Wixed.co.uk - Lack Of Support
Sep 12, 2008
Since a week ago, my VPS with them are more down than up until 3 days ago when it totally dead. Support ticket are never replied, online help never seen Online, FULLY MANAGED is an illusion. He only answer support ticket when I posted it in hosting forum. On 9th Sept, I received email from David - Wixed.co.uk :
Quote:
Dear Clients,
Ealier this afternoon our main VPS node VZ1US suffered from a hard drive failure following notifications received by our SMART monitoring daemon a couple of days ago. We backed up all client VPS's at approximately 8:30PM Last night and moved them to an offsite server. We are currently in the proccess of restoring your backups to a new server we have had deployed.
We sincerely apologise for any inconvinience caused and are working hard to get the backups restored. We are currently in proccess of moving them to the new server. Your VPS will then be created and the backup restored. New login details and IP information will be emailed to you.
At this time we have no official ETA as transfer speeds fluctuate during transfer of the backup files. We will credit your accounts for the downtime caused by this outage.
Once again we apologise for any inconvinience caused and thank you for your patience during this time. We will email you again shortly with an ETA.
View 14 Replies
ADVERTISEMENT
Oct 12, 2009
I recently signed up to virpus for their VPS managed services,
I contacted them on the 9th to get the server up and running so i can run the dolphin social network software, a few quick replied tickets were sent back and forth the final was
'We are checking the required dependencies for dolphin and will update you once this has been completed. Please note that this procedure would require apache recompilation and therefore possible down time. Please let us know if we can proceed regarding this.'
which i replied that it is fine to proceed.
12 hours passes, i reply again to confirm that they are proceeding, no reply. another 12 hours, i open another ticket to see if i can expedite this. i then get a message which says
' Hello,
We apologize for the delay in getting back with you. This ticket has automatically been escalated to an administrator to speed this ticket up.
We appreciate your patience.
Warm Regards,
Management at
Virpus Networks, Inc.'
now every ticket i submit just keeps sending me this on the hour every hour.
Not the best start to my hosting with Virpus. anyone else had issues with these guys?
View 4 Replies
View Related
Jun 29, 2008
I have been with Site5 for several years, but will be moving shortly.
Having to wait over a day for support to email you back is getting really old. And then when they do, their response doesn't answer your question. They obviously can't read.
My latest problem is with the version of php they are running. I need 5.2.0 or better for cubecart 4.2. No problem Site5's wiki says about php:
Current Installations
Yes, we do have both versions installed and available to every single customer.
last updated: --Tom 12:35, 25 January 2008 (EDT)
Version 4.x: 4.4.7
Version 5.x: 5.2.1
EXCEPT on my server which has 5.1.2 and there are no plans to upgrade any time soon.
So the response I got was that I could install a more current version of php in my own account???? I am not a UNIX guru and seriously doubt I have all the rights I would need to install software on their servers.
Needless to say I am looking for a new hosting company. I have looked at Syn and am waiting for a response from them. I assume their sales staff doesn't work week-ends.
View 14 Replies
View Related
Aug 22, 2008
I purchased a VPS from them, on thier website they offer 24/7/365 support, but in real life they respond to emails at 1:30am Pacific time, are not available on MSN as they promise and do not refund thier flasely gained funds due to thier FALSE ADVERTISING.
Live Help = offline
Advertising on thier frontpage:
Our Features
* 99.9% Uptime
* cPanel/WHM/WHMReseller/Fantastico
* RVSiteBuilder Pro
* 24/7/365 Support
* Daily Automated backups
* 100MB Uplink
* 14 Day Moneyback Guarantee
In his email which i cannot post due to Copywrite laws he admits 24/7 support is sales staff only, so hw is willing to accept your money, but his Managed servers do NOT offer 24/7/365 support as he clearly says he offers on his website
[url]
View 14 Replies
View Related
Dec 4, 2008
I have a VPS , I recently upgraded because the server kept crashing due to lack of memory. I actually upgraded about two hours ago and the damn thing crashed again!
I went into virtuozzo and it said I had 12 mb of memory left.
So I restarted the container, the site loads faster than ever, and says I have 16% of memory left
So when I restart the container it resets?
View 10 Replies
View Related
Jan 14, 2008
An email account of mine was exploited, and it was most likely my fault for a dictionary word password. This account was just used for spam generally. I do have a few things on it but its basically a personal email. vBulletin was one.
Well someone apparently figured out the password because they wanted my vBulletin license. I log in to quickly check the mail yesterday and I see about 10+ vB emails for tickets on top of my email not logging in with the normal password. I realize the guy is still on at the very moment trying to get my license transferred. So there's a clear mark of two different people being on the account. vB did great in holding him to their security features and not allowing him to change the account login.
Despite this, he managed to get the license itself suspended because there was an install on my website under my name and some random hacker website. He had done that after his attempts to transfer were denied. Well, in the process of this, I get on and I am able to answer the security questions without issue. I get all the passwords changed so he no longer has access. In fact, I hardened everything because I am generally up on this sort of thing (figures its the one account, so for those of you who use weak passwords that's my testimonial).
Well, I ask what I need to do to get my license turned back to my website. I get a response saying that I've "already been told" what to do and I'm not going to be told this again. Keep in mind that despites someones attempts to change everything, I was the only one in a clear non-broken English accent, with an IP that can be documented as being used before, and I answered the security questions. I read through the phony ticket and it doesn't say much of anything. I also noticed outright incompetency when it came down to the vB tech saying that other license of mine (clearly expired and not used) was illegally employed on my hosting forum which clearly runs SMF.
The rep. replied to me again today saying he would explain it, but the only explanation I see suggests that I need to purchase another license. I understand that the email issue was mine, but it sure feels like vB is trying to take advantage of a bad situation. I keep being told that no exceptions can be made.
Has anyone ever had this happen and what are we expected to do? I'm not buying another license, I've worked for a variety of companies in the past and there is always some reasonable way of verifying the person is who they say they are and helping them. I'm not here to bash vB, although I am quite disappointed. I just need some help that I thought I was paying for.
View 3 Replies
View Related
Nov 26, 2008
i ordered the server 12 days ago,two weeks after,but i still received nothing,i sent many e-mails to them,nothing replied to me,i submited the ticket in their site,still nothing replied,make me feel very upset,it never happened to me before,they are the worst reseller,how can i get back the refund?
View 3 Replies
View Related
Nov 14, 2008
does anyone use wixed.co.uk
it looks very good for me,how are they?any feedback?
View 12 Replies
View Related
Sep 19, 2008
into my second monthof VPS hosting I noticed my server was unavailable which I found was due to a hardware failure, I am then told that some IPs need changing, I've had no access to my sites for ages, no one is answering tickets and the phone number is dead.
Assuming the company has gone under, can I regain anything from paypal as I paid for my hosting through them
View 8 Replies
View Related
Nov 14, 2008
I renting a dedicated server outside the Netherlands and I'm glad to have good experience the first time.
Sales and support tickets / mails are handled fast usually and server quality is also good.
At first i wanted the cheapest dual core machine with ESX, this didn't workout so they tried it with a more expensive machine ( Amd instead of Intel ) This also didn't work.
So i've decided to use VMware Server on debian.
Due to the delay of the server they gave me the new server and installed everything on it.
Although the supply time of the server took longer then expected they compensated for it more then enough.
View 1 Replies
View Related
Oct 3, 2008
I have been following there posts in the offers section of wht for a few weeks now, I've contacted RN-DAVID a few times about his offers and the response has always been fast and the service sounds good, however i would like to know what everyone else thinks.
I'm looking to order two servers from them with the following specs:
Server 1:
AMD Sempron 3000+
2GB DDR2 RAM
1X 120GB SATA II HDD
1X 160GB SATA II HDD
2 IP Addresses
Windows Server 2003 Std
3TB CAP on a 100Mbps Line
Priced @ £40.95 PM with £20.00 Setup for RAM and Second HDD
This server will just be for my personal use really, I'm planning on backing up some of my personal data to it, photos, documents etc... I'll be using it via remote desktop mainly so doesn't need to be top spec.
The second server is going to be an additional Cpanel Web Server With the following spec's
Intel Core 2 Quad 6600
4GB DDR II RAM
2X 500GB SATA II HDD'S (RAID)
8 IP Addresses
CentOS
CPanel
3TB on 100Mbps Line
Cost £69.95PM + £120 For RAM, HDD & Raid Card Upgrades
Now when it comes to value for money both servers seem fantastic to me, but what I would like to know is does anyone else use them? what are your experiences with them? whats there support like? etc...
View 14 Replies
View Related
Nov 28, 2008
Having some issues with the shoutcast plan I ordered yesterday as well, the wixed site seems to have gone down for a while this morning as well. I hope this is resolved soon.
View 12 Replies
View Related
Nov 3, 2008
Wixed is an amazing hosting company, never had or encountered downtime and if I have a question the staff is always there to help me out. And this for good prices.
- uptime: 10/10
- service: 10/10
- professionalism: 10/10
Overall the perfect host i've had!
Short but it has all you need to know.
www.2nd-design.com
View 8 Replies
View Related
Mar 13, 2008
Has anybody heard of Flash Support and Real AudioVideo Support? MMHosting.com offers this kind of support and I wonder if it's effective?
What do you think of it?
View 9 Replies
View Related
Jul 12, 2008
I'm undecided between an upcoming dedicated hosting server and am moving between Softlayer and ThePlanet. My decision partly comes down to support.
I've read many reviews on WHT about both companies, but not necessarily comparing them from people who have experienced both.
So my questions (keep in mind this is my first dedicated. I have used VPS in the past with good support) Which offers MORE support (not better) - I'm curious which company might consider my support questions as "part of the default service package" or "need additional service plan for that" More detailed support - my usual experience with support is support staff assume you already know a high level so it may take going forward and back 5 times via email to get a full answer
Overall support satisfaction - any other comments
View 9 Replies
View Related
Nov 23, 2008
I've been with Hivelocity for 2 years. Occasionally we have problems, but it works. Their support staff can do very simple things relatively fast, however if you have some serious problems, e.g. failed disk and need to be replaced and do restoration from backup, it will be hell!
They will NOT do what asked in Reload Request, delayed answer to chat, no answer to tickets for many hours.
So far I'm very disappointed of Hivelocity support.
View 7 Replies
View Related
Nov 7, 2008
Do you know any vps that support vpn ?
View 0 Replies
View Related
Aug 18, 2007
How much support should I expect/look for?
If I were to purchase a VPS without cPanel ( or any other panel), what kind supports should I expect from my host?
View 8 Replies
View Related
Jun 1, 2007
how common is it in the VPS industry to do custom installs/configurations/updates on request. For example, I don't know how to configure qmail and I will want someone to do this for me. Does this kind of service exist? Is it a standard to be expected or is it fee-based thing?
View 9 Replies
View Related
Aug 4, 2006
Everytime I go to hostgators live support my firefox crashes.
This usually happens before I initiate the chat or after.
Does anyone else have this problem?
View 18 Replies
View Related
Nov 25, 2008
How many % of hosts have Zip support in PHP?
If you (the replyer) are a web host, tell me if you are supporting. (yes/no)
View 11 Replies
View Related
Oct 27, 2008
IMAP Support
Im used DirectAdmin on my primary linux server, i need to IMAP support in php.ini for resolve my ticket import system in "WHMCS" But i dont know how can enable it on DirectAdmin.
Can you help me?
__________________
Need More Power?!PersianWhois.Com
View 3 Replies
View Related
Sep 29, 2009
Do you personaly think that some companys don't answer right on support tickets or don't think the right way, (like dont care) when answering a support ticket in there billing system or support system then with the client comes on a forum such as WHT and posts what happens the provider comes and helps the client much more then he would of or had in the support tickets. I see many people come on wht and bring there problems they have with there provide, Im not saying this is a bad thing to do im just trying to show every else how i see it as that the hosts don;t care about there clients but when something goes public the hosting provider trys more to fix it...
Could it be that he or she dsnt want to lose customers thats the way i think it.
View 14 Replies
View Related
Jul 31, 2008
GeekStorage's support is awesome. They usually answer within 10 minutes and so far (only been with them for 2 weeks!) they have solved every issue perfectly.
The quality of their support and their attention to detail is the best I have seen in the past 5 years.
View 5 Replies
View Related
May 19, 2009
I've got give LW some props.
I was at a crossroads on my server running php 4x and needed to be able to run 5 and allow the sites using 4 to still run it. I read about how to do it but would of totally screwed it up.
LW support came to the rescue, installed both the 4 and 5 and now I can select the php version to run from the accounts cpanel.
Took a while to work through it but it's up and running and I'm a happy camper.
That's why I've had my server with them going on 3 years now.
View 8 Replies
View Related
Jun 1, 2009
I want to buy a hosting service with following feature
1 SSH
2 SSL
3 Rsync
4 SVN
5 Wordpress, Drupal support ( plan to run multiple wordpress and drupal site in this hosting plan)
6 multiple domain name support in one hosting plan
7 a lot of bandwith
8 great customer support, and low down time
I do some research and have a chat with justhost.com and they seem to support everything i need however, after reading some review seem like they try to force you to update to dedicate server when your bandwidth is up.
View 7 Replies
View Related
Mar 26, 2009
We are a web company that currently has a WHM/cPanel server that we manage ourselves. However, we are looking for a service that will be on call for us 24/7 in case something were to go amiss and our technical team was not available to restart services, restart the server or do whatever technical troubleshooting was required to get things back up and running quickly.
View 2 Replies
View Related
Nov 25, 2006
Fantastico applications are offered almost everywhere, but so far I've only found one web host that dares to provide Fantastico support.
Can anyone here recommend any web hosts that do provide support for the 3rd party applications available through Fantastico's installer?
View 5 Replies
View Related
Apr 30, 2009
I am looking for a webhost with a package that supports both ASP.NET *and* Postgres. So far, I have been able to find ones that support one but not the other.
View 8 Replies
View Related
Oct 24, 2009
I'm in the process of migrating some stuff to a new VPS. Some things I can do myself, some the provider has offered to help with (Future Host), but there are a number of little issues and tasks that I either don't have the time for, or aren't confident in doing myself.
I'd like to 'hire' a freelancer. Can anyone give me an idea what a going rate for doing some general WHM/cPanel tasks might be?
View 2 Replies
View Related
Jan 18, 2009
I moved a web site over to iweb.com about 4 months ago. I've found them to be quite responsive to simply queries and issues - quite a change from the previous host I might say. Last week I ran an FTP download to perform a backup of all the material. After about 12Mb, the transfer was aborted and I could no longer access the site by FTP, or HTTP and I couldnt get email. The site is not down though as others can access it, but I cannot access it from any computers on my network (PC and mac). I chatted with support and they said they'd have to look into it - this was last Wed (1/14). I still cannot get connected. Further diagnosis from my end leads me to believe that IP was blocked due to the FTP transfer (I was able to duplicate this from a different IP). Apparently, the problem has been escalated to the sysadms but they are swamped and can't get to my problem. I figure unblocking the IP should be an easy quick fix. Perhaps understanding why it happened and how to rectify that will take longer.
My question to the group is, is this level of service normal for iweb.com, and are my expectations of a quick fix unreasonable?
View 6 Replies
View Related
