HostNine.COM - Fraudulent And NOT Trustworthy
Apr 14, 2008
I'd just like to tell you about my experience with HostNine.com from a web development point of view.
I have recently coded their new website from PSD to HTML files, for the agreed fee of £177. 50% has been paid upfront, and a further 50% paid upon completion.
The work was completed 6 days ago, and since this I have been in contact with the company on a daily basis. I have been ignored and shunned away. I have been blocked from viewing their website (prooven), blocked from their AIM accounts (proven) and their online and telephone supports have been highly dismissive.
Only today, when I put pressure on the Operations Manager (whom I was dealing with - Ben Gabler), by ringing him directly, did I get a proper email response:
Quote:
At this point we are not satisfied with your work and have no need for the layout. We have had several professional coders look at the code and have said it's not professional at all. I'm sorry things did not work out and we wish you the best.
I'd like to point out two things - my code is of the utmost excellence as many of you will know. I'm awaiting to hear what his professional coders have to say. Also, a deadline was never set in any of the E-Mail correspondance or MSN correspondance, all of which I have logs for. I completed the work in 3 days - timely enough one should think.
This company is rude, obnoxious and does not operate in a professional manner. Their telephone support answer the phone as "Hey, whats up?" and end the conversations with "Alright Jonny, see ya.." when I introduced myself as Jonathan Nathanson. Overall, I wouldn't reccomend them to anyone, and I am currently seeking guidance as to what I can do from here.
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Jun 12, 2007
Does anyone know about any good place where to buy from?
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Jun 19, 2008
i like to start is to know why this company treated its customers the worst treatment
engaged the services of this company in the month of march 2008
The workers have started well treated but the support was very slow in responding to the tickets, I was always solve their problems themselves
In the recent period've Arrest 5 server others have, and I pay a monthly $ 500, but this is not the problem, the problem was me that he was working on one of Saba servers, you've done with them, but closed all servers
Asked them to open servers and already opened and you have to close any dispatch from within the server
Two days later stopped both server and when you ask them again grocery SPIKE
The surprised them that I locked all means of transmission from the server
Then a senior, said, we Ntasef history and an old letter
Has been re-booting again Servers
Nicola want to Pak in August of servers you've licked
Director said after day 20 of this month
And then request a copy of my visa by paying
And sent them to the ticket by photo
And then close down its servers for the third time
He said after the access to your file Alaspam
Director does not allow you operate the service
-------------------------------------------
When you ask them retroactive, which paid me money, Give me a backup
The answer is rejected?
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Mar 7, 2007
Something happened to me lately that forced me to think about this (please note, I am not a host): I noticed an unauthorized charge to my credit card by a shady online company that I probably should have never done business with in the first place.
I did a whois, and got their host information, IP, etc. And I was wondering what the procedure normally is for informing hosting companies about fraudulent clients.
Furthermore, what steps do hosts take to insure that frauds do not scam others as well. If I submit enough evidence to them, can they take any action?
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Jan 7, 2007
On 3rd of Jan 2007, a person by the name <name removed>has made a fraudulent purchase for a hosting site I developed and designed.
The whole site can be viewed at [url]
I developed and designed the site. I'm writing everyone a message here to warn everyone NOT to sign up their hosting packages when they see the above stolen site. The site is sold only exclusively so only the fraudulent buyer owns a copy of it. And I will not sell this site to anyone again. I can't tolerate cheat and will seek legal advice to file a case against Paypal and this fraudulent buyer.
This briefly what happened..
A payment is made by this fraudulent buyer on 3rd of Jan 2007. I checked the payment mode made is instant and not by credit card. He proceed to contact me at MSN after the payment is made. We chat on MSN and I prepared the files for him to review online and zipped up a copy for him to download from my server. Everything goes on smoothly until I received an email notification from Paypal stating the fund is unauthorized and my account is freezed.
This is the very first time I encountered this despite I've been providing online services and received payments by Paypal for years. I was fluttered and tried to contact the fraudulent buyer and I assumed it could be a misunderstanding. The buyer did not respond to my MSN message.
Within mins after I MSN him for clarification, I received an email from the said Paypal account owner stating he doesn't authorized the transaction and demand a full refund else he will commence legal actions. It is only to my awareness that this could be a fraudulent case. I MSN the fraud buyer and told him I have logged his IP which I really did. He quickly responded stating he doesn't know what happened.
While MSN with the fraud buyer, I simultaneously replied the email to the said PP account owner for verification and I requested the PP owner to sign in to MSN for verification. The PP account owner was suddenly not responsive and I carry on with the MSN conversation with the fraudulent buyer alone. The conversation turns ugly which he insisted this is an issue with PP and because I use PP, I am responsible for this to happen.
He last sentence in the conversation ends with " learn a few lessions your ****ing american, lovely 9/11, I partyed that day oh what fun" and that said PP account owner signed in shortly after. And instead of having the conversation with the fraudulent buyer and I together, he opened a new window and at that moment, the buyer disappeard offline. Yes, I do SUSPECT both identities belong to 1 person but I will not revealed much details on this part at this moment of time because I do not want the fraudulent buyer to get prepared to cover his ***.
I am very disgusted and disappointed by the way Paypal has handled this.
After receiving Paypal notification of unauthorized fund, the email request me to sign in to the resolution center to resolve it. HOWEVER, when I clicked the resolved button, there isn't any appropriate option for me to state my case as my item is not shipped, it is being downloaded. And when I click on "open a dispute", the options are meant solely for BUYERS only. Puzzled for a while and not knowing what to do, I use the option for OTHER and typed in a few lines telling me that I have logged all correspondences and the IP address which I will forward to them immediately when they requested it.
And before I get relieved from the dismay and I spent the entire day worrying and hoping for their call or email, Paypal closed the case within 36hours the dispute is opened! I was informed by a few short sentence stating the unauthorized access is valid and the case is closed. I, the seller, who have lost both items and money are not being asked for verification are shocked of how can this be justified? And I'm also liable for the transaction fee incurred!! This is ridiculous!
I have tried to contact Paypal after the case is closed. I tried to call PP but all I received is auto helpline which I couldn't find the appropriate group and I tried to go to the Help center and couldn't find the appropriate option to send my concern. The whole help center is designed to help Buyers to complain against Sellers and for PP to increase their users base. But I still send it under the option of Seller Protection Policy. I have also tried to email Paypal numerous times asking for verification on what are the steps they have taken to justify the case is closed? How do they proof that the access is unauthorized and how do they proof that the two identities are of two individuals and not in cahoots?
I was utterly angry with this and I can truly understand why that fraudulent buyer is laughing at me choosing Paypal as the payment gateway. The fraudulent buyer is obviously taking advantage of Paypal's inability, reluctance and lack of attention to protect their sellers from fraudulent acts.
The most hilarious part is, yesterday, I received a bounced mail from the email address I sent to Paypal. And today, I received an email from Paypal today telling me they have noted the transaction detail and THAT is a reply of mine which I sent within 5 mins on the very FIRST day I received the unauthorized fund notice. That means they closed the case even without even knowing what happened. WTF!!
And please all, do not allow this fraudulent buyer to get away easily. I DID NOT sell any copy of this site to anyone and only to that fraudulent buyer who cheated it. So, there shouldn't be anyone owning it except that fraudulent buyer. Do not let any innocents to fall into his trap again! He is setting up a hosting business and I am sure he will read this post here.
I've seek legal advice and I'm filing a suit against Paypal and the fraudulent buyer with all the proofs I have collected and documented. It is very obvious and clear that Paypal has encouraged fraudulent attempts by their lack of commitment and dedication to their users. Being rich and influential doesn't not give them the rights to led us by the nose.
I'm giving a chronological view of the whole incident and I'll follow up with more details. I will only do so after the case is filed and the hearing is done. And the identity of the Paypal account owner will be revealed after the filing is made.
If you are that fraudulent buyer reading this, I've given you chances to admit it and paid for it but you disregard it. I will honour my word and make sure everyone gets what they deserved. This is my hardwork which I spent time and effort doing it and you take it away within mins without guilt, I've told you it is going to cost you 100 times more when you cheat. Be very prepared for it.
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Sep 4, 2008
Not a question exactly related to HostNines hosting ability (have read a bunch of reviews, most seem good - and we all know that the pleased people rarely speak compared to the not so pleased), but how is their affiliate program? I've seen a few worried reviews on here concerning getting paid, but seems like they were updating their system and the people did infact get paid.
They seem to be one of the only hosts (if not only?) that offer such a nice payout on referrals that may only pay $4/month. I've sent in a few tickets about the program (and received fast responses) so I'm inclined to think they're a good host as well. Every other affiliate I've looked at will pay nice comissions but only after the referral pays large upfront fees (usually yearly accounts). So, hows HostNine guys?
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Nov 13, 2008
I know the title of this thread seems a little hokey, but it's true and this is why:
Ben (operations manager) basically dropped everything to help me downgrade my account.
Here's the long story:
I have been with HostNine (h9) for about 18 months. I have hosted everything from ecommerce sites to forums and static sites. Recently, I needed to make a change to my account and downgrade from reseller account to a 'regular' account. Anytime I need to upgrade/downgrade my account I always do a little host shopping.
Sometimes I even just 'host shop' to see what else is out there.
A few months ago I tried media temple. What the heck right? I mean all the 'trendy' sites I went to seemed to have the {mt} badge on the site, plus the 'grid server' seemed to make sense to me. So I tried it. While it might have been ok for some people, the MySQL response time seemed slow. I also didn't seem to get the service I was used to at HostNine, so I went back.
Recently, when I needed to downsize my account from reseller to regular hosting, I decided to go host shopping. My criteria for a new host was cost, support, and the ability to host a good number of domains (around 20). I also wanted a solid host that wasn't going to go belly-up during this crappy economy. Unknowingly that HostNine changed their hosting packages, and after a couple of days looking, I went with HostGator.
Now, Hostgator and Hostnine both offer 'Unlimited' space, domains, and bandwidth. I'm smart enough to know that nothing is unlimited and also aware of hosts overselling server resources (which is why I left hostmonster to go to h9 18 months ago). I knew that on a good day my sites might take up a total of 3-4 gigs and I've never had bandwidth issues. But I get 'inspiration' frequently to buy a domain and start a new website.
I canceled my account with HostNine and went with HostGator.
Here's the kicker with HostGator and why I went back to HostNine: While Hostgator says 'Unlimited Space' they do keep a count on how many files you have. After 50,000 files they will remove your account from backups (and hence not back-up your site). At 250,000 files on the server they could suspend your account. It was no big deal at first. But then I started moving over my wordpress, expression engine, phpbb, and custom sites and realized that with the files in these scripts, plus e-mail, temp files, cache files, and images (even little icons), I could hit the 50,000 mark rather quickly. CRAP! Even if I stay at 3 gigs, I could still go over the file limits.
Realize that I moved all my sites to hostgator and all propagation had been completed.
At this time I did some more research on hosts and realized that HostNine changed their hosting packages and offers what Hostgator does without the limitations.
So (watch the order of events as I screwed this up) I submitted a cancellation request to HostGator. I THEN went to HostNine and started a live chat with Ben. I explained to him that I needed to downgrade my old account and not cancel it. I also explained to him that I needed to open up my new account ASAP because I was scared that because I canceled my account at HostGator I would miss any cancelation verification or any support tickets at either place.
Ben (HostNine operations manager), at that moment, took the time to personally downgrade my account and make sure I had all the information I needed to transfer my domains back to HostNine before I lost any important emails. My hosting issues were resolved in 10 minutes.
And, to look back, it's been like that with support since I started with hostnine. Unless I step away from the computer, support requests were responded to quickly and usually resolved painlessly.
Once I get more clients, I will go back to reseller hosting with H9. I just wanted to write a positive review for a great experience. If anyone is looking for a great host, try hostnine.com.
Like I said to Ben - after being with bluehost, dreamhost, hostmonster, hostgator, and media temple, I think hostnine is the best for what I need.
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Apr 17, 2009
I was going to wait on this until I heard back from HostNine about my backups, but I'll go ahead and review them. By the way for anyone interested, you can view their F rating for yourself at the Better Business Bureau: [url]
I have used 6 hosts during my 9 years on the internet. Of those 6, HostNine is the 3rd longest at 9 months. It did seem to be the answer to what I was looking for. Back then the price was only $3.95 a month with no contracts. I could pay by the month, and I was a bit gun shy back then after going through 2 back to back bad situations, so I didn't want to pay for another year in advance and fear not getting my money back if I needed to leave.
I'm sure you've all heard the phrases, Don't judge a book by its cover and/or If it sounds too good to be true, it usually is. Well, HostNine fits both of those. You can't assume the company is reputable because they seem to be what you want and need. True, they have a very good uptime. I only had one problem in the first month, but my site was only down for a few hours, and I've had no problems since then (until I was suspended that is). I was assured it was another user that was taken care of. Well, I now know what they mean by "taken care of." My site has grown a little bit during those 9 months, but I never got even close to the max storage space or bandwidth allowed.
This host will suspend you after one thing that they feel violates their TOS. They don't care if it's fair. They don't care if the problem is easy to fix. They don't care if it's never happened before or that it won't happen again. Hostnine is a One Strike You're Out company. They act like it's to protect their other customers, but they wouldn't delay suspending any of those customers for the slightest reason. Is this what you would want to trust with your business?
They have a community forum that is comprised of their friends and loyal followers. If you dare post anything even slightly negative on that forum, a member will tell you that it's wrong...or your post will be deleted. HostNine expects all their members to visit this forum on a daily basis to read about any maintenance or server downtimes. Unless you join that community and become friends with the staff, they show you no loyalty if a problem arises. I don't want to be friends with my host. I just expect them to run in the background and provide the service I pay for.
I would never go back to HostNine, since I cannot trust them. BUT they promised me a backup, which I have in an email:
> From: HostNine Abuse <abuse@hostnine.com>
> Subject: [#ITH-505861]: Account Suspended: judelb
> Date: Monday, April 13, 2009, 7:02 AM
>
> We can provide a backup and please stop emailing support for
> a restore.
> Regards,
> Alex Jankuv
> Hostnine Support
I have waited and still have not received the backup. I have emailed and asked, but they are now ignoring me. Well, I won't be ignored. It doesn't hurt my feelings that they don't want me to be a customer anymore. I have a feeling I know why. They recently raised their prices to $6.95 a month to be prepaid for a full year. They are probably trying to weed out those of us that were paying $3 less on a monthly basis. Whether or not this is true is moot, though. I don't care what their reasons are, but I do care about not having received the backups they have promised me...and believe it or not, this could happen to you as well. I read all the negative reviews for HostNine out there, but I felt I would give them a chance. Until someone has burnt me, I try not to judge, but I'm here to try to save anyone else from this. My website is currently running on an old backup. I've had a lot of personal issues the last year, so I haven't downloaded any backups in awhile. It hurts my site and online business to be running on an old backup. How hard would it be for HostNine to give me the promised backups? I wouldn't think it that hard...would you?
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Feb 7, 2009
I've been with Hostnine for over a year now. Overall comment: service is good and support is OK but needs some work. HOWEVER, today I was threatened that my reseller account will be terminated in 72 hours. An unknown person, at the time, ddosed my website. I never even heard of the attacker until recently after the attack was made when other members from my community told me who he was. I run a gaming community, and the attacker apparently ddosed my website because I'm "stealing his players and reputation". Our community is bigger than his and perhaps he was a bit jealous, I'm not sure, but back on topic...
Hostnine claimed that "I am a danger to other clients and I'm putting them at risk".
This was their reason for shutting down my main account (the one that was ddosed). I contacted support via phone explaining the issue and I was inquiring why my account should be terminated over something I was completely innocent in and a victim of. They claimed it wasn't their decision to cancel the account and that is was strictly up to the abuse department. Text may sound louder than words, but all I said to the technician was it was "bs" (edited to bypass filter, sorry admins). I didn't say it in an angered voice nor was I yelling, cussing at, or being rude or insulting anyone. I said it in a calm voice and the next thing I hear is "You know what, you have a good day" and he hung up on me. Understandable I suppose, he took my words offensively even though I wasn't being rude about it.
Anyways, another technician replied to an open ticket I had open previously about the attack. He stated that I was completely rude and insulting the tech, and that they feel my entire reseller account should be terminated. They said they are here to give me support, not to be abused and insulted. I understand that, but I wasn't being insulting to the guy. The tech had no right to hang up on me, the other tech had no right to accuse me of "insulting and being rude to another tech", and he also had no right to completely remove my account for something so stupid. It seems they take everything offensively and just flip out over the slightest thing.
I can verify that as well. There was an earlier incident where a tech was being completely rude to me and he got fired because he randomly snapped at me. Anyways, putting aside the phone call, they completely misunderstood that I was the victim of a serious attack. They're basically taking it out on me for being a major risk to other clients and they're going to terminate my account, when what they should be doing is leaving me alone and pursuing the attacker. After all, I was the victim and the attacker was the one doing wrong.
I feel like I'm being punished for something I didn't do. What could I have done to prevent this? I tried explaining that to the host but they don't care -at all-. They have no sympathy and have been completely rude during the entire issue. And during the phone call, even if the tech did take offensively to what I said, that still doesn't give them a reason to completely terminate my account. My payments are usually always made on time, I'm patient when having issues, and I'm just an overall average good client, in my eyes.
So to sum it all up, I WOULD NOT recommend this host. If you're looking for good servers, go ahead and go with Hostnine. But the support can be terrible at times because some of the techs are really moody and have short tempers. And if you get ddosed by a random person, forget it, you might as well just think you did the attack yourself, because either way your account will be terminated because you'll become a risk to other clients.
Hostnine has A LOT of negative reviews. Some good too, but the majority of all reviews, I'd say, are negative. Search for yourself, there are dozens of topics on this forum about them.
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Apr 10, 2009
Received the following letter of the account I was completely stopped, without any warning, there is no opportunity for improvement
More absurd is that they contain is not my CPU log files is fantastic! My site daily maximum 160,000 views (Google Analytics)
Been two months this way, and there is no problem. Today, the issue of a sudden, but the number of only 10 million,
My site is composed of very simple php content html not more than eight, and almost static!
Hello,
This message is to inform you that a domain under your account had to be suspended due to excessive CPU usage. We regret that this action was necessary, however, it had to be done for the greater good of the other users on that server. We have included the relevant server logs below for your perusal.
Regretfully, due to the severity of this case, we will not be able to reactivate this account. However, we can allow you the option of upgrading to a Virtual Dedicated Server, Dedicated Server, or provide backups.
*** IMPORTANT NOTE: Abuse issues are ONLY handled via email. Please do NOT call or chat regarding an abuse matter as you will only be directed to email us. ***
Domain Suspended: narutotw.com
This domain is located on: node66
NOTE: This account continually violates our defined Resource Limits and is not suitable for a shared hosting environment.
Please review the logs of abuse listed below for assistance in resolving this issue:
GET /SpryAssets/SpryCollapsiblePanel01.css HTTP/1.1
149-0 24219 1/1/1 K 0.00 3 0 13.2 0.01 0.01 124.11.193.12 nroa.narutotw.com
GET /SpryAssets/SpryCollapsiblePanel.js HTTP/1.1
150-0 24220 1/1/1 K 0.00 3 0 0.0 0.00 0.00 114.43.202.249 nroa.narutotw.com
GET /images/ol-mu.gif HTTP/1.1
151-0 24221 2/2/2 K 0.00 2 0 0.0 0.00 0.00 118.161.182.49 nroa.narutotw.com
GET /flash-player/player.swf HTTP/1.1
152-0 24222 1/1/1 K 0.00 2 828 37.2 0.04 0.04 114.40.134.176
nroa.narutotw.com GET /comic.htm HTTP/1.1
153-0 24223 2/2/2 K 0.00 1 479 103.2 0.10 0.10 219.69.55.177
nroa.narutotw.com GET /favicon.ico HTTP/1.1
154-0 24224 0/0/0 W 0.00 3 1862214900 0.0 0.00 0.00 59.116.135.39
nroa.narutotw.com GET / HTTP/1.1
155-0 24225 2/2/2 K 0.00 3 0 0.0 0.00 0.00 163.29.165.236 nroa.narutotw.com
GET /mu-test-08.swf HTTP/1.1
156-0 24226 1/1/1 K 0.00 3 1 0.5 0.00 0.00 125.27.193.53
hominhome.tui-dong.com GET /forum/style.css HTTP/1.1
157-0 24227 0/0/0 W 0.00 3 1862214892 0.0 0.00 0.00 125.163.10.4
usa-4-2.hostingforge.info GET /flv/DC162.flv HTTP/1.1
158-0 24228 1/1/1 K 0.00 3 14 0.3 0.00 0.00 125.27.193.53
hominhome.tui-dong.com GET /forum/style_images/n.gif HTTP/1.1
159-0 24229 1/1/1 K 0.00 3 1 0.0 0.00 0.00 78.54.73.143 nakliyatportal.net
GET /gold.gif HTTP/1.1
160-0 24230 2/2/2 K 0.00 2 0 0.0 0.00 0.00 218.172.193.12 nroa.narutotw.com
GET /mu-test-08.swf HTTP/1.1
161-0 24231 1/1/1 K 0.00 3 0 0.0 0.00 0.00 115.81.168.184 nroa.narutotw.com
GET /SpryAssets/SpryEffects.js HTTP/1.1
162-0 24232 7/7/7 K 0.00 1 0 0.0 0.00 0.00 221.127.67.62 nroa.narutotw.com
GET /mu-test-08.swf HTTP/1.1
163-0 24233 6/6/6 K 0.00 0 0 49.5 0.05 0.05 118.168.106.51 nroa.narutotw.com
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May 20, 2008
We have already too many servers in ThePlanet and CyberCon datacenter. So i want to change my mouth taste and looking a Managed dedicated server with Linux Based etc.
So i know these two companies last few years (HostGator, Hostnine). Can anybody tell us which company is better for dedicated server then i will signup them.
+ HostGator is Best? or Hostnine is Best?
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Sep 10, 2008
I have found Hostnine hosting company! These guys seems to provide the most suitable conditions for my future website, could you please leave your opinions about this company if you have ever had a deal with them!
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Jun 29, 2008
On Thursday, I posted a review (on anther host review site)* of H9 which was not very complimentary to say the least. To my surprise on Friday morning I had an email from Ben Gabler the Operations Manager with H9 and his email expressed some concerns about what I had written. He asked if he could call me to discuss my problems and to cut a long story short, we spent 45 minutes on the phone on Friday afternoon and he gave me the impression that he is a guy who is really concerned that all H9 customers get what they want in terms of both price and service.
Ben's call came at a very opportune moment as on Friday morning I had spent several hours with my new hosting company trying to get tech support from a supposedly 24/7 tech support team - it just didn't happen - and 48 hours later, it still hasn't!
He gave me several good reasons to have another go with H9 - none of them monetary! One of the things we discussed at length was tech support. Ben explained to me why they were trying to get customers to use tickets rather than the telephone, the reasons are to long to go into here but I do now believe that for 99% of everyday problems it is actually better to use a ticket system rather than the phone. I am surprised at my own reaction here because I far prefer to pick the phone up than tap away at the keyboard, but as Ben pointed out, with a ticket system, you have a full trail of what was said by by yourself and the person dealing with the ticket - ain't no arguing with that!
I have to say that I was very impressed that he looks at the reviews posted here and he was concerned enough about my complaint to actually do something about it personally.
So, I decided to give H9 another try. During the early hours of Saturday morning, H9 transferred several accounts from the other web hosting company to my H9 account, For the most part the transfers went without a hitch and the one problem there was was sorted within 10 minutes of my seeing and reporting it to H9.
So from a good start to a patchy week, I have come back to being a very satisfied customer.
If no one objects, I'll post regular updates here.
Tim
*I have since tried to add a correction to the review that I wrote but is seems that it can’t be done and I have had no reply to the email I sent to the site’s admins asking to add to the review. That is why this is being posted here.
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Apr 25, 2008
I have $100 in affiliate payments showing in my affilate panel with hostnine.com but they wont pay me. I logged tickets which they ignore, I posted on their forum and they told me to email an address that doesnt exist then locked the thread. I posted another thread which they deleted. I PM'd a guy called Ben there as one of the agents told me that only he can deal with it, he never replied.
I chatted online and as soon as I tell them what I want they dont reply to me.
They owe me money from August 2007 and wont pay me.
What do I do? How do I get them to pay.
They provide a great service in ALL other areas but how do you get money from them?
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Dec 23, 2008
I'm thinking of hosting a bunch of domains with hostnine.com, I'd hate to set them all up and have to transfer later to another host. I'd appreciate some feedback on them, either positive or negative.
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Dec 26, 2008
I've tried to contact twice now, the first time I waited over 15 minutes and the system hung up on me. The second time I'm on the phone for over 20 minutes as I type this and all I hear is music. Man their phone support really sucks. Anybody else experience this? I'm cancelling my subscription.
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May 31, 2008
Just in case you missed it, Hostnine is no longer offering live support. Live chat is sales only, and I was inform that support was only being provided by ticket
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Jan 7, 2009
Does anyone know the proper avenue for cancelling an account with HostNine? They are giving me the run around and ignoring my requests for a cancellation. I originally tried to cancel my account a couple of months ago by e-mail. They informed me that I had to submit a cancellation request through their website. I have submitted a cancellation request through their website SEVERAL TIMES since then. They never sent me any kind of response or confirmation, so I assumed (wrongly, I guess) that the account was cancelled, but they keep charging my credit card over and over.
I have requested again that the account be cancelled and told them that I would simply perform a chargeback since they are basically billing me for a service that I have continually requested be cancelled via their own online cancellation form using their own process for cancelling accounts. Nick Hudson @ HostNine's response to this was to threaten that they would send attorneys and collection agencies after me. All while claiming that it is "NOT hard" to cancel an account. I agree with them; cancelling your account when the company will actually deal with you should not be hard.
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May 26, 2009
Just thought I would share some the experiences I've had with hosts that I've been with over the last 6 years:
Bluehost/Hostmonster:
Decent host and cheap. If you're looking for a single page site or a site that doesn't have much traffic, this is for you. I moved my sites off their servers (they are sister companies and I was with both) because I wanted a reseller account which they didn't offer. I also thought they slightly oversold the servers.
HostNine:
This was a great host for me. Their support was great and hosting was perfect for what I needed. I was with them for 3 years. Highly recommend if you're looking for a reseller host.
HostGator:
After I realized that I didn't need a reseller host anymore I tried HostGator. I got suckered into the unlimited features and signed up. After figuring out that I had unlimited space but not unlimited inodes(files) I went back to hostnine shared account.
thePeakHost.net:
So I was cruising around some forums and came across a cheap offer for the Peak Host.net. I signed up for their offshore server and haven't had problems since. I'm not going to say how much I paid for a years worth of hosting, but it was less then a big mac meal. Always been up and support has been quick. Great Host.
HostLatch:
Stay away. Far away. They had serious downtime because they combined VPS and shared accounts on the same server. After having a VPS that was effected by this I requested a refund (was only 2 days into service) and was denied.
Underhost.us:
Great host. Great for offshore and onshore. I had them for a few months and purchased a years worth of reseller service. Great service and never noticed downtime.
Pluthost:
Great new host. I had a VPS from them(offshore) and it seemed ok. Dropped service because I realized I didn't need offshore VPS when I had already purchased offshore from peakhost.
Enoch.com:
Just started a VPS from this host. Great uptime, fast servers and support seems to be quick.
bluewaveservers.com:
Bought this off a special I found on DP. Good shared hosting, although a little slow. Could just be my side though.
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Apr 21, 2008
I have been with HostNine for almost a year now and have had reasonably decent service, until now.
They recently suspended one of my client's accounts. Understandable, the account had some very old PHP files on them. Let me preface this by stating that I am very sympathetic to hosts who have to deal with problem clients who have sites that slow down shared servers for everyone else on them.
I have tried my hardest to work with HostNine to get these files back and ensure that this account is not a problem on their server. I have never once asked for them to restore the account "as is", all have I have asked is that they backup the files and the database for me (I would do it myself, but they locked me out of the account), so that I can investigate the problem and do testing to ensure that it doesn't cause them problems again.
All in all, getting anyone to co-operate has been unsuccessful. Getting a hold of them has been a hassle (from the time I e-mailed them about the issue to the time I received my first response was a span of over 6 hours). Getting them to co-operate has been impossible. Their "Support Manager", Alex, in broken English has told me next to nothing, aside to accuse me of trying to "get around this" and that I would need to move the account to one of their dedicated plans. I have asked that the account simply be backed up, but have not received any response so far, as time ticks away and the client whose account this was becomes more and more frustrated as their files are effectively being "held hostage".
My last complaint is that they never notified myself, nor the client that they had suspended the account.
Has anyone else had problems with trying to get their files back after a host has locked you out of your account? What are my options? Does the hosting company technically "own" the files, simply because they are being hosted on their server?
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Oct 5, 2008
I joined Hostnine.com affiliates program and within the first two months of pushing their services I had made over 2800 dollars in commissions. Whats the problem you might ask. They don’t pay. They don’t answer their phones and when I went to their forum to ask a question about the affiliate program I was banned in 1 min after asking. I tried online help but the guy who works for online help has alot of excuses. I will make sure everyone knows about this rip off scam so people like me can avoid this company altogether. I’m not the only one who was taken. After I couldn’t get him to answer me in repeated emails i googled hostnine scam and many other ways to see if their we others.
Of course their are, someone he owes 6500 dollars and even employees of his company begging to get paid so they can pay their bills. Their were also customers saying how hostning had canceled their accounts after three months for no reason. Even customers who had canceled and were still being charged via credit card. at the last ticket Ben gabler the owner of the company said that the check has been sent out to my country..
But i didn't send any address for my country. So, how did he get it?
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