Siteground.com Bait And Switch Scam
May 12, 2008
I am posting here as I did not see any place else to post. I do not think they are window based web hosting. so here it is:
Beware! they say anything to get you to sign up and then you are stuck because there is a $30 cancellation fee plus you have to pay $15 "free" domain that I did not even need!
I went on chat (before purchase and during) and must have asked every which way if unlimited domain meant unlimited website. I even said I wanted to work on a few websites that I already owned domain name for and that is what I would be doing 1st.
apparently their term for websites is "add on". Because I did no use that term, I did not know there was a $15 charge /website per year! I told them that was not what i was told before I signed up. It took me 8 time of asking where was the link explaining this before they finally told me it. I looked all over and could not find this charge in all of their packages and prices. I had to ask again where exactly is this information.
She told me to scroll all the way down to where it says "add on" I asked what is add on? Thats website add on! It does not say web site add on but thats what you are suppose to figure out for your self after you do an extensive search of their website and ask the sale representative who lies to you and tell you can have unlimited websites!
Do not be scammed like I was. fortunately this all took place w/in a 12 hour period so I should be able to cancel on my credit card company. I am sure others have been taken by this deception.
I am back in the hunt for a honest vbullettin and joomla friendly web host provider and allows for at least 10 website on one account and not extra charges for website addition. And will be upfront about any additional charges just to get my site up and running. I been at this for over 2 weeks now. Right back where I started.
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May 31, 2008
I had two server from LT for few years. I was happy with the server until 6 month ago. I got an email from LT and was told the price will be increased. I have not choice but paid what they asked. I got another email few days later, again LT increased price. I think it's fine if they increase the price. The problem I got is: LT increases the price but at same time LT still offer same package I had back to few years to their new customers. I called LT, they told me they can do nothing. Today I looked the offer carefully. Here's detail.
-------------------------------------
Dual-Processor Opteron 248$59/Month
RAM:2GB
Hard Drive(s):2 x 160GB SATA
Free upgrade to 2 x 250GB
Bandwidth:3300GB
IP Addresses:8 (5 Usable)
Notes:No Reseller Discount
Setup Fee:$999 setup
---------------------------------------
Ha, $59 not bad deal at all. But watch out, $999 setup fee. Think this, LT will increase your price two years later. Then monthly cost will be $59+$999/24=$100 OR if LT increase you price one year later, your cost will be $59+$999/12=$142. Just think twice before you order from LT.
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Oct 21, 2008
The funny thing about this "yet another" overselling thread is that my host, Siteground.com, is an active over seller, and even though I don't like it, this is now way of life.
The hosting industry has changed in the past few years. In the quest for success, for more clients and more profits, the larger hosting companies have made sure the hosting world has changed, and has changed for the worse (both for customers and companies).
Why did it happened?
Back in 2004/5 hosts used to offer moderate packages containing 1GB of space (a lot) with some traffic. Then, came ego powered web hosts such as Bluehost, came with the answer of the ever important question - "How can we drive more signups our way?" - the answer as simple, genius, and yet destructive - recruit affiliates! Affiliates want money, and money were being offered, a lot of them (65USD per sale I think).
Every miracle lasts for three days - what happened next:
hint: type "web hosting" in google and check out the directories on the top positions
So, people started copying the idea, and recruiting affiliates, and the web hosting directories were born. Now everybody is in the directory, and the highest bidder was on the Number one position, the BEST HOST!, well, the one who pays most...when you are first, there is always someone who is willing to pay more, so the first company outbid the N1 host, then the second outbid the first, so quickly afiliate prices jumped from the 50-70 range a few years ago to the 150-200 bucks per new client today.
That is crazy, you are paying affiliates 2-3 years worth of revenue, just to have the client. But what does this have to do with OVERSELLING? Everything!
Now that you are in the directory, and can't pay more (you will never make any money...), you have to be different than the other companies in the directory. How - invest in new technology? better customer service? money? oops, they were spend already by the marketing department. So, the only thing that you can do is to raize features.
The first company raized the features to 20GB space/200GB Traffic, then the next one came with 50/500, then somebody else came with 300/3000, then companies like ours came and said, ok, if you can offer 300GB of space, sure we can offer 600GB of space And then yahoo came, and did it - "we promise you the world" - unlimited space, unlimited traffic - what a rubbish - there is no such thing as unlimited, unmettered maybe, unlimited - just ask them about their bandwidth cap - they have one, don't they?
If you google the directories on "web hosting" you will note that everybody offers unlimited space/traffic. But how can you be now different now? - of course, invest in technology...oops, no money, sorry. Then again someone came up with the idea to offer to host more domains per one account - and now we are different! Here you can host 5 domains, elsewhere, only one, everybody will signup from us! Aleluia! oops, three days later, everybody was offering unlimited domains, and nothing changed the equilibrium.
You though it was all over, wrong! Then came Sept 2008 around, and the Bluehost ego struck again - what can we do to attract more customers - sure, lets dump the prices - 7.95/mo was now 4.95/mo, surely no one can else can charge 4.95/mo, give unlimited features, domains, and pay 200 bucks per new client. Of course this is true, at least for the first 3 days, then everybody lowered their prices.
The end result: everybody has the same equal share of the market, and everybody is making a lot less profit (if any) than before. On the other side, the customer is now used to shop for the biggest features at the lowest price, without really knowing how to understand difference between a quality service and an affiliate "you pay a lot and don't get anything in return" hosting service.
I've seen in previous threads people to immediately jump and start saying that overselling is bad - that is true and yet not true - it depends whether you are a host or a customer:
Customers:
+ cheaper than before, much cheaper than what it should be
+ features, if you need to use more features, you have a deal
+ competition will drive quality/innovation forward
- 90%+ of all overselling hosts spend their money on advertising, and you get no service at all
I would never buy a hosting from a company that relies exclusively on affiliate marketing - they don't focus on quality, they can't offer reliability (no money for new servers, no money for softwares etc), and the worst off all, they educate the customer with bad habits and of course, drive them away from the hosting business. Up to now, this was not a problem, as even though many people opt out of building and managing personal websites, newcomers compensated. However, recent stats show that the growth of the US hosting users has grown with less than 0.4% over the last 12 months, and with the economic slowdown, more people are opting out each month.
Overselling by itself is not a problem - it is true that most customers would never hit the limits (even though most of the time they are invisible) - hosting overselling is just like any other industry overselling (phone, electricity, airlines etc). There is only one BUT here - even though it is unlikely that most people would consume a large share of resources - can you provide service to those customers who would actually need the features? - I think the answer is yes at least this is true if you are a large host with a lot of infrastructure.
Of course, what will happen if everybody start using all the resources. What will happen if the Chinese stop eating rise and start consuming meat?
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May 28, 2008
Have you heard the expression "cut off your nose to spite your face?" That's SiteGround.com's customer service in a nutshell.
In March 2008, I wanted to get a new domain and have SiteGround.com host it. I already had two accounts with them. So I got online and began a chat with "Rada" or "Dana" (all bogus names). I signed up for a new domain and extended the others. With the package I ordered I paid $146. During that initial chat, Rada or Dana said that if I signed up for another domain with hosting they would give me $10 off.
Low and behold, I began another chat with Rada and/or Dana the next day. I said I wanted to purchase another domain and mentioned the $10 discount offer I was promised the day before. Suddenly, $10 in the face or ordering a new service for $50 was a big deal to SiteGround.com. They reneged on their offer and refused to give me the $10 discount.
Subsequently, I also had problems logging on with the original order as SiteGround.com naming conventions sometimes prevent users from using the usernames they create. SiteGround.com also created a different password. After 4 hours of chats in which SiteGround.com attempted to upsell everything while you think they are trying to help you went nowhere.
I got the money back from the credit card company but my word of advice is avoid these guys. They will say one thing and do another and they send you lengthy explanations as to why they are "prevented" by their rules from offering $10 discounts for customers who want to purchase services that equal at least $146.
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Nov 24, 2008
Me and my team run the websites grimepedia.co.uk, grimeforum.com, grimestore.com and grimedigital.com.
Up until two weeks ago our grimepedia website was hosted with Siteground. We were hosted for little over a year until we hit problems with their service and bad business practise. We originally paid for a year of hosting which expired 2 months ago now. As we have a dedicated server which our sites are hosted at we decided that we would move our grimepedia site to this server. After 2 weeks of battling with the cpanel restore siteground gave us we were unable to get the grimepedia to work on our server and so decided we would renew back with siteground for another year.
A week after we had renewed with siteground we received an email from them telling us that for the past few months we have been using over our designated resources and that we must upgrade to VPS or dedicated hosting. With this they also told us that we would be removed from our current server until we upgraded. Now annoyed that they had waited for us to renew before telling us this we decided we would try and move to our new server again (expecting that we would be refunded for the time that we wern't being hosted at siteground).
After a week of trying we finally managed to get our grimepedia site working on our dedicated server and so emailed siteground to let them know we had successfully removed our burden from them and that we would appreciate it if their accounts department could now sort out our refund for the hosting time we paid for but never received. Siteground reply was to tell us that as we broke terms and condition by going over our usage and that as it was a renewal we would not be given a refund of any kind. Shocked we replied to make sure that what they were telling us was correct. Sitegrounds final offer was to allow us to continue using our account but that we host another site there in order to use up the time owed. As we have our own dedicated server and siteground are very aware of this I find this a ridiculous offer.
We are now currently in the process of speaking to our bank to have the fund returned and are in contact with trading standards.
We would also like to thank our great hosts at inspire-hosting.co.uk who have worked endlessly to help us get all of our sites up and running on our dedicated server.
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Jun 11, 2008
When, after months of efforts, I couldn't get my SiteGround.com account to work my last recourse was to contact my credit card company. With the chargeback complete, SiteGround.com cancelled my account and shut down my website in order to retaliate against me. SiteGround.com is a very mean-spirited company who will pursue you with a sick vigor if they don't get their way (something for nothing.)
You're best bet is to not use SiteGround.com services at all.
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Jun 11, 2008
About a month ago I transferred a live site from a host to siteground as they supported all the functions I needed. I could have transferred the site myself, but to help convince to move to siteground promised me a free no downtime guaranteed transfer (which apparently is company policy) So I let them do it. There was downtime during the transfer but not a big deal I was ok with that But then a few days later my site went down big time. Someone called me to tell me it was down and I didn't have access to a computer so I called siteground. The operator (besides having trouble understanding english) wouldn't even report that my site was down to support!! Finally I get back to the computer and report it myself. Their 15 min or less turned out to be about 45 Then when I ask if I am going to be compensated for the extreme amount of downtime like the promise but I get turned down at every turn the excuse being technically it was downtime because it loaded a blank page STILL downtime in my book since it was siteground's fault I hadn't touched it. To add injury upon insult my site that ran perfectly smooth before has numerous problems. Every time I submitted a ticket they either tried to make it sound like it was my fault (again I hadn't touched it) or gave me the "normally this is a paid service but we made an exception for you" line as if I would need the service if they hadn't messed up the transfer. My overall experience with their service left me disgusted. Not to mention when I cancelled the "guaranteed money back" withholds nearly 4 months worth of the year I paid in advance. I have since transferred the SAME site MYSELF to atechosting and now have had it running for a few days there and had no downtime during transfer or a single problem since.
I will say performance wise they were fine even though their was some 169 on my server.
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Aug 28, 2007
I'm down to only 2 web hosting plan that I want to join and I wonder if anyone is using any one of them.
It seems siteground has a better plan(more space, traffic bandwidth, other feature) but hostmonster allow ssh access and I think that maybe good for installing our own software.
I also interested to see if anyone uses there free shopping cart software like osCommerce, zencart and cubecart.
Anyone has any trouble with them in PHP5 environment?
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Dec 11, 2008
I already have accounts at BlueHost and HostGator - quite fine
I must take another hosting service
Do you have good or bad experiences with:
Midphase: http://www.midphase.com
Site5: http://www.site5.com
Siteground: http://www.siteground.com
Lunarpages: http://www.lunarpages.com
HostIcan: http://www.hostican.com
I guess they are overselling. No problem
I need to set up many small websites (mostly affiliate marketing custom landing pages) + many sub-domains
Which one would you recommend?
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May 25, 2008
I signed up with siteground yesterday and everything has been perfect. Uptime has been great, and server speeds are alright. Except the only thing I don't like is that it's fairly hard to find the place to submit a ticket, and their interface is a bit confusing.
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Jul 8, 2008
i want to create a community using vbulletin boards, so i would like you please recommend me.. if this hosting is a godd choice, or another hosting that you have had a very good experience
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Sep 18, 2009
a sales told me i can buy two switch and do series connection,
then if one fail,another will continue to work,
it will take high HA,
but i still can not understand how to do it and work,
could you know what it is?
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Aug 2, 2008
Lunar pages is a scam
DO NOT USE Lunarpages
From Me to Support I noticed that my inodes are set abnormally low to 200,000 we just upgraded to VPS plan per lunars request at we are at 160,000 on second day of operation on new vps server. From Sarwan singh Jassi to siteadmin(ME) When you reach 200,000 inodes you will need to upgrade to dedicated plan However and Email from the sales guy states the following. We do not force upgrades do to inodes, we just increase your inodes as you need them. Server crashes occur all the time about 1-3 times a month. Do not use lunar
They also run the old 90's upgrade scam, they claim your script utilize high resources for php, mysql.
Their claim
CPU%: 3.15
MEM%: 1.70
MySQL: 0.9
Top Process %CPU 50.0 /usr/bin/php
Top Process %CPU 48.0 /usr/bin/php
Top Process %CPU 44.0 /usr/bin/php
After fighting with these people telling them that their server is configured incorrectly because we have load tested each and every script and that these scripts are used on 1000's of sites and the traffic we have does NOT warrent the useage they claim we went a head and upgraded per their recommendation.
So we get a brand new vps plan(see complaint above) and on the VPS server our usages look totally normal with proves they don't know what they are doing.
Directly from Pesky Plesk on the second day of getting our upgrade
CPU%: 0.15
MEM%: 0.19
MySQL: 0.2
Top Process %CPU 17.0 /usr/bin/php
Top Process %CPU 19.0 /usr/bin/php
Top Process %CPU 15.0 /usr/bin/php
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Oct 18, 2006
They are scammer, we sign up with them and they ask us to submit credit card detail which we do.
Guess what , they use our credit card to purchase server for their own use, we contact them and they ask us to charge back if we wish, I think as they are now no longer need for the server
They are a scammer Scammer and poor DC will suffer a lost becasue I will chargeback all the charges for the server
May I Know is there any way to report this company (I am not in US) cause they must be punish for this issue
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Aug 14, 2007
I'll tell you my story right now. I got the VPS and they charged me $60. The page didn't even look like a paypal page and I didn't know when I went through the order process that I have been charged. They accepted my payment even though they had the radio button that said first month a dollar. They even didn't have cpanel installed at first! They gave me the email and I had to contact them to install cpanel! They have this stupid contrat thing and they will take you to a collection agency for failure of the billing system that they have. It says DO NOT MAKE PAYMENT! but how can you tell? They are a complete total scam! The vps firewall was dropped for no reason during the morning. I asked why and they left the chat. They have good VPS if you got the extra $59 to cover the beginning.
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Apr 16, 2009
EuroVPS company received the payment for VPS server and does not give me the settings finding different reasons for that and does not want to refund my money.
ORDER #EV20380S
Date 28-Mar-2009
That was 11 April when I last received e-mail from them saying that Accounts department would consider possibility of refunding the money to my paypal account.
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Apr 20, 2009
Buy a few days ago the first package in jumplaunch.com.
The charge was for $ 75 but I think I charged $ 110. I went to the bank but the transaction does not appear.I have only 110 dollars less.
jumplaunch is fraud?....
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Oct 4, 2009
I saw an offer from BoxVPS that was too good to be true. And in fact it was. It's been nearly a month since I paid for a VPS and still no service. My client login is disabled and they won't respond to requests for service or for a refund.
Simply stated - BoxVPS is a scam. Do not succumb to their offers, no matter how attractive they might seem. This is apparently just another in a long line of scams appearing with startling frequency on WHT. This phenomenom makes it difficult to give new hosts a try.
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Mar 7, 2008
I am a very diplomatic person and I believe in doing fair business. This is why I've decided to write this post in your forums as well as my own and a few others. I want to share with the world our horrible experience with Server4you.de in hopes of saving the rest of you from their lies.
I am not one to openly bash people online but I feel the need to spare all of you from falling victim to this company!
In order to offer the most stable listening experience to all of you, we needed to add another European server. Doing a little research in Google, we fell on Server4you.de (a German company).
Here is an example of what they promote (in German):
AMD Athlon 64 X2 3400+,
DualCore 64 Bit,
1.024 MB DDR2-RAM
1x 160 GB SATA-HDD
Betriebssystem: OpenSuSE,
Fedora, Ubuntu und Debian
Plesk 8.2 - 10 Domains
Unbegrenzter Datentransfer (which means unlimited datatransfer)
Kostenloser Support per
E-Mail und 0800-Hotline
Before hand, we verified with them that the unlimited datatransfer package was accessible for streaming. Most companies don't allow this so it is always the first question to ask. They confirmed that there was no problem at all!
Well, after 2 months of service with them, they are telling us that we must limit our datatransfer to 75GB/day or 2TB/month. You might think that this is already a lot but this is standard for most dedicated servers and this suddenly makes them pretty expensive (even for North-American standards). Note that European bandwidth is known to be significantly cheaper than North-American bandwidth.
This was one of the few times I've had to sign a contract for hosting. So for the next year, I'm stuck paying for cheap/mediocre quality bandwidth that's suddenly not even unmetered anymore! I would walk away from them if I could (contract or no contract, I don't care) but since we're outside Germany, they made us pay for 12 month in advance. So if I want to get anything out of that money, I have no choice to use their low grade bandwidth.
Basically, consider yourself warned! Don't do business with Server4you!
They actually disconnected our servers without warning or even messaging us because we had apparently reached this new bandwidth quota which had never been mentioned in the past!
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Dec 21, 2008
Yesterday I got a call from addr.com (caller id read AFTERGEN INC. tel: 409-938-0691)
The man with the Indian accent of some advised me that my webhosting has been active since 2001 and he said I owe them $750 or so. I told him I haven't hosted with them since 2001. He advised me that they the hosting account has been active since then.
So I tell him that you waited 8 years to call me? He said well "we couldn't get in touch with you at your hotmail account". Yea but still 8 years to call me? He tells me that I didn't cancel hosting with them.
I know for a fact that as soon as you don't renew hosting with addr.com or any other webhosting service, they will give 1 or 2 weeks to pay or they will delete your account. Then I said I won't pay them a dime! He tells me that he can give me a discount. Can you believe this scam? I hang up the phone on them.
SO NOW I OWE $750 to addr.com for past fees and they are claiming that I never cancelled hosting with them and I didn't notify them.
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Oct 11, 2008
Before I got into web hosting business, I too, searched the whole World Wide Globe for a good web hosting company. And like many fall for some scams and learned from my experiences. Here are some ways you can tell a web host that is not safe.
Sign-up Page isn't secure.
Request a server IP to ping. This way you can figure out if the company is on a VPS, Reseller or a computer in someone's apartment [Reverse IP Check]
Unlimited Everything (well back in the day it was part of it until Yahoo decided to go solo) Company website itself goes down.
Can't find any of their representatives online (e.g. forums, blogs).
Doesn't have a Phone Number to reach.
Private Domain Registration (would you really send your money to a unknown company's PO.BOX address?)
Lies to you (e.g. Gives you 1 TB Bandwidth, but if you use up 50 GB and they close your account)
Asks for SSN/EIN for security purposes (hmm... complete B.S)
Doesn't tell you exactly how they protect your data, how secure the server is and so on.
Asks for your PayPal Username & Password on their website (also known as phishing)
Do a WHOIS Search and check how long they have been on business. (added by maccrazy)
Those are just some of things I found in a scam web host. I am sure there are many, please feel free to share your story and precautions you take.
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Jul 3, 2008
webhostingpad has terrible service and disconnnects its phones when it has technical issues. Dozens of people have been victimized by this company and lost business thanks to their incompentence. They give all web hosts a bad name--please get the word out!
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Aug 11, 2008
For the past 7 months i have a vps.
The first months i had 380mb as i thought that would be enough.
After alot of privvm going sky high and a lack of support i decided to upgrade the ram to 640.
However it is still slow. They say they give 24/7 support but you can wait day's for them to report back.
This is what i get with top if i have disabled almost every service.:
Is this normal?
top - 13:34:06 up 57 min, 1 user, load average: 0.03, 0.03, 0.16
Tasks: 26 total, 1 running, 25 sleeping, 0 stopped, 0 zombie
Cpu(s): 0.0% us, 0.2% sy, 0.0% ni, 99.8% id, 0.0% wa, 0.0% hi, 0.0% si
Mem: 2062764k total, 2045320k used, 17444k free, 59740k buffers
Swap: 4192956k total, 150964k used, 4041992k free, 1071364k cached
PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ COMMAND
1 root 16 0 1628 596 516 S 0 0.0 0:00.09 init
20246 root 15 0 1456 392 336 S 0 0.0 0:00.00 courierlogger
20248 root 16 0 1804 608 500 S 0 0.0 0:00.00 authdaemond
20259 root 16 0 4016 1128 832 S 0 0.1 0:00.11 sshd
20268 root 16 0 1804 248 140 S 0 0.0 0:00.00 authdaemond
20269 root 16 0 1804 248 140 S 0 0.0 0:00.00 authdaemond
20324 root 16 0 7448 2752 1136 S 0 0.1 0:00.02 chkservd
20336 root 18 0 1460 304 252 S 0 0.0 0:00.00 courierlogger
20337 root 18 0 1568 488 412 S 0 0.0 0:00.00 couriertcpd
20343 root 22 0 1460 304 252 S 0 0.0 0:00.00 courierlogger
20344 root 18 0 1568 488 412 S 0 0.0 0:00.00 couriertcpd
20349 root 18 0 1460 304 252 S 0 0.0 0:00.00 courierlogger
20350 root 18 0 1568 488 412 S 0 0.0 0:00.00 couriertcpd
20356 root 20 0 1460 304 252 S 0 0.0 0:00.00 courierlogger
20357 root 18 0 1568 488 412 S 0 0.0 0:00.00 couriertcpd
21648 root 16 0 7168 1376 1064 S 0 0.1 0:00.05 pure-ftpd
21651 root 15 0 6704 992 796 S 0 0.0 0:00.00 pure-authd
21925 root 18 0 12324 6784 476 S 0 0.3 0:00.00 cpdavd
21952 root 35 19 9488 5836 1548 S 0 0.3 0:00.22 cpanellogd
21988 root 18 0 4052 804 576 S 0 0.0 0:00.00 saslauthd
22020 root 18 0 1488 396 324 S 0 0.0 0:00.00 portsentry
22168 root 16 0 16424 7476 912 S 0 0.4 0:00.01 cpsrvd-ssl
3626 root 16 0 7056 2288 1840 S 0 0.1 0:00.13 sshd
3695 root 16 0 5436 1468 1192 S 0 0.1 0:00.07 bash
29799 root 16 0 1456 284 212 S 0 0.0 0:00.18 minilogd
8103 root 16 0 1888 952 776 R 0 0.0 0:00.15 top
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Jun 19, 2008
TagBridge is by far the worst company to get involved with. I purchased a VPS and they said in a support ticket 5 hours after I bought it that it will be setup in a few minutes. 24 hours later I cancel and request a refund and I went with veritynet.. 12 hours later my VPS was made and I still have a cancellation request in place which they ignored. It has been a week now and I'm still attempting to get a refund. Jamie blocked me on MSN to avoid my conversation. I talked to a friend of his and everytime has asks Jamie for a refund jamie doesn't respond. HORRIBLE SUPPORT. Now I have a VPS I have no use for, that of which I canceled 12+ hours before it was even MADE and they refuse to message me back regarding my refund.
This will be posted EVERYWHERE till I get my refund. This business is a scam and I don't want to be involved with it anymore.
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Jan 15, 2009
I registered an VPS with internetvps.com , but now cannot login.
(My domain : http://whois.domaintools.com/daugau.net)
See their annoucement:
Dear customers,
Due to recent technical issues, your account information in the client center was corrupted and unrecoverable. Therefore, we need you to re-register. Then immediately notify our technical support team with your server IP address(es) AND last payment receipt so we can update your account with the correct server information.
This incident did not effect your server operation. However, once we received your respond, we will then verify the information and bring your server online. We sincerely apologize for this inconvenience caused and we do appreicate your business.
If you have questions, please send us an email http://www.internetvps.com/billing/contact.php
Internet Operation Team.
When I send my contact with the bill & Ip, they answer ...
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Apr 16, 2009
has anyone purchased a server from the op and received it yet?
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Oct 10, 2008
DO NOT use TurnkeySites.com or JosephSpencer.com! BOTH are owned by a scammer:
JosephSpencer.com and Turnkeysites.com
1685 H STREET, SUITE 433, 98230
Blaine, Washington
United States
Phone: 360-303-0369
I WARN ANYONE WHO IS ABOUT TO USE EITHER OF THESE SITES THAT THEY ARE RIP OFFS! The owner, Joseph Spencer, has stolen ALL the content he sells, gives credit to himself, and even locks the content with a license to his name!!
If you do buy content from him, it has been stolen, and there is a chance it will be taken down at ANYTIME. Not only that, but Joseph Spencer plays the "nice" game with you so you purchase one little item. Their is always by coincidence a problem with the item leading to you having to purchase another one of his items or services. He is a COMPLETE scammer!
Look.. Two other pissed off customers:
[url]
[url]
My recommendation is to just STAY AWAY from those two websites to avoid legal issues and harassment from Joseph Spencer.
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May 23, 2008
i have hosting at servage.net 2 jrs already and one nice day they decided to delete all data on my account (like 5 gb of data) and 25 websites are gone and 2 developing projects, i didnt had backups for most of them... (80%)..
the most funniest thing is the answer:
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Hello Ivo
We are sorry for the inconvenience caused
There was an storage issue which caused the trouble. We have added <b>one month free hosting</b>.
Please reupload your data.
Thank you.
Kind regards,
Nick, Support
Servage Hosting
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"ONE MONTH FREE HOSTING!" OMG
so my question would be , how can i sue motherf****s? or what are my options?
please post your experiences here with this scummy hosting that we can assure that this don't happened to anyone again.
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Dec 19, 2008
I got a email yesterday from a company called clickandbuy.com saying that i signed up for their account and that i authorized AlphaRed to debit the account automatically.
I never gave AlphaRed or this clickandbuy to create or debit any account. Whats their angle on this scam? i don't get it.
I was a customer w/AR back in June for one month. I canceled and got my money refunded because their network was not performing.
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Sep 27, 2008
yet another review, yet another VPS burned through because of incompetent sales staff, incompetent DC staff, and even more incompetent network admins.
Since noon, I have been getting alerts off and on that my vps (monitoring, off site support, a few projects) was down. Not a worry, I open a thread here. Now, maybe it's just me, maybe not, but that's not the point. The point is that for 3.5 hours, my VPS with nynoc was down.
Now, I opened a ticket with them about this, giving them the options which were fair:
credit me with a month (reasonable, given my going rate, or the going rate for ANY tech @ hourly rates) and apologize for downtime, or
Refund my $10 credit (overpayment) and I'll find service elsewhere starting Oct. 7th.
Their response? "There was no downtime".
Ok, so they deny downtime, not a surprise, others like to pull the same thing. I show them proof of downtime, to whit, they respond again "There was no downtime".
So, I show them more proof (this time from their own systems). Their response? We're not going to argue, there was no downtime. Immediately after that, they locked my account in WHMCS like little children, and locked me out of my VPS (thankfully I was still able to restart it).
So, is this wrong? nope, not at all. Not UNLESS you're holding someone else's money for services rendered, and refusing to deliver said services.
A bit of an explanation on the 'overpayment' part:
Somehow, when the system created the email subscription link (via paypal), their system created it @ $5.x more than it should be. So, the subscription continued on paying $5 or so more a month , which WHMCS rightfully put in as 'credit'. My thoughts were that I'd let it build up, catch up to a month, and then cancel the subscription, resuming when it was necessary. not a bad idea really.
Now, for the proof here, the same stuff that was shown to them:
Image 1 - From their network and VPS node - shows downtime from approx. noon to approx 3.30
Image 2&3 - My network - same thing
Image 4 - Total downtime today, again , from my network.
So, is it unreasonable to expect individuals reimburse you properly for downtime? Not at all. Consider that the reasonable tech makes $30-50/hr, and 3 hours of sitting and waiting for someone else to come up and deal with the problem, so the tech can resume work. Yeah, that's a bit of a rip off, and it's unrealistic to expect full reimbursement (which I didn't). A month's credit for their screwups is more than reasonable given the amount of time loss.
Is it unreasonable for individuals to expect 'credit' to be paid appropriately? Not at all. Again, if the business didn't want it to be paid appropriately, they should turn it off immediately. If they let it build up, they are responsible for refunding it, in case the customer DOES decide to leave.
This brings us to this:
Is it reasonable for a company to simply 'terminate' service, and lie to the customer because they don't feel like admitting their wrongdoings? Of course no, that's the childish way out.
Taking people's money, early termination of service = theft, no matter how you slice it (and yes, I DID give them a specific termination date if they chose to go that route).
Now, it's back to the grindstone, yet again, trying to find a VPS that is actually respectable, reasonable and well known, while being reasonably priced!
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Oct 8, 2008
i toke a VPS from that company and once they get the money they cancel it
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