I first found out about Site5.com exactly 2 1/2 years ago on the WHT Forums. I remember reading all kinds of things about the quality of the host. I don't recall reading too many negative things. The hosting was great for the first year and a half. Support usually replied within the hour. Then I noticed my sites down more often than usual.
Yesterday I sent in a support ticket and I have yet to receive a response. It's now been 17 hours, and not even "we're looking into it". So, I did some research on Site5 on here and other places to find out that Site5.com has went down hill. Once a quality host is now just another ordinary "host". Just a look at their forums you can see how many problems their customers run into.
All I have to say is, if you're in the market for a web server host, I'd stay away. If you're already a customer of Site5 you may want to check the actual downtime your server has from month to month, and when you really need their tech support, they just may not respond..
My name is Todd Mitchell, I am Chief Operating Officer at Site5. We rarely send out company wide emails, so you can be sure that a very special announcement is necessitating this type of mass distribution! Today I have some remarkable news to share with you regarding Site5, your web hosting account(s) and a new partnership we've solidified over the last several months. We are proud to announce a new strategic partnership with The Planet (www.theplanet.com), a very well-respected infrastructure provider, which will soon be housing our server fleet and network in their state-of the-art, enterprise-level data center.
As I'm sure you're aware, Site5 is well known in the web hosting industry for a number of reasons:
- Site5 is innovative: Demonstrated in the research and development of Flashback, NetAdmin/SiteAdmin, Backstage and our stable web hosting platform.
- Site5 is transparent: Our weblog [url], forums [url] and corporate web site [url] are prime examples of our transparent nature and operation. We are upfront and honest about everything we do at Site5. Clients are family.
- Site5 has award winning support: Whether you contact our billing, sales or support groups you are guaranteed a high level of customer service. We pride ourselves on our 24 x 7 in-house support group. Site5 does not outsource and that makes a difference.
We are building upon those core competencies by focusing our efforts on improving our server hardware, data center and network via this new business relationship. Throughout our continued growth we have added value to every aspect of our hosting platform without increasing prices to clients, and this announcement is certainly not an exception.
Site5 Internet Solutions, Inc. (one of the largest and fastest growing web hosting providers in North America) and The Planet.com Internet Services, Inc. (the largest dedicated hosting / infrastructure provider in North America) have come together to form a mutually-beneficial partnership. We have selected The Planet to be Site5's sole data center, hardware and network provider after evaluating several other data center providers relative to our current hardware infrastructure. Following months of meetings, several on-site data center/ hardware evaluations, and a significant amount of consideration for our clients, we selected The Planet because they maintain a great support structure, the best hardware quality, and a shared desire to help Site5 provide the best hosting experience in the industry.
How will this affect you?
- Name brand servers: Our entire infrastructure will be migrated to enterprise level Dell servers custom made and tested specifically for Site5.
- Hardware upgrades: Every single server in our existing fleet will be upgraded to new hardware! We are standardizing our fleet on dual core Intel Xeon processors and large redundant and fast RAID arrays.
- Network upgrades: The Planet over the last several years has built out a substantial network. Rated #2 in North America, their network is resilient, reliable and redundant at all points. This network upgrade will ensure that your visitors and clients can access your web site(s) 24 x 7 without interruption and we will be able to guarantee that your pages will load exceptionally fast.
This new partnership is a substantial commitment for The Planet and Site5. Both companies employ exceptional people and this partnership is just a glimpse of great things to come from Site5 over the next 12 months. We are committed to keeping you informed and we will continue to send emails with pertinent information regarding this new partnership. Please keep an eye out for our emails and remember if you think you've missed an email, all notices and information will be reposted on our official forums - [url]. The official press release regarding our new partnership will be released to financial analysts and news wire services on Tuesday April 3rd, 2007.
We hope this news is as exciting for you as it is for us. As we finalize the migration details for each server, we will post forum updates with all of the information you will need about your server's move and how/when your account will be upgraded. Thousands of people have been a part of the Site5 community for years, and we continue to see record growth, so we wanted to be sure that this move would help express our gratitude for your business.
Although I can easily migrate the databases and website data, I am not certain what I should do with emails, as I have four clients whom all use emails.
I'm trying to transfer a site(that I did not create) that is written in PHP4 and uses global variables from MediaTemple as we have been having extremely slow performance over the last 6 months. The site is database drive and uses an SSL certificate with PayQuake to handle membership.
We tried MediaLayer but had too many problems. Then I placed a copy of my own test site on Site5 and it all worked great. So, we created a new account and are trying to move the code over there.
Basically, I have functions (accordion menus) and a search function (the form isn't passing the field to the action URL) that are not working. Site5 isn't being very helpful. I'm getting extremely frustrated.
And yes, I know I should get rid of the globals but it's a complicated site and we want to get it moved before we start messing with the code.
Is there a webhosting company out there that is helpful in getting these kinds of weird issues straightened out? Or do I just need to slog through? I'm a programmer (ASP, .NET, Java, PHP) but my weakness is in configuration of servers - the whole hardware/network side of things so I'm not great with the intricacies of web server hosting.
[I am reposting this with some details after receiving some helpful advice from the Moderator.]
For three days now, key features of Site5's "SiteAdmin" cPanel wrapper have been broken, which has made it impossible to do any of the following:
1. Add Parked Domain 2. Add a Domain Pointer 3. Access or change DNS zone file 4. Turn Shell Access on or off
This has made it impossible to set up additional domains on most or all of their shared hosting accounts. The only way to accomplish any of the above tasks is by asking Site5 Tech Support to do it, but one Support rep told me yesterday, "I am sorry...but this cannot be done...there are too many tickets flooding in with the same request."
After having a Support ticket go almost 24 hours without a response of any kind, I got lucky very early this morning and spent 1 1/2 hours in a Live Chat with one of their Support reps, who, because of his knowledge and diligence was able to accomplish what I could not do via SiteAdmin/cPanel. But I seriously doubt that many others will be so lucky.
This apparently started when a cPanel update was applied fleet wide without properly testing it against Site5's SiteAdmin code.
Site5 has posted a notice of this problem at [url], but, even after three full days, they have posted nothing about a resolution.
I have posted a message to Site5 management at [url], but nobody in management has responded either publicly or privately.
I currently have hosting with Site5 (started back before all the overselling), and although my sites are very low in traffic and don't take up much space, I am running up against their 25,000 per site inode limit, due to my hosting a Gallery2 photo album on one of the sites (as I understand, the base install of Gallery2 uses 14,000 inodes alone. Due to how my album is integrated with the rest of the site, it would require hours and hours to switch to something besides Gallery2). All the sites together have used 17 GB of bandwidth so far this month, although much of that has been me uploading stuff to one of the sites to set it up.
Here are my sites:
- Site#1 is a family site, with family photos and a Wordpress blog. Very low traffic (a handful of visits a day), but lots of photos. Inodes not a problem for now (I'm at about 13,000), as unlike one of the other sites, I was able to switch to Zenphoto from Gallery2 pretty easily.
- Site#2 is the newest and fastest growing. It is a site for a small community of people who play a particular online computer game. It runs Drupal, and has about 60 members now, but 5-10 have been joining a day. Most online at one time has been 10. I get anywhere from 30-60 visits a day, but growing. The site uses about 150 MB of storage right now, and this will grow. No photo albums here.
- Site#3 (running Joomla and Gallery2) is for my own gaming group of 8 people that play the above computer game together each week online. Low traffic, but this is the site with the inode problem, as I post screenshots in Gallery2 after each session. Around 25,000 inodes, and 6.5 GB of storage used on the server.
- Site#4 is my wedding site, running on Wordpress. It only gets a handful of visits each day, and will get almost none after the wedding in mid September. No photo album here.
- Site#5 is my fiance's site (running Joomla), which she has pretty much not touched in a year and I doubt anyone visits, but I'm too much of a coward to take down.
With that in mind, I'm wondering what my best solution would be: - Switch to a VPS, and if so, what kind and who? - Switch to a different shared host with a higher inode limit - Stay with Site5 and take the time to farm out the photo album somewhere off the site, or to another program like Zenphoto with a lower footprint.
I'm a tech-geek wannabe and willing to learn. I'm paying about $10 a month (I think) and could probably go as high as $30 or so.
I'm undecided between an upcoming dedicated hosting server and am moving between Softlayer and ThePlanet. My decision partly comes down to support.
I've read many reviews on WHT about both companies, but not necessarily comparing them from people who have experienced both.
So my questions (keep in mind this is my first dedicated. I have used VPS in the past with good support) Which offers MORE support (not better) - I'm curious which company might consider my support questions as "part of the default service package" or "need additional service plan for that" More detailed support - my usual experience with support is support staff assume you already know a high level so it may take going forward and back 5 times via email to get a full answer Overall support satisfaction - any other comments
I've been with Hivelocity for 2 years. Occasionally we have problems, but it works. Their support staff can do very simple things relatively fast, however if you have some serious problems, e.g. failed disk and need to be replaced and do restoration from backup, it will be hell!
They will NOT do what asked in Reload Request, delayed answer to chat, no answer to tickets for many hours.
So far I'm very disappointed of Hivelocity support.
how common is it in the VPS industry to do custom installs/configurations/updates on request. For example, I don't know how to configure qmail and I will want someone to do this for me. Does this kind of service exist? Is it a standard to be expected or is it fee-based thing?
Im used DirectAdmin on my primary linux server, i need to IMAP support in php.ini for resolve my ticket import system in "WHMCS" But i dont know how can enable it on DirectAdmin.
Can you help me?
__________________ Need More Power?!PersianWhois.Com
Do you personaly think that some companys don't answer right on support tickets or don't think the right way, (like dont care) when answering a support ticket in there billing system or support system then with the client comes on a forum such as WHT and posts what happens the provider comes and helps the client much more then he would of or had in the support tickets. I see many people come on wht and bring there problems they have with there provide, Im not saying this is a bad thing to do im just trying to show every else how i see it as that the hosts don;t care about there clients but when something goes public the hosting provider trys more to fix it...
Could it be that he or she dsnt want to lose customers thats the way i think it.
GeekStorage's support is awesome. They usually answer within 10 minutes and so far (only been with them for 2 weeks!) they have solved every issue perfectly.
The quality of their support and their attention to detail is the best I have seen in the past 5 years.
