Bluehost :: Is Five Minutes Of Power Poor Redundancy?

Jul 15, 2006

I don't have a problem with Bluehost, but after getting this email tonight I would have thought that it's not that hard to have enough fuel and a big enough generator to last more than five minutes after a power outage. It seems like pretty poor redundancy planning if a major host can't last more then five minutes with no power. Hospitals and other places don't have any problem doing it with similar or bigger power demands.

Dear Bluehost Customer,

This evening (July 14th) from about 5:25pm-6:55pm many of our servers
were offline causing significant downtime for many of our users. The
outage was due to a severe power outage in the north end of Orem, Utah
where our servers are located. We do have UPS backup as well as diesel
generators, but at about 5:30 they finally gave out. The power outage
was for much longer than that period of time, but the reserve power
was eventually consumed in its entirety. When it rains it pours.

For users on box65-box145 there have been periodic problems with the
Redhat linux kernel that we were using that was causing problems with
the filesystem that your data is stored on. This issue has been causing
periodic problems for users on those boxes. In the last few days we have
resolved that issue which also caused those boxes to require a reboot.

The downtime is extremely regretable. We apologize profusely for the
inconvenience to our customers and in turn to those who were trying to visit
your sites during the outage. With the fixes we have put in place in the
last few days coupled with other upgrades you should experience MUCH
better uptime in the future.

Thanks for you patience,

Matt Heaton / President Bluehost.com

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Bluehost Hosting & Bluehost Review

Mar 10, 2007

I signup bluehost early this month, i am very satisfied with bluehost hosting.
Bluehost established since 1996, and hosted more than 250,000 sites.

I had no problem of any until now, FTP access is reliable and fast, website is loaded fast, and no downtime detected yet.I also find their bluehostforum.com very useful in getting helps.

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Time to time i perform speed test using hostpulse.com online test,
the result can be view at here:

anyone had experienced with bluehost are welcome to post here

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Jul 27, 2009

do dual power supplies use more power than a single supply?

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My simple view of this is that it probably does, but maybe not much. The second power supply consumes some power itself, but since its not under load, it doesn't consume much. Therefore, my server with redundant supplies might use 2.1A or 2.2A.

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Nov 7, 2009

I have been working with Xen over the last week or so and I can't figure out why the performance is downgraded so much when booting into Xen. There are certain things that seem just as fast but other things just don't seem normal.

I have tried this on two different quad-core systems, one new generation (York) with CentOS5 and one old (Kent) with Debian Lenny but neither seem to produce good speeds.

For example, when I use the default kernels I can usually get about ~600 score out of unixbench-wht and things such as top and core systems show up as 0% cpu when running top.

When I boot into Xen kernel however, whether it been from Dom0 or the guest OS, top uses about 3% CPU and unixbench-wht produces scores under 250.

I have set vcpus to 4 and have even tried vcpu-pin 0 0, 1 1, 2 2, 3 3 but nothing seems to be changing anything. The disk speeds seem about the same (hdparm). I'm assuming it is something with the CPU,

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Aug 26, 2007

I've got two websites on my server.
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Reason why I know it's apache, is if I stop apache, the amount of free ram immediately starts increasing.

Is this a misconfiguration of Apache?

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Aug 4, 2009

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Second- it takes them nearly 7 hours to respond to a support ticket.

Third- I am unable to login into the VPS control panel nor the FTP using the login information they have provided. I am not a newbie in hosting, I have several different VPS accounts.

It seems like this is a one-man operation.....

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Jun 3, 2008

I met these guys through this website and they promised me exactly what I was looking for... a fast, responsive web host with PHP5, MySQL and 5GB - 10GB of storage. I was previously with HostDepartment and they obviously oversell... my site load times were counted in minutes. Anyways, things started great for the first two weeks... the site was always up and clients were amazed at the speed and performance of the site. I considered bringing over 7 other "business" websites because the performance was so great.

Then about 3 weeks ago... the site went offline. It's the internet, stuff happens...

DDoS attacks, DNS conflicts, Server Upgrades, someone trips on the power cord, whatever. I file a ticket and the site is back up in about an hour or two. So, i forget about it. Few days later, its down again... for a LONG period of time... multiple hours.

I file another ticket and I'm told they are in the process of mitigating a DDoS attack.

The outage then starts showing a pattern.. my site will be up late in the evening and early in the morning... but from 11amCST to about 11pmCST.. its unavailable. After another day, I contact them and they say they are still being assaulted by DDoS but they have put measures in place to correct it... that was at the end of May. My site has been down for 2 days straight.. since around 11am CST on June 1st. I came online briefly during the morning of June 2nd... but went back offline around 11am on the second and has never returned. The previously quick responses to my tickets have been non-existant now... I have yet to hear a response to my ticket from June 1st.. I did add a note to it once a day at 11am for the purpose of tracking that the site was still down. I understand that may move it to the end of the queue... but it has been updated once a day, so there was plenty of time between updates to see it.

I highly advise to avoid these guys... I wasn't going to write this until I could access to my site again for fear of losing my database info... but at this point, it seems like my sites are already lost.

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Mar 30, 2008

I had read a lot of good things on these forums about ASmallOrange. So I finally decided to sign up with them for my friend's website which I manage & design.

Unfortunately my experience was anything but good. The issue was that I am based in India & I design my friend's website who is based in the US. Since my friend is a non tech savvy person he gave me his credit card number and asked me to manage everything from signing up for a new web host to designing the site.

Since ASmallOrange's billing department found that the address is registered based in USA but the IP address of the person signing up was not from USA, they marked the account as fraud.

I must say that I very well appreciate this system of fraud detection followed by them & am very much impressed by it. What I was not impressed with was the fact that they didn't bother to inform me about the same nor did they try to verify the authenticity of the account. Unaware of this, me & my friend kept waiting for more than 24 hours for my account to get activated. It was only when I raised a support ticket that they informed me that my account has been marked as fraud.

Subsequent to this I informed them about the circumstances under which this account was signed up & asked them to carry out whatever verifications they need to do with the end client or through the credit card company.

To my surprise again there was no reply from their end & this morning I find that my support thread was closed without reverting on the issue.

I guess its time for me to move on and host somewhere else. My own websites are hosted with Dotable and am very happy with them.

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Dec 20, 2008

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Jun 3, 2008

I would like to start off by saying M8 has always maintained an excellent uptime, HOWEVER, support has been a nightmare to work with and responses take forever. What prompted me to send this was our sites have been down for over 3 hours so far and you cannot contact anyone by phone and when you email there is no response.

After realizing that a response was going to take a while we decided to try a few things on our own and It appears as though we have been blocked by their firewall or something because we can access the sites via a anonymous proxy. We are still waiting for this issue to be fixed.

Why were we blocked ? Read on

We asked them about a week ago to update our instance of Sugar CRM and we told them that shortly we will be moving another domain to them and when we do this we will want to move our version of sugar.

They did the upgrade (again, response time was horrible), when it was done we went to our URL and found that it had never been updated. I asked them about this and I found out that they moved it to a new service and that the url we were using would not work with all the scripts I had running.

I accepted that and said fine, no problem, we will get our new domain over there and everything will be good. The only problem I had with this is now we are forced to move this stuff right away because our request was not done the way it should have been. Please note, we paid them $100 to update our Sugar version which is no problem…

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Anyway, it appears that because we tried to FTP in so many times we have been blocked, however, this would not have been the case if they had answered our support question in a reasonable amount of time… My one contact there when you send him emails comes back with

Hi. This is the qmail-send program at m8solutions.com.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.

<REMOVED FOR PRIVACY>
user is over quota


--- Enclosed are the original headers of the message.

Can anyone please help with hsphere and how to FTP because apparently they are not going to help and now my entire office is unable to do any work because we cannot access our stuff…

Please note, I am a very patient person, but when it takes days to get an answer to a simple question and we are spending more money with them I lose my patience. I do not like to bash any company because we all have our problems, but this is crazy…

We let them know that we were going to do a post on WHT and still no response back. I feel horrible about posting this and will update you once this has been resolved..

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I will say performance wise they were fine even though their was some 169 on my server.

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Apr 14, 2007

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And having a tech answer the phone doesn't help much either if they don't have a clue how to troubleshoot.

First the tech insists that MX records need to be pointed to my host for OUTGOING smtp to work!

Then after sending him the necessary log files twice, he still insists I'm not giving him enough information to fix the problem and that MX records must be setup. When I call and ask if he read the log file snippets I had sent him, "no" was the answer! AAAAAARGH!

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Is it time to pack up and leave before I migrate all my customers there?

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How can i do this?

let say im having a domain "mydomain.com"

Server1 ip: 10.0.0.1 (Services; Apache, DNS)
server2 ip: 192.168.0.1 (Services; Apache, DNS)

mydomain.com nameserver would be.
ns1.mydomain.com -> 10.0.0.1
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Now will i have to create 2 NS record on both server plus A record.
I cant understand this part ?

Now how would i setup bind so they replicate zone btw each other?

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It wouldn't be as simple as setting the nameservers like this would it?

ns1.host1.com
ns2.host1.com
ns1.host2.com
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Apr 11, 2008

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Code:
[Sat Jul 28 21:40:09 2007] [notice] Apache/2.0.52 (Red Hat) configured -- resuming normal operations
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[Sat Jul 28 21:45:18 2007] [notice] suEXEC mechanism enabled (wrapper: /usr/sbin/suexec)
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[Sat Jul 28 21:45:18 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:18 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:18 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:18 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:18 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:18 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:19 2007] [notice] suEXEC mechanism enabled (wrapper: /usr/sbin/suexec)
[Sat Jul 28 21:45:19 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:19 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:19 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:19 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:19 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:19 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:19 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:19 2007] [notice] Digest: generating secret for digest authentication ...
[Sat Jul 28 21:45:19 2007] [notice] Digest: done
[Sat Jul 28 21:45:19 2007] [notice] LDAP: Built with OpenLDAP LDAP SDK
[Sat Jul 28 21:45:19 2007] [notice] LDAP: SSL support unavailable
[Sat Jul 28 21:45:19 2007] [notice] mod_python: Creating 4 session mutexes based on 256 max processes and 0 max threads.
[Sat Jul 28 21:45:19 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:19 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:19 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:19 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:19 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:19 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
[Sat Jul 28 21:45:19 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
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[Sat Jul 28 21:50:08 2007] [warn] RSA server certificate CommonName (CN) `plesk' does NOT match server name!?
........

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This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:

email@shaw.ca
SMTP error from remote mail server after initial connection:
host idcmail.shaw.ca [24.71.223.11]: 554-idcmail.shaw.ca
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TESTING_INTERVAL = "5"

AUTO_UPDATES = "1"

ETH_DEVICE = "eth1"

ETH_DEVICE_SKIP = ""

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TCP_OUT = "20,21,22,25,37,43,53,80,110,113,443,587,873,953,2087,2089,2703"

UDP_IN = "20,21,53,953"

UDP_OUT = "20,21,53,113,123,873,953,6277"

ICMP_IN = "1"

ICMP_OUT = "0"

SMTP_BLOCK = "1"

SMTP_ALLOWLOCAL = "0"

MONOLITHIC_KERNEL = "0"

DROP = "DROP"

DROP_LOGGING = "1"

DROP_IP_LOGGING = "1"

DROP_ONLYRES = "0"

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PACKET_FILTER = "1"

DROP_PF_LOGGING = "0"

VERBOSE = "1"

SYSLOG = "0"

DYNDNS = "0"

RELAYHOSTS = "1"

DENY_IP_LIMIT = "100"

GLOBAL_ALLOW = ""
GLOBAL_DENY = ""
GLOBAL_IGNORE = ""
LF_GLOBAL = ""

LF_DAEMON = "1"

LF_TRIGGER = "0"

LF_TRIGGER_PERM = "1"

LF_SELECT = "1"

LF_SSHD = "3"
LF_SSHD_PERM = "1"

LF_FTPD = "3"
LF_FTPD_PERM = "1"

LF_SMTPAUTH = "3"
LF_SMTPAUTH_PERM = "1"

LF_POP3D = "5"
LF_POP3D_PERM = "1"

LF_IMAPD = "5"
LF_IMAPD_PERM = "1"

LF_HTACCESS = "5"
LF_HTACCESS_PERM = "300"

LF_MODSEC = "0"
LF_MODSEC_PERM = "1"

LF_CPANEL = "3"
LF_CPANEL_PERM = "3600"

LF_CSF = "1"

LF_SSH_EMAIL_ALERT = "1"

LF_SU_EMAIL_ALERT = "1"

LF_SCRIPT_ALERT = "1"

LF_SCRIPT_LIMIT = "100"

LF_SCRIPT_PERM = "0"

LF_DIRWATCH = "60"

LF_DIRWATCH_DISABLE = "1"

LF_DIRWATCH_FILE = "1"

LF_INTEGRITY = "3600"

LF_INTERVAL = "300"

LF_PARSE = "5"

LF_EMAIL_ALERT = "1"

LT_EMAIL_ALERT = "1"

LT_POP3D = "60"

LT_IMAPD = "0"

RT_RELAY_ALERT = "1"
RT_RELAY_LIMIT = "100"
RT_RELAY_BLOCK = "0"

RT_AUTHRELAY_ALERT = "1"
RT_AUTHRELAY_LIMIT = "100"
RT_AUTHRELAY_BLOCK = "0"

RT_POPRELAY_ALERT = "1"
RT_POPRELAY_LIMIT = "100"
RT_POPRELAY_BLOCK = "0"

RT_LOCALRELAY_ALERT = "1"
RT_LOCALRELAY_LIMIT = "100"
RT_LOCALRELAY_BLOCK = "0"

LF_DSHIELD = "86400"

LF_DSHIELD_URL = [url]

LF_SPAMHAUS = "86400"

LF_SPAMHAUS_URL = [url]

LF_BOGON = "86400"

LF_BOGON_URL = [url]
CT_LIMIT = "300"

CT_INTERVAL = "60"

CT_EMAIL_ALERT = "1"

CT_PERMANENT = "1"

CT_BLOCK_TIME = "1800"

CT_SKIP_TIME_WAIT = "0"

CT_STATES = ""

PT_LIMIT = "30"

PT_INTERVAL = "60"

PT_SKIP_HTTP = "0"

PT_USERPROC = "8"

PT_USERMEM = "100"

PT_USERTIME = "1800"

PT_USERKILL = "0"

PT_LOAD = "30"
PT_LOAD_AVG = "5"
PT_LOAD_LEVEL = "6"
PT_LOAD_SKIP = "3600"

PT_SMTP = "0"

IPTABLES = "/sbin/iptables"
MODPROBE = "/sbin/modprobe"
IFCONFIG = "/sbin/ifconfig"
SENDMAIL = "/usr/sbin/sendmail"
NETSTAT = "/bin/netstat"
PS = "/bin/ps"
FUSER = "/sbin/fuser"
VMSTAT = "/usr/bin/vmstat"
LS = "/bin/ls"
MD5SUM = "/usr/bin/md5sum"
TAR = "/bin/tar"
CHATTR = "/usr/bin/chattr"

HTACCESS_LOG = "/usr/local/apache/logs/error_log"
MODSEC_LOG = "/usr/local/apache/logs/error_log"
SSHD_LOG = "/var/log/secure"
SU_LOG = "/var/log/secure"
FTPD_LOG = "/var/log/messages"
SMTPAUTH_LOG = "/var/log/exim_mainlog"
SMTPRELAY_LOG = "/var/log/exim_mainlog"
POP3D_LOG = "/var/log/maillog"
IMAPD_LOG = "/var/log/maillog"
CPANEL_LOG = "/usr/local/cpanel/logs/login_log"
SCRIPT_LOG = "/var/log/exim_mainlog"

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Feb 7, 2007

I have had major problems with connecting to my shared hosting space from my home. Sometimes I can only view one page before it times out and other times I can not view any pages.

I have tried tracert, which seemed fine and there is no problem accessing the IP from any other location, only my house.

Has anyone got any ideas of what I could do? If I can not figure it out I am either going to have to get another ISP or move all my web sites.

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Sep 29, 2009

I am planning to buy a dedicated server and a shared server from a hosting company.
Basically I want to have a redundant server so that if one file server goes down, there is no downtime.

Somehow the servers would need to be constantly synchronized so that the files saved to one are immediately saved to the other server as well.

Can somebody told me how to setup the 2 server so that my dedicated server can serve as the main server and if the dedicated server is down, the shared server can automatically be activated and visitors of my website will auto be redirect to the shared server.

Do i need to setup any backup DNS too so that when the dedicated server is down, it will auto redirect the user to the shared server.

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May 5, 2008

I am working on setting up a few servers that run cPanel and the usual software, minus any sort of DNS server. These servers are setup to sync all DNS records over to a cPanel "Dns Only" (ns1.domain.com), which in turn syncs all its records to a backup DNS server (ns2.domain.com).

In other words:
[Domain registrar]
| |
[NS1]--Sync-->[NS2]
|
(Sync to NS1)
|
Cpanel Web Server

Now, say something happens to NS1 and the sever goes completely offline (i.e. power supply dies, CPU goes bad, etc.), which of the following scenarios would actually happen:

1) Because the registrar lists both NS1 and NS2 as NS records, NS1 would time out and the DNS lookup would look to the secondary DNS (NS2) for the record.

2) The registrar would randomly give out NS1 OR NS2 because of round robin, and if NS1 is given to a client as the result of a DNS lookup, the site will appear down, however if the client happens to be referred to NS2, the site would appear online.

3) The site would be down no matter what.

So, if someone with knowledge on the subject wouldn't mind enlightening me as to which of those would actually take place in the event of a failure on NS1, and maybe some suggestions as to keeping the DNS truely "redundant", then I would greatly appreciate it.

And Im aware that there are many 3rd party services that will take care of the DNS records and make them redundant (DYNDNS, DNSMadeEasy, etc) But I would prefer to keep the DNS in our full control.

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Jul 16, 2007

I recently signed up (just yesterday) with this company on the grounds of pricing and reviews. I especially noted the fact that they respond "in minutes" well. I have opened 2 tickets thusfar:

first:
Created On: 15 Jul 2007 04:54 PM Last Update: 15 Jul 2007 06:06 PM

second:
reated On: 16 Jul 2007 02:25 AM

I am new to the VPS hosting game. Are support times generally longer than with shared hosting? Or am I just encountering some bad luck? To me, you should want to be impressing newly registered customers. Especially concerning support and when the client has stated VPS is new to him.

I am currently on this plan:

Managed
cPanel - Platinum
450GB 512MB 1.5GB 30GB 2 IPs cPanel: $44.95

Any others out there with quick support times (livechat?) and a comparable package/price? (price is important)

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