Spunkyhosting.com – Final Review, And Not A Good One.

When I first started hosting with Spunky everything went smooth as silk (as you can see by this thread: [url] and it was almost like a dream host, unfortunately it didn’t take long before the bubble burst with my site being down due to some DNS issue on their side which resulted in my site being down around 4 times… Mike offered to make it up to me by giving me a free month.

After a couple of other minor issues things were finally starting to look good when suddenly my site was offline again, I contacted support and they told me that they had changed the name servers and had sent emails out regarding this around 3 weeks back.. I never got these emails (but I did get billing emails), none the less I changed my name servers to the new ones… and that’s when I got a shock, after my domain again resolved… its showed me copy of my site that was nearly a month or so old! All my content was gone! Apparently they had also sent other emails (which I didn’t get) saying that once they shift name servers all the old sites would be deleted! In the beginning when I started hosting with Mike I asked him if Spunky did daily backups and was old yes, so I never kept a backup… and so I lost my whole site… weeks of work including writing multipage articles, test scripts, modifications etc.. all gone, like they never existed… except for some found on google’s cache.

Worst of all, all the links that I had from other sites to specific articles are now dead and even if I rebuild the site those links are still going to be dead because I don’t know all of the old links.

Now, reading this post you might say: “ Ah! He’s just bitter” and you would be damn right, I am bitter, angry, frustrated and a whole lot of other things as this could have been prevented from their side if they used a simple system that I thought of in 2 minutes..

Just like the link that you have to click on when you join a newsletter or a forum they could have sent out these notifications with a link having the customers number attached to it to show that the client had gotten the email.. if the link was clicked… they client got the email, if not, a simple cron job to check and resend emails that were not received would do the trick, if that too didn’t work… then maybe contact from tech/customer service *BEFORE* deleting someone’s website/s?

Spunky says they are very sorry and regret what has happened, but sorry and regret does not get back the weeks of work that went into a site, does it?