HostNine - Hijacked A Client Account; Won't Give Files Back
Apr 21, 2008
I have been with HostNine for almost a year now and have had reasonably decent service, until now.
They recently suspended one of my client's accounts. Understandable, the account had some very old PHP files on them. Let me preface this by stating that I am very sympathetic to hosts who have to deal with problem clients who have sites that slow down shared servers for everyone else on them.
I have tried my hardest to work with HostNine to get these files back and ensure that this account is not a problem on their server. I have never once asked for them to restore the account "as is", all have I have asked is that they backup the files and the database for me (I would do it myself, but they locked me out of the account), so that I can investigate the problem and do testing to ensure that it doesn't cause them problems again.
All in all, getting anyone to co-operate has been unsuccessful. Getting a hold of them has been a hassle (from the time I e-mailed them about the issue to the time I received my first response was a span of over 6 hours). Getting them to co-operate has been impossible. Their "Support Manager", Alex, in broken English has told me next to nothing, aside to accuse me of trying to "get around this" and that I would need to move the account to one of their dedicated plans. I have asked that the account simply be backed up, but have not received any response so far, as time ticks away and the client whose account this was becomes more and more frustrated as their files are effectively being "held hostage".
My last complaint is that they never notified myself, nor the client that they had suspended the account.
Has anyone else had problems with trying to get their files back after a host has locked you out of your account? What are my options? Does the hosting company technically "own" the files, simply because they are being hosted on their server?
View 14 Replies
ADVERTISEMENT
Nov 26, 2007
I know nothing of server management, nothing about how to manage my VPS Can't even install a simple software and do not know how to secure my VPS on the other hand I am so busy I can't learn at least for a few months have trouble
Should I go back to share hosting?
View 14 Replies
View Related
Jun 27, 2009
I have this problem today after a fresh install...
I think its maybe i havent dont it proper im not sure..
But a client joined today and i have new account created auto after payment and well it says in the whmcs the user has an login and password but when i tried to login with it it said login failed
Also it trys to login to whm not cpanel with the account, even tho its set up as shared hosting in products...
the login link is : [url]( i removed name for security)
View 4 Replies
View Related
Apr 6, 2009
I built a web hosting server, the following is its state
Cent os 5
AMP server loaded updated (installed it as a complete suite during installation so it was all set to go with php mysql modules loaded)
webmin
usermin virtualmin
created 2 named based hosts.
now when i load up wordpress in a site and try to run install.php
the following pops up
"Sorry, I can't write to the directory. You'll have to either change the permissions on your WordPress directory or create your wp-config.php manually."
I had this issue before and research said to redo the entire server (tried everything and was fed up had fedora then"
you can have a look at www.itgrunts.com just click create config file and the errror pops up.
The php and mysql db work great on simple scripts but i dont know why this happens.
i worked with assigning the users and apache user to the directory and everything, no joy.
View 6 Replies
View Related
Jan 7, 2009
Does anyone know the proper avenue for cancelling an account with HostNine? They are giving me the run around and ignoring my requests for a cancellation. I originally tried to cancel my account a couple of months ago by e-mail. They informed me that I had to submit a cancellation request through their website. I have submitted a cancellation request through their website SEVERAL TIMES since then. They never sent me any kind of response or confirmation, so I assumed (wrongly, I guess) that the account was cancelled, but they keep charging my credit card over and over.
I have requested again that the account be cancelled and told them that I would simply perform a chargeback since they are basically billing me for a service that I have continually requested be cancelled via their own online cancellation form using their own process for cancelling accounts. Nick Hudson @ HostNine's response to this was to threaten that they would send attorneys and collection agencies after me. All while claiming that it is "NOT hard" to cancel an account. I agree with them; cancelling your account when the company will actually deal with you should not be hard.
View 14 Replies
View Related
Jun 11, 2013
Since Microupdate 11.0.9 #52/#53 I get the following error from my scheduled backup:
<description>Failed to pack files back__domainname_mn_1306110314 in /var/lib/psa/dumps/xy/clients/xy/domains/domainname [ 945838637056 bytes free of 980876906496 bytes total on mount point 0]</description>
Some related problems have already been discussed here in the forum (e.g.: [URL] .... or this one: [URL] ...., but it all did not quite match with my problem.
View 19 Replies
View Related
Mar 11, 2008
i have a server with cpanel,
i find the two folders .kde and .xemacs in the root folder of certain cpanel account,
is it safe?
because i feel that it looks likely the account has some problem.
View 3 Replies
View Related
Sep 4, 2007
I have installed Squirrelmail and configure IMAP, Now when I create new mail domain then I can successfuly login in it. But when I create user level mailboxes then I can't login. Can anyone know the reason behind it?
View 2 Replies
View Related
Jul 14, 2015
My panel suddenly stop works to create databases from client account.This error shows:
Internal error.
PHP Notice: Undefined variable: dbType
From admin account there is no problem to create databases.I`ve run bootstrap.sh repair successfully but still not working.Plesk 12.0.18 #55 Ubuntu Linux 10.04
View 2 Replies
View Related
Apr 5, 2008
I guess you can fugure my account expired with servage.
but to tell you the truth, I am so P OFF at them
I opened a ticket on my last day and asked if I can move it from 14 months (that I started with) to a 6 months renewal because I could'nt afford to pay the £74 they wanted, and apologised for this. They said I'd have to pay the 74 pounds first and then change my billing to 3 or 6 months.....
I replied saying can I then pay a sum now and a some next week. as I don't have that with me at the moment but wednesday 9th April I wil be able to remew it all
They replied with:
"Hello Ahmed
there is 14 days grace period for customers before account gets suspended."
So I thanked them very much, because like that, instead of paying in installments, I can just pay them the whole amount before the grace period was over, otherwise I would've backed up my data and moved it another server, or on my computer till I remew the whole amount....
5 days later (today), I log on to my account, and it has been suspended as I hav'nt paid for 5 days...thats 9 days before the "grace period"
and now all my domains have this dirty suspended page that they have, and I bet I lost half my members and customers like this, as when I see this page on any domain I enter I never go back to it!
I say to my self its my falt, I should've paid when I had to.....but money was tight, and I told them....and they gave me the 14 days, I did'nt ask for anything, but I thought backing up all my sites and my webdriver that I have with them would take me ages, plus the pages have alot of content that would be a hassle, if I have a "14 days grace period".
This is the first time servage have lied to my face, and not by answering a question with yes or no, by saying a feature they have that does'nt exist and but wednesday I bet all my customers and members would've found somewhere else to hang out, as I only contacted them through the mail server on the site and my forum, now I can't even right "we will be back soon....don't go away",
I thought I warn you guys about this grace, if you have an account with them make sure your ready to renew before it expires, and don't believe most of the stuff that they say.
OMG, I used to promote for these people, and tried hard to always say good stuff about them, you see my sig, it was a promotion for them with a coupon code (that I dredfully apologies about to the administration for not reading the rules properly), and I get in return a lie straight in my face with no warning and no way of accessing my database what so ever.
Just be warned Guys, don't believe everything they say to you and backup all the time because you never know why they suspend your account.....even if your on thew right track
View 6 Replies
View Related
Jul 31, 2009
I found out that there were some hidden iframe tags injected on my website. So I grepped and cleaned all html files. Am I supposed to change my ssh/sftp password as well? Is there anything else I'm supposed to do?
View 3 Replies
View Related
Jun 12, 2008
My hosting provider has told me that my server has been "fully rooted" and the only way to fix it is a reinstallation from scratch. That is very frightening to me because it will take a lot of time to set-up again and this will cause major downtime.
Is there no other way to resolve the issue without reinstallation?
--------------- Quote from hosting provider ---------------
">> Does this mean that my passwords do not need to be changed?
Server is fully rooted, and will need to be reinstalled. Leaving the server online is a very, very serious risk for you. Let me show you some of the powers the hax0rs have at this time from their upload/hax0r script.
Php Safe-Mode Bypass (Read Files)
File:
eg: /etc/passwd
Php Safe-Mode Bypass (List Directories):
Dir:
eg: /etc/
Search
- regexp
Upload
[ Read-Only ]
Make Dir
[ Read-Only ]
Make File
[ Read-Only ]
Go Dir
Go File
--[ x2300 Locus7Shell v. 1.0a beta Modded by #!physx^ | LOCUS7S | Generation time: 0.0396 ]-- "
View 14 Replies
View Related
Aug 10, 2007
Is it possible that someone on the same network as my server (shared hosted, freebds) could somehow cause my traffic to be diverted to a new url after visitors landed on my website?
I assume this person has access to my home PC also and is reading what I type here etc. Has the ability to allow domains and IP's and divert others on my server, IS in the position to know who to allow and deny (my affiliates, customers etc IP's are recorded etc)
IF this was possible, how would I be able to catch this person out?
Where would I look for evidence of this and what am I looking for?
I don't manage my DNS and asking my server host (my suspect hosts with them too) gets a reply like: I don't understand what your asking? Do you need webaliser stats?
How would someone be able to do what I'm guessing is happening: That people can land on my site.. however, this guy can than redirect them to his own paying page. If I set a link here to my site..he'd soon add its domain to "allowed" etc etc.
I'm thinking I need access to server access to my dns, login info and Last Modified details on those file. I don't have these. I don't know what I'd be looking at if I had them.. and my server tech hasn't offered to look at such things.
My interest is more than intellectual.
Until last weekend my 2 1/;2 year project that has grown in sales volume beyond my expectations. I had had no contact with this person for 8 months and in that time sales where consistent. I Had changed all accesses, IP etc etc. I used to host with him. Then moved hosts since I didn't trust him (same problem back then - sales fell to nothing but traffic grew) moved to my current host.. not long after find HE is now on that host too.. now after I have contact from him again, sales have gone flat without any explanation, even though traffic has increased! 1:300 has become 1:10000 and I have checked everything site side (I'm a webmaster for over 10 years)
I'll be ruined very shortly and I don't know what to do.
View 7 Replies
View Related
Aug 27, 2008
I've been handling the design and updates for a local private school for a few years now. They use HostOnce for hosting. Over 2 weeks ago I noticed that when I try to bring the site up in a browser I get a login prompt - [url]. I've submitted several help desk tickets to HostOnce with no response. Since school is starting, I recommended the school change hosting providers. So they bought hosting with GoDaddy who I also use. But now I need to transfer the domain name and I can't get a response from HostOnce. I send an email requesting that they initiate the domain transfer to GoDaddy every day with no response.
Besides a few email addresses and the help desk, there doesn't seem to be any way I can get in touch with anyone at HostOnce. What options do I have left? The school is currently stuck with a site that can't be accessed. The company seems to be in Australia but I've read the phone number listed for them does not work. I'm looking for a US phone number or something.
View 21 Replies
View Related
Jun 19, 2007
Can you put two of these supermicro mini servers back to back in a standard rack? I am looking at the [url]
View 14 Replies
View Related
Apr 9, 2008
I have 2 domains under the SAME vps, and just want to copy all the folders under one domain to the other. I don't want to download them and re-upload them as there are way too many. Is there an easy way to copy a select amount of folders in another way from one account to another? (I don't want to copy the entire account, just certain folders).
View 6 Replies
View Related
Jun 23, 2008
in cpanel the account information (like email address, space, bandwidth, etc..) stored on /var/cpanel/users/<username>.
I want to know where is stored user account informstion on PLESK?
View 3 Replies
View Related
Jul 26, 2009
I recently had an issue where my box wasnt listing accounts (on logging into WHM for the first time it would, thereafter browsing different functions in WHM it would fail to list any accounts), would not list any zone items when editing DNS zones and in general was acting very strange.
I think the tech support chap narrowed it down to zero free inodes on the filesystem (i was even getting errors when editing files with 'vi'). This was increased for the VPS and all issues seemed to be resolved...
However named and httpd were not starting after reboots. Again on looking closely named and httpd were missing from /etc/init.d (on CentOS 5.3)! This is very strange and i certainly didnt modify those nor delete such critical files.
For a second opinion, is there any cPanel script that can be ran to fix the issues, i am concerned other things have been affected but havent manifested themselves yet (other files deleted etc). Does cPanel update script create the init.d files or is this done by the CentOS operating systems itself? Are these files modified during a cPanel update script?
These init.d files for named and httpd have been readded (copied across from another box) and it seems to be ok again, but ideas on howto proceed much appreciated, as i mentioned i dont want any nasty supprises!
View 2 Replies
View Related
May 4, 2015
I keep having certain domains being hijacked and mass emails being sent from them somehow. I've disabled mail within domain control panel for each domain and issue keeps occurring. I've limited # of emails as well to 2-5 per hour but now so many are trying to be sent from my server it is clogging up mail queue and I have to log into server via ssh and run postsuper -d ALL every day or two. It is very frustrating. The only way I can stop it is to disable domain in plesk panel but that is not an option.
What can I do to find the cause of this issue and stop it?
View 6 Replies
View Related
Jan 17, 2014
I created a FTP account with vsftp and files uploaded are not readable via www-data
View 1 Replies
View Related
Sep 4, 2008
Not a question exactly related to HostNines hosting ability (have read a bunch of reviews, most seem good - and we all know that the pleased people rarely speak compared to the not so pleased), but how is their affiliate program? I've seen a few worried reviews on here concerning getting paid, but seems like they were updating their system and the people did infact get paid.
They seem to be one of the only hosts (if not only?) that offer such a nice payout on referrals that may only pay $4/month. I've sent in a few tickets about the program (and received fast responses) so I'm inclined to think they're a good host as well. Every other affiliate I've looked at will pay nice comissions but only after the referral pays large upfront fees (usually yearly accounts). So, hows HostNine guys?
View 5 Replies
View Related
Nov 13, 2008
I know the title of this thread seems a little hokey, but it's true and this is why:
Ben (operations manager) basically dropped everything to help me downgrade my account.
Here's the long story:
I have been with HostNine (h9) for about 18 months. I have hosted everything from ecommerce sites to forums and static sites. Recently, I needed to make a change to my account and downgrade from reseller account to a 'regular' account. Anytime I need to upgrade/downgrade my account I always do a little host shopping.
Sometimes I even just 'host shop' to see what else is out there.
A few months ago I tried media temple. What the heck right? I mean all the 'trendy' sites I went to seemed to have the {mt} badge on the site, plus the 'grid server' seemed to make sense to me. So I tried it. While it might have been ok for some people, the MySQL response time seemed slow. I also didn't seem to get the service I was used to at HostNine, so I went back.
Recently, when I needed to downsize my account from reseller to regular hosting, I decided to go host shopping. My criteria for a new host was cost, support, and the ability to host a good number of domains (around 20). I also wanted a solid host that wasn't going to go belly-up during this crappy economy. Unknowingly that HostNine changed their hosting packages, and after a couple of days looking, I went with HostGator.
Now, Hostgator and Hostnine both offer 'Unlimited' space, domains, and bandwidth. I'm smart enough to know that nothing is unlimited and also aware of hosts overselling server resources (which is why I left hostmonster to go to h9 18 months ago). I knew that on a good day my sites might take up a total of 3-4 gigs and I've never had bandwidth issues. But I get 'inspiration' frequently to buy a domain and start a new website.
I canceled my account with HostNine and went with HostGator.
Here's the kicker with HostGator and why I went back to HostNine: While Hostgator says 'Unlimited Space' they do keep a count on how many files you have. After 50,000 files they will remove your account from backups (and hence not back-up your site). At 250,000 files on the server they could suspend your account. It was no big deal at first. But then I started moving over my wordpress, expression engine, phpbb, and custom sites and realized that with the files in these scripts, plus e-mail, temp files, cache files, and images (even little icons), I could hit the 50,000 mark rather quickly. CRAP! Even if I stay at 3 gigs, I could still go over the file limits.
Realize that I moved all my sites to hostgator and all propagation had been completed.
At this time I did some more research on hosts and realized that HostNine changed their hosting packages and offers what Hostgator does without the limitations.
So (watch the order of events as I screwed this up) I submitted a cancellation request to HostGator. I THEN went to HostNine and started a live chat with Ben. I explained to him that I needed to downgrade my old account and not cancel it. I also explained to him that I needed to open up my new account ASAP because I was scared that because I canceled my account at HostGator I would miss any cancelation verification or any support tickets at either place.
Ben (HostNine operations manager), at that moment, took the time to personally downgrade my account and make sure I had all the information I needed to transfer my domains back to HostNine before I lost any important emails. My hosting issues were resolved in 10 minutes.
And, to look back, it's been like that with support since I started with hostnine. Unless I step away from the computer, support requests were responded to quickly and usually resolved painlessly.
Once I get more clients, I will go back to reseller hosting with H9. I just wanted to write a positive review for a great experience. If anyone is looking for a great host, try hostnine.com.
Like I said to Ben - after being with bluehost, dreamhost, hostmonster, hostgator, and media temple, I think hostnine is the best for what I need.
View 14 Replies
View Related
Oct 13, 2009
i am having an issue with my vps recently my ftp is down and i cant restart my ftp not sure how i can get this fix.
View 8 Replies
View Related
Nov 25, 2007
when I try to go to a site of mine with the www like this one [url] It won't work but if I take out the www like this[url]it does work.
I'm not sure what could be causing this. As far as I'm aware everything is setup okay. I understand it's impossible for anyone who reads this to properly diagnose the issue without access to my server.
View 6 Replies
View Related
Nov 10, 2009
Many of the VPS providers I've looked at don't back up the servers that house the VPSs and as such don't back up the VPSs either - have you considered what would happen should the VPS itself be erased (such as what happened to vaserv/fsckvps not too long ago)?
View 14 Replies
View Related
Apr 17, 2009
I was going to wait on this until I heard back from HostNine about my backups, but I'll go ahead and review them. By the way for anyone interested, you can view their F rating for yourself at the Better Business Bureau: [url]
I have used 6 hosts during my 9 years on the internet. Of those 6, HostNine is the 3rd longest at 9 months. It did seem to be the answer to what I was looking for. Back then the price was only $3.95 a month with no contracts. I could pay by the month, and I was a bit gun shy back then after going through 2 back to back bad situations, so I didn't want to pay for another year in advance and fear not getting my money back if I needed to leave.
I'm sure you've all heard the phrases, Don't judge a book by its cover and/or If it sounds too good to be true, it usually is. Well, HostNine fits both of those. You can't assume the company is reputable because they seem to be what you want and need. True, they have a very good uptime. I only had one problem in the first month, but my site was only down for a few hours, and I've had no problems since then (until I was suspended that is). I was assured it was another user that was taken care of. Well, I now know what they mean by "taken care of." My site has grown a little bit during those 9 months, but I never got even close to the max storage space or bandwidth allowed.
This host will suspend you after one thing that they feel violates their TOS. They don't care if it's fair. They don't care if the problem is easy to fix. They don't care if it's never happened before or that it won't happen again. Hostnine is a One Strike You're Out company. They act like it's to protect their other customers, but they wouldn't delay suspending any of those customers for the slightest reason. Is this what you would want to trust with your business?
They have a community forum that is comprised of their friends and loyal followers. If you dare post anything even slightly negative on that forum, a member will tell you that it's wrong...or your post will be deleted. HostNine expects all their members to visit this forum on a daily basis to read about any maintenance or server downtimes. Unless you join that community and become friends with the staff, they show you no loyalty if a problem arises. I don't want to be friends with my host. I just expect them to run in the background and provide the service I pay for.
I would never go back to HostNine, since I cannot trust them. BUT they promised me a backup, which I have in an email:
> From: HostNine Abuse <abuse@hostnine.com>
> Subject: [#ITH-505861]: Account Suspended: judelb
> Date: Monday, April 13, 2009, 7:02 AM
>
> We can provide a backup and please stop emailing support for
> a restore.
> Regards,
> Alex Jankuv
> Hostnine Support
I have waited and still have not received the backup. I have emailed and asked, but they are now ignoring me. Well, I won't be ignored. It doesn't hurt my feelings that they don't want me to be a customer anymore. I have a feeling I know why. They recently raised their prices to $6.95 a month to be prepaid for a full year. They are probably trying to weed out those of us that were paying $3 less on a monthly basis. Whether or not this is true is moot, though. I don't care what their reasons are, but I do care about not having received the backups they have promised me...and believe it or not, this could happen to you as well. I read all the negative reviews for HostNine out there, but I felt I would give them a chance. Until someone has burnt me, I try not to judge, but I'm here to try to save anyone else from this. My website is currently running on an old backup. I've had a lot of personal issues the last year, so I haven't downloaded any backups in awhile. It hurts my site and online business to be running on an old backup. How hard would it be for HostNine to give me the promised backups? I wouldn't think it that hard...would you?
View 14 Replies
View Related
