HostNine Won't Let Me Cancel My Account And Is Threatening Legal Action!
Jan 7, 2009
Does anyone know the proper avenue for cancelling an account with HostNine? They are giving me the run around and ignoring my requests for a cancellation. I originally tried to cancel my account a couple of months ago by e-mail. They informed me that I had to submit a cancellation request through their website. I have submitted a cancellation request through their website SEVERAL TIMES since then. They never sent me any kind of response or confirmation, so I assumed (wrongly, I guess) that the account was cancelled, but they keep charging my credit card over and over.
I have requested again that the account be cancelled and told them that I would simply perform a chargeback since they are basically billing me for a service that I have continually requested be cancelled via their own online cancellation form using their own process for cancelling accounts. Nick Hudson @ HostNine's response to this was to threaten that they would send attorneys and collection agencies after me. All while claiming that it is "NOT hard" to cancel an account. I agree with them; cancelling your account when the company will actually deal with you should not be hard.
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May 8, 2009
a company named [url] was with us for almost 4, months and they are using the server which are custom ordered high end server, we didn't took setup fee just because they promise us to stay at list for an year
and from past 2 months they just ranned away somewhere, didn't paid any invoice
i guess we did a big mistake by believing in them
i know these 2 servers wont make a big difference but still just for my info
can anyone suggest if we can take any legal action on them ?
i know there site is still up and running
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May 24, 2008
i would like to present to you a scenario im sure everybody has thought of and has come up against.
1. If you are hosting with a web host and your files and website has been compromised due to the lack of security on the server what actions can you take against the host for this loss?
2. The host has a backup dating back to a week, but of course the data you have accumulated for the week that was lost is very valuable but you cant get it back now because of a flaw with the hosts server, is there anything you can do in a situation like this?
3. What if you are a reseller and have setup several sites for customers. One customer uses a CMS which means he/she will be updaitng their website every now and then and not always you are able to make backups of all the websites hosted by you as the reseller.
Now a weeks or a few days of data have been lost. The client complains and wants to take legal action against the reseller (you) and of course the reseller knows its the problem with the main host you are hosting with. What does the reseller do now with the client and the host whos made the mistake?
4. Clients livelihood depends on his/her Ecommerce website, they make an average turnover. Whether you are hosting on a dedicated or VPS nevertheless data loss has occured because the box was compromised. The blame is put on the host. In a scenario like this what can the customer do? He/She has lost some client details/orders information and products as a whole...? Remember this is a business... and money has been lost. A recovery backup a week old will never be sufficient enough for the loss.
Think about it... what will you do if any of the above four scenarios were to happen to you?
Yes i am aware of the terms. Some hosts will say they are not responsible forData loss in their small prints,
Some will say it is soley up to the customer to make backups,
When it comes to court they will point this out, and you'll be kicking yourself for being so foolish to go with a host in the first place which dosent gurantee the safety of your data.
Customers dont always read the small fine prints. Now realistically speaking what can the customer/client do in a situation like this? Im guessing nothing if the host outlines the terms ive pointed out above?
Is there really a host out there which takes whole responsibility for the loss and damage they create to your websites and businesses online?
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Jan 13, 2009
I'm moving my account from hostgator to Dedicated server, and need to know what is the
last date, that i can send "Cancelation request".
Regarding the last invoice:
Date Created: 2008/12/22
Due Date: 2008/12/27
Date Paid: 2008/12/22
So my question is can i f.e. at 2009.1.20 send caneclation request?
Does 2 days enough? [i update dns-s yesterday, and need 2-3 days to be sure, that they were propagandised]
Any abuse of our staff in any medium or format will result in the suspension or termination of your services.
Customers may cancel at any time via a cancellation form. HostGator gives you an unconditional 45 day money back guarantee on managed shared hosting, and reseller solutions for any customer who paid the first invoice with a credit card or with Paypal.
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Aug 26, 2008
So after taking advantage of their $19.99 VPS special (60GB/600GB + cPanel/WHM) I was having problems right off the bat. Instead of going into detail for each of my issues and the pain it caused me to get them resolved I'll just touch on some key points of things they really need to look into changing:
1. Support. Yes, I know I'm not paying extra for their priority support, but as of the time I am typing this thread my VPS has been offline for over 4 hours (unable to ping and HyperVM will not let me login). I've sent an e-mail to their "Emergency Support" e-mail and opened a support ticket but with no answer from either.
The worst part about their support setup is that they list on their website that they give clients an option of paying a per ticket fee for enhanced support, but in their support ticket system they neglect to make that option available so even paying for per ticket support isn't able to be done either.
2. Website. I have never seen a business website so filled with incorrect links, missing images, and non-working scripts. Their site throws more 404 errors than it has working links. It's painful to navigate and trying to locate anything is based more luck than anything. Their navigation bar changes the links based on location (main site, forum, or client area). All in all, had their thread listing the special brought me to their homepage instead of directly to the VPS special page I would have closed my browser before signing up.
3. Billing. Not really a big problem but I got my latest invoice for the 31st and found the total to be $23.49 instead of the $19.99 I've been paying. I opened a ticket about it 3 days ago (48-72 hour SLA? Right...) and nobody has yet to address that issue.
I had attempted to cancel my account earlier but one of their staff convinced me to reconsider and even moved my VPS to a server that didn't have the CPU pegged to 100%.
But now with the 4+ hour downtime and no response from their "24/7" support, I just can't cancel my account fast enough. I don't care about a refund or my data on the server; I'll gladly give it all up to be done with them.
I'm not going to make this thread a complete rant so here are some of the positive things I can say about them:
The one glimmer of hope that was offered to me was one of their staff members, JasonS, who provided me with proof that somebody on the other end of the line had a pulse, albeit that somebody was unable to help me out.
Yup, that's the only positive thing I can think of. I guess the price wasn't to bad for what was offered, if only what was offered was what you actually received.
On the brightside, I have since moved to GeekStorage.com and couldn't be happier with their level of service and professionalism!
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Jan 21, 2009
It has been 4 days now from the date i requested there is just silence from eboundhost, looks like they are planing on renewing my account and charging my card? what should i do? cancel the credit card and report them to BBB?
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Sep 24, 2009
dreamhost deleted all sites and cancel the account without any notifications!
they just say "Customer agrees to not engage in activities pertaining to Black Hat SEO, Spamdexing, and so-called "Scraper sites."
but i have nothing of that. maybe some mistake have happend and some content was uploaded wrongly... Why not to ask to remove that?
i just have web-site like directory with google adsence and thats all off it!
i can you beleive before the cancelation thay send me a letter that my money that i gave them for next year is happily got!
that a shamely bad guys!
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Jun 27, 2009
I have this problem today after a fresh install...
I think its maybe i havent dont it proper im not sure..
But a client joined today and i have new account created auto after payment and well it says in the whmcs the user has an login and password but when i tried to login with it it said login failed
Also it trys to login to whm not cpanel with the account, even tho its set up as shared hosting in products...
the login link is : [url]( i removed name for security)
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Apr 21, 2008
I have been with HostNine for almost a year now and have had reasonably decent service, until now.
They recently suspended one of my client's accounts. Understandable, the account had some very old PHP files on them. Let me preface this by stating that I am very sympathetic to hosts who have to deal with problem clients who have sites that slow down shared servers for everyone else on them.
I have tried my hardest to work with HostNine to get these files back and ensure that this account is not a problem on their server. I have never once asked for them to restore the account "as is", all have I have asked is that they backup the files and the database for me (I would do it myself, but they locked me out of the account), so that I can investigate the problem and do testing to ensure that it doesn't cause them problems again.
All in all, getting anyone to co-operate has been unsuccessful. Getting a hold of them has been a hassle (from the time I e-mailed them about the issue to the time I received my first response was a span of over 6 hours). Getting them to co-operate has been impossible. Their "Support Manager", Alex, in broken English has told me next to nothing, aside to accuse me of trying to "get around this" and that I would need to move the account to one of their dedicated plans. I have asked that the account simply be backed up, but have not received any response so far, as time ticks away and the client whose account this was becomes more and more frustrated as their files are effectively being "held hostage".
My last complaint is that they never notified myself, nor the client that they had suspended the account.
Has anyone else had problems with trying to get their files back after a host has locked you out of your account? What are my options? Does the hosting company technically "own" the files, simply because they are being hosted on their server?
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Apr 19, 2009
I was with RapidVPS, and my server got hacked and they were generally unresponsive, and when I finally got access to my server again they said I could have the backups for $40 of before it was hacked, so I said screw it and formatted the VPS, then a month later they took my site down as someone reported it as abusive when it hacked, leaving my site down for a couple days. This along with constant degredation of service, made me pissed so I cancelled my subscription through paypal.
now they're sending me e-mails like this:
Quote:
Our terms, which you agreed to upon account creation, require 24 hours notice for any and all account cancellations. Please review the terms which you agreed to upon signup on this page: https://www.rapidvps.com/index.php?page=Info.Policies . Should you need assistance in making the due payment, please do let us know and we will work with you. Failure to pay any due invoice within three weeks of its due date will result in your original sign up information and service agreement information being automatically posted to our international debt collections agency.
Now I cancelled the paypal on May 15, and it was paid up until April 18, so with these policies could they come after me even though I never filed a cancellation request through their support ticketing system?
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Jan 2, 2009
Is RapidLeech legal in the US?
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May 21, 2009
I'm kinda confused about warez linking allowed VPS hosters.. Most of them they say "Warez Linking is allowed" "AS LONG AS IT'S LEGAL" Is there a legal warez? I though that warez is illegal in the first place!
I'm planing to buy a VPS Plan from fsckvps.com, but I'm afraid they might terminate my account, so want to make sure if I will work fine with them, I've contacted them as pre-sale question, they said that warez linking is allowed as long as nothing is hosted on their server.
Okay, Now what's legal warez? My site content actually is New worldwide music albums, info, Movies, Cracked/nulled softwares..
Download links are included, but hosted on sharing site such as 4shared.com etc..
Will this be fine? Or I might experience account termination?
I'm just inches away from purchasing their 512MB RAM Plan, this is my final question.
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Aug 13, 2009
I have registered a domain and bought hosting with 1and1 last year for 60$/year. They have my paypal id and deduct the fee. How can I cancel the subscription as I have no luck with this domain and hosting?
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May 7, 2008
I was along time customer of Hostnetway. And as you may know, they been gone for long time now. Most of my sites were still up on their servers so I stayed hoping they would come back. I lost one site's database somehow. But figured I could rebuild and be ok.
Well they haven't came back. So I moved my sites to new host. But I am still getting billed by hostnetway auto billing. There is no contact avenue open to contact them to cancel.
What shold I do? Do I call my lawyer and have them look into taking this to courts? I refuse to keep paying for a service that mysteriously has no owner, no services, no customer support, and no way out.
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Jun 8, 2008
The worst hosting you can get is Hostdepartment.com followed by Webhostasp.com and then Vortechhosting.com. All these have major complaints online. Hostdepartment servers are down about 50/50. 50% of the time the server will have problems and downtime throughout the day. Maybe not down for hours, but the servers will drop from time to time maybe 10 minutes here and there. Also Ixwebhosting.com surprisingly has downtime. The server is actually currently down as this is being written. For those who wish to gather a class action lawsuit against hostdepartment, webhostasp or vortechhosting, you may contact me at cashzzz at hotmail. Alertra is a good tool for monitoring your site.
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Aug 10, 2014
Well with activated apache-badbots jails I have in a short time a hugh amount of banned IPs. Usualy action for this is to use iptables-ipset-proto and save all this baned IPs in the ipset insteed as normal in the iptables list - thats also a suggestion which was discussed in the fail2ban forum for better performance. And yes I had this running (ipset package installed) with my manual installation of fail2ban before I switched over to the plesk integrated.
action = iptables-ipset-proto6[name=BadBots, port="http,https,7080,7081"] insteed of action = iptables-multiport[name=BadBots, port="http,https,7080,7081"]
So how can I add iptables-ipset-proto4.conf, iptables-ipset-proto6-allports.conf, iptables-ipset-proto6.conf to the plesk version of fail2ban??
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Sep 4, 2008
Not a question exactly related to HostNines hosting ability (have read a bunch of reviews, most seem good - and we all know that the pleased people rarely speak compared to the not so pleased), but how is their affiliate program? I've seen a few worried reviews on here concerning getting paid, but seems like they were updating their system and the people did infact get paid.
They seem to be one of the only hosts (if not only?) that offer such a nice payout on referrals that may only pay $4/month. I've sent in a few tickets about the program (and received fast responses) so I'm inclined to think they're a good host as well. Every other affiliate I've looked at will pay nice comissions but only after the referral pays large upfront fees (usually yearly accounts). So, hows HostNine guys?
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Nov 13, 2008
I know the title of this thread seems a little hokey, but it's true and this is why:
Ben (operations manager) basically dropped everything to help me downgrade my account.
Here's the long story:
I have been with HostNine (h9) for about 18 months. I have hosted everything from ecommerce sites to forums and static sites. Recently, I needed to make a change to my account and downgrade from reseller account to a 'regular' account. Anytime I need to upgrade/downgrade my account I always do a little host shopping.
Sometimes I even just 'host shop' to see what else is out there.
A few months ago I tried media temple. What the heck right? I mean all the 'trendy' sites I went to seemed to have the {mt} badge on the site, plus the 'grid server' seemed to make sense to me. So I tried it. While it might have been ok for some people, the MySQL response time seemed slow. I also didn't seem to get the service I was used to at HostNine, so I went back.
Recently, when I needed to downsize my account from reseller to regular hosting, I decided to go host shopping. My criteria for a new host was cost, support, and the ability to host a good number of domains (around 20). I also wanted a solid host that wasn't going to go belly-up during this crappy economy. Unknowingly that HostNine changed their hosting packages, and after a couple of days looking, I went with HostGator.
Now, Hostgator and Hostnine both offer 'Unlimited' space, domains, and bandwidth. I'm smart enough to know that nothing is unlimited and also aware of hosts overselling server resources (which is why I left hostmonster to go to h9 18 months ago). I knew that on a good day my sites might take up a total of 3-4 gigs and I've never had bandwidth issues. But I get 'inspiration' frequently to buy a domain and start a new website.
I canceled my account with HostNine and went with HostGator.
Here's the kicker with HostGator and why I went back to HostNine: While Hostgator says 'Unlimited Space' they do keep a count on how many files you have. After 50,000 files they will remove your account from backups (and hence not back-up your site). At 250,000 files on the server they could suspend your account. It was no big deal at first. But then I started moving over my wordpress, expression engine, phpbb, and custom sites and realized that with the files in these scripts, plus e-mail, temp files, cache files, and images (even little icons), I could hit the 50,000 mark rather quickly. CRAP! Even if I stay at 3 gigs, I could still go over the file limits.
Realize that I moved all my sites to hostgator and all propagation had been completed.
At this time I did some more research on hosts and realized that HostNine changed their hosting packages and offers what Hostgator does without the limitations.
So (watch the order of events as I screwed this up) I submitted a cancellation request to HostGator. I THEN went to HostNine and started a live chat with Ben. I explained to him that I needed to downgrade my old account and not cancel it. I also explained to him that I needed to open up my new account ASAP because I was scared that because I canceled my account at HostGator I would miss any cancelation verification or any support tickets at either place.
Ben (HostNine operations manager), at that moment, took the time to personally downgrade my account and make sure I had all the information I needed to transfer my domains back to HostNine before I lost any important emails. My hosting issues were resolved in 10 minutes.
And, to look back, it's been like that with support since I started with hostnine. Unless I step away from the computer, support requests were responded to quickly and usually resolved painlessly.
Once I get more clients, I will go back to reseller hosting with H9. I just wanted to write a positive review for a great experience. If anyone is looking for a great host, try hostnine.com.
Like I said to Ben - after being with bluehost, dreamhost, hostmonster, hostgator, and media temple, I think hostnine is the best for what I need.
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Oct 13, 2009
i am having an issue with my vps recently my ftp is down and i cant restart my ftp not sure how i can get this fix.
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Nov 25, 2007
when I try to go to a site of mine with the www like this one [url] It won't work but if I take out the www like this[url]it does work.
I'm not sure what could be causing this. As far as I'm aware everything is setup okay. I understand it's impossible for anyone who reads this to properly diagnose the issue without access to my server.
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May 24, 2008
I have been looking for adult hosting services. Of the businesses I have found that do allow adult hosting, I have seen one stipulation. "Legal adult content". I'm not quite sure on what this means. Does it pertain to the obvious, like no child porn, bestiality, etc. Or is there legalities to the access of the adult content? Though I live in the US, I was not raised nor educated here, and thus not aware of the details here.
All I wish to host is a general content forum where my members can have a section to post 18+ pornography such as you would see in any regular adult video store. I plan to have this in an invite only section of the forum as to keep the content inaccessible to under 18 year olds. I believe this should be within the requirements of legal adult content.
Anyone who knows the details of the term "Legal adult content", could you please clear this up for me?
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Apr 19, 2008
I'm looking for a cheap host which offers to host torrent files. It is legal .pdf files i will be offering. Any ideas?
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Apr 16, 2008
I got a bounced back message that I never sent. I was profoundly shocked to discover (through the header info) that the message originated from dotworlds.net; a site that ostensibly is a spoof email service provider.
Should such sites be allowed to exist?
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Jun 7, 2008
I see lot of threads about DoSes and from what I understand its pretty much up to client to pay expensive prices for a DoS firewall, or just get a few days of downtime and hope the DoS ends when server is put back online.
However, one thing I've been wondering is do providers (unmanaged) normally assist with the legal issues behind this? Like is it up to them to sue the ones DoSing given it's their network, or is it still up to the customer to do that?
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Jun 9, 2008
we've been with Softlayer for a little over a year. The service has been good but their support has been a nightmare for us. There was a time that we were under a dos attack and they refused to do anything about it which is what forced us to switch.
But that's not the reason I'm here. My billing ends on the 12th, their terms require you cancel the server 3 days before billing ends. I pay manually each month by pay pal. I tried to cancel the server today, what I assumed was 3 days before the 12th and they told me I couldn't do it. That I had to pay for another full month. So I told them I just won't pay and they threatened me with a late fee. Is there anything legally these people can actually do to me if I don't pay? All they have is my contact information, I don't think they could submit to collections over that without my social security number.
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May 29, 2009
I know there is chargeback and all, but here in our country.. I heard from my lawyer I could get sued if I charge back, and banks here generally does not approve of such actions.
Anyways, I have a really lousy windows reseller provider and I will be moving the remaining accounts out soon, since their support is no longer responding to anything I ask...
What I fear is the monthly billing will still continue, and I have no means of demanding them to end it..
Would I get into trouble if I decide to just close my cc instead?
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Mar 7, 2008
due some error in a VPS server has ben cancell a "domain" under
/home/virtfs/
adn the VPS is going down and is not logner available. (no access via SSH or remotely)
Is there any way to recover?
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Oct 22, 2008
I'm moving on to new pastures and I'm looking to cancel my leaseweb server. I've been through their main site, self service centre and can't seem to locate anything. Does anyone know how to cancel a server with them? I'd ask in sales chat, but each time I try they're offline. I'm worried it's getting closer to the renewal date and I'll be tied in for another month...
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Mar 27, 2009
I have a dedicated server, the server itself is secure (as far as I know) and I run lots of my sites from it. I offered a friend hosting for his flash based chat application he built.
Today I was contacted by someone; "Are you the owner of xxxx.net?" so I informed that yes, it was my server and they then showed me an email they'd received from my server. I did a search and apparently someone uploaded mail.php and a couple of files it was using to send out spam based upon a variety of conditions that the other files met. The files contained forenames and surnames, it'd use a forename and a surname then send it to popular free mail services. The email contained ramblings about new world order and promoted a website.
How can I find out how they got the files uploaded to the account and what action can I take? I checked the whois for the domain and have their contact information, however it's a large site so I'm doubtful that the owner did it. I don't want my servers IPs being blacklisted for spam :|
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Sep 30, 2007
Let's suppose you have a site on a shared hosting plan, and all of the sudden it gets a huge surge in traffic as a result of being featured in the news or something like that. What would be a good plan of action to deal with the surge quickly?
(ex. maybe your hosts takes the site offline from bandwidth overuse)
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Apr 17, 2009
I was going to wait on this until I heard back from HostNine about my backups, but I'll go ahead and review them. By the way for anyone interested, you can view their F rating for yourself at the Better Business Bureau: [url]
I have used 6 hosts during my 9 years on the internet. Of those 6, HostNine is the 3rd longest at 9 months. It did seem to be the answer to what I was looking for. Back then the price was only $3.95 a month with no contracts. I could pay by the month, and I was a bit gun shy back then after going through 2 back to back bad situations, so I didn't want to pay for another year in advance and fear not getting my money back if I needed to leave.
I'm sure you've all heard the phrases, Don't judge a book by its cover and/or If it sounds too good to be true, it usually is. Well, HostNine fits both of those. You can't assume the company is reputable because they seem to be what you want and need. True, they have a very good uptime. I only had one problem in the first month, but my site was only down for a few hours, and I've had no problems since then (until I was suspended that is). I was assured it was another user that was taken care of. Well, I now know what they mean by "taken care of." My site has grown a little bit during those 9 months, but I never got even close to the max storage space or bandwidth allowed.
This host will suspend you after one thing that they feel violates their TOS. They don't care if it's fair. They don't care if the problem is easy to fix. They don't care if it's never happened before or that it won't happen again. Hostnine is a One Strike You're Out company. They act like it's to protect their other customers, but they wouldn't delay suspending any of those customers for the slightest reason. Is this what you would want to trust with your business?
They have a community forum that is comprised of their friends and loyal followers. If you dare post anything even slightly negative on that forum, a member will tell you that it's wrong...or your post will be deleted. HostNine expects all their members to visit this forum on a daily basis to read about any maintenance or server downtimes. Unless you join that community and become friends with the staff, they show you no loyalty if a problem arises. I don't want to be friends with my host. I just expect them to run in the background and provide the service I pay for.
I would never go back to HostNine, since I cannot trust them. BUT they promised me a backup, which I have in an email:
> From: HostNine Abuse <abuse@hostnine.com>
> Subject: [#ITH-505861]: Account Suspended: judelb
> Date: Monday, April 13, 2009, 7:02 AM
>
> We can provide a backup and please stop emailing support for
> a restore.
> Regards,
> Alex Jankuv
> Hostnine Support
I have waited and still have not received the backup. I have emailed and asked, but they are now ignoring me. Well, I won't be ignored. It doesn't hurt my feelings that they don't want me to be a customer anymore. I have a feeling I know why. They recently raised their prices to $6.95 a month to be prepaid for a full year. They are probably trying to weed out those of us that were paying $3 less on a monthly basis. Whether or not this is true is moot, though. I don't care what their reasons are, but I do care about not having received the backups they have promised me...and believe it or not, this could happen to you as well. I read all the negative reviews for HostNine out there, but I felt I would give them a chance. Until someone has burnt me, I try not to judge, but I'm here to try to save anyone else from this. My website is currently running on an old backup. I've had a lot of personal issues the last year, so I haven't downloaded any backups in awhile. It hurts my site and online business to be running on an old backup. How hard would it be for HostNine to give me the promised backups? I wouldn't think it that hard...would you?
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